New Look Store Card Reviews

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★★☆☆☆
1.7 / 5
23% of users recommend this
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  • Ease Of Making A Payment

  • Customer Service

  • Value For Money

Summary

Compare the New Look Store Card today. Whether you are looking for a great interest rate or discounts off purchase, why not read or write reviews on the advantages and disadvantages of holding this card. Make comments and help others and yourself to shop around for the best store card avaiable.
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Latest Reviews

★☆☆☆☆

“Incompetent Fools”

Written on: 05/09/2014 by Brent50 (1 review written)

Got a card, never spent a thing on it and have been called three times by payments for £10.41 - Now I have asked the payments team very nicely: "if you want me to pay for this purchases, I never bought, can you tell me exactly what I bought" " nope we don't have any information on this" "so you want me to pay you money, even though you have no idea what I owe it for ?" " yes" "i can't do that as I don't recall buying anything, please tell me what I bought?" "we can't do that as we don't… Read Full Review

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★★★☆☆

“Finally cancelled with New Look”

Written on: 18/08/2014 by Akanekimidori (1 review written)

I finally was able to cancel my New Look card by a house phone, i'm so happy that i didn't have to write to them back and fourth as that sounded stupid on the back of the letter. If you want to stop your card just give them a ring, the people will ask you "Why you wish to close down your account" and just tell them why ad they will close it for you. I cute my card in two, and now will not accept any card for any company, as i have to go through a process of finding a phone that won't… Read Full Review

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Sallyfreeman's Response to Akanekimidori's Review

Written on: 21/08/2014

Did you have a purchase that you had to pay off as well?

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Akanekimidori's reply to Sallyfreeman's Comment

Written on: 22/08/2014

Nope i had payed everything off in advance right after i signed up with the card as i know what happens when you don't pay off on time it becomes arrears, the only trouble was closing down my account which was easy as ever... i never knew how easy it was... when using a home BT landline, tried with my mobile but it took all my money.

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★★★★★

“never had a problem with them”

Written on: 29/07/2014 by Lacroixvo66 (1 review written)

Signed up to the card to save some money on a new coat. The sales assistant was great, I didn't feel any pressure to sign up for it and she explained everything to me really well (probably spent about 45 minutes talking to her about it all before deciding to go for it). The card arrived about a week later so no problems receiving it and logging onto the website was easy. First time I came to pay for it was dead simple. my payment went through easily and I have never had a late payment in the… Read Full Review

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Ksummerville's Comment

Written on: 07/08/2014

Quick question, do you just pay of what you have spent? So if I buy a top for £10, I just pay £10 if its on time? Or is there a charge for having it every month and I have to pay that off regardless of it I buy things or not?

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★☆☆☆☆

“Tricked into getting a card”

Written on: 25/07/2014 by Medina291 (1 review written)

You are basically tricked into obtaining a card "Some People" state well you could read it and know that you are going into a "Contract" but the WORDS are SMALL how can you see there and then that you are signing one? The people who work in the company are forced by the company to make people sign up. If you ever get asked by New Look or any other company say Not Interested" or sorry not interested. I too got duped by the company because the woman at the till stated it was like a POINT… Read Full Review

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★☆☆☆☆

“New Look/Ikano - In arrears due to no fault of my own!!!”

Written on: 18/07/2014 by 2plus2myfamily (1 review written)

I got a New Look card on my last visit, I brought a few items and paid cash but while I was at the counter the lady asked if I would like a card. I queried what the perks would be and after hearing that I would receive a £5 voucher straight off and also monthly deals I thought it was worth taking one out. My top was £17.99, I was told that I would receive a statement and I could come in-store or pay at a pay point shop. I am still awaiting this statement but have received a call this… Read Full Review

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Lyoung29's Response to 2plus2myfamily's Review

Written on: 11/10/2014

This has just happened to me. Opened account on 30th August. Emailed for me to call them on 9th Oct, informed me I am overdue and charged £12.
I hadn't received a statement although they insisted I had been emailed one.
They refunded my charge, I paid off and closed account, although this has gone against my credit rating!
Today, 11th Oct, my statement arrives!

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Lyoung29's Response to 2plus2myfamily's Review

Written on: 11/10/2014

This has just happened to me. Opened account on 30th August. Emailed for me to call them on 9th Oct, informed me I am overdue and charged £12.
I hadn't received a statement although they insisted I had been emailed one.
They refunded my charge, I paid off and closed account, although this has gone against my credit rating!
Today, 11th Oct, my statement arrives!

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★☆☆☆☆

“shocking service”

Written on: 21/06/2014 by 262Proctor (1 review written)

had a card with these for years and was charged every time for being a day late when id requested and was assured payment date had been changed. recieving numerous calls(up to 8 a day) even though it had been explained time and time again. some of the bullying tactics and calls had me in tears. worst ever company to deal with, will do anything to b given an excuse to charge you mor and more then hound you until you are at your wits end. never ever take one of these cards… Read Full Review

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★★☆☆☆

“Ok - until you don't recieve your monthly paper bill!”

Written on: 04/04/2014 by FabianSmart (1 review written)

I've had my new look card for a few years now & it does come in handy for those occasions when you havnt yet been paid but need clothes for a night out ! The APR is quite high considering this card is aimed at students / teens & twenty something's. I have had to pay numerous arrears fees of £12 because I havnt received my monthly statement /bill on time - sometimes if at all!! - but this is not a suprise as they have been taken over by IKANO & I have the same problem with my ikea card. I have… Read Full Review

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★★★☆☆

“Average Company”

Written on: 25/03/2014 by 242Morales (1 review written)

Hi, I have used them in the past and their quality have been ok but recently the customer services at their oxford store has been appalling. They were rude to me and my wife, did not want to understand our problem and offered no help to rectify it. … Read Full Review

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Paddypoweres's Comment

Written on: 05/05/2014

What's this got to do with the store card? Idiot!

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★☆☆☆☆

“Terrible and a pain in the a**”

Written on: 25/03/2014 by hiWatkins23 (1 review written)

I went into a new look store one day just to get some shoes for work and as I was in my work uniform I think the woman thought she would target me to get a store card, as you are supposed to be in work to have one so you can pay it off, at first I said no 2 times, but she wouldn't get the point that I didn't want one and kept running on about all these 'great' things about it so I said yes to shut her up. What a mistake that was! Having one of these makes temptations harder as you think 'oh… Read Full Review

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Kathysbigmouth's Comment

Written on: 05/05/2014

You have no sympathy from me,it's your own stupid fault living beyond your means!!

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Kayleigh661's Comment

Written on: 05/05/2014

Not lookin for simpathy thanks

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★☆☆☆☆

“Please avoid at all costs!!”

Written on: 12/02/2014

I got the card out because I had an interview before my payday and had no suitable clothes. I spent £50, set up my account online, paid the £50 and thought "this is great." I used the card once more in this time. About four weeks later I was getting bombarded with texts and emails that they needed to speak to me. I was intimidated by the texts and emails but phoned them to ascertain the problem. They insisted I hadn't paid and had incurred charges which made me hit my balance. I checked my… Read Full Review

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Princess89's Comment

Written on: 18/02/2014

Ive just got one but I haveto sign it and send it back, not sure what to do, will they charged if i don't use it

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★★★★★

“brilliant for buy now pay later”

Written on: 30/01/2014 by leax123 (1 review written)

I've had the new look store card now for over 4 years and never had a problem with, i would go in store to purchase items use my store card then budget the cost at the end of each month to pay over the phone before 5th of each month. The ikano website is easy and quick to use although i keep forgetting my password :). Shopping online is also quick and easy when using my store card too. I was fully aware of what I was signing up for, the assistant was very helpful and answered my questions when… Read Full Review

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★★★★★

“easy as pie!”

Written on: 15/01/2014

This is my first store card and ive had it for about 9months ive had no problems what so ever. The online payment account is so easy and you receive an email around 3 weeks prior to paytime. Yes there are charges if u have a late payment ect but that's pretty standard.. just keep on top of it! Once I accidentally left £3.50 and 2 days after it was due (I didnt realise I hadnt paid it) I received a phonecall telling me the outstanding balance and that I wouldnt be charged and I was able to pay… Read Full Review

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Pippet34's Comment

Written on: 08/02/2014

For the first time in 6 years I missed the payment deadline through ill health. I always settle my account in full at the end of each month, but as I said I kissed the payment date by 2 days and was charged £12.

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★☆☆☆☆

“MISLEADING ”

Written on: 13/01/2014

Awful! I applied for New Look card a week ago and go a letter this morning explaining I was successful and to sign agreement send back and then I'll recover my card in ten days. I phoned to see what the credit limit would be and to chat to them about pros and cons (after reading shocking reviews!) and discovered that my application was still in referral and they'd only posted that letter in error! The guy said it was probably to help them hurry the application, so they had lied! I told him that… Read Full Review

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Laurenwatters's Comment

Written on: 12/02/2014

What number did you call? I did this today and I would really like to cancel

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★☆☆☆☆

“Absolutely Awful!”

Written on: 06/01/2014

I was fobbed into applying for one of these cards in a new look store by a clueless sales advisor who couldn't tell me anything about the pros and cons of the card. I then received the card with arrears on it as it took so long to arrive. Any month it wasn't paid, arrears of £12 were added. I had lots of trouble logging onto the online payment site, and was told my passcode was wrong, when in actual fact it was correct. Even when the payment was made, I was constantly hounded with phone calls… Read Full Review

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★★★★★

“New Look store card”

Written on: 05/11/2013 by Reigine90 (1 review written)

I've had a New Look store card since February 2013 and I can honestly say I've never had a problem with it. The online payment system is easy to use and probably use it once a month. I'm rather surprised about all the negative reviews it has accumulated!… Read Full Review

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★☆☆☆☆

“Worst online payment experience”

Written on: 30/10/2013 by bazzylou (1 review written)

After not even fully realising what i was signing up for as the new look attendant in store did not explain and was just happy to be taking a bonus home as she signed up a new customer for a card, i decided to make my payment and cancel the card straight away. Typed in the URL that i was given to sign into my account and make a payment... 1. The url didn't work. 404 error from the word go. So i searched ikano and newlook and found the site myself. Signed up, logged in, went straight to… Read Full Review

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Mischa-V's Response to bazzylou's Review

Written on: 06/11/2013

I agree, im having troubles with payment for almost a month! Need to go to the actual store to pay. Annoying!!!

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★☆☆☆☆

“No statements or emails received and arrears fee letter”

Written on: 19/09/2013

I have a New Look Card and find the staff in the New Look shops very helpful and have found the card useful. This post is directed at Ikano who provide the credit for the cards. Yesterday I received a letter telling me I had been charged £12 for arrears for August. Unfortunately in July I appear to have signed up for on line statements where Ikano will send email with reminder that statement is available. I have had no emails and basically forgotten I had used the card in school hols for… Read Full Review

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Shellbsix's Comment

Written on: 20/09/2013

update from above. Same lady rang back today to apologise and say that emails have been bouncing back to them so they can see we did not receive reminder. They have wiped charges and we have reverted to paper statements. This must mean they cannot send emails to certain providers, or they didn't send them. We are sorted and the attitude of the staf member concerned changed dramatically between the 2 calls.

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★☆☆☆☆

“Cancelled within the 14 days”

Written on: 11/09/2013

This card is more hassle than its worth. The new look staff dont seem to sell this card for what it is tricking you into thinking your getting a discount card rather than an actual credt card with all the hidden payments. I had a lot of ttrouble signing on to the online banking system saying something was wrong with one or more of my pass codes each time, however due to me writing the pass codes down i knew they were infact corrrect. I had to phone up the customer service number costing 10p per… Read Full Review

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★☆☆☆☆

“Never ever sign up for this stupid card”

Written on: 30/08/2013

Its rubbish im lucky I cancelled it in time you have 14days to withdraw from it or your screwed im so glad I did stress free my friend had it and got in to so much rubbish because statements were not coming on time they were accusing you of not paying. New Look staff dont have a clue on how to explain the card as they don't explain what the card is all about first I signed up for it and then got told that I cant pay for my item until my card comes thru and by that time they would charge me… Read Full Review

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★☆☆☆☆

“on line payment statment”

Written on: 22/08/2013

Im not happy with the way on line statment works as when you have trouble trying to go on to your statment to see how much to pay. The online statment messes up and wont let you sighn in,so what are you surpost to do. a holmes… Read Full Review

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