H&M Reviews

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★★☆☆☆
1.6 / 5
621
17% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Add your review of H&M to Review Centre! Tell us about the best fashion bargains or worst purchases you've made in the shop. What do you like most about their H&M Online Shopping? Do they have the right sizes and lots of choice for both casual, work and formal clothes? What about shoes, lingerie, handbags and jewellery? What was the customer service like? Once you've written your review, come discuss clothing and fashion in our fashion forums.
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Latest Reviews

★★☆☆☆

“Do not be fooled”

Written on: 29/07/2015

I have had a number of friends that have ordered from H & M and told me that it takes a long time and to not bother - however I ordered anyway and they were right. I was fooled thinking that the delivery was from when I ordered not from when it was dispatched. This has really upset me because I have things in the order for a family members birthday and for my holiday and I'm still waiting. I think the online shopping needs to be better organised and state that delivery is from dispatch not from… Read Full Review

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★☆☆☆☆

“Appalling on-line service”

Written on: 26/07/2015 by benevolentbuyer (1 review written)

I ordered some items of clothing for my daughter for our holiday 3 weeks before we were due to leave. The delivery time specified was quite long but well before the time we were due to travel. On Monday 21st I received an email stating that the goods will be delivered by Wednesday 23rd. When I phoned them on the Friday after the Wednesday deadline had been and gone, unhelpful customer service told me that the courier had tried to deliver and I had refused delivery(!?!). I asked why I would… Read Full Review

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★☆☆☆☆

“Will Not Return”

Written on: 26/07/2015 by Nucwrath (1 review written)

Bought a pair of jeans that turned out to be cut wrong. They would not accept a return, despite my trying to return them 2 days after purchase, them not being worn, and having the receipt. Contacted customer service and they said it was my fault for not trying them on better… Read Full Review

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★☆☆☆☆

“Discusted ”

Written on: 22/07/2015 by Dixonye133 (1 review written)

I went to h&m at the weekend with my mum, chose my items and went to the till. At the till there was no que and one lady behind the counter. We were ignored for a few minutes before I got some form of grunt to come forward. She continued to grunt at me whilst folding my items. She then carried on doing something else. After a few more minutes I got a very snotty "i t still says you've not inserted the card" so I persume she'd ask me through one of her previous grunts. I appoligised and entered… Read Full Review

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★★☆☆☆

“Delivery and refunds take far to long!!”

Written on: 15/07/2015 by Lookgoodalways (1 review written)

H&M delivery delay takes the fun element out of shopping online. Then the refund process takes a while too!! Please take heed h&m and improve this experience for your customers who I am sure would like to be able to rely.on you and recommend your online service… Read Full Review

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★☆☆☆☆

“awful customer service!! ”

Written on: 13/07/2015 by Watsonar327 (1 review written)

Awful customer service, will never shop there again!… Read Full Review

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★☆☆☆☆

“Waiting on delivery for ever for £3.95. ”

Written on: 28/06/2015 by Felipe431 (1 review written)

Having ordered online, my order took over a week to get to me. With 3 calls asking for tracking to be updated being hung up on and no information whatsoever. Hermes are not much better with their delivery. Haha! so much for german efficiency- website user unfriendly if you're lucky the page might load on your screen. Dont waste your life. Use other high street brands they have much better operation… Read Full Review

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★☆☆☆☆

“Absolutely shocking ”

Written on: 27/06/2015 by Henryu409 (1 review written)

I ordered roughly 5 items weeks before my holiday. Although it says on their site that they deliver between 3-5 days i never saw the site of it until after coming back from my holidays, the package was delivered and found underneath my doormat (still got the picture). I am just very shocked how a retailer can get away with such shocking customer service. I have lost the heart of even stepping in H&M shops. Will never even recommend anyone… Read Full Review

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★☆☆☆☆

“awful!”

Written on: 24/06/2015

They are the worst at online orders ever. In the past two things I've ordered from there never arrived. They don't provide you with tracking numbers and send their orders via the royal mail so when you email them asking where your parcel is they say they can't help you as it's with the royal mail so they can't track it. Shocking service!… Read Full Review

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★☆☆☆☆

“Absolutely awful”

Written on: 17/06/2015

I ordered a pair of shorts a few weeks ago, it was 4 days late. When it got here, it did 't fit, so I sent it back. I ordered a new one in the right size. H&M said it would arrive between the 8th and the 10th, it still hadn't arrived on the 15th, so I called them. The woman that 'helped' me was very rude, and started asking questions about my date of birth instead of trying to solve the problem of my order not being delivered. Her problemwas this: according to H&M, one should not be allowed to… Read Full Review

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★☆☆☆☆

“Absolutely Pathetic”

Written on: 16/06/2015 by KaelynCarey (1 review written)

What everyone else says is totally true. I received several dress shirts in a tightly taped bag, something you'd see for underwear. These dress shirts were all squeezed in together and when you opened up the package they were just squashed together… Read Full Review

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★☆☆☆☆

“Never use online ordering!”

Written on: 11/06/2015

If you want your item by a certain date do not order online! It would be better to wait for daily deliveries in store and hope the items you want come in store. Pointless having an online ordering system if it is not convenient to the customer, I ordered online and they could not give me a clear date for when to expect my parcel. I therefore have to go to a sorting office whenever they decide to deliver my parcel as I will be at work or out. They don't even offer click and collect, next day… Read Full Review

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★☆☆☆☆

“The worst for online ordering”

Written on: 04/06/2015 by Felixi79 (1 review written)

Ordered some clothes online, 2 days after I purchase I get an email saying they wont dispatch until I call them, which I did.. to my utter shock I was told they don't deliver to business addresses, people that primarily order online are people that work full time, therefore cannot sit at home waiting for an order, no logic what so ever. I told the customer service advisor, well I work full time, I wont be home for delivery? She tried to be helpful, however god knows when I will receive my… Read Full Review

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★★★★☆

“One of the lucky ones?”

Written on: 01/06/2015

I ordered some homeware bits from H&M as they have lovely things in at the minute. A few days later I started to read all these terrible reviews about orders get getting lost,taking months to arrive and simply just horrendous service. I then got a bit anxious to whether my order was going to actually arrive. I did have to email them to tell them that I had put the delivery address as my work which isn't allowed however, they sorted it very quickly and they are a very friendly team to contact… Read Full Review

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★☆☆☆☆

“Awful H&M online ordering!!! Don't do it! ”

Written on: 28/05/2015 by Snopj1234 (1 review written)

Second time I've ordered online from H&M and both terrible experiences. Never again! Firstly they don't deliver to work addresses or to their stores. It's been ten days and still no sign, now without holiday clothes and money spent on ordering them! Unless you can wait 3 weeks for your items don't risk it and order elsewhere - they are not reliable enough in fulfilling their delivery promises… Read Full Review

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★☆☆☆☆

“Worst company to order from!!!”

Written on: 24/05/2015 by zjJenkins440 (1 review written)

I've ordered previously with h&m a few months back and the service and delivery was shocking, i ordered something for next day delivery and it didn't turn up for 4 days after i'd purchased this order. I thought this was just a one off, i ordered from them AGAIN Monday (wished i hadn't) and they took the money out twice and didn't even send me a confirmation email, my order says dispatched and it still hasn't arrived, the customer service is terrible, they all say different things and keep you… Read Full Review

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★☆☆☆☆

“Poor costumer service ”

Written on: 23/05/2015 by Orr334 (1 review written)

I used to like shopping at H&M, however recently I have ordered online and some of my things came in different sizes. I sent back the items within 2 days and two weeks later I have received no items, a refound or even an email! I have called up multiple times however the staff weren't very helpful. They asked me to send several emails which I have sent multiple times, however i still haven't had a reply or any sign of my items… Read Full Review

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★☆☆☆☆

“Awfull company ”

Written on: 19/05/2015 by McElroysk260 (1 review written)

There customer service is terrible Orders don't arrive Or if did you will be waiting a month I will never order or use there online website Ever again Be warned do not buy online Other online retailers are a lot better… Read Full Review

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★☆☆☆☆

“Buyer beware!”

Written on: 18/05/2015 by 1966English (1 review written)

Absolutely appalling service. If it is in the shop buy it there. Do NOT attempt to get any item delivered online. H&M need to be far more competitive. Would like to give no stars but sadly not an option… Read Full Review

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Tasha1234's Comment

Written on: 19/05/2015

Totaly agree the online service is terrible

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★☆☆☆☆

“Delivery waiting!!!!!!”

Written on: 16/05/2015 by Callahanjl190 (1 review written)

I placed an order on a really nice dress I decided to spend the last of my money on so I could wear it to a wedding. I orderd the dress on the 7th may. The delivery dates were 12-14 May. It's the 16th and its still not here. When I emaild them to find out what was going on they said wait to the 21st and if its not there by then they do something about it. I am livid. Not only at the poor delivery but also at the customer service they have provided. I will Never shop or order from here again nor… Read Full Review

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