Pontins, Southport Reviews

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★★☆☆☆
2.1 / 5
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  • Quality of accommodation

  • Quality of food

  • Staff

  • Children's entertainment

  • Adult entertainment

  • Facilities

  • Proximity to local amenities

  • Proximity to local attractions

  • Value For Money

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Latest Reviews

★★★★☆

“Amazing holiday ! you have to go !”

Written on: 30/03/2014 by ynFischer471 (1 review written)

We went on holiday to pontins southport,with my older mum and my two little kids.My kids really loved it they also loved it even when they was in the apartment because it had a sofa in front of the TV and they loved going out at night ! there was so much to do and also my mum loved it to they had bingo on as well they also had a arcade,Queen Victoria and a swimming pool.yes okay the swimming pool wasn't that nice but it wasn't harmful and they have recently updated it anyway .they also had a… Read Full Review

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★☆☆☆☆

“never again dirty room and beds ”

Written on: 24/03/2014 by Marenn177 (1 review written)

What a horrible place looks so nice on the Southport website dirty room , could smell damp the floors look like they have never been cleaned or the windows was dirty don't go horrible place the swimming pool was freezing and not been cleaned for god nos how long, the showers was not working ether the beds are dirty don't go put us off ever going to pontins ever again :/… Read Full Review

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★☆☆☆☆

“NEVER AGAIN!!!!”

Written on: 21/02/2014 by Mel176 (1 review written)

We took a chance and booked at Pontins Southport, just to see what the 'holiday camp' experience would be like. We weren't expecting luxury or anything near a 5* holiday, BUT would have at least expected to be able to sleep and walk around inside without getting soaking wet feet!!! Having been to Butlins as a child, I though it might be a good fun cheap holiday - how I was mistaken. I should have listened to the hint on the website 2 days before when it said the swimming pool is closed and… Read Full Review

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★☆☆☆☆

“DONT GO”

Written on: 23/08/2013 by sonialpinxh (1 review written)

Southport pontins is a dirty hole the window on the chalets were disgusting where's the window cleaner the carpet in the arcade was filthy and half the games wasn't working properly the toilets was dirty and wouldn't flush and doors didn't lock. The swimming pool needed a good clean and the was sand on the bottom of the pool lockers didn't work and there wasn't enough space in the changing rooms. Some staff were rude and unhelpful only thing that's going for this place is the beach it's… Read Full Review

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★☆☆☆☆

“WOULDN'T LEAVE MY DOG HERE! ”

Written on: 15/07/2013 by Gazzascoobie100 (1 review written)

This place is a disgrace & should be shut down. Having to wait 20/30 minutes mountainside in the blazing sun to get your key after travelling 5 hours is residuals with 2 kids. I WOULD NOT let my dog stay here it's that disgusting. I would rather live in my local kennels than this place. Very disappointing Pontins. I think you's really need to pull your fingers out and sort the place out or close it. Our apartment was filthy & stank of stale smoke & dampness. We left this place & ended up in… Read Full Review

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★☆☆☆☆

“very old but that no excuse for being dirty”

Written on: 09/05/2013

if i ran pontins i would close this down before it further damaged the brand of pontins, or maybe they are all this bad.It's old yes you cant do a lot about that but there is no excuse for it being dirty to the state it was. I would be embarrased to let customers see the state of the place.I would give specifics but its everything from reception to the play areas as for my bedroom it was little short of discusting.I really feel sorry for the staff having to put up with a barage of negative… Read Full Review

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★☆☆☆☆

“I wouldn't bother”

Written on: 13/03/2013 by Janib (1 review written)

The apartment was dismal cold and grubby.You could see daylight when the front door into apartment was shut, as we arrived when it was dark we didn't realise this and why it was so cold and draughty.The windows were full of condensation(front ones)as these were still single glazed and pools of water covered the windowsils adding to the grimness of the place even more.The cooker rings had old fat on them , so when lit the apartment stank of old stale fat.The tv was an old tiny portable,4… Read Full Review

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★★★☆☆

“what helpful staff”

Written on: 17/02/2013 by chuchee123 (1 review written)

i had a great time at pontins, southport, for the rock night, in feb, i had promblems finding the disabled toilet, which a polite, english, lady helped, they were so clean, apart from a mirror, also the bar staff well on the same night saturday were great, with smiles, the night was really enjoyable, and i would go again, my room was clean, apart from that i did not like the weay the duvets, on the bed, were use before, so bring your own which people do, great value for money, need to sort out… Read Full Review

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★☆☆☆☆

“Do Not Go ”

Written on: 31/10/2012 by alisonj68 (1 review written)

the rooms are dirty and have a terrible smell. the main reception is dark, dingy and smells. the food is terrible. the swimming pool is unsafe, poor changing rooms, broken lockers, tiles missing from pool. you get told to pay for electric cards that you dont need. i wouldnt recommend Pontins at Southport to anybody. i have been complaining about my stay for 2 months with no responce from Pontins… Read Full Review

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★☆☆☆☆

“Knock it down and start again, dont be ridiculous”

Written on: 10/10/2012

These people are taking money off people then alledgedly offering a holiday., well, i might as well of bought a tent and camped out instead, dirty, filthy disgusting, i hope to god trading standards close them down, build a new holiday camp instead, room was absolutely disgusting, took nearly 24 hours for "room" to be cleaned, its a health and safety issue as well, the place is an accident waiting to happen, as for the staff, well , i will never ever stay there again nor with pontins… Read Full Review

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★☆☆☆☆

“AVOID! DIRTY DAMP & DISGUSTING ”

Written on: 08/10/2012 by Amanda88 (1 review written)

We arrived a bit early on the friday morning, having left home at 3am to avoid the traffic on the M6 as we had a 300 mile journey. Went into the park and asked what was the earliest time we could check in. A very rude, grumpy lady told us, no earlier than 4pm, although we was told 2pm and a sign above the receiption desk said 2pm! So we returned at 4pm, got our keys, parked up, got our luggage out, opened the very dirty white front door and was greeted with the wonderful smell of DAMP. On… Read Full Review

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★☆☆☆☆

“Welcome to Hell!”

Written on: 27/09/2012 by R.Holborn (1 review written)

Dirty depressing room. Holes in the door. Cleaned it thoroughly before unpacking. Felt guilty that we had brought our children to such a place. Staff were ridiculously unhelpful and unenthousiastic. Could have cried. Wanted to go home as soon as we got there. Sadly didn't look at any reviews before going. Wont make that mistake again! I think you will struggle to find a good review on this dump!… Read Full Review

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Amanda88's Response to R.Holborn's Review

Written on: 08/10/2012

Couldnt agree more. A tent on the beach would have been warmer and cleaner. I will write my own review, we should have check out this morning, but left the site at 9am yesterday morning. Dont waste your time or money.

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★★★☆☆

“cheap, cheerful,friendly and rundown.”

Written on: 05/09/2012

I booked southport as a last minute break for my family before the kids went back to school and only paid cheap for 3 nights. We booked the popular apartment and it was very basic and very dirty the skirting boards and window sills thickly layered with dust but couldnt grumble for what we uad paid for it £99. after a good bleaching from top . to bottom we were quite happy. The southport site is eztremely rundown and needs a real good vamp to bring it into the year 2012. The activities were… Read Full Review

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★☆☆☆☆

“Dire, Unacceptable, Tatty.”

Written on: 04/09/2012

The Blue coats were lovely and talented, very patient. The accommodation was the worst I have ever seen. The reception rooms were tacky,dirty and I complained about the public toilets daily, particularly the baby changing area where there were soiled nappies on the floor and overflowing from the bins. We only found three things we didn't have to pay for, the soft play area, the swimming pool[where my grand daughter had a cut foot] and the crazy golf. We will not be returning, ever, even for… Read Full Review

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★☆☆☆☆

“pontins southport”

Written on: 14/08/2012

PONTINS WOULD HAVE BEEN BETTER AT HOME PLACE WAS VERY DIRTY COUDNT FIND ANY THING FOR THE KIDS THAT WAS FREE EXCEPT THE SWIMMING POOL WHICH HAS NO CHANGING ROOMS THE BOTTOM OF THE POOL THE TILES WERE BROKEN AND SHARP THE FOOD WAS GOOD.THE SHOP ON SITE WAS VERY VERY DEAR SO WAS THE BAR I DONT THINK THEY SHOULD HAVE CABLES ALL OVER THE PLACE WHERE YOU CAN TRIP .CHILDREN CLIMMING ON TOP OF MACHINES NO SAFTY AT ALL I WOULD NOT GO BACK THERE EVER YOU COMPLAIN NO ONE SEEMS BOTHERD SO ANY ONE THAT… Read Full Review

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★☆☆☆☆

“This site is unsafe for kids”

Written on: 29/07/2012

We paid £300 for a club apartment that was a broken down building a complete disgrace! Cookers, fridges. filing cabinets , pallets of broken mirrors, fridges were scattered accross the car park. The neighbours window had brown tape on it hiding a crack. My daughter had a 30 foot container landed in front of her window etc etc This site should be prosecuted...very angry!… Read Full Review

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★☆☆☆☆

“worse holiday ever”

Written on: 27/07/2012 by lorricekiernan (1 review written)

Me my hubby and daughter thought we need a break so i looked at pontins southport thought it looked nice so we booked it looked at the accomodation online and it looked really nice just needed a break so we booked it we went from the 21 july till 27 july when we got there we thought it was ok till we got room key and when we went in room all i could do was cry lino looked like it was from the 1960, the chairs where plastic and smell was bad. showed another room was same so my hubby said try it… Read Full Review

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★☆☆☆☆

“could be a bit cleaner”

Written on: 25/07/2012 by charliebell123 (1 review written)

chalets need new carpets and need new bed settes i go every sept and i find it very unclean and can not sleep that good on the bed settes… Read Full Review

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★★★★☆

“cheap, cheerful, plenty to do around southport”

Written on: 24/07/2012

We have stayed here 3 times and enjoyed them. We did wonder what to expect on the 1st visit, but our apartments have been clean and comfortable. The beds were comfortable, the bedding was spotless( had not requested sheets etc but found them there anyway). The sofa was a bit lumpy and bumpy but spread a duvet out,problem solved. Had no problem with the kitchen or bathroom (quick air freshner spray even better). The entertainment was good although ear splitting and the carpet was somewhat… Read Full Review

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★★★★☆

“poor old pontins”

Written on: 28/04/2012 by john43 (2 reviews written)

i stayed here last year yes it was run down. The staff were great its the managers i blame! The place needed some loving care. the shop was basic it ran out of bake beens haha there was a pub on site that was ok.The rooms were not like the pictures they were basic i have slept in worse yes you had too queue for blankets and sheets were british we like queues lol .the food was good plenty too eat,there is a great taxi service to and from the train station that i used it was very cheep, the beach… Read Full Review

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