Lidl Reviews
Latest Reviews
★★☆☆☆
“some staff very rude”
Written on: 09/04/2013
I have always shopped at lidl as i come from the continent, however at Lidl High Wycombe the security guard is very rude always staring and even follows me . It makes me feel very uncomfortable and for that reason i now avoid this shop. also one or two of the staff at the till can be quite disrespectuous. I will now shop in an English supermarket where quality is higher at most levels. really a shame i have to write this , as Lidl does not deserve a bad name. (read more)
★☆☆☆☆
“Penzance lidl staff member very offensive behaviour”
Written on: 01/04/2013
Shopped in Penzance Lidl store at least twice a week since it first opened. Today a member of it's staff made me feel very uncomfortable with his rude and abrupt approach, certainly not in keeping with Lidl's own ' our employees philosophy'. Firstly, he announced very loudly "bring your trolley round here",which I did. When I asked why, he said " we've got to make sure you've not got anything in your trolley before you start loading ( staff usually just look over their tills as you start... (read more)
★☆☆☆☆
“Dalry Road's (Edinburgh) Lidl is the worst”
Written on: 18/03/2013
Today I went to the Lidl in Dalry Road and wanted to refund an item (hand mixer) that was not working properly. So I went up to the casher and told the cashier that I wanted a refund. He said that I could not return the item and had the worst attitude I have ever seen. It was almost like racism. I politely asked him for his name so I could report him but he would not give me it so I tried to take a picture of him to show the manager there since there was no other way. The cashier grabbed my... (read more)
★★★★★
“lidel is the best place to shop”
Written on: 17/02/2013
Lidel has grat offers and low price for offers and food I love shoping here (read more)
★☆☆☆☆
“return policy”
Written on: 15/02/2013
If you buy clothing in Lidls, bring your tape measure. Their size labels seem to be a suggestion rather than reality. Have bought pants, sized 16 that were actually sized 10. Don't lose the receipt. Even though you were sold a missized/labeled item, you're stuck with it. Nightmare store and personnel. Would only shop there again if I was desperate (read more)
★☆☆☆☆
“Worst customer service i have ever received”
Written on: 13/12/2012 by Cazzer8282 (1 review written)
After being overcharged for an item,I returned to the store the next day with my receipt fully expecting a refund of the difference.How wrong I was! The manager said that the offer hadn't started until that day and he had personally put the sign up the previous evening.Not true.the sign was clearly up on the afternoon of my purchase.He basically accused me of lying and couldn't have cared less.As I live in a small town I would imagine that lidl rely heavily on local trade.I am so outraged... (read more)
★★★★★
“Can't go wrong!”
Written on: 31/10/2012 by Salsays
I have been to a number of Lidl's because I live in Cardiff. The one I consider my local (Colchester avenue) is the one I am going to base my review on. Somebody initially recommended them to me and I started shopping with them around 3 or 4 years ago. I absolutely swear by them now. I also think if I lived somewhere remotely (as I used to) I would be more than happy to have a Lidl's there. The way they cycle their various products is just genius, Almost everything you can need I believe is... (read more)
★☆☆☆☆
“Very low quality”
Written on: 30/10/2012 by Rabko76 (2 reviews written)
I was shopping in Lidl few times but I am always surprised how bad is quality of their products. I have also found there bad meat. I think nobody will get me there again. Save your money for better shop. (read more)
★☆☆☆☆
“very rude security staff ”
Written on: 28/10/2012
today we have been to lidl in harpurhey Manchester. the security staff called J*** were very rude to us and accused us without any reason .and this is not the first time that we saw him to follow customers and stare at customers like all of the customers are thefts. we have made a complaint to the deputy manager in the store, and we have got another customer to be our witness. the deputy manager told us they have received many complaints about him regarding the same issue. why can't lidl... (read more)
★★★★☆
“Shrewsbury store”
Written on: 10/09/2012
I always find the staff at our local Shrewsbury store helpful and polite, i like the layout of the store as it doesnt change alot and i know where to find everything,the fresh bakery is good,the fruit and veg are always nice and fresh, the costs are good and although you do have to use your own bags most of the supermarkets are encouraging that now, there are not alot of staff on the till at any one given time,but they are quick and i have never had to wait any longer that in any other... (read more)
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Showing 1 - 10 of 76 Reviews
★☆☆☆☆
“Profit at the expense of customer service”
Written on: 09/09/2012 by AlexKemsley (1 review written)
4 checkouts in a store Long cues Depressing environment Minimum wage staff minimum attitude No credit cards for the cost of less than. 1% (read more)
★☆☆☆☆
“cashier are very rude”
Written on: 08/09/2012 by luka2
cashiers are very rude to the customers.one talks on the phone while serving customer and the other is slinging the products and no saying thank you or nothing.really disappointed (read more)
★★☆☆☆
“Bad staff attitude”
Written on: 14/08/2012
I have been to various Lidl Supermarkets around the country and they all seem to have one thing in common, miserable staff who can hardly raise a smile. My local store are all male staff ( If there are any females then i have never seen them )and one in particular has a very bad attitude, a look on his face that reads "Don't ask me anything because i am not paid enough to answer" Just yesterday i went to my local at 9am sharp and i was shocked to find poorly stocked shelves and staff who... (read more)
★★★☆☆
“Why change produce”
Written on: 31/07/2012
Disappointed mckinleys tea no longer sold by lidel,many weeks we shopped in lidel because we wanted to purchase it. Great that I can use my credit card now. (read more)
★★★★☆
“Nur Eine Geringe Ahnlichkeit”
Written on: 29/06/2012
I shop at Lidl from Hamburg to Ageciras, and recently in Ceuta, the first and I hope not the last in Morocco. Great Value, but completely different products and prices from country to country. Great selection of wine in Germany and Spain, very limited and VERY expensive in Belgium. Fresh baked bread in France, Terrible factory bread in Spain, but Danish (German) bacon and evaporated milk. Seems to me that Lidl caters to local demand. As everywhere in Europe and Morocco, there is little or no... (read more)
★☆☆☆☆
“Live grubs in fresh food!”
Written on: 14/06/2012 by Arthurfromhants
Lidi Bordon Hants sold us some fresh veg and later we found live bugs inside the foods, worst of all they were imported from Eygypt we contacted Lidi after we had recovered from being I'll for three days solid and they offered us 10 pounds! what a joke! Will never shop there again and have told many of my friends the story and they have also stopped so Lidi keep you low down and dirty offer! How rude and unhelpful what's worse is they never called us back and did not bother to reply to letters! (read more)
Guest's Response to Arthurfromhants's Review
Written on: 12/07/2012
well they were possibly organic so what's the trouble I have bugs from my salad home grown all the time and believe this is healthy. In fact I well remember tarantula spiders in bananas showing they were never sprayed with dangerous chemicals as they are today just A THOUGHT
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★☆☆☆☆
“Poor servive all round”
Written on: 11/05/2012
I shopped in Lidl every now and then when it's convenient in the past 10 years and finally today I decided enough is enough - I don't want to ever shop there again! Services in general are bad, staff are rude, racist, smelly and worst of all, they have no interest of helping you. Glasgow marryhill, London Woolwich, luton. Bad experience goes everywhere nationwide. Most of the things I buy are not even that cheap, they don't give you bags, they don't accept credit card, non-existance customer... (read more)
★★★★★
“Best Lidl Store in the UK”
Written on: 06/05/2012
After reading some of the reviews on here about some Lidl stores, I wanted to put some POSITIVE feedback in for the Lidl Store in Alphington Exeter. Staff here are always friendly and helpful,stock is well presented and mostly in stock, and the store is well lit and easy to get around. The offers are excellent, and very good value. Pricing fair and sensible and certainly a BIG HELP in these cash strapped times. Top store, easy parking, top staff, and we find it the friendliest store in... (read more)
★★★★☆
“Walue for your £. and good meat and vegetables”
Written on: 05/04/2012
Started using lidl 3 months ago. Realy cheap buying big brands, even cheaper buying other options. And here were the surprice: lidl seems to get good quality frech meat and vegetables at least as good as the big supermarkets. The rest of the family likes about 80-90 of the no brand. So we by some still at the lokal supermarket (also go there for doing price check) Some of the time: fruit (appels and citrus especialy ) has not the same taste/ripenes as the big supermarkets best and most... (read more)
★★☆☆☆
“Lidl - Mansfield Road - Nottingham”
Written on: 12/03/2012 by AndrewCooper (2 reviews written)
Very disapointing shopping morning. Limited range of not particularly appealing goods and not that cheap. Random layout made it difficult to find items. But above all else an incredibly unfriendly woman on the checkout who insisted my trolley had to be placed in a certain position before she would serve me! She then threw my shopping along the belt and folded her arms, glaring at me while i reached for my wallet. I certainly would never go there again. This place was so bad it made Aldi seem... (read more)
Guest's Response to AndrewCooper's Review
Written on: 12/03/2012
If things were so unappealing, why did you find yourself at the checkout buying anything?
Lidl is cheap because it's a 'no frills' place. They actually stock better quality fruit and veg than the other supermarkets and it is checked meticulously, countless times per day.
The staff work very long hours (at least 50) doing all manner of jobs including unloading deliveries of goods, keeping the shelves stocked, serving customers, dealing with enquiries, making orders and completing paperwork. When they are on tills they have to scan 35 items per minute, because that is what's expected by the bosses....or, no job. If you want a shop with lots of staff, a higher mark-up and a chit-chat, I suggest Waitrose. I am not a Lidl employee, but I have an in depth knowledge of what it is to be one. Plenty of stick and few carrots. If you want to keep Lidl, you have to treat it differently to the experiences you will get at Asda etc.
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Showing 11 - 20 of 76 Reviews
★☆☆☆☆
“LIDL GLASGOW DUKE STREET”
Written on: 09/03/2012 by DNNISTOUN66
AVOID THIS LIDL AT ALL COSTS, STAFF ARE RUDE, DRUNKS HANG ABOUT IN STORE ENTRANCE THE CAR PARK IS UNLIT, THE SHELVES ARE FULL OF OUT OF DATE FOOD, THE QUEUES ARE LONG, THEY CONSTANTLY OVERCHARGE YOU ANFD REFUSE ANY REFUNDS. SHOP ELSEWHERE (read more)
★★★☆☆
“I am not a thief!!”
Written on: 06/03/2012 by UnhappyAber
I found it generally a good shop. However some of the staff are very rude, they won't speak to you or even pass the time of day. Those that do ask you to remove your items from the box you have them in, for no apparent reason. I am not a thief and do not wish to be treated as one, besides if they check in every item they find in the box why must they ask me to do it myself, surely if I was stealing anything they would find it when they emptied the box! I am really not happy with their... (read more)
★★☆☆☆
“It's never quite what you need”
Written on: 12/12/2011 by Liddlyshopper
Didn't want to spend a lot of money so I bought a set of 15 stair mats to replace some that had been there for years. Problem is that the depth of the Lidl mats is deeper than a standard stair tread so they curl up against the riser. A bit of research by Lidl would have told them that. (read more)
★☆☆☆☆
“Lidl's 'Check Out and Throw Out' store procedure”
Written on: 29/11/2011 by eeee3333 (1 review written)
New Malden Lidl Store Review. Prices aren't too bad, but expect a near zero rating for customer service at the check out. This is the store's biggest problem and is standard procedure for all staff. Lidl is legendary for its poor customer service at the till, known as 'Check Out and Throw Out.' Anyone who is buying more than a few items will end up in trouble for many reasons. Firstly, the bags are not free, which you can forgive in some ways, but not so when you look at all the packing... (read more)
Mollymoggs's Response to eeee3333's Review
Written on: 06/03/2012
You're meant to put your items back in your trolley and pack your groceries on the shelf located along the wall.
Bringing your own bag or spending a few pence on one if it's not a planned shop isn't a big deal and helps on waste. All shops should do this. It's 2012 not 1978.
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★★☆☆☆
“Do you want to be treated as a thief without due cause...”
Written on: 28/06/2011 by cah (2 reviews written)
I visited Lidl today to try some of their wine for the first time. Prices are reasonable but be prepared to be treated badly by the staff. Not only are they extremely unfriendly but the cashier actually insisted on checking the unused carrier in the bottom of my trolley to make sure I was not a thief! How nice to be suspected to be a criminal without due cause! (read more)
Helairmike's Response to cah's Review
Written on: 24/11/2011
Just been to the opening of the Wokingham store today and felt intimidated by the number of security staff about. Felt like the good burgers of Wokingham are viewed by Lidl as shoplifters. Not a great start
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★★☆☆☆
“most people who are working there are not friendly. ”
Written on: 11/02/2011
most people who are working there are not friendly.
the price of the items are quite expensive and some items look like they have been used before.
(read more)
★☆☆☆☆
“messy stores, cant find anything and the quality is...”
Written on: 09/01/2011
messy stores, cant find anything and the quality is not the highest, they also support the british heart foundation, despite fatty salty sugary food, i shop at morrisons for a reason... (read more)
★☆☆☆☆
“Bought 3 "stick on" towel rails on 24th November. When...”
Written on: 04/01/2011 by Adelaide Corrigan (2 reviews written)
Bought 3 "stick on" towel rails on 24th November. When opened box, found ends were plastic, not metal. Despite this, followed instructions exactly and the towel rail fell off wall, badly damaging the freshly painted wall decorated 5 weeks earlier. Took towel rail back to Launceston, together with a further two unopened towel rails to request refund. Refused. Did not have receipt at home so, as soon as snow cleared and store re-opened after New Year and Christmas closures, took items back... (read more)
★☆☆☆☆
“The branch is not bad. But their website is awful. ”
Written on: 14/12/2010
The branch is not bad. But their website is awful.
I dont know why they dont improve their site.
(read more)
★☆☆☆☆
“Overall I don't know why I keep shopping at this store...”
Written on: 10/12/2010
Overall I don't know why I keep shopping at this store apart from convenience and the odd none standard 'foreign' item. Mostly I avoid supermarkets like the plague and shop online but have to frequent them occasionaly for the odd item.
Minuses:
I can shop just as cheaply at Sainsbury
Often mis-charged at till. Staff never apologise and seem not to care. Most recently charged for 33 packets of ham when there was one in the trolley - reason was the next item was bananas and the girl had not...
(read more)
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Showing 21 - 30 of 76 Reviews
★★★☆☆
“What is the purpose of the Lidl website other than...”
Written on: 02/12/2010
What is the purpose of the Lidl website other than advertising their products ? There is no way to either contact by either email or telephone on their site. Today I went to my local to try to buy one of the car covers (available from today). Alas there were none left ! I travelled to the nearest alternative store with the same result ! With a \"contact us\" section on their site, this would be of great assistance for any others in the same predicament. (read more)
★★★★☆
“I am a total food snob and have shopped at M&S and...”
Written on: 01/12/2010
I am a total food snob and have shopped at M&S and Waitrose for years. The recent news about unlabelled halal meat saw me e-mailing all the major supermarkets and Waitrose - who I have been particularly loyaly to - were so rude, and also lied about supplying halal meat, that so I no longer saw a reason to shop there. Their attitude was appalling. Enter my local Lidl, which at least is honest enough to label their halal meat.
What a revelation. They have some fantastic products and I now...
(read more)
★★★★★
“at lidl, there are many things you will find from...”
Written on: 30/10/2010
at lidl, there are many things you will find from tesco or whatever, for less, and under different brands, instead of walls or porkinson sausages you find the posh milton gate and the simple glenview farm names, this is repeated all around the store, with also larger names you will know. the prices are very reasonable, it is great value and the queue which is long at first, gets cleared in no time, the staff are very efficient and quick and overall it is fantastic. (read more)
★★★☆☆
“ I used to go to Lidels Sidcup to get extra strong...”
Written on: 05/09/2010
I used to go to Lidels Sidcup to get extra strong rubbish bags and then I did the rest of my shopping there, because it was easier than going elsewhere.
Even though this meant coping with the inconvenience of their checkout arrangement. However now they don't stock the strong black bags, it's back to Tesco and their sensible checkout for me.
(read more)
★★★★☆
“We regularly shop at Lidl store Dereham, Norfolk but...”
Written on: 12/06/2010 by barb1405 (1 review written)
We regularly shop at Lidl store Dereham, Norfolk but have difficulties with the shopping trollies in which we put our purchases. Being elderly and with short arms and arthritic fingers we find a distinct lack of the smaller shopping trollies and also have great diffulty in removing the pound security coin once we have finished our purchases. I wonder if the relevant authority could rectify the situation by providing more of the smaller type trollies. Thank you. Barb 1405 (read more)
★☆☆☆☆
“Lidl may be cheap but the customer service the layout...”
Written on: 12/02/2010
Lidl may be cheap but the customer service the layout of the store is like a kick back to communist russia. I feel sick when I enter these stores and usually avoid them. (read more)
★☆☆☆☆
“LIDL Ashton under Lyne - BEWARE WHEN PARKING YOUR...”
Written on: 12/02/2010
LIDL Ashton under Lyne - BEWARE WHEN PARKING YOUR CAR !!
I made my first ever trip to Lidl today to check out the Valentine's day bargins and what an expensive trip it turned out to be !!
The car park at Lidl is operated by Euro Parks and because the attendant claimed that my car was not aligned correctly in the parking bay I was fined £70 !!!!!! As a result my bargin bubbly has ended up costing me a small fortune. I have submitted an appealto Europarks and am awaiting the...
(read more)
★★★★★
“I am 100% satisfied with the service at my local Lidl...”
Written on: 22/12/2009
I am 100% satisfied with the service at my local Lidl in Hawick. I always shop at Lidl first and get the remaining items they don't stock elsewhere. I think the quality of produce is generally excellent, for example my partner told me he much preferred Lidl's yoghurt to the M&S ones I bought last week. I also love the special offers....quirky they may be but I have found some real bargains over the years!
My kids were over the moon to find a Lidl in Crete that was set out like the Hawick...
(read more)
★★★★★
“I am fortunate in having easy access to several...”
Written on: 07/12/2009 by Ludwigr (1 review written)
I am fortunate in having easy access to several supermarkets, Lidl being an exception, their nearest store is about 10 miles from where I live, but I like many of their lines, the prices are good and when I am passing I will pop in and do a shop, I had attended a meeting and was wearing a really good mohair suit when I decided to pop in to their Colwyn Bay store to buy some salami and look at their special offers, unfortunately I snagged my jacket on some racking.
I expected to be fobbed...
(read more)
★★★★★
“Lidl absolutely rocks! The food is always of a very...”
Written on: 12/09/2009
Lidl absolutely rocks! The food is always of a very good quality and I have had SOOOO much fun with the weed burner we purchased there a few weeks ago - it lights wood fires, barbecues and burns weeds as well - an organic way to keep the patio clear! Well done Lidl! (read more)
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Showing 31 - 40 of 76 Reviews
★★★★☆
“Lidl is clean/cheap/fresh/well stocked/good staff/good...”
Written on: 03/05/2009 by lidl
Lidl is clean/cheap/fresh/well stocked/good staff/good car parks/good trollies (read more)
★★★★☆
“I think that Lidl is really good for it's price. Most...”
Written on: 14/04/2009 by MooMooCow18
I think that Lidl is really good for it's price. Most things are much cheaper than you get in other shops, like 1 can of coke is 25p and you can get a bar fo chocolate for 33p. (read more)
★★★★★
“I walked into a Lidl about four years ago and...”
Written on: 23/02/2009 by rwhizza
I walked into a Lidl about four years ago and instantly fell in love with it. They sell bulk items on cut down prices and their staff is extremely efficient and helpful. (read more)
★★★★★
“I go to the Lidl store near me and I get a few things,...”
Written on: 02/02/2009 by dgg
I go to the Lidl store near me and I get a few things, it is a very good store, the freezers are very well stacked and the fruit and veg is awesome!
shame they do not have baskets, and although they do not have much advertising and glamour, it is still my supermarket, I like Iceland and Tesco to,
(read more)
★★★★☆
“The value for money is outstanding considering they...”
Written on: 04/01/2009
The value for money is outstanding considering they offer brand items. Today I bought many items including mussels in white wine sauce, fresh orange juice (not concentrate), steak pie, black bags and fresh veg/fruit for £13. I don't buy into the need for a 'good' atmosphere when I shop, if anything these unnecessary comforts allow for unchecked spending.
I now wont shop anywhere else, highest quality of items on offer at the cheapest prices.
(read more)
★★★☆☆
“I normally shop at Lidl in Sydenham high street or...”
Written on: 29/11/2008
I normally shop at Lidl in Sydenham high street or Penge new store in London South east. Although the staff manners have improved in view of employing new people, who are very kind and more helpful than previous staff, the layout of the store still lets a lot to be desired. Few items, which I used to buy every week have disappeared from their range of products and no one knows why. Food prices have gone up although other stores are doing their best to reduce them. I also found last week that... (read more)
★☆☆☆☆
“Some staff in my local Lidl were unable to answer my...”
Written on: 01/06/2008 by thegertch
Some staff in my local Lidl were unable to answer my questions and I did not like the atmosphere in the store. Recently the shelves were empty of bread and when asked why, one staff member said it was in the back but did not offer to get me any. I think they are lacking in this area compared to Tesco and Netto and they need to improve on getting more staff onto the tills to keep customers happy. I will not be shopping there again. (read more)
★★★★☆
“Overall Lidl is very good. Reductions of 30% is great...”
Written on: 16/05/2008
Overall Lidl is very good. Reductions of 30% is great for OAP's like me. Great value. Staff in Store at Poole are friendly efficient and helpful. (read more)
★★★★☆
“I like Lidl because you get value for money and nice...”
Written on: 11/05/2008 by Joanie14
I like Lidl because you get value for money and nice service in my local store. Don't knock it til you've tried it! (read more)
★★★★☆
“The quality of products, both food and non food is...”
Written on: 15/01/2008 by avronb (8 reviews written)
The quality of products, both food and non food is very good at Lidl. (read more)
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Showing 41 - 50 of 76 Reviews
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Coolshopper's Comment
Written on: 30/04/2013
yes, i agree