written by Apotter1234 on 14/05/2019
Booked a week on the touring site, I lasted two nights before I ended up heading home. The site is very noisy with traffic from the main road, and the security barrier right outside the plot. Staff, in particular the wardens are argumentative and very impolite. The showers are very poor, unless you enjoy a cold shower! They had an issue with my awning which was not to their liking, and I was ordered to take it down, no alternative arrangements were offered. Promised a full refund which I have not received.
written by elainewillis on 11/10/2010
just returned early from this site as i found it was nothing like i was lead to believe.We always go to sites this time of year and we expected it to be quieter than at busy times and we chose this.We booked a platinum caravan and on arrival the beds were made up with cheap nasty linen and there was only one pillow per person and these were covered in mould, there was'nt any DVD player nor towels that i had paid for .The caravan was at least a 15min walk from the entertainment complex and as i paid nearly £400 for an off season caravan i expected to be nearer to the bars , all the entertainment at our end of the site was closed for the season , not mentioned on either the web site or brochure , there was nothing in the caravan to tell us the opening times etc and on the daywe arrived it was full of majorettes from all over the country in a competiton and as a result one of the bars was closed to us (private function) and the other one was full up and we were unable to get a drink or eat and this was the same on the sunday , this was very upsetting as it was my 50th birthday and wedding anniverary the reason we went away .this is not place i will ever go back to.
written by on 03/04/2010
after arriving here all excited because of what other people had said about the site we were instantly brought down to earth with a big bang .when we were shown our caravan not only was it not cleaned but we were also greeted with a bowl full of dirty dishes from the previous family, dirty carpets and dirty tables. after complaining to the management we were allocated another caravan which was supposed to be the spec above the one we had payed for, i have stayed in much better.the whole site was unbelievably expensive the activities were from £3 to £6 and when you have got a few children the amount soon mounts up .the local spar on site is very very very very expensive you will need a bank loan to shop here. to say that they are supposed to have spent 5 million pound on this site there is no sign of it really. the swimming pool was not warm at all my little boy cried most of the time in there because he was cold.there was also a lot of dog poo around the site to which i found out on a couple of occasions walking back to my caravan at night.
written by on 10/09/2009
We have just returned from a break at Primrose Valley haven park and were all very diappointed. We paid around £300 for a 3 night break. Everthing on the site was overpriced and there didn't seem to be any activities that were included in the holiday price, other than the small swimming pools which only made money on the lockers.
Even the bingo is a rip off! There is a prize bingo every night that must collect atleast a few hundred quid, however the prize for the full house must have cost less than a tenna!
The boat hire is also a rip off. It is not like other holiday parks where you have a small funfair included in the price, you have to buy tokens and each ride costs a certain amount of tokens. The cheapest ride we saw cost 3 tokens - which is £1.50 but this was just for the baby rides. The other rides took more tokens. Some rides had to be paid for cash and didnt take tokens. There is a small crazy golf area which costs £2 per person - so a family of 5 would cost £10! Other funfair activities like go-karts were ridiculously high priced.
The only activities we saw during our stay seemed to be the arcades which also cost a fortune and you spend a long time looking for the members of staff when the machine eats your money - because alot of the machines were broken.
There is a convenience store onsite but if you have already booked to go to this boring operpriced place, i would suggest taking absolutely everything you might need with you because it is so overpriced. We took our own food but needed a few things during our stay and easily spent £200 in this shop which would have cost £50 in a normal shop.
Our van wasn't too bad but the toilet room stunk and the previous guests left nuts on the sofa around the dining table. Our fridge/freezer kept turning itself off during the nights for some reason so our frozen food was ruined. The only other sall things wrong with the van was that the tin opener and the toilet light didnt work.
When you first get there you park at the reception area, then naturally head for the big sign that says reception, but then you get sent around to another building where there are arcades and a couple of pubs. You have to go into one of the pubs to check -in (so that you buy drinks while you wait a long time). However, on the way into this building, you will be stopped by a security guard asking for your pass - which you cant get until you have checked in???? You will have been given a check-in time on your booking form. When they say its time for the 4pm check in, the queue runs from the stage area, right up past the bar then around the room so i hope you like standing! This is just so disorganised and wouldn't happen at any decent holiday park.
If you order anything from the onsite resturaunts, be prepared to wait over an hour for your meal to arrive at your table - to make you buy more drinks maybe??
All in all we had a crap time, our 6 year old cried to go home, our 14 year old thought we took him there to punish him.
When we booked up, we had seen the advert on tv stating that it was value for money and we thought it looked similar to a Butlins site but it is anything but.
If you are considering booking to go here I would seriously consider booking for Butlins or Flamingoland instead, it may cost a little more to book but you are getting value for money and it will end up saving you a fortune in the long run.
There are some nice places to visit in yorkshire but this place brings it down.
written by primmy on 11/08/2009
our 4th year at Primrose Valley. We pay for platinum,we got a filthy caravan,moved to a different smaller one.i was told i was a v.i.p. I would hate to see how they treat people they dont class as v.i.p thanks very much,your customer satisfaction skills are in diar need of improvement. I usually lo my holiday here
written by on 28/07/2009
just back from primrose valley yorkshire i would advise if you were thinking of going,dont it was horrible,the caravan,park,the staff were rude and not helpful,if you have kids have plenty of money with you cause it is so expensive there,there is no ice rink or climbing wall there as it says in the internet i would never recommend this park to anyone
written by large pants on 19/06/2009
Haven Holidays, Primrose Valley was the worst holiday ever, we normaly go abroad but thought that we would give the uk ago, never again.
very expencive, rude staff.
to be honest would have be happer at work!
written by on 28/07/2008
Primrose valley is the worst holiday I have ever been on. I will never be on another Haven Park the only thing that's free is the swimming pools and they are not that great compared to the one at Craig Tara. Its Butlins for me next time as swimming pools are great plus everything is free once you're on the park
written by Whites on 07/04/2006
Like another reviewer arrived 3pm at Haven Primrose Valley and waited until 3:30pm(check in time), given ticket 341, yes that's 340 other families to be checked in 1st. Sent to wrong reception (by staff) then it just got better. The linen store had ran out(don't worry sir some will be delivered to your caravan). 9:45pm my baby and toddler were overwhelmed by this. On entering our caravan it was clear it hadn't been cleaned(still full of previous guests rubbish, filthy carpets, oven and dirty beds! Went straight back and reported this (don't worry sir someone will be round to clean it). 11:45 am next day. It was in the middle of a swamp got the car stuck cleaned the van ourselves reported this got a £20 meal voucher. Went for evening meal 5:30pm had ran out of half the food I ordered then said it will be an hour (place was a third full at best). Swimming pool was really good, things for children to do were good if a little expensive. Didn't last the week, will never go again.
written by STIMO on 05/06/2005
Haven Holidays Primrose Valley - We arrived for a 4-night bank holiday break. We had pre booked 3* accomodation and were told check in was 3.30pm. We arrived at 3pm and waited patiently with our 3 children untill 3.30pm. At this point we were given a raffle ticket to queue to check in to our accommodation. The ticket No was 102 which meant that 101 other families had to check in before I could. We eventually got checked in at 4.50pm and the accommodation given was a chalet. 5 mins later we arrived at chalet 104 near the boat lake and it was disgusting !!! The whole place stunk of damp, the furniture had more stains than a tramp's underpants, the beds literally had things moving on them and you had to wipe your feet on the way out!!! We contacted reception and asked if they had seen the state of accommodation offered, they said no as they were stuck in the office but they knew that some were quite bad! Which to be fair was quite an understatement. We were then offered a caravan which was a little better, but not good, so we stayed for two nights until my wife and kids had had enough so we went home.
To be fair, the location of the site is good, and Filey is a nice town and some of the staff were quite helpful, but on the whole I would recommend that people stay on an independent site rather than one owned by Haven Holidays.
written by garyb on 11/10/2004
We booked ''standard'' accommodation at Haven Holidays Primrose Valley (booked through daily express ''offer'' it was filthy, the smoke alarm was hanging down from the ceiling without a battery, the reception did not want to know about re locating unless money was handed over. We left and went home......a 230 mile round trip for nothing, our advice is go somewhere else...honest...!!!!
written by clarkand on 29/08/2004
I think Primrose Valley needs to do some rethinking on the way forward, as the state it is in is very unacceptable for the amount of money people spend each day of their holiday their. I think they should lower the price get more stuff included in the tickets other than the pool and train their staff
Get something done
Written on: 17/05/2008
I disagree with this review because...I think it's a bit harsh and you must of been on a different holiday than us we found it to be great yes it is steep in prices but most places are that's how they make there business.
written by nothappyatprimrose on 17/07/2004
We spent four days at the Primrose Valley and booked through a private let. While the caravan was fine, nice and clean the park and site was not what we expected. Everything cost a lot of money and like the first review we were £100 + per day. We dined out at the Chinese one night and a meal for two adults and one child was £36 (main meal only and three soft drinks). The arcade cost a fortune and this is where you will spend most of your time if the weather is bad, but be prepared for unruly kids and intoxicated parents. The entrance tickets cost us £40 for three nights and were a waste of money but then if you do not have them you cannot use any of the facilities. Nothing is free except the pool which was mobbed. Okay they put on shows at night but they were nothing special and at times looked very amateur, I am sure they use staff during these acts. The bars are knee deep and you must be prepared to wait 15 minutes to be served.
written by sunshine44sunshine on 11/04/2004
Haven Holidays Primrose Valley - After you have been on the fair for an hour and then been in the amusements for an hour there is very little else to do, everything is very expensive and most days after we'd spent £100 we didn't know what else to do. The kids were bored with it all after a few days and there is no-where else to go to, surrounding Scarborough and Bridlington are nice places for days out, but again full of the same fairs and amusements. On camp there is a very stingy food portioned fish and chip shop (that was expensive) that doesn't do pizza or kebabs as stated, or a Burger King. This was the worse holiday we have ever had, after spending the money we did we should have had a ball of a time, but we came home feeling quite depressed and penniless.
Examples of prices (you have been warned)
Go karts £3 for 6 minutes
Bumper cars £2 for 4 minutes
Bumper boats £3 for 4 minutes
Bike hire (3 trikes and 1 mountain bike £18 for an hour
Bouncy castle £1 for 5 minutes
Trampolines £1 for 5 minutes
Crazy golf (10 holes, 1 hole shut, no score cards) £1 each
Bowling £2 each for 10 rounds
Dinners and teas for family of four approx £15 a time.
Bungee rope over a trampoline £4 for a few minutes
Game of pool £1
The only free thing is swimming, but it gets jam packed and closes three times a day.
Re-mortgage before you go :-)
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Guest's Response to elainewillis's Review
Written on: 13/04/2012
Sorry that you had a bad time - but why would two adults go to a park that is aimed at young families???
I have been to Primrose a few times and have hired a private van which was lovely but I wouldn't set foot on there if it was just my husband and I going away,