Written on: 11/02/2014 by dmiddleton123 (2 reviews written)
Hayes and Jarvis were responsible for organising our (very expensive) honeymoon to Sri Lanka and the Maldives, and it only went well because of Aitken Spence, the company they outsource their guide and hotels to in Sri Lanka) not Hayes and Jarvis. Everything Hayes and Jarvis did involved false promises and ineptitude, from failing to book the plane seats they promised, and issuing our confirmed itinerary just 3 days before we were due to leave. The said itinerary deviated from the... (read more)
Written on: 23/01/2014 by Explorer78 (1 review written)
In a nutshell i paid out £3500 for a two week holiday to Thailand, more than I have ever paid; thinking it would be amazing and trusted Hayes and Jarvis. It started as I went to check in online and could not access any information because all my flights had been booked in the wrong name. Price instead of Prince. After five phone-calls and numerous emails. This was sorted. OK these things happen. Cant believe no-one picked it up!!!! First hotel and transfers were great. Second hotel was... (read more)
Written on: 22/12/2013
We booked a honeymoon to america last year. hayes and jarvis said our hotel had a bar, restaurant and pool. it had nothing. instead we had to get a taxi 20 minutes away to a sister hotel which had just a pool. we complained, they sent us a voucher, £250 off your next holiday, but as our holiday cost over £3000 it isnt something we could use straight away. they give us a 6 month time limit. we asked for an extension, they said yes, told us send the cheque back, and they would post one with... (read more)
Written on: 26/11/2013 by stu2good91 (1 review written)
Hi, Just thought id post this here as I needed to vent and warn people who are potentially going to use Hayes & Jarvis to book a special occasion or honeymoon or anything really. We booked a trip to Hawaii and New York for our honeymoon and spent a fair amount of money to achieve this. We went on the honeymoon in september and to this day Hayes & Jarvis have chosen to ignore our complaints regarding the problems we encountered on our honeymoon that completely ruined everything. So much so... (read more)
Written on: 18/11/2013 by MaryStuart1 (1 review written)
During the booking period Thomson staff lacked knowledge and were to say the least incompetent - They gave me misinformation on how to access my holiday online which took hours to sort and I had to guide one of the staff through the web site on the telephone instead of the other way around! Then our luggage did not arrive in New York - Panic set in - we did not receive them until early the following day. On the second day we tried to access cash from a money card we had purchased from... (read more)
Written on: 14/10/2013
It was our holiday of a lifetime to see Niagara, but Hayes and Jarvis have ruined the time for us. They take no responsibility for the fact that our room was double booked and at 1.30 am were sent off in a taxi to another hotel in the city. We had to rearrange our collection for our trip that morning, and they still did not have a room available, but expected us to return to have our luggage and valuables left behind the reception desk. We refused to leave the alternative hotel, since... (read more)
Written on: 13/05/2013
Basically sent us to a 18-30 resort and was ment to be a family holiday . Other brochures does say lively reort for the young but was not informed of this. Complained when we returned which was September 2012 still going through compliant now . Would never book with hayes ever ever again . A insite to my complaint my 9 year old son slept in my bed the whole holday he wa that scared of what arguments and fighting went on every night . Please for you and yor children safety never book with... (read more)
Written on: 19/02/2013
They are simply package organisers, they do the flights, hotels etc... When those things all go well (which shouldn't be to their credit!!) they get 5 star ratings. The true test of these "middle men" is when things go wrong. Hayes and Jarvis managed to completely bork up our honeymoon even though we made every conceivable effort to prevent it and were assured nothing would go wrong. They were no help when things did go wrong, their offer of compensation (or lack thereof) was an insult and... (read more)
Written on: 21/12/2012
we went to the U.S.A. and stayed at the covina hotel called radisson group,on the 3rd of november 2012,for 9 days stay,on checking out we found out that Hayes Jarvis had not paid the bill even though we had paid them upfront 5 weeks earlier for the the total amount,this was at 6am as we needed to make an early start to get through the traffic to our next location,we then called Thomson Travel who own Hayes Jarvis to sort this out,we waited for a promised call back which never came so called... (read more)
Written on: 27/10/2012
Booked to go to Dubai with hayes & Jarvis 7 days before departure, on booking made clear that it was available and not 'On request' they assured me it was available. Took £3,000 off my card, day before departure called to say hotel was fully booked and instead of our beach holiday - all inclusive, tried to palm me off with a city hotel - half board. Okay, but the offer of £600 refund back onto my card wouldnt have reached my card until near the end of the holiday so alternative was a no... (read more)
Written on: 29/06/2012
Just had one week at Club Hotel Dolphin in Sri Lanka and wished it was two, the food is great as you get plenty to choose from. Staff ever so friendly and can not do enough for you. Rooms are nice and cleaned daily fitted with hairdryer, fridge, tv, dvd player and a range of dvd,s to choose from at reception. Trips about average price but can get them slightly cheaper from asda tours on beach, they are safe to deal with. (read more)
Written on: 23/03/2012 by JenniferE (1 review written)
I was inadvertently given Hayes and Jarvis by Thomsons(they are part of the Thomson group apparently),very bad practice they should have mentioned this initially.I usually book online but this time used the travel agent ,booked for New York and it wasn't until I picked the tickets up,that all my chasing round of documents pre booking flight seats etc; began, due to fly out in less than 48 hours but yet another mistake my daughters DOB they have incorrectly put the wrong month on the E... (read more)
Written on: 21/08/2011 by MikeLangley (1 review written)
Me and another male friend booked a holiday with Heyes and Jarvis to Bangkok and Koh Samui for March 2011. We requested a twin room ? My other friend then decided to book the same holiday so he could come along. When he booked his holiday he found out that me and the other guy had been given a double room so we then personally visited the agents office to enforce the fact that we wanted a twin room and this was aknowledged. When we arrived in Koh Samui we went to our room and it was a lovely... (read more)
Written on: 23/04/2011
EXCELLENT FROM START OF HOLIDAY. Transfers via Travco were very professional and well co-ordinated. Hotels were very clean and the staff were polite and extremely friendly. could not fault thid holiday in any way. Many thanks to Hayes & Jarvis for making this a holiday of a lifetime (read more)
Written on: 23/03/2011 by patti kirk (1 review written)
After contacting hayes travel on the phone last september, we had a choice of two hotels in Gumbet all inclusive, after speaking to GEORGE my husband was informed to go for the Palm Gardens as this hotel was definatley a four star and had just been done all the way through, so we booked , on arriving at the hotel the damp smell as you entered the reception area warned us this was not a four star, afterbeing taken down flights of concrete steps around a wall into what i can only describe as a... (read more)
Written on: 06/03/2011
I am writing this as i feel so strongly that people should be well aware of the risks that your holiday will be ruined by this company.
I booked a holiday in 2010 through hayes. Unfortunatley the flight company went bust. did hayes tell me? no. i found out on the tv! they have still not refunded all of the money yet (booked 18 months ago). they have failed to respond to my requests for information.
Book with them at your peril. horrendous experience as far as i am concerned. (read more)
Written on: 03/03/2011
Very disappointed.... I went though Hayes and Jarvis for my wedding package. Nobody inspired me to book anything, I did all the work, reviews myself, was not made to feel in anyway it was a special occasion, I was sent the confimration of booking, the ladies name at the reosrt who specialised in weddings and would be my planner - that was it. I had to call each and everytime to chase docs, I was also pregnant so to organise extra travel requirements, they gave me no help or assistance at... (read more)
Written on: 04/11/2010 by fettler 47210 (1 review written)
Having had a thoroughly good experience in using Hayes & Jarvis in 1998 to go to Thailand, I decided to try them again for a trip to India, including a tour, in Jan 2011. I wish I hadn't and the holiday hasn't even started yet. I booked and left a credit card deposit in July 2010. When the time came to pay the balance I sent it on-line, again by credit card. An acknowledgement was sent to me by e-mail. So far so good.
A phone call from H&J later that day told me that, because I live in... (read more)
Written on: 31/07/2010
horrendous !!!!!!!!!!!! told us night before were going that our flight company had gone bust,no customer service nothing never ever ever again (read more)
Written on: 02/05/2010 by sarahBuk (4 reviews written)
We booked through Hayes and Jarvis last year having compared a twin centre holiday to Hong Kong and Mauritius with Virgin and finding H&J were cheaper and had better flight times.
I was very pleased with the service we received when booking as well as the holiday itself. It included private transfers which was a real treat as we normally have the usual minibus or coach for everyone.
I wouldn't hesitate to recommend Hayes and Jarvis based on our holiday last year and have booked another... (read more)
Written on: 14/06/2009 by Wylot (1 review written)
Hayes and Jarvis are a totally unprofessional outfit.
My Daughter and I booked a sightseeing and shopping trip to New York, to begin on the 8th Jan. till 12th Jan. 2009.
We booked via First Choice (who could not have been more helpful). We wanted a 'good quality' hotel in New York, for bed and breakfast basis. This was done on the 7th November, 09. Money was paid in full, confirmation given.
On the 10th Nov., we received a second confirmation of monies paid with the room basis left... (read more)
Written on: 07/10/2008 by steve0174 (1 review written)
I would not recommend Hayes & Jarvis, they promise the world and you get NOTHING.
We paid £7,000 for our dream honeymoon and we would have been better off booking a last minute deal with another operator. (read more)
Written on: 23/02/2008 by foggyboy27 (1 review written)
Two weeks before our holiday to the Maldives they called to say that there was building work on the island and that we would have to move our accommodation and down grade to another suite.
May I add that the holiday was booked 2 months previously and no mention of building work had been mentioned at the time of booking.
Customer service very poor. It took 10 days to resolve and the staff were incredibly incompetent, lack of knowledge, no notes on file of previous conversations, emails. I... (read more)
Written on: 02/05/2006 by BELTANEFIRE5 (12 reviews written)
Hayes Travel is an old and well established company in the North of England. Unfortunately, they are not so well known in the South. They don't have a big flash image, just solid reliable service! (read more)
As rated by real users
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