H&M Reviews

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★★☆☆☆
1.6 / 5
17% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Add your review of H&M to Review Centre! Tell us about the best fashion bargains or worst purchases you've made in the shop. What do you like most about their H&M Online Shopping? Do they have the right sizes and lots of choice for both casual, work and formal clothes? What about shoes, lingerie, handbags and jewellery? What was the customer service like? Once you've written your review, come discuss clothing and fashion in our fashion forums.
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Latest Reviews

★★☆☆☆

“Coat with hood. Not waterproof.. What's the point?”

Written on: 26/11/2014 by JoWhite36 (1 review written)

I bought a coat recently at £49.99 I thought it was reasonable and it had a lovely big hood which is like having an umbrella without the use of hands. I wore it today as it was raining and I had just straightened my hair for work. I was in the rain for maybe 5 minutes before I realised my hair was wet. By the time I got to work another 5 minutes later I looked like a cross between a drowned rat and a fraggle.. NOT the look I was going for! WHY SELL A COAT WITH A HOOD THAT ISN'T WATERPROOF???… Read Full Review

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★☆☆☆☆

“How dare they charge!!!”

Written on: 25/11/2014 by hqNielsen1955 (1 review written)

Placed an order on 4th November because dress I wanted was not in local branch. Its now the 23rd and it has still not arrived. Have been told on 20th that it is on its way. No explanation of why the delay. Don't think I will order on line again. Not what we expect in this day and age. Fingers crossed it will arrive this year and be ok when it arrives. Wonder if I will get as long to return it if not right… Read Full Review

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★☆☆☆☆

“poor delivery ”

Written on: 24/11/2014 by DakotaRafferty1975 (1 review written)

I order online from HM from time to time - always same story - deliery is about 10 days after purchase, so don't expect anything sooner!!… Read Full Review

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★☆☆☆☆

“Awful service”

Written on: 19/11/2014 by JakaylaHealy261 (1 review written)

Dont order online from h&m!!! takes ages to come, no other options for delivery so you have to wait about a week for your items to be delivered. returns ARE NOT free so you have to pay to send anything back. When i went to return in store they said i couldnt so i went back to a different h&m store and they allowed me to get given a credit note but i didnt get the £4 postage money back. totally shocking and terrible customer service… Read Full Review

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★★★☆☆

“Unhemmed skirt that rips tights + dirty changing rooms”

Written on: 18/11/2014

Pros: aesthetically pleasing skirt, friendly customer check out Cons: unsupervised changing rooms. Unclean changing rooms littered with clothing and rubbish. Unhemmed skirt leading me being unable to wear the skirt with tights due to the skirt ripping the tights… Read Full Review

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★☆☆☆☆

“do nor order anything online from H&M UK”

Written on: 15/11/2014 by Alvaradobx329 (1 review written)

I ordered some items from H&M online and they have the worst delivery service on the planet! they don't give you ANY option even though i called many times - you simply have to sit at home and wait for the delivery. You cannot order your parcel to work address, you cannot re-route, they don't want to leave it with neighbours etc. so there is NO option B _ only idiotic sitting at home and waiting _ which is impossible for anyone that works.. it is also taking forever and they even got the… Read Full Review

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Salsero10's Comment

Written on: 17/11/2014

17.11.14
Totally agree with above comments customer service could not care less even when placing a large order. Deliver is diabolicle as stated above, items delayed by 3-4 weeks where they expect you to sit in and wait every day from 8-8. Slow dispatch form warehouse possibly due to over selling items and then keeping you waiting whilst they await returns. Constant changing of items and delivery dates. Noboby at Customer Serviec will take responsibility for anything just constantly passing the buck saying previous people have given wrong information. THE WORST ONLINE EXPERIENCE EVER....DO NOT ORDER FORM H&m ...STRESSFUL AND THEY COULD NOT CARE LESS ABOUT THEIR CUSTOMERS.

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★☆☆☆☆

“Parcel wasn't delivered”

Written on: 15/11/2014 by Rachaelv1989 (1 review written)

Not happy at all with this, my parcel wasn't delivered at all and was already 9 days late. I contacted h&m and still no clear information was given to me as to how I could resolve the problem that could have accured! I was told my parcel was sent back to the warehouse. I had no idea of this until I phoned up the second time and I wasnt contacted personally as to where my parcel was. I do not recommend this at all!!… Read Full Review

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★☆☆☆☆

“Terrible online shopping”

Written on: 13/11/2014 by Weelez (1 review written)

ordered over £90 worth of goods, took unwanted items back to store where I was given a store card as refund, what a rip off. When I could not find anything I liked to use up card a asked an assistant if I could purchase a gift card as a Christmas present I was told no I could use the store card!!! But amount on store card was more than I wished to use for the gift card- no I couldn't purchase a gift card. I certainly will not use h & m for online shopping again. … Read Full Review

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★☆☆☆☆

“designed by someone who never been pregnant !!!”

Written on: 13/11/2014 by Bradshaw133 (1 review written)

Recently purchased MAMA Treggings (£19.99 Colour: Dark grey) from maternity unit at H&M. no words as the bottom of the trouser leg is so narrow that even not pregnant barely could fit into it. obviously, person who designed those never been pregnant and not aware of the fact that legs get swollen from time to time and to wear these treggins is not just uncomfortable - it's painful. Buy only if you have very slim calves and ankles. and by very slim I mean VERY SLIM… Read Full Review

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★★☆☆☆

“Horrendous delivery service”

Written on: 10/11/2014 by Jewel200 (1 review written)

i placed an order on the 4th November which gave me estimated delivery dates of 10th-14th November. It is now the 10th and my order is still pending... With this and their 4-6 days of delivery after dispatch it is highly unlikely I will receive my order by the dates they suggest. The items ordered are for use on the 14th as I didn't expect that I would need to order much earlier than the time I did and therefore will no doubt be returned if they ever turn up anyway as it is too late. The most… Read Full Review

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★☆☆☆☆

“Disappointed”

Written on: 09/11/2014

Coat was pretty but very cheaply made. The first time I wore it, the zipper broke… Read Full Review

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★★☆☆☆

“Poor Service”

Written on: 03/11/2014 by Maximus99 (1 review written)

I ordered a pair of jeans which took 2 weeks to arrive. When I phoned, the operative said it was due to the size and weight of the parcel. When it arrived it was tiny! I returned them as they were the wrong cut for me. This was almost 2 weeks ago and still no refund. I will never buy from them again… Read Full Review

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★☆☆☆☆

“Disgraceful customer service Swansea Oxford St.”

Written on: 03/11/2014

My daughter bought a black jumper and when she tried it on at home there was a pull on the front. I returned the jumper to Swansea Oxford Street store, with the receipt and all the tags still in place, only to be told by the store manager that the jumper would not have left the store in that condition and must have been done when removing from the bag therefore I was not entitled to a refund or exchange. I assured her the jumper had not been worn and must have come from the store like this, the… Read Full Review

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★☆☆☆☆

“YES I STOLE IT AND CAME BACK IN! SERIOUSLY??!”

Written on: 02/11/2014

On Friday the 31st of October I thought we'd do some shopping, my mum and I. So we went into H&M city stars and picked up 4 items from the on sale section, tried them out, and proceeded on to the cashier to pay and go. As we went on to the cashier he said that they were 50 pounds each, so naturally I was happy, got my things and went on. On our way out I heard the alarm beep but I though it wasn't me... the clothes in H&M as we know are so close to the gates that their security tags set the… Read Full Review

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★☆☆☆☆

“2 weeks late, delay with refund, rude customer service...”

Written on: 23/10/2014 by lesleighbenn (1 review written)

Item ordered 1st oct, items failed to arrive at an address they have delivered to a number of times previously. Item was then being returned to the warehouse, contacted customer services to see when I would recieve a refund, I was told the item had to be returned to their warehouse in Sweden!. If I would known the items were to be delivered from Sweden I never would have ordered the items through the website. Told a refund would be done in two days as the items would be Sweden, only to recieve… Read Full Review

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★☆☆☆☆

“horrible delivery service!!!!!”

Written on: 21/10/2014 by kjjsbjds (1 review written)

After i order online and i payd for it 3.90£ for delivery service they told me my pachage should arrive on 29 september, but came on 20 of october, this is really toooo much to wait for a delivery, they had so many excuses, there is no more in stock, they have few problems with delivery service. i don't think we need this kind of excuses when we pay for this service. And what is hilarious after almost one month of waiting they send me different size for clothes but with right tag, very nice :)… Read Full Review

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★★☆☆☆

“Poor Online Service / Bad courier Process”

Written on: 15/10/2014 by AngelinaWood147 (1 review written)

After paying the standard postage fees of £3.90 expecting the product to arrive within the time period stated (3-5 working days) I was disappointed when I received the product 9 days later. The product was not as showed on screen, and therefore I wished to return. The H&M return process is much more complicated than it should be. Having to ring up and wait on hold (for 5 minutes), then finally arrange for a courier to come back and collect the product another 2 days later is surely not the… Read Full Review

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★☆☆☆☆

“On saturday at 06:30 pm, i was in your store at...”

Written on: 15/10/2014 by Arwaa (1 review written)

On saturday at 06:30 pm, i was in your store at state street in Chicago, while I was getting out the alarm sounded and there was another woman with. The worker at your store approached me and started searching my bag in rude way and she said to me u did not buy anything, but she left the other woman to go. When I showed her the recite she did not say sorry… Read Full Review

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★★☆☆☆

“Delivery service poor. Add 7 days on delivery expected...”

Written on: 13/10/2014 by axBowman423 (1 review written)

I placed an online order on the 5th October, paid the delivery fee. Email confirmation stated parcel will be here by 10th. On chasing H&M for the order on the 11th October I have been told that the parcel will be delivered within 4-6 working days of their dispatch date, they dispatched on the 7th which means I should get the parcel on the 15th October, 10 days after I placed the order. Had I know that I would never have made the order. Given I paid for the delivery fee I expected them to at… Read Full Review

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Arwaa's Comment

Written on: 15/10/2014


On Saturday at 06:30 pm, i was in your store at state street in Chicago, while I was getting out the alarm sounded and there was another woman with. The worker at your store approached me and started searching my bag in rude way and she said to me u did not buy anything, but she left the other woman to go. When I showed her the recite she did not say sorry.

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★☆☆☆☆

“Really bad customer service in the Wood Green Store”

Written on: 10/10/2014

Really bad experience shopping in the Wood Green store today at around 5pm. We all know how torturing the queueing time in H&M is.. it has put me off shopping there altogether. In fact i don't shop there anymore. However, my sister needed something, so we went in. The women serving us was that busy chatting away with her colleague that she did not realise that she took exactly 10 mins to scan and pack 2 vests!! In the end, i had to ask her to serve us before she carried on her conversation, her… Read Full Review

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