Interflora Reviews - www.interflora.co.uk

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Latest Reviews

“useless”

Written on: 09/09/2014 by Hunterk493 (1 review written)

Absolutely useless and dissppointing. I ordered flowers for a friend as a surprise last week to be delivered today (saturday) by 3pm they hadn't been delivered so I called customer services who suggested I call my friend and tell her to leave a note for the courier to leave the flowers with a neighbour if she had to go out. I pointed out that this would ruin the surprise and they just said "yeah, you're right". It's now 23:00 and no delivery notification. Useless overpriced service. I'll stick… Read Full Review

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“Don't use UK Interflora”

Written on: 08/09/2014 by ShaniS (1 review written)

I've used interflora for order from the UK to South Africa and it's been great- but never again internally in the UK! (Oxford). The delivery is late- it's my mother in law's 80th birthday and she still hasn't received them - not acceptable for a birthday and I ordered well within time. Hopefully when they DO arrive, the flowers are of a decent quality. I still wish I'd gone with someone else though… Read Full Review

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“Absolutely AWFUL”

Written on: 03/09/2014 by Houston396 (1 review written)

Ordered a beautiful looking bunch of flowers as a surprise for one of my closest friends who has been unwell for a few months and having a really rough time. They arrived and although she was happy to receive some flowers, I was horrified at the picture she sent me of them. Absolutely nothing like the arrangement I ordered. I didn't want to tell her and upset her, so I emailed the pictures to Interflora. I received a call a few days later apologising, but I was not offered a refund but for the… Read Full Review

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“Sympathy flowers died the next day”

Written on: 30/08/2014

I ordered a bouquet of sympathy flowers for a friend whose father had died. When they arrived the bouquet was of poor quality and the flowers started dying the next day. My friend said that it was the thought that counted, but it was not the service I expected… Read Full Review

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“Not Trusted at all..ruined the occasion. ”

Written on: 23/08/2014 by Kash801 (1 review written)

I chose a 12 rose Bouquet for £39 + 6 delivery all together £45 but then it was out of stock so i called the customer services number and was put through to a girl. She told me that the 12 Rose bouquet i was after was not available but she can make a bouquet with the similar amount of flowers including carnation and the other plants they mix it with. It was for my wife for our 16th anniversary. When my wife received the bouquet it was a shock to me the bouquet had 5 very small and cheap… Read Full Review

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“Very Bad Experience ”

Written on: 08/08/2014 by Ariad297 (1 review written)

Flowers were ordered for my birthday, arrived at 5 o'clock, poor selection of blooms. Delivery girl in filthy track suit bottoms. When I said I was disappointed at late delivery the drives became very abusive. I would never treat my customers like this. The florist and Interflora do not deserve to be in business. Contacted Interflora Customer Services that day, 2 days later no response. Says it all !!… Read Full Review

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“Disgusting service, will never use thrm again!!”

Written on: 06/08/2014 by Waylortaylor (1 review written)

Ordered a cascade style orchid with chocs and teddy as a surprise for my partners birthday while away in afghanistan. Waited all day to hear her joy upon receipt, if only!! 1730hrs still not received them and finished work without any idea of the gift. Managed to get through to interflora and find out the delivery guy couldn't find address at 1100hrs and didn't even bother to do anything about it. They didn't even tell me and said they could return to find it, great as it was now an empty… Read Full Review

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“Beautiful flowers big smiles”

Written on: 30/07/2014 by Ricardo183 (1 review written)

The flowers were arranged beautifully and lasted for weeks. Ordered from Uk and delivered to NZ without any fuss. Thank you… Read Full Review

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“Really BAD AVOID!”

Written on: 26/07/2014 by 197Lee (1 review written)

Send happy birthday gift. Was sent 2 days later and the person that recieved this gift thought that I am stupid and don't know his birthday date. DONT USE IT! AVOID AS MUCH AS POSSIBLE… Read Full Review

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“Terrible 25th Anniversary”

Written on: 24/07/2014 by Lloydgc229 (1 review written)

I ordered what I thought was a beautiful arragement for my mother in law's silver wedding today, I ordered last week to make sure they would arrive on time - which they did. However when she sent me a picture of the arrangement she received I was less than impressed. I am embarrassed that she thought I had picked those flowers to be sent to her for her special anniversary! I had to contact her as soon as I saw the picture to let her know that that was not what I had ordered and that I was going… Read Full Review

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“Brilliant ”

Written on: 22/07/2014 by 20Gibbs (1 review written)

Brilliant service. I order within ten minutes of the closing time for the same day order and it was delivered well within time. I have not got a clue when it comes to flowers so I left it up to their florists and they ' hit the nail on the head' couldn't be more happy with the service. Easy system to use. They will even hold your place in the telephone queue and call u back… Read Full Review

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“Didn't deliver and gave notice at end of day when it...”

Written on: 13/06/2014 by Jumbochocolatebuttons2014 (1 review written)

Absolutely furious I placed my order to be delivered around 4:30pm. Received a phonecall at 5pm from 0870 number stating they didn't have stock to do the bouquet and now couldn't deliver. Why didn't they tell me at the beginning of the day so I could make alternate arrangements. Spoilt my mothers anniversary surprise. Will definitely not use them again. How unprofessional… Read Full Review

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“RIP OF MERCHANTS”

Written on: 11/06/2014

PLACED A ORDER FOR FLOWERS TO BE SENT TODAY FOR DAUGHTER-IN-LAWS 40th BIRTHDAY and yes they have not arrived been sent to another address so £45.00 down the drain .The Attitude is they do not give a damm will never ever use them have rang all my family anf friends and told them to spread the word how bad are they to spoil a once in a lifetime moment like this ..Want my money back now in full… Read Full Review

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“Poor Quality Twice, Bad Bad Value for money”

Written on: 19/05/2014 by 337Boone (1 review written)

I order flowers from them twice both occasions were valentines days, first time around i orderd quiet and expensive bunch paid about 60 or 70 thats including delivery, they were poor quality, the next time i ordered was 2 years later this time it was meant to be a big bunch or roses, again they were poor quality roses looked like they were dying, won't buy from them again i encourage to make the effort and go to asda, tesco or a local florist were you would get a better bunch for half the price… Read Full Review

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“Anniversary to Hong Kong ”

Written on: 08/05/2014 by DayanaraSmart (1 review written)

Sent arrangement to Hong Kong for my daughter arrived on time and beautiful They were very happy and so am I… Read Full Review

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“Not value for money poor quality ”

Written on: 08/04/2014 by Emmalou5774 (1 review written)

I ordered flowers for mothers this was my first time ordering from interflora, & also the first Mother's Day I had spent away from my mum, I picked flowers which came with a vase, I paid £40 for a LARGE bunch of flowers and another £5.99 on delivery. On the Sunday I called my dad to make sure the flowers had arrived, they had arrived in one piece around lunch time. Dad explained to me he thought I would have ordered a bigger bunch of flowers he told me I would of got a bigger bunch from… Read Full Review

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“Worst ever Mothers' Day...I'd give Interflora 0 stars”

Written on: 06/04/2014 by Cando0905 (1 review written)

I ordered flowers for Mothers' Day.... they never turned up, although in addition to the overly expensive flowers I also paid a £14.99 supplement to have the flowers delivered on Mothers' Day itself (i.e. a Sunday). I complained to Interflora and they acknowledged that the flowers were not delivered. They then sent me an email saying they would refund the delivery charge!? As nothing ever turned up, I think I should be refunded for the whole amount, No? Now I've just seen that the delivery… Read Full Review

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“1star is to much”

Written on: 05/04/2014 by 465Wright (1 review written)

Ordered flowers for day after , got email saying they was refused, when they wasn't! So called them and and gave them full proof instructions and called delivery address to expect them. They didn't turn up so I called them and they said they have no record of my call! And said it was to late to deliver now! They are a joke! This is second time I used them and the first time wasn't much better! They delivered a day late after my anniversary !!… Read Full Review

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“I don't like to moan but...”

Written on: 04/04/2014 by Hiccup4Pd (3 reviews written)

I ordered 2 bunches of flowers. One for my mother (for mothers day) and one for my wife on behalf of my boy (again, for mothers day). They were sent to different addresses for both my mum and wife. Did either of them turn up? Not at all. Like I said, I don't like to moan but my boy was upset that "mummy" didn't get her second gift on Mothers day and I'm appalled that my mother didn't get what I ordered for her to. FULL REFUND EXPECTED!… Read Full Review

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“Appalling!”

Written on: 03/04/2014 by NicoleC (1 review written)

Ordered flowers for Mother's day, they never turned up despite the fact I received an email on the day they were meant to arrive to say they were on their way!!! The tracking system said my order couldn't be found, I used the online complaint system and asked for someone to contact me, they never did. I then sent an email complaining, they have given me a refund, barely an apology and no explanation of what happened to the flowers or why I was sent a message confirming they were on their way… Read Full Review

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