Wickes Reviews - www.wickes.co.uk

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★★☆☆☆
1.7 / 5
18% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

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Wickes - www.wickes.co.uk
Wickes - www.wickes.co.uk
Wickes - www.wickes.co.uk
Wickes - www.wickes.co.uk
Wickes - www.wickes.co.uk
Wickes - www.wickes.co.uk
Wickes - www.wickes.co.uk
Wickes - www.wickes.co.uk
Wickes - www.wickes.co.uk
Wickes - www.wickes.co.uk

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Latest Reviews

★☆☆☆☆

“Cannot contact customers or deliver orders”

Written on: 01/11/2014 by Muddydrive (1 review written)

I have just spoken to the delivery manager at the Macclesfield delivery department. She had no knowledge that my delivery was rescheduled for today and had not seen any of the notes or the map of the new route until I spoke to her. She said that my order would not be delivered today. I made this order on Wednesday, confirmed via customer services with the depot for next day delivery, I informed customer services to tell the delivery dept. there was an alternate route avoiding the humpback… Read Full Review

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★☆☆☆☆

“Terrible Delivery Service”

Written on: 25/10/2014 by BobDc (1 review written)

I have wasted 3 days on my latest delivery ! They are incapable of delivering from warehouse. Each time you call to follow up the customer service people are helpful and apologetic but something is letting them down. They say, and I presume do, all the right things yet the courier still fails to deliver. They need to sort this out, it is not the 1st time this has happened, last time I thought I was unlucky, now it is clear the online orders of delivery only items does not work, (I would have… Read Full Review

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★☆☆☆☆

“From the horse's mouth: they hate customers ”

Written on: 05/10/2014 by GilbertoDrake (1 review written)

Browsing for some drill bits, when a staff member charged past me, snarling 'I (swearing) hate (swearing) customers', disappearing off towards the tills. That was all I needed- I don't think I'm a snob for service but won't be returning… Read Full Review

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★☆☆☆☆

“Very poor customer service”

Written on: 26/09/2014 by SteveBarras (1 review written)

I purchased a Shire log cabin which arrived with the wrong parts, they never disputed the problem but just constantly failed to solve it, a whole catalogue of ignoring me and passing me back to the manufacturer. We are 5 weeks on now and it is still not resolved, and as the cabin at the moment has neither doors or window that come even close to fitting it is now damaged! They show no desire to sort anything really appalling customer service. Would strongly recommend going elsewhere even if it… Read Full Review

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★★★★★

“Always impressive”

Written on: 24/09/2014

I've used Wickes many times, in shop and online and I have always found the service and goods to be well above average. In my book miles better than other big DIY outlets. I particularly like that trade and DIY types all pay the same. The red pencil prices are good value and the deliveries are always fine… Read Full Review

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★☆☆☆☆

“Next Day Delivery?...yeah right”

Written on: 15/09/2014 by D.MacK (1 review written)

Ordered some ply wood and roofing felt to fix my dads roof...ordered in time for delivery in 3 days...3 days later I'm informed it will take another 3 days...so much for next day delivery..cancelled the order and bought from Travis Perkins..Wickes are just pretending to be a DIY store..I will never buy from this business again...why keep re-iterating about the Next Day delivery when it is blatantly a lie… Read Full Review

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Less2Build's Response to D.MacK's Review

Written on: 02/11/2014

wicked is owned by travis perkins plc so don't think they will be too bothered money still landed in the same pot !!

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★☆☆☆☆

“Cannot bother to deliver if order is not cost effeective”

Written on: 09/09/2014 by LilianaMyers1963 (1 review written)

how about this for a excuse not to deliver: "there is a weight restriction of 7.5 tonnes in your street". This does not seem to have been a problem for me or my neighbours having had extensions built in the past. Deliveries of the sand, cement,bricks blocks and equipment which came to much more than 7.5 tonnes. It seems strange that items of less than 7.5 tonnes suddenly is verboten. It would appear that Wickes delivery drivers rule the roost meaning that if they do not feel like delivering… Read Full Review

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★☆☆☆☆

“Terrible Service”

Written on: 06/09/2014 by Nicholson1991 (1 review written)

I ordered some Pea Shingle from Wickes and within hours the money was taken from my account. On the day of the delivery i was told that they could not deliver my order as my road was too narrow- very strange as the week previous i had had a skip delivered. I then called customer services who assured me that they would refund me in full. A week passed and still no refund. I called again and was told that they were very sorry and would credit my account in full. I am now 2 1/2 weeks after the… Read Full Review

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★★☆☆☆

“Terrible quality wood”

Written on: 05/09/2014 by Coughlinuw309 (1 review written)

Never buy any timber, or anything made of wood for that matter from here. You'll never get any timber which is straight and it's so twisted and full of knots it's only good for firewood and even then it won't even give you a half decent fire! Wickes (along with travis perkins) get their wood from a supplier that uses wood which is far too young. The only reason they didn't get one star is because their customer service is actually not too bad… Read Full Review

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★☆☆☆☆

“Never ever again.”

Written on: 02/09/2014 by northfields (5 reviews written)

Just fitted an exterior a york oak venner door from Wickes and with the 1st rain it started to come through the door to the inside. I rung Wickes who sent me a form to complete and when I said I had coated it with 3 coats of osmo 420 they said they would not replace the door as it was not a suitable product. Big company owned by Travis Perkins but don't want to know and will look for any excuse not to pay out or replace when faulty. In fact the fault likely to be the beading and seal on the… Read Full Review

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★★★★★

“Well impressed”

Written on: 29/08/2014 by Lindajohn (1 review written)

First time we have used wickes via home delivery, must say after reading some reviews I did hesitate, We ordered geneva oak veneer doors after checking the quality at b & q and comparing them to wickes We went for wickes placed order on Thursday and they were delivered next day at 8.10 am I was very Pleased and they look beautiful . The young lad who delivered them was leery pleasant and helpful, so I Would use wickes again. Thank you so much… Read Full Review

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★☆☆☆☆

“WHAT DELIVERY SERVICE??”

Written on: 28/08/2014 by Blake1993 (1 review written)

My receipt states a delivery date but Wickes cannot meet this date. Although I have paid for delivery they now want me to take another day off work to wait for another non-existent delivery. I will getting a refund and order online from a more reliable store. They don't even call you to explain they cannot deliver just make you wait until mid night and then you work it out… Read Full Review

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★★★★★

“Customer Services Review ”

Written on: 15/08/2014 by Lyon466 (1 review written)

Was annoyed to learn that I had been delivered the wrong items however I rang customer services and spoke to this guy from Chorley and he was great! Never spoken to any customer services before and had such a great outcome! He sorted the problem the same day and said they are compensating me! Thanks!… Read Full Review

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★☆☆☆☆

“Internet ordering and payment by credit card”

Written on: 09/08/2014

On checking my credit card account i came across an item Wickes Building Harrow and an amount of £674.00 debited on the 31st July 2014. I new nothing about this transaction and have since tried to obtain details from Wickes. All they have told me is that the materials charged to my card were delivered to an address different to my home address but as yet 6th August have been evasive in advising where. As a result of Wickes being reluctant to provide information about the transaction i have… Read Full Review

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★☆☆☆☆

“Delivery is a joke”

Written on: 03/08/2014 by CamrenMartin209 (1 review written)

So they say order by 6pm Monday _ Thursday get next day delivery! Well don't fall for their lies they won't deliver and then make out it's your fault. Too many orders can't fulfil requirements. After being on call 3 times no they won't budge in the matter. Won't be using them again! Didn't select any star as they don't deserve it… Read Full Review

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★☆☆☆☆

“Will never shop in Wickes again!!!”

Written on: 03/08/2014 by Alijah116 (1 review written)

Promised kitchen fitted in 3 weeks - took 12!! Lack of communication, promises made not delivered, mis sold, mis measured. Total joke. Product good - people useless. Weston Super Mare store - totally incompetent. Staff and contractors!! Will never enter another Wickes store all because of WSM store… Read Full Review

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★☆☆☆☆

“Terrible Delivery Service ”

Written on: 31/07/2014 by gqHarper491 (1 review written)

Delivery service from Wickes is one of the worst I have ever experienced, to make matters worse their customer service department is a total waste of time as you are only referred back to the store who seem to be totally incompetent. Clearly all complaints are treated in the same manor, the store is always 'right' and customer service base their number of complaints on percentages, so if you are one of those who complain this is passed off as being one of the minorities and you get the… Read Full Review

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★☆☆☆☆

“AVOID THE WEST WICKHAM STORE!!”

Written on: 21/07/2014 by melisa_ (1 review written)

Went to wickes two days ago as it was local and needed to buy some paint, the staff are terrible and have no knowledge! They are incredibly rude, cold and in no way helpful at all! The customer service was disgusting and i wouldnt reccomend anyone to go the that store… Read Full Review

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★★★★★

“slabs and accesoreis”

Written on: 19/07/2014 by Aubreyp104 (1 review written)

I had a great time asking about slabs and was told everything I needed to know from the well knowledge of the staff was given a price and delivery was free if my family was to ask me for detail of wickes I would recommend as well as to friends well done wickes… Read Full Review

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★★★☆☆

“Help and advice in store”

Written on: 29/06/2014 by MichaelJDHammond (1 review written)

I went into your Winchester rd store in Southampton this Saturday to buy Corotherm plastic roofing for a veranda. I asked at the information desk if somebody could help me to get all the fittings etc that I would need. The young man said there was nobody, he gave me an instruction sheet which I was unable to read because I did'nt have my reading glasses with me. I got together all the materials I thought I needed, spent £437.31 travelled the 10 miles back home and on reading the fitting… Read Full Review

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