Jessops Reviews
Latest Reviews
★★☆☆☆
“Newbury Branch - Choose Staff Carefully”
Written on: 20/02/2013
Having seen a camera bag I liked on line, like most customers, I tthought I'd pay a visit to my local branch to check it out. As soon as I entered the shop, an over-eager sales guy pounced on me. I would say however, at least he showed some enthusiasm for assisting me. After deciding that the bag was right for me, I decided to purchase it. By this time, the guy had moved on to another customer and I was served by his colleague.. If you ever want to see such a contrast in customer... (read more)
★☆☆☆☆
“Customer Service - terrible”
Written on: 19/02/2013
There were problems with my panasonic lumix - this has been the worst retail experience ever and I am aged 56 so have in my years had quite a bit of experience with the retail trade. 4 month old camera had the lens replaced and returned a further two times but no fault diagnosed. Problems with the picture quality, pictures overexposing, but Jessops insisted nothing was wrong advising. However they advised me to purchase Adobe software to correct and edit the pictures on my PC which didn't... (read more)
★☆☆☆☆
“reserve & collect”
Written on: 19/02/2013
absolutely useless, ordered online with item obviously shown as in stock, on going to collect all they had was the ex-display model, 'but they did still have its box'. What a waste of time and effort. (read more)
★★★★★
“quick delivery”
Written on: 18/01/2013 by PatrickSpitafields (2 reviews written)
I ordered a camera and was very surprised and delighted to find it arrived the next day. This was amazing news as I am traveling to Australia in a week so I NEED to have a camera. So happy they had a quick delivery option! (read more)
★☆☆☆☆
“All liers at Jessop”
Written on: 09/01/2013 by Dave2013
I ordered Cannon Camera online to collect from local Jessops. Before that I phoned customer service and asked about VAT refund form. Customer service told me that you can get it from store. When I asked to store to provide me VAT refund form, the salesman and manager told me that I can't have it as I placed order online. Then I phoned customer service to send me one by post, but they show their inability to send me one. All liers are at Jessops. Never go there. (read more)
★☆☆☆☆
“Poor service and bone idle staff.”
Written on: 09/01/2013 by ThePaperChase (1 review written)
Administration will seal the fate of Jessops and that brings a smile to my face. The terrible staff service and lousy attitude towards customers has always will make me shop online. (read more)
★★★★★
“Calendars and photobooks”
Written on: 09/01/2013 by Northern-Reviewer
I have bought calendars from Jessops for three years now and having also had some produced for family too have never been disappointed. Delivery to store is free and if you catch them while there is a deal on they are very good value - 50% off. The photo books I have ordered too have been of a high standard and I would recommend both of these products to anyone. Once again there are often deals to take advantage of. The books can take over a week to be produced (in Germany I think) but the... (read more)
★☆☆☆☆
“Don't buy a product, print a photo!”
Written on: 30/12/2012
My husband bought us a small digital camera from Jessops for a trip to Turkey after our old camera had expired! That bit was surprisingly easy! It wasn't until we got to Turkey and took some pics that we noticed a blurry fingerprint in the centre of all of our photos. The camera also had a mind of it's own and kept switching itself on and off, most annoying when trying to take a picture! We took it back to Jessops who wouldn't let us swap it and took it in for repair instead. We handed it in... (read more)
★☆☆☆☆
“Terrible XXL poster print ”
Written on: 22/12/2012
I ordered print of professional photo, which has a lot of details in a shadow. When it finally arrived, after 9 days, it was terrible, picture is too dark and all details in shadow areas are lost. This was big disappointment as my uploaded photo was in great condition, prepared directly by the photographer, and looked great at his exhibition. On top of this print was 1cm bigger (51 x 71 cm), so it would not fit the standard frame without extra cutting. I will not buy any prints from Jessops... (read more)
★☆☆☆☆
“Worst retail experience in years”
Written on: 18/12/2012 by ClaudeCuckooland
I popped into Jessops in Market Street Manchester yesterday afternoon to buy a Canon 550d for my wife. This was probably the worst retail experience I have had since I was in Bulgaria 15 years ago. As I entered the store about 6 staff members were huddled round the stairs chatting. At the Canon stand there was a 550d but no price. I looked around for help but none was forthcoming. Rather than disturb the staff who were chatting I approached a chap who adjusting some stock. When I said... (read more)
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Showing 1 - 10 of 150 Reviews
★★☆☆☆
“Express delivery charges are tantamount to theft!”
Written on: 10/12/2012 by garyrmellor (2 reviews written)
I recently bought a new camera through Jessops website. Knowing nobody would be home to receive the package during the working week I opted for a so-called guaranteed Saturday morning delivery and paid the extra fee. The package never showed up on Saturday. On enquiring with Jessops I was told that the package was in the hands of Parcelfarce - had I known this at first, that would have been enough to make me take my custom elsewhere. As it was, it was several days later when I finally... (read more)
★☆☆☆☆
“Terrible”
Written on: 29/11/2012 by johneva (2 reviews written)
We had a photobook designed and printed by them, we were very happy with the design service very fast and job well done. The problem came after the order to print was made, after taking our money they then stated it would take 9-11 working days to receive. Which was very disappointing did not expect it to take that long and was only told after they took the money. I contacted them to see if we could pay for an express service or something I don't mind paying extra money but need it in time... (read more)
★☆☆☆☆
“Terrible!!”
Written on: 27/10/2012 by rayliu (1 review written)
Review I posted on Google. Show me a display/tested camera and told me it's brand new. I know what brand new one looks like because I watched unboxing video on youtube. When I found the there are something wrong with that camera and refused to pay. The staff looks obviously not happy and told me you cant open and see each camera. Very rude! If it is brand new why I open it? The camera costs me more than 1500 pounds I must care about it. Most staffs there are unprofessional to DSLR, a female... (read more)
★☆☆☆☆
“The old 28 day special delivery item!”
Written on: 17/10/2012 by sandeepmagar
I only wish there were minus star ratings, firstly do not shop with jessops on line, they are utterly useless. I placed and order for a sony Sony DSC-TX20 Digital Camera, back on the 5.09.2012, and to date not even an email to explain what the delay is or even if they have the item in stock. Their advertising is very misleading to say the least. Still waiting if I don't get the camera within by the 19.10.2012, then i will cancel my order. DO NOT SHOP WITH THEM!!!! (read more)
★★★★★
“I only ever buy my cameras here!”
Written on: 16/10/2012 by armaghGirl90 (1 review written)
Every time I go into my local store in Newry, I recieve great treatment, fantastic advice from the staff and they dont try to sell me expensie products, they help me buy the one I want. I only shop here, because the staff are so honest and friendly. (read more)
★☆☆☆☆
“What?”
Written on: 21/09/2012 by LeggoLondon (4 reviews written)
I did use this shop a lot for printing and then wanted a camera, thinking the staff would know what a camera was...nope! The staff knew nothing about SLR camera at all. I ask a staff member ( the manager ) what was a good wide lens and he told me just to go for a 55- 200 an all rounder, its better then a 35mm 2.8. SHOCKED! Saying that i use to like the staff in Ilford branch a girl and a young lad that use to work there were amazing but sadly that store has gone. Go somewhere else. (read more)
★☆☆☆☆
“Utterly hopeless”
Written on: 09/09/2012
Ordered a £669 lens which I needed the next day for a photoshoot. It was ordered with "Guaranteed Next Day Delivery". By 4pm the following day it hadn't shown up so called them and was told "oh, sorry, it's not left the warehouse yet, it won't be delivered today. So nobody had bothered to have the basic courtesy to contact me to tell me that Jessops weren't going to bother to send a £669 order when they promised. I asked to cancel the order but miraculously their computers were down and... (read more)
★☆☆☆☆
“WORST AFTER-SALES SERVICE”
Written on: 02/09/2012 by felixstowe9 (3 reviews written)
Travelled 87 miles and 87 miles back to Jessops at Meadowhall, Sheffield after reserving a Panasonic FZ150 online the previous day. Got there and was told they only had the display model, and they couldn't sell me that, despite it being advertised online. Have e-mailed Customer Services (THREE times) and sent a letter, but have received no reply after a week. Maybe a High Street store but they are far worse than most online camera stores. DON'T BUY FROM THEM AND PUT THEM OUT OF BUSINESS! (read more)
Mad Miff's Response to felixstowe9's Review
Written on: 03/09/2012
Yes mate, I would love to see this cowboy outfit put out of business, they are quick enough to take your money but if you dare ask for the goods you paid for they will just keep fobbing you off. JESSOPS ARE SCUM, DO NOT BUY FROM THEM.
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Mad Miff's Response to felixstowe9's Review
Written on: 03/09/2012
Just did some digging, Jessops CEO (name removed) left the company and has joined HMV. Jessops have gone into liquidation before but were bought up by Snap Equity, however it now looks like our wish to rid the world of these vermin could be going to come true very soon.
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Felixstowe9's Response to felixstowe9's Review
Written on: 03/09/2012
Still no reply to 3 -emails and 1 letter to Customer Services.
Reply to this comment
★☆☆☆☆
“Disgusting customer service and deceptive website.”
Written on: 31/08/2012 by Mad Miff (3 reviews written)
I had my heart set on a Panasonic HCX900M camcorder and although other sites had it cheaper, Jessops offered 10 months interest free credit on it, plus £50 cash back. I placed the order and was approved for credit and the deposit was charged to my card. I sent an email to confirm the delivery time and was told it would be despatched the next day for delivery the day after. So far so good. However when I checked my order tracking the next day it said it was on back order so I telephoned... (read more)
★☆☆☆☆
“I don't like this shop.”
Written on: 30/08/2012
Had on offer a Fuji camera - half price as advertised. Went into the shop and the sales person said, we can't show you it as it's not displayed. I knew I wanted that EXACT model. Guy tried to sell me something else, much more expensive. I HATE the hard sale for everything else, warrenty, memory card, case etc. I said a stern "look you charge about £30 for a 16GB sd card, bought online elsewhere for £6.80" he said nothing and felt dejected. I was still asked if I wanted warrenty if he... (read more)
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Showing 11 - 20 of 150 Reviews
★☆☆☆☆
“Mickey Mouse Outfit”
Written on: 20/08/2012 by IanbD
Has anyone got a good word to say about Jessops? Here's my two penn'orth; Tried to order some prints online. Installed all the software to order photos, spent over an hour checking and arranging photos and options, went to order as a new customer but the software would not let me proceed as a new customer. It did not say I could not proceed as a new customer, nor was there any guidance as to how a new customer should proceed. Went to Jessops website, registered as a new user as I figured... (read more)
★☆☆☆☆
“Wasted my time”
Written on: 19/08/2012 by Skidlid (1 review written)
Spoke to store at 8.00pm Thursday to check availability, never believe websites. Guess what, none in stock despite website saying available to click and collect at 10.00 am Friday. Chap I spoke to suggested I call in and alook at the camera I was thinking about and compare it with another they did have available. I asked if I could bring along a SD card and take a couple of pics with both, told no problem. Arrived Friday 10.00 am, spoke to assistant who took camera off display and fitted my... (read more)
★☆☆☆☆
“ordered a £1200 lens”
Written on: 13/08/2012 by thelensshopper
ordered a 70-300 l lens. it was reserved for me. "erm erm sorry sir it was reserved twice" No offer of a future discount for my 2 hour drive, nothing. staffed by idiots, who no nothing about photography. Don't go there. (read more)
★☆☆☆☆
“highly dissappointed”
Written on: 08/08/2012
Jessops have let me down in so many ways. They sold me a product that wasn't catered to my needs instore and said that the camera I wanted was out os stock and would be for at least 6 weeks. Then I ordered the camera I needed online and paid for guarenteed next day delivery before 12pm because I had a shoot at 2pm. After chasing where my camera was I found out it hadn't even left the warehouse! So then I had to rush into a town to then go and collect the camera I needed, so I had paid for... (read more)
★☆☆☆☆
“Advertised a non-existant product”
Written on: 07/08/2012 by sunshine7685 (2 reviews written)
I reserved a Cannon 1100D SLR camera through Jessops online to collect at store. When I did this I was given an option of pickup days and stores. I selected Saturday as I live 26 miles away from the store and work 9-5. I received an email confirming my order stating collection from 9.45am on Saturday. It also said I would be emailed when it was ready for collection (which I presumed would arrive sometime Saturday). I didn’t check for an email because as I had to travel I wanted to make... (read more)
★☆☆☆☆
“Crapy customer services and terrible overall experience!”
Written on: 07/08/2012 by ffss
KEEP AWAY FROM JESSOPS! I had place my order on-line for digital camera on June 19th and have been advised that the camera will arrive within 28 days. And I thought, well, I'm not in hurry and can wait for 28 days but hope that it would not be further delayed. It is August 7th and I'm still waiting for the camera. I sent an e-mail to customer service couple weeks ago and they advised that my camera is in back order with Cannon. Although when I was ordering the camera on-line it was available... (read more)
★☆☆☆☆
“Joke of a shop”
Written on: 05/08/2012
went to the Newcastle branch as I had ordered a Canon digital SLR on line. when I got to the shop they tried to give me a scratched display one and told me "thats the only one". MUPPETS. no offer of getting a new one boxed. rude staff that were not interested in me at all. went to John Lewis and spent over £1000. would never go back again. (read more)
★☆☆☆☆
“Ruined SD card and photos erased”
Written on: 24/07/2012
Last week I took my SD card with 200+ holiday photos to Jessops to have prints made. I was unsure what to do so the girl took my card and put it in one of the machines. As it was loading (and coming up on screen) she said something about file size and snatched the card out of that machine to try it in another machine. It wouldn't load so she took it to the back and tried it in the computer but nothing could be accessed. She totally denied any responsibility for damaging the card and the... (read more)
★☆☆☆☆
“Poor Service and Bad Customer Care”
Written on: 23/07/2012 by countrybumpkin1987
I recently tried to order myself a Nikon D5100 from Jessops to take advantage of there 0% finance. Right from the start I had problems, the camera was show in stock for home delivery on Jessops website so I chose this option, I did all the finance paper work online everything went though fine and the order was placed. Later that day I get a email saying my order has gone out of stock and would be delivered within 10 day rather that the next as advertised. At first the extra delivery didn’t... (read more)
★☆☆☆☆
“Worst service ever”
Written on: 04/07/2012 by LotusLee (2 reviews written)
I ordered a Canon 50mm L Lens online with Jessops utilising there interest free finance offer, received notification of next day delivery between 7am - 9.30pm delivery (useful & flexible delivery slots!!!) nothing arrived so the next day I called there customer service number, waited on hold for 29-mins only to be told they would investigate it but it should arrive the following day as it had been dispatched, waiting in all day nothing arrived, called their premium rate customer service... (read more)
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Showing 21 - 30 of 150 Reviews
★★☆☆☆
“Overpriced, dark photo prints”
Written on: 03/07/2012
Had a generally poor experience. Ignored in store whilst using the self-service photo machine despite looking around for help (wasn't sure about the sizes I wanted). Only once through the whole selection process it informs me every one of the photos has to be cropped in some way. Ok. No receipt came from machine. 40 small photos cost over 11 quid, expensive in my opinion. Worst thing of all when I come back an hour later- the majority are much darker than they should be. For example photos... (read more)
★☆☆☆☆
“Customer service joke.”
Written on: 02/07/2012 by Andy99 (2 reviews written)
I recently purchased a Fuji HS20 camera from a Jessops store. I chose them in preference to an on line shop assuming I would receive decent service in case of trouble. How wrong! The camera was not right from day one but did work. I phoned Jessops to tell them, but as I was going on holiday I could not take the camera back. The camera failed completely on holiday (which was the reason I bought it) and I took it back for repair. It came back exactly the same. At this point I asked for a... (read more)
★☆☆☆☆
“Robbed me of my money whilst I arranged my Nan's funeral”
Written on: 02/07/2012 by bentles (1 review written)
Below are the emails sent and received between me and Jessops. Long and short of it, they can't fulfil an order, and they won't refund it either. Read from bottom to top to get an idea of what happened. --- You know, it has to be said, through the whole thing I've kept it together, I've remained strong for my family in helping them out at this challenging time, until today. Today I've really struggled, not because of the funeral director asking us various sensitive questions, not... (read more)
★☆☆☆☆
“Let's Ignore Our Customers!”
Written on: 26/06/2012 by CornishGazza (1 review written)
Had the need to send this email to customer services this afternoon. Needless to say I will NEVER use Jessops for my photographic requirements. Dear Sir / Madam, My wife and I had the complete misfortune to decide to enter your Truro branch on Tuesday 26th June, at about 1.15pm, with the intention of purchasing a Nikon D3100.We entered the store and noted that there were 3 staff, all neatly attired in their Jessop uniforms, on the shop floor. The male member of staff was attending to a... (read more)
★☆☆☆☆
“Dire”
Written on: 26/06/2012
Years ago Jessops was the place to buy equipment, but they appear to be unable to compete in the internet ago. Despite the appalling reviews I'd read, I decided to buy from them as the product I wanted was on special offer and they offered the best price. Three weeks later the product "disappeared" in transit, and my partners birthday present never arrived. By comparison the photographic items I bought from Amazon all arrived within 48 hours. I can't find anything to positive to say about... (read more)
★☆☆☆☆
“Woeful, Woeful, Woeful!”
Written on: 16/06/2012 by Debs19
I ordered a Canon Lens for £799 before the 5pm next day delivery deadline. The website clearly stated it was available for next day delivery if ordered before 5pm. Was it delivered as promised? Next day - nothing. The day after - nothing... etc etc. They do not return emails enquiring what is happening with the order and it still not delivered. How a high-street company can continue to exist with such a terrible attitude towards its customers is anyone's guess. Like other reviewers have... (read more)
★☆☆☆☆
“They sell used cameras as "new"! BEAWARE”
Written on: 15/06/2012 by hooch6 (3 reviews written)
I am a professional photographer and twice I have bought DSLR cameras from Jessops, only to discover that the shutter actuation on both cameras were in their hundreds. For anyone who is not familiar with shutter actuation, it is like the millometer on a car. a brand new camera MUST have a shutter actuation of ZERO. they clearly re-sell cameras that people have used and returned! I never ever buy from Jessops again. (read more)
★★★★☆
“good service let down by the god awful yodel”
Written on: 01/06/2012
I bought a total of 3 items from Jessops and although they were cheaper elsewhere I like the bundle deals they offered and wanted to go through a reputable camera shop for items such as lenses. 2 of the 3 items were not available and had to wait 8 days for them all to be delivered which was fine. When I spoke to customer services regarding the final item I was told there would be a new batch in today and that my item would be with me in the next few days which proved correct. My biggest... (read more)
★☆☆☆☆
“Horrific Customer Service”
Written on: 21/05/2012 by DanielPBarker (1 review written)
I have been through a massive ordeal with Jessops and I will never purchace as so much as a battery from them ever again. Their customer service department are totally inefficient. They never return telephone calls and I have made a complaint regarding a refund of which it took me 4 weeks to get my money back. I ordered a Nikon GP-1, when i got it it did not work. I called up the customer sewrvice department and they said send it back and a new one will be immedioately despatched. I... (read more)
Guest's Response to DanielPBarker's Review
Written on: 21/05/2012
Jessops have a three price policy - one in their advert book, one online and one in the shop - God knows what you'll end up paying. AVOID them and pay more at an independent retailer- where the price you see is the price you pay.
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★★★★★
“Very good service and no problems”
Written on: 20/05/2012
I ordered a Canon lens and filter on Monday (14/05), for shop collection. I was given several options for collection, ranging from 30mins to 5 days. I chose the 4 day option for the Leamington shop, as it was the most convenient for me. I received confirmatory emails together with collection requirements, shortly after placing my order. An email on Wednesday (16/05) advised me that the items would be available at Leamington the next day (Thursday - a day early); and they would remain... (read more)
Mad Miff's Comment
Written on: 31/08/2012
NO! Jessops staff are not allowed to review their own service, I know the truth and this review is totally false.
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Showing 31 - 40 of 150 Reviews
★☆☆☆☆
“Beware Telephone Sales”
Written on: 11/05/2012 by Enjohn49
I recently placed an order by phone for a Nikon D5100 body only. I wanted it delivered to me at a relatives address as I was staying there for a few days and when asked was assured this was not a problem and the camera would be delivered on Friday. On this basis I placed the order only to receive an email at 9.00am on the Friday morning telling me the order had been held up due to a security check. I knew this could not be the Credit Card Company as I had telephoned them to warn of the... (read more)
★☆☆☆☆
“worst ever experiance purchase - nightmare”
Written on: 05/05/2012
I have recently encountered only what I can describe as the greatest hell on earth from Jessops over the past few months. After Christmas last year I decided to treat myself to a new macro lens for my DSLR after rediscovering my hobby of photography after a few years break. I purchased a Tamron 90mm lens and it was reserved using their online “collect at store” system. When I returned home I discovered that there was a fault with this lens. It wouldn’t focus properly in autofocus... (read more)
★☆☆☆☆
“Terrible horrible girl ”
Written on: 02/05/2012 by Creeper123
Went into enquire about getting a picture blown up for my dear dad only to be made to feel like a criminal and spoken to like dirt , second time I've been treated like this and spoken down to and made to feel like I'm doing some thing wrong , girl in Salisbury store long black hair looks like a witch , needs to get some customer service skills am going to get this in the journal so everyone knows what a total joke this shop is (read more)
★☆☆☆☆
“Photo printing/developing is now very poor/”
Written on: 28/04/2012
I have been using Jessops photo printing and developing for years,and taking pictures for over forty five years, on good quality SLR cameras. Last year I had three other customers orders mixed in with my own, which I personally forwarded on to them. I have just returned over two hundred prints for re examination to Jessops. These pictures are fine viewed on two different pc's, and I edited them before sending off to Jessops for printing. Many of the prints have come back so dark/under... (read more)
★★☆☆☆
“Shepardbush jessops shop”
Written on: 01/04/2012 by Thathsama
I wanted to buy a compact camera and I knew the model to buy. Spoke to one of the shop members and located the model. But not sure why they were pushing me To buy memory card. Their cards were rediculously priced and I said I dont need Memory card n will but only camera. Then came the shop manager( I am not sure who made him the shop manager, as he Did was rude, careless and didn't know how to explain ). He was asking his subordinate to not to sell anything . It was pathetic service, I... (read more)
★☆☆☆☆
“Hindsight”
Written on: 30/03/2012
How I wish I had read these reviews before I purchased a canon EOS 1100D from jessops only bought this yesterday and had problems with camera. Went back today customer service non-existent. Have now written and sent formal complaint about my experience. Worst thing is while I was in the store complaining so,we're other people. My advice don't buy from any of these stores. (read more)
★☆☆☆☆
“Poor quality and over priced.”
Written on: 16/03/2012
Not a lot to say really except that I've never seen a company get an order so wrong. Ordered 22 6 x4 and 2 7x5. Received 19 various sized photos ranging from the bizarre 5.3" x 4" to the widescreen 7"x 4". I've only ever used Jessops twice, and both times they managed to get my order wrong. It's not even just the sizes that were a problem. The quality of the images were shocking. My photos were all taken on a minimum of 8mp and most of the photos were pixelated. Makes no sense. Will never... (read more)
★★★☆☆
“No order/despatch confirmation. Problems with phone...”
Written on: 25/02/2012
Recently I bought a Canon 135mm f2.0 lens on jessops.com website. I have mixed feelings about this company. What was OK: Lens was described as 'in stock' on website, and it was really in stock. Order was processed like it should be, and delivered* on next working day - like it should be. What was NOT OK: First problem: I did not received (before delivery) any information about my order. On website it was described as 'not despatched' - despite fact, that it was already send to me. Yes,... (read more)
★☆☆☆☆
“very poor service”
Written on: 15/02/2012
do not go to this shop!!!!! customer service none!!!! knowledge of photography none!!!! (read more)
★☆☆☆☆
“Con shop!”
Written on: 09/02/2012 by T_harry (1 review written)
Recently I visited one of the Jessops shops on Croydon high street, Surrey and found a Sony Handycam on display for price of £94.99 (original price £189.99, too good to believe!). The shop assistant said the display item is the last one as there are none in stock in the store and offered it to me. I said I don’t want the item on display and the shop assistant said he will place an order and asked me to come back in couple of days for collection. When I offered payment he said, there is... (read more)
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Showing 41 - 50 of 150 Reviews
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Porthyde7's Response to Northern-Reviewer's Review
Written on: 19/01/2013
Totally agree. I have been purchasing their small photo books for years - great quality and in particular the flexibility of including as many photos as you want on each page. I regularly had 4 per page and up to 8 on occasions - at no extra charge. Does anyone know any other company that gives you the same flexibility now that Jessops have gone. Any I have tried so far limit you to one photo per page - mean. I will seriously miss Jessops.