H&M Reviews

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★★☆☆☆
1.6 / 5
627
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Add your review of H&M to Review Centre! Tell us about the best fashion bargains or worst purchases you've made in the shop. What do you like most about their H&M Online Shopping? Do they have the right sizes and lots of choice for both casual, work and formal clothes? What about shoes, lingerie, handbags and jewellery? What was the customer service like? Once you've written your review, come discuss clothing and fashion in our fashion forums.
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Latest Reviews

★☆☆☆☆

“Online delivery service shambolic!”

Written on: 15/08/2015 by tomtom8k (1 review written)

H&M's delivery service is truly terrible. Don't buy anything from them if you need it for a date as they will surely miss it. They will not deliver to business addresses for "security reasons", every other company I have ever used delivers to my work address with no issues at all. I don't know what security breach could possibly take place by delivering a pair of shorts to my work but this is H&M's fear. Dispatch time was as fast as a snail. Ordered the items on a Saturday and they were… Read Full Review

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★★★★★

“Great Service”

Written on: 13/08/2015 by AmeliaWalk (1 review written)

After shopping on a busy Saturday last week with my daughter at the Trafford Centre, I bought a some lovely things for our holiday. There was a bit of a queue no problem it's weekend and busy so I expect that. I got to the till to be greeted by a lovely young lady, beautiful smile and a happy friendly welcome. She chatted with my little girl making her smile and not once rushing us asking about our holiday what was my little girl looking forward to. Even discussing her favourite Frozen… Read Full Review

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★★★☆☆

“Not that bad - could be better”

Written on: 12/08/2015 by 1970Keegan (1 review written)

After reading other reviews on here I was feeling rather worried about whether my two orders full of lovely home ware would reach me. Thankfully they did. I kept checking on the website for the Hermes tracking to be updated. I received a text notification a few days after I'd placed my order to say that my order would be delivered within 48 hours. Both of the parcels arrived a day or two later than the H&M estimated delivery time but within the couriers estimated delivery time. On the… Read Full Review

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Tkblades's Comment

Written on: 13/08/2015

did you get your order today?

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Tkblades's Comment

Written on: 13/08/2015

Also if you dont mind me asking where you are from? I'm from the US and I've been hearing alot of bad reviews involving H & M's shipping. Thanks

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★☆☆☆☆

“no custome service here ”

Written on: 08/08/2015 by Justinef372 (1 review written)

DONLT SHOP HERE!!HEU DON'T CARE ABOUT YOU!SEND YOUR MONEY WHERE HDY APPRECITAE IT… Read Full Review

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★☆☆☆☆

“Disappointing ”

Written on: 31/07/2015 by Russellsk228 (1 review written)

I made an order and five days later on the day of expected delivery I received a letter saying that I must get in contact with hm within 5 days as my parcel couldn't be delivered due to 'security reasons' otherwise my order would be cancelled, however 5 days had already passed by the time I got the letter! I had received no email or information prior to this letter so I was therefore not aware. Turns out hm had mixed up my details with my sisters hm account and the dates of birth didn't match… Read Full Review

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★☆☆☆☆

“Online - don't waste your time”

Written on: 31/07/2015 by Misael64 (1 review written)

Five days after placing an order & receiving confirmation, H&M still can't tell me where my order is. Tracking service doesn't work for the customer or even for their online customer service team. They think it might be problems with ferry crossing as items come from Sweden by sea??? I'll look out for their next message in a bottle… Read Full Review

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★★☆☆☆

“Do not be fooled”

Written on: 29/07/2015

I have had a number of friends that have ordered from H & M and told me that it takes a long time and to not bother - however I ordered anyway and they were right. I was fooled thinking that the delivery was from when I ordered not from when it was dispatched. This has really upset me because I have things in the order for a family members birthday and for my holiday and I'm still waiting. I think the online shopping needs to be better organised and state that delivery is from dispatch not from… Read Full Review

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★☆☆☆☆

“Appalling on-line service”

Written on: 26/07/2015 by benevolentbuyer (1 review written)

I ordered some items of clothing for my daughter for our holiday 3 weeks before we were due to leave. The delivery time specified was quite long but well before the time we were due to travel. On Monday 21st I received an email stating that the goods will be delivered by Wednesday 23rd. When I phoned them on the Friday after the Wednesday deadline had been and gone, unhelpful customer service told me that the courier had tried to deliver and I had refused delivery(!?!). I asked why I would… Read Full Review

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★☆☆☆☆

“Will Not Return”

Written on: 26/07/2015 by Nucwrath (1 review written)

Bought a pair of jeans that turned out to be cut wrong. They would not accept a return, despite my trying to return them 2 days after purchase, them not being worn, and having the receipt. Contacted customer service and they said it was my fault for not trying them on better… Read Full Review

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★☆☆☆☆

“Discusted ”

Written on: 22/07/2015 by Dixonye133 (1 review written)

I went to h&m at the weekend with my mum, chose my items and went to the till. At the till there was no que and one lady behind the counter. We were ignored for a few minutes before I got some form of grunt to come forward. She continued to grunt at me whilst folding my items. She then carried on doing something else. After a few more minutes I got a very snotty "i t still says you've not inserted the card" so I persume she'd ask me through one of her previous grunts. I appoligised and entered… Read Full Review

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★★☆☆☆

“Delivery and refunds take far to long!!”

Written on: 15/07/2015 by Lookgoodalways (1 review written)

H&M delivery delay takes the fun element out of shopping online. Then the refund process takes a while too!! Please take heed h&m and improve this experience for your customers who I am sure would like to be able to rely.on you and recommend your online service… Read Full Review

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★☆☆☆☆

“awful customer service!! ”

Written on: 13/07/2015 by Watsonar327 (1 review written)

Awful customer service, will never shop there again!… Read Full Review

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★☆☆☆☆

“Waiting on delivery for ever for £3.95. ”

Written on: 28/06/2015 by Felipe431 (1 review written)

Having ordered online, my order took over a week to get to me. With 3 calls asking for tracking to be updated being hung up on and no information whatsoever. Hermes are not much better with their delivery. Haha! so much for german efficiency- website user unfriendly if you're lucky the page might load on your screen. Dont waste your life. Use other high street brands they have much better operation… Read Full Review

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★☆☆☆☆

“Absolutely shocking ”

Written on: 27/06/2015 by Henryu409 (1 review written)

I ordered roughly 5 items weeks before my holiday. Although it says on their site that they deliver between 3-5 days i never saw the site of it until after coming back from my holidays, the package was delivered and found underneath my doormat (still got the picture). I am just very shocked how a retailer can get away with such shocking customer service. I have lost the heart of even stepping in H&M shops. Will never even recommend anyone… Read Full Review

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★☆☆☆☆

“awful!”

Written on: 24/06/2015

They are the worst at online orders ever. In the past two things I've ordered from there never arrived. They don't provide you with tracking numbers and send their orders via the royal mail so when you email them asking where your parcel is they say they can't help you as it's with the royal mail so they can't track it. Shocking service!… Read Full Review

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★☆☆☆☆

“Absolutely awful”

Written on: 17/06/2015

I ordered a pair of shorts a few weeks ago, it was 4 days late. When it got here, it did 't fit, so I sent it back. I ordered a new one in the right size. H&M said it would arrive between the 8th and the 10th, it still hadn't arrived on the 15th, so I called them. The woman that 'helped' me was very rude, and started asking questions about my date of birth instead of trying to solve the problem of my order not being delivered. Her problemwas this: according to H&M, one should not be allowed to… Read Full Review

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★☆☆☆☆

“Absolutely Pathetic”

Written on: 16/06/2015 by KaelynCarey (1 review written)

What everyone else says is totally true. I received several dress shirts in a tightly taped bag, something you'd see for underwear. These dress shirts were all squeezed in together and when you opened up the package they were just squashed together… Read Full Review

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★☆☆☆☆

“Never use online ordering!”

Written on: 11/06/2015

If you want your item by a certain date do not order online! It would be better to wait for daily deliveries in store and hope the items you want come in store. Pointless having an online ordering system if it is not convenient to the customer, I ordered online and they could not give me a clear date for when to expect my parcel. I therefore have to go to a sorting office whenever they decide to deliver my parcel as I will be at work or out. They don't even offer click and collect, next day… Read Full Review

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★☆☆☆☆

“The worst for online ordering”

Written on: 04/06/2015 by Felixi79 (1 review written)

Ordered some clothes online, 2 days after I purchase I get an email saying they wont dispatch until I call them, which I did.. to my utter shock I was told they don't deliver to business addresses, people that primarily order online are people that work full time, therefore cannot sit at home waiting for an order, no logic what so ever. I told the customer service advisor, well I work full time, I wont be home for delivery? She tried to be helpful, however god knows when I will receive my… Read Full Review

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★★★★☆

“One of the lucky ones?”

Written on: 01/06/2015

I ordered some homeware bits from H&M as they have lovely things in at the minute. A few days later I started to read all these terrible reviews about orders get getting lost,taking months to arrive and simply just horrendous service. I then got a bit anxious to whether my order was going to actually arrive. I did have to email them to tell them that I had put the delivery address as my work which isn't allowed however, they sorted it very quickly and they are a very friendly team to contact… Read Full Review

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