Lloyds Bank Platinum / Gold Current Accounts Reviews

cugiiii's review has yet to be rated - Be the first!
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Good Points: Nothing

Bad Points: Staff shortage, lack of knowledge about banking, rudeness, slow service- Hanover branch of Lloyds TSB

General comments: I don't have any bank account in Lloyds but I have had really huge crass service there.I deposited 1516.67 pounds via Deposit point box at Hanover square branch on 18th Mar to other's account.Account holder called me that money hasn't been cleared to his account yet on 29th Mar.I'd claimed about it on 1st Apr and heard it would take 2 weeks to investigate.So I visited 3 days to check how it has carried out and haven't been told any about it.Just been told to wait for the call by a branch manager.It's been 3 weeks already and I haven't got any call from the bank.I think I was patient enough and waited with trust. I was convincing myself it just takes time but it will be cleared soon.But!! Manager told me that they can't give me money back because they couldn't find any envelope or any single money even though there is CCTV footage that I deposited money.I was in a panic and I couldn't talk carefully because of bursting tears from shock at that time. I remember very clearly the time when I made it because I withdrew money in Barclays which is located just 1minute walk from Lloyds. I've got the receipt of withdrawal and it said it had been made at 10:46. I was very worried depositing money via Deposit point box because there is no receipt given with that service. That's why I've checked with one of staff in the bank first and did it with trust because he said it would be safe and they will contact me when something is wrong.But I haven't got any response from bank even if an accident has happened and Bank should take the responsibility for this case because they don't offer any receipt. ( I am using Deposit box in Barclays but they have clear receipt from envelop with bar code and Deposit slip for customer)Lloyds bank customers have to use that Deposit box on their own risk??? Nothing is logical with that box, please offer receipt for it to prevent people from falling a victim to this case.(It should be digitalized for customer to check on the spot as soon as deposit has made )

johncfield's review has yet to be rated - Be the first!
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I've banked with Lloyd's for around 25 years. They used to be very well run, with supportive branch managers and very efficient services. In the past few years, they've gone seriously downhill - partly due to some very crass centralisation.

*At one point, they offered me private banking but then never replied when I asked for a meeting and advice.
* When I asked them to check on a cheque book in case it had gone missing, they admitted that they had no idea where it had been sent to. They t ...

macca160670's review has yet to be rated - Be the first!
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I went into my branch about 12 months ago. They took me to a side room and said they could save me money. Before I knew it I had upgraded my account. It wasn't until a month later, that upgrading meant I paid a monthly fee, as I wasn't leaving enough money in the account (well it was a current account! Who keeps spare money in them?)!! I cancelled the upgrade immediately, and I happily went back to a normal current account.

More recently I was looking to have a short term overdraft limit. I ...

robertriche's review has yet to be rated - Be the first!
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We never thought we'd have to change banks. We wanted to be loyal customers to Lloyds TSB. Probably for the rest of our lives. But now we can't because they're taking us for a ride.

I have been a very happy Lloyds TSB customer since 1991, when Barclays shafted me as a student, asking for their measly £300 overdraft back during my first summer holiday as a student. Lloyds immediately offered me a £1000 overdraft so I moved to them and have been very happy with them ever since. When ...

Kieran McGeehan's review has yet to be rated - Be the first!
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I have been a customer with Lloyds TSB since I fell out with Halifax in 2001. During which time I have been in financial difficulties, but they did not treat me any differently.

With the help of the management at my local branch of Lloyds, I no longer struggle with my finances.
Now I arrange most things through them; My current and savings accounts, credit card and insurances, and I have never had a bad word to say about them.

I can access all of the information I want out of hours via t ...

Robins1's review has yet to be rated - Be the first!
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Cost cutting, reduction in call centre staff (wait 'till the new automated service starts this month) it is not for the benefit of the Lloyds Bank Platinum/Gold/Current Account customer. The writing was very much on the wall when a trustees company was floated, and yet the trustees received no payment or incentive. Watch the fees rise as the benefits decrease even further.

P.S. Premier customers be warned - from 5K upped to 7.5k held in a low interest account for what new benefits?

Ieuanfawr's review has yet to be rated - Be the first!
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I have suffered several attempts to steal my identity and attacks on my Lloyds Bank Platinum account (and credit cards), one of which seemed to be linked to the overseas call centre. None of the attempts were successful; I lost no money, but it has been stressful, time consuming and now restricts my choices in the financial market. The bank have been really helpful; closed the existing accounts and opened new ones without question or cost. I am now on first name terms with Account Integrity a ...

pooj101's review has yet to be rated - Be the first!
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I have banked with Lloyds for nearly 15 years, and whilst a student it was OK, but when I upgraded to a platinum account things went down hill. They are very unhelpful, they take ages to process payments, but they are very quick to charge your account for fees. I am fed up with them. They don't seem to reward customers that have banked with them for a long time, and they just treat you as a number!

Sparky Jim's review has yet to be rated - Be the first!
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I have had a Lloyd's bank account for 11 years, both Business and Personal. Business service is second to none, could not complain, but the service I have recieved in the last 18 months following some debit card fraud has been totally abismal. The collections centre in Brighton are staffed by rude and unhelpful people - Despite giving them crime reference numbers of NUMEROUS occasions they fail to accept fraud occurred. The Card Serviuce unit compound this matter by taking more than 6 months to ...

mk1978's review has yet to be rated - Be the first!
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Being an accountant I'm more financially aware than most, and my experience with Lloyds TSB has been over the last 11 years.
I've never had problems finding someone to discuss my account with, and any detailed questions are passed on to relevant departments and dealt with accordingly within an acceptable time period (24hrs) - they're only human after all!
Any services which they've sold me have been of high value and use to me, the gold service charge of £10 per month which I pay covers ...

Yi13's review has yet to be rated - Be the first!
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I don't generally write reviews, but having read the slating Lloyds have received, I felt that I should give them a bolstering! I have received exemplary service from Lloyds since I was sixteen, when I first opened an account. They have been helpful, and provided me with interest free overdrafts and good value loans when required, as well as sound advice.

Access to the branch manager can be arranged by a simple telephone call and she is always personable.

Judging from my friends' expe ...

eacd's review has yet to be rated - Be the first!
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Lloyds Bank Platinum/Gold/Current Accounts.
God, where to start... loans haven't been paid off on two occassions when instructed to move money from current account to loan account, resulting in extra interest being charged. Cheque books haven't been sent as promised. They don't offer a service in the branch to pay money from one account to another bank account unless you pay the £20 CHAPS fee... the wrong people call back on occassions that I've asked to speak to a senior member of staff.

Roger L's review has yet to be rated - Be the first!
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I've been with Lloyds bank since I was a nipper, as student and now a graduate. I haven't experienced any of the problems anyone else here has experienced. When I left uni and they sent me a letter offering me an increase on my overdraft, I gave them a bell and they gave me the increase simple as. I've also used them for travel insurance quite happily. The only bad thing I would say about them is that you have to order foriegn currency in advance as they don't have it in the branches unlike ...

On average, people found this review very helpful
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Have been with Lloyds since being a child, Things have never really been good. I had a Platinumn Account (£12per month) and the Gold Account (8 Per Month) and a normal current account. I have had direct debits and standing orders canclelled, without my knowledge cuasing all sorts of upsets, I have spent literally weeks trying to get hold of my Account manager at the branch to sort out problems but she never returns my calls so I have to take time off work to go in and see her to sort ou ...