Jane Norman Reviews

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★★★☆☆
2.9 / 5
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

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Latest Reviews

★★★★☆

“very pleased”

Written on: 28/05/2014 by Jermainez1962 (1 review written)

very happy, lovely clothing..so much choice. only problem is the sizes in store and on-line run out very quickly! maybe something worth focusing on. major disappointment to see stunning clothes out of your size. be nice to see improvements but besides that would highly recommend!!!… Read Full Review

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★☆☆☆☆

“Poor online customer service, never got a reply”

Written on: 21/05/2014 by Georgewg169 (1 review written)

First time I wrote to Jane Norman with a request to provide me Returns Department contact details. I've got my well going online business and I am planning to open second hand shop with Jane Norman clothing only. Totally I have contacted them 3 times, no reply yes or no, just complete ignorance. Still waiting... Has written a complaint about this excellent service, I hope one day I will receive a response… Read Full Review

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★☆☆☆☆

“Any Good?”

Written on: 20/04/2014

I was thinking of shopping online for Jane Norman clothes as we don't have these stores in Australia and the clothing looks nice but I am SO GLAD I read these reviews. I think I'll give it a miss!… Read Full Review

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★☆☆☆☆

“I loved the old JN”

Written on: 20/09/2013

Jane Norman was the ONLY shop I bought clothes from they were stylish, classy and a little sexy but ever since they were taken over they've gone down hill. The material seems cheaper and they're basically a bit trampy now. They're just trading on the name now. Gutted I have to find somewhere new to shop… Read Full Review

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★★☆☆☆

“Bring back Old Jane Norman”

Written on: 06/06/2013 by fionamcintosh40 (1 review written)

I also used to shop at Jane Norman regularly and sometimes had to force myself to walk by as I knew I would end up buying something. Obviously not such a problem now as the Scottish branches have closed but I did consider buying from their online shop as have done before. However, that was until my last purchase of jeans. Firstly, I bought them in 2 colours. I assumed that they would both be the same as they were same style and size only different colours. However the black ones were ok… Read Full Review

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★★☆☆☆

“gift receipt return”

Written on: 10/01/2013 by bettyboop123 (1 review written)

I have been a great fan of Jane norman.I would shop weekly and have a few items today in my wardrobe that I havnt even wore yet but loved them at the time so purchased them. My daughter decided to buy me a top for christmas.She bought it in november when she saw it to avoid disappointment.She explained it was for christmas so received a gift receipt.Unfortunately the fit wasnt perfect so I decided to return it.Couldnt find anything else I liked as the quality and designs have changed incredibly… Read Full Review

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★☆☆☆☆

“poor quality, overpriced and customer skills are terrible ”

Written on: 05/01/2013

a few years ago i used to love jane norman, used to buy from them all the time and the majority of my clothes were from jane norman. but these days i rarely even go into the shop. on the very rare occasion that i do decide to pop in and look around the shop is a complete mess with clothing prices labelled wrong and i never find anything i like or of decent quality. just before christmas i was browsing the website and for the first time in along time i came across something i really liked. i… Read Full Review

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Anniebaker's Comment

Written on: 10/04/2013

I had the same experience... they ignore emails from loyal customers - customer service standards are way below competitors! Also, they claim to have discounts to lure you to their website but the discounts are never applied at checkout! Shame, as they used to have lovely clothes - the designs are going downhill too ...

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★☆☆☆☆

“I Agree”

Written on: 13/12/2012 by Blosssom (1 review written)

The choice and quality are in no way close what they used to be, when they started charging for returns it all went down the pan after that. I will have a look in the shop occasionly but its been a long time since I've been tempted to buy. Shame really I used to have loads off them Linda… Read Full Review

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★★☆☆☆

“Poor quality ”

Written on: 31/10/2012

I used to love Jane Norman, I would shop in there every week but not anymore. The quality of their clothes has really gone down hill. I'm fed up with taking things back for having holes in, buttons falling off and just general poor quality. I ordered a black dress last week online, when I received it I was shocked because I found 7 holes, 2 of them were big enough to fit 2 fingers through, how they didnt notice it when sending it out to me I do not know. I also think its disgusting how they… Read Full Review

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★★☆☆☆

“Poor tailoring”

Written on: 08/10/2012 by ElliexXx (1 review written)

I used to LOVE jane norman, it was my favoroite shop of all time. However, since it has become Jane Norman london, the tailoring seems to have really messed up. I bought a gorgeous white coat that they are selling at the moment in a size 14, and clearly no research has been done into what sort of shape and size a size 14 person is. Not only am i a little chubby, hence the 14, I also have a large frame. This coat has its measurements all wrong, and I know people are different shapes, but I dont… Read Full Review

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Inesvn's Response to ElliexXx's Review

Written on: 17/10/2012

I totally agree with you! normaly i fit a S/M but with jane norman i ABSOLUTLY can't. Jane norman has beautifull clothes but the making it for skinny un-real model girls..

one thing that annoying me is that they always use the perfect flawless models to promote there clothes, come on! use normal girls who look like a real person

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★★☆☆☆

“incorrect orders sent at customers expense”

Written on: 13/08/2012

I made an order online with Jane Norman and they sent the wrong item. I tried to call them but there isn't a contact telephone number and you can only contact via email. I emailed twice in a day to 2 different email addresses, one on the paperwork in the parcel and one that I found online, NO RESPONSE whatsoever, not even a standard confirmation email! I have searched online to find out what to do if they send the wrong item and they tell you to either return it to the store for a refund or… Read Full Review

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★☆☆☆☆

“false advertising”

Written on: 01/04/2012 by sclennell (1 review written)

omg!! i went to the harlow branch yesterday. i found an evening clutch bag marked as £5.50 and when she put it through the till it came up as £14. I pointed out the tag to the girl at he till and she said that it was the wrong price. I explained that I picked up the bag/clutch thinking it was £5.50 and decided to buy it at that price. She called the assistant manager who had no customer skills and was extremely rude and basically told me to either like it or lump it. I was so annoyed and… Read Full Review

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Guest's Response to sclennell's Review

Written on: 19/04/2012

Wow, how shocking that you can say you hope EVERY person from EVERY jane norman store and their head office loses their job over the one bad experience you had! I sincerely hope you never know how it feels to face redundancy, its a difficult enough time as it is without reading that people who have never even met you wish for you to loose your job. Oh, and Jane Norman were already saved from administration by EWM a full year ago

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★☆☆☆☆

“False Advertising”

Written on: 24/03/2012

I was shopping in York and went into Jane Norman's. I tried on a top that was in the sale for £14, the original price was £28. I decided to buy the top and took it to the till. When the shop assistant rang the top in the till the price came up at £19.80. I commented that they are advertised at £14 on the rail. The shop assistant was very rude and marched to the front of the shop were the tops were displayed and brought all of them to the till and the were all clearly marked up at £14. The… Read Full Review

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★☆☆☆☆

“Falsely advertise prices and refuse to honor! ”

Written on: 04/03/2012 by Andsomeskittles (1 review written)

Found a lovely dress today on a rail stating £10.00 off, it was not the only one misplaced, the shop was tidy and organized. I tried the dress on and it looked great so I chose to purchase it. When I got to the till the full price came up and so I asked about the advertised discount. I was told that one of the shop assistants must have priced it incorrectly and basically it was tough. I complained to the weekend supervisor who was frankly rude, sarcastic and rolled her eyes at me. I won't step… Read Full Review

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Sclennell's Response to Andsomeskittles's Review

Written on: 01/04/2012

omg!! the same happened to me in the harlow branch yesterday. It was an evening bag marked as £5.50 and when she put it through the till it came up as £14. I pointed out the tag to the girl at he till and she said that it was the wrong price. I explained that I picked up the bag/clutch thinking it was £5.50 and decided to buy it at that price. She called the assistant manager who had no customer skills and was extremely rude and basically told me to either like it or lump it. I was so annoyed and dissapointed. I will never walk into jane norman again and they deserve to go into administration! I hope they never find a buyer and go down!

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★☆☆☆☆

“I will never buy from Jane Norman again!”

Written on: 03/02/2012 by jonesk5 (1 review written)

I brought a dress in November on next day delivery, by the time the delivery came 1 week later it was too late, the delivery was never actually made to me as I was not in, I received a card from the post man to collect it from the local office. Now I did not get a chance to collect the item (as I was on holiday)(which did not matter as it had arrived to late) so I though I would leave it to be returned to sender after 3 weeks. I contacted Jane Norman when it has been 4 weeks and they said they… Read Full Review

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★★★★☆

“Very good indeed. Website could be better though.”

Written on: 24/01/2012 by JasonAndSuzy (10 reviews written)

My girlfriend really wanted this black bodycon dress from the Jane Norman website as it was on a very special sale price (£10), I went ahead and placed the order but for some reason the website was extremely slow and kept crashing. I tried using my desktop and my tablet computer but was still having the same issues. Eventually I managed to place my order and got the confirmation email, The website isn't too badly laid out but it is somewhat laggy. The order was placed late at night so it's not… Read Full Review

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Sarah0875's Response to JasonAndSuzy's Review

Written on: 02/02/2012

Reviewing is supposed to be subjective.It is based on my own view and experience hence your comments are meaningless.We are all individuals and we all have certain expectations and perceptions.

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★☆☆☆☆

“TERRIBLE TERRIBLE TERRIBLE”

Written on: 25/12/2011

Since the change of ownership of Jane Norman, the quality of its materials and the workmanships are absolutely not worth the sale value of the items. Very very poor indeed. If you go in the shop, check out the stitches and you will see what I mean. I mean the materials are obviously very thin and cheap in comparision to the previous quality. I used to shop at Jane Norman's regularly but now I won't even touch any of its products. RIDICULOUS OWNERS OBVIOUSLY!!!!!! YOU NEED TO REMEMBER THAT… Read Full Review

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Jasonandsuzy's Comment

Written on: 28/01/2012

Your review is very subjective, I have bought 2 dresses from Jane Norman, one for my sister and one for my girlfriend. We have had no problems with the stitching or material quality.

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★☆☆☆☆

“modern day dick turpins”

Written on: 06/12/2011 by angiemc (2 reviews written)

Do not shop at this retailer i bought myself two tops,i contacted them over a week later to see where my items were,apparantly my items have been dumped outside my front door by postman.I have had to fill out a p91 form,great now i can have a refund? no i now have to wait two months for the outcome,great now i can get my money back? no several hundred angry emails later and lots of threatening,i still just have to wait another two weeks.So two weeks go by please can i have my own money back… Read Full Review

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★☆☆☆☆

“absolutely shocking customer "care"”

Written on: 28/11/2011

I too have had an awful experience with Jane Norman. I wish I would have looked up reviews before I placed an order online with them, I certainly would have thought twice! But since they are such a well known company, I wrongly assumed they would have be very professional with good customer care. After placing an order at the beginning of September, I am still without my goods and still more than £90 out of pocket. I have complained several times, only to be ignored or fobbed off with some… Read Full Review

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★☆☆☆☆

“worst shopping experience yet!!”

Written on: 30/10/2011

i bought the dress on line, for my birthday which was 3 wks away, i wore the dress but on closer inspection after washing and ironing it i noticed that the stripes only lined up on one side at the bottom and that all the stitching was patchy with missing bits loose cotton and wonky lines, i returned the item. i have now had the item returned to myself with a letter explaining that i can not return it???? but when i took the dress out of the packet the sly ******* have cut off all the loose… Read Full Review

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