Wickes Reviews - www.wickes.co.uk

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★★☆☆☆
1.7 / 5
18% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

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Wickes - www.wickes.co.uk
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Wickes - www.wickes.co.uk
Wickes - www.wickes.co.uk
Wickes - www.wickes.co.uk
Wickes - www.wickes.co.uk
Wickes - www.wickes.co.uk
Wickes - www.wickes.co.uk
Wickes - www.wickes.co.uk

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Latest Reviews

★☆☆☆☆

“AVOID THE WEST WICKHAM STORE!!”

Written on: 21/07/2014 by melisa_ (1 review written)

Went to wickes two days ago as it was local and needed to buy some paint, the staff are terrible and have no knowledge! They are incredibly rude, cold and in no way helpful at all! The customer service was disgusting and i wouldnt reccomend anyone to go the that store… Read Full Review

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★★★★★

“slabs and accesoreis”

Written on: 19/07/2014 by Aubreyp104 (1 review written)

I had a great time asking about slabs and was told everything I needed to know from the well knowledge of the staff was given a price and delivery was free if my family was to ask me for detail of wickes I would recommend as well as to friends well done wickes… Read Full Review

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★★★☆☆

“Help and advice in store”

Written on: 29/06/2014 by MichaelJDHammond (1 review written)

I went into your Winchester rd store in Southampton this Saturday to buy Corotherm plastic roofing for a veranda. I asked at the information desk if somebody could help me to get all the fittings etc that I would need. The young man said there was nobody, he gave me an instruction sheet which I was unable to read because I did'nt have my reading glasses with me. I got together all the materials I thought I needed, spent £437.31 travelled the 10 miles back home and on reading the fitting… Read Full Review

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★★★★★

“Good Service”

Written on: 28/06/2014 by AyannaBrennan277 (1 review written)

The staff at the Basingstoke branch were so helpful with the loading of my car many thanks… Read Full Review

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★☆☆☆☆

“poor delivery service ”

Written on: 27/06/2014 by McKinney451 (1 review written)

Our tale.... Monday 24th June We ordered items on Monday 23rd June before 6pm. We chose to make this order with Wickes because of the next day delivery promise. We had taken a week’s leave from work to complete our DIY project. We ordered our items on line and did not receive any notification that our order would not arrive the following day as per the advertised Wickes next day delivery promise. Tuesday 25th June We had not received a text message to confirm the delivery time so we… Read Full Review

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★☆☆☆☆

“First and last time on the web with Wickes”

Written on: 27/06/2014 by FedupfromHants. (1 review written)

Next day delivery NO, even though paid for. It turns out, that it is next day delivery after up to 28 days from the supplier. Item ordered was a towel rail. Wickes Customer Services expect me to chase THEIR supplier. It appears, that they use something called USPS (United States Postal Services is what Google gave me), who it seems, do not try to deliver it themselves as they should,apparently just farm it out to Royal Mail. Got an email with a non-working link in it, to say that it was at the… Read Full Review

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★☆☆☆☆

“Incompetent”

Written on: 26/06/2014 by DeannaKlein (1 review written)

Utterly incompetent. Wasted hours of my time. "Next day" is a complete joke. I ordered 10am Monday morning for a next day delivery - its now Thursday and Ive just spent another 30 minutes talking to various people chasing items that their central depot or whatever it is has in stock. … Read Full Review

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★☆☆☆☆

“Lies lies and more damn lies!”

Written on: 20/06/2014 by mortlinebuilders (1 review written)

I ordered 6 fence panels on Tuesday to be delivered on Saturday, Tuesday afternoon I got a call saying would I like them delivered on wed, I couldn't take the order that day and would wait for sat, Friday at 4.30 I get a phone call telling me there is no stock! So they take my order and my money then sell MY fence panels to someone else. I have been a Wickes customer for over 25 years and am a tradesman spending thousands with them every year but no more B&Q in my opinion are far superior in… Read Full Review

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★☆☆☆☆

“failed delivery”

Written on: 13/06/2014

Ordered stuff didnt arrive, their excuse was driver ran out of hours. I understand legal requirement but the fact that they couldn't be bothered to contact me despite 3 emails and 2 txts confirming delivery time. Sat at home waiting all day when contacting customerservices they dont want to know. Firstly manager on phone, next too early for mangers to be in office (this was at 10 am) lastly he'll call you back now, and nothing for 2 1/2 hours till I put another complaint in then what sounded… Read Full Review

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★☆☆☆☆

“Delivery promise”

Written on: 05/06/2014 by articblue (1 review written)

For the second time in the last few weeks Wickes has let me down. I ordered some items and paid extra for it to be delivered on Saturday only to be told later that they could not deliver until Monday. When I rang all they said was did I want to cancel my order, What a stupid question, if I wantedc to cancel my order, I would not have ordered it in the first place. Stupid me, I order some more stuuf this week on Monday and was then phoned to say that it could not be delivered until Thursday, 3… Read Full Review

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Mortlinebuilders's Response to articblue's Review

Written on: 20/06/2014

My daughter works for wickes and we still can't get a delivery!!! says it all really.

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★☆☆☆☆

“NEVER buy Wickes paint”

Written on: 27/05/2014 by Stewart75 (1 review written)

That's a bank holiday wasted. Bought 2.5l Wickes flat white emulsion assuming it would be the same sort of quality as Brewer's Albany - but it's rubbish. Thin as milk and with about as much coverage - horrid, drippy, unusable and wholly unfit for purpose. That's £20 and a weekend wasted. Thanks!!… Read Full Review

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Mortlinebuilders's Comment

Written on: 20/06/2014

It's just like a tin of good paint with a gallon of water added, I guess you only get what you pay for.

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★☆☆☆☆

“Failure of Online Delivery”

Written on: 24/05/2014 by Russell201 (1 review written)

I have never experienced such an appalling example of customer services as Wicks have just demonstrated to me. After being led around the garden path listening to piped music on the phone system specifically designed to frustrate I was given false information on two occasions regarding my delivery. Wickes Complete and utter indifference to your plight is the order of the day. 'Use them again not likely'… Read Full Review

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★☆☆☆☆

“Diabolical”

Written on: 13/05/2014 by knobjockey (1 review written)

10 days to deliver on their guaranteed next day service which i paid extra for!Customer service is near on useless. The delivery team need to take a crash course in customer service immediately. I will never use Wickes again, I will in future stick with Builders depot who know how to perform and converse with their customers. I'm sure Wickes read all the reviews and put them in the 'must do better' column located in the bin liner. … Read Full Review

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★☆☆☆☆

“Avoid Wickes!”

Written on: 09/05/2014 by Danicac495 (1 review written)

I bought bathroom tiles from Wickes online, after being assured that they were in stock and would be delivered to my address in Surrey the following day between 8am-1pm. Very late that evening Wickes bombarded me with phone texts confirming the delivery. The following morning I picked up a phone message to say the tiles would not be delivered because they were not in stock after all. I spoke to a delivery manager who simply could not care less that I had lost working time and that I had a… Read Full Review

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★☆☆☆☆

“Incompetent”

Written on: 26/04/2014 by xjEdwards1983 (1 review written)

I am absolutely disgusted by the complete lack of competence i have received by the management of the Maidstone branch of Wickes and their company internet ordering system. Not only did my order crash 3 times before being successful they then were unable to deliver on their next day delivery promise or the day after as promised and then not for 7 days. The customer line is useless and the staff at the branch were rude, incompetent and belligerent. I am dismayed at the complete lack of… Read Full Review

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★★★★☆

“Mostly good”

Written on: 26/04/2014 by 300Collins (1 review written)

I very often shop at Wickes. Sure there is the odd problem now and then, but I have always found the regular staff to be very helpful: It's just some of the part timers that couldn't give a toss about customer service. Their products are not always the best quality, or great value for money, but the simple solution is to go elsewhere for some products. My only complaint is that delivery costs can be a bit steep… Read Full Review

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★☆☆☆☆

“next day delivery”

Written on: 24/04/2014 by Gallagher54 (1 review written)

Next day delivery what a joke should have looked at the reviews before I placed my order. I ordered sand and cement on 22nd April 3pm and paid for next day delivery, received confirmation and invoice stating that order was being processed and would be delivered next day if ordered before 6pm, driver would call to advise me of time slot. Received text message at 5.45pm telling me delivery will be 30 April, really put me in a muddle and wasted my time, will have men standing around while I try… Read Full Review

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★☆☆☆☆

“Wickes, can't believe they put their name on it!”

Written on: 21/04/2014 by kxO'Neil351 (1 review written)

Wickes delegate responsibility for their kitchen installation to their sub-contract installer. Nobody from Wickes checks the installation and they keep us, the customer at arms length. We've been shoved around their business from one person to another with our concerns. Kitchen components wrongly delivered, some of their "expert design" doesn't work, wrong dishwasher delivered, no response to phone calls and e mails, no control over their sub-contract worktop installer Sheridans (who brag about… Read Full Review

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★☆☆☆☆

“Very disappointed”

Written on: 03/04/2014 by D.Lawrance (2 reviews written)

Left a kitchen plan I had made on a drawing board with all dims prior to booked appointment with kitchen plans staff. On attending appointment this had been updated onto PC and was almost ready to go. So far so good. Did not notice part of it was incorrect . Made the choices required and staff went off to price it. Very competitive! Kitchen ordered. Told we could wait up to 6 months until we required delivery. Took away computer generated picture and drawing of complete kitchen. On return to… Read Full Review

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★★☆☆☆

“no fencing!!!!”

Written on: 20/02/2014 by greggers (1 review written)

Went into my local branch to order some fencing panels. Spoke to an assistant on the garden department, he explained that stock was low due to recent high winds, but they were expecting a delivery monday, this was fine as we wernt in a rush for them. WE went to the till and asked the assistant if we could order some panels , he asked "what size"? I said 6x6, he said NO!!! We asked why, he said they were out of stock and he couldnt guarantee when they would be delivered! He never asked us when… Read Full Review

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