Southall Travel Reviews

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★★★☆☆
3.4 / 5
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Latest Reviews

★☆☆☆☆

“My name is Lawrence Joyjeyakisshan.My friend booked a...”

Written on: 30/07/2014 by Lawrencejoyjeyakisshan (1 review written)

My name is Lawrence Joyjeyakisshan.My friend booked a ticked online for me and my family but even after the payment went through I didn't get my tickets instead I was told I had to pay the amount again into their bank account,who has that my money to pay again.when I raised the issue I was told that my friend's transaction came void from "their side",Their side I still can't get my head around what that means,I emailed them my situation my father-in-law has brain tumour and I want to get there… Read Full Review

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★☆☆☆☆

“Never again I will book with them!!”

Written on: 26/07/2014 by Skylarm323 (1 review written)

An ordeal still not over. I had to book a ticket to India as my father had passed away and had to get the first available flight. I requested a Southall telephone agent Mark (probably not real name) to book a ticket which does not have any penalty for a date change for return travel as I was not sure when I was going to return. They did not send me terms of booking before in fact sent me the ticket when I reached the airport. The booking was made on trust and past experience which was good and… Read Full Review

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★☆☆☆☆

“BEWARE!! DO NOT USE SOUTHALL TRAVEL.”

Written on: 30/06/2014 by Bishopfk454 (1 review written)

We booked a holiday package to Dubai with Southall Travel. We enquired about a last minute cheap hotel + flight package but the agent managed to convince us into buying a more expensive hotel + flight package. As read in the reviews, the agent also hurried us into buying the package as he would not have been able to hold it and warned us that the deal will disappear/end within an hour. So we felt like we had to book it as soon as possible in order to not miss out on the deal. However, as an… Read Full Review

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★★★★☆

“Cheap Price & Good Service”

Written on: 27/02/2014 by Steve1520 (1 review written)

Just finished booking a holiday deal to Sharm El Sheikh in Egypt (for the uninitiated ones) with Southall Travel. They offered me 7 Nights stay at Hilton Sharm Dreams Resort at £515. Scoured the web but couldn’t find a better deal. Spoke to a guy called Oram and booked the deal. I have already received the itinerary and other details in my inbox and everything seems to be in order. I am impressed by their outstanding and fast service. I am all set to fly for my holidays to Sharm El Sheikh in… Read Full Review

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★★★★☆

“Superb first time booking experience ”

Written on: 21/02/2014 by artjay (1 review written)

It was my first vacation with my wife without kids and I must admit it was a pleasant trip indeed. I booked holiday to Singapore at £745 for 5 nights with Southall Travel. The hotel (Days Hotel) was excellent and was an absolute delight to stay in with delicious breakfast, pool and entertainment to a very high standard. The price that we got was most competitive in the market and we are quite happy with it. We would definitely love to book with them again if they continue to offer such cheap… Read Full Review

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★★★★☆

“Got Cheap Fares To Pakistan and Enjoyed the Trip”

Written on: 05/02/2014 by Rashidkamil (2 reviews written)

I have been using them for years for my flights to Pakistan and they have been offering me cheap airfares for PIA. However often I have received last minute intimation of schedule changes and delays which have hassled me much. This time I wanted to be more careful as I was taking my newly wed wife with me for the first time and didn’t want any hassles. When they offered PIA as the cheapest option, I refused but the next option was considerably expensive. I had to confirm PIA in the hope that… Read Full Review

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★★★★☆

“Impressed with the level of care displayed”

Written on: 22/01/2014 by Arthur15 (5 reviews written)

I would like to thank Southall travels for all the help while handling my Sydney booking. They have been professional and showed great care and skill especially related to visa. I now have the visa confirmation and am content that I have all that I need at Sydney airport. … Read Full Review

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★★★★★

“Book tickets for our holiday, the next morning...”

Written on: 15/01/2014

Book tickets for our holiday, the next morning received our e-tickets. Fast and effective service… Read Full Review

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★★★★☆

“Well booked last minute holiday to sharm el sheikh ”

Written on: 11/01/2014 by b.debbie (5 reviews written)

I used Southall Travel for booking our last minute holiday to Egypt with my husband to celebrate our third marriage anniversary late last year. I searched the web and found out that Southall Travel was offering a great deal for holidays to Sharm al sheikh. Called them up to enquire the availability and confirmed in writing that I would get exactly what I saw. We got an all-inclusive holiday at Hilton Sharm Dreams Resort for £519 pp (inclusive taxes). Received the tickets and hotel vouchers in… Read Full Review

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★★★★☆

“Efficient and Customer Centric Services”

Written on: 06/01/2014 by ChristopherA (6 reviews written)

It was the first time we booked our Bali holiday with Southall Travel. Things were good right from aisle seats on flights to timely transfers with no waiting around… Everything was good however when we reached and checked in at our hotel- Club Bali Mirage we found out that the room was not as clean as anyone would expect it to be. Well clearly we did not expect this from a hotel like Club Bali Mirage (we had researched well and it came recommended by friends and family). We called up… Read Full Review

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★★★★☆

“Quite happy with the efficient services”

Written on: 26/12/2013 by june20 (7 reviews written)

We recently booked our Egypt holidays with Southall Travel. Their price was good and they left no room for complaints. We were initially discouraged to use their services, after browsing through their online reviews. The reviews were mixed and we were quite confused, if we should go ahead and book with them. But they had most competitive fares for the time that we wanted, so went ahead and booked. And to our surprise, we received the documents in a few hours in our inbox. We also received a… Read Full Review

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★★★★☆

“Great experience on this occasion”

Written on: 23/12/2013 by Jeff_3 (2 reviews written)

They seem to have come a long way with their customer service. We wouldn’t have recommended them until our two recent experiences personally with these guys as well as a colleague’s who booked with them last week. They have been best with the prices but 2 years back we didn’t find their services very good. Last week we booked our February holidays to India and six months back flights to the US and at both occasions their services have been highly professional. Guess its not just our good… Read Full Review

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★★★★★

“The best place to Get tickets to Bangladesh cheap”

Written on: 17/12/2013 by SaifulHasan1 (7 reviews written)

Just got back from my trip to my native country of Bangladesh had booked with Southall travel and they quoted mind blowing cheap prices with various airlines. Flew with Qatar Airways both ways and everything was tip-top. No problems at all anywhere. Qatar experience also turned out to be one of the best so far. I am 100% sure that I will book with southall and qatar again the next time its time to go home for a few weeks. … Read Full Review

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★★★★★

“Keen Sense of Professionalism and Transparency”

Written on: 13/12/2013 by HarSingh (7 reviews written)

Have been booking tickets with Southall on and off for perhaps half a dozen years now and most recently booked to Miami for holidays. What I truly appreciate is the way they keep on sending me the updated information and only proceed further with the process when I have confirmed that the information provided is accurate. This level of professionalism and transparency in dealings where the agents never promise beyond what they can actually provide is something that I have found lacking with… Read Full Review

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★★★★★

“Excellent”

Written on: 09/12/2013 by aiden.mcdermott1986 (2 reviews written)

I d like to say thank you to saouthall travels who have been very helpful when I booked tickets for my step father. They were vry friendly and made ssureand gave me the best price for my trip. The only think is that they charge extra for credit car payments but for the savings I got I am not really bothered. Highly recommended… Read Full Review

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★★★★☆

“Missed cheaper package by not checking with them...”

Written on: 04/12/2013

Booked my annual vacation with my usual travel agent to Dubai for 5 nights, later got a much cheaper quote from the Southall travels for the same package. Unfortunately, my current agent refuses to do price match and the package is non-refundable. Surely will compare with this company’s prices before booking my next holiday. … Read Full Review

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★☆☆☆☆

“They don't offer the price they advertise on the web”

Written on: 04/12/2013

They advertise the price for the flight tickets on their own website, but when you call them using 0844 number, they refuse to offer the same price. For my flights, their webprice was £495 but when I called them to book, they said the price is £708. This is not acceptable. Either they change the web-based price or provide the customers with the price they mention on the web. I believe their way of working is to get the customer to call on 0844 (chargable) number and make money, instead… Read Full Review

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Stevejoseph's Comment

Written on: 10/12/2013

I had the same experience yesterday. I asked the guy if the advertised cheap rates are not available the why you are putting in your website and I didn't get a proper answer from him...It seems they are cheating customers.

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★★★★☆

“Have Dealt with them a few times with no probs”

Written on: 27/11/2013 by JanetWilleby (1 review written)

I have been booking my annual family holidays with Southall Travel for the past many years and Southall has proved themselves capable of handling a range of destinations across Asia. On our most recent trip to Malaysia they booked us with Centara Grand Beach Resort and it was an amazing experience of pure luxury to say the very least. The return air tickets were with Thai and the airline definitely deserves all the accolades it has received. All in all, it was money well spent and I have no… Read Full Review

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★★★★☆

“Best Prices for Budget Travel”

Written on: 26/11/2013 by M.Henry (7 reviews written)

Last week we dealt with southall travel for the 5th time for booking our 2014 holiday to india and our experience has been with no (major) problems. Being budget holidaymakers low price is the most imp factor for us. and while they may be average when it comes to service they are able to beat most (or all) of their rival agencies in terms of prices. To ensure that we have no issues due to their average to moderate service levels we remain extra careful with respect to their small prints and… Read Full Review

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★★★★★

“They got us full refund on medical grounds”

Written on: 14/11/2013 by ExoticMary (8 reviews written)

We have recently had dealings with southall travel and are very happy with their customer care and the way they handled our situation. My mother was unable to travel due to a severe medical emergency which required surgery. We asked southall for full refund on the medical grounds. The initial response was not very positive and we were not promised that we will. They said air India seldom made full refunds on medical grounds but added that they would try. It seems they did as we have received… Read Full Review

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