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| Customer Service | 0.3/10   |
|---|---|
| Quality of website | 5.5/10 |
| Value for Money | 2.3/10 |
| Overall rating | 1.9/10 |
Full review by
Guest.
on 3rd Aug 2008
User Rating : 1
Respect :
0
Good Points: Delivered on time.
Bad Points: Delivered item was not what I ordered.
General comments: Teleflora - I ordered a congratulations bouquet with balloon for my daughter, and the balloon that got delivered said happy birthday. Too bad it wasn't her birthday.
Guest.'s review and ratings | 37 words
Review by
newsjunkietoo
on 11th May 2008
User Rating : 0
Respect :
0
Very bad customer service and did not deliver what I ordered. I do not recommend any one using them unless you don't care what they send and how much you pay for it.
Sent a cheap substitution without notifyling me first! Customer service hung up on me when I asked for something to be done. I paid 55.00 and they sent 5 carnations and a spider mum! I had ordered a "zen" arrangement that included orchids. Not even close to my order!
newsjunkietoo's full review | 82 words
Review by
WrknL8
on 10th May 2008
User Rating : 1
Respect :
0
Stay away from Teleflora!!! They will rip you off!! In the future I will stick with FTD who always gives a full refund when they screw up an order!!
WrknL8's full review | 173 words
Review by
Cory RR
expert review 
on 1st Mar 2008
User Rating : 3
Respect :
+1
Here is a copy of the letter that I sent to their customer service person in Canada. The response was that they were still clinging to the fact that they did "deliver on the date" specified. I still challenge this point. They did give me the address of Teleflora headquarters in L.A. but no phone number. Apparently, the floral company of the whole world cannot be bothered to even speak to customers at the "top of the company" (CEO). Shame on you Teleflora! :>(
Here is my letter:
"Dear *** ...
Cory RR's full review | 845 words
Review by
Guest.
on 27th Feb 2008
User Rating : 2
Respect :
0
They refunded 50% of the charge, but would not refund 100% even though these were the first flowers I'd had delivered to my new girlfriend. Not the good first-impression I wanted to make (even though she was very understanding).
Guest.'s full review | 67 words
Review by
Guest.
on 18th Feb 2008
User Rating : 0
Respect :
0
Do not order from teleflora!i ordered a very specific arrangement for valetine's day. flowers, and moss, in a rectangular box - a "zen" design. the arrangement was stunning and unique. what arrived was cheap wild flowers in a standard glass vase. nothing like what i ordered and certainly not worth $60! luckily, i had asked my spouse to send a picture (b/c i was so excited to see what they looked like!) or i would have never known it was all wrong! i called to explain the situation (it's a call c ...
Guest.'s full review | 314 words
Review by
Guest.
on 17th Feb 2008
User Rating : 2
Respect :
0
To me, the quality of the customer service is poor and I think the relationship that teleflora has with some of the local florists needs to be improved. Beware of having flowers delivered in Nashville, TN.
Guest.'s full review | 214 words
Review by
creditcardswiper
on 16th Feb 2008
User Rating : 0
Respect :
0
I ordered an arrangement on Feb. 13th, 2008 to be delivered on Valentine's Day and now it is the 16th and still no arrangement. I have had no response to my 3 emails as of yet. At this point, I highly advise you to go to your local florist and arrange for delivery. I will be requesting a refund from this company. I am very displeased.
creditcardswiper's full review | 86 words
Review by
sizquier66
on 14th Feb 2008
User Rating : 9
Respect :
0
Would do business with again.
sizquier66's full review | 82 words
Review by
orwig
on 30th Jan 2008
User Rating : 8
Respect :
0
Teleflora also has many of their Member florists who have their own websites, hosted by Teleflora. You can save a lot of money by ordering direct. The shop who untimately fills your order, is the one you deal with.
All flower shops are inundated with orders at Mother's Day, Christmas and Valentine's Day. No Florist can guarantee 100% satisfaction at these periods. If anything, order early.
orwig's full review | 176 words
Review by
borsborn
on 28th Dec 2007
User Rating : 0
Respect :
0
I ordered flowers from teleflora for my best friend in KY on December 20th for delivery on 22nd. Received TWO confirmations, the latter on December 22nd, reading "Order Reference #: 3***** Thank you for using Teleflora's Flower Club. We have placed your order with one of our Teleflora florists for hand delivery to xxx in West Somerset, KY on Saturday, December 22, 2007. Again, thank you for using Teleflora - the world's largest network of neighborhood florists." Gee, now that sounds like a ...
borsborn's full review | 196 words
Review by
lhoffman
on 22nd Jun 2007
User Rating : 0
Respect :
0
Not even close to what was ordered. 2 days late in delivery. Needed to keep calling to ask what the status was. Tried to cancel, but they promised to make good on the situation. Make Good?? They asked for more money. I refused. They called back and apologized. They then charged me more money on my debit/credit card than the original. The customer service rep was polite, but her supervisor was not. I told her there was a problem, but she wouldn't even listen, and just talked over me. I ...
lhoffman's full review | 110 words | 1 comment added.
Review by
Chris Parker
on 12th May 2007
User Rating : 0
Respect :
0
First, the quality of the website... It might be a well-designed format, but they are just pictures of pretty flowers...not representative at all of what one receives. I'm sure they bank on the fact that whoever receives them is not in the same city/state or country. The average buyer would never know.
Why did I choose Teleflora? I felt, due to Teleflora being the biggest name in the industry of flowers, this would be a win/win situation. This is my first and last experience with Te ...
Chris Parker's full review | 394 words
Review by
jjnpdchris
on 27th Jan 2007
User Rating : 2
Respect :
+1
I would suggest finding a local florist and ask them to send a picture of the arrangement before the flowers are delivered. In no other industry is this an acceptable business practice. If I ordered something out of a catalog I would expect to get what I paid for or get my money back. Why do florists advertise one thing and then use the old bait and switch and you're supposed to like it? Yeah, yeah - I know "not everything is available." However, the expectation of a comparable arrangement ...
jjnpdchris's full review | 254 words
Review by
himark
on 28th Dec 2006
User Rating : 0
Respect :
0
This is my second bad experience with them, and I will never use them again.
Teleflora did not deliver anything. They promised to send a substitute, and then that did not arrive!!!
himark's full review | 34 words
Review by
fayelmo
on 21st Dec 2006
User Rating : 5
Respect :
0
Overall, this is the second year in a row that Teleflora have messed up at least, if not more of my multiple orders. So much for giving people another chance. I will say their customer service representatives are very very courteous and polite, but they do not offer any significant reimbursement replacement for their mistakes, just verbal apologies. This year I had a 15% discount coupon and I couldn't resist - more fool me.
fayelmo's full review | 128 words
Review by
flowerlover
on 21st Dec 2006
User Rating : 0
Respect :
0
I ordered flowers for my housemate. She did receive the flowers. However, whatever she received was totally different from the website picture, even the vase was a different color. I ordered Lavender Essence with a light purple vase, but it looked like some random flowers together with a green vase. The message was totally messed up; it was another person's message. I called Teleflora up that night, and I spoke with the customer rep. She was nice, and she agreed to send my housemate another vase ...
flowerlover's full review | 265 words
Review by
watterud
on 4th Sep 2006
User Rating : 0
Respect :
0
I ordered from Teleflora for a beautiful bouquet to be delivered to my wife at her work on our 4th Anniversary as I was out of town on business. I received my confirmation for the delivery with the correct date indicated on the confirmation form.
It turns out that Teleflora never delivered the flowers on our anniversary and I did not discover this until I was talking with my wife the next morning and I found out she never got them. I contacted Teleflora and asked them to ensure the order was ...
watterud's full review | 473 words
Review by
JJGlendenning
on 16th Feb 2006
User Rating : 0
Respect :
0
I purchased flowers for Valentines Day for a girlfriend from Teleflora. They arrived 2/15/06 wilted and short. I spent over three hours on the phone over three days, and all I accomplished was receiving a $20.00 refund on a $45.00 order. Oh, and the refund could take up to five days to receive.
JJGlendenning's full review | 56 words
Review by
BobSThurmond
on 15th Feb 2006
User Rating : 0
Respect :
0
I specified very clearly to Teleflora the date and time the flowers were to be delivered. They were delivered the next day instead. I called to complain, at which point they said they would not bill me. Then they billed me anyway.
BobSThurmond's full review | 46 words
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