Written on: 15/03/2013
Never had any problems since I got my card two years back - I've always been up to date with my payments apart from one occasion where I was a day or two late and incurred a £12 charge...that was my own fault and I never made that mistake again! The benefits you get from being a store card holder are quite good - e.g they send you vouchers and other things with your statements each month and sometimes they're discount ones. On paying my account off each month I have never had any issues... (read more)
Written on: 09/01/2013 by Suziboobz
I had a new look card 6 years ago that is still causing me problems. The balance has been paid they tell me, and I owe then nothing...yet, I'm still in debt to the company that deals with new look store cards, and no matter how much I try, I cannot find out which company this is?! New look to me they couldn't give me this information, for some reason. Now it's badly effecting my credit score. Sketching that you should just be able to pay off in 5 mins, us taking me forever! The amount Is... (read more)
Written on: 08/11/2012
I have now received my sixth phone call chasing me for payment which is not even due!!! How many more calls do i need to get and have to explain the same thing to the operator who always says we will note that on the system, grrrr! (read more)
Written on: 15/09/2012
They state you get a 60 day cooling off period, you don't. I took out the account less than that and I cancelled it after 4 days. I now apparently owe over £50?? You cannot call them without your customer number and even then it probably will not work. Ikano (the actual company, nothing to do with New Look) has nothing to do with New Look so they cannot even help you in store. New Look workers practically bully you into taking it out and then you get charged double whatever you spent. (read more)
Written on: 22/08/2012
After receiving a statement before receiving the store card I was already unhappy with New Look. Then I tried to pay off my account online a day late I will admit so I thought there must be a surcharge added on. Then I phoned the customer service line who I thought at the time were quite pleasant. He told me there was still £3 something on my account so I asked if I could pay that over the phone. He took my card details and told me my account was now at zero. However much to my dismay I... (read more)
Written on: 16/05/2012 by Reviewer184378
I have never had any problems with my new look store card. I live on a small island so it's not possible to shop in store unless I'm visiting the mainland so I tend to spend alot when I do visit and pay it off of my card each month. The minimum payments are always really low if that's all I can afford to pay some months. Like any other store or credit card you have to pay it by a certain date so you don't get charged a fee for late payment. This has never happened to me because I have read... (read more)
Written on: 01/05/2012
Don't bother getting one of these cards, they are a total waste of time. I got one of these cards a few months ago because I was told that I would get a 15% discount on my purchase that day. Against my better judgement I agreed and was accepted. The invoice came and I paid the balance in full. I decided to keep the card as New Look is my daughters favourite clothes shop and I thought it might come in handy. A few months late my daughter got an A* in her exams so as a treat we went to New... (read more)
Written on: 27/04/2012 by gingerninja83
The New Look Card has helped my husband and myself out loads of times if you don't go mad and spend all your credit limit in one go then it comes in very handy. We do not have a lot of money and it does not go far but we always buy one thing then pay it off then buy another thus no interest charged. It is simple to use and to pay. (read more)
Written on: 05/04/2012
Didnt want to use my card anymore so paid my balance off - received a couple of months statements with zero balance. Received a statement out of the blue for an amount with a date that we hadnt even reached (19 April) no year mentioned. Immediately thought someone had been using my account fraudulently. Contacted new look and they explained that it was from April the previous year. I told them that I didn't owe them anything because I had cleared my balance. They basically told me that when... (read more)
Written on: 10/02/2012 by Morello (2 reviews written)
They will hit you with charges unless you are very very careful. I have incurred late payment fees for paying by cash in store two days before due date. Apparently if you pay in store it can take up to 5 days to go through. Today at the till i found my card had been frozen. It took half an hour to get through to customer services. I had recently moved and they had not updated my address although i had contacted them and changed it, so i did not recieve a bill and had no way of knowing they... (read more)
Written on: 03/02/2012 by BCFC1875 (1 review written)
Having trouble currently as my onine payment cannot be traced tho went out of my account on 28/12/2011. They continued to send me arears notices even tho I explained exactly when and to which account the money went. Am awaiting electronic trace verification from my bank but a purchase of £13.49 has cost be nearly £50.00. My advice is don't take out the card whatever discount is offered. (read more)
Written on: 01/02/2012
As with any credit agreement, there are certain rules that must be adhered to.All of these points are written in your contract agreement between you and your lender. Its no good blameing the company when you have missed payments, or failure to pay. You have incurred these costs because you havent kept to your credit agreement. I know its tempting when your low on cash to borrow on credit. If your not working and are on benefits id advise you not to use credit, you will only face agro and... (read more)
Written on: 28/09/2011
cash payments made in store not recorded onto account for 3 months, charges added, then owed£93 for a £12 item due to their failings. Please do not get this card, I am going to take legal action with them because i have the know how. the team are not helpfull so guys im doing it for you to. X (read more)
Written on: 31/07/2011 by suemarsden
After having my new-look card for over 7years, being badgered at the counter to save 10 per cent, i am now wishing i never ever bothered, and recommend that anybody else who leads a normal, honest life should never get one. in december i owed £3.00 and was late paying my bill as id been away..id never had late payments before and couldnt believe the fuss they made for that small amount. i had answer machine messages, voice texs and then suddenly on a saturday morning they reached me... I... (read more)
Written on: 17/05/2011
I have read the string of reviews on this page and I agree with you all. THe new look store card is useless and turns out to cost MORE than what you bargained for! I too, am cutting mine up and sending it to head office. Maybe they can use the £12 they charge us to hire someone to open our envelopes and dispose of all the pieces!
ANYONE can get 10% off if they're smart about their shopping. And having had the card for over 6 months now, i have yet to receive a special offer which was not... (read more)
Written on: 31/03/2011
A: variable changes to the pay by date
B: making cash payment in-store doesn't ensure payment goes though to their bank by the pay by date
C: phoning the call centre when there is a problem is fruitless (query... is the call centre in India?)
I've had a store card since 1998 however the call centre claims I've had it since 2005 (I recall shops that issued store cards did an update in 2005 but never knew records prior to 2005 were lost for account holders).
I always pay my account in full &... (read more)
Written on: 09/03/2011
The new look store card is ok if you are in need of something to wear and are a bit stuck for cash. The reality is that if you make a late payment like me which was only 2days they will add £12 to what you are owed as a late payment fee. Now as the amount on my card was only small anyway I think it is disgusting that they would add such an ammount onto what is owed. It should be made clear when taking out a Newlook store card that there is a late payment charge (even on any interest built) (read more)
Written on: 10/02/2011
The New Look card is awful, so many times I have been hit with late payments after paying in store or faster payments on line. The card does not offer enough discount to warrant the APR you are charged, really not worth it. They also put the limit up for me despite me requesting they don't and when i called them they did nothing about it.
Do not waste your time unless you enjoy £12 charges every month whether you pay or not! (read more)
Written on: 08/02/2011
I have had this card for a while now and I had trouble paying it off as I was pregnant and had to live on benefits, I had clocked up about £200 of late fees.
I saw an advert while I was on Facebook about claiming back PPI and other charges for a small percentage and you can get it back within 3 months, anyway filled in the forms and sent them back, a week later I received a letter saying Ikano Financial Services have agreed to pay back 50% of these charges and I received a cheque for £90. I... (read more)
Written on: 03/02/2011
It is a right rip off tust, Wen I turned 18 I went shoppin wid a friend, The staff who work in New Look served me and because they saw my birthday badge they ensured me to get a New look Store card. So I need, Everything was fine for the first few months I was debt free, until I recieved my 3rd bill, I got charged £12 for late charge, even thou I did not recieve a letter when my bill was due and I only owed a £10 so i paid it off. Then realised that I didnt pay my late charge off, so then... (read more)
Written on: 26/01/2011 by nadia1 (2 reviews written)
The New look card is a RIP-OFF!
Don't ever even think to ask for one New Look card and don't let any staff member to convince you it is a good think.
I purchased a bra for £18 and when I went to pay the lady in the till told me about the card. She told me I'd get discount paying by direct debit. They would check if I was liable for the card and call me to pay the credit or setup a direct debit. I asked to pay in the shop and she said it wouldn't be possible but that for sure they would call... (read more)
Written on: 22/01/2011
The card is a complete waste of time. For months i have had to pay extra because THEY keep messing up. They are either not sending me statements through or arent taking note on how much money im paying and instead are just taking the money and not taking it off what i owe. To many times now iv have to pay late fees because they havent done their jobs properly. I had £60 to pay on the card. So far iv paid around £100 and i still have £45 to go!! If i could turn back time and stop myself from... (read more)
Written on: 21/01/2011
Really annoyed with New Look.
I wouldn't even bother wasting your money. The whole reason i got a card was because if i didn't have money on me at the time, i didn't have to go back and forth to the bank when i wanted something.
Used it twice..now im taking the scissors to the stupid thing! Who thought a bit of plastic could make someone so furiated!!!!
The reason im annoyed is i basically spent £17 on some little bits for xmas..Then on the 7th of Jan, i finally received my bill telling me... (read more)
Written on: 20/01/2011
I owed only £20 on the card and got charged a late payment fee of £12 twice in 2 months - once was because I paid it 1 day late and the other because the payment was due on Christmas day, therefore it became an oversight in my household where I had the snow and ice and a 2 year old to think about. Have just paid the whole balance off and closed the account. They dont really think much of their customers we're all a number. Dont touch this card with a barge pole! (read more)
Written on: 04/01/2011
I only agreed to the NewLook store card as my friend needed to make her target for signing people up. I put £40 worth of shopping on it and was pleased that the minimum payment was only about £3.
However,even when i paid in store it still took days to process meaning i had £12 late fees.
I also didn't recieve statements until about 2 weeks after my payment was due. As the website is horrendous for paying, or for any information on your card, it was literally a guessing game of when and how... (read more)
Written on: 23/10/2010
got this card and regret the time that i opened this account beacuse i did my payments through bank faster payment even 3 days before the due date and the past 2 months i been charged late fees. after i spoke with them the same answer that it can take up to 5 working days, (even if you do use the fast payment stystem which the time processing is 2 hours)Although they bank with hsbc and if you got an hsbc account still credit the payment same day.Of course account closed and I am taking it... (read more)
Written on: 20/10/2010
I got made redundent and missed a payment of 3 pounds which was 3 days late, i paid it & they still constantly rang my house phone and hounded me, they then sent me a letter with counselling numbers & places to get help with debt!!! I found it VERY insulting and cheeky and rang the customer services, which then they start to act dim as if they dont have a clue....I would NEVER get another card from there and as soon as i have paid my balance i will be putting the card in the bin were it... (read more)
Written on: 03/09/2010
I am very disappointed with the customer service policy with New Look. I paid my balance of £12.80 with my debit card in store on the final due date. Unfortunately, this payment was not credited to my account until the next day. Therefore, I have been charged £12.00 for a late payment. I have been told that is payment cannot be refunded due to the policy and I should have paid earlier. I have now cancelled my account and destroyed my card. (read more)
Written on: 29/08/2010
this is useless how on earth they expect you to make a payment online i dont know. the whole card is rediculously aweful. dont get one. (read more)
Written on: 27/07/2010
I love my new look store card.
The APR rating is low and you can set your own limit.
its easy to go in and pay.
i only have to pay a max of 4 pounds a month after spending 130 pounds.
if i have needed clothes fast for special occasions its very useful ie the races/a wedding/maternity
people who are fooled by the sellers should always read the small print.
if it seems to good to be true it usually is.
i have done credit card training and usually know more about it then the actual girls in... (read more)
Written on: 30/06/2010
i was relaly fooled by the lady who served me at the counter, she easily persuaded me to sign up for the new look creduit card. i asked her if it was for free adn she said YES! so i signed up, not knowing i have to pay for it. and now i look at my contact and it says that i have to pay monthly, this is a total scam. i rand up customer services and they said that i cannot cancel it unitl the card is sent to me, but i must pay £5 that i owe! what a scam!!!! you basically lose money instead on... (read more)
Written on: 15/06/2010
I was admittedly very foolish when I signed up for this card not really knowing what it was for but the new look employee who asked me to sign up didn't explain any of it at all. When I realised what I'd signed up for I was told it was 'too late' to go back on and I found the store very unhelpful - there was an attitude of: 'it's your problem now'. I did however speak to customer services who were very good and they have told me my account is closed now... but still sent me a card through... (read more)
Written on: 25/05/2010
Customer service is appalling, I decided to cut up my card and now have problems every month for trying to pay them their automated system will not let you through without your card number and I have not received a statement from them in over 6months.
I tried setting up a direct debit with the company and was advised that they have to send me a Direct Debit Mandate form but low and behold just like my statements it never turns up... Surprise surprise though month after month they have the... (read more)
Written on: 22/02/2010
All store cards are never going to be cheap - thats the idea! But as long as you're on top of it (i.e. pay on time, or understand the fees if you pay late) then it's a useful thing to have. I find out the latest offers and styles in my statements which is great cos they i know what to buy :)
I definitely feel like it's about the benefits I get from having a card - the offers and special events. (read more)
Written on: 09/02/2010
I have to say I've never had a problem with them, I have set up a payment so I can pay through online banking and I know every pay day to transfer the money across. I have had a few arrears but they were my own fault because I didn't pay on time so I can hardly blame them for that. Overall it's pretty good because I can buy what I want. Just make sure you pay more than the minimum every month but this is true of any credit card or store card. (read more)
Written on: 06/08/2009
Great store card, i set up a DD so i wouldn't miss any payments but somehow my payment was canceled and it said i missed a payment and i was charged. i called customer service and said they cant help me but i know that i didn't canncel it so it must have been by them so i was charged £12-which i haven't got for their mistake. (read more)
Written on: 21/07/2009
I have a new look store card now and set my limit at £100 so i didnt go crazy but after reading these reviews i think im going to pay it off and snap the thing if its this much hassle. i like that you can buy things and then re-pay them gradually but i dont see the point in it if there going to charge you tonnes of money. if i would have known the arrears charges before then i wouldn't have said yes to one. they should tell you these things before but they aint even in the small print. i am... (read more)
Written on: 09/07/2009 by laurachafer
new look is the worst store card i have ever had, if u go a penny over they put charges on that u have to remortgage ur house to pay off, they put that much on mine that im still paying off six years later and thats just the iterest thats without buying anything.
a few month after i had it i cut it up and threw it in the bin and thats the best place for new look store card. i highly recomend that u DONT get one (read more)
Written on: 22/06/2009
i love new look as a store, great clothes at great prices. The New Look store card is hard to pay off. they charge you constantly so much so that when you ring customer services to arrange it to be dealt with they constantly cannot help you, the company procedures were the card is concerned wont win them any custom. i know alot of people that are not satisfied with the service and are complaining. (read more)
Written on: 21/04/2009
The New Look Store Card is a good way to prioritise your spendings. i liked the idea about saving money on your purchase. i also like the fact i can go in store and pay off my card when i want to. I also get free stuff on promo's and free goody bags and i also get the chance to win various tickets. (read more)
Written on: 14/04/2009 by NRM (1 review written)
I paid off my new look store card account based on a recent bill then I called and closed the account. I moved house and did not inform them of the address change. The new tennants did not pass on my letters and this company made no effort to call or email me. when I was finally given my post I had many letters saying that I was in arrears. I called the company to question this and they were rude, pretended that they had no record of my call and told me that my account had been passed to... (read more)
Written on: 23/11/2008
I took a new look card and when I had my statement through my boyfriend moved it whilst tidying up I forgot about it, when I found it, it was past the due date by 2 days but because I paid the full amount I haven ' t been charged for a late payment. I found this very good of them. (read more)
Written on: 21/08/2008
I like new look, the staff are always nice and the people on the phone are easy to talk to. As for the card, its great as long as you can affford it, pay your bill in full every month and you wont have a problem. (read more)
Written on: 23/07/2008
I have never missed a payment on my New Look Store Card and I always pay the bill in full. Hvaing said that this last 2 months I have been charged interest even though I haven't even been spending the on the card, and NO I haven't had it stolen. Extremly poor service I will no longer use New Look to shop in. (read more)
Written on: 30/06/2008
I have never had a problem with my New Look store card. If I used it I always pay it off when I get paid. I don ' t go mad with it and I don ' t think interest rate is high. I think it is fair if you ' re wanting to use someone ' s money to buy something then you have to be responsible to paying it back. I love my New Look Card and love the offers I get with it. I would totally reccomend a New Look Card. Pay it off when you get your bill in, if you know you can't. Don't use it! (read more)
Written on: 27/06/2008 by BernieS
Great store, best shoes for the money. Love the pink card and encourages me to shop at this store instead of more expensive ones. Make sure you pay on time - I set up a DD so it never causes me a problem. (read more)
Written on: 30/04/2008 by ZigZagZig (1 review written)
Store cards are only going to get you into debt if you let them. If you choose a £500 limit & splash out on a good few hundred pounds worth of purchases which you can't pay back, you're bound to get into trouble.
YES, the interest rate is high BUT most are. Plus, if you're sensible and get a £50 - £100 limit (or whatever you can afford) AND pay back in the stated time which should always be taken into account....the interest is only going to be a few pounds!
In conclusion; If you're... (read more)
Written on: 31/03/2008
I had the card and used it with the 20% discount, I owed the card 26.42 and didn't pay it that month it went up to 45.50. (read more)
Written on: 03/03/2008 by lollozam (1 review written)
I have never had any problems with the New Look Store Card. The only reason people get charged is because they haven't paid and yes these fees are extortionate but they are everywhere no matter what store card - I my USC card. Just pay these on time and you won't get charges. As for discount i got 30% and my interest is really really low. (read more)
Written on: 06/02/2008 by smorbey (1 review written)
I rang up to ask for the full amount I owed which they told me, and I paid it off in full there and then.
I then received a statement saying I owed around £1.40.
I rang back and asked what it was and they said it was interest - they did not include the interest I owed when I rang to ask what my balance was.
I offered to pay the interest off on the phone but they wouldn't accept such a small amount and told me to pay in-store which is so inconvenient.
Once you open a card with them they... (read more)