H&M Reviews

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★★☆☆☆
1.7 / 5
19% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Add your review of H&M to Review Centre! Tell us about the best fashion bargains or worst purchases you've made in the shop. What do you like most about their H&M Online Shopping? Do they have the right sizes and lots of choice for both casual, work and formal clothes? What about shoes, lingerie, handbags and jewellery? What was the customer service like? Once you've written your review, come discuss clothing and fashion in our fashion forums.
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Latest Reviews

★★★☆☆

“Delivery was sooo bad!”

Written on: 25/07/2014

I ordered ONE pair of shorts on the 17th of July. When I got to checkout I found I had to pay £3.90 for delivery and that I should expect it between the 21st- 25th of July. I thought this was totally ridiculous, It's only a pair of shorts. It arrived on the 25th of July which was what they said but it came in a tiny package and should not have been £3.90 for postage. My mum runs here own business and sends small parcels in a box with a teddy inside for less that what I paid for a tiny pair… Read Full Review

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★☆☆☆☆

“NEVER,NEVER, NEVER ORDER...”

Written on: 25/07/2014 by VanceMonaghan (1 review written)

Please before you read this, never order online with this company. H&m are spouse to be a fantastic company, with there "great customer service", but what they don't tell you is the hidden truth about there delivery service. Once you are finished with your shopping and would like to checkout, you are expected to pay £3.90 for a delivery service which is one of the WORSE!!! delivery service, I have ever know. I order a delivery on 19th of July, and was told to expect the delivery between the… Read Full Review

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★☆☆☆☆

“Wish I'd read this before ordering on line”

Written on: 23/07/2014

Placed my order 11th July, heard nothing, but realised something was happening when £38.89 went out of my account on 21st July. The had email to say order had been dispatched, today is 23rd and it has not arrived, should be small parcel therefore Royal mail. Their communication is very bad. If it arrives tomorrow a full two weeks since ordering, not sure where they get the 4-6 days from! H&M really need to up their game, when as many have said, next day or at least two days is the norm for… Read Full Review

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★☆☆☆☆

“worst online shopping experience ever”

Written on: 23/07/2014 by Vaughanev260 (1 review written)

So first the whole point in my doing online shopping here was for a particular dress and a top. I bought a couple other things since I was paying 5.95 shipping anyways. The dress originally had a size 14. I ordered it. 3 days later they processed my order and deleted the dress because they didn't end up having it. It sold out pretty quickly and I ordered a size 10. Then 2 days later they had a 12. So I ordered that. Then They sent me the wrong item. It said specifically on the order form that… Read Full Review

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★☆☆☆☆

“I wish I had read this before ordering!”

Written on: 23/07/2014 by AnahiKeller462 (1 review written)

Well I was on the hunt for the tennis skirt/top and after trying to get them in 4 different h&m stores (includig a larger store in central London) I eventually gave up and ordered online. I ordered almost a month ago! I did get an email last Monday (1 week ago) saying it had been dispatched so I waited in a couple of days last week and nothing arrived. I wish they would be upfront and honest with possible customer's, it would save us getting our hopes up and sitting around waitig for a… Read Full Review

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★☆☆☆☆

“Rubbish!”

Written on: 22/07/2014 by 366Sinclair (1 review written)

Ordered from H&M on 4th July. Received the order yesterday 21st July!!!! Really really poor comms. How can they charge £3.90 for an order that takes over two weeks to arrive?!?!? Been offered a measly £2.13 in compensation but what galls me more is that my year 6 (aged 10) daughter ordered the items for all of her leaving primary school discos/mufti days/parties/leavers assemblies etc and they events have all been and gone now!!! SHE paid for the items herself out of her hard saved pocket… Read Full Review

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★☆☆☆☆

“Delivery service rediculous ”

Written on: 22/07/2014 by Slatteryel181 (1 review written)

20 days later and my item still not avrived and had to pay £3.90 delivery for one item… Read Full Review

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★☆☆☆☆

“H&M deliveries are an absolute joke.”

Written on: 18/07/2014 by Zayne245 (1 review written)

I ordered a dress from H&M on the 2nd of July which wasn't dispatched until the 10th. I then looked on the website in order too see what their delivery was like, to find out that they have delays with their deliveries. Which said that it would take more than 4-6 days. I then rang customer service and was told I would be waiting up to another two weeks on top of the delivery dispatch date. The only compensation they could give me, was the £3.90 delivery charge. Which would be back in my bank… Read Full Review

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★☆☆☆☆

“I am still waiting for an order a MONTH late!!!!!”

Written on: 17/07/2014 by Bfairbairn (1 review written)

I placed an order a month ago, giving my work address as the delivery address as I work full time, live in flats and this would be hugely inconvenient for a courier. When my order had not arrived (over a week later), I phoned up H&M Customer Services and was told that they would not deliver to a business address. This was not made clear when I placed the order at all. All orders I make online are delivered to my place of work and I have never had any issues. It took ME telephoning to be… Read Full Review

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★☆☆☆☆

“Online order delivery is late”

Written on: 16/07/2014 by okKennedy434 (1 review written)

Ordered something that was suppose to arrive between 8-14 days, but it still has not arrived on day 17 AND I MOVED HOUSE. so no way i can get it now!!! all online shopping i know of is free from £50 - £100 pounds, when here no mater how much you order stuff for £150 - £300 it's still chargeable, and at ordered high as this, 2 weeks delivery has to be reached, it's not some sort of kitchen furniture for God sake! will not suggest to shop online to anyone!… Read Full Review

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★★☆☆☆

“Shop itself is good, online is terrible!”

Written on: 14/07/2014

2 and a half weeks ago I placed an order with an estimated delivery of 30th June-4th July. It was dispatched about 3 days ago and I have just received an e-mail saying it will arrive in the next 2 days. I have never had to wait so long for an online order to arrive. Very poor considering the clothes are actually in stock!… Read Full Review

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★☆☆☆☆

“Slow”

Written on: 14/07/2014 by vdHull349 (1 review written)

Ordered 15 days ago and only dispatched today! I've had items arrive quicker from china! Who knows how long it will take to actually turn up! Useless. If it's this bad it should be free delivery! Never again… Read Full Review

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★☆☆☆☆

“delivery service is an absolute joke”

Written on: 12/07/2014 by sarah.d (1 review written)

I waited 3 WEEKS to receive my order!!! I will NOT be ordering from them again, nor will I be recommending them to anyone! STAY CLEAR OF H & M DELIVERIES!!!! … Read Full Review

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★☆☆☆☆

“l.ate parcel”

Written on: 12/07/2014 by 309RossiItalian (1 review written)

still waiting for my parcel.wont be ordering on line again… Read Full Review

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★☆☆☆☆

“Go into store will be quicker!”

Written on: 07/07/2014 by Reeves450 (1 review written)

Placed an online order on 25 June, got it 07 July took payment on 02 for goods not even received!! wouldn't go here again that's for sure. Ordered something from china was delivered before H&M. Infuriating to wait in for first delivery parcel for nearly 10 days, waste of time!! Although pleased with purchases delivery time not good at all… Read Full Review

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★☆☆☆☆

“Worst than a joke”

Written on: 07/07/2014 by 366Gibbons (1 review written)

I cannot explain my disappointment with H&M online. Delivery ALWAYS takes too long and sometimes is even delayed. Even when items are in stock, it takes at least 4 working days for them just to get dispatched! When it comes to returns; they take a VERY long time to process. So you always sit there wondering whether or not your parcel has been received. And last of all the customer service is terrible. On the phone they keep you on hold for as long as they can and a "minute" of waiting time… Read Full Review

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★★★★★

“Superb, friendly, personal service”

Written on: 06/07/2014 by JamesfromLeeds (1 review written)

I don't particularly enjoy shopping but I needed a new outfit for an event I am attending next week. I went to the H&M store in the White Rose Centre in Leeds and was welcomed by an advisor. I told her what I was looking for and asked if someone could help me choose an outfit as I am not particularly good at matching clothes together. He introduced me to another person who asked me about the type of event I am attending and how formal or casual I wanted to look. He picked out some clothes… Read Full Review

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★☆☆☆☆

“Awful online delivery”

Written on: 06/07/2014 by VanessaWagner278 (1 review written)

I tend not to go into H&M because the queues at the counters in store frustrate me no end (I've never been in and not had to queue for at least 5 mins). But I have some jeans that I love and wanted another couple of pairs, so I ordered online. Bit surprised that there was no 'click and collect' service, and at the 4-6 working day delivery time advertised (considering Next offer next day delivery). 4 working days after placing my order I had an email saying it was ready for dispatch....4 days… Read Full Review

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★★★★☆

“It's Good”

Written on: 06/07/2014

I've read other reviews saying that their things never come in on time or never at all. I'm sorry with their bad experience but, for me I've never had a problem with ordering online and my stuff always comes in between the dates given to me. I only order from h&m when there's a good deal or I see something that I didn't see in their store so, I don't always order online. I have though a handful of times and it's been perfectly fine. (As I said before)… Read Full Review

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★☆☆☆☆

“What a joke! Long review, but exposes the truth.”

Written on: 04/07/2014 by Izzy.x (1 review written)

Never ordered online shopping before, always been more of an in-shop girl (trying things on there and then etc) however I had no time to go shopping due to having two jobs as well as being a full time college student in the middle of planning Uni in September. I ordered on the 20th of June and it said it would be DELIVERED between the 23rd and the 27th which was perfect as the things I ordered were for the weekend. Upon tracking my order it just said 'we're expecting your shipping info soon… Read Full Review

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