Never again wouldn't recommend Pontins at Hemsby its not very nice! We only managed 3 days and left. It was awful

Staff try to do a good job. The chalet was filthy, mould on tiles in bathroom and shower curtain. Not hoovered, kitchen sink brown, beds springs coming, I would not recommend the fun room it smells, pontins agree that the carpet needs replacing.

The shop was well stocked for everyday need. the drinks in the bar were not overpriced like many campsites. The evening entertainment was rubbish !! The bar area smelt. The chalet had to be cleaned by me as the worktops, bathroom and crockery were filthy. The floors looked as if they hadn't seen a mop for months. I was very disappointed with the state of the chalet as on first approach the site looked very good.

The worst ever holiday I've had in my life. Will not recommend anybody to go to this place at all. Felt misled by the leaflets, brochure and website. The place is so disgusting, bedrooms are filthy, staff not friendly. I requested some cleaning services at 12.00 midday, just to hoover the floor and duty manager assured me that the cleaner will be around shortly. However the cleaner was sent at 2000 hours when my two kids were sleeping. My three year old got hit with a stone on the playfield and no security guard to take any action. Guests are not encouraged to use the changing room for a shower before jumping in the swimming pool. Not enough activities for the children and to conclude the place needs a good refurbishment.

Entertainment wasn't that good but blue coats where really nice.

Pontins needs to come into the 21st Century and spruce the place up a bit. Spend some money and get the parks back on track. Hemsby is the worst Pontins I've been to and won't be going back.

Pontins Hemsby: Bands should be playing to full audiences but coming on at 11.30pm most people had gone to bed, brochure states that activities are for adults and children but on arrival got told only 16 years and under, a big disappointment for us young at heart, needed cleaners to come and clean what they should of done in the first place, then they only hoovered and left the same cobwebs and dirty cups where they were.

I think the state of the chalet at Pontins Hemsby ruined it for me. The oven door fell off in my hand. The bed was so uncomfortable we ended up sleeping in the kid's room. I wrote to complain but never heard back from them. I hate to think what the budget accommodation is like!!