Southall Travel Reviews
Latest Reviews
★☆☆☆☆
“keep away!”
Written on: 16/05/2013
keep away from Southall Travel. They just want your money then don't want to know you. Flight times and check in times left me and my wife without a room after many hours of travel with a connecting flight. Then on the day we were leaving we were without a room again for most the day before our flight. They don't know how to put together a holiday! (read more)
★★★★☆
“Efficient and Friendly”
Written on: 16/05/2013
Having read many adverse reviews about Southall Travel I was somewhat reluctant to use them. For a trip from London to Sydney in November, sky scanner indicated the cheapest ticket was with Malaysian Airlines through Southall Travel. On phoning Southall with the on-line details and ticket price, the agent advised me to book on line as this was a special promotional price only available on-line. At no time did he tempt me to book direct with him which would have cost an extra £86. I... (read more)
★★☆☆☆
“Don't trust them”
Written on: 16/05/2013
Booked a flight to India was told that they have a 24hour price promice. Found it cheaper on line and was refused a refund. Reason given was that they need to make money. Why give a price promise???? Avoid and don't trust. (read more)
★★★★☆
“Honeymoon Well Booked”
Written on: 25/04/2013 by maddek
We are very happy with how Southall Travel handled our booking for our honeymoon to Mauritius in September this year. We got the best of hotel choices and we picked Hilton resort and spa. they tailored the deal to include flights with emirates a number of other tours and activities. The whole process took close to a week’s time and we really appreciate the patience of their staff while we did our research on various options. (read more)
★★★★☆
“Trip to Hong Kong ”
Written on: 19/04/2013 by bolinw
I had a wonderful experience with Southall Travel when I called them last night to book my trip to Hong Kong. I had been a customer with the company since 2006 and have called the company umpteen times to make my bookings. The representative I spoke to regarding my flight bookings was very customer centric and made my telephone booking experience reasonably stress free (though I had to shell out £20 more than the price quoted by other representative earlier in the day; reasoning: no more... (read more)
★★★★☆
“enjoyed every bit of our holiday”
Written on: 11/04/2013 by taylorsus
Just returned from our amazing holiday to Dubai! Southall Travel did a good job at arranging this well earned holiday for us. Although initially we faced a slight issue at the Sheraton Hotel in Dubai as the hotel declined our request to provide us an extra bed for our little daughter, all other things were simply fabulous. We really enjoyed every bit of our stay at the hotel. Recommended by a friend for the first time, Southall Travel really impressed us with the standard of service. Right... (read more)
★★★★★
“Service beyond call of duty”
Written on: 05/04/2013 by Sanmann
Southall provided outstanding customer service to me regarding booking my ticket for India. I frequently been travelling to India and booked ticket via them. I have never ever received this wonderful customer service. There agent has done processing and follow up beyond call of his duty. And I much appreciate his efforts. I would say they are doing really good job for long but on this time they have won my heart because I am Customer Care Manager and i understand definition of what is good... (read more)
★☆☆☆☆
“Will never use southall travel again!!! ”
Written on: 02/04/2013
Agents were so pushy and charged me £100 more than online price. On top agent charhed me £30 extra explaining that I could change my ticket anytime i want for this extra price. When I called back to change on the same day-they were so unhelpful and wanted to charge me before. Asked to speak with managers which were not listened and after few days, a manager called back and promised to reaolve the matter after full investigation, which did not happen. AGENTS WILl NOt LiSTEN TO YOU, ONCE... (read more)
★☆☆☆☆
“Highly unethical”
Written on: 01/04/2013
I made a ticket booking via Southall last year..I was always under an impression that booking through a travel agent is of great help as u get some extra unsaid benefits but sorry to say that's not the case at least with Southall travels. The worst part was that this cancellation was made under a serious medical grounds for which I was hospitalized. I informed Southall well in advance of my flying date (from hospital's bed) about the cancellation of my ticket. And also made it a point to... (read more)
★★★★☆
“Last minute Deals”
Written on: 30/03/2013 by olivek
I have made many late bookings and am always assured that Southall Travel will be able to offer the best of last minute fares. Early this month I had to travel to Abu Dhabi the next day and it was Southall once again. I didn’t have time to check and compare the fare offered with other travel websites but had complete faith that their price was unbeatable. For service, I find them efficient and customer focused with timely call backs and emailing of tickets. (read more)
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Showing 1 - 10 of 130 Reviews
★★☆☆☆
“Disappointing”
Written on: 28/03/2013
After purchasing over 60 tickets from Southall Travel over the past 6 years, I do not intend to use them any longer. The one free schedule change they offer for the return journey is not free at all and the response to a loyal customer on the issue very disappointing. (read more)
★★★☆☆
“Just booked tickets to pakistan with southhall travel...”
Written on: 28/03/2013
Just booked tickets to pakistan with southhall travel soo far so good customer service were polite and very helpful just paid my charge for the tickets and they sent the e-ticket via e-mail hour later Now after reading these last reviews i'm getting alilttle cautios and worried cos its my first time travelling with them Hope it goes well (read more)
★☆☆☆☆
“RUDE AND USELESS! ”
Written on: 24/03/2013
Dealt with them and nearlly booked until they did not include every thing tried to tie me down to a holiday I did not even confirm. Tour Operator [name removed] was very Rude shouted down the phone and was not admitting his mistake until 1 hour on the [hone trying to explain to him how booking a holiday should work. They have no knowledge of the destinations and just read of the screen and talk a load of rubbish. I WOULD NEVER DO BUSINESS WITH SOUTH HALL TRAVEL!!! DEEP KARAWADRA (read more)
★★★☆☆
“Ok to book”
Written on: 22/03/2013
They are ok to book with. Had a decent experience with them. (read more)
★★★★★
“"the Best"”
Written on: 21/03/2013
I travel twice a year between the UK and India and have been booking tickets with Southall travels for last 4 journeys. My experience with them has been more than satisfactory. Particularly for last two journeys, one of the Senior travel Consultants (Brij)has been dealing with my bookings and has done it well up to the mark and I would also like to compliment staff's professional mannerisms. Having flown from London for last 8 years, I was little anxious about flying via new route... (read more)
★★★★★
“Fantastic ”
Written on: 20/03/2013 by jfalls
We got the hotel vouchers on the last minute booking so quick while we are here. hey Southall thanks for sending me the new hotels vouchers so quick. and helping us to have our Goa holiday!!! Very prompt service even when you call from offshore. Impressed! (read more)
★★★★★
“Cheap and no hiccups”
Written on: 18/03/2013
Went Heathrow to Delhi on 1st Feb 2013. No problems. Cheapest ticket at £325. No price hike, no drama. Yes some people are satisfied! (read more)
★☆☆☆☆
“Lack of communication”
Written on: 14/03/2013
Booked a holiday from UK to GOA, as recommended through family friend, they never reply to emails, do not take the first price they give, they can always go lower. Most of the agents have English names and most of them are un willing to help, just seems very scripted, reading off a screen and wont listen to what you have to say. I have been dealing with [names removed] who never return my calls, even when I am trying to pay for the damn thing! Since i booked the holiday I have not had any... (read more)
★★★★☆
“Wonderful service ”
Written on: 12/03/2013 by kennycoup
I am highly appreciative of the way Niha in Southall Travel handled my travel requirements. She conscientiously went through my various specifications for changing my travel from Dhaka to Colombo in view of the current political disturbances in Bangladesh. All the while she dealt with me, she was absolutely superb with her service and I am very happy and grateful for her help. I have dealt with their company a few times for my travel abroad and I have always had very good experience however... (read more)
★☆☆☆☆
“Pathetic..!!! Pathetic...!!! Pathetic...!!!”
Written on: 11/03/2013 by NArab (1 review written)
I booked ticket with Southall Travel, they allow me to book ticket by Air France, no instruction, no indication that we need to change Air port in return to at Paris which requires ATV ( Airport Transit Visa) there were only 3 days left and one of representative sent a ticket and confirm us that we need to change Airport at paris which requires ATV. No refund on cancellation No answer of an email no clear idea what to do next from their representative we approached french consulate... (read more)
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Showing 11 - 20 of 130 Reviews
★★★★★
“Always excellent”
Written on: 09/03/2013
I have used Southall Travel many times, mostly to book flights to India, but I have also used them for flights to other destinations such as Thailand and Singapore. My experience with this company has been none other than excellent!! I have recommended them to friends and also booked flights on other people's behalf with them. All of the bookings I have made have been via the Internet. I have only spoke to an operative on one occasion and that was because my etickets had no been emailed to... (read more)
★★★★☆
“Their service seems to be improving”
Written on: 05/03/2013 by MDKhalid
They get a 4 just because they delighted me this time with the baggage allowance of an unexpected 40 kg to Pakistan on emirates. And the agents I spoke to were quite thorough with skills of care and professionalism. Otherwise it would have been a 3 for just meeting the expectations on the previous occasion in terms of service when I dealt with them some 2 years back. They may have the cheapest prices but service is more valuable than the prices and exceeding customers expectations is the... (read more)
★★★★☆
“customer focus”
Written on: 27/02/2013 by Emijose (1 review written)
I am very pleased with the services of southall travel agent in arranging my flights to India and offering the effective advice and help that a customer would expect. I have always booked my tickets with southall travels for last 7 years till date and also have asked my people to use them for the best service they provide. This time at first I was not given a good price from their agent and I felt that I will book from somewhere else but his co-staff tried hard to get the better deal than... (read more)
★★★★☆
“Price, choice, service - better than most”
Written on: 23/02/2013 by psing
Southall travel have served us well all these years and yet again last week when we booked our forthcoming holiday with them. Earlier we dealt with only one agent however sooner we found that other agents are equally good in terms of service and knowledge. Infact, we now deal with two agents as we have found to get a better price which is probably owing to their internal commissions. With otehr travel agents, we have argued much about the credit card surcharge but with Southall the price is... (read more)
★★★★☆
“Efficient, convenient and cheap”
Written on: 19/02/2013 by satban
Having recommended by a friend we first booked with Southall Travel to travel to India some 5 years back. We had a fairly good experience with them. We booked with them on number of other occasions to travel to Dubai, mauritius, egypt and sri lanka and they always have impressed us with their service and prices. They are easy to book with and prompt in sending our tickets as soon as we make the payment with no hidden costs. We used to book with another popular travel company but feel that we... (read more)
★☆☆☆☆
“Duped into choosing wrong option”
Written on: 15/02/2013
I asked to book a flight from London to Miamo and agreed on one with a stop over at Washington. However the airport was a different one from Washington to Miami and I was told repeatedly, that all transfers would be taken care of by the airline. Now, I am told that I have to take my luggage, go through immigration, take a cab and go 35 miles to another airport, all this with two kids, 6 and 2. How can such and important information be missed? Now when I am told that the airline will not do... (read more)
★★★★★
“very skilled staff ”
Written on: 29/01/2013 by evansm
We came across southall travel via our search for holiday to Mauritius through icelolly and are glad we did! Their agent Christina who dealt with our call was one of the most helpful operators we have come across so far. She was thorough with her knowledge about the destination and provided us with various flights and hotels options. The best part was that we were given the chance to express what we wanted and to pick our choice without any option being forced upon us. Southall travel was... (read more)
★★★★☆
“fair to good enough”
Written on: 23/01/2013 by jasminepatel
They may not be the best but we have found them to be good enough in dealing with our booking yesterday and many over a period of years. We go to them because they seem to outdo others when it comes to prices. Service: Mostly good. And if there are any issues they have been quick to correct. So far we haven’t had any major trouble with them so will recommend these guys. (read more)
★☆☆☆☆
“stay away”
Written on: 23/01/2013
They get you with the amendments or cancellations. Pay the extra £10 and book direct with airline. Extremely rude representatives, arrogant supervisors and malignant management. personally, never again. you have been warned. (read more)
★★★★☆
“customer service”
Written on: 07/01/2013 by ericvin
would like to point out excellent customer service that i received from southall agent last week. the agent went the extra mile to help me out with my booking. will be using them again to book my flights. Thank You. Eric (read more)
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Showing 21 - 30 of 130 Reviews
★★★★★
“simply the best.......”
Written on: 01/01/2013 by dollterry
never written a review before,but feel the need to tell others what a great company southall is.we've used them the last 4 years with no problems and they go out of their way to ensure your holiday goes as it should.november 2012 was a difficult time for us.we are a group of 6 and was off to thailand for 3 weeks but 2 days before leaving a we had the most devastating news and three of the party was unable to go ahead with the trip.southall were brilliant /// our refund arrived last week... (read more)
★★★★☆
“Helpful and fabulous custiomer care”
Written on: 18/12/2012 by Amiriqbal
If it wouldn’t have been for Southall we would have not been able to make it to the US to attend an important family event last week. We are very pleased with their help and service at the last minute and would not hesitate to refer them to our colleagues and friends. AL. (read more)
★★★★☆
“Overall Good job done”
Written on: 17/12/2012 by alyme
We received a fabulous service from southall travel for our Maldives and dubai booking in November. Their agent was professional, friendly and helpful at every step of the way. And cool and calm with our numerous question. Not just she gave me sensible and unbiased advise while during the booking process she also handles my post booking questions professionally and in a timely manner. Happy with the wonderful service, we have recommended them to our colleagues and fa,mily and southall travel... (read more)
★★★★★
“Cancelling and rebooking flights”
Written on: 21/11/2012
I am extremely happy with the services provided by Southall Travels, I have been using them for years and have never been disappointed. The staff is so friendly and ready to help always. I booked 3 tickets from London Heathrow to Delhi in September for me, my mum and my sister. In between that my mum had to fly to India so I made another reservation through Southall travels on a Virgin flight, I had to book it urgently so in less than 24 hours the ticket was booked for my mum with a very... (read more)
★★★★★
“prompt after booking care”
Written on: 17/11/2012 by reahme
Southall Travel did it when we were left high and dry by the hotel and its management who refused to switch us to another room on the pretext of unavailability. We did not liked the first one as it was somewhat damp and ill maintained. When we called Southall they contacted the hotel and we were promptly moved to a far better room on the upper level with a great garden view. We would not have enjoyed our stay in the hotel if southall agent had not intervened to get the rooms switched. We... (read more)
★★★★☆
“Excellent”
Written on: 15/11/2012 by mark.robinson011984 (2 reviews written)
I have been using them to book tickets for 4 years now. They are very friendly and possibly have the best best prices to offer. Never had any problems. Excellent company. Highly recommended. (read more)
★★★★★
“Professional Staff ”
Written on: 10/11/2012 by neecowl
We booked our tickets with them and visited their southall shop to make the paymet and to collect the tickets. their staff that we dealt with over the telephone as well as in person was the most professional and helpful staff so far that we have spoken in a long time for our travel. we have not found any point on which to score this travel agent down and would like to deal with them again for our travel in future. (read more)
★★★★☆
“very good deals; but cant guarantee my bulkhead seats”
Written on: 29/10/2012 by myounus (1 review written)
no doubt that they have very good deals for flights and holidays packages which perhaps you will not find with other travel agents. Although i am happy with the prices, they were not able to gurantee that i will get bulk head seats on the plane. they could only take my request saying its a special request and is subject to availability. And although i did get them onbaord, i feel the unnecessary anxiety that I had was easily avoidable if they could have guaranteed the seats at teh time of... (read more)
★★★★★
“Maldives Holiday Booking”
Written on: 27/10/2012 by ammar72 (1 review written)
We confirmed our booking with them to bandos maldives few days back.the dealings went well with no problems at all.we didnot find them to be pushy or chasing up at all times and simply admire all the help they offered.they even held the boking for some time as we wanted to do further research to confirm the arrangements before making teh payment.we did find the arrangements advised as available at the resort and made the payment.the paperwork has already been received very efficienty.theyr... (read more)
★★★★★
“Very helpful and value customers”
Written on: 09/10/2012 by Scottjr
We booked with southall for our little son to travel to india for the first time all alone and we are very happy with all the help and useful information provided by the southall agent to ensure a worry free travel for our son. they booked him as an unacompanied minor and overall handled the booking very professionally and i felt cared. i will recommend them for their good customer service expecially to thiose who have their children flying alone. (read more)
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Showing 31 - 40 of 130 Reviews
★★★★★
“cheaper than travel agents”
Written on: 06/10/2012
They are a lot cheaper than other estate agents. I would recommend it. They are always available and clear about everything. (read more)
★★★★☆
“They specialise in Asia only”
Written on: 29/09/2012 by robinchad
For cheap ticket these guys seem to specialize in India, south asia, far east and Dubai. This was revealed while doing my online research for our hols to Maldives. They seem to be biggest sellersof kuredu in the market. We had a problem free holiday there early this year. I give them 9/10 for customer service as the agent we dealt with was very good in his skills. We are hoping they have some good deals for S Africa when we call them to book our 2013 holiday next week. (read more)
Aliyahk's Response to robinchad's Review
Written on: 03/10/2012
Asia is what these peopel started off with. India to be precise and around. We've been booking our holidays with them for long and I believe they have great fares for rest of the world too. We have been to Egypt, orlando and australia and everytime they were the most cost effective.
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★★★☆☆
“Great bargain; but there is always room for improvement!”
Written on: 20/09/2012 by ngyen75
They have very competitive prices for the flights. we got a great price on jet airways with them which they seem to have some sort of special fare contract with as they sell perhaps the cheapest fares for jet. (they seem to have even receive many awards from the airline - as per their FB page). but IMO they can do better by simplifying some processes especially the payment options.I could not pay by a third party credit card. had to pay it in their account. (read more)
★★★★★
“we got good discount as per their price match policy”
Written on: 17/09/2012 by salimanwar (1 review written)
we are very happy with the customer service of southall travels agent leo we were holding th seats with him and we found cheaper deal with the another travel agents we called him back with the details of the booking and he was fast to match his offer as per the cheaper price. although the deal was ony 10 pounds cheaper we saved 60 pounds on 6 people. on all times he was very patient and freiendly. good customer service and we will book wit him again. (read more)
★★★★☆
“Good first time experience”
Written on: 14/09/2012 by Petes78
I dealt with them for the first time for our round the world holiday booking and it was a good expeirnece due to the great ease of booking, helpful and skilled staff and lots of options which were given to us to choose from. all our questions and concerns were patiently handled by the agent and our calls and emails were replied to promptly. we feel quite satisfied to have received all the paperwork, tickets and vouchers for the holiday. Our holiday starts in january and we are all looking... (read more)
★★★★★
“Southall Travel done excellent job for me”
Written on: 29/08/2012 by masoodsiddiqui (1 review written)
I would certainly say that I am extremely happy that my trip is finally confirmed and the hectic work is mostly over and we can peacefully enjoy our honeymoon. As per the service I would definitely recommend Southall Travel to all the known ones and certainly when I travel, I would rather go to them than to search anywhere else. (read more)
★★★★★
“Southall Travel is One of The Best Travel Agency in UK”
Written on: 28/08/2012 by stephanfranksimpson (1 review written)
I have been trying to organise my honeymoon trip for such a long time, so many searches, so many plans made and dropped due to deals being offered not available etc. However, I got the number for Southall Travel and thought what’s harm it trying these guys out. It came as a pleasant surprise when I called and was put through to an agent immediately. In spite of the fact that I was calling very late in the evening, the agents were most helpful, patient and understanding. (read more)
★☆☆☆☆
“Fraud and illegal activity”
Written on: 13/07/2012 by nileshoswal (1 review written)
Very bad customer service, took extra money from card for flight ticket. Denied initially and after repeated call no response. Manger was totally irresponsible, still not received any money after two weeks of claim Dont have option of less then one star or else not recommended at all. (read more)
★☆☆☆☆
“Not worth any star!!! ”
Written on: 01/07/2012
They tried to force us to pay no matter we said we dont want it after he claimed the transit wait gonna 13 hours. After that 2 hours the woman rang us and said we have booked 2 flights!!!! And money will taken from account even we explained that we said no to it already but the woman still said that "i dont know but we have to pay coz you have made the payment!". You have to leave card detail even before they check the ticket will be avaiable or not!! Beware!!! dont do anything with... (read more)
Tanmi's Comment
Written on: 12/09/2012
Where were u going? For us they seemed to have countless options to fly to Sydney on connecting flights. We got the best deal and paid in installments too; and that too only after we got the booking confirmation. They have been good to us all these years.
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★☆☆☆☆
“Horrendous Service, Dishonest, Stressful”
Written on: 29/06/2012
Horrendous service, dishonest people, requested a quote for flight and hotel on Saturday 09.06.2012, quote provided at £882.00 without breakfast however breakfast was offered complementary. Booking completed without breakfast, at the time of booking the price had increased to £890.00, advised deposit required would be £200.00, however £210.00 debited. Requested on Monday 11.06.2012 (the next day) complimentary breakfast be added, advised this was not offered and would be at a cost. ... (read more)
Tigereyes's Comment
Written on: 09/07/2012
Following on from Part 1, I received 3 voicemail messages from Southall Travel advising my hotel is cancelled, but my flight remains in place for which I am required to pay in full if I am to travel on 1st July 2012, as planned. I call Southall Travel, who confirm flights are in place and payment is required. Eventually they agree to cancel the flight, when an email confirmation is requested, I am advised this will take 24 hours – totally unacceptable. Eventually I receive a confirmation. Still waiting for Southall Travel to confirm recorded telephone calls have been retrieved and listened to. Then the battle of the refund. On employee advised costs will be negotiated, then advises a refund, second employee advises a refund is not possible. Hey Southall Travel made £210.00 for chatting on the phone, being non responsive. Let’s all work for Southall Travel
Part 3
Southall Travel has not responded to my email of 3rd July 2012, they promise a 24 hour response time. I have also contacted abta. What else can I do.
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Tigereyes's Comment
Written on: 10/07/2012
Part 4 - Southall Travel advises calls have not been recorded for this incident although I have communicated with 4 different supervisous through the month, each failed to advise. I have requested emails be checked, lets see what happens. I have XXXX names.
Let’s clear the misunderstandings you have:
• Please identity what measures have been taken – as to date I see no measures
• It was XXX who advised ALL calls are recorded. Are you advising from my initial email of 9th June 2012 to date and communications with XXXX, XXXX, XXXX, XXXX and the group email addresses, you are advising on 10th July 2012, calls are not recorded for the period in question, conversations that took place over a number of days with different colleagues. I find this very strange and unacceptable
• The error regarding the cancellation was only advised as an error when I communicated the received information to XXXX, even then the cancellation did not take place as XXXX was demanding payment
• It was (name removed) who advised verbally and via an email that an adjustment would be made against a future booking – please review XXXX emails for this period of time
Clearly across the board all shortfalls sit within Southall Travel, an entity that is only interested in making a sale without due care and attention of their clients. It was (name removed) who provided inaccurate and incorrect information which the supervisors over the moth failed to address.
I ask how the client is responsible for such shortfalls. I believe due to the number of shortfalls I as the client should be compensated for the error and time taken to raise these issues
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Tigereyes's Comment
Written on: 18/10/2012
An agreed out come by means of a further booking.
My confidence is restored and will without a doubt use Southall Travel in future.
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Showing 41 - 50 of 130 Reviews
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Santhoshkt's Response to ericvin's Review
Written on: 23/02/2013
Unprofessional and Unethical
I have recently booked three tickets for my wife and 2 children and ended up paying more that what the airline was charging.
Found that the ticket price on the actual airline e-ticket was over £20 pounds cheaper that what Southall travel charged. When this was pointed , I was told that the difference is the admin fee . Costed over £60 more for 3 tickets. When I asked for the break down of cost in their invoice , they were reluctant to put the commission in the invoice though they charged it from me. I would advise to book directly on the airline website.
Thanks
Santhosh