Written on: 05/11/2013 by Reigine90
I've had a New Look store card since February 2013 and I can honestly say I've never had a problem with it. The online payment system is easy to use and probably use it once a month. I'm rather surprised about all the negative reviews it has accumulated! (read more)
Written on: 30/10/2013 by bazzylou
After not even fully realising what i was signing up for as the new look attendant in store did not explain and was just happy to be taking a bonus home as she signed up a new customer for a card, i decided to make my payment and cancel the card straight away. Typed in the URL that i was given to sign into my account and make a payment... 1. The url didn't work. 404 error from the word go. So i searched ikano and newlook and found the site myself. Signed up, logged in, went straight to... (read more)
Written on: 19/09/2013
I have a New Look Card and find the staff in the New Look shops very helpful and have found the card useful. This post is directed at Ikano who provide the credit for the cards. Yesterday I received a letter telling me I had been charged £12 for arrears for August. Unfortunately in July I appear to have signed up for on line statements where Ikano will send email with reminder that statement is available. I have had no emails and basically forgotten I had used the card in school hols for... (read more)
Written on: 11/09/2013
This card is more hassle than its worth. The new look staff dont seem to sell this card for what it is tricking you into thinking your getting a discount card rather than an actual credt card with all the hidden payments. I had a lot of ttrouble signing on to the online banking system saying something was wrong with one or more of my pass codes each time, however due to me writing the pass codes down i knew they were infact corrrect. I had to phone up the customer service number costing 10p... (read more)
Written on: 30/08/2013
Its rubbish im lucky I cancelled it in time you have 14days to withdraw from it or your screwed im so glad I did stress free my friend had it and got in to so much rubbish because statements were not coming on time they were accusing you of not paying. New Look staff dont have a clue on how to explain the card as they don't explain what the card is all about first I signed up for it and then got told that I cant pay for my item until my card comes thru and by that time they would charge me... (read more)
Written on: 21/08/2013 by Lauren2206 (4 reviews written)
I have had my new look store card for 18 months now. I recieve my statements usually around 2-3 weeks before the bill if due via post. I also use the online service to check payments as I frequently make payments before due. I do not use it every month just when social calendar is busy eg Christmas birthdays summer. Two or three times a year they send vouchers for money off when you spend a certain amount thee vouchers usually apply online for 1-2dates and in store over a period of a... (read more)
Written on: 14/08/2013
Awful. Charges before payment due and no statement. I paid early through good will. Avoid!!!! (read more)
Written on: 18/07/2013
I never write reviews but I felt compelled. They chase you for payments before you even get your bill through, many times I was up to date with my account, I was paying them on time, even before the due date I was getting rude snotty phone calls from this woman demanding payment. Her customer servive skills are appauling. I'm now in debt with them as I got made redundant, I asked for a payment plan but they won't give me one. So now I get about 6 phone calls a day demanding that I pay... (read more)
Written on: 15/07/2013 by BUSYMUMMY1
Don't get one the charges are terrible, the attitude of the customer service is disgusting and n one listens. A day late and £12 charge then a bundle of abuse on the phone, next bill was paid and i still got a charge. Still waiting on statements its like they make the statements be late for the extra charges. DON'T GET ONE (read more)
Written on: 05/07/2013 by Sandals89
Always getting £12 charge letters because I'm never receiving statements as they don't send them! Then finally recieve a statement telling me I owe £30 with a minimum payment of £30 by 5th July, constantly getting a call so ring back and they tell me I have to pay the £30 on the spot in June even tho it clearly stated on the statement by 5th July. I refused and the women wants me to give an exact date I'm going to pay when I don't know that myself. I tell them it will be before the 5th... (read more)
Written on: 12/06/2013 by MissEmmaLou (2 reviews written)
Due to reckless teenage spending I had previously had a poor credit rating so was over the moon when I was accepted for a store card - and it has done WONDERS for my credit rating!! New Look has always been my favorite shop and the card allows you to try before you buy! I use it all the time and pay the balance off in full when i receive my statement. It's saved me a few times when stuck for presents at Christmas time!! Returns are simple and, like payments, take 3 days to process which... (read more)
Written on: 10/06/2013
Ikano / New look are not sending statements therefore there is no way to know the balance owed and/or the date it is due!! I was waiting for my first statement to make payment or at least an email telling me when was it due but no communication whatsoever hence i have now incurred a charge of £12 - and yes i did received the letter telling me of the charge.. very disshonest trading!!! not happy and will be making a formal complaint (read more)
Written on: 15/03/2013
Never had any problems since I got my card two years back - I've always been up to date with my payments apart from one occasion where I was a day or two late and incurred a £12 charge...that was my own fault and I never made that mistake again! The benefits you get from being a store card holder are quite good - e.g they send you vouchers and other things with your statements each month and sometimes they're discount ones. On paying my account off each month I have never had any issues... (read more)
Written on: 09/01/2013 by Suziboobz
I had a new look card 6 years ago that is still causing me problems. The balance has been paid they tell me, and I owe then nothing...yet, I'm still in debt to the company that deals with new look store cards, and no matter how much I try, I cannot find out which company this is?! New look to me they couldn't give me this information, for some reason. Now it's badly effecting my credit score. Sketching that you should just be able to pay off in 5 mins, us taking me forever! The amount Is... (read more)
Written on: 08/11/2012
I have now received my sixth phone call chasing me for payment which is not even due!!! How many more calls do i need to get and have to explain the same thing to the operator who always says we will note that on the system, grrrr! (read more)
Written on: 15/09/2012
They state you get a 60 day cooling off period, you don't. I took out the account less than that and I cancelled it after 4 days. I now apparently owe over £50?? You cannot call them without your customer number and even then it probably will not work. Ikano (the actual company, nothing to do with New Look) has nothing to do with New Look so they cannot even help you in store. New Look workers practically bully you into taking it out and then you get charged double whatever you spent. (read more)
Written on: 22/08/2012
After receiving a statement before receiving the store card I was already unhappy with New Look. Then I tried to pay off my account online a day late I will admit so I thought there must be a surcharge added on. Then I phoned the customer service line who I thought at the time were quite pleasant. He told me there was still £3 something on my account so I asked if I could pay that over the phone. He took my card details and told me my account was now at zero. However much to my dismay I... (read more)
Written on: 16/05/2012 by Reviewer184378
I have never had any problems with my new look store card. I live on a small island so it's not possible to shop in store unless I'm visiting the mainland so I tend to spend alot when I do visit and pay it off of my card each month. The minimum payments are always really low if that's all I can afford to pay some months. Like any other store or credit card you have to pay it by a certain date so you don't get charged a fee for late payment. This has never happened to me because I have read... (read more)
Written on: 01/05/2012
Don't bother getting one of these cards, they are a total waste of time. I got one of these cards a few months ago because I was told that I would get a 15% discount on my purchase that day. Against my better judgement I agreed and was accepted. The invoice came and I paid the balance in full. I decided to keep the card as New Look is my daughters favourite clothes shop and I thought it might come in handy. A few months late my daughter got an A* in her exams so as a treat we went to New... (read more)
Written on: 28/04/2012 by gingerninja83
The New Look Card has helped my husband and myself out loads of times if you don't go mad and spend all your credit limit in one go then it comes in very handy. We do not have a lot of money and it does not go far but we always buy one thing then pay it off then buy another thus no interest charged. It is simple to use and to pay. (read more)
Written on: 05/04/2012
Didnt want to use my card anymore so paid my balance off - received a couple of months statements with zero balance. Received a statement out of the blue for an amount with a date that we hadnt even reached (19 April) no year mentioned. Immediately thought someone had been using my account fraudulently. Contacted new look and they explained that it was from April the previous year. I told them that I didn't owe them anything because I had cleared my balance. They basically told me that when... (read more)
Written on: 10/02/2012 by Morello (2 reviews written)
They will hit you with charges unless you are very very careful. I have incurred late payment fees for paying by cash in store two days before due date. Apparently if you pay in store it can take up to 5 days to go through. Today at the till i found my card had been frozen. It took half an hour to get through to customer services. I had recently moved and they had not updated my address although i had contacted them and changed it, so i did not recieve a bill and had no way of knowing they... (read more)
Written on: 03/02/2012 by BCFC1875 (1 review written)
Having trouble currently as my onine payment cannot be traced tho went out of my account on 28/12/2011. They continued to send me arears notices even tho I explained exactly when and to which account the money went. Am awaiting electronic trace verification from my bank but a purchase of £13.49 has cost be nearly £50.00. My advice is don't take out the card whatever discount is offered. (read more)
Written on: 01/02/2012
As with any credit agreement, there are certain rules that must be adhered to.All of these points are written in your contract agreement between you and your lender. Its no good blameing the company when you have missed payments, or failure to pay. You have incurred these costs because you havent kept to your credit agreement. I know its tempting when your low on cash to borrow on credit. If your not working and are on benefits id advise you not to use credit, you will only face agro and... (read more)
Written on: 28/09/2011
cash payments made in store not recorded onto account for 3 months, charges added, then owed£93 for a £12 item due to their failings. Please do not get this card, I am going to take legal action with them because i have the know how. the team are not helpfull so guys im doing it for you to. X (read more)
Written on: 31/07/2011 by suemarsden
After having my new-look card for over 7years, being badgered at the counter to save 10 per cent, i am now wishing i never ever bothered, and recommend that anybody else who leads a normal, honest life should never get one. in december i owed £3.00 and was late paying my bill as id been away..id never had late payments before and couldnt believe the fuss they made for that small amount. i had answer machine messages, voice texs and then suddenly on a saturday morning they reached me... I... (read more)
Written on: 17/05/2011
I have read the string of reviews on this page and I agree with you all. THe new look store card is useless and turns out to cost MORE than what you bargained for! I too, am cutting mine up and sending it to head office. Maybe they can use the £12 they charge us to hire someone to open our envelopes and dispose of all the pieces!
ANYONE can get 10% off if they're smart about their shopping. And having had the card for over 6 months now, i have yet to receive a special offer which was not... (read more)
Written on: 31/03/2011
A: variable changes to the pay by date
B: making cash payment in-store doesn't ensure payment goes though to their bank by the pay by date
C: phoning the call centre when there is a problem is fruitless (query... is the call centre in India?)
I've had a store card since 1998 however the call centre claims I've had it since 2005 (I recall shops that issued store cards did an update in 2005 but never knew records prior to 2005 were lost for account holders).
I always pay my account in full &... (read more)
Written on: 09/03/2011
The new look store card is ok if you are in need of something to wear and are a bit stuck for cash. The reality is that if you make a late payment like me which was only 2days they will add £12 to what you are owed as a late payment fee. Now as the amount on my card was only small anyway I think it is disgusting that they would add such an ammount onto what is owed. It should be made clear when taking out a Newlook store card that there is a late payment charge (even on any interest built) (read more)
Written on: 10/02/2011
The New Look card is awful, so many times I have been hit with late payments after paying in store or faster payments on line. The card does not offer enough discount to warrant the APR you are charged, really not worth it. They also put the limit up for me despite me requesting they don't and when i called them they did nothing about it.
Do not waste your time unless you enjoy £12 charges every month whether you pay or not! (read more)
Written on: 08/02/2011
I have had this card for a while now and I had trouble paying it off as I was pregnant and had to live on benefits, I had clocked up about £200 of late fees.
I saw an advert while I was on Facebook about claiming back PPI and other charges for a small percentage and you can get it back within 3 months, anyway filled in the forms and sent them back, a week later I received a letter saying Ikano Financial Services have agreed to pay back 50% of these charges and I received a cheque for £90. I... (read more)
Written on: 03/02/2011
It is a right rip off tust, Wen I turned 18 I went shoppin wid a friend, The staff who work in New Look served me and because they saw my birthday badge they ensured me to get a New look Store card. So I need, Everything was fine for the first few months I was debt free, until I recieved my 3rd bill, I got charged £12 for late charge, even thou I did not recieve a letter when my bill was due and I only owed a £10 so i paid it off. Then realised that I didnt pay my late charge off, so then... (read more)
Written on: 26/01/2011 by nadia1 (2 reviews written)
The New look card is a RIP-OFF!
Don't ever even think to ask for one New Look card and don't let any staff member to convince you it is a good think.
I purchased a bra for £18 and when I went to pay the lady in the till told me about the card. She told me I'd get discount paying by direct debit. They would check if I was liable for the card and call me to pay the credit or setup a direct debit. I asked to pay in the shop and she said it wouldn't be possible but that for sure they would call... (read more)
Written on: 22/01/2011
The card is a complete waste of time. For months i have had to pay extra because THEY keep messing up. They are either not sending me statements through or arent taking note on how much money im paying and instead are just taking the money and not taking it off what i owe. To many times now iv have to pay late fees because they havent done their jobs properly. I had £60 to pay on the card. So far iv paid around £100 and i still have £45 to go!! If i could turn back time and stop myself from... (read more)
Written on: 21/01/2011
Really annoyed with New Look.
I wouldn't even bother wasting your money. The whole reason i got a card was because if i didn't have money on me at the time, i didn't have to go back and forth to the bank when i wanted something.
Used it twice..now im taking the scissors to the stupid thing! Who thought a bit of plastic could make someone so furiated!!!!
The reason im annoyed is i basically spent £17 on some little bits for xmas..Then on the 7th of Jan, i finally received my bill telling me... (read more)
Written on: 20/01/2011
I owed only £20 on the card and got charged a late payment fee of £12 twice in 2 months - once was because I paid it 1 day late and the other because the payment was due on Christmas day, therefore it became an oversight in my household where I had the snow and ice and a 2 year old to think about. Have just paid the whole balance off and closed the account. They dont really think much of their customers we're all a number. Dont touch this card with a barge pole! (read more)
Written on: 04/01/2011
I only agreed to the NewLook store card as my friend needed to make her target for signing people up. I put £40 worth of shopping on it and was pleased that the minimum payment was only about £3.
However,even when i paid in store it still took days to process meaning i had £12 late fees.
I also didn't recieve statements until about 2 weeks after my payment was due. As the website is horrendous for paying, or for any information on your card, it was literally a guessing game of when and how... (read more)
Written on: 23/10/2010
got this card and regret the time that i opened this account beacuse i did my payments through bank faster payment even 3 days before the due date and the past 2 months i been charged late fees. after i spoke with them the same answer that it can take up to 5 working days, (even if you do use the fast payment stystem which the time processing is 2 hours)Although they bank with hsbc and if you got an hsbc account still credit the payment same day.Of course account closed and I am taking it... (read more)
Written on: 20/10/2010
I got made redundent and missed a payment of 3 pounds which was 3 days late, i paid it & they still constantly rang my house phone and hounded me, they then sent me a letter with counselling numbers & places to get help with debt!!! I found it VERY insulting and cheeky and rang the customer services, which then they start to act dim as if they dont have a clue....I would NEVER get another card from there and as soon as i have paid my balance i will be putting the card in the bin were it... (read more)
Written on: 03/09/2010
I am very disappointed with the customer service policy with New Look. I paid my balance of £12.80 with my debit card in store on the final due date. Unfortunately, this payment was not credited to my account until the next day. Therefore, I have been charged £12.00 for a late payment. I have been told that is payment cannot be refunded due to the policy and I should have paid earlier. I have now cancelled my account and destroyed my card. (read more)
Written on: 29/08/2010
this is useless how on earth they expect you to make a payment online i dont know. the whole card is rediculously aweful. dont get one. (read more)
Written on: 27/07/2010
I love my new look store card.
The APR rating is low and you can set your own limit.
its easy to go in and pay.
i only have to pay a max of 4 pounds a month after spending 130 pounds.
if i have needed clothes fast for special occasions its very useful ie the races/a wedding/maternity
people who are fooled by the sellers should always read the small print.
if it seems to good to be true it usually is.
i have done credit card training and usually know more about it then the actual girls in... (read more)
Written on: 30/06/2010
i was relaly fooled by the lady who served me at the counter, she easily persuaded me to sign up for the new look creduit card. i asked her if it was for free adn she said YES! so i signed up, not knowing i have to pay for it. and now i look at my contact and it says that i have to pay monthly, this is a total scam. i rand up customer services and they said that i cannot cancel it unitl the card is sent to me, but i must pay £5 that i owe! what a scam!!!! you basically lose money instead on... (read more)
Written on: 15/06/2010
I was admittedly very foolish when I signed up for this card not really knowing what it was for but the new look employee who asked me to sign up didn't explain any of it at all. When I realised what I'd signed up for I was told it was 'too late' to go back on and I found the store very unhelpful - there was an attitude of: 'it's your problem now'. I did however speak to customer services who were very good and they have told me my account is closed now... but still sent me a card through... (read more)
Written on: 25/05/2010
Customer service is appalling, I decided to cut up my card and now have problems every month for trying to pay them their automated system will not let you through without your card number and I have not received a statement from them in over 6months.
I tried setting up a direct debit with the company and was advised that they have to send me a Direct Debit Mandate form but low and behold just like my statements it never turns up... Surprise surprise though month after month they have the... (read more)
Written on: 22/02/2010
All store cards are never going to be cheap - thats the idea! But as long as you're on top of it (i.e. pay on time, or understand the fees if you pay late) then it's a useful thing to have. I find out the latest offers and styles in my statements which is great cos they i know what to buy :)
I definitely feel like it's about the benefits I get from having a card - the offers and special events. (read more)
Written on: 09/02/2010
I have to say I've never had a problem with them, I have set up a payment so I can pay through online banking and I know every pay day to transfer the money across. I have had a few arrears but they were my own fault because I didn't pay on time so I can hardly blame them for that. Overall it's pretty good because I can buy what I want. Just make sure you pay more than the minimum every month but this is true of any credit card or store card. (read more)
Written on: 06/08/2009
Great store card, i set up a DD so i wouldn't miss any payments but somehow my payment was canceled and it said i missed a payment and i was charged. i called customer service and said they cant help me but i know that i didn't canncel it so it must have been by them so i was charged £12-which i haven't got for their mistake. (read more)
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