H&M Reviews

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★★☆☆☆
1.6 / 5
18.6% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Add your review of H&M to Review Centre! Tell us about the best fashion bargains or worst purchases you've made in the shop. What do you like most about their H&M Online Shopping? Do they have the right sizes and lots of choice for both casual, work and formal clothes? What about shoes, lingerie, handbags and jewellery? What was the customer service like? Once you've written your review, come discuss clothing and fashion in our fashion forums.
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Latest Reviews

★☆☆☆☆

“BAD DELIVERY”

Written on: 27/08/2014 by BraedonRuiz135 (1 review written)

I order a bag for my daughter for school 10 days ago and it said that it was suppose to be delivered last week but still not arrived. I looked this week and only monday it was dispatched, this is ridiculous, I click on track my parcel and it says that my parcel shipment has not been received yet. I am never ordering online ever again, even though I love the shop. I know some might say that it's not in stock but it is, it is in stock, in the colour I want. She needs this bag my next week, so I… Read Full Review

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★☆☆☆☆

“Bad online service & Delivery times. Misleading...”

Written on: 26/08/2014 by Flooduf177 (1 review written)

H&M has the longest delivery times imaginable. Nothing arrives on time and some items are delivered separately. Ordered a jacket which said it would take a month and a half to arrive, when I rang customer services after being hung up on many times and being placed on hold for 20 minutes they told me that it was a pre-order service, that the jacket wasn't actually with H&M yet, although the website did not explain this. On a separate occasion I ordered a pair of jeans which were far too large… Read Full Review

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★☆☆☆☆

“Horrible online shopping experience ”

Written on: 24/08/2014 by Mariah474 (1 review written)

What a disgraceful online shopping experience first of all not very easy to navigate around the site I finally after an hour got my items In my basket but I could not go further unless I installed the app.. ???? No chance! My phone I will say what apps are on there !!! I emptied my basket and left. Sort yourself out h&m you have been around a hell of a long time and there is a lot of competition out there ... Pull ur finger out before it's too late… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 23/08/2014 by Broussard403 (1 review written)

Twice ive orderd of h&m , 1st time it took 4 weeks to recieve my delivery, I took a chance and ordered a second time giving them the benefit of the doubt. Maybe i was just unfortunate the 1st time . I recieved an email 3 weeks ago stating my order was on its way , im still waiting to recieve it. Will not be ordering again.Avoid… Read Full Review

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★☆☆☆☆

“Worst shopping experience ”

Written on: 20/08/2014 by Stout310 (1 review written)

Dreadful horrific service and will never shop in h&m ever again. They advertise on their website the specific dates when they will deliver and then they fall to deliver on time. Calling the customer service I find is useless as clearly everyone employed in H &M are utter idiots and not helpful at all. I called to cancel the order I had made online as they failed to deliver on time. Advised them not to bother deliver as I no longer require their items, they proceed to still deliver to a random… Read Full Review

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★☆☆☆☆

“David Beckham Body wear briefes”

Written on: 18/08/2014 by Cirquip (1 review written)

These briefs are good the first time you wear them but then go baggie. I bought a pack of three and got a second pack free. I think they must be trying to shift a bad shipment.I had high hopes for these as they are David Beckhams. I know he's a great footballer I would hope his underwaer would be great too. I was wrong… Read Full Review

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★★★★★

“Customer service”

Written on: 17/08/2014 by Weroiuty (1 review written)

I had a query with a purchased item, so i called the online customer service number and found them to be very well informed, non judgemental, helpful and prompt in finding a solution. I never write reviews but i was so impressed with the level of service that i had to provide some positive feedback… Read Full Review

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★☆☆☆☆

“why call them deliveries”

Written on: 17/08/2014 by Reidm125 (1 review written)

This is without a shadow of a doubt the worst delivery service on offer on the high street. Why oh why do you treat customers who part with there hard earned cash in sucha hoddy way? Just be honest and explain when on line on the very first page that it is a minimum one month wait… Read Full Review

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★☆☆☆☆

“Ridiculous website and delivery times”

Written on: 16/08/2014 by JohannaWarren (1 review written)

Placing an order and paying is no guarantee that you will get the items you have paid for - their logistics and website stock intel is abysmal, you will place an order, pay, then receive an email saying one or more items are out of stock, delivery times fluctuate on the website daily i.e. 'in stock' will then change to 'available on ...... date' (often 2-3 weeks in the future) so you will be left waiting weeks for your order. They also normally take between 4-7 days to actually PROCESS your… Read Full Review

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★☆☆☆☆

“never again!”

Written on: 14/08/2014 by Pratt474 (1 review written)

I wish i would have read these reviews online before ordering! H&M messed my order up SO much! i ordered two items on the 18th July and they still have not arrived! They changed the delivery three times everytime i went to check on how my order was proceeding. Then last week, they said my parcels were coming in two separate packages and they wasn't going to send one out even though i had already paid! Its shocking really, £4 for p&p and it takes a month to deliver, i could have bought another… Read Full Review

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★☆☆☆☆

“Absolutely atrocious delivery service”

Written on: 13/08/2014

I placed an order at the end of July, some items arrived 2 weeks later and others will be arriving, after several re-scheduled delivery dates, a month after I placed the order, incredibly slow in my opinion and given that I live in central London. I wanted to return some items from the first delivery but was told that I would only get a credit note in store. The only other option was to call Hermes, the delivery company, and arrange for them to collect the parcel but they are unable to… Read Full Review

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Jones355's Comment

Written on: 13/08/2014

Wish I read the other reviews before ordering online. NEVER ORDER ONLINE!!!

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★☆☆☆☆

“WORST ONLINE DELIVERY SERVICE I HAVE USED!”

Written on: 08/08/2014 by Jaspero389 (1 review written)

I ordered a pair of shorts from H&M online on july the 13th and was sent an email saying they would be delivered between the 31st July-2nd August! Unusually long time to wait! The money was taken from my bank account on the 31st july but still hadnt had me delivery! I waited and on the 2nd August H&M delivered a catalouge to me, so i called up to be told that my shorts had been despatched on the 29th of july and would be with me by the 5th august, 5th august came and i had no shorts - I checked… Read Full Review

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★☆☆☆☆

“Very very poor service.”

Written on: 01/08/2014 by 239Neal (1 review written)

I am not rcomanding any one .very poor service i orderd online my deleveiry didnt come ana they didnt send me any email for any reason .i wait four week they i asked for my money back.dont trust them… Read Full Review

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★☆☆☆☆

“Don't order online”

Written on: 31/07/2014 by DestinyCassidy (1 review written)

Okay, so I've actually been a loyal customer of H&M. I order their products online, I buy things in store, but this is the last straw for me. Ordering online has always been such a pain in the ass for me. First of all, you're paying $5.95 for terrible and slow shipping. Seriously, the shipping and handling is THAT bad, I cannot stress this enough. Second of all, their customer service sucks. I tried calling to see when my order will be dispatched after waiting 2 weeks from when I ordered, and… Read Full Review

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★☆☆☆☆

“Still waiting for delivery... ”

Written on: 29/07/2014 by BradenMonaghan311 (1 review written)

Cannot believe the time it has taken to deliver one bikini and what makes it worse is she you phone customer services they have no idea when it's going to arrive either. Never order on line for H&M… Read Full Review

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★☆☆☆☆

“Cheap rubbish at prices to embarrass”

Written on: 29/07/2014 by Shopaholic666 (7 reviews written)

I have always had a mixed feeling about H&M for many reasons. It is always one of the "cool" places to buy clothing from for young people, however, it is probably the second worse shop on the high street behind the dreaded Topshop. The clothing quality is atrocious, half the clothes I have bought from there have lost almost all colour in a regular wash or even by hand, they lose shape, go wrinkles and uneven, the stitching is never done properly, the quality of the fabric is drastically below… Read Full Review

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★★★☆☆

“Delivery was sooo bad!”

Written on: 25/07/2014

I ordered ONE pair of shorts on the 17th of July. When I got to checkout I found I had to pay £3.90 for delivery and that I should expect it between the 21st- 25th of July. I thought this was totally ridiculous, It's only a pair of shorts. It arrived on the 25th of July which was what they said but it came in a tiny package and should not have been £3.90 for postage. My mum runs here own business and sends small parcels in a box with a teddy inside for less that what I paid for a tiny pair… Read Full Review

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★☆☆☆☆

“NEVER,NEVER, NEVER ORDER...”

Written on: 25/07/2014 by VanceMonaghan (1 review written)

Please before you read this, never order online with this company. H&m are spouse to be a fantastic company, with there "great customer service", but what they don't tell you is the hidden truth about there delivery service. Once you are finished with your shopping and would like to checkout, you are expected to pay £3.90 for a delivery service which is one of the WORSE!!! delivery service, I have ever know. I order a delivery on 19th of July, and was told to expect the delivery between the… Read Full Review

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★☆☆☆☆

“Wish I'd read this before ordering on line”

Written on: 23/07/2014

Placed my order 11th July, heard nothing, but realised something was happening when £38.89 went out of my account on 21st July. The had email to say order had been dispatched, today is 23rd and it has not arrived, should be small parcel therefore Royal mail. Their communication is very bad. If it arrives tomorrow a full two weeks since ordering, not sure where they get the 4-6 days from! H&M really need to up their game, when as many have said, next day or at least two days is the norm for… Read Full Review

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★☆☆☆☆

“worst online shopping experience ever”

Written on: 23/07/2014 by Vaughanev260 (1 review written)

So first the whole point in my doing online shopping here was for a particular dress and a top. I bought a couple other things since I was paying 5.95 shipping anyways. The dress originally had a size 14. I ordered it. 3 days later they processed my order and deleted the dress because they didn't end up having it. It sold out pretty quickly and I ordered a size 10. Then 2 days later they had a 12. So I ordered that. Then They sent me the wrong item. It said specifically on the order form that… Read Full Review

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