H&M Reviews

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★★☆☆☆
1.6 / 5
605
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Add your review of H&M to Review Centre! Tell us about the best fashion bargains or worst purchases you've made in the shop. What do you like most about their H&M Online Shopping? Do they have the right sizes and lots of choice for both casual, work and formal clothes? What about shoes, lingerie, handbags and jewellery? What was the customer service like? Once you've written your review, come discuss clothing and fashion in our fashion forums.
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Latest Reviews

★☆☆☆☆

“Poor costumer service ”

Written on: 23/05/2015 by Orr334 (1 review written)

I used to like shopping at H&M, however recently I have ordered online and some of my things came in different sizes. I sent back the items within 2 days and two weeks later I have received no items, a refound or even an email! I have called up multiple times however the staff weren't very helpful. They asked me to send several emails which I have sent multiple times, however i still haven't had a reply or any sign of my items… Read Full Review

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★☆☆☆☆

“Awfull company ”

Written on: 19/05/2015 by McElroysk260 (1 review written)

There customer service is terrible Orders don't arrive Or if did you will be waiting a month I will never order or use there online website Ever again Be warned do not buy online Other online retailers are a lot better… Read Full Review

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★☆☆☆☆

“Buyer beware!”

Written on: 18/05/2015 by 1966English (1 review written)

Absolutely appalling service. If it is in the shop buy it there. Do NOT attempt to get any item delivered online. H&M need to be far more competitive. Would like to give no stars but sadly not an option… Read Full Review

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Tasha1234's Comment

Written on: 19/05/2015

Totaly agree the online service is terrible

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★☆☆☆☆

“Delivery waiting!!!!!!”

Written on: 16/05/2015 by Callahanjl190 (1 review written)

I placed an order on a really nice dress I decided to spend the last of my money on so I could wear it to a wedding. I orderd the dress on the 7th may. The delivery dates were 12-14 May. It's the 16th and its still not here. When I emaild them to find out what was going on they said wait to the 21st and if its not there by then they do something about it. I am livid. Not only at the poor delivery but also at the customer service they have provided. I will Never shop or order from here again nor… Read Full Review

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★★☆☆☆

“Same problem twice now. Sort the delivery out”

Written on: 13/05/2015 by 79Keller (1 review written)

So crappy ive ordered twice now and same delay on delivery. Whats the problem? Im paying £3 something should come way quicker!… Read Full Review

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★☆☆☆☆

“ABSOLUTELY TERRIBLE!!”

Written on: 12/05/2015 by Kashh88 (1 review written)

Placed a large order that was supposed to arrive on 29th April . Rang on 12th May only to be told that it had been dispatched from Sweden but had got lost. As I still wanted the items I asked for them to send them again only to be told that some were now out of stock. They couldn't just send the remaining items again, they had to first refund the lot, then take card details again and place a new order. What a hassle. I asked if they could send next day delivery to be told that they don't offer… Read Full Review

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★☆☆☆☆

“Rubbish!!!”

Written on: 05/05/2015 by Melanie1975 (1 review written)

Ordered a top and a scarf. Apparently dispatched on the 23rd April. Called the customer service team on the 5th May to see where my package was. Was told that my parcel had been lost!!!! Would never order online with them again… Read Full Review

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★★★★★

“Struck lucky?”

Written on: 05/05/2015

Was a little cynical about using H&M delivery due to the amount of negative reviews on here,but as they had the one top i needed in my life more than anything left in one size,i had no choice but to give it a shot..Site said 3-5 days for delivery,got tracking info from Hermes on day 3 stating parcel would arrive within 48hours,parcel arrived safe,sound and signed on day 4...just as stated on the site.No problems,no frills,did exactly what it said on the tin!… Read Full Review

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★★★★★

“I blimmin' love H&M”

Written on: 24/04/2015 by Kimmers83 (1 review written)

Ok, I'm the first to put my hands up and say that a dead snail would deliver items quicker, but this is something I've learnt to accept as I order from them so frequently. Their items are amazing, so reasonably priced and their customer service team are second to none. The most helpful, prompt, friendly and amazing team I've ever encountered. I don't think I've ever spoken to the same person twice, but they've all individually set the bar high for customer service. I recently made an order for… Read Full Review

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★☆☆☆☆

“Over a week and still no delivery”

Written on: 19/04/2015 by ArmandoKeating158 (1 review written)

I ordered some tops 8 days ago for a holiday I leave for tomorrow. A couple of days later I was informed that the items were dispatched so I was sure that I would receive them in time. They still have not arrived and they can't be found on the package tracking. When I called customer services I was told that the items were dispatched from the warehouse in Sweden (?!) and can take up to 10 days to be delivered. I really can't understand why I am paying for P&P for it to take this long! So now I… Read Full Review

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★☆☆☆☆

“The worst ever”

Written on: 09/04/2015 by Nolang266 (1 review written)

Why does it take more than a week to recieve my package and the tracking information doesn't even update. The slowest shipment i have ever seen. This is the second time i bought from this company and the same stuff every time. I'm not buying anymore bull from this terrible company. Do not continue to support these people online business until they do something about their shipping policy… Read Full Review

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★☆☆☆☆

“Rubbish ”

Written on: 01/04/2015 by Marie236 (1 review written)

If they cannot commit to the date of delivery don't bother offering ho e delivery, I have a busy schedule to be messed around with, poor service never again I'll trust them. Never again I'll spend a Penney at there shops. Can't just sit and wait for the delivery to appear… Read Full Review

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★☆☆☆☆

“Dielivery is rubbish”

Written on: 01/04/2015 by 372Pugh (1 review written)

I bought some tops a week ago so I phoned up they told me to wait a few more day but it was passed the estimated day I give out of 100 15/100… Read Full Review

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★☆☆☆☆

“avoid at all costs”

Written on: 28/03/2015 by Fergusonmk91 (1 review written)

Appalling is the only way to describe the online shopping. After four weeks of waiting for an order and calls to customer service my item is suddenly showing as damaged and not delivered. This comment appeared on the Hermes site dated and timed a full day after when H&M were still saying it would be delivered. Customer service were polite and helpful for the first two calls a month ago. On the third call, after the parcel had been with Hermes for a week and I called to ask when delivery… Read Full Review

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★☆☆☆☆

“Advert !”

Written on: 28/03/2015 by 171Steele (1 review written)

I found the new advert with Beecham playing pool as bad as their merchandise !… Read Full Review

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★☆☆☆☆

“Taking a week and a half”

Written on: 22/03/2015 by MileyWatson141 (1 review written)

I ordered 2 items on a Thursday & they tell me the estimated date is from the 18-20th I wait and wait till I can't wait anymore & I had to email them , they told me not to worry and my delivery would come soon. I tracked my parcel and saw no movement. I was then sent a email by the parcel company telling me that they'll deliever my parcel in 2 days???? Huh? I've been waiting more than a week? I would never order from h&m again , the delivery just takes too long. And they also charged me 3.90… Read Full Review

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★☆☆☆☆

“The web don't even have a search box”

Written on: 17/03/2015 by chRafferty340 (1 review written)

The web don't have a search box, this is basic! The page don't let you open the products in new tabs, so you have to go on and back continuously, this is so frustrating. The images of clothing are all so photoshopped, these don't look as real (how the different color T-shirts have the same shadows??) even the models only have the head real, the body is a mannequin! It don't says the size that is wearing the model, nor the height of the model. You can't select the clothes by color, or kind or… Read Full Review

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★☆☆☆☆

“WILL NEVER ORDER ON-LINE AGAIN FROM H&M”

Written on: 15/03/2015 by julie561 (4 reviews written)

I wish I had read the reviews before I placed my order on-line. I placed an order on 3rd March, the cost of the item was £7.99 and I didn't realise the postage was £3.90. That was my fault so I accept the charge but I do not expect it to take 10 days to reach me. The website states 3-5 days. When I contacted them they did refund me the delivery cost but my point is I accept there is a delivery cost but the delivery time is too slow which had I known I would definitely not ordered on-line… Read Full Review

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★☆☆☆☆

“WILL NEVER ORDER ON-LINE AGAIN FROM H&M”

Written on: 15/03/2015 by julie561 (4 reviews written)

I wish I had read the reviews before I placed my order on-line. I placed an order on 3rd March, the cost of the item was £7.99 and I didn't realise the postage was £3.90. That was my fault so I accept the charge but I do not expect it to take 10 days to reach me. The website states 3-5 days. When I contacted them they did refund me the delivery cost but my point is I accept there is a delivery cost but the delivery time is too slow which had I known I would definitely not ordered on-line… Read Full Review

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★★★★☆

“Loyal Customer Here”

Written on: 08/03/2015 by Sarah95 (1 review written)

I love shopping at H&M! The prices are reasonable most of the time, and I like how the clothes are always arranged in appropriate sections so it's much easier for me to look for what I want. I find the exchange policy also very useful and they stick to it well. Just a few weeks ago, I bought a white shirt while I was in a rush and it was a tad too small when I tried it at home. I was very busy for the next two weeks so thank goodness the exchange policy is available for 30 days and my receipt… Read Full Review

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