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| Quality of service | 7.2/10   |
|---|---|
| Layout of shop | 7.4/10 |
| Value for Money | 8.5/10 |
| Reviewer Rating | 7.4/10 |
| Overall Rating | 6.4/10 |
Full review by
Joan Williams
on 17th Sep 2008
User Rating : 5
Respect :
0
Good Points: I love Superdrug because it has a fantastic variety of products, There a lot of bargains and their price is fair... For me it is No1 in Cosmetics...
Bad Points: My shopping experience was marred by the apparent lack of good customer service I received in my local store, and quite a few seemingly impolite sales assistants. Whatever happened to service with a smile?
General comments: I went shopping in Superdrug Camberwell today and realised that I had to let my views of the Customer Service I received be heard. Superdrug is a great store with great Bargains and a fantastic variety of products, but I feel that some of the staff let it down very badly, that is if I can find any of them to assist me. I find that walking around the store makes me feel frustrated because there hardly ever appears to be anyone on the shop floor to assist me. When I do find someone they seem to be gone in a flash without dealing with my queries to my satisfaction. I believe this really needs to be looked at if Superdrug is interested in giving their customers a good level of Customer Service.
Joan Williams's review and ratings | 195 words
Review by
Guest.
on 6th Sep 2008
User Rating : 0
Respect :
0
I shoppped in Superdrug in Pailsley on Friday 05-09-2008. I want to advise you of my experience of what I feel was unacceptable customer service. Recently the perfume display in the store has been brought down to the front of the store where the checkout used to be. I approached one of the three sales assistants at the perfume counter (who were apparently standing chatting among themselves) and proferred my purchase for payment. I was told to go to the other side of the store where I could pay f ...
Guest.'s full review | 319 words
Review by
Guest.
on 11th Feb 2008
User Rating : 10
Respect :
0
blows boots the chemist out of the water.
Guest.'s full review | 32 words
Review by
yellowtimechris
on 19th Sep 2007
User Rating : 8
Respect :
0
Superdrug are actually really good for phones and now stock phones from Virgin and T Mobile, where before they only used to stock phones from 3-Three.
The prices are competitive and the handsets are decent quality.
If you want a cheap spare phone then this is the place to go.
yellowtimechris's full review | 50 words | 1 comment added.
Review by
sabahat
on 9th Aug 2007
User Rating : 10
Respect :
0
Superdrug sell good quality products, and products are very well displayed. Also, the staff are very helpful and polite with their customers.
sabahat's full review | 24 words
Review by
richard45210
on 24th Mar 2006
User Rating : 10
Respect :
0
Recently my local Superdrug (Abingdon) underwent a refurishment and there is even more room in the same space on the shop floor, I go there to purchase all my toiletries and find the quality OK especially their own brands.
richard45210's full review | 46 words
Review by
manutdgirl4eva
on 1st Dec 2005
User Rating : 2
Respect :
0
I used to like Superdrug but recently I have found that there are many thing on sale that are out of date and it is in more than one Superdrug.
manutdgirl4eva's full review | 39 words | 1 comment added.
Review by
Bam
on 10th Aug 2004
User Rating : 10
Respect :
0
I bought my LG U8110 from superdrug and I found the man working there to be helpful. He answered all of my questions, and told me about the threepay top up because I didn't know what VideoTalk and that strange stuff was. They promised to try their best to match other prices, they knew lots about the handests, they had demo models running to let you have a play, and they gave helpful advice to people. Definitely recommended.
Bam's full review | 82 words
Review by
Liz19
on 20th Jul 2004
User Rating : 10
Respect :
0
I adore Superdrug - you walk in and your greeted with tons of fantastic offers and products.There is always a sale or special offers on which mean that its excellent value for money. The best health and beauty shop you could find.
Liz19's full review | 51 words | 1 comment added.
Review by
babydoll57
on 18th Mar 2004
User Rating : 9
Respect :
+1
You get very good personal attention from friendly staff at Superdrug who allow you to sample any fragrances you are interested in. They also recommend fragrances and sizes to suit your budget. They are quite knowledgable about their products. Unfortunately, you usually have to wait a while to get through the checkout.
babydoll57's full review | 57 words
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