Southall Travel Reviews

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“Do NOT USE Southall travels”

★☆☆☆☆

written by 110Moran on 29/08/2023

DO NOT USE. They refuse to refund the money for a cancelled flight inspite of airlines saying they have refunded more than a month ago. We have also found out that they lie in their website about being register with ABTA for dispute resolution. This agency SHOULD NOT BE ALLOWED TO OPERATE!!! AVOID at all cost! No point in contacting the customer service either!

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“no refund”

★☆☆☆☆

written by Sparrow731 on 23/09/2020

My Aunties flight got cancelled in June due to Covid 19 and the company said she would be refunded 2 weeks after it got cancelled, but still no refund and we are in September now, found out British Airways never even put in for the refund and trying to get in contact with Southall Travel id absolutely ridiculous, now its phone call after phone call to try and get my Aunties money back, absolute pee take

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“going down hill. ”

★☆☆☆☆

written by Muelleror136 on 14/03/2020

Used to be very good. Now they have unprofessional staff who say different things and seem to be interested in taking your money. One staff said we could not claim compensation from our credit card company as her wife works for one and knows how they operate. He even mentioned the bank she works for. Another said southall travel offer no refunds which is not true as it is clearly mentioned in the terms and conditions. Another said the rules for changing flights are complicated and I would not understand if he explained it to me.

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“Poor Service and not reliable”

★☆☆☆☆

written by ylSlaughter54 on 14/07/2019

Rubbish travel agent I booked tickets to travel to India via jet airways which failed while i was in India I contacted them and travel agent instead of helping started selling me tickets - return for £1700 pounds per person - Some of my friends bought it. I purchased new tickets to fly back and now I am claiming money via credit card chargeback scheme and they are preventing them They are not ATOL protected and they sell tickets for airlines that is not ATOL protected too. so providing wrong information to customers Customer service remains poor and they do not have complaint procedure/policy or department. I have serious concerned about this travel agent. I am in the process of reporting them.

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“DO NOT TRUST THEM!!”

★☆☆☆☆

written by Crabtreera220 on 28/04/2019

They are liar, cheaters. Promise you a quote, then take all information of the other quotes you have and then reject the offer they had originally made. NEVER GIVE ANY INFO to them!!! Despite their quote, I managed to get a much cheaper quote than them. Southall Travel is way more expensive than other travel agents. The agents are rude and untrustworthy!!!

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“Don't book anything with these or sister companies”

★☆☆☆☆

written by Magsy321 on 25/05/2018

Southall travel are only interested in making as much money as possible.I would never book with them or any companies associated with them like Away Holidays.Their website is to get you on the phone so they can fleece you for as much as they can.The holidays advertised are never available.Here is my experience with them draw you own conclusion.I have passed on my complaint to ABTA.I booked a holiday with Southall Travel to Phuket Thailand . Staying at 4* The Mangrove Panwa Phuket resort B&B. Flying with EVA Air. I was then sent a link to pay for this holiday and payed £2394 via credit card. I received a phonecall from Southall travel saying that it was not available. I have never paid for something then told it wasn’t available. Bear in mind it is now about 11.30pm and I am flying the next day. Southall Travel then said they would find me something the next day and not to worry. I had already made full payment so could not use this money to book another holiday as it would take at least 3 days for the money to come back to me. So I trusted Southall travel to sort something out the next day. I agreed to stay at 3-star hotel (ORCHID HOTEL & SPA Kalim Bay Phuket) and 4-starHotel(Rawia Grand Hotel) I landed in Phuket and got a taxi to the first hotel. I could not believe what I was seeing. The place was filthy and no way a 3-star Hotel and Spa. I nearly walked into the Swimming pool(Pond) It was absolutely disgusting, smelly and filthy. There was a dog in the Dining area on the tables. I called Southall Travel and said I could not spend a night there. They said they would refund hotel costs on my return to UK. I was told it was 3 star no way. Not even a 1 star So I booked myself a 4-star hotel for the 3 nights. I then paid for a taxi to take me there. So after the 3 nights in a nice proper 4-star hotel which I had to pay for. I got a taxi to the second 4 star hotel (Rawia Grand Hotel) Well, grand it definitely wasn''t. The first room was flooded out by Security/Plumber. So we moved to another room The bed was rock hard. And again not a 4-star hotel.. It was situated next to a recycling plant. And was an apartment I asked reception if I could have a softer bed mattress. I was told they didn’t have any. I then asked if they had a mattress topper and again was told they didn’t have one. I said I cannot sleep on a bed this hard. I called Southall travel again using skype but Hotel Wifi was rubbish so ended up using my UK mobile phone. Altogether I spent £50 on calls to Southall Travel. I had to spend the night in that hotel and it was awful. The worst most uncomfortable sleep I have ever had. My legs were sore as It was like sleeping on concrete. I agreed with Southall Travel to spend the night there. And that again they would refund me. If I could arrange my own hotel for the rest of my holiday. I then managed to Book another 4-star hotel from last minute.com at cost to myself Then got another Taxi to a new 4-star hotel. The accommodation Southall travel booked has been a nightmare. On my return to the UK I emailed them as requested by Southall travel. I have sent numerous emails and have exhausted all avenues. I was happy to be refunded accommodation costs But now after the stories I am seeking compensation as well They denied all knowledge of offering refund absolutely unprofessional and disgusting. They use false names. Why would I book something else if I wasn’t told it would be refunded.

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“This is the worst travel agent that I have used....”

★☆☆☆☆

written by 219Wilson on 20/03/2018

This is the worst travel agent that I have used. Arrogance, (bad) accent and (worst) attribute describes it all! They just sells tickets (at a higher margin) and knows nothing about customer service. Most of the agents use pseudonyms to pretend that they are a UK company but make no mistake, these are uneducated fools who are mostly from Delhi or Mumbai. Beyond the ticket sales you are pretty much on their own. Once you have paid them money they have no sense of customer service or ethics. Repeated emails to their customer services result in this single line using which they obsolve from their responsibilities - “we have observed that as per your telecom with our representative on your concern has been addressed and resolved from his end”. In all possibly, they would never attempt to reach you and resolve your issue. Blatant liars who should be avoided at all costs. Try buying tickets and accommodation online and you will find online prices much cheaper. Oh, they will NEVER give you a refund! Absolutely disgusting travel agents! Avoid them!

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“Misleaders ”

★☆☆☆☆

written by 449McCall on 09/02/2018

Dont buy tickets from them buy online.i had selected dates with online price but agent dragged me to different dates by misleading and saying even if u get the tickets online they will phone u tomorrow to refund ur tickets because there is no tickets on these dates,as he said he can see direct from airlines system he forced me to buy different date tickets so he can ripp extra £100 which I later realised checking online.they broke my trust the company back up there agents

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“Terrible joke of a company do not book ”

★☆☆☆☆

written by JadynMcCullough81 on 09/02/2018

No idea of customer service. Plenty of other better agents AVOID AT ALL COSTS

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“Wrong Dates booked ”

★☆☆☆☆

written by Brenden429 on 07/02/2018

Worst customer service. Wrong return date booked by the Agent instead of 4Mar she booked 4May. Which costed me huge amount to change the tickets. When i called the agent the agent is shouting at me and not listening to me at all. Agents managers are trying to help agent rather than customer. I will never ever book from them. The Managers are so rude and agents are so rude. one week mental stress because of them. They will say they will come back and they never come back until we call. But before booking a ticket they call 100 times. Worst customer service .

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“DO NOT USE SOUTHALL TRAVEL l”

★☆☆☆☆

written by mwij on 05/01/2018

Do not under any circumstances book any flights or holidays with this company; a good description of the company is untrustworthy and incompetent comes to mind. I booked flights with the company and it wasn't until I accessed the airlines web sight that I became aware that I was having to endure an extra stop and three hour de-tour. I had booked flights with one stop not two and interestingly the booking confirmation makes reference to one stop and completely omitted the second. I then spent three days trying to resolve the matter with incompetent staff who repeatedly said they were looking into the mistake and then said we could have a voucher £50 as a good will guesture ( no sign of that - so what does that tell you). We asked for a refund so we could book on another flight but they then claimed that it was a hidden stop. So ridiculous and incompetent is this comapny they then admitted they had not informed us and then said they did know the flight made this extras stop which according to the airline who we subsequently spoke to is not correct as the flight numbers would indicate the flight path and unless they were not qualified as travel company they would have known about the additional stop. So I would strongly recommend YOU DO NOT USE this company unless you happy to give money to INCOMPETENT people and get something you did not want, we would have paid extra not to have this de-tour if we had been informed, and I am stuck on a flight for an extra three hours with a child with additional needs

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“Terrible service ”

★☆☆☆☆

written by PierceMacPherson on 01/12/2017

Never use especially the person I dealt with extremely rude arrogant and unhelpful. Stay away use another company. Wish it had the option of giving no stars

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“Awful awful do not use. We were taken in by dilip...”

★☆☆☆☆

written by 266Sherwood on 20/11/2017

Awful awful do not use. We were taken in by dilip stating lowest fair with emirates we trusted him and paid only to find out emirates were much cheaper when we called them direct! He also charged us an adult price for a child and wont refund! Disgusting better alternate travel agents around stay away from them as wont be using them again!

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“Sadly I did not check Expedia before I spoke to...”

★☆☆☆☆

written by Irateandfedup on 12/11/2017

Sadly I did not check Expedia before I spoke to Southall Travel and now finding myself overcharged. The agent I spoke to wanted a deposit to hold the booking. I said I would need to check the details to confirm and when I found that this was cheaper within the hour of the call, he said i would incur cancellation fees if I cancelled the booking. He was unable to come close to the price offered by Expedia. In the end he offered me £200 refund or to just book the flights and not the accommodation. Of course the price of the flights were £200 more than Expedia.   They pride themselves on being competitive but they are overcharging you in a big way. I am hoping that they will do the right thing and reflect the correct fares but that’s assuming that they care enough about keeping customers and having a good reputation. Already I’m paying premium prices because it’s the school holidays but now I have to deal with these travel companies. Life can be very unfair at times.

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“ nonexistent charges”

★☆☆☆☆

written by on 09/10/2017

We were charged more than double the ticket price available online. When we got it customer service's notice they had all the reasons which they claim are written in terms and conditions in our case they don't consider price match for urgent travel. Exorbitant hidden charges... Will never use them. Stay away.. Always check online and/or another reputed travel agent.

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“Do not use!!! Make up charges which do not exist -...”

★☆☆☆☆

written by EdenPoole on 20/09/2017

Do not use!!! Make up charges which do not exist - would not recommend at all

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“Excellent Service”

★★★★★

written by CandidaJustin on 22/08/2017

Excellent Service provided by Southall Travel, this was my first booking with them. A big thumbs up.

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“Rude sales persons on phone.”

★☆☆☆☆

written by VJ18 on 09/07/2017

Just called them to enquire about ticket prices and someone who I'm sure was talking under the assumed name he was rude and arrogant. On not giving the right answer to his question once, he got impatient as if I was providing him the service and not viceversa. Before selling tickets these people need lessons in customer service first.

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“Ripoff ”

★☆☆☆☆

written by Kassik2283 on 03/07/2017

The company advert a fight so I gave them call to book it but on the phone the price was double- no ethics at all, very dishonest and waste my time

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“Unprofessional, lack of morals and basic values”

★☆☆☆☆

written by c09g on 03/07/2017

Absolute non cooperative, lie, unprofessional and unethical. Books wrong tickets and customer has to suffer financially and mentally. Even customer service is also rude and non supportive. Plays only their flute. Don't care of law. Southall has lack of value and morals in their business.

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Asked by chriking1 on 7th May 2016 Report this content
Hi my flight ticket for my first name has one letter wrong to my passport name, is it ok to still fly on the ticket?

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