Superdrug Reviews - www.superdrug.co.uk

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★★☆☆☆
2.4 / 5
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Latest Reviews

★☆☆☆☆

“Never go back again ”

Written on: 26/07/2015 by CharityMurphy464 (1 review written)

I recently went to superdrugs at the fort to get my eyebrows threaded I told the lady I just wanted the bottom hairs tided up as I'm grown them thick she said yeah I told her alot of times as I'm very unsure of her five mins later she shows me them I had to hold back the tears she made them look like a thin line I couldn't wait to just leave and cry honestly I told her loads of times its probably my own fault but i thought just the stray hairs I was so close to having thick brows I'll never be… Read Full Review

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★★★★★

“Quick Delivery, Excellent Service”

Written on: 25/07/2015 by Housexe322 (1 review written)

Ordered few items online and found it very easy to do so. I was kept informed about the delivery and received my order as promised! Happy to buy here again… Read Full Review

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★☆☆☆☆

“Previous employee”

Written on: 02/07/2015 by ykMcLaughlin280 (1 review written)

I worked at superdrug for just under a year. The other members of staff are immature and rude (the majority). The assistant manager hired people depending on how 'fit' they were, not because they had talent or potential. I got given time off because I was in a accident, then when I did start work again I felt unwelcome and picked on. Also I got in trouble for not being in work, even though they gave me the time off themselves! I got underpaid nearly every week ( including holiday money ). I got… Read Full Review

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★☆☆☆☆

“Rude people (superdrug staff)”

Written on: 25/05/2015 by Style123 (1 review written)

I think it is really rude to blame people, we'll basically I went to superdrug with my daughter and we got everything we wanted and we were waiting to pay for every thing my daughter was Waugh me the whole time and the staff just pointed at my daughter and and shouted het you do not touch any of the things and I was like calm down do not go blaming my daughter for any thing then the guy said well your daughter has touched a kinder egg and opened the wrapper and just put it on the other things… Read Full Review

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★★★☆☆

“Poor Customer Service ”

Written on: 04/05/2015 by drumyachts (1 review written)

The staff were incredibly rude and unhelpful they degrade you, make you feel uncomfortable and do not give their attention. Would not recommend going there, go to Boots instead… Read Full Review

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★☆☆☆☆

“This branch of superdrug is dreadful I tried to claim...”

Written on: 22/03/2015 by zpRees365 (1 review written)

This branch of superdrug is dreadful I tried to claim an o2 priority moments on the 18th of this month at 1.30pm offer but apparently none of the staff knew how to redeem the voucher the girl shouted on one of her colleagues who also had no idea how to redeem this offer tried to claim the offer wasn't for their store even though it clearly said wellgate Dundee she then shouted on a colleague who said nope don't know what this is then shouted across the store to the manager it's another one of… Read Full Review

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★☆☆☆☆

“Discrimination”

Written on: 21/02/2015 by Sophie1952 (1 review written)

Huddersfield Branch, asked for Syndol (30), assistant said I had been in shop recently for same thing. I have not been in shop for a few months. Humiliated me in front of Customers. Said she recognised my accent, discrimnation, racism. Treated me like a criminal… Read Full Review

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★☆☆☆☆

“treated like criminals”

Written on: 29/01/2015 by llinnnaaa (1 review written)

Following a demanding day at college, I and a couple of my friends went to this store to do a bit of window shopping. In the end we decided to make a purchase. While trying to make a decision on what to buy we observed we were being watched closely by a plainclothes member of the security team - or so he later claimed to be. After giving several extremely uncomfortable, perverted, long, searching stares in my direction and that of my friends, we paid for our shopping and left - only to be… Read Full Review

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★☆☆☆☆

“Illegal Trading”

Written on: 15/01/2015 by ClarkPorter (1 review written)

CK1 and CKbe on special offer with a misleading price of £19.99 (I have photographic evidence of this). I was told by a staff member that the price was also £19.99 but when I went to pay they added on £16 taking the price to £36, again illegal. Obviously I didn't pay, questioning the legality of it and I was rudely spoken to by the manager. Their customer service skills were shocking. Well done Superdrug Newmarket, Suffolk you have just lost a customer… Read Full Review

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★☆☆☆☆

“Superdrug Longton, awful!!!”

Written on: 13/01/2015 by Belle16 (102 reviews written)

I recently purchased a cosmetic item from the SUperdrug Longton (Stoke on Trent) store. This was a concealer with a 'click' mechanism on it at a cost of £10. Upon returning home and trying to use the concealer, I realised that the twist and click mechanism wasnt working and therefore the item was unsuable. I returned to the store the next day, with the receipt, to be told rather rudely by the middle aged assitant (in front of a large queue of customers I might add) that they did not refund… Read Full Review

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★☆☆☆☆

“Web site Lighter Life promotion a deception!!”

Written on: 10/01/2015 by neAdair64 (1 review written)

An online promotion of Lighter Life products is not being honoured as stock now depleted. However promotion still advertised through out web site. Offer was buy three shakes get a Shaker free. The shaker did not arrive in the parcel or was indicated on delivery note. A call to customer services identified no more shakers are available (for the promotion). I felt deceived and even more annoyed that the promotion was still on offer when Superdrug know they cannot honour it. I was told to check… Read Full Review

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★★★☆☆

“Quite an avarage store”

Written on: 05/01/2015 by selina345 (12 reviews written)

Superdrug has been getting pricey over the last few years. It used to do some good deals but haven't seen any lately. Has a good range of hair care and make up products. Good for medicines as well… Read Full Review

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★☆☆☆☆

“Avoid online shopping”

Written on: 17/11/2014 by UnfortunateOrder (1 review written)

I placed an online order on 25th October to be delivered in store. There were 13 items valued at almost £170. On the 1st of November I was notified and collected my package but there were just 9 items. On the 3rd I was called to say the other half had arrived, a second journey to collect and I was still an item short. On the 12th my order was complete. It did take 4 phone calls several emails,3 journeys, 4.5 hours of my time and over 3 weeks to purchase something that I could and should have… Read Full Review

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★★★★★

“The best ever”

Written on: 15/11/2014 by 104McDonald (1 review written)

Personally i think that the order being messed up (which it wasn't) will be superdrugs fault, how ever the posting sevice will not be. I love their products and the brands, there is no fault for me… Read Full Review

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★★★☆☆

“Item missing from order”

Written on: 02/10/2014 by Cailyng196 (1 review written)

I have successfully placed a few online orders with Superdrug. There has not been a problem with delivery until recently. My complaint is the non-response from Superdrug's customer services - well there is no customer service ! I advised them that the delivery had an item missing but no reponse has received from them since my complaint over 2 weeks ago !!! This is not good. So, everything was fine, ordering / receiving goods until there is a query and suddenly Superdrug is very quiet… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 20/09/2014 by Maraa280 (1 review written)

Last week, I placed an order via the website, after doing the order I released I forgot some bits, so placed an order. Had a Superdrug parcel turn up on my doorstep, so thought gosh that was quick, only to find out that it was somebody elses order. So I rung countless times to the Customer Services team. After 12 times of calling, I finally get through to a miserable lady who didn't seem apologetic. Told her what happened and told her the correct order number etc and was told the replacement… Read Full Review

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★★★★☆

“A Good Shop With Plenty of Room and Need for Improvement”

Written on: 29/07/2014 by Shopaholic666 (7 reviews written)

Superdrug is a very useful place to buy things from. Often cheaper than its counterpart Boots and also with a pharmacy, Superdrug has many great deals, offers and lower prices on most things. The customer service in this shop is not good. Employees are always lazy, bored and sometimes very rude. They clearly do not want to be there and do not enjoy working there. Many times I have gone in and a huge queue has formed with only one person on the tills, by the time they bother to call for… Read Full Review

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★☆☆☆☆

“Disgusting customer confidentiality”

Written on: 23/07/2014

I purchased a clearblue pregnancy test from a Superdrug store a couple of months ago - me and my partner are in no position to look after a child at the moment, so it was only the two of us that knew I had purchased the test, and that is how we wanted it to stay. The test turned out negative, and that was the end of that. Two months down the line, a good friend of mine informed me that she had been asked by a friend if I had had a 'pregnancy scare' a couple of months ago. It turns out that one… Read Full Review

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Grumpyyoungwoman's Comment

Written on: 21/06/2015

I agree that is disgusting - I would ring their customer service if I was you.

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★☆☆☆☆

“Sent me used makeup and stole my money”

Written on: 19/04/2014 by DayanaMonroe (1 review written)

I was appalled with superdrug, they sent me used make up with a broken seal. When i informed them, they couldnt care less but loosely just told me to return it. No apology! I returned it via their freepost service and obtained proof of postage as I was asked to. more than 6 weeks later, I have heard nothing. COuntless email to superdrug have seen me being fobbed off, as they are sending me generic one line replies which give me no information of the status of my refund. I am confused and… Read Full Review

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★★★★★

“nice surprise”

Written on: 02/02/2014

I placed the order online for just £10, it arrived quickly, a lot quicker than i expected. Also - my parcel contained well packed product, as well as some freebies, which was basicaly so nice, it brighten up my day! I did order from superdrug before, and to be fair - I never had any problems… Read Full Review

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