H&M Reviews
Summary
Add your review of H&M to Review Centre! Tell us about the best fashion bargains or worst purchases you've made in the shop. What do you like most about their H&M Online Shopping? Do they have the right sizes and lots of choice for both casual, work and formal clothes? What about shoes, lingerie, handbags and jewellery? What was the customer service like? Once you've written your review, come discuss clothing and fashion in our fashion forums.
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Latest Reviews
★☆☆☆☆
“Worst online shopping and customer service ever...”
Written on: 18/06/2013 by Masahid (1 review written)
I can not believe how unhelpful H&M customer service team are. I placed my order 3weeks ago and delivery date kept changing, so I called customer service. I was shocked to discover how unfriendly staff were (including manager). (read more)
★☆☆☆☆
“Do not order online! ”
Written on: 18/06/2013 by Greentealover (1 review written)
I wont be ordering from H&M online again, I really don't like the fact they say an item is in stock but not with immediate delivery... Why say its in stock when it's not? Initially I placed an order at the beginning of June, two items were ready for delivery and one item wasn't so they have to send two packages. The two items were supposedly dispatched 11th June, it's now the 18th and no items. As for the other item it said it could be delivered 1-5 July, I've been checking it every day and... (read more)
★☆☆☆☆
“Complete joke....”
Written on: 17/06/2013 by Soangryrightnow (1 review written)
Appalling service from start to end (end being that I never received my order). Worked from home after receiving an email confirming my order would be delivered in 48 hours....to no avail. 11 days later it is still not here and my delivery is 'missing'. So that's it H&M have cancelled the order and I have to wait to get my £80 back. This isnt even the whole story. They said they are sending £5 for the inconveinience (for online)....what a total joke!!!! Delivery is £3.90 that leaves me... (read more)
★☆☆☆☆
“RIP OFF”
Written on: 17/06/2013 by a.dennis2 (1 review written)
Waited a month for a denim jacket, was put on a monthly invoice option which I didn't want - now my bill has arrived with a £1.25 invoice fee. Will never use again!!!! Only gave it one star as 0 stars in unavailable. (read more)
★☆☆☆☆
“Shocking Service”
Written on: 09/06/2013
Online purchases are hopeless with this company! Shocking communications, very slow to dispatch, very slow to refund. It's like using a company who really don't care, unbelievable in this day and age! (read more)
★☆☆☆☆
“Just buy in store! ”
Written on: 31/05/2013 by hannahlou_27 (1 review written)
Ordered some underwear from H&M online - all said it was in stock so I proceeded to order. What they don't tell you is that you cannot have a separate delivery and billing address, so you're stuck if, like me, you work during the day. Thought this would be OK, they would leave over my gate like all other couriers. Wasn't until I received my dispatch note that they decided to tell me that my delivery required a signature because it was the first one. So two days later I have a card through... (read more)
★☆☆☆☆
“Do not order online!!!!!”
Written on: 26/05/2013
H&M have got to be the WORST for online delivery, like the previous review I ordered a bikini online at the beginning of April, the estimated delivery time was the start of May which I could deal with as wasn't going on holiday until the beginning of June. The top was despatched and after three weeks of waiting it never arrived, contacted customer service who said it must be lost and refunded this item - no good when you have bikini bottoms arriving and need the matching top!! I noticed the... (read more)
★☆☆☆☆
“WORST DELIVERY SERVICE EVER!!! ”
Written on: 23/05/2013 by SuziEassom
I made my original order online on April 15th, I had to send the bikini top back as I needed a different size and I kept the bottoms. They then told me they had dispatched my top on the 8th May and as of May 23rd I still hadn't received it so I rang them. The woman didnt really care and told me she would refund me my item and I said I didn't want that I want the other half to my bikini that I ordered over a month ago to which she replied it must have just got lost. That isn't any good to a... (read more)
★☆☆☆☆
“Have ordered 3 times, every time appalling service”
Written on: 23/05/2013
I have ordered from H & M on three separate occasions in the last year, every single time there has been a problem. Twice there is just no tracking information or information from H & M on when I can expect my package, never have I actually received a delivery within 4 - 6 days that's for sure. The other time I ordered from them they kept me hanging on for so long, only to find out months down the line after having the delivery date pushed back daily, that they didn't have the items, and... (read more)
★☆☆☆☆
“NEVER USE AGAIN!!”
Written on: 23/05/2013
I ordered about £250 worth of shopping from H&M, firstly I never received a despatch email to confirm my order had been sent and when I rang customer service to cancel my order they were very blarzay about it and said it had been dispatched but my email must have been lost in transit!! It then took a just over a week to receive my parcel after that witch was also 4days after the date I was given for delivery! This resulted in me having to send the majority of my items back as needed them... (read more)
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Showing 1 - 10 of 300 Reviews
★☆☆☆☆
“I jut saw an H&M commercial on TV. 4.95$ for a...”
Written on: 23/05/2013
I jut saw an H&M commercial on TV. 4.95$ for a bikini?? The models are freaking skinny! With no boobs... What exactly is H&M trying to sell?? Sad... (read more)
★☆☆☆☆
“never again will i shop online with H&M”
Written on: 21/05/2013
orderd stuff on the 6th may took 7 days to dispatch when all my items was in stock, now been 6 working day and still no order contacted them and they said looks like its been lost we will contact hermes who in my opinion are also the worst delivery company will will get back to you in 48 hours if it has been lost we will refund you and you can order again or just keep the money!!!! i didnt want the money i wanted my order!!! the online part of H&M needs to wake up and sort it out they are... (read more)
★☆☆☆☆
“H&M Online Shopping isn't worth your time ”
Written on: 15/05/2013
Their delivery service is appalling and an insult to the everyday shopper. In terms of postage and packaging, well, it appears that we have gone back to the stone age. When you call up to enquire where your delivery is, expect to be greeted by a half-wit pea brain who has no idea, and is the worst ambassador for the company that you could possibly imagine. I strongly suggest ordering elsewhere. (read more)
★☆☆☆☆
“Do not order online!”
Written on: 14/05/2013
Cannot believe how slow the delivery service is. They claim items are out of stock- yet this wasn't mentioned when I placed my order and everything currently appears as fully stocked when I check the online store. The delivery estimates change from day to day, so don't take those seriously, it seems they are just there to decorate the order page more than anything else. Still waiting... (read more)
★★★☆☆
“please order this!!!!”
Written on: 08/05/2013 by selina_123
Hello I was going to order this short flared skirt in wetsuit fabric and punched out pattern at the hem an elasticated waist and a visible zip at the back.I really liked it and was going to order it but it got sold out so quicky it was drastically unbelievable I really want it and need it really quick its 14.99 which is a reasonable price but I really like it and need it quick so if u could read this and order it as soon as possible thank you ill be looking forward to buying it xx (read more)
★☆☆☆☆
“Delivery is awful”
Written on: 07/05/2013
I ordered some khaki trousers and a black top from them at the beginning of March, I was told that the top was out of stock and could take a while to come in, I thought this would be about 2 weeks. No. The trousers came about two weeks later and then I received an invoice. After calling them up and enquiring they stated I had ticked to pay by invoice, now why would I have done that when I had a perfectly good card. Also they charged me for sending the invoice. However my top still has no... (read more)
★☆☆☆☆
“can't order online”
Written on: 05/05/2013
I hate that you cannot order online from H&M in United States. (read more)
★☆☆☆☆
“Not greatly impressed”
Written on: 03/05/2013 by Xo_miw
I always order offline as when I go to store I can never and I mean never find the items I want to buy. It's a.ways like a jumble sale. I don't mind ordering offline but I hate the long delivery dates. I ordered two tube tops that was meant to have a inner bra... Been looking for ages so when i found these I thought bargain. Lovely colours,cool and perfect summer wear? However the items which was delivered clearly aren't exactly what the description said. Feel really let down and will be... (read more)
★★★★☆
“No problems with H&M”
Written on: 02/05/2013
I shop regularly online with H&M, yes they take a little while to deliver but they always tell me the delivery date. Quality of clothes is generally really good especially the children's things and can get some real bargains. People who moan about difficulty in paying your bill, it's not difficult you just make a payment from your online banking. (read more)
★★☆☆☆
“Just go to the store.”
Written on: 02/05/2013 by xxxxx7
A second star for price... otherwise, one star is generous. Their online service is horrendously slow. Be ready to measure your waiting/delivery time in weeks rather than days. I'm not sure how a company can be this successful with such bad supply chain issues. The only way this wait makes sense is if they're sewing the clothes after I order them, and even then, it would be too slow. Honestly, they should just have their orders fulfilled by Amazon or someone else who knows what they're... (read more)
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Showing 11 - 20 of 300 Reviews
★☆☆☆☆
“Online service is awful”
Written on: 30/04/2013 by Annushka5 (2 reviews written)
Have ordered items online. Was promised delivery within 4-6 working days from order date. 10 days later - my stock hasn't arrived, been told by useless adviser that delivery takes 4-6 working days from dispatch date. Really dissapointed (read more)
★★★☆☆
“good”
Written on: 29/04/2013 by joanna3422
I started ordering not that long ago children clothes. I think they have good prices and quality is Ok. Only one bad think about them is delivery always take ages because they haven't got stock in the warehouse. I phoned a few times customer service is very helpful. In conclusion they good and cheap. (read more)
★☆☆☆☆
“Awful”
Written on: 21/04/2013
Purchased two dresses, one of wish looked a completely different colour to on the website. I returned it - about three weeks later received an email saying it had been received. Then received an invoice, which I had not signed up for! Why on earth would I want to be invoiced?! Charged me 1.27 for it and will not take payment over the phone! Terrible. (read more)
★☆☆☆☆
“Stores Great but OnLine Service Awful”
Written on: 19/04/2013 by Highexpectations
The website looks good, the promise of delivery look achievable but they always arrive really late. I don't live in the back of beyond and am on several regular delivery routes for other companies which arrive fine. I ended up somehow opting for payment slip in parcel the last time, although I have previously paid when I ordered - what a big mistake. The payment system is inefficient and outdated. You can't log on and pay with a debit or credit card easily directly onto the site. By the... (read more)
★☆☆☆☆
“RUBBISH SERVICE/DELIVERY!”
Written on: 19/04/2013 by PaulaBirch
I ordered a pair of silver shoes in plenty of time for a function. The item arrived a day before, having taken over a week to arrive, only to find the item was the wrong size and bright pink! Spoke to customer services in an attempt to get the right item delivered in time for the function but was told this service was not available. Will not be using this company again or recommending to anyone. (read more)
★☆☆☆☆
“Worst Delivery Service Ever”
Written on: 08/04/2013 by jtelevision (1 review written)
First delivery didn't arrive, HM said I had to wait 18 days for it not to turn up. After 18 days they wouldn't just send another item out, they had to refund me and then I had to order it again from them. Delivery takes weeks and I am still waiting for my item. (read more)
★☆☆☆☆
“Terrible!”
Written on: 08/04/2013
I wouldn't give it one star. First of all delivery took forever, very disappointing after paying nearly £4. I ordered sweatpants and a bra. I loved the balconette bra on their website, so i ordered size 36 D, so you can imagine my disappointment then i received completely different bra (Push-up!) in size 36 C! To mistakes in just one order. On the bag it says its balconette 36 D and on the label of the bra - Push-up 36 C. Is it so difficult to check the label before posting? And now the... (read more)
★★★★★
“Very pleased with H&M”
Written on: 01/04/2013
I order clothes from H&M quite regularly and I have never had a problem with them. They are honest about delivery dates as you can see when you are ordering if items are in stock. They also give you the date when individual items might be dispatched. You can get some real bargains during their Flash Sale. Their customer service (email) is very good.They usually reply to you within a day. Some clothes are better quality, some are not as good but I mainly buy jeans and blazers which I cannot... (read more)
★★★★☆
“I had a 25% discount code as well as a code for free...”
Written on: 28/03/2013
I had a 25% discount code as well as a code for free shipping and I went to use them online, aware that I probably wouldn't be able to use both but still willing to give it a try. After typing in the codes and finding that no, I couldn't use both, I wanted to use only the 25% discount as it meant it would be cheaper overall. I tried this but it told me that the code had already been used, even though I hadn't actually ordered anything. So, I called them up and within five minutes and with... (read more)
★☆☆☆☆
“Worst delivery service ever!!!”
Written on: 27/03/2013
I love H&M and have always shopped in store. I wanted a particular item that was damaged in store and there was none left in stock so the sales assistant advised that I could purchase online. I placed the order, paid my delivery charge and nearly 3 weeks later I am still waiting on my order. I actually forgot that I placed this order until my bank statement reminded me of this. Clearly H&M have a poor history with delivery or correctly informing there customers of correct and realistic... (read more)
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Showing 21 - 30 of 300 Reviews
★☆☆☆☆
“Terrible”
Written on: 26/03/2013 by zomg
Sent out wrong item. Delivery took forever. Wouldn't exchange at a local store. (read more)
★☆☆☆☆
“Terrible awful backward”
Written on: 26/03/2013
Ordered goods which took two weeks to be delivered (postage not free so what's excuse for late delivery). Called up customer service to request payment details as they are so backward it's not very convenient going to post office or going into online banking each time you want to purchase items. You can't even pay in store or by phone to customer service. What century are they in???? Well got account details and made payment via online banking only to receive an invoice one week later... (read more)
★☆☆☆☆
“Worst ever company”
Written on: 25/03/2013 by Cerasela
They have the worst system ever, after about 7 months from my last order they contacted me saying that I have an outstanding balance but they can't tell me when I placed the order and what I have ordered.Plus the delivery takes ages, and the customer services is really unhelpful. (read more)
★☆☆☆☆
“Delivery takes forever”
Written on: 21/03/2013 by oompathoompa (2 reviews written)
I placed an order on 2nd March, I got an email saying it was dispatched on the 5th. When it hadn't arrived by the 12th (they say it takes 4-6 working days) I called, only to be told we were on day 4 as they don't start counting until the day after dispatch. Then I found out the crucial detail - ALL ORDERS ARE SENT FROM SWEDEN!! The package finally arrived on the 14th. It was too small, and I could hardly face the time it would take to return and receive a replacement, but I really liked... (read more)
Oompathoompa's Response to oompathoompa's Review
Written on: 08/04/2013
Update - I got an email on 27th March to say they were packing my replacement. I received it today, 8th April. Thankfully the dress fits this time, but 5 weeks to get hold of it is a joke.
Reply to this comment
★☆☆☆☆
“Worst ever online ”
Written on: 18/03/2013 by VernieBurnie
I ordered a black maternity dress which took nearly two months to arrive. I had actually forgotten I had ordered it as placed with numerous other orders from other shops and was surprised when it turned up! Not once did I have any information on my delivery from H & M and this just reenforces to me that the service online is as dreadful as it is in store. Must be the culture of the company to not care. Am nervous to place another order online. The dress itself was fantastic but the service... (read more)
★☆☆☆☆
“ABSOLUTE WASTE OF TIME”
Written on: 14/03/2013
I decided to spent £120 on the website which is arguably quite a lot. However they spent 8 days just to pack and dispatch the items and it arrived 5 days after that. So its taken 2 weeks to send me what i have ordered. that is a disgrace, when i paid good money for decent products only to be ripped off when it comes to the delivery side of it all. i am so irritated that i have put my trust in this company, i for sure will tell all my friends and shall never use HM again. (read more)
★☆☆☆☆
“shocking service!!”
Written on: 13/03/2013
been waiting on a delivery that was due between the 7-11th of January. Heard nothing as to why the order is so late! Not happy, need these items for my holiday or I will be very angry, never shopping there again! (read more)
★★★★☆
“Great quality Skirts”
Written on: 12/03/2013
I just purchased two Skirts from H&M and bother are great quality. The first one is a Black Pencil Skirt and looks really smart and has a great quality feel to it. The second is a khaki mini Skirt with decorative studs. It is lined and has a concealed zip fastener to the rear. I think it looks just great on, and can dress it up or down as I feel. The only issue I had was in the sizing of the mini skirt. I don't think they are generous, as I normally take a size 14, but had to exchange to... (read more)
★☆☆☆☆
“Awful Customer Service”
Written on: 12/03/2013 by vanessaavery22
I have had the worst online experience EVER with H&M. To cut a long story short, I ordered several items just after Christmas 2012 and H&M split my package for delivery. They delivered half, which was fine, the rest never came. I then received an email saying that I had returned my order - which I hadn't!! I tried to email and get it re-sent - computer says NO!! Then I rang and spoke to a polite but ineffective 'customer service' assistant, who told me I couldn't order just the two boxes... (read more)
★★★★★
“This store is great I love shopping here.”
Written on: 11/03/2013
This store is great I love shopping here. (read more)
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Showing 31 - 40 of 300 Reviews
★☆☆☆☆
“disgrace”
Written on: 01/03/2013
absolute disgrace, really bad communication and so hard to pay for your items, just terrible. (read more)
★★★☆☆
“Delivery”
Written on: 01/03/2013
Don't get me wrong I love H&M and I love the clothes lines, I have been shopping there for a long time, But the online delivery service I find the most disappointing, It's so slow!, I have never received a parcel within 3-5 working days, it's been over a week and a half and still no package!! I just think maybe they need to find a way to improve this. (read more)
★☆☆☆☆
“H and M an Awful Company AVOID AT ALL COSTS”
Written on: 01/03/2013
Parcel went missing by couriers I requested a refund I was given the following response in my email back from H and M On 1 Mar 2013, at 10:29, wrote: Dear Thank you for your email regarding your delivery. We apologise for the delay with your order. Once an order has been dispatched it cannot be cancelled. We are currently attempting to contact the couriers to find out what is causing the delay with your delivery and to get the delivery completed. Should the couriers return the... (read more)
★★★★★
“A big improvement from when they didnt have a website!”
Written on: 01/03/2013 by GUEST95
i remember when H and M didnt have a website, i had to travel to the shop when i was very busy and i was never able to find what i wanted, now they have a website im able to do all of this in the comfort of my own home with the products being delivered straight to my door. This is very useful for me in my busy lifestyle. (read more)
★☆☆☆☆
“Terrible!”
Written on: 27/02/2013
I ordered an item on 13th Feb and as they quote 4-6 working days. I received notification that it had been dispatched on 14th Feb so I thought I would receive the item for well before it was needed. I still haven't received my order and still not received a proper response to my email to H&M (just an automated response). I have now emailed them to cancel the order because its quite obvious that the order hasn't even been dispatched even though they quote on their site 4-6 working days.... (read more)
★☆☆☆☆
“Terrible service ”
Written on: 25/02/2013
I ordered my products online on the 21st of December, received it on the 3rd of January only, on top of that, they use MyHermes couriers, which refuse to bring the parcel to your door. As I have 3 months old baby I couldn't go downstairs to the main entrance to collect it myself. I live on the second floor... The girl just ignored me and left Sorry, we missed you card downstairs while on top of that left my parcel with the neighbor from different block to whom I'm not even talking...I met... (read more)
★★☆☆☆
“Online site is AWFUL”
Written on: 21/02/2013
Went on to purchase a decent looking jumper. Can't fault the value or quality of the clothing, however my online experience has been terrible. After registering and entering my details, I go on to entering the card details. I have typed them in now 7-8 times all correct, yet the site is telling me that these details are incorrect. I'm not even going to bother pursuing this, it's their loss. I also find it ridiculous how you are unable to set-up an account when under 18. Again their... (read more)
★☆☆☆☆
“Disappointed!!!”
Written on: 19/02/2013
This is an absolute disgrace! I've had to wait a whole week for my items and still am waiting. I had ordered thinking I would get it before Christmas but looks like I'll be waiting much longer! (read more)
★☆☆☆☆
“Worst Online Service Ever.. Delivery takes months!!!”
Written on: 18/02/2013
Firstly, I wish there was an option for Zero star and negative figure star like -1 or something like that... Anyway, I ordered a winter coat from H&M on 29th october, two weeks later i still haven't recieved the coat so i called them up to, after being placed on hold for about 15mins someone picked the phone and told me my parcel was lost in the post and no one could be bothered to inform me nor do anything about it. then a new order was placed and 2weeks after the call(4weeks after my... (read more)
★☆☆☆☆
“Rubbish!”
Written on: 17/02/2013
I have ordered a jumper on 1 december.Jumper cost 30, but I had a discount code for 50% off so paid 15 for jumper plus 3.94 for delivery. Likely I have choosen pay slip in parcel instead of pay by card. I recived nonfirmation email on 02 december, on 03 december I recive email telling me my order was dispached and should be with me before 7th december. We have now 14 dec and still no parcel! I have email them, and they try to tell me that I didnt place my order, and they told me to place it... (read more)
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Showing 41 - 50 of 300 Reviews
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Katy1Anne's Response to selina_123's Review
Written on: 08/05/2013
OMG YES!!!! omg plzz order it quick i really wanted it but unfortunatley the sizes sold out me and my friends need it quick because we are going on holiday sooo plzz order it quick thank you sooo much xxx