Jones Bootmaker Reviews

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★★★☆☆
2.7 / 5
38% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

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Jones Bootmaker

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Latest Reviews

★☆☆☆☆

“SHOP ELSEWHERE !!”

Written on: 04/12/2014 by ymck1 (1 review written)

I ordered 2 pairs of shoes online for my husbands 50th birthday, which cost £398.00 , I also paid for next day delivery and to my absolute disgust FOUR days later the shoes had still not arrived. I was fobbed off with your order is out for delivery and will be with you before 8pm. After four days I called head office who still couldn't give me any information. I am into the 5th day now and still no shoes so will have to call again today. I was so embarrassed when I didn't have a gift for my… Read Full Review

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★☆☆☆☆

“don't ever buy kids school shoes there”

Written on: 03/12/2014 by pbRoberts188 (1 review written)

I bought my son's shoes for £ 42 on 31/08/14 and 3 months down the line and stitching on both shoes came undone. I took them back to the store to be told that it's wear and tear and no refund will be given. If that is the case Their shoes must be of very low quality as they don't expect kids to wear them for more than 3 months. As those shoes were expensive I think everyone is better off going somewhere else to buy their kids shoes. Customer service was absolutely terrible. The way the manager… Read Full Review

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★★★☆☆

“Nice shoes, but the service sucks.”

Written on: 12/10/2014 by SusanaVerrati (1 review written)

Usualy I shop online, but once I was on your shop, at Langley st. your service was terrible. Especialy one hungarian girl.....I'm very disappointed, I won't be there anymore… Read Full Review

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★★☆☆☆

“poor service to buy shoes”

Written on: 15/08/2014 by caitrobbo72 (1 review written)

In the Hereford branch me and my granddaughter were waiting to buy some school shoes for her when we arrived there was only one staff in the children's section so we had to wait 35minutes for our turn but another staff member arrived and she didn't do anything she went into the staff room and didn't come out so we just left… Read Full Review

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★★★★★

“Good service”

Written on: 09/07/2014 by heMoody458 (1 review written)

I went to your shop in Bromley today and the young girl who served me could not have been more helpful,I will definitely return to this shop again… Read Full Review

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★☆☆☆☆

“Appalling,customer service from staff ”

Written on: 05/07/2014 by Almeida74 (1 review written)

I purchased a pair of shoes for my granddaughter which, on first wear were found to be faulted..they were returned to shop and we were told unless we had receipt their was nothing they would do....staff were officious and dismissive....disgusted that all they quoted was 'it's company policy' ....as a get out for having faulted goods. I will NEVER shop there again, and nor will any of my friends and family… Read Full Review

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★☆☆☆☆

“Poor Quality, Poor Service - I am unlikely to buy here...”

Written on: 02/07/2014 by sdReeves65 (1 review written)

Less than 1 month ago I bought a pair of the navy patent level, clodsed toe, cork wedges, from the Leeds Briggate store. I've been a customer at Jones for many years, and have 4 more pairs in a similar style but with open toes. They have all been excellent. The latest pair were a real let down, after approximately 8 wears (to work) the outer area of the heel sole was worn out. I only noticed this because I was packing them to return home (after working in Leeds for a few months)- I was so… Read Full Review

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★★★★★

“Great quality, good customer service”

Written on: 05/06/2014 by maya13 (1 review written)

I have purchased 5 pairs Jones shoes so far and I am very satisfied with the quality of the shoes. I use 2 pairs for work and they were comfortable since I wore them fist time. I have to say Jones Bootmaker its my favourite brand and I wish they had some loyalty program as I will be definitely returning to this shop. Also the staff in the shop is always nice and helpful ( shop near Chancery Lane station in London)… Read Full Review

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★★★★★

“Very helpful staff will go again”

Written on: 31/01/2014

I went to the Horsham branch of Jones and the girl who served me could not have been more helpful.Nothing was to much trouble . It makes a nice change to go into a shop that make you feel so welcome. I found out later that I was served by the manger.I will go back there again next time I need any more footware and will tell my friends to go as well We need more staff like this in other shops… Read Full Review

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★☆☆☆☆

“Won't accept that boots are faulty”

Written on: 23/01/2014

I just tried to return a pair of ladies boots, but apparently its my feet that are wrong, not the boots. The material behind the heels were so unpliable and badly cut, that they caused blisters and cuts to both feet. But apparently there is nothing wrong with the materials or finish, and it's my fault for choosing boots that don't suit me. Jones - you've just lost a loyal customer… Read Full Review

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★☆☆☆☆

“Stopped doing my size - very disappointed ”

Written on: 03/11/2013

I'm a male with size 13 feet, I used to always by jones shoes at a price. They have stopped doing that size now which extremely disappointing. People are getting taller and have bigger feet but jones are reducing their range. Thanks a bunch… Read Full Review

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★☆☆☆☆

“Poor quality leather ”

Written on: 03/11/2013

I bought pair of shoes two weeks ago and they gone already, I was loyal customer of Jones and was wearing their shoes at least 6 years same as my husband too,whenever I needed new pair of shoes this shop was only one I ever could think about, as I found them best quality for years, unfortunately after my last shopping at my favourite shop and paying £74.00 need to think about different shoe stores solution very disappointed . You might disagree but paying £74 every two weeks for new pair of… Read Full Review

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★☆☆☆☆

“Shoes damaged my feet”

Written on: 07/10/2013 by Vayid (2 reviews written)

I bought two pair of shoes, in a visit to the outlet in Victoria around 8 weeks, one of the shoes which I bought, is a Ted Baker which has caused considerable damage to my feet, up until today I am still in pain. I saw a podiatrist last week who said that the cause of my discomforts and pain is due to the Ted Baker shoes, The Ted Baker shoes have damaged my feet and since my visit to the podiatrist I am still suffering even after treatment. I have taken the shoes with a letter from the… Read Full Review

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Tonyblakeuk's Response to Vayid's Review

Written on: 25/05/2014

It could be that the shoes have damaged your feet because they are not a suitable style or shape for your foot, nothing to do with being faulty. I bought shoes too tight and they damaged my feet, I bought shoes that were too big and they damaged my feet ..... not the manufacturers fault., The doctors have probably meant that the shoe has damaged your foot due to a poor fit some people can not wear Doc martins because they are too stiff ... that doesn't make them faulty if they try to wear them anyway and end up with damaged feet.

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★★★★★

“Lovely Staff”

Written on: 07/10/2013

I had a very positive experience at my local Jones store. The staff were lovely and willing to help! One of the girls working there spent around half an hour, helping me to find the right pair of boots because of my wide feet. I must have tried on the whole store, but she remained patient with me and was still smiling when we finally found a perfect pair of boots. It was lovely as normally I get an inpatient sales assistant who isn't really willing to help... (Clarks)… Read Full Review

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★★★★★

“Online purchase of some boots.”

Written on: 02/10/2013 by Phantom_Scribbler (1 review written)

I just wanted to leave some positive feedback as I had a very positive shopping experience. The boots were in the sale and were the last pair - lucky hey?! I purchased the boots and they were delivered within a few days. The delivery company is also excellent and give you text updates and options to change delivery days and address right up until you recieve the order. Fantastic - I would use again, no problem at all!!… Read Full Review

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★☆☆☆☆

“Poor quality”

Written on: 21/06/2013 by Ronaldafrd (1 review written)

I bought a air of boots from jones ipswich and the heel wore out within months and I've just noticed the sole is now cracked. They haven't had a lot of use and I won't be buying from them again. Locales are far better quality. … Read Full Review

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★★★★★

“Customer Service Second to None”

Written on: 16/06/2013 by kimkg (1 review written)

I always find the staff very helpful, professional & approachable, in particular, Mark Murphy, the branch manager who is always on hand to deliver his expert advice & personal service. If I'm shopping for shoes in Reading, this will be the shop on top of my list!… Read Full Review

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★★★★☆

“Staff helpfulness”

Written on: 19/05/2013

I would like to thank the lady in the Eastbourne store for her helpfulness and patience, when she served me on Wednesday. It made it a very pleasant experience, thank you… Read Full Review

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★☆☆☆☆

“IMPOSSIBLE to buy from!”

Written on: 13/02/2013 by TiredMomof2 (1 review written)

I've been a customer of Gordon Scott's in Solihull for many, many years and have always received excellent customer service but on Saturday (9 February) this was not the case. I had already had my child's feet measured and had chosen a pair of shoes but after taking a ticket and waiting over 20 minutes to be served I realised that most people were waiting for their children to measured so I made my way downstairs to the 'adult' shoe department. I again waited to be served but as no one… Read Full Review

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★☆☆☆☆

“SLIPPERS”

Written on: 01/02/2013

I WAS BROUGHT A PAIR OF SLIPPERS FOR XMAS. I HAVE WORN THEM FOR ABOUT 2 WEEKS BUT NOT ALL THE TIME. THE SOLE AS FALLEN OFF AND ARE NOT WEARABLE. I RETURNED THE TO THE SHOE SHOP WITHOUT A RECEIPT. TOLD TO COME BACK WITH RECEIPT WHICH I DO NOT HAVE. SHOULD I BE ABLE TO GET MY MONEY BACK. … Read Full Review

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