Jones Bootmaker Reviews

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★★☆☆☆
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  • Quality of service

  • Layout of shop

  • Value For Money

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Jones Bootmaker

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Latest Reviews

★☆☆☆☆

“No Response From Customer Services”

Written on: 23/06/2016 by 202Harrington (1 review written)

I was ordering a pair of shoes on line and had a problem putting in the discount code and emailed for advice. No response from Customer Services. I sent again a week later, still no response. As they completely ignored my emails, I presume that they thought I would give up and pay the full price of the shoes. NO WAY! Be very careful if you have a problem ordering on line....you may not get any help...I didn't, so I won't be buying from Jones the Bootmakers ever again… Read Full Review

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★★★★★

“Great customer service; beautiful shoes”

Written on: 14/05/2016 by Trish303 (1 review written)

I shop at the Bluewater store and have always found the staff friendly and helpful. The shoes and boots are great quality. My boots have been worn and worn and still look good. Today I took back some shoes which I had bought sometime ago (but hardly worn) because the leather was lifting away. I was listened to politely and the shoes examined. I was offered an exchange. Great service. I remain a loyal customer!… Read Full Review

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★☆☆☆☆

“clarks novato boots ”

Written on: 09/11/2015 by Chana232 (1 review written)

do yourself a favor and do not by these boots they are the cheapest looking rubbish i have seen in years online only probably because they are so disgusting they would lower the tone of the shop… Read Full Review

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★☆☆☆☆

“Poor quality shoes”

Written on: 26/08/2015 by Trevino23 (1 review written)

Had 4 pairs from this shop in last 10 months - initaly purchased two which fell apart in 4 months then took these back and got them both replaced(thanks) both of which have fallen apart in another 5 months. I have other shoes that i wear and dont wear them hard. Very poor for shoes that cost over £100 a pair. WOnt be buying again… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 18/06/2015 by Traceywacey65 (1 review written)

After purchasing a pair of £85 Merrell walking shoes i had only worn them a few times, noticed they were stretching and we're getting loose. I returned them to the store but had lost my receipt, well, their attitude was that they couldn't care less And was nothing they could do?! Not even a good will gesture! I will never shop at Jones again, appalling!! Happy to take your hard earned cash though . … Read Full Review

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★★★★★

“Ladies shoes”

Written on: 14/05/2015 by Webster178 (1 review written)

Excellent service from the adviser also had £30 pounds off price… Read Full Review

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★☆☆☆☆

“Terrible customer service - poor quality boots!”

Written on: 31/03/2015 by Seane169 (1 review written)

I was given a pair of Jones boots as a gift August 2014 but didn't need to use them until the weather got worse. They lasted a couple of months of light wear but by October the button on the top had fallen off. As I didn't have the receipt I just took them to a local cobblers who fixed them as best they could for me. I wore them a few times over Xmas and in January but by mid February I noticed they were leaking every time it rained. Looking at the soles you can barely see any wear but the… Read Full Review

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★☆☆☆☆

“Poor quality”

Written on: 04/03/2015 by EliezerKnight149 (1 review written)

I purchased a pair of shoes before Christmas 2014 for £50 which was discounted by 50%. They have lasted less than 3 months of wear due to their inner linings separating from the shoes and moving around inside the shoes. This is incredibly poor and I will not be buying any further pairs from Jones the Bootmaker again… Read Full Review

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★☆☆☆☆

“Poor Quality”

Written on: 15/01/2015 by EllenMueller (1 review written)

I have purchased my shoes from Jones for a number of years, however, I will not be doing so any longer. There is no doubt that the quality of their footwear has deteriorated massively. I am on my fourth pair of the same style shoe in a short period of time (I know, I should have learnt my lesson after the second pair!). I have had heels fall off, seams come undone and the leather split. Each time I have taken my shoes, along with the recipt back to the store, and each time I have a battle… Read Full Review

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★☆☆☆☆

“All customer service need training or re-training. Rubbish”

Written on: 14/01/2015 by EsmeraldaCannon145 (1 review written)

Paid for a pair of shoes at a Bath, Southgate branch with the intention of going back to pick them up. Couldn't tell when as live in Cornwall & work 3 days a week at Oxford. Post Xmas, I wouldn't be going back that way & phoned to see if the branch would either transfer to a Truro branch or post to my home (at my expense). Response was atrocious. No, no couldn't do anything. 'You can have a refund, but you have to come into the branch. There's clever look you? Phoned main CS (just as bad) no… Read Full Review

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★★☆☆☆

“Poor Quality”

Written on: 12/01/2015

Spent £145 on a pair of boots, worn occasionally and only lasted a year before the heel came off. The quality of the goods is not as what one would expect… Read Full Review

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★☆☆☆☆

“SHOP ELSEWHERE !!”

Written on: 04/12/2014 by ymck1 (1 review written)

I ordered 2 pairs of shoes online for my husbands 50th birthday, which cost £398.00 , I also paid for next day delivery and to my absolute disgust FOUR days later the shoes had still not arrived. I was fobbed off with your order is out for delivery and will be with you before 8pm. After four days I called head office who still couldn't give me any information. I am into the 5th day now and still no shoes so will have to call again today. I was so embarrassed when I didn't have a gift for my… Read Full Review

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★☆☆☆☆

“don't ever buy kids school shoes there”

Written on: 03/12/2014 by pbRoberts188 (1 review written)

I bought my son's shoes for £ 42 on 31/08/14 and 3 months down the line and stitching on both shoes came undone. I took them back to the store to be told that it's wear and tear and no refund will be given. If that is the case Their shoes must be of very low quality as they don't expect kids to wear them for more than 3 months. As those shoes were expensive I think everyone is better off going somewhere else to buy their kids shoes. Customer service was absolutely terrible. The way the manager… Read Full Review

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★★★☆☆

“Nice shoes, but the service sucks.”

Written on: 12/10/2014 by SusanaVerrati (1 review written)

Usualy I shop online, but once I was on your shop, at Langley st. your service was terrible. Especialy one hungarian girl.....I'm very disappointed, I won't be there anymore… Read Full Review

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★★☆☆☆

“poor service to buy shoes”

Written on: 15/08/2014 by caitrobbo72 (1 review written)

In the Hereford branch me and my granddaughter were waiting to buy some school shoes for her when we arrived there was only one staff in the children's section so we had to wait 35minutes for our turn but another staff member arrived and she didn't do anything she went into the staff room and didn't come out so we just left… Read Full Review

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★★★★★

“Good service”

Written on: 09/07/2014 by heMoody458 (1 review written)

I went to your shop in Bromley today and the young girl who served me could not have been more helpful,I will definitely return to this shop again… Read Full Review

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★☆☆☆☆

“Appalling,customer service from staff ”

Written on: 05/07/2014 by Almeida74 (1 review written)

I purchased a pair of shoes for my granddaughter which, on first wear were found to be faulted..they were returned to shop and we were told unless we had receipt their was nothing they would do....staff were officious and dismissive....disgusted that all they quoted was 'it's company policy' ....as a get out for having faulted goods. I will NEVER shop there again, and nor will any of my friends and family… Read Full Review

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★☆☆☆☆

“Poor Quality, Poor Service - I am unlikely to buy here...”

Written on: 02/07/2014 by sdReeves65 (1 review written)

Less than 1 month ago I bought a pair of the navy patent level, clodsed toe, cork wedges, from the Leeds Briggate store. I've been a customer at Jones for many years, and have 4 more pairs in a similar style but with open toes. They have all been excellent. The latest pair were a real let down, after approximately 8 wears (to work) the outer area of the heel sole was worn out. I only noticed this because I was packing them to return home (after working in Leeds for a few months)- I was so… Read Full Review

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★★★★★

“Great quality, good customer service”

Written on: 05/06/2014 by maya13 (1 review written)

I have purchased 5 pairs Jones shoes so far and I am very satisfied with the quality of the shoes. I use 2 pairs for work and they were comfortable since I wore them fist time. I have to say Jones Bootmaker its my favourite brand and I wish they had some loyalty program as I will be definitely returning to this shop. Also the staff in the shop is always nice and helpful ( shop near Chancery Lane station in London)… Read Full Review

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★★★★★

“Very helpful staff will go again”

Written on: 31/01/2014

I went to the Horsham branch of Jones and the girl who served me could not have been more helpful.Nothing was to much trouble . It makes a nice change to go into a shop that make you feel so welcome. I found out later that I was served by the manger.I will go back there again next time I need any more footware and will tell my friends to go as well We need more staff like this in other shops… Read Full Review

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