Wickes Reviews - www.wickes.co.uk

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★★☆☆☆
1.7 / 5
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

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Wickes - www.wickes.co.uk
Wickes - www.wickes.co.uk
Wickes - www.wickes.co.uk
Wickes - www.wickes.co.uk
Wickes - www.wickes.co.uk
Wickes - www.wickes.co.uk
Wickes - www.wickes.co.uk

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Latest Reviews

★☆☆☆☆

“Diabolically bad service”

Written on: 14/09/2016 by SanaaHewitt (1 review written)

I ordered timber and mdf from wickes. 4 items were wrong, I got a small sheet of hardboard instead of a larger mdf, 34x34 of 44x44, some items were just missing. The changes made the value less. One Wickes employee suggested they subtitute stuff because something was unavailable. I phoned the (national) number given and they said someone would get back to me in 24 hours. They didn't. When I phoned again they said "why don't you phone the store?" Why not say that in the firtst place? One… Read Full Review

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★☆☆☆☆

“Appalling service!”

Written on: 02/09/2016 by Harperhk110 (1 review written)

Absolutely appalling service. We made an order and were not at any point during ordering online made aware that our order would be split. Even on the invoice there is a section where it can note items coming separately, but there was nothing. It makes it look like all items are being delivered by Wickes themselves. On the morning of day of delivery I received two texts, one to say my order would be between 10am and 2pm, and another saying DX would be delivering, it still was not clear that the… Read Full Review

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★☆☆☆☆

“Appalling service!”

Written on: 02/09/2016 by Harperhk110 (1 review written)

Absolutely appalling service. We made an order and were not at any point during ordering online made aware that our order would be split. Even on the invoice there is a section where it can note items coming separately, but there was nothing. It makes it look like all items are being delivered by Wickes themselves. On the morning of day of delivery I received two texts, one to say my order would be between 10am and 2pm, and another saying DX would be delivering, it still was not clear that the… Read Full Review

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★☆☆☆☆

“Absolute nightmare! AVOID!”

Written on: 25/08/2016 by ma-cho (1 review written)

They have made my bathroom refurbishment a nightmare. Firstly, I have paid extra for Saturday delivery - only 70% of the items ordered arrived on Saturday, of which Bathtub front panel came broken and bath tub was missed off. That is not the end, as the builder started tiling one pack of the wall tiles were discovered broken - luckily he could utilize them. Twickenham Hub manager - tried to rectify some of the above issues - he brought a bath tub in his own car on Saturday afternoon… Read Full Review

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★☆☆☆☆

“Terrible laminate flooring”

Written on: 29/07/2016 by DeshawnWest145 (1 review written)

The laminate flooring I purchased from Wickes creaked + squeaked badly after a couple of months following installation by a professional flooring specialist. Wickes tried to absolve themselves as a flooring inspector concluded that my floor was uneven. Why then did the previous laminate flooring in my flat never creak for over 12 years? They send 'impartial' flooring inspectors who give the answer the seller/manufacturer wants to hear (i.e. the client is at fault). Having responded to my… Read Full Review

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★★☆☆☆

“Delivery Process Poor”

Written on: 01/07/2016 by GraysonDavies (1 review written)

Ordered sand and ballast online - got an email with delivery dates etc - fine. On the day of delivery I checked the email and saw I should have received a message the night before. Concerned I may be sitting at home pointlessly I phoned Customer Services. They said they needed to check with the branch so I left it with them. 2 hours later no news so I phoned branch - they hadn't heard from CS but did confirm I would have a pm delivery (could have taken a half day if I'd known!). Lorry… Read Full Review

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★☆☆☆☆

“Are Wickes a bunch of clowns?”

Written on: 18/06/2016 by BrennaSutherland (1 review written)

I ordred a shed online. One of the selling points was that their webpage proudly states a delivery within 7 days. Five days after parting with my money, I received an email offering an earliest delivery date 12 days away. That is 17 days after the order was placed or 13 if you don't include weekends. I called them to see if they were able to honour their 7 day delivery claim. They were very keen to point out that they haven't broken their Ts&Cs but did nothing to suggest that they were even… Read Full Review

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★☆☆☆☆

“Worst service I've had”

Written on: 14/05/2016 by Ian461 (1 review written)

I ordered £350 of wood 2 weeks in advance and phoned them to ensure it would be delivered on the Friday and was all in stock. 2 weeks later on the Thursday before the Friday on which it should have been delivered they phoned me to say that they only had around half of it in stock and the rest of it wouldn't be in stock for another week. I asked them to deliver what they had anyway and they confirmed a delivery slot of 12-6pm. Of course nothing arrived the next day so I called them at 6pm, it… Read Full Review

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★☆☆☆☆

“Worlds worst service”

Written on: 28/04/2016 by ianram (2 reviews written)

Ordered items for delivery waited in on delivery date no delivery and no contact from wickes . Sent complaint email to their so called customer service automated reply that so called customer services would contact me no further contact sent more messages still same result ... .. do not think about ordering from this firm ..should have known as some time ago they took four days to deliver a next day delivery item .. so stay away from wickes if you want a satisfactory transaction… Read Full Review

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★☆☆☆☆

“Worlds worst service”

Written on: 28/04/2016 by ianram (2 reviews written)

Ordered items for delivery waited in on delivery date no delivery and no contact from wickes . Sent complaint email to their so called customer service automated reply that so called customer services would contact me no further contact sent more messages still same result ... .. do not think about ordering from this firm ..should have known as some time ago they took four days to deliver a next day delivery item .. so stay away from wickes if you want a satisfactory transaction… Read Full Review

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★☆☆☆☆

“Bad service and products”

Written on: 30/03/2016 by Katerbasti07 (1 review written)

After buying two packs of plywood floorboards online I was asked by the company to leave a review, ensuring me that "Your opinion is very important to us". I submitted the following review. "Rather disappointing I bought two packs of this as a test purchase before ordering the whole amount needed for our loft. One pack was warped and had to be returned. Although I spoke to a customer representative on the phone the same day agreeing that the returned product would be refunded, it still needed… Read Full Review

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★☆☆☆☆

“Website keeps crashing during special offer weekend”

Written on: 29/03/2016 by Hamiltonwz295 (1 review written)

Visited Store on Easter weekend and then went online in the evening to order large items. Wasted 3 hours trying to order online and still ended up with nothing, apart from being painfully slow the website kept crashing or stalling on the checkout page. … Read Full Review

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★☆☆☆☆

“Good and bad”

Written on: 02/01/2016 by Debbie1959 (3 reviews written)

As a company their stuff is quite good but don't ever get a kitchen measured and designed by them. I decided to get a new kitchen and a girl came round to measure. We then went in for a consultation and she had already designed it with no input from me. I appreciate that she would have made changes but I found this rather disturbing. I queried one of her measurements and she said yes it would fit. I went home and measured it and there was no way it would. She then came back and re-measured and… Read Full Review

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★☆☆☆☆

“Wickes are useless”

Written on: 29/08/2015 by heathcliff (2 reviews written)

Ordered three 5 Litre tins of Dulux painton a three for two offer,of paint only two turned up. The delivery man whe pressed said "maybe the missing one would arrive tomorrow "' it didn't. Wickes said that the missing tin of paint was put out for delivery again but was damaged in transit. They promised it would be delivered the following Thursday, stayed in all day no delivery. I called Wickes to see where my paint is and they said DX Couriers had called no one was in but they left a delivery… Read Full Review

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★☆☆☆☆

“delivery”

Written on: 29/08/2015 by AlainaHealy (1 review written)

Very poor delivery information to customers. Had we known we could have collected order ourselves. Stayed all morning to wait for order then made my neighbour to wait in afternoon and still no delivery. Wickes have no courtesy emails or texts to keep you informed on delivery times… Read Full Review

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★☆☆☆☆

“Staff kept in the dark”

Written on: 24/08/2015 by Loade (1 review written)

Wanted to add a kitchen wall cupboard to an existing Wickes supplied kitchen - under two years old! Ordered over the Internet and picked up what we thought was the same as the other items. Staff were helpful in the store. However, the unit is one centimetre longer than the existing ones and the colour, although packaged as the same colour, is not. Unfortunately having made up the cupboard and started to fix it to the wall we discovered the changes. After an email to the customer services… Read Full Review

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★☆☆☆☆

“Delivery Poor!!!”

Written on: 16/08/2015 by TaliaWilliams178 (1 review written)

Bought a mix lots of garden stock - compost, bags of stone. They delivered it at the bottom it into the street and refused to bring it to the house!… Read Full Review

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★☆☆☆☆

“delivery what a joke”

Written on: 24/07/2015 by mrvirgo1 (1 review written)

ordered two sky light windows saturday, got promised a delivery on tuesday, its now friday and they have not arrived. everyday they have promised they would come and they have not. i will now have to cancel my insertion of windows in my roof. do not get a delivery from here! … Read Full Review

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★☆☆☆☆

“Delivery Service Shambles”

Written on: 17/07/2015

14 July delivery booked for morning of garden item did not arrive, told by wickes it had not gone from them to delivery firm but promised definite delivery 17 July am. Nothing arrived, told by wickes that item had not even been put on delivery lorry and i would not receive it today. What a shambles, rank shabby service and to make matters worse when i cancelled order they said it would not be done today and they could not tell me by what date i would receive my refund - not only no delivery but… Read Full Review

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★☆☆☆☆

“Heartache ”

Written on: 27/06/2015 by Hogan459 (1 review written)

We had a small kitchen and bathroom in our one bedroom flat upgraded with Wickes. The installation was completed on the 28/05/2015. We are very disappointed with the outcome of the job and the fact that we will need to invest even more to get it fit for purpose that we thought to write a review and inform other to trade carefully Wickes and avoid the heart ache we are going through right now. 1) Quality of goods sold to us especially toilet products such as tubs and toilet sit are… Read Full Review

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