Lidl Reviews

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★★★☆☆
2.6 / 5
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  • Quality of service

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Latest Reviews

★☆☆☆☆

“BEWARE SHOPPING IN LIDLS - CUSTOMER SERIOUS INJURY HOT...”

Written on: 25/08/2014 by Pritchard187 (1 review written)

This is my story of a visit to of the Lidl Paignton Devon Branch 3 weeks ago, as I made my way to the checkout the gentleman on the checkout put up a sign indicating checkout closing. I was just about turn towards the next checkout, when suddenly and without warning tripped over a large pack of water bottles that had been abandoned by the checkout. I had no chance to steady myself and I fell forwards and finally landed with a crash on my front. As I did, my ribs and knees slammed into the… Read Full Review

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★★★★☆

“Good amonst bad items, good prices, terrible customer...”

Written on: 25/07/2014

Many items are good quality at good prices, many items are of poor quality - especially their non-food specials. You have to be discerning. Simple in-store exchanges and returns go simply and easily, but for more serious complaints, their "Customer Services" is anything but. Your best recourse is small claims court or Consumer Direct. If you don't like those options, you might decide to just accept your loss. Lidl won't be much help… Read Full Review

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★☆☆☆☆

“Cheap, good to visit to see how not to give customer...”

Written on: 11/07/2014 by Monaghan169 (1 review written)

I visit Lidl in Pitsea only to buy the odd bottle of wine or some beers. The service is so bad its funny. How do Lidl find staff who have no clue to give even the basic service of thank you or please? Although, in their defence it can be highly amusing to watch how rude and uninterested they can be. I particularly enjoy the "Im off for a fag" when there is a queue of customers waiting. Another favourite is they seem to think I'm interested that they finish in 10 minutes and cant wait to get out… Read Full Review

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★★★☆☆

“ Always caveat emptor - let the buyer beware!”

Written on: 03/07/2014 by gyMadden106 (1 review written)

On display at my local Lidl store today yellow-green mottled cucumbers ugly diseased things like last week when I complained. The manager said that he had phoned head office only to be told that they were perfectly all right if they were straight and firm - it was the type. As a former fruit and veg buyer for a supermarket firm I want to know what variety of cucumbers exhibit such awful characteristics ?… Read Full Review

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★☆☆☆☆

“Arrogant Staff”

Written on: 27/06/2014 by Lucast419 (1 review written)

No baskets at entrance. When cashier informed he said they're too busy. Yoghurt was out of date… Read Full Review

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★★☆☆☆

“Fish and Meat Products ”

Written on: 18/06/2014 by auVega453 (1 review written)

I have purchased Cod Loin and Smoked Haddock and Mince Beef from Lidl Rushden. All three items were unedible despite being within the sell by date by 2 days. I have returned the Fish & the Beef the Haddock got binned the smell was appauling, this was three months ago! No reply from Lidl no refund no Apology nothing!! Personaly untill they sort out at the very least a refund I shall not shop there again. When they advertise the bargains on thier leaflets that pour through the front door, go… Read Full Review

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★★★★☆

“good on the whole”

Written on: 25/05/2014 by NorfolkNman (2 reviews written)

I have worked in food manufacturing plants and i know what standards Lidl and their parent company Kaufland expects. Take the frozen peas for an example, they are the exact same grade as a well known store with the initials of M&S has! Meat is second to none. Non food lines are fairly good, i have bedding sets i brought years ago and they are still going strong. the only things that miff me are when they have a limited time special, and you don't see it again until next year, Denmark… Read Full Review

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★★★★☆

“good on the whole”

Written on: 25/05/2014 by NorfolkNman (2 reviews written)

I have worked in food manufacturing plants and i know what standards Lidl and their parent company Kaufland expects. Take the frozen peas for an example, they are the exact same grade as a well known store with the initials of M&S has! Meat is second to none. Non food lines are fairly good, i have bedding sets i brought years ago and they are still going strong. the only things that miff me are when they have a limited time special, and you don't see it again until next year, Denmark… Read Full Review

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★☆☆☆☆

“Poor quality products and even worse service”

Written on: 16/05/2014

It is not the first time I have bought poor quality product, which is not obvious before you actually try it out. This time I have requested a refund at South Ockendon store where I bough it, but the store manager refused. Then I have contacted the CS where they have offered a depreciated refund, which made a £15 worth and barely used waffle maker to deplete to £5 in just 2 years. There was a condition though that I have to take the product back to the store again. When I have mentioned the… Read Full Review

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Norfolknman's Comment

Written on: 25/05/2014

So you wanted a full refund on an item you brought two years ago? I have had plenty of Silvercrest items in the past, and never had an issue.

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Dali2014's Comment

Written on: 27/05/2014

Is this because you represent this lousy chain?

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★★★★★

“ No wonder Morrison & Tesco are struggling”

Written on: 01/05/2014 by coralp33 (2 reviews written)

I guess you could call me a bit of a supermarket snob, I usually shop in Sainsbury or Waitrose. Last week my friend took me to Lidl .. WOW I was completely shocked.. yes it was basic but spotlessly clean, yes there were no fancy racks of lamb or chicken fillet but what they did have was competitively priced and very well presented. It was the price of the fruit and veg that blew me away and their deluxe Stilton was better than Waitrose and HALF THE PRICE... I am completely sold and will be… Read Full Review

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★☆☆☆☆

“Why all this hype for such a dreadful shop”

Written on: 30/04/2014 by MaddisonBateman (1 review written)

I just cannot understand why anyone would enjoy shopping in these places. You are lucky if there are more than 2 checkout operators. Some of the items are cheaper but some are more expensive than the major supermarkets. On the whole an awful experience.I understsnd they are awful to work for.. Give me Morrisons any day.I have always shopped with a budget so I am quite a savvy shopper. I feel sorry for the staff as they are under pressure and try their best but an awful experience… Read Full Review

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★★☆☆☆

“Not great experience”

Written on: 05/04/2014 by Wallaceii338 (1 review written)

I go to the lidil in limavady northen Ireland and I have to say the staff are very unwelcoming I have never once seen them show there service with a smile . It's very off putting wen I go into there store and the staff are very unhelpful as there is never anyone on the floor to help you .. And the length of time I have had to wait to be served with the goods is terrible they always only put one till operator on I have sometimes had to wait 15 mins to be served .. The place needs some guidance… Read Full Review

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★☆☆☆☆

“DON'T GO THERE”

Written on: 22/03/2014 by carryers (1 review written)

I did a small shop in basingstoke lidl. I payed for 2 carryer bags well thats what i thought, but when i check they had charged me for 80 yes 80. won't be going back to shop. Only to get refund i hope… Read Full Review

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★☆☆☆☆

“Bad customer service ”

Written on: 10/03/2014 by CardiffPaula1967 (1 review written)

I went to lidl in llanishen cardiff a few weeks ago and got treated really badly by a member of staff all I ask for at the time was what time the shop closed as I realised I left my purse home and wanted to check I had time to go and get it without having to put my shopping back, well the reply I got was--- go on check the opening times near the door :( when I ask her why she didn't know her reply again was-- well I do know I just get annoyed with people asking me silly questions when you can… Read Full Review

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★★☆☆☆

“Poor quality fresh produce”

Written on: 07/02/2014 by bonzo26 (10 reviews written)

Other people have told me that Lidl fresh produce does not last as long as that from the more established supermarkets. Recently as a new customer I bought two packs of green beans that when I got them home were already rotting - you know the horrible smelly grey mould that spreads from the tips up the stem - and this was two days before the sell-by date! I live a long way from the store so rather than spend a lot of time and money taking them back I wrote to their Scotland Customer Services… Read Full Review

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Redraw's Response to bonzo26's Review

Written on: 08/03/2014

so between the time you picked up the beans in store and the time you got home the beans had " rotted " how long did it take you to get home a week perhaps, hmm me thinks u lie

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Brendalove1967's Response to bonzo26's Review

Written on: 03/04/2014

I agree I have had the same problem I cannot but fruit or veg as after one day the products have gone all soft and some got mould staring to go on them I dnt buy fresh fruit or veg from them anymore .

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★☆☆☆☆

“Extremely rude staff !!!”

Written on: 06/02/2014

Went in today (LIDL LATCHFORD) for some butter croissants, they had been freshly baked so i asked the lady if any are available to purchase. Her response in an extremely rude tone was " they have only just been made so they will take 15 minutes to cool down" I said id wait as i had driven down for them. She then said " ive got alot of other things to do so don't bother waiting" and then walked off. Ive never encountered such terrible customer services, appalling. I will NEVER visit LIDL again… Read Full Review

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★☆☆☆☆

“Appalling customer service from mangers ”

Written on: 14/01/2014 by dannirivers (2 reviews written)

Treated APPALINGLY by the manager and duty manger in the Caerphilly road store cardiff on the 12/1/14 for pointing out the fact it was more polite to show me where a product was rather then a point across the shop and reply ( over there somewhere ) in a complete can't be assed taking tone by the duty manager! After I told her I been looking for the last 10 minutes. Then when I ask her to show me her reply word for word was ( can't you see I'm busy) Sorry love but all I seen you doing was… Read Full Review

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Redraw's Response to dannirivers's Review

Written on: 08/03/2014

you hope lidl buck up there ideas, i hope you get a life u saddo

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Dannirivers's reply to Redraw's Comment

Written on: 09/03/2014

I come on this site to voice my opinion on lidl, which this site is made for! you call me a saddo and to get a life, yet you are obviously strolling the site to comment on people's reviews for no apparent reason ! Unless you are the manager. Please say again who needs to get a life :)

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★☆☆☆☆

“OUT OF DATE PRODUCTS AND POOR MANAGMENT ”

Written on: 21/11/2013 by Hmcinvestigation (1 review written)

If you are looking for out of date products and a dirty store as well as rude managers and staff this is the place for you !!!! We found out of date meat and cereals spoke to the manager and he said what do you want me to do about it !! MMM Great customer service not What if we had purchased the items and noticed when we got home With the service we received I do not think we would of got our money back if we had taken the goods back We shopped there regularly and noticed a big difference… Read Full Review

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★☆☆☆☆

“rubbish customer service”

Written on: 21/11/2013

The lidl in bordesley green is utterly rubbish, the lady who is wearing scarf has a nasty mouth , store manager is another bully. In short they have an unethical behaviour towards the customer… Read Full Review

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★★☆☆☆

“De luxe steak and stilton pie”

Written on: 22/10/2013 by meatlover (1 review written)

Today had the misfortune to sample this disgraceful product.Meat absolutely inedible. What utter junk… Read Full Review

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