Interflora Reviews - www.interflora.co.uk

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“useless”

Written on: 09/09/2014 by Hunterk493 (1 review written)

Absolutely useless and dissppointing. I ordered flowers for a friend as a surprise last week to be delivered today (saturday) by 3pm they hadn't been delivered so I called customer services who suggested I call my friend and tell her to leave a note for the courier to leave the flowers with a neighbour if she had to go out. I pointed out that this would ruin the surprise and they just said "yeah, you're right". It's now 23:00 and no delivery notification. Useless overpriced service. I'll stick… Read Full Review

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“Don't use UK Interflora”

Written on: 08/09/2014 by ShaniS (1 review written)

I've used interflora for order from the UK to South Africa and it's been great- but never again internally in the UK! (Oxford). The delivery is late- it's my mother in law's 80th birthday and she still hasn't received them - not acceptable for a birthday and I ordered well within time. Hopefully when they DO arrive, the flowers are of a decent quality. I still wish I'd gone with someone else though… Read Full Review

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“Absolutely AWFUL”

Written on: 03/09/2014 by Houston396 (1 review written)

Ordered a beautiful looking bunch of flowers as a surprise for one of my closest friends who has been unwell for a few months and having a really rough time. They arrived and although she was happy to receive some flowers, I was horrified at the picture she sent me of them. Absolutely nothing like the arrangement I ordered. I didn't want to tell her and upset her, so I emailed the pictures to Interflora. I received a call a few days later apologising, but I was not offered a refund but for the… Read Full Review

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“Sympathy flowers died the next day”

Written on: 30/08/2014

I ordered a bouquet of sympathy flowers for a friend whose father had died. When they arrived the bouquet was of poor quality and the flowers started dying the next day. My friend said that it was the thought that counted, but it was not the service I expected… Read Full Review

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“Not Trusted at all..ruined the occasion. ”

Written on: 23/08/2014 by Kash801 (1 review written)

I chose a 12 rose Bouquet for £39 + 6 delivery all together £45 but then it was out of stock so i called the customer services number and was put through to a girl. She told me that the 12 Rose bouquet i was after was not available but she can make a bouquet with the similar amount of flowers including carnation and the other plants they mix it with. It was for my wife for our 16th anniversary. When my wife received the bouquet it was a shock to me the bouquet had 5 very small and cheap… Read Full Review

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“Very Bad Experience ”

Written on: 08/08/2014 by Ariad297 (1 review written)

Flowers were ordered for my birthday, arrived at 5 o'clock, poor selection of blooms. Delivery girl in filthy track suit bottoms. When I said I was disappointed at late delivery the drives became very abusive. I would never treat my customers like this. The florist and Interflora do not deserve to be in business. Contacted Interflora Customer Services that day, 2 days later no response. Says it all !!… Read Full Review

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“Disgusting service, will never use thrm again!!”

Written on: 06/08/2014 by Waylortaylor (1 review written)

Ordered a cascade style orchid with chocs and teddy as a surprise for my partners birthday while away in afghanistan. Waited all day to hear her joy upon receipt, if only!! 1730hrs still not received them and finished work without any idea of the gift. Managed to get through to interflora and find out the delivery guy couldn't find address at 1100hrs and didn't even bother to do anything about it. They didn't even tell me and said they could return to find it, great as it was now an empty… Read Full Review

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“Really BAD AVOID!”

Written on: 26/07/2014 by 197Lee (1 review written)

Send happy birthday gift. Was sent 2 days later and the person that recieved this gift thought that I am stupid and don't know his birthday date. DONT USE IT! AVOID AS MUCH AS POSSIBLE… Read Full Review

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“Didn't deliver and gave notice at end of day when it...”

Written on: 13/06/2014 by Jumbochocolatebuttons2014 (1 review written)

Absolutely furious I placed my order to be delivered around 4:30pm. Received a phonecall at 5pm from 0870 number stating they didn't have stock to do the bouquet and now couldn't deliver. Why didn't they tell me at the beginning of the day so I could make alternate arrangements. Spoilt my mothers anniversary surprise. Will definitely not use them again. How unprofessional… Read Full Review

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“RIP OF MERCHANTS”

Written on: 11/06/2014

PLACED A ORDER FOR FLOWERS TO BE SENT TODAY FOR DAUGHTER-IN-LAWS 40th BIRTHDAY and yes they have not arrived been sent to another address so £45.00 down the drain .The Attitude is they do not give a damm will never ever use them have rang all my family anf friends and told them to spread the word how bad are they to spoil a once in a lifetime moment like this ..Want my money back now in full… Read Full Review

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“Poor Quality Twice, Bad Bad Value for money”

Written on: 19/05/2014 by 337Boone (1 review written)

I order flowers from them twice both occasions were valentines days, first time around i orderd quiet and expensive bunch paid about 60 or 70 thats including delivery, they were poor quality, the next time i ordered was 2 years later this time it was meant to be a big bunch or roses, again they were poor quality roses looked like they were dying, won't buy from them again i encourage to make the effort and go to asda, tesco or a local florist were you would get a better bunch for half the price… Read Full Review

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“Worst ever Mothers' Day...I'd give Interflora 0 stars”

Written on: 06/04/2014 by Cando0905 (1 review written)

I ordered flowers for Mothers' Day.... they never turned up, although in addition to the overly expensive flowers I also paid a £14.99 supplement to have the flowers delivered on Mothers' Day itself (i.e. a Sunday). I complained to Interflora and they acknowledged that the flowers were not delivered. They then sent me an email saying they would refund the delivery charge!? As nothing ever turned up, I think I should be refunded for the whole amount, No? Now I've just seen that the delivery… Read Full Review

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“1star is to much”

Written on: 05/04/2014 by 465Wright (1 review written)

Ordered flowers for day after , got email saying they was refused, when they wasn't! So called them and and gave them full proof instructions and called delivery address to expect them. They didn't turn up so I called them and they said they have no record of my call! And said it was to late to deliver now! They are a joke! This is second time I used them and the first time wasn't much better! They delivered a day late after my anniversary !!… Read Full Review

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“Appalling!”

Written on: 03/04/2014 by NicoleC (1 review written)

Ordered flowers for Mother's day, they never turned up despite the fact I received an email on the day they were meant to arrive to say they were on their way!!! The tracking system said my order couldn't be found, I used the online complaint system and asked for someone to contact me, they never did. I then sent an email complaining, they have given me a refund, barely an apology and no explanation of what happened to the flowers or why I was sent a message confirming they were on their way… Read Full Review

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“Won't order again!”

Written on: 01/04/2014 by CamillaPennington (1 review written)

Not usually one to write a bad review but this was really poor service. Ordered mothers day flowers with chocolates and was very disappointed to have them delivered separately.. the woman at the door would not of mentioned the additional chocolates if I wouldn't of mentioned them to her.. Apparently no chocolates to put on the van to deliver? Don't take the money or the orders then if you cant deliver the product! When asked when the chocolates would be delivered that day she couldn't answer… Read Full Review

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“Crappy Mothers Day”

Written on: 31/03/2014

I ordered a plant for my mum to be delivered on Saturday but it never arrived. The next day I called " CUSTOMER SERVICES" and asked them to sort it out and deliver my mums present ( after all it was still mothers day so not too late), they said someone would call or email me straight back. 24 hours later ( Monday morning) I finally get a short email to say the plant was TWICE delivered to the wrong address and I have been refunded. I will never use this expensive, badly organised company again… Read Full Review

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“Shame i cannot give zero stars”

Written on: 30/03/2014 by WarrenChase475 (1 review written)

What a terrible company to deal with. If your order does eventually get delivered after a premium cost of £14.99 after the time you hav paid for then thank yourself lucky. On two ocassions mine have not even turned up at all! When you finally get through to somone in "customer services" good luck in trying to compain, as soon as the word was mentioned i was hung up on! Go direct to a florist and dont waste your time with a terrible company and even worse call centre staff… Read Full Review

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“This is their customer service at it's worst ”

Written on: 28/03/2014 by Leebournemouth (1 review written)

Still cannot order flowers so called the number tonight Have been in hold from 7.30 until I hung up at 8pm! Disgusting service and has cost me nearly as much as the flowers I was sending I would like a call and a full explanation From a supervisor on (number removed) as soon as possible as to why I'm receiving such apauling service Sent from lees iPhone On 26 Mar 2014, at 23:09, Quality Assurance TeamB wrote: Dear Lee Thank you for your email to Interflora. Please accept our… Read Full Review

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“Disgraceful Customer Service!”

Written on: 04/03/2014 by ColinDaisy (1 review written)

On 28th Feb I ordered a Spring Planter to send to my 80 year old Mother on the sad occasion of the first year's anniversary of my Dad's death which is today (4th March) I was perturbed to hear that the planter had not arrived by 18.25. After following instruction on the website to 'follow my order' the site informed me the flowers had not yet been been delivered, a fact which was clearly obvious. I then endured a further 20 minutes being put on hold before being put through to the extremely… Read Full Review

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“Disgraceful Customer Service”

Written on: 04/03/2014 by DaveColinDaisy (1 review written)

Ordered a planter on 28th February to arrive today (4th March) for my elderly mother to cheer her up on the day of the year's anniversary of the death of my Dad. By 6.10pm the planter had still not arrived so I tracked my order online which came up as stating order not delivered. It then took me 24 minutes to get though to Customer Service where I had the utter misfortune of being connected to someone. I have to say speaking to the robotic voice of an answer message would have been more… Read Full Review

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