Wickes Reviews - www.wickes.co.uk

Click here if this is your business
★★☆☆☆
1.7 / 5
18.7% of users recommend this
Click here if this is your business
  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Write a review of Wickes DIY and help other consumers! What is the selection of merchandise like? Is it easy to find what you are looking for in the shop? How is the customer service? Once you've added your thoughts to this page, come to our DIY Forums to talk about all things DIY and Home Improvement related.
? Ask our helpful community of experts about this product or company
Wickes - www.wickes.co.uk - Ask a question now

Media Gallery for Wickes - www.wickes.co.uk

Wickes - www.wickes.co.uk
Wickes - www.wickes.co.uk
Wickes - www.wickes.co.uk
Wickes - www.wickes.co.uk
Wickes - www.wickes.co.uk
Wickes - www.wickes.co.uk
Wickes - www.wickes.co.uk
Wickes - www.wickes.co.uk
Wickes - www.wickes.co.uk
Wickes - www.wickes.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Well impressed”

Written on: 29/08/2014 by Lindajohn (1 review written)

First time we have used wickes via home delivery, must say after reading some reviews I did hesitate, We ordered geneva oak veneer doors after checking the quality at b & q and comparing them to wickes We went for wickes placed order on Thursday and they were delivered next day at 8.10 am I was very Pleased and they look beautiful . The young lad who delivered them was leery pleasant and helpful, so I Would use wickes again. Thank you so much… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“WHAT DELIVERY SERVICE??”

Written on: 28/08/2014 by Blake1993 (1 review written)

My receipt states a delivery date but Wickes cannot meet this date. Although I have paid for delivery they now want me to take another day off work to wait for another non-existent delivery. I will getting a refund and order online from a more reliable store. They don't even call you to explain they cannot deliver just make you wait until mid night and then you work it out… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Customer Services Review ”

Written on: 15/08/2014 by Lyon466 (1 review written)

Was annoyed to learn that I had been delivered the wrong items however I rang customer services and spoke to this guy from Chorley and he was great! Never spoken to any customer services before and had such a great outcome! He sorted the problem the same day and said they are compensating me! Thanks!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Internet ordering and payment by credit card”

Written on: 09/08/2014

On checking my credit card account i came across an item Wickes Building Harrow and an amount of £674.00 debited on the 31st July 2014. I new nothing about this transaction and have since tried to obtain details from Wickes. All they have told me is that the materials charged to my card were delivered to an address different to my home address but as yet 6th August have been evasive in advising where. As a result of Wickes being reluctant to provide information about the transaction i have… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Delivery is a joke”

Written on: 03/08/2014 by CamrenMartin209 (1 review written)

So they say order by 6pm Monday _ Thursday get next day delivery! Well don't fall for their lies they won't deliver and then make out it's your fault. Too many orders can't fulfil requirements. After being on call 3 times no they won't budge in the matter. Won't be using them again! Didn't select any star as they don't deserve it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Will never shop in Wickes again!!!”

Written on: 03/08/2014 by Alijah116 (1 review written)

Promised kitchen fitted in 3 weeks - took 12!! Lack of communication, promises made not delivered, mis sold, mis measured. Total joke. Product good - people useless. Weston Super Mare store - totally incompetent. Staff and contractors!! Will never enter another Wickes store all because of WSM store… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible Delivery Service ”

Written on: 31/07/2014 by gqHarper491 (1 review written)

Delivery service from Wickes is one of the worst I have ever experienced, to make matters worse their customer service department is a total waste of time as you are only referred back to the store who seem to be totally incompetent. Clearly all complaints are treated in the same manor, the store is always 'right' and customer service base their number of complaints on percentages, so if you are one of those who complain this is passed off as being one of the minorities and you get the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“AVOID THE WEST WICKHAM STORE!!”

Written on: 21/07/2014 by melisa_ (1 review written)

Went to wickes two days ago as it was local and needed to buy some paint, the staff are terrible and have no knowledge! They are incredibly rude, cold and in no way helpful at all! The customer service was disgusting and i wouldnt reccomend anyone to go the that store… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“slabs and accesoreis”

Written on: 19/07/2014 by Aubreyp104 (1 review written)

I had a great time asking about slabs and was told everything I needed to know from the well knowledge of the staff was given a price and delivery was free if my family was to ask me for detail of wickes I would recommend as well as to friends well done wickes… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“Help and advice in store”

Written on: 29/06/2014 by MichaelJDHammond (1 review written)

I went into your Winchester rd store in Southampton this Saturday to buy Corotherm plastic roofing for a veranda. I asked at the information desk if somebody could help me to get all the fittings etc that I would need. The young man said there was nobody, he gave me an instruction sheet which I was unable to read because I did'nt have my reading glasses with me. I got together all the materials I thought I needed, spent £437.31 travelled the 10 miles back home and on reading the fitting… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Good Service”

Written on: 28/06/2014 by AyannaBrennan277 (1 review written)

The staff at the Basingstoke branch were so helpful with the loading of my car many thanks… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“poor delivery service ”

Written on: 27/06/2014 by McKinney451 (1 review written)

Our tale.... Monday 24th June We ordered items on Monday 23rd June before 6pm. We chose to make this order with Wickes because of the next day delivery promise. We had taken a week’s leave from work to complete our DIY project. We ordered our items on line and did not receive any notification that our order would not arrive the following day as per the advertised Wickes next day delivery promise. Tuesday 25th June We had not received a text message to confirm the delivery time so we… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“First and last time on the web with Wickes”

Written on: 27/06/2014 by FedupfromHants. (1 review written)

Next day delivery NO, even though paid for. It turns out, that it is next day delivery after up to 28 days from the supplier. Item ordered was a towel rail. Wickes Customer Services expect me to chase THEIR supplier. It appears, that they use something called USPS (United States Postal Services is what Google gave me), who it seems, do not try to deliver it themselves as they should,apparently just farm it out to Royal Mail. Got an email with a non-working link in it, to say that it was at the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Incompetent”

Written on: 26/06/2014 by DeannaKlein (1 review written)

Utterly incompetent. Wasted hours of my time. "Next day" is a complete joke. I ordered 10am Monday morning for a next day delivery - its now Thursday and Ive just spent another 30 minutes talking to various people chasing items that their central depot or whatever it is has in stock. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Lies lies and more damn lies!”

Written on: 20/06/2014 by mortlinebuilders (1 review written)

I ordered 6 fence panels on Tuesday to be delivered on Saturday, Tuesday afternoon I got a call saying would I like them delivered on wed, I couldn't take the order that day and would wait for sat, Friday at 4.30 I get a phone call telling me there is no stock! So they take my order and my money then sell MY fence panels to someone else. I have been a Wickes customer for over 25 years and am a tradesman spending thousands with them every year but no more B&Q in my opinion are far superior in… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“failed delivery”

Written on: 13/06/2014

Ordered stuff didnt arrive, their excuse was driver ran out of hours. I understand legal requirement but the fact that they couldn't be bothered to contact me despite 3 emails and 2 txts confirming delivery time. Sat at home waiting all day when contacting customerservices they dont want to know. Firstly manager on phone, next too early for mangers to be in office (this was at 10 am) lastly he'll call you back now, and nothing for 2 1/2 hours till I put another complaint in then what sounded… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Delivery promise”

Written on: 05/06/2014 by articblue (1 review written)

For the second time in the last few weeks Wickes has let me down. I ordered some items and paid extra for it to be delivered on Saturday only to be told later that they could not deliver until Monday. When I rang all they said was did I want to cancel my order, What a stupid question, if I wantedc to cancel my order, I would not have ordered it in the first place. Stupid me, I order some more stuuf this week on Monday and was then phoned to say that it could not be delivered until Thursday, 3… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Mortlinebuilders's Response to articblue's Review

Written on: 20/06/2014

My daughter works for wickes and we still can't get a delivery!!! says it all really.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“NEVER buy Wickes paint”

Written on: 27/05/2014 by Stewart75 (1 review written)

That's a bank holiday wasted. Bought 2.5l Wickes flat white emulsion assuming it would be the same sort of quality as Brewer's Albany - but it's rubbish. Thin as milk and with about as much coverage - horrid, drippy, unusable and wholly unfit for purpose. That's £20 and a weekend wasted. Thanks!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Mortlinebuilders's Comment

Written on: 20/06/2014

It's just like a tin of good paint with a gallon of water added, I guess you only get what you pay for.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Failure of Online Delivery”

Written on: 24/05/2014 by Russell201 (1 review written)

I have never experienced such an appalling example of customer services as Wicks have just demonstrated to me. After being led around the garden path listening to piped music on the phone system specifically designed to frustrate I was given false information on two occasions regarding my delivery. Wickes Complete and utter indifference to your plight is the order of the day. 'Use them again not likely'… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Diabolical”

Written on: 13/05/2014 by knobjockey (1 review written)

10 days to deliver on their guaranteed next day service which i paid extra for!Customer service is near on useless. The delivery team need to take a crash course in customer service immediately. I will never use Wickes again, I will in future stick with Builders depot who know how to perform and converse with their customers. I'm sure Wickes read all the reviews and put them in the 'must do better' column located in the bin liner. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview