Written on: 18/04/2013 by bobo26 (1 review written)
I absolutely love Pontins at Prestatyn..as a single parent this is a great place to take the kids, very affordable when u catch a deal which come along thick and fast online. Weve been four times in the last 2 years,we have a trip booked for the end of this month and for August.Staff are extremely friendly and helpful, facilities are clean and you just feel comfortable there. I took my son(6)and daughter(2) to Eurodisney last year and my son said he would have preferred Pontins!!... (read more)
Written on: 15/04/2013 by Ellease
The worst place we have ever seen , on arrival we used the reception facilities they were filthy , no toilet paper, you had to wipe your feet when you came out. The chalet was dirty , we were left with a card saying the names of the cleaners, they obviously have poor eyesight , due to pubic hair in the bathroom , a smear on the bath, which looked like well use your imagination, the chalet was for 4 , there was cutlery for three. It was true what a previous review said wipe your feet when you... (read more)
Written on: 15/04/2013 by Deedee1982
We have just come home from a 3 night break at pontins Prestatyn. The accommodation is basic but clean, and what more do you need when there is lots to do on and off site!! The Bluecoats do an amazing job of entertaining the children through the day and the night time is fantastic!! All of the blue coats work so hard and cater for all ages!! The restaurant food all you can eat buffets for breakfast lunch and tea are good value for money and lots of choice! And good quality meals.... (read more)
Written on: 03/11/2012
We stayed here this year and 1 month later we telephoned and spoke to a male member of staff asking if they had our daughters Ipod touch handed in and he said yes we have had it in lost property for a while then he said he cant find it when he looked so after lots calls his manager marie nelson then spoke to us and tried saying a lie that it got handed in and claimed a few days ago which was not ours yet the male member was convinced it was ours as it was in lost property since we left.we... (read more)
Written on: 24/10/2012
it was booked as a sun holiday at £38.00.we stayed for 3 nights and by the 4th day had decided we could no longer put ourselves through the agony anymore. the bath was cracked there was only 1 plug socket in the apartment for all the kitchen appliances. there was no plugs in the sink or bath, thats if you can call it a bath as i don't think you could fit a 2 year old in it. it smelt of damp and was filthy. as for the beds no sheets were supplied for over the mattress and as for size, if... (read more)
Written on: 11/09/2012 by Jinxyjuja (2 reviews written)
We lasted a total of 45 ins including the 15+ minutes it took to check in on this - and I will use this term loosely - "holiday camp" - bloody rough "housing estate" is more like it !! I will summise our short experience : "badly organised" - queues, queues & more queues - staff slow and looked bored to be brutely honest although after seeing all the complaints they had to deal with I think I would look fed up too!! "very very dated" - when I booked this I laughed with my husband it was... (read more)
Written on: 30/08/2012 by mel-chris
My holiday is booked for the end of sept 12 WE WILL DEFINATELY NOT BE ATTENDING!!!!! i have read the reviews up to 14 i dont need to read anymore, i am not willing to put my family through torture of a hell hole. thank you to everyone who as wrote a review. hope more people read before they attend to think i nearly put my babies through this the thought makes my stomach churn. (read more)
Written on: 28/08/2012 by chrissi7869 (1 review written)
i paid £788.00 for 2 club challets... what a disgrace.. put upstairs with an 82 year old man and a 22 month old baby.. manager said cause they had none left downstairs.when i said i was going to give a bad reveiw he said yes go on then.the place stunk to high heaven,iv been to pontins at this park 14 times in the past but never again... FRED PONTIN will be turning in his grave,you have been warned it is a hell hole and the managment are a joke.NEVER AGAIN.... (read more)
Written on: 16/08/2012
just got back pontins prestayn.myself and child age 13 wasnt looking forward to this after reading some reviews yes chalets are basic food okey camp in need of modernising ,but overall great value for money .we didnt stop camp in day weather was fantastic neraby beach lovely just went back for mealtimes really enjoyed prestayn pontins does need be more clean but maybe if people stoppin there stopped throwing rubbish and treating chalets with more respect there wouncnt be a promblem. (read more)
Written on: 20/08/2012
You cant be serious? Do you work for Pontins? have you been made to write this to keep your job? there is no way you would consider that place for a holiday, the security there is needed to keep you in the place! the first car we saw in the morning was the Police... the place is a Hell Hole "you would not keep pigs there"? the advert at the gates is that there is a pound shop on site, "WOW" Brilliant that would make anyones holiday!!! and start again, back to the drawing board PONTINS..
Written on: 14/08/2012 by mrangryman
13 day holiday to this hell hole cut short.why? over 70 free activities advertised not anymore they changed this without telling anyone now 90% of activities carry a charge.lunars smells worse than a male toilet block.dirty chalets. cleaners throwing dirty water over the grass outside where kids playing.entertainment what can i say cr@p springs to mind.what i liked most about the holiday, the drive home.what i hated most, paying to stay in a hell hole.advice book at your peril as this place... (read more)
Written on: 13/08/2012
If you enter the entertaiment and bar area walk as fast as you can through it as you will stick to the carpet... We are supposed to still be there 'NO THANK YOU, keep the money and get some cleaners with it. Outside every building are 1000's of fag butts, rubbish, the seagulls make a noise all day and the neighbours keep the noise going during the night. (read more)
Written on: 12/08/2012
We arrived on the monday to be told to go wait in a queue for our key which took nearly an hour. Finaly got to our apartment to open the door to a smell which reminded me of rotton food, the place was filthy. Goes into the bathroom to find the cleaners had moved the kitchen bin in there without empying the bag, so was full of left overs which is what the smell was. The taps and the bath were horrendous, i had to clean everyhing with disinfectent before we used it. You couldn't see out of the... (read more)
Written on: 27/07/2012 by Beanie1966
club apartment filthy, staff disinterested apart from one lady working in Captain Croc adventureland. they have got to do better than this , its only selling point is a large grassy area which the kids could run wild on ...back home we call this a park and its free !! no morning or afternoon shows for the kids , bluecoats only appear at evening shows , on arrival and on departure. As a family we have been visiting for many years and cannot believe the sad decline of a once good venue. It... (read more)
Written on: 23/07/2012
This place really needs pulling down, dirty grouting round the bath, sinks and tiles, filthy toilet, the colour of the bathroom suite says it all really turquoise blue, thats how long its been since its been updated, curtains falling down, windows barely in the frames, the cleaners leave a lot to be desired, shame reallybecause they were no doubt nice apartments a long time ago! The swimming pool is a disgrace, again tiles need replacing, the grouting has been patched and is black, changing... (read more)
Written on: 15/07/2012
After paying extra money to upgrade ,we thought that it would at least be clean. How wrong we were! We have visited many Pontins camps over the last thirty years,but sadly this will definately be the last time. (read more)
Written on: 16/06/2012
Arrive to the park and first thoughts were what the hell have we done. Worn out, out dated, dirty, grubby and resembles a run down councilm estate in London. Our room was a "refurbished room" to us it looks like a new sofa bed a a piece of new Lino has been laid. The bathroom is disgusting, a 1970's Blue suite the grouting is mouldy and Half missing, no shower attachment just a grubby bath full of lime scale. The tv is the tiniest thing I've seen so small you can hardly see the picture... (read more)
Written on: 17/06/2012
My wife and me were staying at a nearby caravan park last week and we came across Pontins so we had a drive around. Looked like a concentration camp and we were depressed after only a 5 minute drive around, then we went to get out and the barriers were down. We panicked as we thought we were going to be stuck there! Luckily we got out!!!! Don't think we shall ever visit there to stay. Hope your stay improves!!
Written on: 11/06/2012
Entertainment was excellent, bluecoats were lovely and the kids enjoyed it. However the room was tiny with a old ctr 14" tv, we were put on top floor despite having a 1 year old and had to pay to hire a cot (when we booked we stated we had a under 2) There was no shower in the room and the bathroom was very dated no microwave either heating was ok sofa bed was the most uncomftable thing i've ever slept on. Whole place looks like a council estate Restaurant was basic and slightly... (read more)
Written on: 11/06/2012 by mad_thatter (0 reviews written)
Went with my friend, my 2 girls age 6 and 9 and her 2 boys the same age, half term week 4th june -8th June 2012, dun holiday. Our check in time was 4pm, was told to go into the club and oh my god, the queues were horrendous, we didn't wait as was told at least an hour and a half wait time!!! Decided to go and get the kids some dinner from the take away fish and chip shop on site, the queue again was terrible, waited 30mins before leaving as getting nowhere - very understaffed, only 2 people... (read more)
Written on: 08/06/2012
i would recamend it to a freind because it`s very clean and tidy you carn`t complain about the food the swimming pool is very clean the challte are very clean not dirty (read more)
Written on: 01/06/2012 by IHatePontins
This place is a disgrace. The staff are a disgrace, the chalets are a disgrace, the pool is a disgrace the beds are a disgrace, the STAFF are disgrace the whole place is a DISGRACE. Woefully ran, the management team are diobolical as they couldn't assist me out of the bathroom when the door got stuck. I had to resort to climbing out the window! The list of things I liked are as follows: Never returning again, thankyou and goodbye. (read more)
Written on: 07/05/2012
in all my life. We checked in to find that we had paid £75 for a dump for a night stay and had to ask for the breakfast voucher because they had forgot about it. Then when we went to the chalet OMG i couldnt believe wat i was looking at. Talk about the holiday from hell well where do i start i wouldnt let my dog sleep in that and thats saying something. All i can say is the pontins website is false adversating. We had the most terrible night sleep and left the next morning at half 6 we... (read more)
Written on: 25/04/2012 by red2312
when we checked in i was given keys and went to our chalet ,its was disgusting ,the sofabed couch was grotty and older that the ark, the only thing to sit on was a plastic chair like in waiting rooms, the bedroom stunk of dirt and damp and the carpet was the worst i have ever seen ,i tried to open the window but the handle broke of in my hand, i had to go out shopping to buy new bedding and pillows because it all stank ,the bathroom was manky and the toilet wouldnt flush properly ,if the... (read more)
Written on: 11/04/2012 by kazatshropshire
i have been to pontins at prestatyn several times and am booked to go in june this year. my daughter and me and grandson have always been happy with the club room and the site, the apartment has allways been clean the only problem we had was with ants one time we went which we reported and it was dealt with promptly. we are quite happy to go again this year and we are looking forward to it. will post another review when we get back wether it be good or bad. (read more)
Written on: 27/05/2012
i am going in june do you know what entertainment is on in prestatyn
Written on: 28/01/2012 by caza1234 (1 review written)
i went here last year and i have got to say its the worse place i have ever been too we got there and we had to wait something like two hours to get the keys. then it took us ages to find where we staying i got my daughters cot and it stank of smoke the place should be shut down its terrible never again (read more)
Written on: 19/11/2011 by katieshaw (1 review written)
reading all the reviews for pontins really doubted me & my partner and we wasnt going to go..but we are so GLAD we did kids loved it.the bluecoats were fantastic from about 10am there was activities for the kids.our room was pretty clean,clean bedding & sheets.the sofa bed was rubbish.but all in all we enjoyed it my two kids enjoyed it and would definatly go again! (the fireworks display was fantastic).im a very clean and tidy person and for all these people saying it was minging there... (read more)
Written on: 17/01/2012
Glad you enjoyed yourself, great to see some people still love good ol' british holidays. See you next year!!!!!!!!!!
Written on: 09/10/2011 by suedee
we have just got back after another great weekend at Pontins. We stayed in a club room myself ,my husband ,father who has had a 5 valve bypass and disabled mother. we found the room clean and bedding and towels clean. the staff was realy good getting around the site was great all flat for my mum on her buggy yes the main hall smelt a bit but thats years of drink spilt on it and kids dropping drinks and sweets. its a camp not a 5 star hotel entertament was great of a night << seen robbie williams > and the...<> (read more)
Written on: 30/09/2011 by vonnie123 (1 review written)
got back today from a sun holiday at pontins, first sight it looks like an army barracks, when we at last found our room well what can i say.....i wasn't expecting much but i did expect it to be clean but only paying £90 , i tghought what the heck, an hours cleaning was not going to kill me...we took our own bedding and pillows with us and platesand knives and forks etc, it was basic but ok after i cleaned it....the club rooms and toilets had a very odd smell about them in fact the ladies... (read more)
Written on: 30/08/2011 by abbyboo (1 review written)
we first got there had to wait 20 minutes b4 we could get keys, then all my god trying to find where we were staying , we drove round 3 times then found it ( wish we hadnt of found it) we went in and the first thing my 3 year old said was what is that SMELL, what i place.ALL MY GOD. we had a look around and it was awful. the floor was comimg up , there was a old sofa bed that had seen better days. there was not comfort what so ever in that place. AVOID AVOID . WE WALKED IN AND WALKED OUT... (read more)
Written on: 02/11/2011
i agree totally with you - i have written 3 letters to them and they have just sent an apology and no refund -i am livid!
Written on: 06/08/2011 by 2e0raf
Having read the reviews i was a little apprehensive about going, once we got there we were directed to reception to check in, as we were staying club we got to check in for 2 pm, once we got our chalet keys we went to the chalet to find a bog standard chalet, i had a servicable kitchen a seperate bedfoom with 2 single beds and the famous bed setee, which is uncomfortable, but that is my only complaint, The evening entertainment was subperb, there was a late night cabaret every night, they... (read more)
Written on: 08/08/2011
well not sure where about on the site u stayed but our experience was a lot more undesirable
would never go back there
Written on: 25/07/2011
just got back from a long weekend break fri-mon. Arrival was abit confusing as the reception is not were you book in but join a long queue in the club room for the keys.We went to the chalet which we expected to be basic anyway it had recently been cleaned,there was mold around the tiles on the shower/bath and the floor didnt look like it had been moped corners etc...i took my own cleaning products to be on the safe side as we had a 2 year old with us(hands everywere)The kids were playing in... (read more)
Written on: 12/07/2011 by hancox13
We have just got back from a Friday to Monday break at Prestatyn Pontins. We stayed in a Club appartment for £90. I had been reading the reviews and started to get very worried as we have a 3 year old and a 17month old who likes to put things in his mouth, so when I read the review about it being a total sh&^ hole, disgusting, not fit for dogs etc I was having second thoughts. Having stayed in Pontins Camber Sands and at Yarmouth, I wasn't expecting a 5 star accomodation. I just wanted it... (read more)
Written on: 06/07/2011 by laurapinklover
Well where do i begin,me and my partner decided to take a holiday with the £9.50 sun holidays as we have done it before a few times and it was a nice experience.We decided to choose Pontins in Prestatyn as we had heard good things about it,however when we got there we opened the door to our apartment (budget apartment) we were greeted with a old stained futon which was also broken,a rusty refridgerator with a freezer that was barely big enough to hold a bag of chips,rusty bath with a... (read more)
Written on: 06/07/2011
I agree, this place is a complete dive dunno how they get away with it
Written on: 10/07/2011
well thats so good to hear me and my partner had exactly the same and when we complained they said they cant update as its used as a filming site WHAT my god i couldnt let my dog stay there me and my sister slept in our clothes the first night, we didnt trust the hygeine of beds. but my sister still got bit by what we dont know. this is the worst holiday i have ever been on we also took pictures of mould,dirt,stains,broken pull out bed it was revolting i felt sick for my children we left morning after and paid 200 pound to stay at the lyons robin hood caravan park down the road it was fabulous theres just no excuse and to think people pay 300 400 pound on a holiday to stay there its discusting i wouldnt rate it a single star. tramps live better dont do it to your selves trust us who have been..
Written on: 02/07/2011 by sed62 (1 review written)
We have just returned from a very nice five day break in Pontins,Prestatyn. We stayed in the Club apartments. We had read some very bad reviews after we had booked and were kicking ourselves that we hadn't reviewed it first, but we needn't have worried, we were pleasantly surprised. We didn't need the cleaning and bleaching stuff that we took with us, expecting the worst after reviews warning of dirt and bad smells, because our apartment was very clean and tidy. Overall the whole camp was... (read more)
Written on: 11/06/2011
My wife and two friends have just travelled from Newcastle upon Tyne for a weekend of Abba and Take That tribute acts along with another 49 fans on the bus, the journey took 9 hours. They got to reception only to be told they know nothing about the tribute weekend! The Butlins manager's response was "well these things can be subject to change"! My wife was expecting a well earned break from the kids only to be told that there are about a thousand of the little cherubs turning up tomorrow for... (read more)
Written on: 13/06/2011
this person doesn't seem to know if his wife was at Pontins or Butlins!
Written on: 26/07/2011
pontins is a family holiday centre so expect children der
Written on: 20/05/2011
just come back from prestatyn went in a club apartment that was ok very clean.as for the camp not so clean toilets disgrace sticky floors dirty tables i could go on.also in brochure says new ice rink fair rides ext for 2011 rubbish no rides ice rink not finished need i go on again. also says late bars and disco everywhere was closed by 12.15 i have been going for years never have i been home before one thirty.very very disappointed pontins be a long time before i visit again mrs. c tyrrell.... (read more)
Written on: 03/06/2011
Think you're reading last years brochure mrs tyrrell, there's no mention of any ice rink or rides in this year's brochure cuz they were only there for 2010, trust me I checked before I booked!
Written on: 18/05/2011
Just quickly come back from the camp from hell. I am very open minded but even I couldn't see any good in the place. The matresses were all stained with unmentionables, the sofa bed's springs were talking to you. The carpet was filthy and a big iron mark was burned into the carpet near the kitchen. The dining table and chairs remind you of school - plastic chairs. The bathroom was disgusting - the toilet was filthy no bleach down that for years. The fridge was all rusty, the windows... (read more)
Written on: 31/05/2011
Yes I am afriad it is a terrible place and a total health risk big time. Filthy is not the word with uncouth staff etc. As for the track suit boozing chav's with violent attitudes...well welcome to your worst nightmare believe it. The levels of bacteria and the potential for people becoming unwell is horrendous!Entertainment pathetic...and another thing if you are taking children DO NOT let them out of your site..it must be a haven for potential offenders.
Written on: 17/05/2011
BELIEVE THE REVIEWS!!!! ITS A DIVE....INFACT ITS WORSE!!!
Where the hell do we start! Well, like you are doing now, we read the reviews and immediately started to dred our little weekend away! But...we thought we would go with an open mind and make the best of our holiday.
We went May 13th until May 15th (was ment to be until the 16th but came home early!!) We booked for the "Welsh darts open weekend" which was our main reason for going.
However, as Pontins virgins (we always go to Butlins,...
(read more)
Written on: 20/06/2011
really worried about this place. we are going on friday for 3 nights - already backed a bag with cleaning materials. Are you able to upgrade to a better room if its so bad in the chalet they have allocated you? Any tips.
Written on: 19/04/2011
I visited the site at Prestayn to see my son who was on holiday there.
Firstly they wanted £2 each for us just to drive in and see him!
My son had refused the first chalet, filthy, too small for his disabled cousin (he had told them she was disabled when he booked).
They were in a 'classic' chalet. I have NEVER seen anything so dirty, carpet was sticky with filth, walls covered in the remains of something unmentionable. EVERYTHING dirty, cutlery, crockery, windows, sofa, kitchen.
It actually...
(read more)
Written on: 19/04/2011
We booked this holiday through the sun holidays. My wife had previously stayed in a Pontins resort and had her reservations but we decided to give it a go. We have two young children under 2. When we received our confirmation we had been put on the upper floor. We decided to upgrade as we were in budget class which includes nothing, we paid £90 extra and for this we received 3 tea bags and 3 sachets of coffee, a free daily news paper................. thats it. When we arrived we were given... (read more)
Written on: 17/04/2011
PONTINS AT PRESTATYN SANDS
My husband and I and our 5 children have just returned from our trip to Wales, where we were supposed to be staying at the Prestatyn Sands Pontins. We spent all of about half an hour in the apartment before we realised that we absolutely had to leave, whether we were able to get our money back or not. Fortunately we did manage to get a refund, in fact the manager there couldn't have been happier to give us our money back as, in his words, they are "pushing for a...
(read more)
Written on: 09/04/2011
I'm shocked with some of these comments on here as I read them after booking the holiday and nearly opted out. We arrived slightly worried about what we would be faced with and it was fine. Rooms very basic but clean,(we stayed in Prestatyn in a classic apartment) so maybe we got lucky, I don't know. The tv's are small, but as we weren't going there to sit and watch tv it wasn't that much of a problem. Staff really friendly and plenty to do. We originally we weren't planning on staying on... (read more)
Written on: 05/04/2011
i have been to pontins for the past twenty years, and the entertainment has
gone down and down in the luners bar. it is just not the same anymore. the place used to have great entertainment, train round the camp, good bingo payouts, and great staff.
(read more)
Written on: 26/03/2011
I visited Pontins Prestatyn site last year. The whole place is an absolute disgrace. Filthy bedding, greasy kitchens, dirty carpets, broken beds/bed settees. The level of customer service was shocking, the staff did not seem in the least bit interested in our complaint. As for the 70+ free activities, I would love to know what they are as I was always having to put my hand in my pocket. (read more)
Written on: 15/03/2011
i went to pontins presatyn for the 3 days of the summer break with my wife and my 2 kids.When i checked there was no -service for a smile- from the staff and no enjoy your holiday. The derections to the appartment was ok. When we went to the appartment the state was horrible. Dirty catpet, portible tv, lumpy sofa bed and un clean kitchen with a half eaten pie with a spoon. please pontins clean up your act with the calets. The entertaiment was great for the kids. From magic acts for the... (read more)
Written on: 13/03/2011
Well i whent to pontins Prestatyn last year and i would not recommend it to anyone it is a really dirty place and is not a family park at all i was that apaulled by the state of the place me and my family went home 5 days early (read more)
Written on: 08/03/2011
IF YOUR HAPPY WITH DIRT, FILTH, MOLD AND THE LIKE IT'S FOR U
We booked a holiday from Pontins-South Port (Sept 2010) it was the worst and dirtiest place we have seen, some people said it should have been taken out of public use by the health and safety who are not on the take, and Pontins could purposely be doing this to get money from people and claim many thousands to do the place up from the likes of the European money fund, we laughed yer right how do they get away with it, the...
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Written on: 26/07/2011
is this a reveiw for prestatyn or southport
Written on: 21/02/2011
We went to pontins in prestatyn,in 2009, the chalet had been cleaned but they must use inexperianced cleaners, we had a toddler with us and could'nt let him walk with out his slippers or shoes on as the floor was dirty, all the surfaces were sticky, like they hadnt used clean cloths , or changed the water often enough, what a shame as the cleaners will be getting paid for doing a very shoddy job, also when we went to the bars e,c,t, they were the same, my arm was all sticky from the table we... (read more)
Written on: 25/01/2011 by funkymeerkatreviews (2 reviews written)
im 13 and i went to pontins for my 13th birthday last year. I went with my mum, my dad and my sister. my mum paid extra for the best caravan but instead we got a shabby, smelly dirty cheap caravan. when my mum went to complain, they said thats all they had left and we had to stay in it for 1 week. could not wait to go home! i recommend centre parcs dont waste your money! (read more)
Written on: 24/01/2011 by brooksy 77 (1 review written)
We are currently planning our second summer break at Prestatyn. this time my family and my sister and her family, and wouldnt go anywhere else in the uk. we have three kids under ten and they had an absolute blast last year, there is plenty there for them to do, with an open top bus service that stopd right outside the main gate that takes you straight into rhyl, for ten pound! great stuff, there is plenty on and off site to keep everybody amused for the full week. we went self catering and... (read more)
Written on: 16/01/2011
thats the 4th year running we have been to prestatyn for new year and enjoyed it every time,what do theese idiots expect for the money they are paying.If you dont like british holiday camps then dont go.My kids love it and so do we,keep it up bluecoats! (read more)
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Shawy1982's Response to mel-chris's Review
Written on: 16/09/2012
And I have read plenty of reviews saying its great and also been there myself plenty of times. Are you going to listen to other people and not find out yourself?