royal bank of scotland current account reviews | Watch This Item.

Average Ratings
Ease of use7.3/10
Customer Service8.7/10
Overall rating6.3/10
67% Recommended2 out of 3 Reviews
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3- Royal Bank of Scotland Current Account Reviews

  • Full review by
    dawnhisc
    on 4th Oct 2006


    User Rating : 7
    Respect : 0

    Good Points: Never any queues in their branches (do they have any other customers?) If you use a local branch you will get to know your advisor (whether you need one or not). Internet banking is great! However, I recently went to transfer some money to a friend and couldn't specify Bank, Sort Code and Account Number, but I had to choose from a list of companies accounts... if this continues I will change banks :(

    Bad Points: I would not want to rely on them to manage my finances. Their interest on savings is really rubbish! They don't offer a Visa debit card.

    General comments: I have always found that while I can walk into any bank and stand in a queue for up to an hour, when I walk into the Royal Bank of Scotland I never queue for more than 5 minutes. I have always found this aspect of their services and the Internet top class (although the Internet may have changed - and that would be BAD). However, one aspect of the RBS that hasn't always been great is their ability to deal with out of the ordinary situations. Once you have a person you can rely on though, they are easy to contact and you can always rely on them to get back to you, although you may have a tough time finding these people. The biggest downside to the RBS is that their savings accounts are RUBBISH - the ISA isn't too bad, probably standard, but forget about anything else! Also, they are a Bank, so you have to be realistic... They're not going to be that good ;)
    dawnhisc's review and ratings     | 264 words

  • Review by
    dleafe
    on 1st Aug 2004


    User Rating : 7
    Respect : -1

    For everyday banking, the Royal Bank of Scotland is first rate. I cannot fault their customer service. But don't save or invest with them. I have a direct debit set up to transfer any excess funds directly to a high interest savings account with another bank.
    dleafe's full review     | 82 words

  • Review by
    Robert Kerr Rank: Corporal
    on 11th Jul 2004


    User Rating : 5
    Respect : 0

    I had all my capital invested with in the Royal Bank of Scotland Current Account including my spouce's 5 accounts in total ( no fool like an old fool). Now we enjoy fair treatment from the Leicester.
    Robert Kerr's full review     | 70 words


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