Furniture@Work Ltd Catalogue Reviews

Watch this item
Furniture@Work Ltd
0.8 stars
Average rating for this product is: 0.8 out of 5

From 0 ratings and 92 reviews

Thumb down 13% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


Average Ratings for Furniture@Work Ltd

  • Value for Money1.3 stars
  • Overall rating0.8 stars

92 Reviews For Furniture@Work Ltd

  • scolly 8th Nov 2009

    Reviewer rating: 1 stars


    scolly's review has yet to be rated - Be the first!
    Report this review



    DO NOT ORDER FROM THIS COMPANY!!!!
    Did not want to give them any rating, they are rubbish and don't deserve any stars at all!
    I ordered a clerical teachers desk on 3rd August, expecting it within 10 days as the website states. I chased delivery EVERY week to be fobbed off by customer services that it would be with me by the end of the week after, and that I would be phoned with a delivery date. Nothing!! I chased every week, and was put on hold each time for ages! I finally cancelled my order on 9th October, over 8 weeks after they took my £145, but had still not received my refund by the end of October! I called my bank, who stopped my card and raised a disputed transaction against them, meaning I was inconvenienced even more because of this appallingly managed business! I finally received my refund from them on 5th November!! Their customer services is shocking and management style attrocious. Believe nothing they tell you! I will be reporting thme to Trading Standards, and recommend that all of us who have had the mispleasure of this company do the same so that we can warn the rest before they too get into months of hassle with nothing to show for it! I thought I was quite savvy at shopping on line, and feel very foolish that I only discovered this website when it was far too late!

  • Sue Hubble 7th Nov 2009

    Reviewer rating: 1 stars


    Sue Hubble's review has yet to be rated - Be the first!
    Report this review


    Furniture @ Work and their distribution's company Dams International are the worst companies I have ever dealt with - ever. I ordered just 1 table to be delivered between 5 - 10 days. A table top and 4 legs arrived over a week late with no fittings. I rang customer services 5 times and held on for at least 10 minutes each time without making contact. Once I waited 15 mins only to be cut off. To get through to speak to a person you normally have to hold on for 20 minutes. If you call sales ...

  • Guest 30th Oct 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    I don't really have time to write a long review, but suffice it to say I will never order from this company again - their staff are nice on the phone - that's the only good thing I can say. Our (small) furniture order was delivered late, damaged and to the wrong address - a pub down the road. The delivery service dumped the box at the door when the pub manager was not around. I've spent over 15 minutes waiting to speak to customer services at least 3 times!! I am promised action that never ...

  • Guest 26th Oct 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    Furniture@work is by far the worst on line company I have dealt with. I ordered goods which were promised in 5 to ten days but after 15 days had passed I telephoned. I had to listen to piped music on an 0844 line for 20 minutes before I was told that the good would not be with me for a further 30 days. This is a total of 45 days on a promised 10 to 15 days. I sent an email to their dedicated email address and after five days I have still not heard anything back (other than a standard receipt fo ...

  • Guest 21st Oct 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    This company is a joke and not a very funny one. Order several weeks late, it takes 20 minutes to get through to customer service to be promised another delivery date which again won't happen. We have now cancelled the order, I just hope the not as poor at refunding the payment!

  • Guest 19th Oct 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    I would not use this company ever again. i ordered desks and office equipment. have had to chase the order 3 times without success. each time I have been told the order is in dispatch but each time told different dates and times, it's always 'by the end of the week'. I'm disgraced that companies like these can stay in operation. they've even sent me their catalogue - future orders - i think not! - their catalogue has been filed in the bin!

  • Guest 17th Oct 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    What a shame I have to give them even 1 star. They just don't deserve it. They have just let me down with non delivery of furniture I ordered well over a week a go. I specified a delivery before the 19 Oct. Today (Fri 16 Oct) still nothing has turned up. Spent ages ringing to be left on hold each time for up to 15 mins a go! Eventually spoke to a manager who said it wouldn't be with us in time at all! This is despite being assured several times during ordering it was all in stock and should ...

  • Guest 16th Oct 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    Wish I'd read the reviews first -- this company has terrible delivery history and nightmare customer services and my experience echoes the other negative reviews

  • Guest 13th Oct 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    This is one of the worst companies that I have ever had the misfortune to deal with. Their customer service does not exist. I would not give them any stars at all if I didn't have to.

    I wish I had read some reviews about it before ordering.

    I ordered 3 items of office furniture, 2 of which were delivered by their supplier within a few days of the order. Great. Lovely furniture. One item was out of stock and due to be in stock in a couple more weeks. I waited and waited, I emailed F@W num ...

  • Guest 1st Oct 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    Like previous comments they're very happy to take your money. Furniture@Work don't chase delivery dates etc. They'll put you on hold for over 10mins then they won't sort the problem out and promise to phone back - this never happens. We will not be using them again.

  • Guest 17th Sep 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    Furniture at work are the worst company I have ever dealt with! I received a phone call last week from a very rude and stubborn delivery man claiming to be at my office and 'how long are you gonna be as i dont do stairs'. I got down there within 5minutes and he had left...with the furniture!! Fuming, I made a phone call demanding he return the furniture when he can as it is an URGENT order. I was at this point very confused as a day before this I received a phone call from furniture at work tel ...

  • Guest 15th Sep 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    Furniture@Work is the most rubbish store out there DO NOT BUY ANYTHING FROM HERE they will never send the order out iv been waiting for over 1 month for a chair that was supposed to be sent next day. Dont get any replays to my e mails so i phoned and cancelled the order. DO NOT USE THIS COMPANY!!!

    PS: this company is not even wurth 1 star but i have to give it atleast 1 star lol....

  • Guest 8th Sep 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    i have not received my Furniture@Work Ltd order after over two weeks and i have not been able to make contact.

  • neveragainnever 28th Aug 2009

    Reviewer rating: 1 stars


    neveragainnever 's review has yet to be rated - Be the first!
    Report this review


    never use Furniture@Work and if you do be prepared to have a good solicitor. i am not a rival just a customer who experienced what this company is all about....promise an order...pay....failure to be delivered...cancel.....no refund.....promises.....still no refund...promises......still no refund.....promises.
    and after reading of the standard of the furniture when it does arrive, i'm kind of glad i cancelled.

  • Guest 26th Aug 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    I ordered 2 chairs over the phone with Furniture@Work Ltd and the telesales boy said they were available for express delivery the following day AND guaranteed it! The next day I phoned to check where the delivery van might be and I was told that they would'nt be with me until 5 days later. I cancelled straight away and was put through to the 'accounts' department who said I would get a refund straight away. I am still waiting 12 days later. NEVER consider using this company no matter how cheap t ...

  • Guest 13th Jul 2009

    Reviewer rating: 0 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    Reported Furniture@Work to Trading Standards, customer service appalling, chair delivered damaged, numerous phone calls and emails, a company that runs like this should be closed down.

  • Saharawi Rank: Lance Corporal 10th Jun 2009

    Reviewer rating: 0 stars


    Saharawi's review has yet to be rated - Be the first!
    Report this review


    Customer service with Furniture@Work Ltd... possibly the worst I've experienced.Product arrived for self assembly but minus a key part in AprilPhoned on same day to request replacement part.Numerous calls later over the following weeks they dispatched the wrong part.Next call was to inform them of the arrival of the wrong part.Assurances given, of arrival of correct missing part, but no further response.Call number 10, I spoke with them and got transferred.Promised call back but failed to call b ...

  • Karkan 28th May 2009

    Reviewer rating: 0 stars


    Karkan's review has yet to be rated - Be the first!
    Report this review


    They offer incredibly poor customer service but this is left in the shadows compared to the rediculously poor products they actually sell.Having purchased 2 identical computer chairs for £60 each from this company both subsequently broke at the arm rest within a 2 year period. When i tried to get the company to replace them under the terms of the 2 year warrenty, it took about 2 months of constant emailing before they would even accept the fact there was a problem. Then during this time t ...

  • shabanatahir 17th Apr 2009

    Reviewer rating: 0 stars


    shabanatahir's review has yet to be rated - Be the first!
    Report this review


    Furniture@Work Ltd delivery guy came to deliver desk, no desk in truck, waited again for over a week desk came today but no legs, everytime we phone staff are very rude and don't make any effort to apologize or say that it is their fault, rubbish service.

    Very unhelpful staff, waiting for over 4 weeks for our desk to be delivered.

  • Guest 18th Dec 2008

    Reviewer rating: 0 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    Remember a lot of rougues are relocating to Glasgow, they have their own law there when it suits them.
    Press Glasgow Trading Standards to do something about this lot, maybe they will take 5 minutes off from prosecuting traders for slightly under age sales on behalf of our wonderful government if enough people complain!