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| Ease of use | 3.2/10  |
|---|---|
| Customer Service | 1/10  |
| Overall rating | 1.6/10 |
Full review by
jabrat
on 1st Sep 2006
User Rating : 1
Respect :
0
Good Points: I have had no problems with Internet banking because I haven't had to deal with RBS staff
Bad Points: Poorly trained staff Mistakes very frequent with common transactions Frequent apologies with promises to fix a problem, but the problem is never fixed
General comments: I recently moved to London after having lived in 3 other countries before the UK, and I have never had such a bad experience with a bank, even in the so-called Third World where my banking experience has been excellent!
The service that RBS offers is sub-standard at the moment. For example, my partner opened his current account with RBS one month ago, and to date he is still not in possession of a working ATM card with a PIN number, as they have made mistakes with his account 3 times! I am going to another bank to open up an account that doesn't stress me out on a daily basis!
jabrat's review and ratings | 149 words
Review by
wendoid
on 23rd Aug 2004
User Rating : 1
Respect :
0
I have been a Bank of Scotland Current Account customer for a number of years and used to be quite happy with the service although they never seemed to have the best rates.
I am now going to change my bank as the customer service has gotten so bad, it is unbearable.
You have to wait usually a minimum of 5 minutes to get through on their phone service, 20 minutes in a cue to speak to be served in their branches (once you have found one!- and that's in Scotland!) It takes them a minimum of 5 da ...
wendoid's full review | 159 words
Review by
kennannlin
on 11th Aug 2004
User Rating : 3
Respect :
0
I have tried twice now to get a statement about interest and tax for last tax year from the Bank of Scotland. The last time I called was almost 3 weeks ago. I phoned today and am Still waiting! I only have another 6 weeks to send my tax forms back to the Inland Revenue. Staff over the phone have been extremely unhelpful and I even tried to get it from my branch without any success. Hello people - I only want information about my account, its not rocket science!
kennannlin's full review | 115 words
Review by
Cherrypip
on 27th Jul 2004
User Rating : 2
Respect :
0
I wonder how many people reading this review will click with a daily familiarity concerning the failure of Bank of Scotland ATM machines up and down the country. I live in South Hampshire and where ever I go and want to use a Bank of Scotland ATM machine, they are either broken or out of cash - for long periods. Bearing in mind the majority of ATM machines in garages in this locality are Bank of Scotland owned and managed. One garage manager (Texaco) had the machine removed and replaced with an ...
Cherrypip's full review | 183 words
Review by
omayj
on 9th Jun 2004
User Rating : 1
Respect :
0
I requested a transfer of £1000 from my Bank of Scotland Current Account to my husband's account (we do this each month), they told me they'd done it. My husband then paid his credit card bill for us to find out 5 days later that they had only transferred £100. For him to get back his unauthorised overdraft charges I have to prove that I told them to transfer £100 and not £1000.
Customer services staff are undertrained on Halifax procedures now adopted.
Telephone bank ...
omayj's full review | 146 words
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