H&M Reviews

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★★☆☆☆
1.6 / 5
685
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Add your review of H&M to Review Centre! Tell us about the best fashion bargains or worst purchases you've made in the shop. What do you like most about their H&M Online Shopping? Do they have the right sizes and lots of choice for both casual, work and formal clothes? What about shoes, lingerie, handbags and jewellery? What was the customer service like? Once you've written your review, come discuss clothing and fashion in our fashion forums.
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Latest Reviews

★☆☆☆☆

“Terrible online service”

Written on: 06/09/2017 by scottbarber (1 review written)

Disgusting online service. I paid for goods without realising I needed to do a bank transfer at a later date. I then received an email a few weeks later saying I have to pay a penalty charge late fee, and that I now have a bad credit debt....all for the sake of £38. The funny thing is, I didn't receive any late notice warning beforehand. Once I found out I tried to call them and pay over the phone, but they wouldn't accept any payment. They said I had to set up a direct debit with my bank. The… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 02/09/2017 by Adamsly238 (1 review written)

The service in this branch is terrible. The management staff sucks and the staff aren't at all attentive to your shopping needs… Read Full Review

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★☆☆☆☆

“Terrible management ”

Written on: 02/09/2017 by 360England (1 review written)

There are barely any staff and the ones there are so rude and unhelpful. The store is absolutely terrible and I will not be going there again and definitely would not recommend. They need to knock it down and turn it into a better store with new staff and managers that actually know how to do their jobs. Disgraceful… Read Full Review

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★☆☆☆☆

“Full of sheet. ”

Written on: 31/08/2017 by Haley340 (1 review written)

I walk in and clothes are unorganised and all over the floor. There is no one around to ask for help. Clothes are not clearly put on the right rack (sale or normal price). The managers and other members of staff are rude. There was one member of staff in the fitting room who was rather helpful but I feel like that was only place you could locate one memeber of staff. The queues on the shop floor was ridiculous and with most the tills empty. If H&M have a store they should probably hire the… Read Full Review

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★☆☆☆☆

“Worst Service!!”

Written on: 31/08/2017 by Jaylene11 (1 review written)

The Bromley branch is just a bad and horrible place to go. Shopping is meant to be a fun experience to have and not leaving a shop feeling angry and violated. Rude staff and management who didn't seem to what to help with my inquiry about clothing from their store it was more like a 'not on the floor it's not here attitude'. I wanted to speak the manager (ended up speaking with two) to try and help with my shopping problem I waited forever for them to come down and help me and they just were… Read Full Review

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★☆☆☆☆

“Disgusting service.”

Written on: 30/08/2017 by 1952Ralston (1 review written)

The Bromley branch is just a horrible place. Very rude management who didn't seem to know what they were doing and not properly trained staff. I had to wait a long time to see the managers on the floor. Not managing the store well at all. Bless the staff who tried doing their managers job and helping me as much as they could. I was extremely disgusted with the service by the managers and their attitude. They seemed uninterested and very rude. I felt very intimidated and not welcomed. The floor… Read Full Review

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★☆☆☆☆

“worst shopping experience ever! where are the staff!!???”

Written on: 30/08/2017 by ReginaClarke384 (1 review written)

I walked into the Bromley branch the other day with my son and my granddaughter and needed some help and advice about something I purchased online, strangely there were no staff on any of the shop floors and the only staff that were there seemed to be struggling on the till points with there being only one member of staff and a cue so long it looked near enough out the door way. I could hear other customers complaining and wishing for better service. We then made our way to the male section to… Read Full Review

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★☆☆☆☆

“Quality fabric gone down the tubes”

Written on: 24/08/2017 by Alinad410 (1 review written)

I'm from the UK, & know this company used to produce nothing but the best. I still have many great items that still look like new today.; HOWEVER, the quality of their clothing (in the US) has totally gone down the tubes. Their styles used to be on the "cutting edge"; however, no more & the materials used - VERY CHEAP!! What a shame!!!! Materials H&M used to utilize where practically all natural fibers (wool / cotton / etc. Now - practically everything is Man Made. I purchased a lovely… Read Full Review

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★☆☆☆☆

“Poor Exchange Policy”

Written on: 22/08/2017 by bpStanton10 (1 review written)

Just beware that if you purchase merchandise that is packaged for example underwear it is not returnable or exchangeable. Many retailers have the merchandise samples that you can eyeball the sizes so that the packages don't get opened. My mistake I should have opened the package but now I am stuck with underwear that cannot be used. I will not shop here anymore… Read Full Review

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★★★★★

“amazing”

Written on: 27/06/2017 by Hutchisonsv464 (1 review written)

great customer service… Read Full Review

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★☆☆☆☆

“Rude store assistants.”

Written on: 19/06/2017 by Lavenda (1 review written)

I never ever had similar experience in different place before, to be treated this way. This is not the first time a store assistant had rude and arrogant attitude towards me. Do you train your staff to behave that way, treating customer as a suspect?… Read Full Review

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★☆☆☆☆

“Anti-white advertisements”

Written on: 13/03/2017 by SalvadorRalston (1 review written)

Will not be buying anything from H and M owing to their anti-white advertisements… Read Full Review

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★☆☆☆☆

“I ordered a gift card for a family Member on line. I...”

Written on: 12/01/2017 by Whitney1984 (1 review written)

I ordered a gift card for a family Member on line. I never received a confirmation code, only an email stating my card had been shipped. Three days after I ordered it. The email stated it would take 3-5 business days to arrive. It did not show up so I called customer service. I was placed on hold by someone who had no idea what they were doing and could not find my order. My credit card had already been charged so I asked to speak to a supervisor. I was told that my order had been shipped but… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 15/12/2016 by lpOwens492 (1 review written)

Really, really bad service. Maternity coat not delivered, no response to emails, huge queues on the phone. No refund. Will never shop here again… Read Full Review

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★☆☆☆☆

“Their mistake”

Written on: 28/11/2016

Received a different size than what I ordered, returned for a refund because they didn't have the size I originally ordered. Refunded LESS the return fee??? Their mistake!! I understand its just a simple mistake BUT they will not refund the full amount. Wont be a next time for me!… Read Full Review

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★☆☆☆☆

“bad quality item and bad customer service”

Written on: 17/11/2016 by Bradleyur487 (1 review written)

i bought a pair of black ankle boots which were really terrible as they gave me blisters after 2 hours of wearing them. i returned them but during the process at the till, while i was speaking the woman wasn't paying attention and even cut me off whilst i was speaking. she didn't even apologise for the fact i was returning them and she said 'okay' and refunded me and looked really moody. she was also a supervisor, which doesnt reflect well at all on the store. i felt like they wanted me away as… Read Full Review

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★☆☆☆☆

“immoral ”

Written on: 26/09/2016 by JasonAllen153 (1 review written)

Nothing I have seen or heard would ever make me my family friends followers or subscribers ever spend one red cent at this immoral store… Read Full Review

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★☆☆☆☆

“Online shopping dissaster”

Written on: 30/08/2016 by JakeO'Brien1957 (1 review written)

Spent hours online picking out seventy dollars worth of clothing and accessories planning to pay with gift card. Not only does the Canadian site restrict you from ordering online, when willing to order along with pay more from the American site it does not accept gift cards. Any experiences I have had in the store where pleasant with the staff but not much option in clothing and sizing. If you are not paying with gift card I would suggest shopping online in the American store, but if you are… Read Full Review

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★☆☆☆☆

“worst customer service ever!!!!”

Written on: 21/07/2016 by 299O'Brien (1 review written)

i visited the h&m store in stratford westfeild recently, i went in for a refund for an item i bought from the sale rack which had a label with £15 on it. I was in a rush the time I originally bought it so I didn't realise i was charged £25 for a different item instead of 15 for the item i actual bought. However when i went im for a refund they said the item codes do not match so they won't be able to give me a refund and because the sale item is £15 i won't be able to exchange it for the… Read Full Review

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★☆☆☆☆

“WORST SHOP EVER- SERVICE AND COMPANY !!!!”

Written on: 14/07/2016 by ShawnAllen46 (1 review written)

Are you thinking of shopping in h&m ?- well don"t !!!!!!!!! H&m have basically accused my daughter of taking £3. 99 worth of bracelets, when she clearly had not!! My daughter had spent all her money she had in h&m (£40) on new summer clothes. She went to the till and paid for the items, however the till assistance took about 3 mins to scan 3 items... As they were engaging in conversation with each other and kept wandering of!! Eventually my daughter paid for her items and walked out the shop… Read Full Review

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