written by Caroline304 on 18/02/2024
Dirty room carpet stains and not hovered. Quilt badly staind and covers don't fit, hair in the beds. Dusty biscuits under sofa sofa stained. No bowls to use microwave or measuring jug. Limited cooking utencles. Most shows and activities already booked unless you pay. Some Rides closed like chairs and helter-skelter throughout our stay. Staff good. Shows in reds ok. Asked to get room cleaned they did and carpets bed remained same and had 1 towel. This was a comfort plus accommodation! Really. Works unplaced which ok but not ideal.
written by Amanda.82 on 23/09/2023
Room we booked was in poor state, wooden window frames, no heating working, bathroom fan not working, our pillows we slept with were disgusting, the room was fousty. The larger in REDS was gone off when approached staff they said it was fine but clearly not as few people said same it was off. Apart from the room the staff was lovely, the restaurants were fab food was stunning. Plenty things to do with activities for adults and kids to do.
written by cswood on 12/08/2023
great entertainment. went to butlins minehead the chalet was disgusting bathroom was filthy,stains on carpet,curtains and pillows,dust everywhere a monkey could of done a better job cleaning it.All that money people pay and you cant even update the chalets,there was paint coming off walls the windows wouldn't open properly it felt like we was staying in a abandoned place. my car was damaged in the car park and no one left a note so me and my daughter had to pull over on the hard shoulder on the motorway because they had hit it that hard they made a big bulge in my tire so it took us 7 hours to get home where it only takes 2 and a half hours all you think about is MONEY and fit as many people as possible in the place DISGUSTING i won't be going again
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