Interflora Reviews - www.interflora.co.uk

Interflora House, Watergate, Sleaford, NG34 7TB
0333 003 3588
★☆☆☆☆
1.4 / 5
417
11.5% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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“Dreadful.”

Written on: 09/01/2016 by Juliadaws (1 review written)

We ordered very special large bouquet, chocolates and balloon to celebrate our disabled daughters 28th birthday. Order value was nearly £70. Firstly we had email to say order had been delivered when it had not. Twenty minutes to get through to customer services. When flowers did arrive the florist's attitude was terrible. Bouquet thrust at me through front door with balloon attached. I staggered backwards with balloon being pushed at me. Florist slammed our front door so hard he broke the new… Read Full Review

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By Interflorauk

Written on: 11/01/2016

I'm very sorry to hear about what has happened. Could you please send your order number so we can look into this further? Many thanks, Louisa

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“Disappointing”

Written on: 08/01/2016 by Millymum (1 review written)

Received some flowers for our Ruby Wedding Anniversary,they arrived a day late and were left on the door step in the rain on their side so all the water had run out,where the rose petals had become wet they turned brown.lnterflora sent some more flowers as an apology but they were not as nice or to the same value… Read Full Review

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By Interflorauk

Written on: 09/01/2016

Hi there, I'm sorry to hear of this. If you would like to discuss this please provide your name, postcode and a contact telephone number we are able to reach you on. Kind Regards, Lisa.

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By Interflorauk

Written on: 09/01/2016

Hi there, I am sorry to hear this. If you would like to discuss this please provide your name, postcode and contact telephone number. Kind Regards.

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“"We don't deliver there"”

Written on: 08/01/2016 by Morrow403 (1 review written)

Just tried to order some flowers for a friend in hospital. Admittedly it's a remote location, but on the other hand there's an Interflora affiliate less than half an hour's journey away. Yet Interflora tell us that they "can't" (by which they mean "won't") deliver there. Considering that the very purpose of Interflora is to get flowers to locations that aren't readily accessible to the people sending them, this represents very poor service. Value for money and quality - unknown, as we never… Read Full Review

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By Interflorauk

Written on: 09/01/2016

Hi, I am sorry to hear we are unable to deliver your gift. We do have a vast network of member florists and courier deliveries covering many areas. Some selected products are not available for delivery to certain areas, and in particular most hospitals do have restrictions on certain wards. I would like to thank you for your feedback and bringing this to our attention. Kind Regards.

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“Grossly Inefficient”

Written on: 11/12/2015 by EdwardLambert (1 review written)

The same day service is a trick, the florists don't carry half the flowers on the website and yet the website confirms your order and that it will be delivered. Customer service is anything but, no one with any authority or decision making skills is available to talk to so you're left with the most pathetic lame sounding individual I've ever had the misfortute to deal with… Read Full Review

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By Interflorauk

Written on: 11/12/2015

Hi, I am sorry you feel this way. If you would like me to look into your order and the service received please provide your order number. Kind Regards.

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By Interflorauk

Written on: 11/12/2015

Hi, I am sorry you feel this way. If you would like me to look into your order and the service received please provide your order number. Kind Regards.

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By Interflorauk

Written on: 11/12/2015

Hi, I am sorry you feel this way. If you would like me to look into your order and the service received please provide your order number. Kind Regards.

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“24 white roses died in 3 days disgusting!! ”

Written on: 09/11/2015 by Rhonda25 (1 review written)

I had 24 white roses delivered as a present for my birthday after 2 days they were brown, 4 days they were hanging lifeless. I rang inter flora and told them about the flowers as well as emailing them the pictures of the flowers and that I was upset. After 4 days I received a email saying they were sorry and that they've sent me a £10 E-voucher to spend with inter flora. I'm disgusted that they offered £10 voucher and rang them back saying I wasn't happy about this and wanted a refund! They… Read Full Review

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By Interflorauk

Written on: 10/11/2015

Thank you for taking the time to discuss this with me today Rhonda. Kind Regards.

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By Interflorauk

Written on: 10/11/2015

Thank you for taking the time to discuss this with me today Rhonda. Kind Regards.

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By Interflorauk

Written on: 10/11/2015

Thank you for taking the time to discuss this with me today Rhonda. Kind Regards.

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“no drivers to deliver!!”

Written on: 07/11/2015 by Purcell498 (1 review written)

I ordered same day delivery flowers to thank someone for helping me, but an hour later l had a phonecall saying they had no drivers to deliver so they will be delivered in 2 days time which is pointless as theyre out at work all day, very disappointing… Read Full Review

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By Interflorauk

Written on: 09/11/2015

I am sorry to hear we were unable to deliver your order as requested. Please can you provide your order number so we can investigate this further? We will then contact you to discuss. Kind regards, Jamie

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“Very very poor”

Written on: 23/10/2015 by Acw86 (1 review written)

Are you for real?! £23 for this pile of crap?! You have got to be kidding me?! I could have got better from the petrol station! Not sure what your company is thinking, but you've made me look really really stupid! Left stood up outside all day in a box, and then open them to find this?! Is this some sort of weird joke? This is the worst thing I've ever had delivered! What were you even thinking? Rather than a happy surprised face, my wife looked at me in bemusement. Thanks interflora. What a… Read Full Review

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By Interflorauk

Written on: 31/10/2015

Hello. I am very sorry to hear of the disappointment in the flowers that have been received. If you can provide your order number I would be more than happy to look into this for you. Kind regards.

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“Birthday bouquet”

Written on: 10/09/2015 by Crossmum (1 review written)

My birthday was August bank holiday. My flower bouquet from my son was left on the doorstep next day. Some of the flowers looked faded then. When I emptied the water they came in it smelt of rotting vegetation. Heads started to droop almost straight away. Not the first time this has happened with this interflora florist. Will tell people not to use again… Read Full Review

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By Interflorauk

Written on: 13/09/2015

Hello. This is disappointing to hear. Please provide your full name, delivery address and postcode so I can look into this for you. Kind regards.

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“Heartbroken”

Written on: 07/09/2015 by amBuchanan196 (1 review written)

I am heartbroken do not use this company my father passed away a week ago his funeral was this Thursday 5 of my dads work friends who are all in there 80s asked me to place a order with inter flora so when they all had lunch with my mum today Friday there flowers would be delivered to her while they were there.I phoned placed my order told them it was sympathy flowers paid all fine. The friends left my mums house tonight at 7pm the flowers never turned up they are heartbroken as they had not… Read Full Review

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By Interflorauk

Written on: 07/09/2015

Hello. This is very disappointing to hear. Please could you provide your order number and I would be more than happy to look into this for you. Kind regards.

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By Interflorauk

Written on: 07/09/2015

Hello. This is very disappointing to hear. Please could you provide your order number and I would be more than happy to look into this for you. Kind regards.

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“Absolutely disgraceful ”

Written on: 04/09/2015 by Kevinalex1 (1 review written)

Ordered a £29 pound bouquet of flowers before 3pm for same day delivery which then got delivered the following day, when the flowers arrived they were nothing like the photos. The pot they where in was so small the flowers were squished in and looked horrendous, it wasn't even a 5pound bunch of flowers. I could get better from a petrol station for a few pound! Absolutely disgraceful. I wouldn't recommend this to anyone. 1 star is overrated… Read Full Review

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By Interflorauk

Written on: 05/09/2015

Hi there, this doesn't sound right. The arrangement should've been delivered as requested. Could you please provide your order no. and we can look into this further for you. Thank you, Louisa.

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“Very poor customer service and value for money”

Written on: 03/09/2015 by Raffaela79 (1 review written)

My husband sent me a 120 pound arrangement for my birthday as he could not be here .The flowers did not sit in the vase provided so they kept and tipping over I rang interflora the next day the staff was trying to accusing me of not looking after them I told him that the care instructions sent were not suitable for the arrangement or was the vase as it kept and tipping over he told me to cut them all up the same length !! I was fuming at this point he arranged for it to be picked up and re tied… Read Full Review

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By Interflorauk

Written on: 05/09/2015

HI Raffaela, I'm sorry to hear of your disappointment. Could you please provide the order number and I can look into this further for you. Many thanks

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Raffaela79's reply to Interflorauk's Comment

Written on: 06/09/2015

Hi my order number was 401149010100 but I'm not sure what else you can do as the staff plainly refused to do anything else

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By Interflorauk

Written on: 05/09/2015

HI Raffaela, I'm sorry to hear of your disappointment. Could you please provide the order number and I can look into this further for you. Many thanks

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“Worst Customer service!”

Written on: 29/08/2015 by Jeffreyj51 (1 review written)

Despite having my order a week in advance and having my mobile phone number, I casually noticed an email at 9.30 am on the day of expected delivery that just said - I’m really sorry to inform you that only member florist on the given location is on holiday today and we are unable to deliver your order as requested. If Acceptable we can send the item tomorrow. We would be grateful if you contact us on how would you like us to proceed with this order.- I contacted them where a member of… Read Full Review

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By Interflorauk

Written on: 30/08/2015

Hi Jeffery.

I am sorry to hear of the disappointing experience you have had on your recent order. If you would like me to investigate this please provide your order number.

Kind Regards.

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“I WILL NEVER USE INTERFLORA AGAIN”

Written on: 22/08/2015 by AlejandroStuart (1 review written)

I placed an order for the luxury basket for my sister. Much to my disappointment, they delivered white wine instead of the red wine ordered?Honestly , how do such errors occur?. So disappointed in INTERFLORA and will never ever use them again and their flowers were not really up to standard. Getting them at my local Waitrose would of been better… Read Full Review

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By Interflorauk

Written on: 24/08/2015

Good Afternoon, I am sorry to hear of your disappointment with your recent Interflora order. Please provide your order number and I will look into your complaint for you. Kind Regards.

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“Charged for service not provided!”

Written on: 19/08/2015 by Burdock89 (1 review written)

I ordered some flowers to arrive with my parents while they were on holiday celebrating their 30th wedding anniversary. I spent a long time choosing the flowers and my siblings have also contributed money towards the present. In total we spent about £55, including standard delivery on a named date( their anniversary). Shortly after booking I revieved a confirmation email stating that the flowers would be delivered to the hotel address on the date given. However, the flowers never arrived… Read Full Review

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By Interflorauk

Written on: 19/08/2015

Hi, This is really disappointing to hear and not the service we aim to achieve. Please provide you order number and I will look into this for you. Kind regards

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By Interflorauk

Written on: 19/08/2015

Hi, This is really disappointing to hear and not the service we aim to achieve. Please provide you order number and I will look into this for you. Kind regards

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By Interflorauk

Written on: 19/08/2015

Hi, This is really disappointing to hear and not the service we aim to achieve. Please provide you order number and I will look into this for you. Kind regards

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“Well I'm really disappointed! I have bought an...”

Written on: 30/07/2015 by Timm456 (1 review written)

Well I'm really disappointed! I have bought an expensive bouquet for my girlfriend who lives far away from me in Rome, but she didn't receive anything neither in the stated, nor in the next day! I will never use the services of this company again and tell all my friends about my bad experience!!… Read Full Review

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By Interflorauk

Written on: 31/07/2015

Hi, This is really disappointing to hear. Please provide your order number and I will look into this. Kind regards

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“Dreadful product and service ”

Written on: 26/07/2015 by Lozza1 (3 reviews written)

Quality is poor and displays are very small. The pictures are not to scale. Customer service simply do not respond. I have tried three times to contact regards poor quality with no response. My advice is to look up the local florist to your delivery destination. They may be Interflora agents but you will get a better service going direct… Read Full Review

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By Interflorauk

Written on: 27/07/2015

Hi, Sorry to hear this if you could provide your order number I will look into this for you. Kind regards

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Lozza1's reply to Interflorauk's Comment

Written on: 27/07/2015

No response to any email or feedback received from Interflora apart from an automated response each time stating "Your enquiry has been logged and a customer service advisor will respond shortly. "
Shocking. Now the complaint is in the public domain (Review Centre) you decide to act.

Email sent to Interflora 21st March 2015 re order IN287517541 and IN249754301
"I have received another email from Interflora to review my recent order. I have already complained that the link does not take you to a review page and it is impossible to find. I have had no response from you. The flowers I had sent to my mother last year for Mother's Day were shockingly poor. I only bought more this year as I had some time left on my membership. Rest assured I will not be renewing it due to the poor quality service from Interflora. Neither will I use Interflora again. I would prefer to go direct to the local florist by phone and use their services.

Yours faithfully

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By Interflorauk

Written on: 27/07/2015

Hi, Sorry to hear this if you could provide your order number I will look into this for you. Kind regards

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By Interflorauk

Written on: 27/07/2015

Hi, Sorry to hear this if you could provide your order number I will look into this for you. Kind regards

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“Misleading Website and Poor Service”

Written on: 11/06/2015

Website contradicts its self for delivery. you select "courier {day of week} 9am-6pm" then you have to read the small print if its a courier delivery timeframe is 7am-7pm. If they where a telecoms provider OfCom would be all over them with a large fine for misleading customers. Delivery was after 6 to my partner's place of work so at 6 she gave up waiting and came home. Delivery then turned up before 7. I phoned up customer services, after 20 mins on hold i then had 10 mins further to wait… Read Full Review

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By Interflorauk

Written on: 10/07/2015

Good Morning

Thank you for your feedback, if you could please provide me with your reference number i will look into this matter for you.

Many thanks

Scott

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By Interflorauk

Written on: 10/07/2015

Good Morning

Thank you for your feedback, if you could please provide me with your reference number i will look into this matter for you.

Many thanks

Scott

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W0006025's Comment

Written on: 10/07/2015

Sorry, i am not interested in resolving this matter now, it should have been resolved at the first point of contact.

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“Inter making every excuse ”

Written on: 01/06/2015

We ordered flowers for a funeral on a Friday morning, they contacted us on a Monday morning the day of the funeral, stating they could not carry out the order, all we got was excuse after excuse. The worst service I have ever received, save some money and in future try and find a local Company instead of these People. … Read Full Review

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By Interflorauk

Written on: 31/07/2015

This is really disappointing to hear. Could you provide your order number so I can look into this for you please. Kind regards

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“Lying customer service”

Written on: 14/05/2015 by Cordia (1 review written)

Interflora failed to deliver flowers to my mother for international mothers day last Sunday despite the fact that I ordered 5 days ahead. They contacted me to apologise and said they would re-deliver if that's what I wanted. When I suggested that they also owed my mother an apology they said they would do this and give her an additional apology bunch of flowers. I also mentioned that I shouldn't have to pay the delivery fee given that they hadn't delivered the flowers on time and they agreed to… Read Full Review

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“Same Day Delivery?? No chance!!”

Written on: 26/03/2015 by RyanShoemaker352 (1 review written)

States on their website that if you order before 3pm then you can have same day delivery. Ordered and payed for the flowers before 3pm to then receive a phone call an hour later to say they wouldn't be able to deliver until the next day!! Told them to forget it and cancelled my order… Read Full Review

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Carrey33A's Comment

Written on: 05/05/2015

Just had nearly exactly the same level of service except they waited 3 and a half hours till they called me!! 3 to 5 days to get your money back aswell

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