Interflora Reviews - www.interflora.co.uk

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Latest Reviews

“Very disappointed with bouquet ”

Written on: 21/11/2016 by Casey306 (1 review written)

Bouquet was a complete rip off for the money and nothing like the photograph online, in fact half the amount of flowers. Complained to interflora sent photos and their response was that they were fully satisfied with the bouquet. Definitely won't be using again and have warned friends and family to stay clear. The £6 delivery is bad too especially as they only came from a local florist if they travelled 2 miles that would be all to deliver them. Would have given a zero rating if that was… Read Full Review

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“Got it wrong”

Written on: 21/10/2016 by Chana306 (1 review written)

I ordered flowers to be delivered to a work colleague. They were sent to the incorrect address and also left with a neighbour. The second attempt arrived a week early as she was on annual leave. They offered me a box of chocolates as compensation - only 12 in the box. Really bad customer service and communication… Read Full Review

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“Poor quality”

Written on: 18/10/2016 by Rimell987 (2 reviews written)

I ordered a bunch of flowers for my partner. Within 24 hours they were all pretty much dead apart from the Lillies which still hadn't opened a week on. What a waste of £62. Never again!… Read Full Review

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“COSTUMERS CARE?”

Written on: 13/10/2016 by FernandoVM (1 review written)

I placed an order to deliver flowers one day before the birthday of my girlfriend. I received a notification one day after (!!!, the birthday) saying there was a problem in the transaction with my DEBIT CARD (incredible!!) and that there were not placing my order. They did not even explain the reasons (I never had a problem before buying with this card online). The most important: it was too late for me to prepare something else for her. DO THEY CARE ABOUT THEIR COSTUMERS?… Read Full Review

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“distressed customer”

Written on: 13/10/2016

we ordered some flowers for a family member to be delivered on the day of a funeral myself and a family member couldn't attend in person so I ordered the flowers in good time prior to the funeral .a family member said at the funeral there was no flowers from our family I checked to discover they hadn't been ordered by the florist concerned .mistakes can be made I know to anyone but this oversight is not good when you use a reputable organisation like interflora and you get terrible service will… Read Full Review

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“AVOID!!!!”

Written on: 04/10/2016 by BaileeDickinson331 (1 review written)

I will never use Interflora again! Absolutely disgrace!!! Avoid!!! The worst experience ever!!! ((( It took 11 ( Eleven ) days for the same day delivery on top of everyday' phones conversations with useless and helpless customer service. Disgusting experience, very disappointed… Read Full Review

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“Comfused.com company!!!”

Written on: 09/09/2016

I was order flowers on 29 aug.for 3 of sept.my brothers birthday on 4 sep.They advise on 3sep.Staff advise to me,sorry we not have a driver who can bring the order.Ask me or i happy if flowers come on 6 Sep.I'm agree.Then phone me to tell,not have similar to my order.After 10 phone calls there said to me,can i take flowers from the shop.the shop just cross the street where my brother lives.I deside cancel my order,becouse was already 7 of sep.I should order from another company,just waisting… Read Full Review

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“Ridiculous service!!”

Written on: 03/09/2016 by cuMorris498 (1 review written)

I placed an order over the phone, paid extra for a dedicated time slot, an hour and a half later the flowers have still not arrived, spoke to interflora and the gentleman i spoke to was not very helpful, the order stated that it had been delivered yet no one has signed for it or received it, they have very little contact with the florist and a very unreliable service… Read Full Review

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“Awful service ”

Written on: 13/08/2016 by Pedro108 (1 review written)

Ordered Flowers to family member. From start to finish awful service. The recipient wasn't at home Interflora or florist couldn't handle it . Spent three days to call centre. Once delivered wasn't told . I had to be proactive not service paid for . In future go through local florist..Not generic service… Read Full Review

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“Awful service, awful flowers”

Written on: 06/08/2016 by jonitidd (1 review written)

My husband ordered me a bunch of flowers to be delivered last Friday, they arrived in time but that's about as good as it gets. The arrangement was amateurish and straggly and I had to rearrange it myself to make it look half decent. It was nothing like the photo, it had half the flowers picture and some of the fillers (Rosemary, lavender and other bits) had just been replaced with 2 twigs with boring green leaves. The writing in the card was illegible and I had to text my husband to ask what… Read Full Review

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“Appalling service”

Written on: 02/08/2016 by Priceds65 (1 review written)

I have yet to receive an answer to my query from last week from Interflora regarding my delivery of flowers to Switzerland. These were for a funeral service and I stated 'funeral' on their form so I would expect to be treated with some sensitivity. I just wanted to confirm that they had been received without having to keep phoning my family in Switzerland as we are all upset at the moment. There was no confirmation e mail from Interflora and as yet no answer to my query. You can't get… Read Full Review

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“Big disappointment”

Written on: 07/07/2016 by Broussard248 (1 review written)

Received bouquet of flowers which were quite withered Complained to the florist who said would send me another All the goodwill was gone I didn't want to tell the person who sent them to me as they would have been quite deflated What an amoral thing to do knowing that people in this situation would find it hard to complain… Read Full Review

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By Interflorauk

Written on: 08/07/2016

Hello, I am so sorry to hear of the experience you have had with us on this occasion. I would appreciate if you could provide the florist's name that delivered to you and the date that this occurred along with your name so that we can locate your order and contact you to discuss. Kind Regards, Kellie

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“Terrible delivery service ”

Written on: 02/07/2016 by Luciat1958 (1 review written)

I ordered flowers via the international service to be delivered to my mother for her 80th birthday on the 2nd July in the USA and they got the address wrong and now the flowers won't be delivered until Tuesday, 3 days after her birthday. It was meant to be a surprise now that has been ruined. I am really disappointed. I won't be using this service again… Read Full Review

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By Interflorauk

Written on: 03/07/2016

Hi Luciat, I'm sorry to hear of the disappointment casued. If you would like me to look into this for you please provide your order number. Kind Regards.

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By Interflorauk

Written on: 03/07/2016

Hi Luciat, I'm sorry to hear of the disappointment casued. If you would like me to look into this for you please provide your order number. Kind Regards.

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By Interflorauk

Written on: 03/07/2016

Hi Luciat, I'm sorry to hear of the disappointment caused. If you would like me to look into this for you please provide your order number. Kind Regards.

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By Interflorauk

Written on: 03/07/2016

Hi Luciat, I'm sorry to hear of the disappointment caused. If you would like me to look into this for you please provide your order number. Kind Regards.

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By Interflorauk

Written on: 03/07/2016

Hi Luciat, I'm sorry to hear of the disappointment caused. If you would like me to look into this for you please provide your order number. Kind Regards.

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By Interflorauk

Written on: 03/07/2016

Hi Luciat, I'm sorry to hear of the disappointment caused. If you would like me to look into this for you please provide your order number. Kind Regards.

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By Interflorauk

Written on: 03/07/2016

Hi Luciat, I'm sorry to hear of the disappointment caused. If you would like me to look into this for you please provide your order number. Kind Regards.

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By Interflorauk

Written on: 03/07/2016

Hi Luciat, I'm sorry to hear of the disappointment caused. If you would like me to look into this for you please provide your order number. Kind Regards.

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By Interflorauk

Written on: 03/07/2016

Hi Luciat, I'm sorry to hear of the disappointment caused. If you would like me to look into this for you please provide your order number. Kind Regards.

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By Interflorauk

Written on: 03/07/2016

Hi Luciat, I'm sorry to hear of the disappointment caused. If you would like me to look into this for you please provide your order number. Kind Regards.

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By Interflorauk

Written on: 03/07/2016

Hi Luciat, I'm sorry to hear of the disappointment caused. If you would like me to look into this for you please provide your order number. Kind Regards.

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Sh00's Comment

Written on: 06/07/2016

If you do not receive the service from Interflora that you expected be it non arrival of the flowers or that the quality of the flowers was not as described or the item was late. If you are getting no joy from Interflora If you paid via Paypal a way to seek redress from Interflora is to log a complaint via Paypal and ask for your money back. You just need to go to heading 'I have a problem with the Item I purchased' and then detail the problem encountered, for example I received my item but it is significantly not as described ....or the item did not arrive at the time specified or at all.

Explain the details of your complaint and the redress you require. This will then trigger a complaint that Interflora will have to respond to. I logged my complaint via Paypal and received a full refund today.

Good Luck

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“I wish I'd read these reviews before using Interflora”

Written on: 30/06/2016 by SH00 (1 review written)

BEWARE. What shocking service. Order for flowers to Italy placed with a promise of an email alert when they were delivered. I have had no such email and do not know if the flowers have arrived. I have called four different numbers at least ten times now (that's right 40 times) and each time the same message says they are TOO BUSY to take the call and to call back later. I have sent a complaint asking if they could let me know what is happening with the order but again no reply. I will never use… Read Full Review

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By Interflorauk

Written on: 01/07/2016

Hi there, this is disappointing to hear. Please can you let me know your order number so I can look into this for you. Many thanks, Lauren.

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Madmags2's Response to SH00's Review

Written on: 02/08/2016

I have had exactly the same experience with a delivery to Switzerland and that was for a funeral so it is very sensitive and I do not wish to keep phoning the bereaved family. Still no answer from Interflora to my query of 4 days since the funeral. No e.mail confirmation and the 'phone line is a joke and constantly too busy (after being sent round in circles on their stupid 'phone system). I thought they had a good reputation of old but will never use them again.

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Sh00's Response to SH00's Review

Written on: 30/06/2016

If you do not receive the service from Interflora that you expected be it non arrival of the flowers or that the quality of the flowers was not as described or the item was late. If you are getting no joy from Interflora. (please see above regarding failure to answer the phone etc..)
If you paid via Paypal a way to seek redress from Interflora is to log a complaint via Paypal and ask for your money back. You just need to go to heading 'I have a problem with the Item I purchased' and then detail the problem encountered, for example I received my item but it is significantly not as described ....or the item did not arrive at the time specified or at all.
Explain the details of your complaint and the redress you require.
This will then trigger a complaint that Interflora will have to respond to.
Good Luck

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“I ordered a gorgeous bouquet for my grans birthday and...”

Written on: 21/06/2016 by LouiseG123 (1 review written)

I ordered a gorgeous bouquet for my grans birthday and paid for same day delivery (an extra £10 on top of the £29.99 flowers). The delivery did not come. I called and was put on hold for so long that I hung up and emailss to query the whereabouts of my order. The next day I receieved an email from the company to say sorry for the delay and that there had been a systems error and due to this mistake, they would upgrade my flowers to the bigger bouquet and also include a note of apologies to… Read Full Review

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By Interflorauk

Written on: 22/06/2016

Hi, this is disappointing to hear. Please can you let me know your order number so I can look into this for you. Many thanks, Lauren.

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Louiseg123's reply to Interflorauk's Comment

Written on: 06/07/2016

Hi,
I have since recieved a full refund.
Thank you,
Louise

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Sh00's Response to LouiseG123's Review

Written on: 06/07/2016

Please see comments for recent complaints regarding Paypal redress. If you paid via Paypal and did not receive the service expected you can log a complaint with them and get your money back.

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“Save hour money”

Written on: 18/06/2016 by Chelsea33 (1 review written)

My 84 year old mother ordered a basket of flowers fir my birthday they arrived without any wrapping or ribbon and we're all on bloom no buds and look half dead tried to resolve it but refused to refund what a waste of my poor mums money a cheap basket of full bloom flowers I'm devastated … Read Full Review

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By Interflorauk

Written on: 19/06/2016

I am sorry to hear you were disappointed with your recent Interflora gift. If you would like to provide your order number I will look into this further for you. Many thanks

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Chelsea33's reply to Interflorauk's Comment

Written on: 19/06/2016

Than you for your concern I do not have the order number as I am the recipient of the basket I have already spoken to the florist where the money was taken and she advised that she would contact the florist in my area who made the basket and they would contact me direct which they have failed to do i have also contacted your customer care dept not happy with the basket that contains flowers in full bloom and no buds and the flowers don't look fresh I am most upset that my 84 year old mother has wasted her money


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By Interflorauk

Written on: 22/06/2016

Thank you for your reply. I'm sorry hasn't been resolved for you. If you are able to visit our website, under the "Contact Us" details, if you can fill in the form with the information you have then we will be able to follow this up for you. Many thanks.

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By Interflorauk

Written on: 19/06/2016

I am sorry to hear you were disappointed with your recent Interflora gift. If you would like to provide your order number I will look into this further for you. Many thanks

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Chelsea33's reply to Interflorauk's Comment

Written on: 19/06/2016

You can't be as sorry as I am☹

You do not appear to have read my email at all

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“STILL WAITING”

Written on: 23/05/2016 by Caseyu21 (1 review written)

I ordered flowers to be delivered to New Jersey for my daughter-in-laws birthday on Monday the 16th May!! Today is Saturday the 21st May and the flowers have still not been delivered !! The complaints department just keep telling me that they are "monitoring the situation" with their Chicago office. I have never known such appalling service!!… Read Full Review

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By Interflorauk

Written on: 23/05/2016

Hi, I am really sorry to hear your order was not delivered as requested. It is always our intention to delight our customers and their recipients and we take it seriously when we don’t do this. If you would like to provide your order number I will look into this further for you. Many thanks

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“Not delivered ”

Written on: 12/05/2016 by Celiaw273 (1 review written)

Ordered some flowers for a 21st birthday and paid for morning delivery (£9.99) and flowered didn't get delivered because no one was home, but there was ppl at home all day. And left flowers 4 houses down. Not happy at all with the service. Won't recommend to anyone in any emergency… Read Full Review

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By Interflorauk

Written on: 12/05/2016

Hi, I’m really sorry we didn’t deliver your gift as requested. It is always our intention to delight our customers and their recipients and we take it seriously when we don’t do this. If you would like to provide your order number I can look into this further for you. Many thanks

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By Interflorauk

Written on: 12/05/2016

Hi, I’m really sorry we didn’t deliver your gift as requested. It is always our intention to delight our customers and their recipients and we take it seriously when we don’t do this. If you would like to provide your order number I can look into this further for you. Many thanks

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“Awful. Flowers were all droopy.”

Written on: 09/05/2016

I called what I thought was a florist in Hampstead, London, NW3 not realizing i was connected to Interflora I bought my mother some flowers from a picture provided by Salmon Florist in Hampstead. My mother was thankful for the gift but asked me not to use the service again, They arrived droopy and looked awful. She also said there was no card attached. Really disgraceful. I'm appalled that this service is still in business. Next time I will have a friend arrange something directly with a… Read Full Review

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By Interflorauk

Written on: 10/05/2016

Hi, this is not the service we aim to provide. Please advise me of your order number and I will look into this. Kind regards

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Sarahmenashe's Comment

Written on: 10/05/2016

Please provide me with a private way to send you the credit information as I was never sent a receipt by email and only have the credit transaction as proof. Thanks

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By Interflorauk

Written on: 23/05/2016

If you would like to email us and provide the email address used on your order, your name, recipient name and billing and delivery postcode and we can look into this for you. Alternatively you can call selecting option 4 where one of our advisors would be happy to help. Many thanks

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“terrible service would never use again”

Written on: 09/05/2016 by HollandParkEast (1 review written)

impossible to order 2 identical bouquets in one order online so i phoned in my order. Telesales person neglected to include the specific delivery instructions I provided. I waited in all day on delivery day. Called for a status update at 2pm and was told order was in the van but driver not answering phone.I was promised an update once contact had been made. 2 hours later no call back. I called again and given a promise they would contact florist immediately. meanwhile i checked status via… Read Full Review

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By Interflorauk

Written on: 10/05/2016

HI, this is really disappointing to hear. Please provide your order number and I will look into this for you. Kind regards

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By Interflorauk

Written on: 10/05/2016

HI, this is really disappointing to hear. Please provide your order number and I will look into this for you. Kind regards

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