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Written on: 13/04/2017 by cr999 (1 review written)
I have purchased several Le Creuset products for my wife. One of them was a frying pan which turned out to be a bad one.We took it back to the store at Sherway Gardens in Toronto. They did nothing and asked to call the head office which we did. They in turn asked us to go back to the store and select a product that they could replace the frying pan with. We did that and called Head Office back only to learn that the product we selected was a special edition one and could not be a replace… Read Full Review
Written on: 20/03/2014 by pickywoman (1 review written)
My experience is the same as other complainants. The enamel inside my casserole dish chipped off as I was browning meat ready for a casserole. The Le Creuset customer service staff examined it and said it showed I had been using it on too high a heat, and refused to replace it. The heat I used was not excessive, and I fail to see how else I could have cooked anything in it. In short, this casserole dish was not fit for purpose. When you consider the price of these items, this is quite… Read Full Review
Written on: 05/07/2013 by Edsina (1 review written)
I love the look of my le creuset casserole and cooking in it was a joy. Unfortunately the enamel chipped into my food, enamel is glass! I have had it assessed and, of course, it is out of warranty because it has been overheated. I have been very careful with it so I don't know what temperature would have been safe. Lukewarm perhaps!… Read Full Review
Written on: 22/05/2013
I contacted Le Creuset helpline for small damage on the enamel of my Le Creuset casserole. After I sent the casserole they replied that the damage was excluded from warranty (they will find a way to exclude it, believe me), so you need to battle very hard if you think you are right. I asked for a chargeable repair service and they do not offer this. The only solution they offer is buy a brand new expensive one casserole and dump the damage one. That's all. Never buy Le Creuset again… Read Full Review
Written on: 11/02/2013
We were given the black enamel variety for making a Danish Christmas speciality called Aebleskiver. Le Creuset even call this pan "Aebleskiver Pan" in Danish. It was the most expensive pan you could buy for this purpose. The trouble is, the black enamel is not non-stick and as such you can't actually make Aebleskiver in it without them sticking. Since they need to be turned to make them round, the pan is completely useless. Customer Service have told me that the pan needs to be seasoned by… Read Full Review
Written on: 18/10/2012 by jay325 (1 review written)
We were given 2 Le Creuset frying pans for Christmas 2011, bought from Bentalls in Kingston. Both have been used frequently and one has peeled around the edge where as the other is perfect. As we have 14 pieces of Le Creuset we know how to use and handle but for an almost £100 item, we cannot believe this has happened. The response from Bentalls in Kingston is pathetic, granted we dont have receipt as gift but they have asked me to get bank statement from relative which is not going to be… Read Full Review
Written on: 20/09/2012 by Sramdeen (1 review written)
Over the past few years I have spent well over £400 on le creuset cookware. The stainless pans and ceramic items are still going great and I really rate these, but all of the non stick items (milk pan x 2 and frying pan) have been returned under the 10 year warranty. The items were replaced but within a year there were signs once more of the non stick coating coming away from the edges. I might expect this from a 5 tesco pan, but not a £40 milk saucepan. I am now once again going to have to… Read Full Review
Written on: 24/01/2012 by Hendy (1 review written)
Cost price £100+. However purchased Debenhams sale for £90+. I have only cooked once with Wok, it is very heavy which I thought would render it good quality. However when purchased I did not take into consideration the fact that the handles are also cast iron, and despite following manufactures instructions, the handles became too warm to touch. I found it awkward and dangerous trying to get the food from the Wok to plate taking into consideration the weight of it also. I find it difficult to… Read Full Review
Written on: 05/11/2011
We have now twice returned Le Creuset non stick pans under their 10 year guarantee. The third set is now peeling away from all the pan edges. I do not think it even worth claiming on the guarantee a third time and will buy an alternative make… Read Full Review
Written on: 30/09/2010
Frankly, Le Creuset has no place in a cooks kitchen. We have other cast iron cookware which has been very good, most of which is bare, not non- stick - the point of cast iron is the coating of oils it builds up. Have now returned three out of four Le Creuset pieces purchased one and a half years ago, and we do know how to look after it. Big casserole slowly developed a crack from an initial blemish noted on supply, little casserole lost bits of non-stick to reveal rust underneath, and was never… Read Full Review
Written on: 31/08/2010
Avoid any Le Creuset non stick pans. I have had frying pan and milk pan where the non stick coating started to flake off after a few years. On complaining, the response from Le Creuset was that it had been used on too high a heat and with the wrong implement. Neither of these was true. More likely that they don't know how to get the surface to stick to cast iron!… Read Full Review
Written on: 12/07/2010 by Sara79 (5 reviews written)
I love Le Creuset pans and if they were any cheaper i would buy in bulk, but i can only afford 1 or 2 at the time. I bought 2 sizes of the deep frying toughened non stick pans with lid and a griddle. They are extremely heavy because the bottom is thick. Food does not stick, even if you cook with very little fat. I even use them to cook risotto and it never got burned at the bottom. I find them easy to clean and also go in the oven. I haven't had any problems in around a year… Read Full Review
Written on: 02/02/2009
Le Creuset Cookware has a lifetime guarantee, distributes the heat evenly like it says. Customer service excellent, quick queue unlike others you wait ages. If you don't look after the pan and read the instructions of course faults will appear. You can be a user for 20+ years but still wont know how to look after it. High heats are only used for boiling. Start off the pan on a high heat but use liquid so it doesnt heat dry. Turn the heat down straight away when adding food and you find the pan… Read Full Review
Written on: 25/03/2008 by qualitycontrol (1 review written)
I have been using Le Creuset pans for over 20 years.
I recently had a problem with the non stick flaking off.
I contacted customer services by letter. There response was to telephone me and tell me it was my fault for having the light too high!
It also cost £9.95 to send it too them for them to inspect.
I did eventually get the postage back from them.
In future I will buy from Marks & Spencers, at least you know you have a superb customer service there… Read Full Review
Written on: 05/01/2008
Le Creuset Cookware looks good, it is long lasting and is non-stick. However, I found it to be far too heavy to use on a regular basis, so in my opinion, a waste of money… Read Full Review
Written on: 02/01/2008
I think that Le Creuset Cookware is really over rated. The pans are very heavy, Food sticks and they are difficult to clean… Read Full Review
Written on: 10/12/2007 by Sophiej1987 (1 review written)
I really like all of the Le Creuset Cookware range, the quality is great and even though they are slightly more expensive than some products, they are worth it. Great value for money, can be used to make almost anything, very durable, and wash easily. Available in a wide range of colours, and have a life time guarantee… Read Full Review
Written on: 16/10/2007 by pumpkinpetal (2 reviews written)
Only after using it a few times, the white enamel just shattered in the middle of cooking. When I stirred the casserole, white little shards started to appear. The bottom of the pot had come off and I had to throw out the dinner.
I took it back to the retailer who sent it away to Le Creuset. Despite no longer having the receipt (as it was a gift), they were happy to replaced it with a caution not to overheat it next time. I didn't think I treated it that badly.
It took me a while to trust the… Read Full Review
Written on: 31/05/2006 by cwheatcroft (8 reviews written)
I bought a size 29 Le Creuset cocotte new from Ebay for a lot less than the retail price (about £50 versus £80). I was in the middle of retail therapy at the time, so I didn't use the thing for a while. Fortunately, my girlfriend demonstrated that it can be used for just about anything. Making chilli? Cook off the ingredients in the pan, add everything else and put the lid on. Casserole: cook off, add liquid, put in the oven then take straight to the table. Sausages and bacon without the… Read Full Review
As rated by our community of reviewers
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