Written on: 21/02/2014 by Mel176 (1 review written)
We took a chance and booked at Pontins Southport, just to see what the 'holiday camp' experience would be like. We weren't expecting luxury or anything near a 5* holiday, BUT would have at least expected to be able to sleep and walk around inside without getting soaking wet feet!!! Having been to Butlins as a child, I though it might be a good fun cheap holiday - how I was mistaken. I should have listened to the hint on the website 2 days before when it said the swimming pool is closed and... (read more)
Written on: 23/08/2013 by sonialpinxh (1 review written)
Southport pontins is a dirty hole the window on the chalets were disgusting where's the window cleaner the carpet in the arcade was filthy and half the games wasn't working properly the toilets was dirty and wouldn't flush and doors didn't lock. The swimming pool needed a good clean and the was sand on the bottom of the pool lockers didn't work and there wasn't enough space in the changing rooms. Some staff were rude and unhelpful only thing that's going for this place is the beach it's... (read more)
Written on: 15/07/2013 by Gazzascoobie100 (1 review written)
This place is a disgrace & should be shut down. Having to wait 20/30 minutes mountainside in the blazing sun to get your key after travelling 5 hours is residuals with 2 kids. I WOULD NOT let my dog stay here it's that disgusting. I would rather live in my local kennels than this place. Very disappointing Pontins. I think you's really need to pull your fingers out and sort the place out or close it. Our apartment was filthy & stank of stale smoke & dampness. We left this place & ended up in... (read more)
Written on: 09/05/2013
if i ran pontins i would close this down before it further damaged the brand of pontins, or maybe they are all this bad.It's old yes you cant do a lot about that but there is no excuse for it being dirty to the state it was. I would be embarrased to let customers see the state of the place.I would give specifics but its everything from reception to the play areas as for my bedroom it was little short of discusting.I really feel sorry for the staff having to put up with a barage of negative... (read more)
Written on: 13/03/2013 by Janib (1 review written)
The apartment was dismal cold and grubby.You could see daylight when the front door into apartment was shut, as we arrived when it was dark we didn't realise this and why it was so cold and draughty.The windows were full of condensation(front ones)as these were still single glazed and pools of water covered the windowsils adding to the grimness of the place even more.The cooker rings had old fat on them , so when lit the apartment stank of old stale fat.The tv was an old tiny portable,4... (read more)
Written on: 17/02/2013 by chuchee123 (1 review written)
i had a great time at pontins, southport, for the rock night, in feb, i had promblems finding the disabled toilet, which a polite, english, lady helped, they were so clean, apart from a mirror, also the bar staff well on the same night saturday were great, with smiles, the night was really enjoyable, and i would go again, my room was clean, apart from that i did not like the weay the duvets, on the bed, were use before, so bring your own which people do, great value for money, need to sort... (read more)
Written on: 31/10/2012 by alisonj68 (1 review written)
the rooms are dirty and have a terrible smell. the main reception is dark, dingy and smells. the food is terrible. the swimming pool is unsafe, poor changing rooms, broken lockers, tiles missing from pool. you get told to pay for electric cards that you dont need. i wouldnt recommend Pontins at Southport to anybody. i have been complaining about my stay for 2 months with no responce from Pontins. (read more)
Written on: 10/10/2012
These people are taking money off people then alledgedly offering a holiday., well, i might as well of bought a tent and camped out instead, dirty, filthy disgusting, i hope to god trading standards close them down, build a new holiday camp instead, room was absolutely disgusting, took nearly 24 hours for "room" to be cleaned, its a health and safety issue as well, the place is an accident waiting to happen, as for the staff, well , i will never ever stay there again nor with pontins. (read more)
Written on: 08/10/2012 by Amanda88 (1 review written)
We arrived a bit early on the friday morning, having left home at 3am to avoid the traffic on the M6 as we had a 300 mile journey. Went into the park and asked what was the earliest time we could check in. A very rude, grumpy lady told us, no earlier than 4pm, although we was told 2pm and a sign above the receiption desk said 2pm! So we returned at 4pm, got our keys, parked up, got our luggage out, opened the very dirty white front door and was greeted with the wonderful smell of DAMP. On... (read more)
Written on: 27/09/2012 by R.Holborn (1 review written)
Dirty depressing room. Holes in the door. Cleaned it thoroughly before unpacking. Felt guilty that we had brought our children to such a place. Staff were ridiculously unhelpful and unenthousiastic. Could have cried. Wanted to go home as soon as we got there. Sadly didn't look at any reviews before going. Wont make that mistake again! I think you will struggle to find a good review on this dump! (read more)
Written on: 05/09/2012
I booked southport as a last minute break for my family before the kids went back to school and only paid cheap for 3 nights. We booked the popular apartment and it was very basic and very dirty the skirting boards and window sills thickly layered with dust but couldnt grumble for what we uad paid for it £99. after a good bleaching from top . to bottom we were quite happy. The southport site is eztremely rundown and needs a real good vamp to bring it into the year 2012. The activities were... (read more)
Written on: 04/09/2012
The Blue coats were lovely and talented, very patient. The accommodation was the worst I have ever seen. The reception rooms were tacky,dirty and I complained about the public toilets daily, particularly the baby changing area where there were soiled nappies on the floor and overflowing from the bins. We only found three things we didn't have to pay for, the soft play area, the swimming pool[where my grand daughter had a cut foot] and the crazy golf. We will not be returning, ever, even for... (read more)
Written on: 14/08/2012
PONTINS WOULD HAVE BEEN BETTER AT HOME PLACE WAS VERY DIRTY COUDNT FIND ANY THING FOR THE KIDS THAT WAS FREE EXCEPT THE SWIMMING POOL WHICH HAS NO CHANGING ROOMS THE BOTTOM OF THE POOL THE TILES WERE BROKEN AND SHARP THE FOOD WAS GOOD.THE SHOP ON SITE WAS VERY VERY DEAR SO WAS THE BAR I DONT THINK THEY SHOULD HAVE CABLES ALL OVER THE PLACE WHERE YOU CAN TRIP .CHILDREN CLIMMING ON TOP OF MACHINES NO SAFTY AT ALL I WOULD NOT GO BACK THERE EVER YOU COMPLAIN NO ONE SEEMS BOTHERD SO ANY ONE THAT... (read more)
Written on: 29/07/2012
We paid £300 for a club apartment that was a broken down building a complete disgrace! Cookers, fridges. filing cabinets , pallets of broken mirrors, fridges were scattered accross the car park. The neighbours window had brown tape on it hiding a crack. My daughter had a 30 foot container landed in front of her window etc etc This site should be prosecuted...very angry! (read more)
Written on: 27/07/2012 by lorricekiernan (1 review written)
Me my hubby and daughter thought we need a break so i looked at pontins southport thought it looked nice so we booked it looked at the accomodation online and it looked really nice just needed a break so we booked it we went from the 21 july till 27 july when we got there we thought it was ok till we got room key and when we went in room all i could do was cry lino looked like it was from the 1960, the chairs where plastic and smell was bad. showed another room was same so my hubby said try... (read more)
Written on: 24/07/2012
We have stayed here 3 times and enjoyed them. We did wonder what to expect on the 1st visit, but our apartments have been clean and comfortable. The beds were comfortable, the bedding was spotless( had not requested sheets etc but found them there anyway). The sofa was a bit lumpy and bumpy but spread a duvet out,problem solved. Had no problem with the kitchen or bathroom (quick air freshner spray even better). The entertainment was good although ear splitting and the carpet was somewhat... (read more)
Written on: 28/04/2012 by john43 (2 reviews written)
i stayed here last year yes it was run down. The staff were great its the managers i blame! The place needed some loving care. the shop was basic it ran out of bake beens haha there was a pub on site that was ok.The rooms were not like the pictures they were basic i have slept in worse yes you had too queue for blankets and sheets were british we like queues lol .the food was good plenty too eat,there is a great taxi service to and from the train station that i used it was very cheep, the... (read more)
Written on: 02/09/2011 by woody07 (1 review written)
The accommodation was so dirty that I had to wash my feet after walking on the carpet! The sofa was rancid - I refused to sit on it! Thank goodness we only stayed 1 night. We won't be back - definately not value for money!!!! (read more)
Written on: 27/07/2011 by mslater (1 review written)
there were a gud few of us that went in july and wot a weekend we had,we love southport and have already booked 2 cum bk in oct.the apartment was clean and the food was great,wot do u people want for the money u pay,the staff are all friendly and so hard workin and they really do work 4 for there wages,the downfall 4 all us was cumin home,take no notice of the bad reviews on here and go with an open mind,im a single parent and i went on my own and loved it.SOUTHPORT ROCK!!!!!!! (read more)
Written on: 13/06/2011 by robb1ebox (1 review written)
Went in April 2011 wife, 2 year old daughter and brother and sister-in-law, what a mess. First chalet not fit for refugee from war zone nor even the dog. Carpet coming up doors punched in nails sticking out of wall bed,chairs broken. Joined the "comlaints queue" offered new place, which was just as bad. Demanded refund, manager gave us free full board and another chalet. Decided too tired so took the bribe. Food shocking, not enough staff constantly running out of items like bacon for... (read more)
Written on: 14/05/2011
After reading a lot of bad reviews we were dreading going to pontins in southport but once we got there we were surprised, the acomadation was very basic but it was very clean, they are in the middle of doing it up. We had a 1bed apartment with 2 single beds and a sofa bed, the sofa bed was quite unconfortable but we soon sorted that by putting the 2 single beds together and they were both new beds, the bedding was clean and we were close to everything. The beach is 2 minutes around the... (read more)
Written on: 03/05/2011
I went to Southport Pontins with my mum and 6 year old son. I knew it was going to be basic, but I didn't expect it to be so dirty! We couldn't believe our eyes. We spent 2 hours cleaning before we unpacked. We had to stay as we were meeting up with family near Southport later in the week. It took an hour to check in and then it took me 30 minutes to queue to complain with many people checking out as soon as they'd checked in. PLEASE DO NOT STAY HERE!!!!! EVEN ONE OF THE MANAGERS SAID... (read more)
Written on: 03/05/2011 by LYN69 (1 review written)
Been to southport pontins a few times now both booked through the pontins brochure and the sun holidays and we've never been disappointed. Yes it needs a few tweaks here and there but not every holiday suits everyone but if you want a cheap and cheerful holiday that keeps the kids entertained then this is the place for you. The beaches are lovely, southport itself has some lovely attractions,we find something different everytime we go. The camp itself is slowly starting to be altered we got... (read more)
Written on: 01/05/2011
when we arrived we thought o my god what have we come to,but when we got o ur keys for the chelate we were glad we upgraded dread to think what the budget were like.the blue coats were brill they never stopped the staff on the site were very polite and couldnt do enough for you.food was cheap and tasted good two my two kids enjoyed it everytime.entertainment was fantastic my three year old daughter never stopped dancing the was loads two do for the kids would go back and recamend to a... (read more)
Written on: 29/04/2011
Arrived on 25th April at 4:00 to be greeted by a very friendly secruity guard that gives you the impression that your going to have a great time. Well what can I say everything disorganised que a mile long with people waiting outside to check in no staff help vistors at door as to where to book in as it was in surname alpha order. Whilst in que we finally collected our keys at 4:45pm. I had in mind to expect the worse as they say you get what you pay for and £40 WELL that can't be much. When... (read more)
Written on: 29/04/2011
all iam going to say is u get what u pay for !!!!! we arrived on 25th april found out our chalet was not ready we were given a free instant upgrade yes it needs a lick of paint yes it is outdated whilst we were there they were replacing sofa beds and painting..................this type of holiday is what YOU make off it dont go expecting 5 stars if u only paid 40 quid not gonna happen im afraid just go try it for urself (read more)
Written on: 28/04/2011
We arrived at pontins in Southport on Monday at 6pm. Whilst waiting to check in I heard a number of guests complaining about how dirty their apartments were but I wanted to see for myself, so off we went to our apartment. It was filthy, absolutely disgusting. There was tea stains on the kitchen floor, the carpets were a disgrace, the bedroom window was cracked and had black mould all over it, the other windows were so dirty you had to squint to see out them, the carpet in the living area... (read more)
Written on: 26/04/2011 by EMMA WILSON (1 review written)
absoloutely disgusting and filthy. my kids came back home with flee bites. should not be open should be shut down. WHERE IS HEALTH AND SAFETY????
Written on: 17/04/2011 by skenthome (1 review written)
Very bad holiday. Poor chalet. Poor entertainment. Unhelpful staff. I could go on and on. Promised a move did not get one. All I can say is that the other reviews are correct. We have been going to Pontins for years and have never complained as we just muck in but it really has gone to the dogs. Please do not go there, you have been warned. We only stayed because we had 3 kids who had been looking forward to it and we did not want to let them down. We paid £291 for a complete waste... (read more)
Written on: 15/04/2011 by coasterjamie (19 reviews written)
Pontins at southport is absoloutley appauling. The accomadation is the most filty place I have ever seen. There are holes in the walls, uncomftable beds and tacky plastic chairs to sit and eat on. The swimming pool is a waste of time, although it is very deep at one and so that is fun.
The extra activities are good but cost extra, and they even let funfairs plonk their rides on the Pontins site.
The only reason we stayed there in the first place was to use the local attractions, but... (read more)
Written on: 02/04/2011
What a waste of money.
We treveled 250 miles to stay here and i wish i never had bothered.
Thw apartment was an absoulte discrace and was so dirty we could not even sit on the sofas.
We took a 15 moth baby abd a 3 month baby and it was so dirty the kids could not do anything. We left 1 day earlier then planned.
Written on: 26/03/2011
DO NOT GO TO THIS PLACE
We have just got back from pontins southport with are 16 month old daughter and we left early we were in club accomadation and was a disgrace ciggies all over the floor only place open was queen vic and there was about 15 people on site nothing to do but the arcades no entertainment as promised food in pub was terrible microwaved and they clearly had no custom did complain to manger before i left also my daughter me and my boyfriend have all been bitten by some kind... (read more)
Written on: 09/02/2011
AVOID THIS PLACE LIKE YOU'D AVIOD THE PLAQUE!
The accomdation is likebeing put into a lot of cow dung, staff are excentely rude. Went into the chalet. (It was free as my mum won it) It was budget butI still expect alot more! If you look at the walls you will find they are just distusting. Staff we're horrible, if I had saw the review sites, I would of stopped my whole family. Someone acctulley died from the place whilst we were. Our 'budget' chalet we shared with millions of stick insects.... (read more)
Written on: 15/12/2010
for a £60 holiday for 4 nights at the end of august, we were lucky to have the weather and beach near as once you have been in the pool there is very little too do on site, unless you make your own fun, or use the pgl activities for older kids, the park is pants, and the crazy golf is just not happening.... this site has so much potential..... and yes the chalet was very basic, unclean, uncomfortable, but we were only theyre at night, plenty to do offsite, coastal walks woods, southport, for... (read more)
Written on: 01/11/2010
DO NOT GO.
booked for friday, sat, sun, mon. we initially booked a middle class apartment but this was smelly and a total disgrace.. we were moved at 9.30pm at night into a class accomadation, itched all night and could not sleep. in the morning it was obvious that this was no better than the first. we tried our best to make the most of it but the prospect of another night was daunting and about 3pm we gave our keys in and moved to a b & b in blackpool (heaven). This place is a total... (read more)
Written on: 29/10/2010
Just got back from a weekend at Pontins Southport and had a great time. After reading the reviews we were expecting to have a terrible holiday and were dreading going.
When we first arrived, we checked in straight away at 2pm and were given our keys and all the information required. We then booked some pgl activites for the children.
When we got to the chalet, yes its basic, but what do you expect for what you pay! After all you're not supposed to spend much time in the chalet, you're on... (read more)
Written on: 19/10/2010
ABSOLUTE DISGRACE,WE HAD BOOKED FOR 4 NIGHTS AND LEFT THE 1ST MORNING AT 6AM TOO MUCH TO MENTION FILTHY CARPETS DAMP THROUGH OUT MOULD IN SHOWER WHICH DIDINT WORK SINGLE GLAZED WINDOW WHICH WERE ALL COVERED IN CONDENSATION DIRTY LINEN DIRTY RIPPED BLANKETS NO TEA TOWLS NO OVEN GLOVES LIMITED CUTTELRY ALL DIRTY ONLY ON SITE EATING WAS A TAKE AWAY WHICH ONLY OPENS AT 9PM AT NIGHT AND THE ON SITE SHOP IS RUBBISH AND A RIP OFF,ONLY REASON WE DIDINT LEAVE AS SOON AS WE SAW THE ROOMS WERE VERY... (read more)
Written on: 15/10/2010
Just got back and to be truthfull wasn't expecting much after reading the reveiws. Well was very pleaslently surprised!!!! The accomodation was Budget and so was basic, but very clean and had just been decorated. Most of the Chalets have been recently painted and some by us were being decorated while we were there. We only paid £45 but would have paid at least £100 if I had to. Well worth the money, will be going back!! (read more)
Written on: 04/10/2010
the accomadation was very basic but clean and comfortable, i thought that the shops prices were very over priced aswell.
the staff were very helpfull and friendly though i will say!
i did notice there were lots of fag butts everywhere outside wich i thought was disgusting! especially when theres kids around!
i didnt think there was enough to do activity wise for kids and adults
but i reckon it is worth the money!, you pay for what you get hey?! (read more)
Written on: 03/10/2010
What planet are the palmers on. The entertainment isn't up to much. I have seen better punch and judy shows. when i arrived in the chalet i thought i was in Haiti post earthquake. I picked up better food from tescos bins. Bed sheets had more stains than i find on my tea towels. I would rather go camping at Celtic Manor in October than go to Pontins Southport. (read more)
Written on: 03/10/2010
We were quite apprensive about going to Pontins after reading the reviews on this site, to our suprise on our arrival, we found the Shallets to be luxurious,clean and very well maintained. The previous occupants were kind enough to leave a selection of shampoo's and deodrants of which we made full use! The kitchen and cutlery was of a very high standard!The cooker, fridge and dishwasher were spotless, which is suprising for budget accomidation! Moving on to the evening entertainment, my... (read more)
Written on: 02/10/2010
We have been to Southport park four times, even though the place needs knocking down and starting from scratch you cannot complain about the price for a cheap weekend away.Ok the rooms are very very dirty smelly and damp but you only get what you pay for.Some of the staff need training better but others are very good.First impressions of accomadation are scary,food is ok but over priced,ok for young teenagers to go out and about them selves but not enough to keep them entertained all day.I... (read more)
Written on: 27/09/2010
Pontins Southport.....Hadn't read reviews before booking,so delighted on arrival to find comfortable, clean accommodation in good condition. Considering the cost of our 4 day break we found it exceptionally good value for money, as did my parents, both in their 80's.The bar and restaurant staff were young and lacked training in servingfood and drinks. The entertainment for adults and children alike was poor, far too loud to the point of ear damage.The park lacked facilities for recreation... (read more)
Written on: 26/09/2010
The holiday was fab it was mine and my familys first ever holiday and we are going to be going again. The Bluecoats are so welcoming and entertaining fun was had by all thanks . The water polo game was one my children are still talking about still and loved the whole thing so much. Thankyou very much to all the Bluecoats at Southport Pontins. (read more)
Written on: 25/09/2010 by colinjb38 (1 review written)
We stayed in a classic apartment for 4 days monday 21- friday 24 september. the apartment was nothing short of a disgrace. dirty, lights not working and not fixed when requested, carpet and bedding filthy. i think in 2010 people expect a certain level of cleanliness. the main restaurant/ pub area was no cleaner and we never ate on the camp. entertainment staff and entertainment were fine as were the prices of drinks/ shop etc...southport is a lovely town with lots of nice pubs/ restaurants... (read more)
Written on: 21/09/2010
All i can say is the place needs knocking down and starting again, never been to an awfull dirty place, nothing to do, please dont go there, it is bad !!! (read more)
Written on: 20/09/2010
THIS IS A BIT LONG, BUT WORTH THE READ!!
Just returned from a 5 day break in Pontins at Southport, from Monday 13th to Friday 17th September.
Considering i read alot of reviews before i went and was wondering whether to go or not due to all the bad reviews i read i decided to go ahead anyway. I was really suprised when i go there, after reading the bad reviews i was expecting the worst, but it wasnt that bad. Dont get me wrong the place could do with a lick of paint, but you dont go to... (read more)
Written on: 20/09/2010
I have just got back from Pontins, SOuthport, with my mother and my 2 yr old daughter. We paid £176 for a Classic apartment, 13-17 Sept 2010. The first thing we noticed was cigarette ends littered on the floor - hundreds of them - no bins to stub them out. Our room was cold and damp, a heater didnt work, half the utensils were missing or faulty, and all dirty. The shower only worked for 7 - 10 secs at a time, the duvets and pillows were badly stained, mattresses were lumpy and uncomfortable.... (read more)
Written on: 19/09/2010
Well where do i start.... it was like a boot camp like you see on tv. The place is really run down. The food is like the rubbish microwave stuff they serve in weatherspoons, and not really that cheap, we went else where to eat and found price & quality of food 100% better. All the machines in arcade are old & breaking, if not allready. entertainment was rubbish unless you like lots of old folke and BINGO!!.... the room we stayed in was really run down, some what like chatsworth estate on... (read more)
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