Travelbag.co.uk Reviews - www.travelbag.co.uk

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Latest Reviews

★★★★★

“Great Dubai booking and holiday”

Written on: 30/08/2015 by andrewbailey (2 reviews written)

Booked holiday with Travelbag earlier this year Communication was excellent and booking was made very quickly. Received e mails to remind us of the balance payment when due. Slight error on our last day when it turned out that they had only booked 10 nights with the hotel when we had booked and paid for 11. This meant the hotel wanted us to check out a day too early but was sorted very quickly between hotel and Travelbag, and they replied to my e mail to confirm as well as communicating… Read Full Review

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★☆☆☆☆

“Appaling”

Written on: 27/08/2015 by Kelsie179 (1 review written)

Misleading on flight operators and use it to try and get you to upgrade to the provider you thought you were booking with for an extra cost! Aggresive 'support' staff who are rude and don't actually help. Instead wind you up even more!!! Do not trust his site unless you want to buy what you consider flights with a 'good' airline you have used before only to get an airline you dislike and wouldn't book anyway Even when you are aware of how code shares work and look out for them as you know… Read Full Review

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★★☆☆☆

“flights with travelbag ”

Written on: 22/08/2015 by Caidenz4 (1 review written)

for the second time with travelbag i have been told flight not available at price shown on skyscanner £22 more required i have booked the flight also on booking confirmation they quote flight is sold as agent of the airline not covered by the atol scheme not had this before in 26 trips to thailand do not feel confident in their system or their way of sales… Read Full Review

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★☆☆☆☆

“Travelbag never again”

Written on: 21/08/2015 by Gailamandajane (1 review written)

Spent 5 years saving up for our dream honeymoon and decided to book with travelbag.Eleven days before we are due to travel I got an email from them saying the hotel we were staying at was undergoing refurbishment. Needless to say it has put us completely of staying there so we asked to be moved.He was sending us 4* accommodation and I said thehotel we booked was a 5*. He said it wasn't. I was really stressed by this point as the original was beach front and he was offering hotels 1000km from… Read Full Review

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★★★★★

“Amazing hols!”

Written on: 19/08/2015 by dau1 (1 review written)

thank you to all at travebag for an amazing holiday, they had put everything in place and we just had to sit back and enjoy! We even had a free upgrade on a cruise around Halong Bay, brill and thoroughly recommended… Read Full Review

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★★★★★

“Marvellous”

Written on: 13/08/2015 by gazwalk (1 review written)

The staff at Travelbag deserve a really big pat on the back for all the hard work they do to try and make everything perfect. We originally booked via skyscanner as a flight only, however the company we booked the hotel with left us in the lurch so we rang up travelbag to see what sort of accomodation they had on offer. It wasnt what we were after however they spoke directly to the hotel we wanted and managed to squeeze us in. We would have been really stuck if they hadnt. We owe them a lot of… Read Full Review

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★☆☆☆☆

“If only there were 0 stars”

Written on: 13/08/2015 by richstock (1 review written)

Booked a flight or so I thought through their website. Received only a request acknowledgement. When I rang I found that they in fact hadn't made the booking at all and were now asking for more as the fare had gone up. Despite the fact my bank account showed that they had taken a payment, they claim it was only a pre-authorisation so I asked them to cancel it. At this point decided to book directly with the airline but the price had gone up significantly and then suffered the double… Read Full Review

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★☆☆☆☆

“Worst trip ever”

Written on: 07/08/2015

We planned a special trip to Dubai for our son's 21st birthday. Spent the first 5 hours in hotel lobby waiting for a room. Customer service unhelpful (their response arrogant and unsympathetic) Advice: don't use them if you're planning a special celebration!… Read Full Review

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★★★★★

“Birthday Treat”

Written on: 06/08/2015 by adamart (1 review written)

I wanted to write this review in order to thank all at Travelbag for everything they have done to provide us with another fantastic cruise holiday. They had everything covered for us , this was my 50th birthday treat (2ad+3grown up kids). I could not have chosen a better way to spend it and due to their attention to detail, every part of the holiday went as planned and was wonderful. … Read Full Review

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★☆☆☆☆

“Poor service and spoilt anniversary!”

Written on: 05/08/2015 by vdb159 (1 review written)

I booked a 40th wedding anniversary trip to Mauritius with Travelbag costing in excess of £17,000. Their communication was very poor - failure to phone back at agreed times and to send paperwork promptly. I even had to remind them that I owed them money! We booked first class with Emirates and were asked by Travelbag what seats we wanted. We particularly requested seats together and the paperwork confirmed our choices. We were horrified when we came to check-in to find that the seating to… Read Full Review

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★☆☆☆☆

“Visit to Sollihul branch”

Written on: 01/08/2015 by Juniorj260 (1 review written)

We visited Sollihul branch of Travelbag on Monday afternoon with the idea of booking a holiday to Australia with a stop over in Singapore,then two weeks later ontoto New Zealand with a stop over in Dubais on the way home,on arrival we were met by a girl, we were hoping to give her details leave her with it while we shopped and return for a quote, she said she was far to busy but one of her colleagues may be able to deal with it, with that she proceeded to get on to the airlines, after keeping… Read Full Review

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★☆☆☆☆

“DO NOT USE FOR FLIGHTS”

Written on: 30/07/2015 by NicoSalazar (1 review written)

I am absoloutely disgusted with Travel Bag! I booked flights through Skyscanner with Travel Bag from London to Bangkok. However to my surprise once I had completed the bookings, expecting to be all excited and happy about booking a holiday I had a screen come up saying your booking request has been received and someone will contact you within 72hours!!! This was not what I was expecting, I then looked at reviews of this company which funnily enough I did before I booked and saw good reviews… Read Full Review

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★★★★★

“Excellent service throughout”

Written on: 24/07/2015 by krisph (1 review written)

I received excellent service from travelbag - from my initial query, to booking the holiday & happily accommodating any changes/requests. The staff are asset to travelbag & I look forwards to booking future holidays with them. I got fantastic advise & drew the consultants own experience in Dubai too. I wouldn't hesitate to recommend Travel Bag to my family & friends. … Read Full Review

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★☆☆☆☆

“Travelbag dishonest, avoid at all costs”

Written on: 22/07/2015 by Trickyonmars (2 reviews written)

Not dealt with such a dishonest company in a long time . The breach their own website terms of use. They demand information to pass to third parties in breach of the principles of data protection act and their own terms. Not just at the customer service level. Customer service team leader compounds the misinformation provided by customer service with his own misleading statements , then falls back on misunderstanding… Read Full Review

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★★★★★

“Honeymoon Booked”

Written on: 17/07/2015 by adlithe (1 review written)

We booked our honeymoon to Bangkok and Phuket and we had a really great time, really couldnt have asked for anything more. We will be letting all our friends know about the excellent service, its no wonder they get good reviews everywhere… Read Full Review

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★☆☆☆☆

“advertise holidays that do not exist”

Written on: 17/07/2015 by cassiebb (1 review written)

I tried to book a cheap deal I had from an email sent to me, it was really cheap but when I phoned up it was almost double the price advertised. How these people get away with this I have no idea, I will not be using them again they are just getting people to phone up wanting a bargain when they don't have any, pure rubbish of a firm… Read Full Review

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★★☆☆☆

“I wish I'd read this before as I had exactly the same...”

Written on: 17/07/2015

I wish I'd read this before as I had exactly the same experience yesterday! I ended up paying the extra in order to make the booking, but it really went against my principles! Appalling practice and I would never use again or recommend!… Read Full Review

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★☆☆☆☆

“NON EXISTENT FLIGHTS & HOLD YOUR MONEY FOR UP TO 10 DAYS”

Written on: 15/07/2015 by Jaxn455 (1 review written)

I nearly always book through skyscanner and have never had a problem when booking flights through there site I was lured into travelbag via skyscanner as they were offering the best prices for the flights i required. After inputting all details for the booking of a flight (as i thought i was actual booking a flight), how wrong i was. i was actually making a request and was informed that an agent would contact me by telephone or internet within the next 72 hours You do not find this out… Read Full Review

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★★☆☆☆

“Dubai atlantis palm extras”

Written on: 11/07/2015 by 212Mitchell (1 review written)

I booked my holiday through travelbag Last month to Dubai at the atlantis palm hotel for my family and I and they were competitive and fairly easy to deal with. However they mention booking excursions and we didn't require any at the time. However when we looked on the hotel website there was a dolphin experience which were interested in however when we went back to Travel Bag they weren't interested saying we would have to contact the hotel directly. They were very dismissive and didn't for… Read Full Review

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★★★★★

“Bali in June”

Written on: 10/07/2015 by tobcar (1 review written)

Amazing stay at the Mercure Hotel Sanur, staff brilliant always cheery and helpful, nothing too much trouble. Rude security staff at heathrow a small dicstraction!!… Read Full Review

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