Interflora www.interflora.co.uk Reviews
Latest Reviews
★☆☆☆☆
“Bouquet was awful....”
Written on: 21/05/2013
On behalf of our company I ordered flowers for someone who was leaving. I ordered "Perfect Pink" as pink is one of her favourite colours. I ordered them for same day delivery as it was a last minute thing and they arrived on time which was good. But immediately we could see that the whole arrangement was very unsatisfactory. 1. There was lots of gaps in the arrangement which made the whole thing look a bit and small and sad and stingy. 2. Most of the flowers were white not pink as... (read more)
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★★★★☆
“Excellent customer service!”
Written on: 18/05/2013 by Aladyofleisure.
I contacted interflora to report that an orchid they had sent was left outside my door in the early hours of a very frosty morning and as a result it had died. The next day I received an apology from Interflora and a beautiful replacement orchid in a lovely pot. That's what I call customer service! (read more)
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★☆☆☆☆
“Shame on you Interflora”
Written on: 10/05/2013
Placed an international order for friend who had been bereaved. Delivery date 29 April. By 1 May, as they hadnt arrived, I phoned the un'help-line and told, yes they were delivered. However they undertook to double check and ring me back - didnt get called back. Called again 4th May, they insisted the flowers were delivered, but once again said they wld investigate & call back - they didnt call back. Phoned again 5 May, assured they were delivered, and yes you guessed it - they said they... (read more)
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★☆☆☆☆
“Birthday Ballon 4 days late!”
Written on: 09/05/2013 by DHSmith (2 reviews written)
I ordered a birthday ballon to be delivered for my wifes birthday. It was delivered 4 days late! Interflora seem surprised I find something wrong and refused the late ballon! (read more)
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★☆☆☆☆
“Awful ”
Written on: 08/05/2013 by SBSB (1 review written)
This company are a joke & their customer service is beyond a joke.Recipient had to collect the flowers themselves despite having paid for premium delivery. Furthermore, the report of events from Interfloras perspective is at best inaccurate, worst a shameless lie. In future, I'll be dealing with a local company directly. Avoid these jokers (read more)
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★☆☆☆☆
“NEVER USE THIS COMPANY”
Written on: 04/05/2013
Made an order twice, both which wasn't satisfied. Was then later lied to by a supervisor who stated the flowers couldn't be delivered as the flowers weren't in stock. I later suggested that alternative flowers could be sent, however this was still wasn't done. The call center employees were VERY rude and not helpful. I am also still awaiting a refund for the flowers that didn't arrive to my mother on her 70th birthday. (read more)
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★☆☆☆☆
“the most disappointing birthday bouquet ever”
Written on: 02/05/2013 by distraughtmum
bouquet supposed to be delivered monday 29/04/13 eventually arrived 30/04/13 @ 20:15!!! box was really wet on one side and on opening there was no water in display vase. removing tissue paper more than half the flowers had to be discarded and the the whole display looked as though it was 2 weeks old instead of two days!!! I felt I had to let my son know, it was his hard earned money afterall and was completely distraught to hear that it had cost him £40!!! ABSOLUTELY DISGUSTED IT WAS... (read more)
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★★★★★
“Excellent Service”
Written on: 30/04/2013
Excellent service. The bouquet made my day! (read more)
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★★★★★
“Interflora, two thumbs up!”
Written on: 30/04/2013
After a hideous experience with another florist, I cancelled my order and placed one with Interflora for next day delivery. It all went without a hitch and delivery was done by 11:00am, as described and within good time. I have a very happy Mother! Thank you Interflora. (read more)
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★☆☆☆☆
“Extremely poor quality and customer service”
Written on: 22/04/2013 by Foulkes
**BEFORE ORDERING ANY FLOWERS FROM INTERFLORA, PLEASE REMEMBER TO READ THE SMALL PRINT - THEY HAVE YOUR HANDS TIED WHICHEVER WAY YOU TURN IF YOU DON'T!!** I wish I had read these reviews before ordering! We ordered a £27.99 bouquet for a lady leaving work. These were to be delivered on 19th April - which was her last day. We received an e-mail at 8.15am saying they were on their way, then another to say that they went on the lorry at 9.45am. By 4pm we hadn't received the flowers so... (read more)
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Showing 1 - 10 of 390 Reviews
★☆☆☆☆
“Very poor service”
Written on: 17/04/2013
I ordered a very expensive funeral spray to go to my brother's funeral in Dallas and especially requested that I be contacted by e- mail when they were delivered. Someone contacted me to confirm details and again I stressed that being so many thousands of miles away could they inform me when the flowers had been delivered. NO-ONE CONTACTED ME! After 3 e-mails and some 10 days later I was told they had been delivered! WHAT AWFUL SERVICE AND SO DISTRESSING. (read more)
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★☆☆☆☆
“Always a terrible bouquet”
Written on: 14/04/2013 by dorisdaygirl
As the local flower van arrived on my drive, my heart sank! Oh dear, please not for me I thought. But yes, an unexpected arrangement was handed over - and it was, as always - atrocious. There was no colour harmony, no balance nor did it have any of the other elements of floral design to its name. It was a hotchpotch of flowers put together most likely by an unqualified shop worker - and the sender, having paid a handsome sum thinks the recipient is receiving a lovely bunch. Interflora... (read more)
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★☆☆☆☆
“DAMAGED GOODS”
Written on: 11/04/2013 by dmscs12
A birthday floral tribute including a broken S30161MO was delivered by Yodel today. The packaging was inadequate & wet through. Very disapointing. Will not use this service again.No easy way to make a complaint (read more)
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★☆☆☆☆
“never came”
Written on: 30/03/2013 by shezanneh (1 review written)
after trying to order flowers over the internet and the site rejecting my card, even though it was ok i rang to order the flowers and everything seemed to go ok. they never arrived! when i phoned to see what had happened all i got was that a mishap had taken place!!!! i cancelled the order and the person i spoke to was not very happy about this even though no mention of a discount was offered. use Mars and Spencers at least they do deliver when they say they will. (read more)
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★★☆☆☆
“Birthday Flowers -very poor”
Written on: 28/03/2013 by erynka
Ordered one of the "most popular" bouquet for £30 with delivery, flowers very poor,not at all as shown in the picture on website. Very tiny bouquet for £30. The canvas bag with the flowers in looked lovely in the picture and thought my nieces could make use of it by playing with it. When delivered it was dirty and scruffy. Ordered these flowers about two weeks before the due date, not an email with a confirmation nothing. On the due date they sent an email, that the flowers were on... (read more)
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★★★★★
“speedy service”
Written on: 20/03/2013
orderd my gf some flowers 2 hours ago and now she has them in a vase on the window. there lovely aswell (read more)
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★☆☆☆☆
“Never again!!”
Written on: 20/03/2013
Flowers did not get delivered on the day even though paid for a guaranteed delivery. Customer service awful , not helpful at all , firstly they don't pick up the phone , was told flowers would be delivered next morning still not delivered! Avoid at all costs , you're special moment will be ruined by this rubbish establishment!!! (read more)
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★☆☆☆☆
“Where's my @%$£% flowers!”
Written on: 20/03/2013
As above, they have taken my money but my girlfriend didn't receive her flowers on valentines day! I cant get through to the delivery line, pretty much like everyone else... Sounds like I wont get a refund by previous comments, nto going to use these guys ever again!!! (read more)
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★★★★☆
“Extremely satisfied”
Written on: 20/03/2013
Had reservations that the delivery had been made as the tracker system didn't update until 6pm just as i left work for the day however on return home the flowers were there and were delivered in the morning. My wife was extremely pleased. Looking at other reviews I can only assume that due to the large amount of orders it is inevitable that there will be errors. Not sure about some of the flowers being in bud form kind of spoils the romantic gesture even if it does increase the life span of... (read more)
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★☆☆☆☆
“Never use interflora!”
Written on: 20/03/2013
Ordered valentines flower a week in advance - they never turned up. No phone call to say they couldn't meet the order, just keep holding on until 6 hoping they would come. They didn't. I know valentines is busy, but that is NOT an excuse - they shouldn't sell what they can't deliver. (read more)
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Showing 11 - 20 of 390 Reviews
★☆☆☆☆
“KEEP AWAY!!!”
Written on: 20/03/2013
If you want a professional service keep away from this company, they happily take people's money knowing they cannot deliver and to top it all off have shambolic customer service. You might be lucky and get your flowers delivered and you might be even luckier and have them delivered on the correct day but don't run the risk take your money elsewhere (read more)
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★☆☆☆☆
“Flowers not delivered”
Written on: 20/03/2013
Flowers ordered 4 days in advance for Valentines day and not delivered despite credit card being charged. Phone line overloaded so unable to contact anyone to find out what has happened to order. Should have read the other reviews and not used. (read more)
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★☆☆☆☆
“Mother's Day 2013 ..... Apparently it's on 9th feb...”
Written on: 18/03/2013
I ordered flowers for my mum and mother in law around 2 weeks ago. I called up ordered and paid by phone. I was happy until 3 days later. I got a call from ( I am sorry to say it, foreign lady who couldn't speak English) telling me they couldn't deliver my mother in laws flowers in feb as they have no florist in the area. I told her my order was for march and she replied "oh yes sorry it is march but we do not have a florist in that area". I said fine, and received a refund for my mother in... (read more)
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★☆☆☆☆
“Poor quality”
Written on: 16/03/2013 by Crapflowers1
Ordered my sister some flowers for her wedding anniversary arrived yesterday dead today.poor customer service from interflora can't give me a refund until the florist has seen the flowers .thy dont seem bothered what good is a refund when the anniversary present has been spoilt (read more)
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★★☆☆☆
“very poor flowers”
Written on: 16/03/2013
del on sat for mothers day half were dead by tues 10 flowers and four awful silver leaved twigs whose glitter came off all over yor hands.not good enough flowers should last at least 5 days (read more)
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★☆☆☆☆
“rip off merchants”
Written on: 15/03/2013 by maxeen (2 reviews written)
My daughters sent flowers through Interflora for mothers day as they live in the UK and I live in France.They came on time but the order was for £50 worth of pink/white roses as chosen from Interfloras selection page..What I received was beyond belief...8 tiny yellow withered tulips,and 6 revolting deep purple hyacinths that were smelling and looking rotten and a piece of dried up fern..I could've brought that weird colour combination in any supermarket for £3.00..they had no wrapping or... (read more)
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★☆☆☆☆
“Disappointing, ”
Written on: 14/03/2013
I ordered my mum some flowers for Mother's Day! They looked beautiful on the website and I paid £10 more for them to be made bigger Well when they got delivered they are tiny! Deffiantly not worth £50. Extremely misleading and disappointed! Would never use again! Always ring a local florist! Never order online! (read more)
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★☆☆☆☆
“Absolutely dreadful!”
Written on: 14/03/2013
Just taken delivery of a Mothers Day bouquet from my daughter. Could have bought better from a garage forecourt and I' m not exaggerating! Arrived sopping wet, damaged box and flowers that look as though they were picked a week ago! Disgusting! Will never ever use this company, my daughter will be mortified!! Shame on you Interflora! (read more)
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★★☆☆☆
“Interflora: Expensive, rip off. Poor service. ”
Written on: 14/03/2013
- Didn't deliver on a day I requested and didn't email / phone me to say they'd be delivered on a different day - Damaged box. Water leaked, causing the life of flowers to be cut short. The flowers were a gift and for what I paid for them I expected them to be in good condition . . . - Expensive flowers, including delivery, a price that doesn't match up to the terrible service! (read more)
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★☆☆☆☆
“worst service ever”
Written on: 14/03/2013
i waited all day for our delivery.when the delivery guy finally turned up, he went straight to the back of the house shoved it under the bbq and put a card in my door saying i was out. i saw him do all of this. he never even knocked. i thought it was all a bit odd. i managed to get it in ( it was heavy and i am heavily pregnant) and opened it up. it was just soil and smashed glass!!! i have been trying hours and hours to get through on there customer service line and it rings twice and cuts... (read more)
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Showing 21 - 30 of 390 Reviews
★★★☆☆
“Very Poor Service”
Written on: 14/03/2013
I am asbolutely discusted with Bouquet of Flowers dumped in a soaking wet box on the doorstep, delivivery Man did not bother to ring door bell and we both in! A you need to change your delivery service, as this not the first time it has happened. B The Flowers Have only lasted three days, heaven only knows how much it cost my Daughter-in-law from AUSTRALIA to send. Surley they should have lasted longer than that I tried all the recommended Care guide, but to no avail. maybe the flowers... (read more)
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★☆☆☆☆
“Early Valentines gift bag bouquet nothing like photo!! ”
Written on: 13/03/2013
I have recently ordered the valentines gift bag bouquet advertised at £22.99 plus £9.99 for delivery. The delivery itself was great and within the time scale I requested. The item itself looks nothing like the picture as there are hardly any flowers in it, the bouquet is mainly made up of green leaves in a gift bag!! I have emailed Interflora but I havent heard back yet. Very disappointing. (read more)
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★☆☆☆☆
“Flowers not as pictured, bad customer service and bad...”
Written on: 12/03/2013 by ClaireBearManchester (1 review written)
I bought a bunch of flowers for my mum, for Mother's Day. I ordered over a week before, and paid for them to be delivered the day before Mother's Day. I paid £36, and was very excited as the picture of the bouquet I chose was beautiful. The flowers did not look like the picture, the picture was 9/10, what arrived was 3/10. When it arrived the bouquet looked tiny compared to the one photographed. There were hardly any flowers - at best, there were as many as you see in a supermarket bunch... (read more)
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★☆☆☆☆
“Upset”
Written on: 11/03/2013
Disgusted by them, my son in France ordered Mother's Day flowers for me, it is now Monday evening and still no flowers and conveniently Interflora are not answering their phone lines even after waiting for 15 minutes on hold each time I have tried to phone them. So not only no flowers but huge phone bill. I will never use them again. (read more)
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★☆☆☆☆
“Very very disappointing”
Written on: 11/03/2013 by cchan
The flowers advertised on the website are nothing like the flowers you receive. I ordered a bouquet for Mothers day and when I received them half of the hydrangeas had dropped off, the roses were green and the arrangement was bent out of shape. For £40 you would expect flowers of decent quality however I felt embarrassed giving them to my mother. The customer service is APPALLING. Like many others it is so difficult getting through to their telephone service, I am still yet to receive a... (read more)
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★☆☆☆☆
“what a disappointment”
Written on: 11/03/2013 by MT906 (1 review written)
Flowers arrived for Mothers day so disappointing a very small bunch and a broken vase. Have checked the web site and see no examples of the flowers I received. Think florist must just have stuck inwhat was left in shop. Look as if they wont last long. Could have got better in local garage. There was nothing I liked about them (read more)
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★★☆☆☆
“Poor service”
Written on: 11/03/2013
I ordered a Mother's Day bouquet to be delivered the day before, it didn't arrive despite an email to tell me it was on it's way. I called, it took 20 mins to get through to someone. Apparently the ordered never arrived at the courier's depot, obviously no one is checking that these orders are being fulfilled. The item I ordered was no longer available - so the best they could do was send a generic bunch of flowers which I could not choose or view! They did however give me a full refund.... (read more)
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★☆☆☆☆
“Item never delivered”
Written on: 10/03/2013 by joeflower
Ordered flowers for mothers day to be delivered on Friday 8th. They had not arrived by Sat lunchtime, so after numerous calls to customer services / being cut off etc, I finally got through to someone who said they could not get in touch with the courier so were sending complementary flowers. I then got a phone call to say flowers had been traced and were on their way. By 7pm they had not arrived (several more calls later) I managed to get flowers delivered through teleflorist instead -... (read more)
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★☆☆☆☆
“AVOID AVOID AVOID”
Written on: 09/03/2013 by duranduran (1 review written)
What you see is NOT what you get with this company, my Florist Choice om a hand tied looked like I picked it up from a Garage forcourt despite the £47 paid LIDL was superior at £10 which is were I went after this disaster arrived (read more)
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★☆☆☆☆
“Interflora”
Written on: 08/03/2013
Ordered flowers for same day delivery, prior to cut of time. Flowers have not been delivered and the email informing me was addressed to the wrong person. I have phoned customer services selecting each of their 4 options and I'm instantly hung up on, sometimes not even a dial tone. Have also sent an email and am still waiting on response. There tracking systems states that only the order has been received but I have an email to say it it en-route. Can't believe either. I will never use... (read more)
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Showing 31 - 40 of 390 Reviews
★☆☆☆☆
“Flower occasions of Blackburn East Park Road”
Written on: 08/03/2013 by Pipkincottage8 (1 review written)
I ordered an oasis for a present from this shop at a cost of £30 When the oasis was delivered to the recipients work address the receptionist noticed that one of the 6 flowers had drooped completely and actually took a photo! I rang the shop this morning and was told that the flower must not have been put in the oasis properly and if we took the flowers back to the shop she would 'stick a fresh flower in '! I explained that the flowers were now at home so she said bring them tomorrow... (read more)
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★☆☆☆☆
“Let down - Interflora”
Written on: 07/03/2013
I ordered 2 bouquets - one for MIL arrived one day late and one for Mum which was never delivered. I called Interflora customer services repeatedly but no one answered the phone. Eventually, after FOUR days I got through to 'Customer Services' - I was put on hold more than once for several minutes. It was obvious they did not have a decent tracking system - they could not explain what had happened to the failed delivery and passed me from one person to the other. I asked to speak to... (read more)
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★☆☆☆☆
“valentines flowers not received, no-one ever calls ”
Written on: 26/02/2013
I ordered Valentines flowers for my sister on behalf of my brother-in-law who was working away. The flowers did not arrive, when I called the florists they said I was not the first person to call that morning saying flowers had not arrived and someone would call me back. No-one ever called. I phoned Interflora direct several times, each time I was cut off. The florists then emailed saying that if I wanted a refund I had to contact Interflora and almost 2 weeks later I am still waiting for... (read more)
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★☆☆☆☆
“Valentines Day Ruined”
Written on: 21/02/2013
I ordered flowers for my fiance to arrive when I was away at sea. I received notification that they had been delivered but later discovered they had not. I can only imagine how my partner felt at work with everyone else receiving flowers and not so much as a happy valentines from me (was waiting for her to email me about receiving the flowers). The person I spoke to in the complaints department was unhelpful and did not seem to comprehend just how important a job delivering flowers is. I... (read more)
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★☆☆☆☆
“quite simply rubbish”
Written on: 20/02/2013
Very dissapointed with this company ordered a bouquet for valentines day for my partner well in advance (3 days) firstly they said they where delivered which they where not secondly the call centre is non existant as I rang up over 20 times finaly got through next day.all they could say they were sorry and re-deliever but the event had past so that was not an option.to sum it up it ruined the day do not use this company I also got a refund. (read more)
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★☆☆☆☆
“Appauling experience - really.. don't use”
Written on: 20/02/2013
Ordered a bouquet of roses for my new FIANCE, a couple of days after I proposed (but in good time for Valentines Day - I gave interflora over a week to sort it..) I put the shipping address for my fiance's work - but the "delivered" confirmation email didn't come in till 7.45pm on the 14th. I read their T&Cs, and they (sneakily in my opinion) state that delivery can occur anytime between 7am-7pm, this is presumably to cover their a*rses when they deliver them too late, as in my case. I still... (read more)
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★☆☆☆☆
“Interflora NOT trustworthy”
Written on: 18/02/2013 by Sweet-Pea (1 review written)
My sister received an awful Interflora (12 red roses) hand tied bouquet for Valentines Day and was extremely disappointed and disheartened with them. Not only were the flowers poor quality (dying the next dead) but they were not put together with any care or consideration and just simply chucked together. For a £50 bouquet the roses were a cheap variety and only included one type of foliage and a few stems of spray roses. I am a florist myself and have trained to a Level 3 Diploma for two... (read more)
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★☆☆☆☆
“DO NOT USE!!!! NEVER, THEY MUST GO BANKRUPT!!!!”
Written on: 18/02/2013
I left it to last to write this review, but after unable to contact inter flora for 4 days and once I did they are telling me that I will need to wait for them to call me back in regards to flowers and present they had to deliver on 14/02/13. They never did deliver or bother to update the sender on the status and reasons for delay. Rubbish service, just don't waste your money as you will just get heart broken. There are so many other companies to go for, so this can go and bankrupt ASAP please. (read more)
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★★☆☆☆
“Rubbish...Don't Use”
Written on: 18/02/2013 by Herkimer
Used Interflora in Bicester for Valentine's Day. Ordered 12 Roses . Paid extra for a vase, balloon and chocolate's. Received 7 roses and no vase. I e-mailed them 3 times and have yet to receive an answer. Called and was told the flowers were accepted at the door. Guess when you are trying to surprise your wife, with Interflora, you should give up the surprise part, let her know exactly what's coming so she can expect to turn down the flowers at the door. This was my first and last time using... (read more)
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★☆☆☆☆
“Flowers for 80 th Birthday not delivered”
Written on: 17/02/2013 by Djohnson1 (1 review written)
I ordered a £52.00 bouquet of flowers for my Aunts 80 th Birthday to be delivered two days prior to her Birthday. I received an email from interflora to say the flowers had been delivered and left in a safe place. In fact there had been no delivery and my aunt had been home all day. When interflora traced this on my Aunts Birthday (Sunday) it transpired the courier company had not delivered the flowers. I was astounded that a company such as Interflora can send a confirmation email when the... (read more)
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