H&M Reviews

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★★☆☆☆
1.6 / 5
19% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Add your review of H&M to Review Centre! Tell us about the best fashion bargains or worst purchases you've made in the shop. What do you like most about their H&M Online Shopping? Do they have the right sizes and lots of choice for both casual, work and formal clothes? What about shoes, lingerie, handbags and jewellery? What was the customer service like? Once you've written your review, come discuss clothing and fashion in our fashion forums.
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Latest Reviews

★★★☆☆

“Nice items but SLOW delivery”

Written on: 14/09/2014 by fwStanton139 (1 review written)

I do like H&M and their clothes are always nice and good quality. However, the delivery is always far too slow. Every order I have placed has taken at least a week to arrive. There are a lot of clothing websites out there which offer delivery at much lower prices and manage to deliver within a couple of days. I don't see why H&M can't achieve this either… Read Full Review

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★☆☆☆☆

“Absolute Liars & Worst Delivery Ever!!!! #lessonlearnt”

Written on: 14/09/2014

I placed my order on the 26th of Aug, I haven't still received anything! The customer service was poor, lacking in communication and the Hermes delivery is ridiculous with no organisation or co-operating towards customers! I know for definite I won't be ordering again, my items were apparently damaged so they didn't bother telling me & haven't replied to my emails and iv been cut off on the phone to them!!!! I am not happy!!!… Read Full Review

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★☆☆☆☆

“Wrong delivery and ridiculous return policy”

Written on: 12/09/2014 by KamariKelleher368 (1 review written)

My parcel came in wrong colour because it was misleading on H&M website. As I wanted to return to shop because there is one of the options, I couldnt get money but only gift card which means I couldnt get my money back. It was really disappointing because it was explained clearly on delivery and also payment for delivery of 3.5 is ridiculous. it took more than a week to arrive. I would never use again online shopping at H&M… Read Full Review

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★★☆☆☆

“Bottoms Run Too Small ”

Written on: 11/09/2014 by 60Jenkins (1 review written)

I ordered a pair of pants online size 4 because this is the size that I ALWAYS am. When they came in the mail with everything else I bought, they were the only thing that did not fit. I couldn't even put them on and thinking that maybe it was these specific pair of pants I decided that I would just exchange it for a bigger size which I did and when I tried on the size 6 (which I never am) they are EXTREMELY tight, wearable but way too tight. I would probably be better off getting a size 8 which… Read Full Review

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★☆☆☆☆

“Slowest deliver ever! ”

Written on: 09/09/2014 by Singingsteph (1 review written)

I ordered some clothes on the 23rd of August, when I ordered it said delivery between the 1st and the 5th. Well the 5th came and went and my order is still processing!! Everything was in stock when I placed my order. It's he 9th today and I've only just had a dispatch email. This is the worst delivery I have ever had! Especially for £3.90 !! I spend a lot of money at h and m and this will be the last!!!!… Read Full Review

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★☆☆☆☆

“Slowest Delivery Service EVER!!”

Written on: 09/09/2014 by 94Ross (1 review written)

Two weeks ago I ordered 6 items online all of which were in stock. I paid £3.90 for delivery estimated at 4-6 days, a bit slow I thought but I decided to place the order anyway. 15 days later I'M STILL WAITING.....No emails from H&M to explain the delay, no apology. I rang customer services to cancel the order as I decided to shop elsewhere but I was informed that as the order was "in progress" I couldn't cancel. I used their tracking service this morning and my parcel hasn't even reached the… Read Full Review

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★☆☆☆☆

“Extremely poor delivery service”

Written on: 08/09/2014 by 236Carney (1 review written)

For the second time I have been kept waiting far too long for my delivery. I placed my order on the 19th August, it is now the 8th September and the Hermes tracker says it is waiting on my information. They will be on sale before I get them! This will be the last time I order online… Read Full Review

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★☆☆☆☆

“Rubbish On Line Ordering Service”

Written on: 07/09/2014 by honestreviewer185 (3 reviews written)

Ordered clothes for delivery in time to go on holiday. It took over three weeks for the order to arrive. Chased this up and they kept saying order would arrive very soon and that they had fast tracked it. They also use Hermes who are pretty poor too as they have no depot you can pick up from… Read Full Review

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★☆☆☆☆

“Poor Shipping & Liars!”

Written on: 06/09/2014 by CarsonHernandez (1 review written)

So..let me begin I ordered this online on a Saturday and they said it could only be shipped on working days, I thought fair enough but then I checked the email and it said ordered to you from 1-5 of September I was already annoyed that it wouldn't make it in time for school. So from then on I waited everyday in the morning for a knock with my order but to my horror it was 2 days past the 5th! It sent a email saying dispatched on the 4th and its been two days since and it hasn't come now its 3… Read Full Review

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★★★★★

“I like hm”

Written on: 05/09/2014 by koniefros (7 reviews written)

I usually buy my cloothes here. the prices are really great. I like the discount period lol. What I don't like here are the huge lines at the register. Last time I got a pair o9f shoes, I am like them a lot… Read Full Review

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★☆☆☆☆

“WORST EXPERIENCE”

Written on: 03/09/2014

I ordered in August 7th as I was going to start college in a month so I ordered a bag from here thinking it would come quick as I've given it a month. It's already september And I still haven't received it!!!!!!!! So frustrated because I've started college with my old broken bag! Not happy at all with the online shopping will never order online from here again!!… Read Full Review

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★★☆☆☆

“Poor Online Shopping”

Written on: 02/09/2014 by jrs9090 (2 reviews written)

I had ordered four items at H&M thinking it would be a fast delivery due to the $6 of shipping. I was wrong. I had ordered my four items on 8/26/14 and the delivery said they were gonna ship the items around Sep-8-12. I thought it wasn't a big deal until they said one of my items (sweatpants) were gonna take a "Little" more time. I thought it was okay because I had called H&M to switch my sweatpants from a medium to a small, the guy was pretty cool he gave me 20% off on each item. So I thought… Read Full Review

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★★☆☆☆

“Poor Online Shopping”

Written on: 02/09/2014 by jrs9090 (2 reviews written)

I had ordered four items at H&M thinking it would be a fast delivery due to the $6 of shipping. I was wrong. I had ordered my four items on 8/26/14 and the delivery said they were gonna ship the items around Sep-8-12. I thought it wasn't a big deal until they said one of my items (sweatpants) were gonna take a "Little" more time. I thought it was okay because I had called H&M to switch my sweatpants from a medium to a small, the guy was pretty cool he gave me 20% off on each item. So I thought… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 31/08/2014 by Crouch372 (1 review written)

I placed an online order on 16th August 2014 in good faith. The funds have been taken from my account on the same day. Initially I was pleased with the email confirmations and the apology email regarding a delay with one items I had ordered. Delivery was due between the 18-22 August. Its is now 31st August and I have not received any of my goods. When I contacted the H&M customer services I have been advised that my goods have been sent by royal mail and therefore they are unable to trace but… Read Full Review

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★☆☆☆☆

“On line order”

Written on: 31/08/2014 by Iglow (1 review written)

I ordered about 12 items and received an email about a week later telling me one of the items is no longer available. Then, about 2 days later I received an email explaining that one if my items is out if stock and is being cancelled. Then I receive another email telling me one of my items will be delayed but no info on when it will be shipped. I called customer service and the rep literally read to me everything I ordered and offered no explanation as to why my order went through at checkout… Read Full Review

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★☆☆☆☆

“BAD DELIVERY”

Written on: 27/08/2014 by BraedonRuiz135 (1 review written)

I order a bag for my daughter for school 10 days ago and it said that it was suppose to be delivered last week but still not arrived. I looked this week and only monday it was dispatched, this is ridiculous, I click on track my parcel and it says that my parcel shipment has not been received yet. I am never ordering online ever again, even though I love the shop. I know some might say that it's not in stock but it is, it is in stock, in the colour I want. She needs this bag my next week, so I… Read Full Review

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★☆☆☆☆

“Bad online service & Delivery times. Misleading...”

Written on: 26/08/2014 by Flooduf177 (1 review written)

H&M has the longest delivery times imaginable. Nothing arrives on time and some items are delivered separately. Ordered a jacket which said it would take a month and a half to arrive, when I rang customer services after being hung up on many times and being placed on hold for 20 minutes they told me that it was a pre-order service, that the jacket wasn't actually with H&M yet, although the website did not explain this. On a separate occasion I ordered a pair of jeans which were far too large… Read Full Review

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★☆☆☆☆

“Horrible online shopping experience ”

Written on: 24/08/2014 by Mariah474 (1 review written)

What a disgraceful online shopping experience first of all not very easy to navigate around the site I finally after an hour got my items In my basket but I could not go further unless I installed the app.. ???? No chance! My phone I will say what apps are on there !!! I emptied my basket and left. Sort yourself out h&m you have been around a hell of a long time and there is a lot of competition out there ... Pull ur finger out before it's too late… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 23/08/2014 by Broussard403 (1 review written)

Twice ive orderd of h&m , 1st time it took 4 weeks to recieve my delivery, I took a chance and ordered a second time giving them the benefit of the doubt. Maybe i was just unfortunate the 1st time . I recieved an email 3 weeks ago stating my order was on its way , im still waiting to recieve it. Will not be ordering again.Avoid… Read Full Review

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★☆☆☆☆

“Worst shopping experience ”

Written on: 20/08/2014 by Stout310 (1 review written)

Dreadful horrific service and will never shop in h&m ever again. They advertise on their website the specific dates when they will deliver and then they fall to deliver on time. Calling the customer service I find is useless as clearly everyone employed in H &M are utter idiots and not helpful at all. I called to cancel the order I had made online as they failed to deliver on time. Advised them not to bother deliver as I no longer require their items, they proceed to still deliver to a random… Read Full Review

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