Teleflora www.teleflora.com

★☆☆☆☆
1.1
6.0% of users recommend this
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Latest Reviews

“Wrong Order Deliveted”

★☆☆☆☆

written by zuCombs160 on 22/12/2020

On Dec 24th I ordered a Tanenbaum Plant Basket for delivery on Dec 21st. The order that was delivered on the 21st was a very small cut floral arrangement in a plain white vase- NOTHING like what was ordered. A local grocery store arrangement would have looked better at 1/8th the price. When contacted, Teleflora offered a 30% refund and then a 50% refund. They never offered to deliver a replacement of the correct order. Now that I have done some checking, this seems to be a repeat of what a lot of people have experienced. Teleflora should be ashamed to operate this way!!!!

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“Very Disappointed”

★☆☆☆☆

written by Talon150 on 30/11/2019

I am very disappointed with the 2 Christmas Cactus I ordered The order delivered to my Bride at our home address was white instead of red and only 12 inches high instead of 14 and 10 inches wide instead of 17 My daughters was only 10 inches high and as wide and only 7 inches wide VERY DISAPPOINTED

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“Unable to deliver!”

★☆☆☆☆

written by mdaniels1971 on 11/05/2019

I placed an order with Teleflora for delivery of flowers for Mother's Day for my Mother-in-law that lives in another state. I placed the order 4 days before Mother's Day and selected next day delivery so the flowers would be there in plenty of time prior to Mother's Day. The day they were to be delivered (which was the day after purchase) I received a text message that there was a problem with my order. After a lot of wasted time trying to get in contact with them about what the problem could be, I finally was able to speak with someone that said there weren't any trucks available that day for delivery and that they would assure delivery the following day. I was unhappy, but told them ok because there was still plenty of time to delivery before Mother's Day. I didn't hear anything the following day and then on Saturday, midday, the day before Mother's day (3 days after the order was placed) I get a voicemail from someone at Teleflora saying they couldn't deliver the order because no florists in the area (Cape Coral, FL, a very populated area with tons of florists) weren't picking up their phone to take the order for delivery!! WHAT KIND OF A CRAZY OPERATION ARE THEY RUNNING???? I canceled the order with them, immediately called a florist in Cape Coral and got the order set and delivered within an hour. Crisis averted for Mother's Day, but Teleflora should be out of business if this is how they operate.

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“fast beautiful flowers”

★★★★★

written by kazzykaur on 10/03/2018

I brought flowers for my gran in USA due to mothers day. The shop in UK let me down two days before so i was really stressed out. I sent numerous emails to the people who replied asap as i was worried there being a delay with confirmation email ( my paypal was converting the money).This is the first time my Gran ever got sent flowers. The Flowers in real life were even better than in the picture with nearly a dozen roses.The driver sadly was not greeted brilliantly (language barrier for my gran as a random man is giving her flowers).However i am so grateful he left them outside the door instead driving back with them. I have the happiest mother and grandmother. Thank you so much and definitely would recommended. Florist was in CA if thats anyhelp to others.

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“Horrible Experience!”

★☆☆☆☆

written by chandte on 15/02/2018

My husband ordered these flowers for our daughter before noon the day before Valentine's Day. According to their website, all orders placed before noon were guaranteed to be delivered by 4:00 pm Valentine's Day. Guess what? Didn't happen! Flowers were delivered the next morning. They were supposed to come with a small box of chocolates. Guess what? NO CHOCOLATES! The flowers were horrible. Looked like some that were purchased at Walmart three days ago and stuck in a vase. Water was murky as though it had been sitting there for awhile. I realize Teleflora picks a local florist to do the arrangements but they really need to vet the folks they do business with a little better. I will not be using their service again. Very displeased.

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“Delivery from telaflora”

★☆☆☆☆

written by ktJorgensen8 on 15/02/2018

We placed an order for my mother in laws 94th birthday. I specifically asked if it was avail in her location and was told yes. Was to be deliv between 10 10 - 5 today. Was going to a nursing home. The confirmation email made it seem like it was an apartment building. I corrected all by phone, or so I thought. Got an email this morning that the arrangement WS not avail. But a similar one would be substituted and deliv by 7. I asked what happened to 5 and there was no response. They advised that I would receive confirmation of delivery which I never got. When I called after 7, their automated system said it was delivered. The nursing home said it was not. When I called back to complain, all I got was an apology and a credit offer with a promise that it would be there tomorrow. We asked for the phone number of the florist which they refused to provide. We are so upset and will never use telaflora again. The saga continues. To orrow may not be in the cards with a 94 year old

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“Yesterday, I ordered Valentines flowers for my wife...”

★☆☆☆☆

written by BaitandSwitch9736 on 10/02/2018

Yesterday, I ordered Valentines flowers for my wife and daughter. I was told my selection was not available. But somehow it would be available if I bought a larger version and included chocolates. These guys are using the classic bait and switch. Stay far away from Teleflora. I'm going to jump on the phone and order from 1 800 Flowers.

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“Delivery not delivered”

★☆☆☆☆

written by unflowered on 04/01/2018

I ordered a Christmas arrangement to be delivered to me at a NYC hotel on the 23rd of December 2017,it was not delivered,teleflora said it was,but the hotel said no such delivery was made. I contacted them today,they apologized and said they will get back to me later today,it's 810 pm still haven't gotten back to me. I will never use this service again. I would have given no stars but this site won't let me.

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“worst flowers ever!”

★☆☆☆☆

written by AbrahamDelaney94 on 29/04/2017

Sparse flowers. Did not look at all like the picture. Limp. Customer service gave me 30% off next order. Big deal; they always have at least a 20% promo code going anyway. They did not seem to care that I was disappointed, as the flowers were a gift that I was then embarrassed to have given. Will NEVER use them again.

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“NEVER GOT FLOWERS”

★☆☆☆☆

written by Jamieu267 on 20/04/2017

It has been 8 days and the flowers got never delivered i had to call them and fight for my refund the flower shop they work with is saying that itwas delivered, but after 5 min they ask me if its ok to deliver tomorrow worst service ever they collect money but dont deliver

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“I ordered a Christmas Flower Arrangement for my...”

★☆☆☆☆

written by DUNLEV on 13/03/2017

I ordered a Christmas Flower Arrangement for my cousin. It never shows up at her house. Teleflora cannot find the delivery receipt and refused to refund my purchase in full. My cousin had no flowers delivered, I order them every year for her and Teleflora refused to give a full refund back on my credit card. Terrible service and customer PR.

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“Horrible”

★☆☆☆☆

written by RutaRuts on 09/03/2017

Hi everyone, I wish I would have read these reviews prior to orders a birthday bouquet for my sister. It hasn't arrived, so a day after, I contacted Teleflora asking what is a reason and requested a refund. They got back to me with telling that my request is very important to them and that they are looking in to this. They haven't got back to me after this, so I contacted them again. Then they said florist delivered flowers. I requested for a proof of delivery. They said to me that they are still trying to get it. I chased them again, then they told me they are looking In to this. then again told me that flowers were delivered but haven't given me a proof of delivery. This company is a sham. I spent 70 dollars on flowers, chocolates and balloon and you can definitely find some good reputable companies out there for this price. I am still going to be chasing them for a refund and will let you guys know how it goes. If anyone had a refund from them, please let me know as I could use a friendly advise. Thank you!

Tuileries's Response to RutaRuts's Review

Written on: 16/05/2017

I don't believe you will get any satisfaction from them. You will have to dispute the charge. In my case I was fortunate to have paypal block the charge, as it was pending. My card company believed I would win in a dispute, but then I took care of it through paypal before the charge was posted. My mother's Mother's Day flowers were not delivered but they sent out the phony confirmation email at 2 minutes before the 7 PM deadline. I'd already tried to deal with them through customer service 3 times but they would not help or would not answer the call. Everyone on here should avoid wasting their time dealing with them, rather go directly to financial institutions and get the charge canceled or refunded. As people usually send flowers for emotional reasons, you will have no problems. Everyone at banks and PayPal have mothers, etc.

Reply to this comment

Tuileries's Response to RutaRuts's Review

Written on: 16/05/2017

I don't believe you will get any satisfaction from them. You will have to dispute the charge. In my case I was fortunate to have paypal block the charge, as it was pending. My card company believed I would win in a dispute, but then I took care of it through paypal before the charge was posted. My mother's Mother's Day flowers were not delivered but they sent out the phony confirmation email at 2 minutes before the 7 PM deadline. I'd already tried to deal with them through customer service 3 times but they would not help or would not answer the call. Everyone on here should avoid wasting their time dealing with them, rather go directly to financial institutions and get the charge canceled or refunded. As people usually send flowers for emotional reasons, you will have no problems. Everyone at banks and PayPal have mothers, etc.

Reply to this comment

Tuileries's Response to RutaRuts's Review

Written on: 16/05/2017

I don't believe you will get any satisfaction from them. You will have to dispute the charge. In my case I was fortunate to have paypal block the charge, as it was pending. My card company believed I would win in a dispute, but then I took care of it through paypal before the charge was posted. My mother's Mother's Day flowers were not delivered but they sent out the phony confirmation email at 2 minutes before the 7 PM deadline. I'd already tried to deal with them through customer service 3 times but they would not help or would not answer the call. Everyone on here should avoid wasting their time dealing with them, rather go directly to financial institutions and get the charge canceled or refunded. As people usually send flowers for emotional reasons, you will have no problems. Everyone at banks and PayPal have mothers, etc.

Reply to this comment

Tuileries's Response to RutaRuts's Review

Written on: 16/05/2017

I don't believe you will get any satisfaction from them. You will have to dispute the charge. In my case I was fortunate to have paypal block the charge, as it was pending. My card company believed I would win in a dispute, but then I took care of it through paypal before the charge was posted. My mother's Mother's Day flowers were not delivered but they sent out the phony confirmation email at 2 minutes before the 7 PM deadline. I'd already tried to deal with them through customer service 3 times but they would not help or would not answer the call. Everyone on here should avoid wasting their time dealing with them, rather go directly to financial institutions and get the charge canceled or refunded. As people usually send flowers for emotional reasons, you will have no problems. Everyone at banks and PayPal have mothers, etc.

Reply to this comment

Tuileries's Response to RutaRuts's Review

Written on: 16/05/2017

I don't believe you will get any satisfaction from them. You will have to dispute the charge. In my case I was fortunate to have paypal block the charge, as it was pending. My card company believed I would win in a dispute, but then I took care of it through paypal before the charge was posted. My mother's Mother's Day flowers were not delivered but they sent out the phony confirmation email at 2 minutes before the 7 PM deadline. I'd already tried to deal with them through customer service 3 times but they would not help or would not answer the call. Everyone on here should avoid wasting their time dealing with them, rather go directly to financial institutions and get the charge canceled or refunded. As people usually send flowers for emotional reasons, you will have no problems. Everyone at banks and PayPal have mothers, etc.

Reply to this comment

Tuileries's Response to RutaRuts's Review

Written on: 16/05/2017

I don't believe you will get any satisfaction from them. You will have to dispute the charge. In my case I was fortunate to have paypal block the charge, as it was pending. My card company believed I would win in a dispute, but then I took care of it through paypal before the charge was posted. My mother's Mother's Day flowers were not delivered but they sent out the phony confirmation email at 2 minutes before the 7 PM deadline. I'd already tried to deal with them through customer service 3 times but they would not help or would not answer the call. Everyone on here should avoid wasting their time dealing with them, rather go directly to financial institutions and get the charge canceled or refunded. As people usually send flowers for emotional reasons, you will have no problems. Everyone at banks and PayPal have mothers, etc.

Reply to this comment

Tuileries's Response to RutaRuts's Review

Written on: 16/05/2017

I don't believe you will get any satisfaction from them. You will have to dispute the charge. In my case I was fortunate to have paypal block the charge, as it was pending. My card company believed I would win in a dispute, but then I took care of it through paypal before the charge was posted. My mother's Mother's Day flowers were not delivered but they sent out the phony confirmation email at 2 minutes before the 7 PM deadline. I'd already tried to deal with them through customer service 3 times but they would not help or would not answer the call. Everyone on here should avoid wasting their time dealing with them, rather go directly to financial institutions and get the charge canceled or refunded. As people usually send flowers for emotional reasons, you will have no problems. Everyone at banks and PayPal have mothers, etc.

Reply to this comment

Tuileries's Response to RutaRuts's Review

Written on: 16/05/2017

I don't believe you will get any satisfaction from them. You will have to dispute the charge. In my case I was fortunate to have paypal block the charge, as it was pending. My card company believed I would win in a dispute, but then I took care of it through paypal before the charge was posted. My mother's Mother's Day flowers were not delivered but they sent out the phony confirmation email at 2 minutes before the 7 PM deadline. I'd already tried to deal with them through customer service 3 times but they would not help or would not answer the call. Everyone on here should avoid wasting their time dealing with them, rather go directly to financial institutions and get the charge canceled or refunded. As people usually send flowers for emotional reasons, you will have no problems. Everyone at banks and PayPal have mothers, etc.

Reply to this comment
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“My husband paid for Valentine's arrangement 2 days ”

★☆☆☆☆

written by ZacharyLoomis on 19/02/2017

ahead of Valentines Day.. Called last night and was put on hold for over 2 hours..This morning he gets someone who say its on the way.. Nope not delivered.. now he is going to have to fight the charge with his credict card service and am out 2 days of sitting at home waiting for non existant arrangement ! So i hope others just sent electronic card rather than pain and disappointment of nothing. Mrs C

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“GO ELSE WHERE! DO NOT USE THEM”

★☆☆☆☆

written by Arnoldmg132 on 31/10/2016

I ordered a flower arrangement for my grandmothers 88th birthday.. paid extra to have it delivered early.. they don't deliver.. I get an email 3 hours after they were suppose to do the delivery wanting to 'postpone' delivery... really.. they had my number and I never received a call .. then I was on hold for greater than 15 minutes trying to get a refund.. I am filing a complaint with my cc to get my money back.. not worth anymore of my time.. DO NOT USE THEM

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“Terrible Is A Understatement”

★☆☆☆☆

written by on 24/10/2016

I ordered flowers for a friend whose father had passed away to be delivered on Tuesday. Tuesday came and went and I assumed they got delivered. Tuesday night (3 in the morning) I got an email saying they couldn't deliver (not sure why since it was to a business) and asking me to select a different day for delivery. I selected Wednesday. Wednesday came and went and again I assumed they got delivered. Having not heard from my friend, which is unusual, I called the company on Thursday morning to see if they got delivered. They hadn't. No one called to tell me there was a problem. The customer service person I spoke to was completely unsympathetic and almost robotic in her responses. She said they would try and redeliver but with no specific information as to timing, etc. I insisted they get delivered that afternoon and that I get notified when they were. I called again on Friday - not having received any update on Thursday despite promises that they would be delivered and I would be notified - and they still were not delivered. I spoke to another customer service representative who promised they'd be delivered by noon. At least they were finally delivered. My friend immediately thanked me and sent me a picture. I was shocked that they were embarrassingly smaller than what was pictured on the website. So not only was the delivery delayed by 3 days and the customer service awful, but the flowers were not even what was depicted on the website. I have never had a problem with any other florist and I use florists pretty regularly. I don't know how this company has stayed in business. I will never use this company again and highly recommend that you do not either.

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“HORRIBLE! ”

★☆☆☆☆

written by LorieSe on 15/10/2016

I ordered flowers (preimum arriangmemt for $90) to be delivered to a co-worker who received a promotion and now is my Boss. I placed the order at 10am for same day delivery. I was sent an email at 2:40pm saying the flowers could not be delivered and to select another day. I called and asked why the flowers could not be delivered and never received and answer. I was offered 50% off my next purchase, I declined and then was offers a 30% refund and promised they would be delivered early the next day. The next day at 3pm the flowers still had not been delivered. I called again and asked why there was another delay. I was told they were out for delivery and promised they would be there before 5pm since they were being delivered to a business. When I explained that the flowers were suppose to be delivered earlier I was offer another 20% off. At 5pm still no flowers, I called again and was told they were out for delivery. I explained this was a business and closes at 5pm. I requested a refund and was told they could not refund my money until they spoke to the florist to confirm the flowers were not delivered. I asked to speak with a supervisor and I was told they don't do that. While still on the phone with teleflora the florist called (5:25pm) and said they were still 30 minutes away. I had Telefora on speaker phone and only when the rep heard me tell the florist to cancel did she agree to refund my money. The rep just said sorry the flowers should be delivered to business by 5 and said they should be there soon. Teleflora failed to deliver the flowers 2 days in a row and didn't seem to care. Horrible business practices and customer service.

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“b-day flower basket”

★☆☆☆☆

written by Ashlyne322 on 20/09/2016

two days ago i send a order flower basket to my sister and want it to be the best, after all she is my sister. So i ordered the largest size and paid $90.00. My sister send me a picture of the flowers to say thanks. when i saw that picture couldn't believe that was the same order i ordered. it was so bed i start crying. the flowers were not the same and it was only few. Very, very disappointed. will never order from them again.Terrible, terrible

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“Wife's Birthday Flowers”

★☆☆☆☆

written by bolobear13 on 10/08/2016

I wish I could post pictures of what a mass failure their "dressed to impress" arrangement looked like. $70 dollars down the drain. Customer service reply was that it was acceptable and no refund would be given. Live and learn back to using FTD a little more money but at least I will not be so unsatisfied.

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“I ordered & paid for flowers for my mother-in-law to...”

★☆☆☆☆

written by darwindt on 12/05/2016

I ordered & paid for flowers for my mother-in-law to be sent on 5/7/16-they were never delivered-couldn't get a real person on the phone for 4 days(had to e-mail them).Finally got an e-mail back on 5/11/16 saying they had re-viewed my order & decided to cancel it-I would not give them any stars if I could.

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“BIRTHDAY BUST”

★☆☆☆☆

written by Meadfy223 on 12/05/2016

I ORDERED FLOWERS FOR MY SISTERS BIRTHDAY TODAY 5/9/16. THEY WERE TO BE DELIVERED TO HER JOB AT A SCHOOL. THEY NEVER, EVER GOT THERE! I AM TOTALLY DISGUSTED AT YOUR GUYS. THIS WAS MY FIRST TIME ORDERING FROM YOU AND I WILL NEVER, EVER DO IT AGAIN! I WAS HOPING SHE WOULD ARRIVE HOME WITH HER FLOWERS, INSTEAD SHE NEVER GOT THEM. I WANT AN IMMEDIATE REFUND FROM YOU INCOMPETENT PEOPLE! I SHOULD HAVE KNOWN SOMETHING WAS NOT RIGHT WHEN THE GUY TOOK MY ORDER HE COULDN'T EVEN SPELL CORRECTLY. I GIVE YOU A NEGATIVE 1000 STARS. PEOPLE, DON'T EVER ORDER FROM THESE INCOMPETENT LOSERS.

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