Southall Travel Reviews

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★★★☆☆
3.3 / 5
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Latest Reviews

★☆☆☆☆

“Bad customer service/ misleading customers”

Written on: 09/06/2016 by HugoJames (1 review written)

I called southall travel to enquirer abt flight to India. A kind lady offered me a multiple change flight. I booked the fight tickets with her and paid as she said Lufthansa takes full payment. I than called my friend to check if he paid full payment and enquiry abt the fight times as one of the fight from Bangalore to Goa had a duration of 5 hrs. My friend told me that he booked for 7 ppl and they only charged him £250 deposit amt per person and that the flight from Bangalore to Goa have two… Read Full Review

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★☆☆☆☆

“Fake Online Prices ”

Written on: 29/05/2016 by 148O'Connor (1 review written)

Showing cheap rpices online like £726 for 2 adults and 1 child flying to neww york but when u call them they say like triple the price....very un reliable on price… Read Full Review

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★☆☆☆☆

“Never use them”

Written on: 21/05/2016 by GuadalupeMueller316 (1 review written)

I booked a family holiday to Dubai in August last year. The night before we left there was a party in the penthouse above our room from 11.45pm to 6.45am. The manager agreed to a refund of one nights stay which was fine. The issue was with southall travel who have till date not processed the refund, I have been chasing for months and subsequently raised a complaint via ABTA requesting the refund as well as interest and compensation (time spent on phone calls and emails etc.). the person I… Read Full Review

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★☆☆☆☆

“Unreliable company”

Written on: 03/05/2016 by Seed786 (1 review written)

Southall travel's website are advertising airline tickets at low prices which aren't even available. Fake prices advertised. Very poor costumer service too. When looked at the price online on their website it came cheap tried booking it on line and it said you will receive your itinerary within two hours but instead I received an email from the company that there has been an error at your end but there was no error. Very disappointed with the service I received… Read Full Review

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★☆☆☆☆

“Zero customer service”

Written on: 28/03/2016 by Sameerali1234 (1 review written)

i am waiting for my refun from last 6-7 months and till today havent got anything. Whenever i call they give me excuses and now am donw ith all this. Very bad services… Read Full Review

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★☆☆☆☆

“Nightmare booking a ticket to India”

Written on: 05/03/2016 by francisalphonso (1 review written)

I tried to book a return ticket from Manchester to Mumbai 2 weeks ago. After making the payment online of 472 GBP the ticket did not get issued even though my card was charged. Since the Customer Care was not able to find the online ticket I had to book another one. I asked for another ticket over the phone & booked for 717 GBP but Southall Travels charged my card for 1830 GBP instead of 50% of the ticket value to hold the ticket for me. After lot of follow-ups & escalating to the CEO I got… Read Full Review

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★☆☆☆☆

“cheating staff”

Written on: 11/02/2016

they keep hanging up on u and after 3/4 hours 1 of the workers there call anuak tried to cheat me into buying another ticket! stay well clear of this southhall travel you have been warned!!!!!… Read Full Review

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★☆☆☆☆

“STAY AWAY FROM THESE PEOPLE”

Written on: 08/02/2016 by Brock435 (1 review written)

These people are so rude have no matters how to speak to people, treat you like dirt bags, i payed half of my ticket and deposit then went the next day payed the other half then was told that my tickets were cancelled when i didn't even make the change and also had the receipt where i payed for the deposit absolutely horrified and the plane we are suppose to be going on is full, what a nightmare now need to wait for a email… Read Full Review

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★★★★☆

“Used these guys twice now!!”

Written on: 02/12/2015 by sparkysteve (2 reviews written)

We have used these guys twice now. Once just for flights to the US, which were very competitively priced and arranged to suit our tight schedule and varying locations, all without a hitch. The other time was for a complete holiday package and again, the whole thing was booked and arranged without any trouble at all, & even getting a special offer too! Sadly we were not offered the option of flight upgrades and transfers, which is the only reason why they do not get a 5 star rating. I am sure… Read Full Review

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★★☆☆☆

“NOT REAL PRICES ONLINE”

Written on: 08/09/2015 by Lorelei275 (1 review written)

prices online are not real, they are way too expensive. always £15 to £20 higher than others… Read Full Review

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Alan12323's Comment

Written on: 06/01/2016

stay away these guys will rip you off

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★★★☆☆

“Good service, but expensive to online prices”

Written on: 23/06/2015

The service is very efficient and fast as promised. I feel the price they quote is always higher by £40-50 to the online price.My suggestion is to book online than over the phone unless you want excess baggage allowance in that case -it's better to buy over phone. I feel it's a silly practice which they should address… Read Full Review

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★★★★★

“Cheap Price & Good Service”

Written on: 01/02/2015 by jushua (2 reviews written)

The first time I made a booking with these guys, I was surprised at how cheap they came up against competitors which left me feeling a bit doubtful. However, from the booking to receiving the of the ticket by post or email, the agents were very professional and helpful. I've not been able to find cheaper prices elsewhere and they have now become my number one agency on the call list before window shopping. Thanks Catchflight.co.uk team !!… Read Full Review

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★☆☆☆☆

“Appalling customer service, stay away!!!”

Written on: 30/01/2015 by Muppet5678 (2 reviews written)

I normally do not write reviews, but due to the way we have been treated, I feel compelled to share with fellow passengers so they can avoid using these people. We booked through them a flight to Goa before Xmas. We found ourselves the deal online so when we asked them to match it, they said they could improve on the waiting times as we were making a transfer in Delhi on the way in and on Bombay on the return one. so far, so good. However, we made a crucial mistake. We trusted them and did… Read Full Review

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Helena420's Response to Muppet5678's Review

Written on: 30/08/2015

Has put us off using them!

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★★★★★

“Brilliant Service throughout”

Written on: 22/01/2015 by sukhaas (1 review written)

I recently booked a holiday to Africa and Dubia through this travel agent and could not believe the excellent service I received from the very 1st phone call to the completion of my booking. The lady dealing with my holiday planning, helped and guided me every step of the way without making me feel pressured in any way. she did all the hard work, finding me the best deal. At no point did I have to chase her on any of my queries, she simply went away got my answers and called me back followed… Read Full Review

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★★★★★

“Top Class Fluight Reservations Australia - December 2014”

Written on: 20/01/2015 by revellien (1 review written)

We used Southall Travel to book 3 flights with Emirates to Australia departing in December 2014. I had a bad experience with Emirates in January 2014 and was not keen. Shane at Southall Travel sorted everything including assurances from Emirates, Visas, cheapest cost, the correct Aircraft (Airbus) and times. Full ATOL Certification was also sent. As a Company Director, I find it easy to criticise so its only fair to praise when praise is due… Read Full Review

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★★★★☆

“Cheap Price & Good Service”

Written on: 27/02/2014 by Steve1520 (1 review written)

Just finished booking a holiday deal to Sharm El Sheikh in Egypt (for the uninitiated ones) with Southall Travel. They offered me 7 Nights stay at Hilton Sharm Dreams Resort at £515. Scoured the web but couldn’t find a better deal. Spoke to a guy called Oram and booked the deal. I have already received the itinerary and other details in my inbox and everything seems to be in order. I am impressed by their outstanding and fast service. I am all set to fly for my holidays to Sharm El Sheikh in… Read Full Review

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★★★★☆

“Superb first time booking experience ”

Written on: 21/02/2014 by artjay (1 review written)

It was my first vacation with my wife without kids and I must admit it was a pleasant trip indeed. I booked holiday to Singapore at £745 for 5 nights with Southall Travel. The hotel (Days Hotel) was excellent and was an absolute delight to stay in with delicious breakfast, pool and entertainment to a very high standard. The price that we got was most competitive in the market and we are quite happy with it. We would definitely love to book with them again if they continue to offer such cheap… Read Full Review

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★★★★☆

“Got Cheap Fares To Pakistan and Enjoyed the Trip”

Written on: 05/02/2014 by Rashidkamil (2 reviews written)

I have been using them for years for my flights to Pakistan and they have been offering me cheap airfares for PIA. However often I have received last minute intimation of schedule changes and delays which have hassled me much. This time I wanted to be more careful as I was taking my newly wed wife with me for the first time and didn’t want any hassles. When they offered PIA as the cheapest option, I refused but the next option was considerably expensive. I had to confirm PIA in the hope that… Read Full Review

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★★★★☆

“Impressed with the level of care displayed”

Written on: 22/01/2014 by Arthur15 (5 reviews written)

I would like to thank Southall travels for all the help while handling my Sydney booking. They have been professional and showed great care and skill especially related to visa. I now have the visa confirmation and am content that I have all that I need at Sydney airport. … Read Full Review

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★★★★★

“Book tickets for our holiday, the next morning...”

Written on: 15/01/2014

Book tickets for our holiday, the next morning received our e-tickets. Fast and effective service… Read Full Review

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