H&M Reviews

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★★☆☆☆
1.6 / 5
17% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Add your review of H&M to Review Centre! Tell us about the best fashion bargains or worst purchases you've made in the shop. What do you like most about their H&M Online Shopping? Do they have the right sizes and lots of choice for both casual, work and formal clothes? What about shoes, lingerie, handbags and jewellery? What was the customer service like? Once you've written your review, come discuss clothing and fashion in our fashion forums.
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Latest Reviews

★☆☆☆☆

“Love H&M but the online re-stocking is HORRIBLE!!!”

Written on: 26/01/2015 by 1948Owen (1 review written)

I tried ordering 2 of their decorative pillows & a few candles from their Home section. The pillows immediately sold out about 2 hours after putting them in my cart. The candles have been "Out of stock" for weeks now. It's nearly impossible to order from their site without everything being "Out of stock"… Read Full Review

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★☆☆☆☆

“Terrible online service - very slow updates on your...”

Written on: 20/01/2015 by Peyrat (2 reviews written)

This company really haven't mastered the art of offering good online shopping. Their orders take far too long to be delivered and as for the returns; well you need to keep very clear records of dates and items etc as YOUR ACCOUNT TAKES FAR TOO LONG TO BE UPDATED!! I have now been charged a late payment fee for something I know isn't correct but will have to work it all out before complaining. Stay clear of the online facility; it's not worth it. Just pop into their stores or GO ELSWHERE!… Read Full Review

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★☆☆☆☆

“worst delivery”

Written on: 20/01/2015 by owMaurer1958 (1 review written)

I ordered on 9th january got an email on the 13th to say it's on the way finally arrived on the 19th january, i already sent them an email on the 18th jan to say it hadn't arrived so i got an email on the 19th to say you've signed for it and they would of called me had they had a tel number, thats funny i put my telephone number on the email! Had they had my size blazer in store never would of ordered online but they might have but when you ask assistant they say everythings out because they… Read Full Review

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★☆☆☆☆

“worst delivery ever!”

Written on: 17/01/2015 by Laineyg488 (1 review written)

Never again will I order from H&M. Expecting delivery between 12th-16th January. Today being the 17th. They only told us after they took the money that a jacket we ordered was out of stock.H&M are quick enough to take payment,but not quick to send our delivery.Would not recommend to friends and family!!! I now have one unhappy teenage daughter… Read Full Review

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★☆☆☆☆

“DO NOT ORDER ONLINE!!!! ABSOLUTELY AWFUL!”

Written on: 17/01/2015 by Helen17303763 (1 review written)

I ordered some clothes online on jan 5th. I got a confirmation that it would be sent between 12-16th. I waited for the order, as these were items I needed for my labour due date (I'm 39 weeks pregnant). Nothing arrived. I called them to be told they had put a stop on the order as they don't deliver to business addresses. My address not a business address! It is my home address, a house in Rawdon which is a residential area. When I called them they said that their computer had flagged it as a… Read Full Review

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★★☆☆☆

“Love h&m bad delivery ”

Written on: 10/01/2015 by BraedenSchultz274 (1 review written)

Love h&m cloths fit me perfect But there delivery is horrendous Taken over well over ten days for items Bit of a joke when your paying for delivery… Read Full Review

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★☆☆☆☆

“Call themsleves "customer orientated" ”

Written on: 08/01/2015 by Brownsv308 (1 review written)

Rude, late, not impressed. Upon ordering i was informed of my packages intended arrival. That date came, no sign of it. Rang customer services, after waiting well over 2 weeks for a 4-6 day delivery, to be told it was "4-6 day after dispatch." Going by the dispatch date, it should be here tomorrow, but there's no shipment information either. Customer services were rude, telling me it was my own fault for not reading it properly. When i asked if I could cancel my order, they said no. Online… Read Full Review

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★☆☆☆☆

“Poor Quality ”

Written on: 08/01/2015 by yiNichols423 (1 review written)

My son ordered two coats online... Both arrived but really late and both the coats had defective zippers. My son's coat zipper won't zip down AT ALL, had to take it to the cleaners only for them to cut it. The zipper on the coat he bought for me also is stuck smh. Poor quality and as a result I nor my son will never buy anything from H&M again. Whomever is making the clothes for this company sucks. It doesn't make sense people are spending their money for garbage. They need to send these things… Read Full Review

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★☆☆☆☆

“Parcel not delivered, customer service ZERO”

Written on: 06/01/2015 by tatvond (1 review written)

I placed an order on 26th Dec 2014. On 30th Dec an email was received that the parcel has been despatched. They have provided an invalid tracking number. I have emailed customer service and they are not even bothered to respond. I am out of pocket and very disappointed. Would I used them again? Ermm.. NO!… Read Full Review

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★☆☆☆☆

“DO NOT ORDER ONLINE ! Less than 1 star deserved.”

Written on: 06/01/2015 by 156Campbell (1 review written)

I placed an order on 23rd December, knowing that it would come at the start of the new year. They estimated delivery by 02nd Jan - today is the 06th January and the courier site hasn't updated other than order generated on 26th December. I have called twice and been told that it will be with me they just couldn't tell me when - it has been 15 days since I paid my money and I've got nothing and no parcel to track. Customer Services were not interested, no apology just curtness. Be warned DO… Read Full Review

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★★☆☆☆

“Coat with hood. Not waterproof.. What's the point?”

Written on: 26/11/2014 by JoWhite36 (1 review written)

I bought a coat recently at £49.99 I thought it was reasonable and it had a lovely big hood which is like having an umbrella without the use of hands. I wore it today as it was raining and I had just straightened my hair for work. I was in the rain for maybe 5 minutes before I realised my hair was wet. By the time I got to work another 5 minutes later I looked like a cross between a drowned rat and a fraggle.. NOT the look I was going for! WHY SELL A COAT WITH A HOOD THAT ISN'T WATERPROOF???… Read Full Review

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★☆☆☆☆

“How dare they charge!!!”

Written on: 25/11/2014 by hqNielsen1955 (1 review written)

Placed an order on 4th November because dress I wanted was not in local branch. Its now the 23rd and it has still not arrived. Have been told on 20th that it is on its way. No explanation of why the delay. Don't think I will order on line again. Not what we expect in this day and age. Fingers crossed it will arrive this year and be ok when it arrives. Wonder if I will get as long to return it if not right… Read Full Review

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★☆☆☆☆

“poor delivery ”

Written on: 24/11/2014 by DakotaRafferty1975 (1 review written)

I order online from HM from time to time - always same story - deliery is about 10 days after purchase, so don't expect anything sooner!!… Read Full Review

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★☆☆☆☆

“Awful service”

Written on: 19/11/2014 by JakaylaHealy261 (1 review written)

Dont order online from h&m!!! takes ages to come, no other options for delivery so you have to wait about a week for your items to be delivered. returns ARE NOT free so you have to pay to send anything back. When i went to return in store they said i couldnt so i went back to a different h&m store and they allowed me to get given a credit note but i didnt get the £4 postage money back. totally shocking and terrible customer service… Read Full Review

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★★★☆☆

“Unhemmed skirt that rips tights + dirty changing rooms”

Written on: 18/11/2014

Pros: aesthetically pleasing skirt, friendly customer check out Cons: unsupervised changing rooms. Unclean changing rooms littered with clothing and rubbish. Unhemmed skirt leading me being unable to wear the skirt with tights due to the skirt ripping the tights… Read Full Review

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★☆☆☆☆

“do nor order anything online from H&M UK”

Written on: 15/11/2014 by Alvaradobx329 (1 review written)

I ordered some items from H&M online and they have the worst delivery service on the planet! they don't give you ANY option even though i called many times - you simply have to sit at home and wait for the delivery. You cannot order your parcel to work address, you cannot re-route, they don't want to leave it with neighbours etc. so there is NO option B _ only idiotic sitting at home and waiting _ which is impossible for anyone that works.. it is also taking forever and they even got the… Read Full Review

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Salsero10's Comment

Written on: 17/11/2014

17.11.14
Totally agree with above comments customer service could not care less even when placing a large order. Deliver is diabolicle as stated above, items delayed by 3-4 weeks where they expect you to sit in and wait every day from 8-8. Slow dispatch form warehouse possibly due to over selling items and then keeping you waiting whilst they await returns. Constant changing of items and delivery dates. Noboby at Customer Serviec will take responsibility for anything just constantly passing the buck saying previous people have given wrong information. THE WORST ONLINE EXPERIENCE EVER....DO NOT ORDER FORM H&m ...STRESSFUL AND THEY COULD NOT CARE LESS ABOUT THEIR CUSTOMERS.

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★☆☆☆☆

“Parcel wasn't delivered”

Written on: 15/11/2014 by Rachaelv1989 (1 review written)

Not happy at all with this, my parcel wasn't delivered at all and was already 9 days late. I contacted h&m and still no clear information was given to me as to how I could resolve the problem that could have accured! I was told my parcel was sent back to the warehouse. I had no idea of this until I phoned up the second time and I wasnt contacted personally as to where my parcel was. I do not recommend this at all!!… Read Full Review

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★☆☆☆☆

“Terrible online shopping”

Written on: 13/11/2014 by Weelez (1 review written)

ordered over £90 worth of goods, took unwanted items back to store where I was given a store card as refund, what a rip off. When I could not find anything I liked to use up card a asked an assistant if I could purchase a gift card as a Christmas present I was told no I could use the store card!!! But amount on store card was more than I wished to use for the gift card- no I couldn't purchase a gift card. I certainly will not use h & m for online shopping again. … Read Full Review

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★☆☆☆☆

“designed by someone who never been pregnant !!!”

Written on: 13/11/2014 by Bradshaw133 (1 review written)

Recently purchased MAMA Treggings (£19.99 Colour: Dark grey) from maternity unit at H&M. no words as the bottom of the trouser leg is so narrow that even not pregnant barely could fit into it. obviously, person who designed those never been pregnant and not aware of the fact that legs get swollen from time to time and to wear these treggins is not just uncomfortable - it's painful. Buy only if you have very slim calves and ankles. and by very slim I mean VERY SLIM… Read Full Review

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★★☆☆☆

“Horrendous delivery service”

Written on: 10/11/2014 by Jewel200 (1 review written)

i placed an order on the 4th November which gave me estimated delivery dates of 10th-14th November. It is now the 10th and my order is still pending... With this and their 4-6 days of delivery after dispatch it is highly unlikely I will receive my order by the dates they suggest. The items ordered are for use on the 14th as I didn't expect that I would need to order much earlier than the time I did and therefore will no doubt be returned if they ever turn up anyway as it is too late. The most… Read Full Review

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