Haven Holidays, Caister Reviews

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2.9 stars
Average rating for this product is: 2.9 out of 5

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Average Ratings for Haven Holidays, Caister

  • Value for Money2.9 stars
  • Overall rating2.9 stars

34 Reviews For Haven Holidays, Caister

  • Guest 3rd Nov 2009

    Reviewer rating: 1 stars


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    Will not return

    We got a 'cheap' break by collecting tokens through The Sun newspaper - bought the paper especially. On top of the £60 to book, we were charged £30 for power!!!!, £30 for leisure passes and an additional £12 for linen hire (we could have taken our own I suppose).

    Once there, the superior caravan felt damp - I suppose it was October/November. The bathroom was very small and could have done with a decent clean but the rest of the van was relatively clean.

    The site itself seemed very run-down. The pool area was dirty and cramped - not sure how they manage when all 1000+ accommodation units are occupied. You have to pay (you don't get back) money for the lockers. And then, one of the slides was not in use.

    Service everywhere was slow. It took over 20 minutes to get two portions of chips from the chippy - despite there being three members of staff on and only two small orders in front of me in the queue.

    The site shop was sparsely stocked. Fortunately there is a Tesco not far away which also has an ATM that doesn't charge (the site's one does).

    Even the site flags seemed to be laughing at us as, with them being so old and tatty, each of the flags only had the 'Ha' part of 'Haven' on display. Looking back it was funny to see all these flags displaying "Ha Ha Ha".

  • Guest 22nd Sep 2009

    Reviewer rating: 1 stars


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    I have been using Haven for a few years with my young children but have never been to caister so for a change we booked there!!!!!!!! DONT..... Very run down... Worse was that when we got our keys for our caravan they showed us on the map where we would be!!!!!!!!!!! Word for word... Go back the way you come in go down the main road past the housing estate past the shops and right at the bottom... Well RIGHT at the BOTTOM was the main road not 20 ft away from our caravan!!! with a housing estate ...

  • Guest 20th Jul 2009

    Reviewer rating: 3 stars


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    Just returned from Haven Holiday park (7 nights) staying in a 2 bed chalet, the appartment was clean and good value for money. The Neptunes bar was fun but get's a bit boring and have same songs and shows most nights. I found some of the staff rude, but the park made up for that, because there is alot for familys to do there.

  • Guest 29th Jun 2009

    Reviewer rating: 5 stars


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    Haven Holidays is a great park , has just had a lot of money spent on it ,

  • JunesSis 23rd Jun 2009

    Reviewer rating: 3.5 stars


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    We have just returned from a 5 day break to Haven Holidays, Caister. We were pleasantly surprised as we were unsure what to expect as we booked a cheap break through a national daily newspaper. We stayed in a 2 bed chalet and used the site as a base to explore the surrounding area so we did not use many of the facilities. The staff were friendly and the site was kept clean and to a good standard. Neptunes Bar wasn't to our liking but that's only our opinion as we are a middle aged couple and th ...

  • Guest 30th May 2009

    Reviewer rating: 4 stars


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    We have just returned from a 4 day break to Haven Caister we had a great time me my husband 5yr old and 10mth old. The staff were extremely helpful and our caravan was very clean and comfortable. We would definitely return my 5yr old just didn't want to leave.

  • Fozzy13 11th Apr 2009

    Reviewer rating: 5 stars


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    Just returned from a 4 day break with Haven Holidays at Caister - had a really good time. Plenty for the kids to do. Caravan was clean and well equipped and in a good spot. Staff were all very helpful. Been to a couple of other Haven sights and this is my favourite so far. There are 2 show bars Neptunes (VERY BUSY - get there early!!) and Seagulls. There is also a brand new arcade area new this year which is attached to a pub and restaurant. The beach is very close although we found it a bit dir ...

  • Guest 21st Nov 2008

    Reviewer rating: 3 stars


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    Find most of the staff are friendly. The haven office end of the site is nice and cared for. On the other hand the beach end (mostly caravan owners funny enough) looks run down dirty and has had no improvements. There seems to be a lot more groups of teenagers hanging around in the evenings and leaving litter around the beach and grass areas.

  • tommycee 2nd Nov 2008

    Reviewer rating: 3.5 stars


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    Having been coming to Caister since 1990s its always a nice well run site. However Bourne leisure need to invest in bringing the place up to Standard. Neptunes is a fantastic club with good acoustics, but all the lighting and sound system need updating. Bourne leisure should try marketing the place as a venue for Groups and perhaps themed weekends outside the main season. What was once a Flagship of the Haven (Rank) Brand and previously Ladbrokes. Please Bourne Leisure sort it out.

  • Guest 6th Oct 2008

    Reviewer rating: 3 stars


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    Very good chalet although was basic, close to the beach which was great for the kids. Entertainment was good value for money although we had to get there very early for a seat. Food facilities were ok, especially Mash and Barrel. Activities for the kids were good value most of them costing £5, overall enjoyed the holiday and would go back.

  • Guest 26th Sep 2008

    Reviewer rating: 0.5 stars


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    Used to love coming here but now my kids get bored. The place looks rundown and looks rough at the beach end while the Haven office end looks cleaner and more cared for. Don't think we will bother next year will try a new site.

  • Guest 25th Sep 2008

    Reviewer rating: 0.5 stars


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    Used to be a lovely site to stay. The seaguls club used to be free now you have to pay a lot of money for a pass only want a beer the rest is a waste of time.

  • travis1265 26th Aug 2008

    Reviewer rating: 0 stars


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    Beware, I do not recommend visiting Caister unless you really like a good horror story. On arrival into the site you may be forgiven for thinking that you have stumbled onto the set of "On the Buses" or "Carry on Camping". It's a real throw back from the 70's. Some of the staff were extremeley unhelpful and rude. We were kept waiting at reception for hours whilst our caravan was being "sorted". Eventually turned up to find a handyman trying to put fridge door back on (to no avail). Complained, o ...

  • hhove 3rd Aug 2008

    Reviewer rating: 2.5 stars


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    I'm Belgian and it was my first time to visit a British holiday park.
    We were in a chalet. It had everything you need, but nothing more. The chalet looked very outdated and didn't smell fresh.
    The swimming pool is a disaster! Has probably been bombed by the 'Luftwaffe' and never been restored since. Some of the security people in the pool were fat and constantly whistling. My 3-year old son was supposed to go alone on the water-sled and was forbidden to be accompanied by a parent, safety rules t ...

  • melh 30th Jul 2008

    Reviewer rating: 4.5 stars


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    Stayed in a superior plus 2 bedroomed caravan beds were made up on arrival so that was good very clean, parking spot next to caravan, close to all amenities, all sorts to hire, the beach was beautiful and only 2 minutes walk, staff and security very polite.
    Our overall review to the site is we loved it and are looking forward to going again next year.

  • gaz76 27th Jun 2008

    Reviewer rating: 1 stars


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    On the whole the park was good. Security was good. Chalet smelt mouldy, cobwebs, dirty floors, dirty windows, dog poo outside chalet. Not a very nice place to stay. We will never stay in a chalet on the haven site again. On the internet it looked much better. Staff weren't very helpful when we complained. Really puts you off returning.

  • feehughes 25th Jan 2008

    Reviewer rating: 0 stars


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    Drove for 9 hours from Scotland to get here expecting "luxury silver chalet" was anything but luxury! Complained straight away but told was fully booked wait till Monday and would be moved. When Monday came offered only one alternative on other side of park in caravan. Son took ill in restaurant was sick everywhere and no staff willing to help me even though struggling to take sick son out and 3 other kids. I left the next day cutting short my holiday but when complained was offered no refun ...

  • jedimasterlincoln 9th Jan 2008

    Reviewer rating: 4 stars


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    2007 was our first holiday here & it exceeded our expectations. There were 6 people in our party, with the 4 children ranging from 7-13. The caravan was Silver 3 bedroomed and adequate for the numbers. If we had wanted hotel-standard acccomodation then we would have booked a hotel.
    They did leave us an extra set of double bedding - but this was easily swapped for the single set of bedding they failed to provide us with.
    We KNEW the on-site shop was the sort of standard you'd expect from a ...

  • jamiewells 15th Sep 2007

    Reviewer rating: 0 stars


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    I have been to Caister a few times over the past 8 years, but after my recent holiday experience, however, I will never return to that dirty, run down, dated place again. Don't get me wrong I have had such a fantastic time when I have stayed at this park before, but I can not believe that with the money this place must make every year, they have not invested it wisely in my opinion.
    The paint work seems as if it has not been done in years. Dirty toilets, poo found in the pool and strikes.
    The ...

  • latte 6th Aug 2007

    Reviewer rating: 1.5 stars


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    We have been going to Caister Camp for 6 years and have sadly watched its decline. The camp itself is very shabby, we had 2 caravans for our party of 11 with age range of 12 to 48, 1 van was bronze 3 bed and it was gross, the bathroom/shower walls had rotted through into the back of a wardrobe, the flooring around toilet was the same and had been filled with expanding foam, the upholstery was in dire condition with holes/burns/stains and the carpets don't bare description, I defy even the hardie ...