Teleflora www.teleflora.com Reviews
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★★★★☆
“I ordered a duck with flowers for a new baby. Nice! ”
Written on: 21/05/2013
I will definitely order again from Teleflora flowers. The duck container was really big and it had beautiful flowers in it. The duck also had a sailors hat on it's head. It arrived on time and I was very pleased with the price and size of the container! The container is ceramic and can be used to hold a small baby shampoo and other baby items after the flowers are gone! It is also a very cute decoration for a baby's nursery! (read more)
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★☆☆☆☆
“Order directly through your florist!”
Written on: 20/05/2013
All my 3 Mother's Day arrangements were less than satisfactory. One of the orders was never delivered. No communication from the florist or Teleflora until 8pm Sunday night, March 12, 2013, that delivery will be made the following day. However, I received a delivery confirmation via email that my order was delivered that afternoon. The arrangement was finally delivered Monday afternoon; however, the arrangement delivered compared to the website was no comparison at all. In other words, it... (read more)
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★☆☆☆☆
“Horrible service”
Written on: 14/04/2013
Ordered flowers 36 hours before expected delivery date. Order was processed online and credit card charged. Paid extra for 'before 1pm delivery'. Called them in the morning on the day of expected delivery and the agent told me the truck was just leaving the warehouse. Bull*** I called them again at 11pm and they kept me on hold forever before telling me that they could not find a flower shop to deliver my order, so the order would be delivered the next day. I requested that my order gets... (read more)
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★☆☆☆☆
“Cancelled My Order”
Written on: 20/03/2013
I ordered flowers for my wife days before and never received a confirmation for my order. I called to check on the status and was guaranteed it was taken care of and there were no problems. Then the night before Valentine's Day, received e-mail saying my order had been cancelled and that I could reorder the flowers but they could not be delivered on Valentine's Day. After discussions with extremely rude service rep, I cancelled my order. NEVER AGAIN!! HORRIBLE SERVICE!! (read more)
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★☆☆☆☆
“NEVER AGAIN!”
Written on: 04/02/2013 by Dyane19 (1 review written)
I placed an order on January 31, 2013 for next day delivery, February 1, 2013. The flowers were for my 91-year-old godmother, in a nursing home. Her sister visited until 5 p.m. on her birthday and the flowers never showed up. This upset me very much because I don't know if my godmother is going to have another birthday. So, I called Teleflora/AARP to voice my complaint. The first representative was so rude and condescending I requested to speak with a supervisor. I was informed that out... (read more)
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★☆☆☆☆
“pics don't match product”
Written on: 13/01/2013
After researching several online floral companies, I liked the New Born Baby Ducky #TO4N300 from Teleflora as the perfect welcome for my new grandchild. The product info and picture online indicated the arrangement would have spray roses, yellow chrysanthemums and white daisies, along with a sweet pink hat on the Just Ducky container. None of this was in the arrangement delivered to the hospital. The container was just four small berber daisies along with some green fern filler, and even... (read more)
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★☆☆☆☆
“The Worst”
Written on: 13/01/2013
I ordered a Christmas gift for an associate at my office, online. It was to be delivered on 12/24. The order was "unable to be delivered". I received a call from Teleflora over one week later, informing me of this. I gathered more detailed info regarding the address, where the flowers were to be delivered, and called their "customer service". I could not understand the woman on the phone, and slogged my way through a 30 minute call, hoping to resend a now New Years gift. Henceforth, I find... (read more)
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★☆☆☆☆
“Month-long headache”
Written on: 30/12/2012 by HthrB (1 review written)
Another poor review to add to the mix. Ordered an arrangement for my grandmother's birthday. I received an email from her the night after birthday saying they'd just arrived. Strike number one. She thanked me for the dozen yellow daisies in the tall clear vase I sent. Strike number two. I had ordered an arrangement in a short pink, round vase, that included white daisies, pink roses and some greenery! How is a dozen yellow daisies even close? Definitely not worth the almost $50 I paid for... (read more)
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★☆☆☆☆
“45 minute failure”
Written on: 22/10/2012
After multiple holds, an operator who couldn't find the item and price I was looking at on their website; after having to search online for the address of Oregon's largest hospital while she waited for ME to find it, and finally not being able to get me a confirmation number, she transferred me to customer service, where I got a BUSY SIGNAL! It took another ten minutes of transferred calls and waiting to make sure my card wasn't charged. I'm still nervous that it might be. Don't waste your... (read more)
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★☆☆☆☆
“Never anything like the picture!!”
Written on: 13/08/2012 by cst4cmt
Well I already had one bad experience with teleflora a few mothers days ago when I tried to send my mother a purple flower arrangement since that is her favorite color accompanied with dark chocolates, also her favorite. It was just frustrating cause even though I ordered these a month in advance it was over a week late after mothers day. They also delivered it to the neighbor by mistake and it sat on a porch next door for 7 hours. Finally, they "substituted" both the flowers for ugly yellow... (read more)
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Showing 1 - 10 of 122 Reviews
★★★☆☆
“Great Flowers”
Written on: 03/07/2012 by scolson (2 reviews written)
The Online flower industry is tough. I've worked in it for years and for competitors of Teleflora. I must admit they do a great job. I bought flowers for my mum and she loved them. Came looking pretty close to what the site showed, and lasted for 7 days. Cheers to them! (read more)
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★☆☆☆☆
“I've never seen quality like this before!”
Written on: 11/06/2012
I ordered Victorian Romance - Deluxe, T69-1B for a funeral and when I got there I was extremely disappointed and sad by the quality. This was supposed to be a tribute to my loved one who passed and to see that the flowers didn’t come close to acceptable was heart wrenching. Some of the cream roses where brown at the tips and it was not full at all. It looked nothing like the photo of the deluxe even the photo of the standard was better looking then what was received. There was only 2... (read more)
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★☆☆☆☆
“NEVER AGAIN”
Written on: 25/05/2012
website looks all professional but in the end it sucks big time. The arrangement we ordered was "CHOICEST" supposed to be their best pick of flowers and specially arranged for Mother's day. Well it was RUBBISH. and cost over US$ 70 for this pathetic little arrangement. Later, they sent me an email asking to give a "review" of their product but the link didn't work and the website is IMPOSSIBLE to navigate. NEVER AGAIN (read more)
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★☆☆☆☆
“Horrible Customer Service”
Written on: 18/05/2012
Teleflora is a joke! Ordered flowers for Mother's Day to be delivered on Saturday and on Tuesday they were still not delivered! I will never use that company again....simply awful!! (read more)
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★☆☆☆☆
“Awful.”
Written on: 15/05/2012 by madmorgan
Will never do business with Teleflora again. Wish I would have read reviews on the company before purchasing, I would have spent the extra 10 bucks and gone with a different florist. Honestly, it looks like I'm lucky I got my flowers delivered at all! *ISSUE WITH BOUQUET: "How Sweet It Is" (T46-1A) Initially, I was really excited about this bouquet because not only was it beautiful, but also the best deal I could find on any of the popular flower delivery sites. I loved the bright pink,... (read more)
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★☆☆☆☆
“DO NOT USE”
Written on: 14/05/2012 by rye3110 (1 review written)
DO NOT USE!!! IF Thinking about buying from Teleflora check out websites below.. I wish i researched before buying...I ordered hats off to mother deluxe bouquet, spent over $80....what I got DID not match picture at all...rec. small bouquet of wilting roses wouldn't have paid even $15...called and kept getting "I understand"...they will give me 50% back after much complaining but I am still paying over 40 for a poor bouquet...they also asked if they could pick up the bouqet which i gave to... (read more)
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★☆☆☆☆
“A flower delivery company with no flowers.”
Written on: 13/05/2012 by Heath8d
I had a terrible experience twice with them. I submitted my order to them a week before mothers day and wanted it delivered the day before mothers day. Well I get a e mail the day after mothers day that they could not deliver because local florist could not fill the order. To make up for this they gave me a promo for 30% off my next order. Well the promo code they gave me did not work. Customer service said sorry they could not help. I would not recommend them at all. I would have gave them... (read more)
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★☆☆☆☆
“Worst experience!”
Written on: 13/05/2012 by Kit-a
I ordered bouquets for my mother, mother-in-law and aunt and ALL 3 were wrong. Two were the wrong size and the third wasn't even what I ordered. When I spoke to the local florist for my mothers bouquet she explained she only recieved $70.00 from Teleflora which after deducting delivery drops my mothers bouquet down to a smaller sized item. I spent 78 minutes total wait time on three phone calls to customer service trying to resolve this issue. They finally gave me a $80.95 credit for 3... (read more)
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★☆☆☆☆
“Bait and switch”
Written on: 13/05/2012
Ordered a small bouquet with vase. Paid $36. Mom got two flowers and a bud vase. Yes, only two flowers. Do not order from these scam artists. (read more)
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★☆☆☆☆
“unsatisfied customer”
Written on: 14/04/2012 by bvilla0305
I didn't like the arrangement that was delivered. It looked nothing like the one i ordered ...this place is full of it and expensive for a bouquet that was not worth it. It didn't have all the flowers it was supposed to have and they added some greenery that was not even supposed to be there. i am really upset . i want my money back so i can send my mother the bouquet she deserves. what's the point of this review if i cant put what i really want to put.......... (read more)
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Showing 11 - 20 of 122 Reviews
★☆☆☆☆
“Teleflora is such a scam, they ruined my sons first prom!!”
Written on: 07/04/2012 by roofrob
We had placed are order with teleflora for delivery a day early then we needed. That's when the first crap started,we recieved a call on Thursday saying they couldn"t deliver that day but will have it to us before noon Friday which was a close call but still would have worked. My wife called at 11:15 and spoke to two people who said they would get back to her they (DID NOT).So my wife called again and spoke to a third person and that person said they could not fill the order,meanhile my... (read more)
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★☆☆☆☆
“Absolutely Unreliable”
Written on: 19/02/2012 by JasonDC (1 review written)
I have to say that I am generally a pretty easy-to-please customer, particularly for something like floral delivery. A few basics that I expect include: 1) if you accept my order for a particular day, I have faith you will deliver on that day; 2) if you are unable to deliver (even though you accepted the order), I expect to be notified in a timely manner so that I can make other arrangements. For Valentine's Day 2012, I ordered a bouquet for my wife through Teleflora two days before the... (read more)
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★☆☆☆☆
“VERY UNPROFFESSIONAL”
Written on: 16/02/2012 by nglez0721
DO NOOTTT ORDER FROM HERE!!!! TRUST ME THEY HAVE NO COSTUMER SERVICES THEY TOLD ME TO STOP CALLING THEM>>> BECAUSE THE ORDER WAS WRONG PLEASE AGAIN DO NOT ORDER FROM THIS WEBSITe!!!!!!! (read more)
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★☆☆☆☆
“Wish I could give negative stars. ”
Written on: 16/02/2012 by nfandrea (1 review written)
Ordered on 2/5 for 2/13 delivery. Never came and on the phone after being on hold for over 3 hours was told it will come tomorrow 2/16 and to patiently wait the arrangement. If they arrive tomorrow I will dispute the amount for the delivery, if they don't show up at all I will dispute the whole order. I suggest anyone who didn't get their order to do the same. (read more)
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★☆☆☆☆
“Distance is Hard Enough w/o Teleflora Failing to Deliver”
Written on: 15/02/2012 by ValerieLyn84
My beautiful Girlfriend and I have been doing the long distance thing for 1.5 years now and the only thing harder than being alone on Valentine's Day is being in a relationship and not being together... or so I thought. At least I can send her a beautiful arrangement and a balloon to wave it's silly self over her office cubical to put a smile on her face. $75 is not too much to spend when it's for the woman of your dreams. But they never came. The whole day passed and her gift never came.... (read more)
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★☆☆☆☆
“Worst Experience..the flowers never came, ruined my...”
Written on: 15/02/2012 by parijat (1 review written)
I placed an order for Valentines day. Paid extra dollars for a guaranteed delivery on that day....the flowers did not get there, and they would not pick up the phone or provide any info on tracking on that day. Next day, they just had no idea where my order was, they did not seem to be apologetic for ruining my day, instead offered me a discount for next time..yeah right..i'm going to order with u again and ruin another occasion. I did not ask to deliver in a remote village...i asked to... (read more)
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★☆☆☆☆
“WORST FLORIST EVER! ”
Written on: 15/02/2012 by Massiel1124 (1 review written)
My husband NEVER received his arrangement! Â I paid additional for a guaranteed delivery for February 14th, and it never happened. Â I called their customer service line approximately 15 times, and I was only able to get a hold of one of their res in INDIA, who He told me that he could only guarantee a phone call from the local florist to make different delivery arrangements and the local florist NEVER did call me! Â This was a disaster for me; I was so hoping for my husband to receive his... (read more)
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★☆☆☆☆
“Sorry, we ran out of flowers!”
Written on: 15/02/2012
I have used Teleflora.com for YEARS and have never had a problem. I have always been happy, as with my recipients, of the quality of flowers being delivered. But today, that all changed! This was one order I truly needed delivered! I placed an order for my son, who is sick, 11 days before Valentines, it's a wish of his. On Valentine's day, at 5:30pm, when no other florist is open, I receive an email stating "We are deeply sorry that we were unable to deliver your Valentine's Day gift on... (read more)
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★☆☆☆☆
“DON'T USE IT IF YOU WANT YOUR RECIPIENT TO RECEIVE IT!!!”
Written on: 25/01/2012
WORST flower delivery experience ever! I placed an order with Teleflora at 1am Saturday for same day delivery (well before the 12pm required time for guaranteed same-day). At 2pm they e-mail me telling me my selection is unavailable and to choose a replacement, so I gave them a 1st alternate and 2nd alternate and responded at 3pm Saturday. They e-mail me at 12:05 Sunday to say my 1st alternate is not available so they will deliver the 2nd but need a new requested delivery time from me -... (read more)
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★☆☆☆☆
“The worst choice for flowers and gifts”
Written on: 30/12/2011 by Vivace7 (1 review written)
I ordered an arrangement for a funeral of a dear friend. After confirming the address of the church with me on the phone 3 hours earlier as well as the time for delivery, Telefloral called and left me a message 3 hours later claiming they could not validate the address and didn't deliver the flowers. When I called they fund themselves caught in a lie after they told me they spoke to the church but then began back peddling their story. When I called back later to demand a refund and spoke to... (read more)
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Showing 21 - 30 of 122 Reviews
★☆☆☆☆
“NEVER DELIVERED!”
Written on: 26/12/2011 by dis-satisfied
I ordered a deluxe fruit & flower basket for my mother for Christmas. It was not supposed to be any issues with having this delivered on Satuday the 24th. Teleflora was quick to take the money from my account for the order but didn't deliever. They had the option if my mother wasn't home to deliver to a neighbor. Teleflora had both my number and my mothers. This was the only means of giving a gift to my mother who lives in Maryland and i in Florida. I was livid when i called my mother to... (read more)
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★☆☆☆☆
“Did not Deliver for 5 days”
Written on: 25/12/2011
Placed next day delivery, but emailed me at 11pm next day saying they weren't able to make delivery. I called next morning and rescheduled for same day delivery, but called me 2 days after and told me they still did not make the delivery and asked me if I want to cancel the order. After cancelling the order, they emailed me 40% discount coupon via email and tried to use it but doesn't work. reference order # 2215880634 (read more)
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★☆☆☆☆
“Never got there!!!!!!”
Written on: 23/12/2011 by Hammy1
My very good friends mother passed away, her service was scheduled for a Tuesday. On the Sunday before the service I went on the Telefloral web site and ordered a plant to be delivered to the funeral home on Monday. The funeral home was in another state. I called my friend on Wendsday and asked if she liked the plant. She said there was no plant from me. She called the funeral home to make sure she didn't over look it. They told her they would get back to her Thursday. Thursday she informed... (read more)
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★☆☆☆☆
“Poor Customer Service”
Written on: 15/08/2011 by JPlace (1 review written)
I went on Teleflora's website on a Saturday afternoon and placed an order to be delivered on Sunday morning. There is no visible notice on the site stating they do not deliver on Sunday's. When I placed the order it asks for a date and choice of am or pm delivery. If they do not deliver on Sundays, it should not give the option to the order in processing system. The bogus order confirmation one receives after placing the order is even more ridiculous when they confirm the date you have... (read more)
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★☆☆☆☆
“This was the worst experienced ever to buy flower...”
Written on: 13/05/2011
This was the worst experienced ever to buy flower online.. I was so disappointed and unhappy with there service. I had placed 2 order's that day before there time frame to get the same day delivery.. My first order was canceled due to they ran out of that order, my 2nd order was delivered. My first order was place before my 2nd order and they say it had ran out of that item, i didn't get that part cause online they still stated that they still have that item left and i had place that order... (read more)
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★☆☆☆☆
“Absolutely horrible experience!! Ordered an...”
Written on: 12/05/2011
Absolutely horrible experience!! Ordered an arrangement that was supposed to be tulips in a pretty keepsake pitcher and they delivered what looked like leftovers in a clear cheap glass vase. So I called and they apologized and offered 30% off my order and said they would get it corrected and she would receive them the next day, well she still didn't get anything. So I called again and they said they would for sure get them the next day and they offered 50% off well guess what she still... (read more)
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★☆☆☆☆
“ALWAYS USE A LOCAL FLORIST, THEY ARE CHEAPER AND WILL...”
Written on: 11/05/2011
ALWAYS USE A LOCAL FLORIST, THEY ARE CHEAPER AND WILL TELL YOU EXACTLY
WHAT YOU WILL RECEIVE !! JUST GOOGLE THE FLORIST CITY AND STATE....
NEVER ORDER FLOWERS FROM TELEFLORA.COM FTD.COM 1-800- FLOWERS OR
PRO- FLOWERS...
YOU WILL ONLY GET SCAMMED AND BURNED !!!!
ALWAYS USE A LOCAL FLORIST AT ALL TIMES !!!!!!!!!!!!!!!!!!!!!!!!!!!!
(read more)
★☆☆☆☆
“BUYERS BEWARE!!!! DONT EVEN DESERVE ONE STAR!!! I'm so...”
Written on: 10/05/2011
BUYERS BEWARE!!!! DONT EVEN DESERVE ONE STAR!!! I'm so angry with Teleflora!! This is my first time using them. And will NEVER use them again!! Terrible, terrible, terrible experience!!! I was so embarressed that my mother received such an insulting arrangement!!! This company is absolutely horrible.....DO NOT AND I REPEAT DO NOT ORDER FROM THEM.Worst customer service, it seems to be a scam, highly priced arrangments never delivered, could not get hold of the local florist is the excuse... (read more)
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★☆☆☆☆
“Teleflora did not deliver my flowers for mother's day....”
Written on: 10/05/2011
Teleflora did not deliver my flowers for mother's day. They don't answer emails and they promise to have a supervisor call who never does. I had to spend hours trying to get my money refunded. It sounded like a call center and they refused to give the number to the headquarters. As I look over the internet ratings, I find that I'm not the only one. So many people have been scammed. I even found complaints from florists saying that they were never paid. This company is bad, bad, bad. Stay... (read more)
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★☆☆☆☆
“This company sucks ass.”
Written on: 10/05/2011
This company sucks ass. (read more)
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Showing 31 - 40 of 122 Reviews
★☆☆☆☆
“This company is horrible!!! I paid to have flowers...”
Written on: 10/05/2011
This company is horrible!!! I paid to have flowers delivered for Mother's Day...but guess what???? NO FLOWERS EVER ARRIVED!!!!! It's been days after Mother's Day and still nothing!!!....and to top it off, Teleflora won't respond to my complaint! This company SUCKS!!!! Seriously, use someone else! I'm still out $50 and Teleflora won't respond. Wow!! (read more)
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★☆☆☆☆
“I agree with all the postings I have read - from...”
Written on: 10/05/2011
I agree with all the postings I have read - from horrible customer service (foreign call centres with poor phone quality), to the inadequate, sloppy deliveries that include substitutions when it was indicated that there should be NO SUBSTITUTIONS to being on hold for 30 mins several times and then disconnected. Its embarrassing when you send flowers for Mother's Day and a $90 arrangement ends up looking like leftovers in a vase. I will never shop here again and recommend using another... (read more)
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★☆☆☆☆
“SERIOUSLY?? This is the best your service can...”
Written on: 10/05/2011
SERIOUSLY?? This is the best your service can provide?? I am
extremely disappointed and will not use your service again. Knowing
that this is one of the busiest and most lucrative floral holidays for
you I find it very difficult to believe you do not have any "safety
nets" to ensure your clients are happy and all possible options are
exhausted. I can not believe that after spending $82 you do not know how to do your job, nor do you deliver!! I too am in the luxury industry and I...
(read more)
★☆☆☆☆
“Place an order for my mother-in-law on Apr 28 and...”
Written on: 10/05/2011
Place an order for my mother-in-law on Apr 28 and delivered on May 7
just be aware. you dont get what you see on the website.
VERY DISAPPOINTED!!! would NEVER EVER order from them again....
if i can give no star, i would definitely do it
(read more)
★☆☆☆☆
“Teleflora SUCKS. DO not EVER order flowers from this...”
Written on: 10/05/2011
Teleflora SUCKS. DO not EVER order flowers from this place. EVER. Not only did they NOT deliver flowers the day BEFORE Mother's Day to my 86 year old mother, they had the GALL to send me a confirmation email stating that my order was delivered on the day requested.
Try calling Teleflora and see what YOU get. A recording that says," No one is here at the moment. You are going to be disconnected. Good bye."
Today, Monday, I called again and got a woman in India who told me there was no...
(read more)
★☆☆☆☆
“at this point I would never use this site again for I...”
Written on: 09/05/2011
at this point I would never use this site again for I have been called a lire. I have been lied to. I just finished talking to Tiva S she was very helpful and the only person I talked to that made a difference. If it were not for her I would not have ever used this site again. This is a person that needs to be on the phone more or training these other people. You would maintain a much better rating with more people like this on your staff. So thank you to Tiva S for making me feel a little... (read more)
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★☆☆☆☆
“Here is my email to Teleflora customer service, it...”
Written on: 09/05/2011
Here is my email to Teleflora customer service, it says it all:
I am writing to let you know that I just canceled my order for Mother's Day flowers. I thought that placing the order on May 5th would allow for delivery on May7th, my flowers were not delivered on time, even though your website assured me they would. Yesterday evening when I called the Teleflora to find out what happened, I spent 35 minutes on hold, than 15 minutes with a 'customer service' rep and then a supervisor. Neither...
(read more)
★☆☆☆☆
“I placed my order first thing Thursday morning for a...”
Written on: 09/05/2011
I placed my order first thing Thursday morning for a Saturday delivery. I supplied all of my contact info that they requested. I took note of the "guarantee" at the bottom of my order confirmation that read:
In the event your selection is unavailable, a substitution of compatible quality and value will be delivered.
NOT TRUE!!!! Instead, I received an email at 3:17pm the day the flowers were supposed to be delivered - NOT A PHONE CALL EVEN THOUGH I HAD SUPPLIED MY CELL NUMBER ON WHICH...
(read more)
★☆☆☆☆
“Absolutely horrible business. Ordered some flowers for...”
Written on: 09/05/2011
Absolutely horrible business. Ordered some flowers for mothers day and paid extra to have them delivered on Mother's DAy. The company had no problem quickly charging my credit card. Mother's day came and went, and the flowers never arrived. There was no email saying when the flowers would be delivered, and no ability to track the order status on the website. I just tried calling customer service, was put on hold for about one minute, and then automatically disconnected (according to the... (read more)
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★☆☆☆☆
“After ordering my flowers for my mother 2 weeks in...”
Written on: 08/05/2011
After ordering my flowers for my mother 2 weeks in advance, I was just told (because I called to get the status of the delivery of her order at 8:00 PM) that they wouldn't deliver them until TUESDAY and give me half of the money back. When I insisted on speaking to a supervisor, they hung up on me after waiting for 30 minutes on hold to speak to someone and talking to an agent for 30 minutes! When I called back, I was told all of their available orders were filled up on Monday...I ordered 2... (read more)
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