Le Creuset Cookware Reviews
Latest Reviews
★☆☆☆☆
“Really poor customer service - No repair centre”
Written on: 22/05/2013
I contacted Le Creuset helpline for small damage on the enamel of my Le Creuset casserole. After I sent the casserole they replied that the damage was excluded from warranty (they will find a way to exclude it, believe me), so you need to battle very hard if you think you are right. I asked for a chargeable repair service and they do not offer this. The only solution they offer is buy a brand new expensive one casserole and dump the damage one. That's all. Never buy Le Creuset again. (read more)
★☆☆☆☆
“Le Creuset Doughnut Pan”
Written on: 11/02/2013
We were given the black enamel variety for making a Danish Christmas speciality called Aebleskiver. Le Creuset even call this pan "Aebleskiver Pan" in Danish. It was the most expensive pan you could buy for this purpose. The trouble is, the black enamel is not non-stick and as such you can't actually make Aebleskiver in it without them sticking. Since they need to be turned to make them round, the pan is completely useless. Customer Service have told me that the pan needs to be seasoned by... (read more)
★☆☆☆☆
“Le Creuset non stick frying pan - Bentalls Kingston”
Written on: 18/10/2012 by jay325 (1 review written)
We were given 2 Le Creuset frying pans for Christmas 2011, bought from Bentalls in Kingston. Both have been used frequently and one has peeled around the edge where as the other is perfect. As we have 14 pieces of Le Creuset we know how to use and handle but for an almost £100 item, we cannot believe this has happened. The response from Bentalls in Kingston is pathetic, granted we dont have receipt as gift but they have asked me to get bank statement from relative which is not going to be... (read more)
★★☆☆☆
“Non stick peels away after a year”
Written on: 20/09/2012 by Sramdeen
Over the past few years I have spent well over £400 on le creuset cookware. The stainless pans and ceramic items are still going great and I really rate these, but all of the non stick items (milk pan x 2 and frying pan) have been returned under the 10 year warranty. The items were replaced but within a year there were signs once more of the non stick coating coming away from the edges. I might expect this from a 5 tesco pan, but not a £40 milk saucepan. I am now once again going to have... (read more)
★☆☆☆☆
“Cast Iron Wok”
Written on: 24/01/2012 by Hendy (1 review written)
Cost price £100+. However purchased Debenhams sale for £90+. I have only cooked once with Wok, it is very heavy which I thought would render it good quality. However when purchased I did not take into consideration the fact that the handles are also cast iron, and despite following manufactures instructions, the handles became too warm to touch. I found it awkward and dangerous trying to get the food from the Wok to plate taking into consideration the weight of it also. I find it difficult... (read more)
★☆☆☆☆
“Le Creuset Non Stick”
Written on: 05/11/2011
We have now twice returned Le Creuset non stick pans under their 10 year guarantee. The third set is now peeling away from all the pan edges. I do not think it even worth claiming on the guarantee a third time and will buy an alternative make. (read more)
★☆☆☆☆
“Frankly, Le Creuset has no place in a cooks kitchen....”
Written on: 30/09/2010
Frankly, Le Creuset has no place in a cooks kitchen. We have other cast iron cookware which has been very good, most of which is bare, not non- stick - the point of cast iron is the coating of oils it builds up. Have now returned three out of four Le Creuset pieces purchased one and a half years ago, and we do know how to look after it. Big casserole slowly developed a crack from an initial blemish noted on supply, little casserole lost bits of non-stick to reveal rust underneath, and was... (read more)
★☆☆☆☆
“Avoid any Le Creuset non stick pans. I have had...”
Written on: 31/08/2010
Avoid any Le Creuset non stick pans. I have had frying pan and milk pan where the non stick coating started to flake off after a few years. On complaining, the response from Le Creuset was that it had been used on too high a heat and with the wrong implement. Neither of these was true. More likely that they don't know how to get the surface to stick to cast iron! (read more)
★★★★★
“I love Le Creuset pans and if they were any cheaper i...”
Written on: 12/07/2010 by Sara79 (5 reviews written)
I love Le Creuset pans and if they were any cheaper i would buy in bulk, but i can only afford 1 or 2 at the time. I bought 2 sizes of the deep frying toughened non stick pans with lid and a griddle. They are extremely heavy because the bottom is thick. Food does not stick, even if you cook with very little fat. I even use them to cook risotto and it never got burned at the bottom. I find them easy to clean and also go in the oven. I haven't had any problems in around a year. (read more)
★★★★★
“Le Creuset Cookware has a lifetime guarantee,...”
Written on: 02/02/2009
Le Creuset Cookware has a lifetime guarantee, distributes the heat evenly like it says. Customer service excellent, quick queue unlike others you wait ages. If you don't look after the pan and read the instructions of course faults will appear. You can be a user for 20+ years but still wont know how to look after it. High heats are only used for boiling. Start off the pan on a high heat but use liquid so it doesnt heat dry. Turn the heat down straight away when adding food and you find the... (read more)
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Showing 1 - 10 of 16 Reviews
☆☆☆☆☆
“I have been using Le Creuset pans for over 20 years. ”
Written on: 25/03/2008 by qualitycontrol (1 review written)
I have been using Le Creuset pans for over 20 years.
I recently had a problem with the non stick flaking off.
I contacted customer services by letter. There response was to telephone me and tell me it was my fault for having the light too high!
It also cost £9.95 to send it too them for them to inspect.
I did eventually get the postage back from them.
In future I will buy from Marks & Spencers, at least you know you have a superb customer service there.
(read more)
★★☆☆☆
“Le Creuset Cookware looks good, it is long lasting and...”
Written on: 05/01/2008
Le Creuset Cookware looks good, it is long lasting and is non-stick. However, I found it to be far too heavy to use on a regular basis, so in my opinion, a waste of money. (read more)
☆☆☆☆☆
“I think that Le Creuset Cookware is really over rated....”
Written on: 02/01/2008
I think that Le Creuset Cookware is really over rated. The pans are very heavy, Food sticks and they are difficult to clean. (read more)
★★★★★
“I really like all of the Le Creuset Cookware range,...”
Written on: 10/12/2007 by Sophiej1987
I really like all of the Le Creuset Cookware range, the quality is great and even though they are slightly more expensive than some products, they are worth it. Great value for money, can be used to make almost anything, very durable, and wash easily. Available in a wide range of colours, and have a life time guarantee. (read more)
★★★★☆
“Only after using it a few times, the white enamel just...”
Written on: 16/10/2007 by pumpkinpetal (2 reviews written)
Only after using it a few times, the white enamel just shattered in the middle of cooking. When I stirred the casserole, white little shards started to appear. The bottom of the pot had come off and I had to throw out the dinner.
I took it back to the retailer who sent it away to Le Creuset. Despite no longer having the receipt (as it was a gift), they were happy to replaced it with a caution not to overheat it next time. I didn't think I treated it that badly.
It took me a while to trust...
(read more)
★★★★★
“I bought a size 29 Le Creuset cocotte new from Ebay...”
Written on: 31/05/2006 by cwheatcroft (8 reviews written)
I bought a size 29 Le Creuset cocotte new from Ebay for a lot less than the retail price (about £50 versus £80). I was in the middle of retail therapy at the time, so I didn't use the thing for a while. Fortunately, my girlfriend demonstrated that it can be used for just about anything. Making chilli? Cook off the ingredients in the pan, add everything else and put the lid on. Casserole: cook off, add liquid, put in the oven then take straight to the table. Sausages and bacon without... (read more)
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Le Creuset Uk's Response to qualitycontrol's Review
Written on: 30/05/2008
Note from the Manufacturers: We are sorry that you feel this way about Le Creuset Customer Service. To explain further, there is no Lifetime Guarantee on Le Creuset frying pans; the guarantee on frying pans and omelette pans is 10 years, because of the non-stick coating. The 10-year Guarantee covers manufacturer and material fault, not accidental damage or wear and tear.
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<br/>One of the benefits of using cast iron as a material for cooking is due to the heat retention qualities. It is essential, therefore, to use only low to medium heat at all times, so that the build up in temperature in the pan will not become so great as to be detrimental to the coating.
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<br/>As the pan heats up and cools down it will expand and contract. The non-stick coating (and indeed the cast iron) is designed to cope with some movement, but if the temperature within the pan has built up in excess of the recommendation, then the non-stick layer will become brittle. The coating may then split and tear and will appear scorched. A key sign of excess temperature is when the external enamel develops a series of €˜hair-line € cracks around the base.
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<br/>As we have no way of knowing how a customer uses the pans, we always give them the opportunity of sending the pan in for an inspection. We will then inspect it, if we have a telephone number we will contact the consumer and discuss it with them or we send a letter out with our findings, offering solutions and advice.
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<br/>For more information with regards to the Care & Use of Le Creuset products please contact the Helpline 0800 37 37 92 or go to www.lecreuset.co.uk
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