Wickes www.wickes.co.uk Reviews

Watch this item
1.4 stars
Average rating for this product is: 1.4 out of 5

From 2 ratings and 32 reviews

Thumb down 22% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


Summary

Write a review of Wickes DIY and help other consumers! What is the selection of merchandise like? Is it easy to find what you are looking for in the shop? How is the customer service? Once you've added your thoughts to this page, come to our DIY Forums to talk about all things DIY and Home Improvement related.

Average Ratings for Wickes www.wickes.co.uk

  • Quality of service1.4 stars
  • Layout of shop2.2 stars
  • Value for Money2.5 stars
  • Reviewer Ratings1.4 stars
  • Overall Rating1.4 stars

32 Reviews For Wickes www.wickes.co.uk

  • Guest 27th Nov 2009

    Reviewer rating: 5 stars


    Guest's review has yet to be rated - Be the first!
    Report this review



    Im sorry to hear about peoples horror stories concerning there wickes kitchens. I must be one of the lucky ones, my whole experience from start to finish was excelent.Perhaps its because i used one of Wickes own fitting teams to fit my kitchen.
    The two lads Ted and Lee were top notch who i would reccomend to anybody.
    I purchased my kitchen in the Charlton London store.

  • Guest 5th Nov 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    THEY NO LONGER send out dispatch emails!!! AH my partner has waited for 2 days in the house just in case the goods arrived!!! VERY VERY poor! shan't be using them again...

  • Guest 23rd Oct 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    Dreadful delivery service, if you can get to a store yourself do it, don't rely on their delivery service. I've taken time off work twice to wait in for an order guaranteed for a specific time only for it not to turn up with some lame excude from Wickes. I won't be using the service again.
    Their customer services team did try to help, but whats the point if they can't get their dispatch and delivery service working.

  • Guest 11th Oct 2009

    Reviewer rating: 2 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    Very happy with purchase but when required replacement bulbs the only store to stock them near me was Kettering. I asked staff why and was told that it was because of space, this i could not understand, as the bulbs are only 75cms long and 1cm in dia. I do not see how this small item could warrent this reply. Surely a firm as large as Wickes if they sell a item you should at least stock spares

  • Guest 15th Sep 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    Buying a kitchen from Wickes is a bad move. They failed to specify the right components and then fail to deliver all the components, which causes incredible frustration and increases in cost. Do not buy a kitchen from this company

  • Guest 28th Aug 2009

    Reviewer rating: 4 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    This summer I replaced my tatty old 1980s kitchen with a new one from Wickes ("Glencoe" range). There was a significant Summer Sale discount available; the salesman was helpful and did not pressurise me to buy anything I didn't want; the delivery was on time. The build quality is good. There were only a couple of errors in the order and one of those was my own. Returning erroneous/unused items to store was not a problem providing I saw the kitchen salesman each time (one should not expect wareho ...

  • Guest 27th Aug 2009

    Reviewer rating: 4 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    I recently was recommended to go to my local WIckes store to see a Design Consultant to help me create my dream kitchen. The whole experience was exactly that. She was pleasant and had so many ideas that no other company had come up with. The design, delivery and installation all went exactly how she said it would. I will recommend that you take some time to go to the Aylesbury store as you will not be disappointed. I will and have recommended it to all my friends and family.

  • Guest 17th Aug 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    Bought a suite from wickes to store in garage until plumber was able to fit me in as there was a sale on. Ordered mixer taps to compliment the suite at an extra cost. When the plumber fitted the suite we realised that the taps had not been included but wickes would not accept liability for this. they could see on their compluters that i had paid extra for the taps but only offered to refund a tenner despite the taps costing a lot more! the staff were rude and not willing to help at all. i have r ...

  • Guest 7th Aug 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    Incorrect parts, delivered, damaged units sent, fitters time wasted, they designed kitchen with units put where they should be put. no instructions or in foreign language. attempting 4th delivery of some goods at the moment, Wickes customer service team is useless!

  • jentonn 1st Jul 2009

    Reviewer rating: 1 stars


    jentonn's review has yet to be rated - Be the first!
    Report this review


    I am the most unsatisfied customer that Wickes has ever had. They wrongly designed my kitchen, delivered the wrong parts, delivered imperfect parts and I experienced long delays for replacements. No compensation received as as yet for my fitters wasted time. Their classic mistake was to design my kitchen around a huge zanussi fridge-freezer. Not only did this refuse to work but it turned out to be the last of its kind in the country. Wickes and Zanussi between them couldn't give a monkeys an ...

  • stiwana 27th Jun 2009

    Reviewer rating: 1 stars


    stiwana's review has yet to be rated - Be the first!
    Report this review


    I expected a delivery of a door today that I had ordered on Wickes online. When I arranged a delivery date with their customer services over a week ago I was told that I would receive a call a day before delivery notifying me of the 3 hour slot within which they will deliver. This suited me as I do not live at the property. I ' m really annoyed this morning as the driver called me to say I will be there in 3 minutes but it takes me 40 minutes to drive to the property. Customer Services told ...

  • Guest 8th Jun 2009

    Reviewer rating: 5 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    I am sorry your other reviewers have had such bad experiences with Wickes - mine has been 100% positive. Liked the sales chaps - didn't feel pressurised to buy anything unnecessary. ETA for delivery was between 8 and 11 am - they phoned at 7.30, arrived at 7.50 and were gone by 8.40. Went away for the week so my fitter could get on - everything was there, nothing was damaged and it looks absolutely terrific. Am thrilled to bits. Put off getting a new kitchen for nearly two years because of ...

  • Guest 5th May 2009

    Reviewer rating: 0 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    the complaints department for wickes uk is a complete waste of time.

    i was sold a kitchen and when i asked in store if that was the price i had to pay my one out and new one fitted, i was told yes. next thing i have a 650 quid bill in my hand for extra repairs. i did ask is that it when i brought the kitchin with fitting, and was told yes. i also beleive they say exactly what you want to hear and get your cash then the store salesman isnt intrested typical sales man. i work in the retail secto ...

  • tmdragster 29th Apr 2009

    Reviewer rating: 0 stars


    tmdragster's review has yet to be rated - Be the first!
    Report this review


    I shopped in my local Wickes store last week and visited on four separate days. As a pensioner I was not in a hurry to select my preferred bathroom suite and ancillary's . Imagine my surprise a week latter to be sent a notification of a £95 parking fine for staying in their car park for more than 90 minutes. After two visits to a very unpleasant manager (what happened to customer service), she agreed to cancel the fine with the condition that i don't overstay my 90 minutes parking next ...

  • Guest 3rd Apr 2009

    Reviewer rating: 0.5 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    I purchased a kitchen from wickes on 18 February 2009, the kitchen was drawn up by a design consultant who also made a site visit. To cut a long story short when the kitchen arrived units did not fit, I rang the wickes store where the goods was order from and they were unhelpful they had got their sale and that's all that mattered to them. I am in the process of making an official complaint as I feel the service I received was appalling!

  • Shredded 1st Mar 2009

    Reviewer rating: 0.5 stars


    Shredded's review has yet to be rated - Be the first!
    Report this review


    I bought a Wickes Quiet Garden Shredder. Because I live some distance away from the shop I rang to check they had it in stock. When I got it home - no instructions, no stand and no wheels. On reflection it looks like the goods had previously been returned and the box re-sealed , presumably by some person in Wickes.

    How they can think they can stay in business with service like that goodness only knows. These are not cheap goods ( £116). That was the only one in the store so I will have ...

  • solarchart Rank: Lance Corporal 15th Feb 2009

    Reviewer rating: 0 stars


    solarchart's review has yet to be rated - Be the first!
    Report this review


    Ordered a door on-line, and becasue we were getting it delivered, also ordered another large item, an expensive lawnmower worth £300. Ordered on a Sunday to be delivered the following Saturday, for which i had to pay an additional £5. When the order is placed, there is no confirmation that you have a Saturday delivery, even though you've just paid extra for the priveledge. So I emailed customer services, and checked. They emailed me back to confirm my goods were definitely going t ...

  • anniemc 30th Sep 2008

    Reviewer rating: 0.5 stars


    anniemc's review has yet to be rated - Be the first!
    Report this review


    I have recently purchased a kitchen from Wickes. My friends had warned me that 'something always goes wrong' when installing a new kitchen but nothing prepared me for the customer service I experienced from Wickes. Firstly my kitchen delivery was aborted as they couldn't get their lorry into my street (I live in a busy built up area of Glasgow) and they refused to bring it 50 meters along a pavement to my front door. The delivery had to be rescheduled and brought in a smaller van 3 days later ...

  • zrix Rank: Lance Corporal 25th Sep 2008

    Reviewer rating: 0 stars


    zrix's review has yet to be rated - Be the first!
    Report this review


    I have ordered 24 packs of floor tiles at £16.99 each. When I realized I needed some more I went to my local store and found the same tiles for £11.99. Wickes.co.uk said they can price their stuff independently from the stores and no re-fund will be given. Even funnier, whilst my online receipt showed I paid 16.99 per pack, the delivery receipt showed I paid 11.99. Apparently that was a mistake. I have been told no refund will be given. 2 days later the price on and offline were e ...

  • birmanmadxx1 Rank: Lance Corporal 6th Aug 2008

    Reviewer rating: 0 stars


    birmanmadxx1's review has yet to be rated - Be the first!
    Report this review


    Conservatory was delivered with broken door frame. Builders had to be cancelled for a week. 2nd day builders on site, they couldn't complete as no 'Roof Rafters', it took BVC 7 wrong attempts to get bits to me, that then arrived broken, another lot sent (took total of 6 weeks with just glazed sides up and no roof!) I now have wrong roof panels, broken window frame, and door frame that don't line up, so got 5 extra holes in frame drilled to take doors! I also have a severe leaking roof as panels ...