Pontins, Prestatyn Reviews

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★★★☆☆
2.5 / 5
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Latest Reviews

★☆☆☆☆

“dirty dirty dirty”

Written on: 30/01/2014

The hole place needs knocking down filthy dirty and it stinks outdated green bathroom dating back to 1920's holes in chairs cooker not been cleaned since the place opened think people in prison have better facilities pontins should pay guests for staying there.would never go there again i wouldn't even take my dog back there let alone my children … Read Full Review

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★☆☆☆☆

“SHUT IT DOWN”

Written on: 01/01/2014

Pontins let's see worst holiday ever. I went to pontins on the 22/7/2013 it was the worst holiday ever we booked in at 3:00 and it was 5:30 till we got the key to our apartment, when we got there their were people In our apartment then we went down to reception and told them what happend, they said someone would move all of there stuff to there apartment that took an hour to do so when we were done we were very tired so I went to bed when I woke I found a used condom in my bed the next day my… Read Full Review

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★★★★☆

“Would recommend ”

Written on: 03/10/2013

Myself family and friends have recently had a weekend away here and got to say really enjoyed it the accomadation was clean site was clean all you can eat breakfast for £5 was well worth the money the entertainment in the clubs was really good adults and kids all enjoyed themselfs kids loved the park ,trampolines ,soft playroom. Kids could play outside the chalets as adults could see them so everybody was happy… Read Full Review

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★☆☆☆☆

“Never go to Poo-tins”

Written on: 30/08/2013 by lara2704 (1 review written)

There is absolutely no way I would ever go to this place again. I thought the reviews were exaggerating, so I booked a trip to pontins with my family. Little did we know that all the reviews were speaking truth. When we got there there was a soiled nappy on the windowsill, and used condoms on the sofa. We called cleaners to deal with the mess, and they said they "would be with us in 5 minutes". We waited for an hour and decided we didn't want to wait anymore so we disposed of it all ourselves… Read Full Review

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★☆☆☆☆

“SHUT IT DOWN!”

Written on: 03/08/2013 by emrob1 (1 review written)

I have just got home from Pontins in Prestatyn and I feel rather traumatised, I have never seen anything so disgusting in my life! The complex area was so old and filthy I just couldn't believe my eyes, my shoes stuck to the floors, the carpets were black, it stank of gone off cheese, the food (which I wouldn't have eaten if you payed me) looked revolting and the room was awful, lastly the people staying there all made lots of noise till nearly 4am, swearing and shouting with no respect for… Read Full Review

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★☆☆☆☆

“dirty hole”

Written on: 29/07/2013

dirty rooms carpets stink reception a dirty joke don't go there save your money get some cleaners that can clean… Read Full Review

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★☆☆☆☆

“very bad”

Written on: 27/07/2013 by robbie.a1976 (1 review written)

Went on 22/7/13 got there at 4.00pm to book in didn't get keys till ten at night had to small babes with me there was a fight at reception in front of kids staff was not helpful people was smoking drugs on site an was blowing in are apartment Don't go to this place needs shutting down… Read Full Review

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★★★★★

“Would recommend it!”

Written on: 16/06/2013

Well we arrived a Tuesday and as we walked in to our chalet their was dog feases all over the floor but we thought, oh well, easily avoidable and just put up with the stench for a week. At night time there was 2 single beds for 4 people so my 5 year old twins slept on the floor whilst me and my wife had a lovely nights sleep. The kids woke up with awful cramp but I thought they were being overly dramatic. The food was pleasant but I have tasted better, there wasn't any breakfast but for dinner… Read Full Review

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★★☆☆☆

“Badly needs to be updated ”

Written on: 29/05/2013

in respect to peoples reviews i was worried as i booked to go here,we arrived 24.5.13-27.5.13..there was issue about the place yes it very old and undated why refurbish it?it needs knocking down and re building....we had 1 bedroom apartment for 4 of us :( It was clean and surrounding areas . i asked the reception if i could swap apartments as we was upstairs and had bath (as i suffer from arthritis i have problems getting upstairs and in & out bath)they said i had to upgrade for lower… Read Full Review

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★☆☆☆☆

“will never be going here again”

Written on: 28/05/2013

I wouldn't advise anyone to go here we certainly won't again lots of faults in chalet late night/early morning noise beer glasses still lying around on floors by reception when checking out at 10 am (child friendly dont think so) very outdated n dull… Read Full Review

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★★★★☆

“Family trip at least once a year!”

Written on: 18/04/2013 by bobo26 (1 review written)

I absolutely love Pontins at Prestatyn..as a single parent this is a great place to take the kids, very affordable when u catch a deal which come along thick and fast online. Weve been four times in the last 2 years,we have a trip booked for the end of this month and for August.Staff are extremely friendly and helpful, facilities are clean and you just feel comfortable there. I took my son(6)and daughter(2) to Eurodisney last year and my son said he would have preferred Pontins!! Accomodation… Read Full Review

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Emrob1's Response to bobo26's Review

Written on: 05/08/2013

Are you insane it is a health hazard to your kids!! Needs a bomb...

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★☆☆☆☆

“not impressed”

Written on: 15/04/2013 by Ellease (1 review written)

The worst place we have ever seen , on arrival we used the reception facilities they were filthy , no toilet paper, you had to wipe your feet when you came out. The chalet was dirty , we were left with a card saying the names of the cleaners, they obviously have poor eyesight , due to pubic hair in the bathroom , a smear on the bath, which looked like well use your imagination, the chalet was for 4 , there was cutlery for three. It was true what a previous review said wipe your feet when you… Read Full Review

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★★★★☆

“Fantastic weekend break!!!”

Written on: 15/04/2013 by Deedee1982 (1 review written)

We have just come home from a 3 night break at pontins Prestatyn. The accommodation is basic but clean, and what more do you need when there is lots to do on and off site!! The Bluecoats do an amazing job of entertaining the children through the day and the night time is fantastic!! All of the blue coats work so hard and cater for all ages!! The restaurant food all you can eat buffets for breakfast lunch and tea are good value for money and lots of choice! And good quality meals… Read Full Review

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★☆☆☆☆

“Staff stole property”

Written on: 03/11/2012

We stayed here this year and 1 month later we telephoned and spoke to a male member of staff asking if they had our daughters Ipod touch handed in and he said yes we have had it in lost property for a while then he said he cant find it when he looked so after lots calls his manager marie nelson then spoke to us and tried saying a lie that it got handed in and claimed a few days ago which was not ours yet the male member was convinced it was ours as it was in lost property since we left.we put… Read Full Review

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★☆☆☆☆

“worst break ever”

Written on: 24/10/2012

it was booked as a sun holiday at £38.00.we stayed for 3 nights and by the 4th day had decided we could no longer put ourselves through the agony anymore. the bath was cracked there was only 1 plug socket in the apartment for all the kitchen appliances. there was no plugs in the sink or bath, thats if you can call it a bath as i don't think you could fit a 2 year old in it. it smelt of damp and was filthy. as for the beds no sheets were supplied for over the mattress and as for size, if your… Read Full Review

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★☆☆☆☆

“Don't Go !!!”

Written on: 11/09/2012 by Jinxyjuja (2 reviews written)

We lasted a total of 45 ins including the 15+ minutes it took to check in on this - and I will use this term loosely - "holiday camp" - bloody rough "housing estate" is more like it !! I will summise our short experience : "badly organised" - queues, queues & more queues - staff slow and looked bored to be brutely honest although after seeing all the complaints they had to deal with I think I would look fed up too!! "very very dated" - when I booked this I laughed with my husband it was like… Read Full Review

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★☆☆☆☆

“so glad i have read this!!!!!!!!!!!”

Written on: 30/08/2012 by mel-chris (1 review written)

My holiday is booked for the end of sept 12 WE WILL DEFINATELY NOT BE ATTENDING!!!!! i have read the reviews up to 14 i dont need to read anymore, i am not willing to put my family through torture of a hell hole. thank you to everyone who as wrote a review. hope more people read before they attend to think i nearly put my babies through this the thought makes my stomach churn… Read Full Review

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Shawy1982's Response to mel-chris's Review

Written on: 16/09/2012

And I have read plenty of reviews saying its great and also been there myself plenty of times. Are you going to listen to other people and not find out yourself?

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★☆☆☆☆

“WIPE YOUR FEET ON YOUR WAY OUT!!! WHAT A SHI* HOLE...”

Written on: 28/08/2012 by chrissi7869 (1 review written)

i paid £788.00 for 2 club challets... what a disgrace.. put upstairs with an 82 year old man and a 22 month old baby.. manager said cause they had none left downstairs.when i said i was going to give a bad reveiw he said yes go on then.the place stunk to high heaven,iv been to pontins at this park 14 times in the past but never again... FRED PONTIN will be turning in his grave,you have been warned it is a hell hole and the managment are a joke.NEVER AGAIN… Read Full Review

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★★★★☆

“holiday august 2012”

Written on: 16/08/2012

just got back pontins prestayn.myself and child age 13 wasnt looking forward to this after reading some reviews yes chalets are basic food okey camp in need of modernising ,but overall great value for money .we didnt stop camp in day weather was fantastic neraby beach lovely just went back for mealtimes really enjoyed prestayn pontins does need be more clean but maybe if people stoppin there stopped throwing rubbish and treating chalets with more respect there wouncnt be a promblem… Read Full Review

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Dom1111's Comment

Written on: 20/08/2012

You cant be serious? Do you work for Pontins? have you been made to write this to keep your job? there is no way you would consider that place for a holiday, the security there is needed to keep you in the place! the first car we saw in the morning was the Police... the place is a Hell Hole "you would not keep pigs there"? the advert at the gates is that there is a pound shop on site, "WOW" Brilliant that would make anyones holiday!!! and start again, back to the drawing board PONTINS..

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★☆☆☆☆

“pontanimobay prestatyn wales.”

Written on: 14/08/2012 by mrangryman (1 review written)

13 day holiday to this hell hole cut short.why? over 70 free activities advertised not anymore they changed this without telling anyone now 90% of activities carry a charge.lunars smells worse than a male toilet block.dirty chalets. cleaners throwing dirty water over the grass outside where kids playing.entertainment what can i say cr@p springs to mind.what i liked most about the holiday, the drive home.what i hated most, paying to stay in a hell hole.advice book at your peril as this place is… Read Full Review

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