H&M Reviews

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★★☆☆☆
1.6 / 5
17% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Add your review of H&M to Review Centre! Tell us about the best fashion bargains or worst purchases you've made in the shop. What do you like most about their H&M Online Shopping? Do they have the right sizes and lots of choice for both casual, work and formal clothes? What about shoes, lingerie, handbags and jewellery? What was the customer service like? Once you've written your review, come discuss clothing and fashion in our fashion forums.
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Latest Reviews

★☆☆☆☆

“avoid at all costs”

Written on: 28/03/2015 by Fergusonmk91 (1 review written)

Appalling is the only way to describe the online shopping. After four weeks of waiting for an order and calls to customer service my item is suddenly showing as damaged and not delivered. This comment appeared on the Hermes site dated and timed a full day after when H&M were still saying it would be delivered. Customer service were polite and helpful for the first two calls a month ago. On the third call, after the parcel had been with Hermes for a week and I called to ask when delivery… Read Full Review

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★☆☆☆☆

“Advert !”

Written on: 28/03/2015 by 171Steele (1 review written)

I found the new advert with Beecham playing pool as bad as their merchandise !… Read Full Review

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★☆☆☆☆

“Taking a week and a half”

Written on: 22/03/2015 by MileyWatson141 (1 review written)

I ordered 2 items on a Thursday & they tell me the estimated date is from the 18-20th I wait and wait till I can't wait anymore & I had to email them , they told me not to worry and my delivery would come soon. I tracked my parcel and saw no movement. I was then sent a email by the parcel company telling me that they'll deliever my parcel in 2 days???? Huh? I've been waiting more than a week? I would never order from h&m again , the delivery just takes too long. And they also charged me 3.90… Read Full Review

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★☆☆☆☆

“The web don't even have a search box”

Written on: 17/03/2015 by chRafferty340 (1 review written)

The web don't have a search box, this is basic! The page don't let you open the products in new tabs, so you have to go on and back continuously, this is so frustrating. The images of clothing are all so photoshopped, these don't look as real (how the different color T-shirts have the same shadows??) even the models only have the head real, the body is a mannequin! It don't says the size that is wearing the model, nor the height of the model. You can't select the clothes by color, or kind or… Read Full Review

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★☆☆☆☆

“WILL NEVER ORDER ON-LINE AGAIN FROM H&M”

Written on: 15/03/2015 by julie561 (4 reviews written)

I wish I had read the reviews before I placed my order on-line. I placed an order on 3rd March, the cost of the item was £7.99 and I didn't realise the postage was £3.90. That was my fault so I accept the charge but I do not expect it to take 10 days to reach me. The website states 3-5 days. When I contacted them they did refund me the delivery cost but my point is I accept there is a delivery cost but the delivery time is too slow which had I known I would definitely not ordered on-line… Read Full Review

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★☆☆☆☆

“WILL NEVER ORDER ON-LINE AGAIN FROM H&M”

Written on: 15/03/2015 by julie561 (4 reviews written)

I wish I had read the reviews before I placed my order on-line. I placed an order on 3rd March, the cost of the item was £7.99 and I didn't realise the postage was £3.90. That was my fault so I accept the charge but I do not expect it to take 10 days to reach me. The website states 3-5 days. When I contacted them they did refund me the delivery cost but my point is I accept there is a delivery cost but the delivery time is too slow which had I known I would definitely not ordered on-line… Read Full Review

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★★★★☆

“Loyal Customer Here”

Written on: 08/03/2015 by Sarah95 (1 review written)

I love shopping at H&M! The prices are reasonable most of the time, and I like how the clothes are always arranged in appropriate sections so it's much easier for me to look for what I want. I find the exchange policy also very useful and they stick to it well. Just a few weeks ago, I bought a white shirt while I was in a rush and it was a tad too small when I tried it at home. I was very busy for the next two weeks so thank goodness the exchange policy is available for 30 days and my receipt… Read Full Review

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★☆☆☆☆

“Worst place ever”

Written on: 27/02/2015

2 weeks ago recived and email from h&m saying my order was dispatched got a tracking code which does not work and 2 weeks on have not received it got in touch with h&m was told its not our problem your item is with courier. Worst thing is this is the second time round. Will never use them again or Hermes which is there courier… Read Full Review

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★☆☆☆☆

“Online ordering huge mistake!”

Written on: 12/02/2015 by Raegani481 (1 review written)

So I ordered a skirt over 9 days ago and I still haven't received it. No tracking number or notification to say when it will be here. Two occasions I was hoping to wear it and couldn't because i'm still waiting on delivery! Never again… Read Full Review

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★☆☆☆☆

“Online order/ delivery to work address not possible”

Written on: 04/02/2015 by Alib273 (1 review written)

Placed an ordered online to be delivered to my work address. I was told to call them as there was a problem with my order, I called to be told that they don't deliver to work addresses, only residential. Considering I will be in work during their delivery hrs of 8am - 8pm and that they require my signature, this is ridiculous. I asked whether they could deliver the order to one of their stores for collection and was told it was not possible. A really terrible service… Read Full Review

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★☆☆☆☆

“Love H&M but the online re-stocking is HORRIBLE!!!”

Written on: 26/01/2015 by 1948Owen (1 review written)

I tried ordering 2 of their decorative pillows & a few candles from their Home section. The pillows immediately sold out about 2 hours after putting them in my cart. The candles have been "Out of stock" for weeks now. It's nearly impossible to order from their site without everything being "Out of stock"… Read Full Review

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★☆☆☆☆

“Terrible online service - very slow updates on your...”

Written on: 20/01/2015 by Peyrat (2 reviews written)

This company really haven't mastered the art of offering good online shopping. Their orders take far too long to be delivered and as for the returns; well you need to keep very clear records of dates and items etc as YOUR ACCOUNT TAKES FAR TOO LONG TO BE UPDATED!! I have now been charged a late payment fee for something I know isn't correct but will have to work it all out before complaining. Stay clear of the online facility; it's not worth it. Just pop into their stores or GO ELSWHERE!… Read Full Review

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★☆☆☆☆

“worst delivery”

Written on: 20/01/2015 by owMaurer1958 (1 review written)

I ordered on 9th january got an email on the 13th to say it's on the way finally arrived on the 19th january, i already sent them an email on the 18th jan to say it hadn't arrived so i got an email on the 19th to say you've signed for it and they would of called me had they had a tel number, thats funny i put my telephone number on the email! Had they had my size blazer in store never would of ordered online but they might have but when you ask assistant they say everythings out because they… Read Full Review

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★☆☆☆☆

“worst delivery ever!”

Written on: 17/01/2015 by Laineyg488 (1 review written)

Never again will I order from H&M. Expecting delivery between 12th-16th January. Today being the 17th. They only told us after they took the money that a jacket we ordered was out of stock.H&M are quick enough to take payment,but not quick to send our delivery.Would not recommend to friends and family!!! I now have one unhappy teenage daughter… Read Full Review

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★☆☆☆☆

“DO NOT ORDER ONLINE!!!! ABSOLUTELY AWFUL!”

Written on: 17/01/2015 by Helen17303763 (1 review written)

I ordered some clothes online on jan 5th. I got a confirmation that it would be sent between 12-16th. I waited for the order, as these were items I needed for my labour due date (I'm 39 weeks pregnant). Nothing arrived. I called them to be told they had put a stop on the order as they don't deliver to business addresses. My address not a business address! It is my home address, a house in Rawdon which is a residential area. When I called them they said that their computer had flagged it as a… Read Full Review

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★★☆☆☆

“Love h&m bad delivery ”

Written on: 10/01/2015 by BraedenSchultz274 (1 review written)

Love h&m cloths fit me perfect But there delivery is horrendous Taken over well over ten days for items Bit of a joke when your paying for delivery… Read Full Review

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★☆☆☆☆

“Call themsleves "customer orientated" ”

Written on: 08/01/2015 by Brownsv308 (1 review written)

Rude, late, not impressed. Upon ordering i was informed of my packages intended arrival. That date came, no sign of it. Rang customer services, after waiting well over 2 weeks for a 4-6 day delivery, to be told it was "4-6 day after dispatch." Going by the dispatch date, it should be here tomorrow, but there's no shipment information either. Customer services were rude, telling me it was my own fault for not reading it properly. When i asked if I could cancel my order, they said no. Online… Read Full Review

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★☆☆☆☆

“Poor Quality ”

Written on: 08/01/2015 by yiNichols423 (1 review written)

My son ordered two coats online... Both arrived but really late and both the coats had defective zippers. My son's coat zipper won't zip down AT ALL, had to take it to the cleaners only for them to cut it. The zipper on the coat he bought for me also is stuck smh. Poor quality and as a result I nor my son will never buy anything from H&M again. Whomever is making the clothes for this company sucks. It doesn't make sense people are spending their money for garbage. They need to send these things… Read Full Review

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★☆☆☆☆

“Parcel not delivered, customer service ZERO”

Written on: 06/01/2015 by tatvond (1 review written)

I placed an order on 26th Dec 2014. On 30th Dec an email was received that the parcel has been despatched. They have provided an invalid tracking number. I have emailed customer service and they are not even bothered to respond. I am out of pocket and very disappointed. Would I used them again? Ermm.. NO!… Read Full Review

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★☆☆☆☆

“DO NOT ORDER ONLINE ! Less than 1 star deserved.”

Written on: 06/01/2015 by 156Campbell (1 review written)

I placed an order on 23rd December, knowing that it would come at the start of the new year. They estimated delivery by 02nd Jan - today is the 06th January and the courier site hasn't updated other than order generated on 26th December. I have called twice and been told that it will be with me they just couldn't tell me when - it has been 15 days since I paid my money and I've got nothing and no parcel to track. Customer Services were not interested, no apology just curtness. Be warned DO… Read Full Review

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