PayPal Reviews - www.paypal.com

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Latest Reviews

★☆☆☆☆

“Kept £600 for 21 days and charged me £25 ”

Written on: 04/12/2016 by Saffy1964 (1 review written)

Received a payment through eBay. The buyer collected the goods and wrote a positive review. But Paypal refuse to release the £637 for another 3 weeks! And are charging me £25 commission. Impossible to get a sensible answer from Paypal customer service. Emails are replied to with an automated response, and I spent 30 minutes waiting on the phone to talk to someone. I'll be closing my Paypal account as soon as I get the cleared funds Dreadful!!!… Read Full Review

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★☆☆☆☆

“TERRIBLE CUSTOMER SERVICE”

Written on: 30/11/2016 by 468Hopper (1 review written)

I received an email about a recurring payment through paypal that I NEVER agreed to. When I challenged the payment through paypal they brushed me off saying I must have agreed to it and wouldn't be able to provide protection for me and/or refund the monies to me. There was no email sent out to confirm this alleged "recurring" payment and the customer service was so poor that I hope to God they change their procedures to avoid other customers suffering a wrongful debit such as I have. I used… Read Full Review

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★☆☆☆☆

“Beware charge back rip off”

Written on: 22/07/2016 by jdh2310 (1 review written)

I sold a garage door on Ebay £30 the guy who bought it paid by Paypal no prob there. A few weeks later I received a charge back notification from PP also the buyer contacted me to say that he had probs with his bank and they were requesting the charge back. He,the buyer, brought me £30 in cash because PP had taken the £30 from my PP account, fair enough so far, BUT then the b------ds took £14 from my account to cover the admin cost of the charge back. PS Initially they asked me for… Read Full Review

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★☆☆☆☆

“Pay pal allowed someone to take 100 of us and then...”

Written on: 02/04/2016 by 21Ruiz (1 review written)

Pay pal allowed someone to take 100 of us and then refund them!! We provided evidence hours of phone calls to pay pal with rude unhelpful staff!!! Never sell q car and take payment with pay pal you will be ripped off and no help from pay pal who help people rip you off!!! Shame on you pay pal ...!!!… Read Full Review

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★☆☆☆☆

“worse company ever”

Written on: 20/03/2016 by 415Harvey (1 review written)

They refuse to give me my refund despite the fact it is showing up on my PayPal account, they've lied continuously, ignored several emails, and when they did respond they still insisted that the bank had my money even though, I'm £44 worse of thanks to them and I will avoid them like a dose of the flu in future… Read Full Review

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★☆☆☆☆

“theifs”

Written on: 05/02/2016 by parkinguk (1 review written)

got 531.87 limited my account because they say I had two accounts one was hacked so they said to close the account and open a new one which i did last year my new on they limited it because the other is in the red. my girlfriend said we use hers today they limited that one so can with dew money. my account has 295.40 in cant with draw until may at the earliest and girlfriend got 126,26 in which we cant with draw… Read Full Review

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Mganga's Response to parkinguk's Review

Written on: 01/03/2016

Paypal are a poor customer service organisation when it comes to repayment from goods not delivered or not delivered on time within the law. Their attitude is dismissive and they do not provide reference numbers for complaints thus hiding behind anonimity and the ability to deny. Nor do they look at the facts of the case. They withhold funds then refuse to respond dismissing the genuine complaint despite the evidence. This is clearly in order to not have the problem of getting the money back from the vendor. This cannot be right as they should not pay the vendor until the goods have been delivered within the statutory time frame or the statutory process. Good were ordered over 21 days prior to delivery at Christmas but failed to be delivered. vendor then went into no response mode when contacted finally well over the statutory agreed time limit and without observing the proper process rthe goods were sent in late February 2016. Paypal refuse to refund the money under the guise of there being a delivery but so far no goods have arrived. The issue is the goods were not delivered under the statutory time limit. No notice was given of delay as required. If any change to deliver had been made the purchasor would not have taken them. Paypal have made a payment when they should not have done and so they are responsible for the refund. They shiould be sanctioned by the Financial service authority as theyt fail to understand hte law or proper customer service. Submitted without prejudice.

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★☆☆☆☆

“total ripoff merchants”

Written on: 28/12/2015 by patch100 (3 reviews written)

Total rip off merchants,the goverment need to keep an eye on these parasites feeding off people,with there various policies of putting holds on your money etc,these companies such as paypal ebay seem to do what they like and dont look like anyones monitoring them… Read Full Review

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★☆☆☆☆

“PayPal kept my refund for over 13 days”

Written on: 28/12/2015 by Murray431 (1 review written)

I recently bought a pair of Nike using PayPal. I cancelled the order and Nike immediately gave me a refund. Unfortunately the refund went into PayPal and stayed there for over 13 days. I still don't have my money back and I will never use PayPal again!… Read Full Review

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★☆☆☆☆

“terrible service”

Written on: 13/12/2015 by cartie303 (1 review written)

used paypal for over 10 years with no problems, I sold an item and 3 months later they debited my paypal account with £178-00. which made me in red, the person who purchased item had had his ebay account hacked and loads of fraudulent items were purchased. my item was a legitimate sale but because his bank did a call back I was punished by paypal. was accused of not sending the item. told that the buyer hadn't been in contact when I know 100% that he had, spoke to service staff who hasn't a… Read Full Review

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★★★★★

“PayPal always has my back.”

Written on: 16/11/2015 by Bastet2015 (24 reviews written)

I'd say I use PayPal 90% as a buyer and 10% as a seller. As a seller I mean just clearing out unused games, dvds and books etc that I've had for years. I've made almost 500 purchases through eBay using PayPal, and hundreds more on other sites. As a buyer I've received a few goods that were not as described, as well as some virtual goods which were not as advertised. For example I joined a betting site (see my other reviews :P) to bet on Big Brother evictions (purely for the money - I hate the… Read Full Review

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★☆☆☆☆

“paypal credit scheme”

Written on: 10/11/2015 by Cora219 (1 review written)

I've used paypal for years. All of a sudden, instead of debiting my bank account when i made purchases, they created a "paypal credit" account that i never knew about. They started calling to collect an overdue debt i never knew about and i assumed it was some kind of trick to get bank account information. Finally got a bill in the mail and when i phoned them they described purchases on ebay last summer that i thought had been debited from my bank account. Although i only received the one bill… Read Full Review

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★☆☆☆☆

“PayPal is useless and rubbish”

Written on: 09/09/2015 by York201 (1 review written)

PayPal is absolute a joke! they just close your account for no reason and the funny think is its permanent limitation and when you ask them they wouldn't answer you the reason. I think ebay should work with different electronic bank such as Skrill which is much reliable that bloody PayPal. I was just using paypal for my ebay and suddenly one day they decided to limited my account. poor customer service and terrible system… Read Full Review

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★★☆☆☆

“poor is the word”

Written on: 26/08/2015 by VinodChaudhary (10 reviews written)

Paypal service is extremely bad. I would not use it even if they are the last remaining online money transferring agent in the globe… Read Full Review

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★☆☆☆☆

“NO purchase protection!”

Written on: 30/07/2015 by RKB85 (1 review written)

I purchased a name brand item from Vacuums Inc. and Vacuums Inc sent another label stating it would work the same as the brand item. I disputed the purchase immediately and requested a prepaid return mailing label so I could return the substituted item in order to get my money refunded, which Vacuums Inc refused to do. Through PayPal's Resolution Center , you can process a claim requesting a refund because the item received was different than what the seller sold and shipped. PayPal did NOT… Read Full Review

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★☆☆☆☆

“Limited Account...”

Written on: 28/07/2015 by jasoncooke93 (55 reviews written)

Received an email out of the blue to say my Paypal account had been limited and I could no longer withdraw money - because a linked Paypal account had a debt. They demanded I make immediate payment and I've since received the same email from UK and US Paypal multiple times, even though I have submitted information to clear my account from any link and it is in the review process.

The reason for the limitation was extremely vague and just listed an email address that my PP account was apparently
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★☆☆☆☆

“Paypal unrealistic in the long run”

Written on: 09/07/2015 by Theoverpayerguillablefool (1 review written)

I have been trying to pay off PayPal but the keep nitting me with 25 dollar charges for being late. Now they are sending me snail mail to pay my bill. The last rep operator I talked too was of no help and told me flat out there is no way she can help me . PaPal is not that good and I would not recommend it because there charges are hi and they just want to stick you with as many charges as possible before you pay them back. I met PayPal through ebay and I quit ebay 2 years ago because… Read Full Review

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★★★☆☆

“Good - But Buyer Protection is Flawed”

Written on: 14/05/2015 by MikeD81 (2 reviews written)

PayPal promote their buyers protection plan, but read the fine print. If you use your PayPal account to pay for services or intangible items then they will no cover. " PayPal Purchase Protection does not cover virtual or intangible items, which means that this payment is not eligible for the dispute resolution process. PayPal Purchase Protection only applies to tangible, physical goods that can be shipped. Payments for intangible items, services, licenses, or other digital content are not… Read Full Review

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★☆☆☆☆

“Bad system by Paypal”

Written on: 06/02/2015 by shade1977 (1 review written)

My item cdj400 and djm400 was sold in perfect working condition on ebay which was sent with a flying case that protect the goods the buyer damage my goods and sent it back to me because he claim to knows how the system works and send me a message that he will get his money back from paypal. One side investigation was carry out by paypal and it was resolved that I'm on a loosing side and that shows that I'm the seller was not protected.I insist paypal need to see the whats up conversation… Read Full Review

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★☆☆☆☆

“My Account Has Been Locked SOOOOO Man Times”

Written on: 05/02/2015 by sunshinesally1 (19 reviews written)

I have tried to use pay pal several times to pay for goods on E-Bay but the Security Features seem to hinder the service more then benefit it I have been Locked out of my account sooo many times and I am sick of the same old messages I haven't been able to log in to my account for over a year I am REALLY Disappointed I just Don't Trust Pay Pal & it stops me from purchasing items on E-bay I would rate pay pal a score of 4/10 … Read Full Review

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★☆☆☆☆

“PayPal' ripoff”

Written on: 05/02/2015 by SergeyK (1 review written)

I sold my laptop on Ebay, but buyer is claiming that he/she got wrong item (that did not match a description) and asking for a full refund (23 days latter after receiving a package) and pay pal agreed to refund money back to the buyer and ultimately charge me. I have no idea on what PayPal based their decision but obviously they did not do an "investigation" they were claiming that they are going to do. Because if they would even looked at the buyers feedback on Ebay they would have seen the… Read Full Review

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