Southall Travel Reviews

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★★★☆☆
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Latest Reviews

★★★★★

“This is the first time I have used this company after...”

Written on: 15/05/2011

This is the first time I have used this company after it was recommended to me from my brother. Initial response has been great, sales person 'Danny' was extremely helpful and they were £800.00 cheaper than the nearest cost for Singapore Air to NZ.

Having read some of the bad reviews I will make point of sending in a further reply but rigth now I am dead impressed on both value and customer care.

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★★☆☆☆

“I have booked with Southall Travel for the best of 22...”

Written on: 12/05/2011

I have booked with Southall Travel for the best of 22 years - there have been some agents polite and some not. i just returned from new york recently, this time with virgin atlantic which was my first flight with them. although agent was helpful - they did not tell me anything about seat allocation which you have to do yourself or check-in on line otherwise you do not get the seat together (family seats) and you could be scattered around the plane. this happened to us although we had booked… Read Full Review

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★☆☆☆☆

“I have had terrible service from Southall Travel....”

Written on: 28/04/2011

I have had terrible service from Southall Travel. Clearly these members are incompetent in their jobs. I have written to the Managing Director and failed to receive a response.
Southall Travel has one aim and that is to sell, sell and sell without due care and attention for the clients. When bookings result in complaints, nobody takes this forward. Staff members are very reluctant to give details of mangers. What are clients expected to do?
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Guest's Comment

Written on: 30/05/2011

We also had incredibly bad service with this company. Staff were rude and unhelpful, lied about what they were doing to help solve queries and were happy to send us off on a flight with incorrect names on the tickets due to their error - their solution was for us to call them from immigration if there was a problem. We eventually had to get ABTA involved to sort things out.

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Guest's Comment

Written on: 22/07/2011

I am having a very bad experience with Southall Travel as well. We gave them the entire booking amount 1 month before but till now they havent send us our final tickets. They keep telling us some or the other excuses each time I called/mailed them. Only yesterday the operator asked me if I cud change my travel dates by 2 - 3 days !!!!. I m very annoyed that they havent booked my tickets inspite of doing the booking 3 months back. They r gud for nothing, they just keep the money and their staff is def not helpful at all.

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★☆☆☆☆

“I booked a holiday in april 2011 online with my family...”

Written on: 26/04/2011 by naeem58 (1 review written)

I booked a holiday in april 2011 online with my family i had spoked to customer service they told me that the hotel is a 4* but it was completley rubbish and they gave me a package including breakfast but their was nothing in the breakfast they told me that my hotel was 2 minuites walking distance from all shopping but it was 35 minuites. i advise everyone to never book their holiday with this company

i give no rating out of 5 to this company… Read Full Review

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Mukeshnarayan's Response to naeem58's Review

Written on: 06/05/2011

I found this review very helpful because even I had a worse experience from them. Please avoid them completly

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★☆☆☆☆

“ Whatever you do please heed the many bad reviews on...”

Written on: 25/03/2011 by seansymes (1 review written)

Whatever you do please heed the many bad reviews on Southall Travel; the customer service is appalling; this company watches out for itself first and the customer second; please do read the below as it will save you time and money if you avoid Southall Travel.

I booked flights with Southall Travel through Egypt Air on the 14th November 2010; on the 12th of February 2011, they called me saying I had to re schedule flights, mine were no longer available.
I had so many internal flights ECT… Read Full Review

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Guest's Response to seansymes's Review

Written on: 03/07/2011

southall travels are by far the worst travel agency I have come across. I award them with a BBIW award ( Biggest [profanity removed] in the World). Absoulted appauling customer services and incompetent staff. They first sell you the holiday with false expectations and then change their stance. They talk more but deliver nothhing !

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★★★★☆

“This company has many bad reviews, but I don't no why,...”

Written on: 20/03/2011

This company has many bad reviews, but I don't no why, as my flight I booked with them was fine. I recieved my eticket with the 24 hours as they stated. When I reconfirmed I got a response with in 36 hours and had no problem with my flights at all. I would definately book again with this company as there are cheap flights and excellent customer service with prompt responses to any queries!

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★★★★☆

“Hey, I'm just back from a holiday in New York. I by...”

Written on: 17/03/2011

Hey, I'm just back from a holiday in New York. I by mistake booked the holiday from Southall Travel first and then read the awful reviews, instead of reading the reviews first, which would of deffinately put me off Southall. A week before my holiday I checked if my partner and I were on the flight, we were, I then checked if we were booked in for our stay and to my surprise we were. So went on our holiday, had a great time, came back and for some reason nothing went wrong. We got very cheap and… Read Full Review

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★☆☆☆☆

“i have recently travelled with southall travel to...”

Written on: 16/03/2011

i have recently travelled with southall travel to india and thanks to their inefficiency we missed our flight. they had made a mistake in booking ticket for our daughter and despite me telling them they assured everything is rectified and i should not worry. after missing my flight i have been trying to talk to them and no one is available to talk to me and i am promised call back and i am still waiting. PLEASE NEVER USE THESE FOR BOOKINGS… Read Full Review

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★★☆☆☆

“i have booked throught southall travel and i requested...”

Written on: 13/03/2011 by yamzaheer (1 review written)

i have booked throught southall travel and i requested a cot twice over the phone but this message did not get to kingfisher airlines and luckly i called up to double check it i found it that this was never requested

sales agent name "fred"
southall travel give good prices but sales agent you cant trust for everything they say as they need to achive a turnover to get the commission of 5% to 10% of gross profit

please be careful with extra request placed you might have placed with the… Read Full Review

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★☆☆☆☆

“Would you as a tour operator have an iternary where...”

Written on: 02/03/2011

Would you as a tour operator have an iternary where your connecting flight is from another airport? Let me explain. Incoming flight to Charles de Gaulle, connecting flight from Orly Paris to London? Well this is an iternary advertised on the Southall travel website. Be carefull when you book as there is no refund and you cannot make changes to your iternary. Not happy. There is no value for money and no customer service at Southall travel… Read Full Review

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★☆☆☆☆

“DO NOT TRAVEL WITH SOUTHALL TRAVEL. I have booked with...”

Written on: 01/03/2011 by babagull (3 reviews written)

DO NOT TRAVEL WITH SOUTHALL TRAVEL. I have booked with southall travel 3-4 times during last year but never satisfied with their services. Staff not friendly at all. Never received any reply from the management after sending email. I had to face unprofessional staff. It is happening quite regularly. Whenever, I tried to ring to customer services, even after long wait on chargeable number, they dont answer properly. I will NEVER recoment southall travel to any one… Read Full Review

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★☆☆☆☆

“DO NOT BOOK THROUGH SOUTHALL TRAVEL!!!!! They...”

Written on: 13/02/2011

DO NOT BOOK THROUGH SOUTHALL TRAVEL!!!!! They cancelled my return flight whilst I was on holiday without even telling me. They then refused to answer phone calls "The person responsible is not available" then told me I would get a full refund. When the refund came through it was £180 short. I cannot even get an email response never mind a phone call. I think court is the only way to get a response from this company… Read Full Review

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★★★☆☆

“I have visited Asian thrice through Southall and using...”

Written on: 07/02/2011

I have visited Asian thrice through Southall and using different airlines. So far so good.
But yes, they are not the most customer friendly, or customer caring as they sound. You do have to follow up with them on tickets reaching you.
They cannot be relied on to do the entire booking, You will have to see each flight yourself on the web (in case you have connecting flights), spell your name correctly and INSIST on them sending you an email with all your details before they confirm the flight… Read Full Review

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★★☆☆☆

“Oh deary me - If you are reading this, then you are...”

Written on: 10/01/2011

Oh deary me - If you are reading this, then you are considering travelling/booking through Southall Travel and all I would like to say is please, please, please proceed with caution. Cheapness attracted us to this operator as I would imagine it does with most people, but look at the alternatives. I wish I had done. Our problems started almost immediately. We looked online for the flights and strangely enough couldn't Find our connecting flights, concerned, we called Southall and yup everything… Read Full Review

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★★★★★

“I have now used Southall four times to book cheap...”

Written on: 15/11/2010 by warrigal29 (1 review written)

I have now used Southall four times to book cheap flights to Thailand for both myself and a colleague. I have always found their service and staff to be first rate and professional and will definately be using them to book future flights



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★★☆☆☆

“Most of the agents are polite and friendly. Some...”

Written on: 31/10/2010 by Wangari (1 review written)

Most of the agents are polite and friendly. Some (strangely enough this tends to be the female agents) however are very rude and patronising when you attempt to book their 'special offers' on their website. I wonder who owns it and whether they listen to some of the conversations paying customers have with his staff… Read Full Review

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★★★★★

“I needed to book last minute flights to Nepal,...”

Written on: 28/10/2010

I needed to book last minute flights to Nepal, Southall Travel came up with the cheapest price on Air India.

I was a bit concerned as I saw a few negative reviews on this review website. Anyway, I decided to buy from Southall Travel.

My booking was taken by the very courteous and professional Mona, and I'd recommend anyone else booking tickets to ask to speak with her. She even gave me her direct line in case I need to chat about my flights.

24 hours later, my eticket has arrived and its… Read Full Review

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★★☆☆☆

“Booked a flight for my wife to mumbai. As per southall...”

Written on: 05/10/2010

Booked a flight for my wife to mumbai. As per southall and the email we received from them, my wife was allowed 1 inbound change free of charge.
However, when we wanted to amend the date by a few days, we were charged equivalent of £100 in Indian rupees. Air India advised us to take it up with southall travels as there was no way inbound change would be free of charge and there was no remarks on the booking to say so.
When we flew back, we tried to speak to people with all nicknames who were… Read Full Review

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★★★☆☆

“My experience of Southall Travel has been fine so far,...”

Written on: 25/09/2010

My experience of Southall Travel has been fine so far, I booked flights to India last week, I recieved the acknowledgement email straight away, and the e-tickets within 24 hrs as promised at the stated price.
I booked with this agent because they were reccomended by a friend who has used them previously without any problems.
I will post an updated review after my trip!!
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Davebaker99's Comment

Written on: 31/01/2011

It seems like he hasn't made it back

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★★★★★

“I went to paris with my friends and the customer...”

Written on: 18/09/2010

I went to paris with my friends and the customer service I received was excellent. They have the best deals, they were helpful and friendly and I got the best deal. I would definetly like to recomend southhall to everyone who is looking for best deals without any hassle… Read Full Review

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