Superdrug Reviews - www.superdrug.co.uk

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★★★☆☆
2.6 / 5
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  • Quality of service

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  • Value For Money

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Latest Reviews

★★★★☆

“A Good Shop With Plenty of Room and Need for Improvement”

Written on: 29/07/2014 by Shopaholic666 (7 reviews written)

Superdrug is a very useful place to buy things from. Often cheaper than its counterpart Boots and also with a pharmacy, Superdrug has many great deals, offers and lower prices on most things. The customer service in this shop is not good. Employees are always lazy, bored and sometimes very rude. They clearly do not want to be there and do not enjoy working there. Many times I have gone in and a huge queue has formed with only one person on the tills, by the time they bother to call for… Read Full Review

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★☆☆☆☆

“Disgusting customer confidentiality”

Written on: 23/07/2014

I purchased a clearblue pregnancy test from a Superdrug store a couple of months ago - me and my partner are in no position to look after a child at the moment, so it was only the two of us that knew I had purchased the test, and that is how we wanted it to stay. The test turned out negative, and that was the end of that. Two months down the line, a good friend of mine informed me that she had been asked by a friend if I had had a 'pregnancy scare' a couple of months ago. It turns out that one… Read Full Review

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★☆☆☆☆

“Sent me used makeup and stole my money”

Written on: 19/04/2014 by DayanaMonroe (1 review written)

I was appalled with superdrug, they sent me used make up with a broken seal. When i informed them, they couldnt care less but loosely just told me to return it. No apology! I returned it via their freepost service and obtained proof of postage as I was asked to. more than 6 weeks later, I have heard nothing. COuntless email to superdrug have seen me being fobbed off, as they are sending me generic one line replies which give me no information of the status of my refund. I am confused and… Read Full Review

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★★★★★

“nice surprise”

Written on: 02/02/2014

I placed the order online for just £10, it arrived quickly, a lot quicker than i expected. Also - my parcel contained well packed product, as well as some freebies, which was basicaly so nice, it brighten up my day! I did order from superdrug before, and to be fair - I never had any problems… Read Full Review

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★☆☆☆☆

“Pharmd320”

Written on: 20/09/2013

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★☆☆☆☆

“Pharmf599”

Written on: 20/09/2013

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★☆☆☆☆

“I finally have to give up on this place !”

Written on: 15/08/2013

I shop here about once a week, the lower price kept me coming back - no more though. I spend about £60 everytime I come In here - about £9 cheaper than the same shop at boots. HOWEVER I have never been in here and not been insulted by the staff ! It's just too much now. I thought Bexleyheath was bad but I visited woolwich again today and was torn between smacking the assistant and crying. Please don't use superdrug !! Go 2 mins up the road to boots - you will thank me for it !!( can I just… Read Full Review

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★★☆☆☆

“Agressive pharmacy assistant”

Written on: 30/06/2013

After realising a mistake had happened to my prescription, I attended my local Superdrug to try to sort it out. After discussing the situation with the Pharmacist and an assistant, we realised it was probably the mistake of the surgery, however the Pharmacist(female) was extremely aggressive, and didn,t make any attempt to help me with the problem, continuing to serve another customer at the same time, totally ignoring me. Needless to say, I will never shop in my local or any other Superdrug… Read Full Review

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★★☆☆☆

“Good, if it doesn't break”

Written on: 19/06/2013 by CaityHeart (7 reviews written)

I find superdrug to be great if you pop into it in town, the staff are generally polite or at least decent as usual staff in any shop, I wouldn't say someones really stood out to me but I've never left with a bitter taste in my mouth. They stock the fabulous MUA brand which is great for budgeters and has a number of UD dupes available for 1/8 of the price. And when they have offers like 3 for 2 it's even better value for money. However, EVERY TIME I have ordered from their website, every… Read Full Review

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★★★☆☆

“Superdrug barcode stickers”

Written on: 30/05/2013 by olgit (5 reviews written)

Why do Superdrug stores insist on sticking their own barcode label on nearly every item? Even more annoying is that they are often stuck over the product's information and instructions. Its presence immediately disfigures and downgrades the item you've just spent your good money on. I can't think of any other chain of stores that does this. Surely it shouldn't be necessary, when products already have a barcode printed on them?… Read Full Review

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Myseriousshopper's Response to olgit's Review

Written on: 18/05/2014

They are actually anti theft security tags. Since March 2014 you will see less of them as new systems have been introduced.

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★★★★☆

“Love the web service”

Written on: 23/04/2013 by JayneReviews (5 reviews written)

I don't often go into Superdrug's actual high street stores, but saw a few bargains on their website recently and couldn't resist! I got a particularly good deal on their own brand hair dye, which I love, and having tested loads of more expensive dyes, I can definitely recommend it! I found online checkout fast and easy, and even though I didn't choose next day delivery, the items still arrived next day anyway which was a bonus!… Read Full Review

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★★☆☆☆

“STAFF SO RUDE AT BEXLEYHEATH!!”

Written on: 22/03/2013

Now, I myself am a beauty bargain fan, as superdrug can sometimes be cheaper than boots, but the staff in Bexleyheath are incredibly rude! When you are browsing the makeup at this specific store will follow you round the whole shop, STARING AT YOU... When my friend and I were looking at some products, she was testing something out, which was ALREADY open, and clearly could of been a tester, my friend was just about to use it, and this woman who had been staring at us, practically eyeraping us… Read Full Review

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★☆☆☆☆

“Pharme37”

Written on: 15/03/2013

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★☆☆☆☆

“Pharme180”

Written on: 15/03/2013

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★☆☆☆☆

“Pharma837”

Written on: 15/03/2013

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★☆☆☆☆

“Pharmk699”

Written on: 15/03/2013

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★☆☆☆☆

“Croydon whitgift rude staff ”

Written on: 06/02/2013

Went into the whitgift branch in Croydon today and the till woman was so up her own arse it was unbelievable. I was polite to her and she forgot to ask me for my loyalty card so I reminded her and she rolled her eyes and accepted the card. She is a chav looking blonde woman. And I will go in next time and find out her name. This is not the first time I have experienced rudeness by the same sales woman. She needs to go back to training or be fired for being so bloody rude to people. Next time I… Read Full Review

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★☆☆☆☆

“Ordering online”

Written on: 16/01/2013 by NatalieMorrison (1 review written)

I ordered items on the 30th of December and got an email on the 2nd saying it'll arrive in 3-5 business days. The money was taken out of my account on the 3rd. Last week i still hadn't received my order so contacted them via their website. I have still had no reply so don't know where it is or if i will ever get it. Their customer service is terrible and seeing as they are a well-known company I thought they'd have good service. I am not at all impressed and when I have either received my order… Read Full Review

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★☆☆☆☆

“poor service”

Written on: 05/01/2013

Insulting rude shop assistant Poor service Left me feeling like a criminal when innocently trying perfume testers. Shop assistant told me to stop walking behind the tills (no please or thank you). I was stood in front of a perfume display at the side of the till counter, not behind the tills. No sign or barrier indicating not to approach the display where the testers were located and she offerred no assistance as an alternative. She just walked back to her till. Very rude. It has put me off… Read Full Review

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★★☆☆☆

“Rude staff in-store.”

Written on: 06/04/2012

I have shopped in superdrug for a long time as in years. However recently i feel that the service of one particular store has gone down hill (Perry Barr in Birmingham). On one occasion i entered the store to be greeted by a friendly sales assistant, whilst i was browsing it was obvious that she was either new or on a trial as the manager came over and started carrying out her review right next to me, covering areas such as how to sell (a pushy description) fair enough as a business profit maybe… Read Full Review

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