Written on: 08/04/2013 by simoneon (1 review written)
We have just come back from a weekend away at pontins . We had to leave a day early as , we were broken into and had 2 ipads stolen . There was no sign of force entry so it could only be a staff member . Curtains door and windows were shut and we was only gone for 30 minuites to go carts . Manager was no help and would not except he has theives working for the company . Never will we go again not only is it still run down , they have theives working there with access to your room !!!!!!!!!!! (read more)
Written on: 31/03/2013 by JimmyMacL
Had my daughters Galaxy Tab 2 stolen and it was inside a drawer, curtains were closed and we left the light on, there was no sign of forced entry and I triple check all the doors and windows were shut when we go out, I also do this at home, the manager, [name removed], was no help what so ever saying there looking into it, even got a crime ref from the police, bet there policy is they'll forget about it when we leave, now afraid to leave the chalet, has someone got a spare key? the staff... (read more)
Written on: 22/09/2012
we arrived for late break .were told cant get in chalet till 4 ,walked about nothing open apart from the arcade !!!! then we were all told to line up in one of the halls like cattle to collect keys etc .on first view of the chalet we were pleased .it looked nice ,lovely flooring and decoration but on inspecion soon found out this was just a cover up , the chest of drawers was broken and dirty in side , the bedroom window cill was so dirty i wiped it with tissue and... (read more)
Written on: 19/09/2012 by Kayscott1
We went on Holiday to Pontins and had such a bad experience so we sent them a complaint letter. I waiting over 30 days to receive a letter back from them giving us 10% off our next visit to you. This is not acceptable and we will defiantly not be returning to this holiday park, we wanted a full refund and if you were to read the letter below I feel that our bad experience would defiantly warrant a full refund. I feel that my complaint has not been looked into or taken seriously - Our Letter... (read more)
Written on: 08/08/2012 by S-hard
Do not do it. Immediately as we drive in it felt like a Prison camp. Countless kids unaware of cars in road. Chalets looked like prison camps. Booked in. No queue wonder why!! Took ages to find chalet but when we did, we were horrified. Dirty smelly cramped two beds given for four of us. Electric tokens given £10 worth?? Why, are we not worthy of having electric. We lasted 5 mins we walked out gave keys back to staff. She was a little surprised and asked if we wished to speak to a manager.... (read more)
Written on: 03/08/2012 by bevmum
on arrival was dissapointed, it was not welcoming, just looked tired and drab. the reception eas the same not inviting at all. we were told,' we are here your accomodtion is here ',a circle drawn on a map. ther was no greeting ect. we were supposed to be in top range accomadition, we couldnt bloody find it, the signs and numbers didnt go to 786, we drove round 3 times, in the end had to ask again at the gate. on finding it, there was no numbers on our block as was on all the others. the... (read more)
Written on: 08/04/2012
Pontins at camber sands was meant to be our first family holiday since our son was born five years ago and what a disappointment it was!! where to start is the question, on arrival the main entrance was closed so we had to drive around trying to find the other entrance . once we eventually found it we then had to drive all around the site to bring us back to reception to check in then when tryin to park outside the room it was terrible having to trek half way across the site with suitcases... (read more)
Written on: 21/09/2011 by strawberry_baby
I used to come to pontins, camber sands, as a child and loved it, it was a fantastic holiday every year. I now have 2 young children (aged 2 and 4) so thought I would take them to my favourite childhood holiday!!! Needless to say I was horrified, I got here Monday (in room 390) and unfortunately don't leave til Friday although if it wasn't for my little ones who seem to be half enjoying themselves I would have left this morning :( I drew the curtains in my childrens bedroom to find the... (read more)
Written on: 28/03/2011 by Danny wallet (1 review written)
Hi my friends and I went to the 48 hour party on the 25th March for 2 nights
All I can say is the accommodation is terrible the music was quite cheesy but what a good weekend we had and would certainly recommend it to groups of friends
Written on: 14/03/2011
We have been going to Pontins Camber Sands for about 9 years now. We have allways found all of the staff to be polite friendly and very helpfull. We have used Classic accomodation, because i like a shower rather than a bath. The rooms we have had, and we have been in most by now. Have allways been clean, not smelly or dirty, and although basic have been OK. As we dont spend a lot of time in the chalet, as we are out enjoying oursleves. My family love Camber, and we look forward to going each... (read more)
Written on: 16/11/2010
We have been to Camber sands for the last three years and booked to go again next year. Yes the place could do with a lick of paint and yes all the rooms could be decorated but touch wood we have always had a good room with no smells no stains and everything working.
The entertainment is good and the childen enjoy it very much. OK to buy food is a little pricey but if you are self catering take your own food with you that way you havent got to pay for much.
But as long as camber is open we... (read more)
Written on: 15/11/2010
I was given a holiday at camber sands pontins, for respite in oct 2010 as i am a carer for my son. I was looking forward to this break,for me,my mum and my son. When we arrived it was very drab and unwelcoming.Staff friendly and helpful at first. Our chalet was freezing,damp and smelt. The heater packed up the 2nd evening there,we complained and asked for someone to check it, of which no-one turned up,so my mum phoned her husband, of which the NEXT day some-one came and looked at it, and... (read more)
Written on: 11/11/2010
its so sad to read all the negative comments about camber. i worked there for seventeen yesrs starting back in 1980.i remember the early years when guests stayed for a week ,with change over days on a saturday.back then the seasons were shorter,and we had 3,000 guests a week .it really was a fantastic place great fun great atmosphere,the staff had as much fun as the guests.it really was a holiday centre,buzzing all the time .oh happy days.before i left i could see the changes sadly.at the... (read more)
Written on: 10/09/2010
We left early after trying to make the best of a bad situation.
The whole site is in a state of disrepair, the accommodation is grubby and moldy, NONE of the food on site is acceptable, the function rooms are are filthy and have a strong stench of body odor.
The staff are simply going through the motions and are unenthusiastic to say the least.
Please do not put your yourself or your family through this.
If you are looking for something with a concentration camp vibe and wish to put your... (read more)
Written on: 07/09/2010
The chalets were ok, a bit rundown but we were on the budget holiday, but chalets alot better than people said about them. We had five chalets bottom floor next door to each other, and we were all pleasantly satisfied. The entertainment was good, better if you got involved with the action, although the drinks are quite expensive ( i recommend you smuggle your own drinks into the club but dont let the comedy entertainment compare notice you doing it, coz the whole club we know about it lol... (read more)
Written on: 01/09/2010
Good - the general facilities. Bars, club rooms, playgounds, pool and entertainment were all of a reasonable standard.
Bad - the accomodation. Mouldy, smelly, rundown. It took 24 hours for our chalet to be visited after we reported a cheesy smell from what turned out to be a putrid filter on the back of the fridge. A good thing we were in when they called too, as the two girls they sent were merely going to spray Fabreze everywhere.
We only paid £170 for four nights, but felt marginally... (read more)
Written on: 20/08/2010
Just got back from a four night stay and must admit that we were pleasantly suprised.You need to book the club accomodation,this is avaliable at half price if you search late enough.The apartment was clean,and the facilities adequate.The park could do with a lick of paint,and some of it does look like something out of the eighties,but no worse than Haven or Butlins.There is a small shop in the arcade,and a bigger small supermarket at the exit point.This is well stocked and fairly priced.We... (read more)
Written on: 06/07/2010 by benpetben (8 reviews written)
This is the truth
We booked a budget chalet for £10 from the sun, dirty bath (not shower), blood on walls, loads and loads of dust on carpets, reception was unhelpful, upgraded to classic £100!, clean, shower, very good, swimming pool clean, entertianment was funny, childrens stuff was annoyign and went on to long!. the reason for rating this so low was the fact we had to pay £100, lot of families had to or children upest! but overall at the end it was very good, please belive me I WENT... (read more)
Written on: 04/06/2010
I had read all these reports before going and to be honest I was worried! We arrived and thought ok its dated but we will make the most of what we find. We arrived at the 'Club' apartment/chalet and found it clean and nice smelling, it had everything we need and we found most of the families around us had similar aged children, I'm not sure if that was planned but it was great for our (nearly) 5 year old. We also have a 5 month old baby and we were not concerned in the slightest for his... (read more)
Written on: 09/04/2010
we have just come back from a 5 day break from this site and it was absolutely disgusting if it wasnt for having the 2 kids and them enjoying themselves we would have turned round immediately and gone home. when we arrived both me and my partner just looked at each other we couldnt believe it. the place was run down shabby in poor maintenance, in desperate need of some money spending on it and a fresh coat of paint. then when getting there you have the rigmarole of checking in which is... (read more)
Written on: 22/02/2010
Based on all the reviews I read before the trip, we nearly didn't turn up for our Sun booked weekend.
However, although the place is clearly dated,a bit run down and in need of some refurbishment, we certainly didn't find it the hell hole that many others seem to have.
Our main concern for us and our nearly 5 year old son was the hygiene of the chalet, but even though ours was a budget one, it was clean enough inside, and we felt comfortable using the cooker and fridge etc.
The... (read more)
Written on: 17/02/2010
i went to this holiday park just over a year ago, and have never had any thoughts to go back. Both myself and my aunite have been to this holiday camp and were disgusted by the condition of the rooms. At one point my auntie couldnt even eat in her rooom as it was so disgusting. The outside look s exactly like a concentration camp! Shops were over priced, not many attractions in park, Lazy staff, And also my best friend who was staying with us left her phone under a pillow whilst we went to... (read more)
Written on: 17/02/2010
I am rarely moved to complain about a place, and trust me, I am used to budget accommodation, but this was well beyond fit for living in.
Filthy, damp, run down, poorly maintained, the outside looks like a cross between a concentration camp and Borstal, set in blocks where you can hear everyone's late night drunken bust ups. The inside was grotty and mould ridden. We stayed for one night and my 22 month old daughter has come back with a D & V bug. What a lovely relaxing time, thanks... (read more)
Written on: 29/10/2009
what a dump, rude shop staff,over priced, prison cells dirty, shower dirty with mould, we left early bored and in pain from the sofa bed. (read more)
Written on: 18/09/2009
the Camber camp is very run down,our chalet had mould on mattress,dirt everywhere.out tv was not working properly,i reported it and no one even bothered to come and look at it.would never go there again,even though i like holiday camps,and is no snob,but beleve me its rubbish (read more)
Written on: 30/08/2009
Accommodation disgusting and dirty, very out dated and tatty.
Just come back early as felt more like a prison camp than a holiday!
People running shop on site very rude.
Pontins, Camber may be cheap but really not worth a penny. (read more)
Written on: 03/08/2009 by cat74
I am used to going on touring caravan holidays and used to 70's toilet blocks so am no snob. After a 9 hour journey from Glasgow to Camber Sands I also was dreading my arrival at Pontins as it was just too cheap. My husband assured me it was just due to the credit crunch.
As soon as we drove through the gates I could see all the attractions such as crazy golf, go carts etc and my heart sank as everything looked so run down. Whilst checking in i started to hear all the complaints going... (read more)
Written on: 27/07/2009
I felt i had to write this review in response to the pompus scarepongering reviews which i read prior to going to Pontins Camber Sands. To be honest after reading the reviews, i was not looking forward to the holiday. This i found to be unfair and unrealistic of the camp's facilities once i had arrived (July 19th 09). If you pay for 'budget accomodation,' expect just that. But to be honest, who pays to spend their holiday in their accomodation anyway? Yeh its basic, but its got a bed and its... (read more)
Written on: 15/04/2009 by djdickjones (1 review written)
We went to pontins on a Sun holiday for a mon to fri break...we left on wednesday as we were not prepared to put up with the grime for any longer, so glad to get home. When booking in dont expect to get a buggy or wheelchair upstairs into the booking room and entertainment centre because you are not allowed to use the lift????? This was the start of something bad lol, the room smelled of dogs and Urine. There was mould behind the headboards of all the beds which made me ashamed as a parent... (read more)
Written on: 24/02/2009 by jbwd (1 review written)
It's Pontins - that means cheap and cheerful with activities for the kids and entertainment in the evening. We've been going to Pontins at Camber for the past 3 years and enjoying ourselves. My kids (13 and 11) always have a great time enjoying the PGL activities, the entertainment and the fantastic beach. There are good historic sites to visit nearby including Rye and Battle (as in 1066) which my kids loved. The chalets are a little run down and sometimes need to be cleaned upon arrival... (read more)
Written on: 18/02/2009 by trott (1 review written)
It was a cheap sun holiday but it was great fun and yes we would all go back there. life is for living not moaning. We hope to go back there February next year 2010. sometimes its nice to just get away from it all and that's what we done. My son is only 10 and he loved it and that is all what matters. thanks pontins keep up the good work. Fantastic entertainment in the evening. (read more)
Written on: 14/01/2009 by fluffywuffy (1 review written)
I was in tears when we got into our chalet. There were kids running about outside our chalet with no pants on, staring in at us! We didn't even unpack and left to stay in a travelodge near Eastbourne to keep the kids happy. I can't understand why people would pay to put themselves in such a place! I'd rather not have a holiday! The beach was stunning and the only reason why I've added a point. (read more)
Written on: 10/01/2009
At Pontins, Camber staff were not helpfull. Left our trip early due to the very unclean chalets. Unlooked after chalets screws sticking out of the walls. Moldy beds for kids to sleep in. Only two Cold showers at the pool. lots of sand in the in door pool. However had lots of kids entertainment. Nice beach across the road. (read more)
Written on: 06/09/2008
Blue coats work hard. Very little to do for teenagers. If raining - nothing! No PGL activites on Fridays. Rooms need much improvement and to be cleaner. Whole place needs face lift! Would not go back! First time at Pontins and last. Been to Butlins lots of times and loved it. (Went last year twice) (read more)
Written on: 11/08/2008
The Beach was gorgeous very sandy the sea was clear, and clean. The park was run down, the entertainment was repeated, the food was small portions and there were no healthy eating options for children. The reception staff were rude and unhelpful, basically the park itself was rundown. The apartments were disgusting, mould on the curtains, when we arrived the cleaners hadn't touched the bathroom we had a towel rail on the bathroom floor that had come off the wall, the linen that was supplied... (read more)
Written on: 28/07/2008
I think Pontins entertainment is a lot better than Haven and I've only ever been to Haven. The staff were friendly and helpful, the blue coats are very good with the kids so overall the entertainment is fab.
Well what can I say, it looked to us like a right mess when we arrived, but we managed to stay for free.
I would be happy to go back. (read more)
Written on: 15/07/2008 by reames (1 review written)
Oh my god - do not go here whatever you do!! Spend your well earned cash on a nice B & B instead!! We arrived here on the Friday night at about 8pm, we had left by about 9.30pm!!
We were sent from pillar to post trying to check in as the reception was shut. When we finally got a key, no one knew where our chalet was so we had to hunt for it! The chalet was the most disgusting thing ever! No shower, the bath had a ring of scum around it. The carpets were disgustingly dirty and smelly. ... (read more)
Written on: 08/06/2008
I described it I believe as " Awful, minging, and "a joke" during the course of my 2 day stay (should have been 3, but just had to come home). I really am no snob - I have been on caravan breaks, holidays abroad, camping - all types - but this was the absolute pits. (read more)
Written on: 10/05/2008 by elaineharris
The chalets' are filthy. There is no entertainment for adults during May, and the place looks run down and tired from the outside. Not worth a second thought let alone a visit !!!!!!!!!!!
I'm just sorry that I didn't take photo's.
The staff are very rude. (read more)
Written on: 02/03/2008 by lisascotland
Well, we had driven all the way from Glasgow in a minibus with two families and it was the first week of the English school summer holidays 2007 and if you remember it was during the floods. So by the time we arrived everyone was hoping for a wee ray of sunshine to take away the pressure of the journey and from the moment we drove into the park we weren't let down. We would definitely go back to Pontins Camber Sands, the only thing that would perhaps prevent us is the 12 hour drive to get... (read more)
Written on: 30/07/2006 by cathy conchie (1 review written)
We have had holidays at Pontins Camber holiday park for years. The entertainments manager is wonderful. My sons actually request to go there. We have never had a problem getting things done, or with the staff. Either we are lucky or we allow a little give and take, and treat them as we would expect to be treated. (read more)
Written on: 16/07/2006 by dee 1 2 many
I had mistakenly booked our holiday to Pontins Camber for 2 weeks, which was a big mistake. I spent over £700 and had expected better, but even when I brought the problems up with 'customer services', they were less than interested and told me I could always go elsewhere!? I booked this holiday for my 2 sons, who love the quads etc. I checked with the resort and local agents prior to booking that they would be available, and I was told they were up and running by the site reception, as that... (read more)
Written on: 23/05/2006 by PixieOfDoom (104 reviews written)
Before I get into my review proper, I am going to qualify what I have to say by pointing out that I was not at Pontins Camber Sands for a holiday, I was there out of season for a music festival, so many of the facilities were not open and I did not have the experience that a family would have there.
Having said that, I pity anyone who actually chooses to go to one of these places on holiday. It was like being in an institution, and I can't imagine there is much to do, as it is a tiny... (read more)
Written on: 23/08/2005 by Mkain (1 review written)
We found Pontins Camber is a horrible place to visit. In fact we didn't stay there we came straight home. (read more)
Written on: 16/05/2005 by tag68 (1 review written)
Filthy Filthy Filthy everywhere, shower mouldy, windows mouldy, patio doors unable to see out of..... honest, carpet rotten, table broken, chairs filthy, door frame broken, window frame broken, restaurant too dark to see your food, which was a good thing,,,,, stairs and balconies were disgustingly dirty and needed a clean overall the whole centre could do with a good disinfectant and a coat of paint to scrub it up a bit to get rid of the smell of mould and mildew EVERYWHERE (read more)
Written on: 27/04/2005 by chapmanleeadam (1 review written)
Having spent a lousy weekend at Pontins Camber I would like to advise of some of the problems my family encountered, we found rooms full of rubbish where they hadnt been cleaned, damage to door frames, kitchen and bedroom units including large nails and splinters, a faulty water heater that flooded the kitchen, mould and mildew that had been there for weeks in the shower cubicles. (read more)
Written on: 18/04/2005 by a lewis (1 review written)
I think the past reviews of Pontins Camber were very unfair as we had a great time. No doors on wardrobes - they are designed that way not missing - there were three wardrobes - all with drawers to conceal belongings. The accommodation cost less for five of us for the weekend than it did to put the dog in kennels!! We set a budget per day and actually came home with money so I disagree prices are high. The kids had a great time which is the most important thing for us. I was prepared for... (read more)
Written on: 01/11/2004 by DINKY (1 review written)
We waited 1 and 1/2 hours for the key to our apartment.
The duvet was blood stained and, we had a leaking loo, unvaccumed floor, dusty, kick marks in front door, egg remains still in frying pan.
DO NOT GO TO THIS PLACE !!! (read more)
Written on: 02/08/2004 by palmer
We walked in to our accommodation to find the bedroom cupboard in the living room, it had no doors on it and you had to store belongings in this in full view of theive's, the drawer's was broken too. Pontin's said another customer must of stolen the doors and they cant replace them, The floor was sticky and very stained, we complained about the bed settee in living room being very dirty uncomfortable and stained, was given a sheet to put over it for the week, The bath had more rust in it... (read more)
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