Superdrug Reviews - www.superdrug.co.uk

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★★☆☆☆
2.3 / 5
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Latest Reviews

★☆☆☆☆

“Disaster of a company beyond useless”

Written on: 28/08/2016 by KelsieSchneider (1 review written)

Ordered 3 times from them, so far only 1 of them has turned up! They sent no confirmation email saying that their warehouse has had problems, that's fair enough but then was told I may get the confirmation emails? I may get them. Just sent a report to Citizens Advice about how legal that response was (assuming not very) waiting back for their response. Never going near this useless inept company every again, they're an utter joke so putting this down to experience of course, what company… Read Full Review

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★☆☆☆☆

“"Worst Customer Service "”

Written on: 10/06/2016 by Mandira (1 review written)

Very Very bad service.The old lady really don't know how to deal with customer.I think she needs some training about dealing with the customer. I'm not gonna visit this shop again… Read Full Review

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★☆☆☆☆

“new store bad employees”

Written on: 18/04/2016 by Alejandroq305 (1 review written)

there is a new store that has opened up in Whitechapel E1 area in London. it has the worst customer service. I had gone there today lunch time to purchase some make up on my lunch break. the employee at front was struggling to serve one customer let alone me. there was a colleague behind him stacking and talking. he kept looking but did not even offer to serve me. First of all its lunch time so its the peak of the day and people have to go back to work. nut that didn't occur to the workers… Read Full Review

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★☆☆☆☆

“Website basket payments broken for too liong”

Written on: 18/10/2015

For many months now I have been online ordering of goods with excellent delivery times. For about a week now the website works as far as payment then the link is broken. It is not good enough for IT repairs to take more than a couple of days and it ismassive inconveniece to its online customers to the point where other online suppliers are found and Superdrug loses trade. I now find there is a New Superdrug website.....great.....but low and behold it has the same payment problems. Hope you… Read Full Review

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★☆☆☆☆

“Website not working!”

Written on: 10/10/2015

I spent hours adding stuff to my basket, finding make up, hair products etc, only to find after all that that I couldn't get to the payment screen. So what a complete waste of my time! I was using an iPad, which works perfectly well with other stores websites. I tried again the next day on my Nokia mobile only to get the same problem. SUPERDRUG please sort out your website, this isn't good enough!!!… Read Full Review

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Catwhowalksbyherself's Comment

Written on: 16/10/2015

I have had a huge problem with the website. Last night I tried to buy two items, only to find that there are 109 items listed as being in my basket at a cost of over £2000! Pressing "clear basket" just takes me to an error message. I tried on my tablet, my phone and my desktop and it was the same everywhere. Tried again this morning still the same and have now bought the products elsewhere!

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★☆☆☆☆

“EYEBROWS ”

Written on: 07/09/2015 by ChampagneEllie (1 review written)

07.09.15 I have just had my eyebrows threaded in Beckenham Kent. I asked for a tidy up and I added I didn't want them any thinner. What I got was terrible. One was thinner than the other one. The tops looked spikey! Even on the right one, it looked like I'm balding where she has taken too much off. I will never visit there again!!!! Aargh!!!… Read Full Review

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★★★★★

“Helpful staff”

Written on: 16/08/2015 by Newtownards53 (1 review written)

Went into superdrug in newtownards. I have had a Brazilian blow dry and needed a sulphate free shampoo. The staff couldn't do enough for me and were so friendly. I purchased l'oreal ultra Riche nourishing shampoo and conditioner. Really pleased with results and will go back there again! Lovely staff so thanks again Lynn nelson… Read Full Review

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★☆☆☆☆

“Never go back again ”

Written on: 26/07/2015 by CharityMurphy464 (1 review written)

I recently went to superdrugs at the fort to get my eyebrows threaded I told the lady I just wanted the bottom hairs tided up as I'm grown them thick she said yeah I told her alot of times as I'm very unsure of her five mins later she shows me them I had to hold back the tears she made them look like a thin line I couldn't wait to just leave and cry honestly I told her loads of times its probably my own fault but i thought just the stray hairs I was so close to having thick brows I'll never be… Read Full Review

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★★★★★

“Quick Delivery, Excellent Service”

Written on: 25/07/2015 by Housexe322 (1 review written)

Ordered few items online and found it very easy to do so. I was kept informed about the delivery and received my order as promised! Happy to buy here again… Read Full Review

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★☆☆☆☆

“Previous employee”

Written on: 02/07/2015 by ykMcLaughlin280 (1 review written)

I worked at superdrug for just under a year. The other members of staff are immature and rude (the majority). The assistant manager hired people depending on how 'fit' they were, not because they had talent or potential. I got given time off because I was in a accident, then when I did start work again I felt unwelcome and picked on. Also I got in trouble for not being in work, even though they gave me the time off themselves! I got underpaid nearly every week ( including holiday money ). I got… Read Full Review

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★☆☆☆☆

“Rude people (superdrug staff)”

Written on: 25/05/2015 by Style123 (1 review written)

I think it is really rude to blame people, we'll basically I went to superdrug with my daughter and we got everything we wanted and we were waiting to pay for every thing my daughter was Waugh me the whole time and the staff just pointed at my daughter and and shouted het you do not touch any of the things and I was like calm down do not go blaming my daughter for any thing then the guy said well your daughter has touched a kinder egg and opened the wrapper and just put it on the other things… Read Full Review

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★★★☆☆

“Poor Customer Service ”

Written on: 04/05/2015 by drumyachts (1 review written)

The staff were incredibly rude and unhelpful they degrade you, make you feel uncomfortable and do not give their attention. Would not recommend going there, go to Boots instead… Read Full Review

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Adebojomi's Response to drumyachts's Review

Written on: 06/08/2015

Very poor customer service. Been in North Finchley ,London recently, and I will never ever go again to any of them. Boots is the correct place to fell welcomed and treated with respect.

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★☆☆☆☆

“This branch of superdrug is dreadful I tried to claim...”

Written on: 22/03/2015 by zpRees365 (1 review written)

This branch of superdrug is dreadful I tried to claim an o2 priority moments on the 18th of this month at 1.30pm offer but apparently none of the staff knew how to redeem the voucher the girl shouted on one of her colleagues who also had no idea how to redeem this offer tried to claim the offer wasn't for their store even though it clearly said wellgate Dundee she then shouted on a colleague who said nope don't know what this is then shouted across the store to the manager it's another one of… Read Full Review

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★☆☆☆☆

“Discrimination”

Written on: 21/02/2015 by Sophie1952 (1 review written)

Huddersfield Branch, asked for Syndol (30), assistant said I had been in shop recently for same thing. I have not been in shop for a few months. Humiliated me in front of Customers. Said she recognised my accent, discrimnation, racism. Treated me like a criminal… Read Full Review

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★☆☆☆☆

“treated like criminals”

Written on: 29/01/2015 by llinnnaaa (1 review written)

Following a demanding day at college, I and a couple of my friends went to this store to do a bit of window shopping. In the end we decided to make a purchase. While trying to make a decision on what to buy we observed we were being watched closely by a plainclothes member of the security team - or so he later claimed to be. After giving several extremely uncomfortable, perverted, long, searching stares in my direction and that of my friends, we paid for our shopping and left - only to be… Read Full Review

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★☆☆☆☆

“Illegal Trading”

Written on: 15/01/2015 by ClarkPorter (1 review written)

CK1 and CKbe on special offer with a misleading price of £19.99 (I have photographic evidence of this). I was told by a staff member that the price was also £19.99 but when I went to pay they added on £16 taking the price to £36, again illegal. Obviously I didn't pay, questioning the legality of it and I was rudely spoken to by the manager. Their customer service skills were shocking. Well done Superdrug Newmarket, Suffolk you have just lost a customer… Read Full Review

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★☆☆☆☆

“Superdrug Longton, awful!!!”

Written on: 13/01/2015 by Belle16 (103 reviews written)

I recently purchased a cosmetic item from the SUperdrug Longton (Stoke on Trent) store. This was a concealer with a 'click' mechanism on it at a cost of £10. Upon returning home and trying to use the concealer, I realised that the twist and click mechanism wasnt working and therefore the item was unsuable. I returned to the store the next day, with the receipt, to be told rather rudely by the middle aged assitant (in front of a large queue of customers I might add) that they did not refund… Read Full Review

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★☆☆☆☆

“Web site Lighter Life promotion a deception!!”

Written on: 10/01/2015 by neAdair64 (1 review written)

An online promotion of Lighter Life products is not being honoured as stock now depleted. However promotion still advertised through out web site. Offer was buy three shakes get a Shaker free. The shaker did not arrive in the parcel or was indicated on delivery note. A call to customer services identified no more shakers are available (for the promotion). I felt deceived and even more annoyed that the promotion was still on offer when Superdrug know they cannot honour it. I was told to check… Read Full Review

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★★★☆☆

“Quite an avarage store”

Written on: 05/01/2015 by selina345 (12 reviews written)

Superdrug has been getting pricey over the last few years. It used to do some good deals but haven't seen any lately. Has a good range of hair care and make up products. Good for medicines as well… Read Full Review

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★☆☆☆☆

“Avoid online shopping”

Written on: 17/11/2014 by UnfortunateOrder (1 review written)

I placed an online order on 25th October to be delivered in store. There were 13 items valued at almost £170. On the 1st of November I was notified and collected my package but there were just 9 items. On the 3rd I was called to say the other half had arrived, a second journey to collect and I was still an item short. On the 12th my order was complete. It did take 4 phone calls several emails,3 journeys, 4.5 hours of my time and over 3 weeks to purchase something that I could and should have… Read Full Review

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