Southall Travel Reviews

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★★★☆☆
3.3 / 5
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Latest Reviews

★☆☆☆☆

“STAY AWAY FROM THESE PEOPLE”

Written on: 08/02/2016 by Brock435 (1 review written)

These people are so rude have no matters how to speak to people, treat you like dirt bags, i payed half of my ticket and deposit then went the next day payed the other half then was told that my tickets were cancelled when i didn't even make the change and also had the receipt where i payed for the deposit absolutely horrified and the plane we are suppose to be going on is full, what a nightmare now need to wait for a email… Read Full Review

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★☆☆☆☆

“disgusting”

Written on: 06/02/2016 by RoseOrtega1947 (1 review written)

very poor service hang up on you tried to rip me off the staff there are a discrace!!!!… Read Full Review

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★☆☆☆☆

“Very shady beware”

Written on: 02/02/2016 by ujNicholson322 (1 review written)

We tried booking flights via their sister concern travel trolley as the prices came out cheaper via comparison sites, completed all details filled in the debit card details, credit cost £20 more and then the system said it could not be processed. In seconds their call agent was on the phone explaining that whilst booking the prices were changed by the airline by another £20 per head. We decided it was too dodgy so didn't take it further. In 5 mins another of their agent calls up saying the… Read Full Review

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★☆☆☆☆

“STAY AWAY FROM THESE TRAVEL AGENTS”

Written on: 06/01/2016 by alan12323 (1 review written)

Please Stay away From Them They Then Do Not answer Phone calls Or If They Do are Rude and Do Not Care About Customer Service I Booked Ticket For A family Holiday For Set Dates And Checked On There website For prices And dates They Had a Flight Which Was Advertised At A reasonable Price (So I Thought) I had to pick up some stock in London So on my return popped into Southall travel Branch I showed The Sales Women A Snapshot Of The flight i had seen on there web site and inquired if it was still… Read Full Review

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Vickistewart's Response to alan12323's Review

Written on: 01/02/2016

I have just had the worst experience with this company & no one will deal with my complaint or refund !!

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★★★★☆

“Used these guys twice now!!”

Written on: 02/12/2015 by sparkysteve (2 reviews written)

We have used these guys twice now. Once just for flights to the US, which were very competitively priced and arranged to suit our tight schedule and varying locations, all without a hitch. The other time was for a complete holiday package and again, the whole thing was booked and arranged without any trouble at all, & even getting a special offer too! Sadly we were not offered the option of flight upgrades and transfers, which is the only reason why they do not get a 5 star rating. I am sure… Read Full Review

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★☆☆☆☆

“False offers and poor customer service in call centre!”

Written on: 01/10/2015 by Ross210 (1 review written)

I called Southall travel to ask for quotes for Dubai. He gave me an offer but told me to be quick. Within 30 mins I had called back to confirm but the person I had spoken to was "unavailable". I got put through to someone else who said that I would get a call back within 15 mins. 30 mins later, nothing, so I called back and then that person said there was nothing documented and they couldn't see the offer anymore. When I finally got through to the original person (4 hours and 7 phone calls… Read Full Review

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Alan12323's Comment

Written on: 06/01/2016

this is my exact same experience with this firm stay away from them and use a more reputable travel agent it will save you time and money
you have been warned!

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★☆☆☆☆

“False advertising on prices”

Written on: 16/09/2015 by Jaslynv88 (1 review written)

These guys do not honour the prices on their websites, FALSE ADVERTISING… Read Full Review

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Momota's Comment

Written on: 09/11/2015

So true one price n when u ring them they say its not available .

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Alan12323's Comment

Written on: 06/01/2016

Rip Off Merchants

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★★☆☆☆

“NOT REAL PRICES ONLINE”

Written on: 08/09/2015 by Lorelei275 (1 review written)

prices online are not real, they are way too expensive. always £15 to £20 higher than others… Read Full Review

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Alan12323's Comment

Written on: 06/01/2016

stay away these guys will rip you off

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★☆☆☆☆

“Dodgy sales”

Written on: 25/07/2015 by ShilohHumphries34 (1 review written)

Why do travel agents ask for your credit card details before you even have an email confirmation with your holiday details. They don't but 'away holidays' which is part of southall travel did so I refused, not worth losing thousands just to save a couple of hundred quid… Read Full Review

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Alan12323's Comment

Written on: 06/01/2016

you were lucky

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★★★☆☆

“Good service, but expensive to online prices”

Written on: 23/06/2015

The service is very efficient and fast as promised. I feel the price they quote is always higher by £40-50 to the online price.My suggestion is to book online than over the phone unless you want excess baggage allowance in that case -it's better to buy over phone. I feel it's a silly practice which they should address… Read Full Review

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★☆☆☆☆

“Pathetic after sales service”

Written on: 18/06/2015 by ReneGreer (1 review written)

Don't use. All good until they get payment!!!! Pathetically after sales service!!!!!!! … Read Full Review

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★☆☆☆☆

“Post sales service is utterly hopeless”

Written on: 06/05/2015 by Linkinkamat (1 review written)

Had my flight tickets cancelled due the airline changing the departure time and Southall Travels promised a full refund of the initial deposit that was taken at the time of booking. It's been 4 weeks now and I have not yet received my refund. They have washed their hands away from the responsibility to actually chase the airlines on the refund and the only response I get is that Southall Travels is just a booking agency. Never again will I book from these guys considering my current… Read Full Review

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★★★★★

“Cheap Price & Good Service”

Written on: 01/02/2015 by jushua (2 reviews written)

The first time I made a booking with these guys, I was surprised at how cheap they came up against competitors which left me feeling a bit doubtful. However, from the booking to receiving the of the ticket by post or email, the agents were very professional and helpful. I've not been able to find cheaper prices elsewhere and they have now become my number one agency on the call list before window shopping. Thanks Catchflight.co.uk team !!… Read Full Review

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★☆☆☆☆

“Appalling customer service, stay away!!!”

Written on: 30/01/2015 by Muppet5678 (2 reviews written)

I normally do not write reviews, but due to the way we have been treated, I feel compelled to share with fellow passengers so they can avoid using these people. We booked through them a flight to Goa before Xmas. We found ourselves the deal online so when we asked them to match it, they said they could improve on the waiting times as we were making a transfer in Delhi on the way in and on Bombay on the return one. so far, so good. However, we made a crucial mistake. We trusted them and did… Read Full Review

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Helena420's Response to Muppet5678's Review

Written on: 30/08/2015

Has put us off using them!

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★★★★★

“Brilliant Service throughout”

Written on: 22/01/2015 by sukhaas (1 review written)

I recently booked a holiday to Africa and Dubia through this travel agent and could not believe the excellent service I received from the very 1st phone call to the completion of my booking. The lady dealing with my holiday planning, helped and guided me every step of the way without making me feel pressured in any way. she did all the hard work, finding me the best deal. At no point did I have to chase her on any of my queries, she simply went away got my answers and called me back followed… Read Full Review

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★★★★★

“Top Class Fluight Reservations Australia - December 2014”

Written on: 20/01/2015 by revellien (1 review written)

We used Southall Travel to book 3 flights with Emirates to Australia departing in December 2014. I had a bad experience with Emirates in January 2014 and was not keen. Shane at Southall Travel sorted everything including assurances from Emirates, Visas, cheapest cost, the correct Aircraft (Airbus) and times. Full ATOL Certification was also sent. As a Company Director, I find it easy to criticise so its only fair to praise when praise is due… Read Full Review

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★★★★☆

“Cheap Price & Good Service”

Written on: 27/02/2014 by Steve1520 (1 review written)

Just finished booking a holiday deal to Sharm El Sheikh in Egypt (for the uninitiated ones) with Southall Travel. They offered me 7 Nights stay at Hilton Sharm Dreams Resort at £515. Scoured the web but couldn’t find a better deal. Spoke to a guy called Oram and booked the deal. I have already received the itinerary and other details in my inbox and everything seems to be in order. I am impressed by their outstanding and fast service. I am all set to fly for my holidays to Sharm El Sheikh in… Read Full Review

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★★★★☆

“Superb first time booking experience ”

Written on: 21/02/2014 by artjay (1 review written)

It was my first vacation with my wife without kids and I must admit it was a pleasant trip indeed. I booked holiday to Singapore at £745 for 5 nights with Southall Travel. The hotel (Days Hotel) was excellent and was an absolute delight to stay in with delicious breakfast, pool and entertainment to a very high standard. The price that we got was most competitive in the market and we are quite happy with it. We would definitely love to book with them again if they continue to offer such cheap… Read Full Review

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★★★★☆

“Got Cheap Fares To Pakistan and Enjoyed the Trip”

Written on: 05/02/2014 by Rashidkamil (2 reviews written)

I have been using them for years for my flights to Pakistan and they have been offering me cheap airfares for PIA. However often I have received last minute intimation of schedule changes and delays which have hassled me much. This time I wanted to be more careful as I was taking my newly wed wife with me for the first time and didn’t want any hassles. When they offered PIA as the cheapest option, I refused but the next option was considerably expensive. I had to confirm PIA in the hope that… Read Full Review

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★★★★☆

“Impressed with the level of care displayed”

Written on: 22/01/2014 by Arthur15 (5 reviews written)

I would like to thank Southall travels for all the help while handling my Sydney booking. They have been professional and showed great care and skill especially related to visa. I now have the visa confirmation and am content that I have all that I need at Sydney airport. … Read Full Review

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