Superdrug Reviews - www.superdrug.co.uk

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★★★☆☆
2.6 / 5
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  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Avoid online shopping”

Written on: 17/11/2014 by UnfortunateOrder (1 review written)

I placed an online order on 25th October to be delivered in store. There were 13 items valued at almost £170. On the 1st of November I was notified and collected my package but there were just 9 items. On the 3rd I was called to say the other half had arrived, a second journey to collect and I was still an item short. On the 12th my order was complete. It did take 4 phone calls several emails,3 journeys, 4.5 hours of my time and over 3 weeks to purchase something that I could and should have… Read Full Review

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★★★★★

“The best ever”

Written on: 15/11/2014 by 104McDonald (1 review written)

Personally i think that the order being messed up (which it wasn't) will be superdrugs fault, how ever the posting sevice will not be. I love their products and the brands, there is no fault for me… Read Full Review

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★★★☆☆

“Item missing from order”

Written on: 02/10/2014 by Cailyng196 (1 review written)

I have successfully placed a few online orders with Superdrug. There has not been a problem with delivery until recently. My complaint is the non-response from Superdrug's customer services - well there is no customer service ! I advised them that the delivery had an item missing but no reponse has received from them since my complaint over 2 weeks ago !!! This is not good. So, everything was fine, ordering / receiving goods until there is a query and suddenly Superdrug is very quiet… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 20/09/2014 by Maraa280 (1 review written)

Last week, I placed an order via the website, after doing the order I released I forgot some bits, so placed an order. Had a Superdrug parcel turn up on my doorstep, so thought gosh that was quick, only to find out that it was somebody elses order. So I rung countless times to the Customer Services team. After 12 times of calling, I finally get through to a miserable lady who didn't seem apologetic. Told her what happened and told her the correct order number etc and was told the replacement… Read Full Review

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★★★★☆

“A Good Shop With Plenty of Room and Need for Improvement”

Written on: 29/07/2014 by Shopaholic666 (7 reviews written)

Superdrug is a very useful place to buy things from. Often cheaper than its counterpart Boots and also with a pharmacy, Superdrug has many great deals, offers and lower prices on most things. The customer service in this shop is not good. Employees are always lazy, bored and sometimes very rude. They clearly do not want to be there and do not enjoy working there. Many times I have gone in and a huge queue has formed with only one person on the tills, by the time they bother to call for… Read Full Review

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★☆☆☆☆

“Disgusting customer confidentiality”

Written on: 23/07/2014

I purchased a clearblue pregnancy test from a Superdrug store a couple of months ago - me and my partner are in no position to look after a child at the moment, so it was only the two of us that knew I had purchased the test, and that is how we wanted it to stay. The test turned out negative, and that was the end of that. Two months down the line, a good friend of mine informed me that she had been asked by a friend if I had had a 'pregnancy scare' a couple of months ago. It turns out that one… Read Full Review

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★☆☆☆☆

“Sent me used makeup and stole my money”

Written on: 19/04/2014 by DayanaMonroe (1 review written)

I was appalled with superdrug, they sent me used make up with a broken seal. When i informed them, they couldnt care less but loosely just told me to return it. No apology! I returned it via their freepost service and obtained proof of postage as I was asked to. more than 6 weeks later, I have heard nothing. COuntless email to superdrug have seen me being fobbed off, as they are sending me generic one line replies which give me no information of the status of my refund. I am confused and… Read Full Review

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★★★★★

“nice surprise”

Written on: 02/02/2014

I placed the order online for just £10, it arrived quickly, a lot quicker than i expected. Also - my parcel contained well packed product, as well as some freebies, which was basicaly so nice, it brighten up my day! I did order from superdrug before, and to be fair - I never had any problems… Read Full Review

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★☆☆☆☆

“Pharmd320”

Written on: 20/09/2013

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★☆☆☆☆

“Pharmf599”

Written on: 20/09/2013

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★☆☆☆☆

“I finally have to give up on this place !”

Written on: 15/08/2013

I shop here about once a week, the lower price kept me coming back - no more though. I spend about £60 everytime I come In here - about £9 cheaper than the same shop at boots. HOWEVER I have never been in here and not been insulted by the staff ! It's just too much now. I thought Bexleyheath was bad but I visited woolwich again today and was torn between smacking the assistant and crying. Please don't use superdrug !! Go 2 mins up the road to boots - you will thank me for it !!( can I just… Read Full Review

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★★☆☆☆

“Agressive pharmacy assistant”

Written on: 30/06/2013

After realising a mistake had happened to my prescription, I attended my local Superdrug to try to sort it out. After discussing the situation with the Pharmacist and an assistant, we realised it was probably the mistake of the surgery, however the Pharmacist(female) was extremely aggressive, and didn,t make any attempt to help me with the problem, continuing to serve another customer at the same time, totally ignoring me. Needless to say, I will never shop in my local or any other Superdrug… Read Full Review

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★★☆☆☆

“Good, if it doesn't break”

Written on: 19/06/2013 by CaityHeart (7 reviews written)

I find superdrug to be great if you pop into it in town, the staff are generally polite or at least decent as usual staff in any shop, I wouldn't say someones really stood out to me but I've never left with a bitter taste in my mouth. They stock the fabulous MUA brand which is great for budgeters and has a number of UD dupes available for 1/8 of the price. And when they have offers like 3 for 2 it's even better value for money. However, EVERY TIME I have ordered from their website, every… Read Full Review

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★★★☆☆

“Superdrug barcode stickers”

Written on: 30/05/2013 by olgit (5 reviews written)

Why do Superdrug stores insist on sticking their own barcode label on nearly every item? Even more annoying is that they are often stuck over the product's information and instructions. Its presence immediately disfigures and downgrades the item you've just spent your good money on. I can't think of any other chain of stores that does this. Surely it shouldn't be necessary, when products already have a barcode printed on them?… Read Full Review

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Myseriousshopper's Response to olgit's Review

Written on: 18/05/2014

They are actually anti theft security tags. Since March 2014 you will see less of them as new systems have been introduced.

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★★★★☆

“Love the web service”

Written on: 23/04/2013 by JayneReviews (5 reviews written)

I don't often go into Superdrug's actual high street stores, but saw a few bargains on their website recently and couldn't resist! I got a particularly good deal on their own brand hair dye, which I love, and having tested loads of more expensive dyes, I can definitely recommend it! I found online checkout fast and easy, and even though I didn't choose next day delivery, the items still arrived next day anyway which was a bonus!… Read Full Review

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★★☆☆☆

“STAFF SO RUDE AT BEXLEYHEATH!!”

Written on: 22/03/2013

Now, I myself am a beauty bargain fan, as superdrug can sometimes be cheaper than boots, but the staff in Bexleyheath are incredibly rude! When you are browsing the makeup at this specific store will follow you round the whole shop, STARING AT YOU... When my friend and I were looking at some products, she was testing something out, which was ALREADY open, and clearly could of been a tester, my friend was just about to use it, and this woman who had been staring at us, practically eyeraping us… Read Full Review

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★☆☆☆☆

“Pharme37”

Written on: 15/03/2013

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★☆☆☆☆

“Pharme180”

Written on: 15/03/2013

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★☆☆☆☆

“Pharma837”

Written on: 15/03/2013

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★☆☆☆☆

“Pharmk699”

Written on: 15/03/2013

Hello! ckaafdf interesting ckaafdf site! I'm really like it! Very, very ckaafdf good!… Read Full Review

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