Travelbag.co.uk Reviews - www.travelbag.co.uk

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Latest Reviews

★☆☆☆☆

“Be VERY careful”

Written on: 28/04/2016 by Finn473 (1 review written)

I booked a cruise through Travelbag. The first thing they say when you speak to them, is the cabins advertised are no longer available. Then the price of the flights has increased. To cut a very long story short, after an hour on the phone they agreed to honour the original price quoted, but did not include the one night in a hotel. In other words, the cruise and the flights were still available, but they were trying to increase their profit. On a second occasion they started the same… Read Full Review

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★☆☆☆☆

“Amount taken from account, no tickets booked!”

Written on: 15/04/2016 by varun_London (1 review written)

Booked 2 return tickets to China on the 13th April. Received an email stating that an agent would call me back in 72 hours to confirm. 24 hours later, quite a rude agent called me saying that he has cancelled the booking, because no availability of that ticket. Also got confirmation that the amount has not been taken from my account. The following day tried to book from another website and got an insufficient funds error. Upon speaking to my bank it was confirmed that the amount has been… Read Full Review

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★★★★★

“Highly polite and efficient staff”

Written on: 12/04/2016 by ianci (1 review written)

I wanted to write a review based on my experience of travelbag. They were helpful in meeting our needs for the family trip to Dubai. The chap who dealt with us ensured he was aware of what we wanted out of the trip and as a result helped us book the holiday that met these requirements. i have to say all staff were very patient and attentive to my needs. not often do you receive such good customer service and i felt it only appropriate that everyone is made aware of the service that was… Read Full Review

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★★★★★

“Very Early Christmas Present!”

Written on: 05/04/2016 by lewiebuns (1 review written)

Have just booked 8 friends and family for 2 weeks over Xmas and New Year in Sydney for a special birthday/christmas present for my wife. We choose travelbag through word of mouth as our son had used them last year to travel around Vietnam and he was full of praise for how it was handled. We've put down the deposit and picked our flights, now we have 7 months to choose our tours and look forward to it. Travelbag have been really good, will update this after we travel if i get the chance… Read Full Review

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★☆☆☆☆

“lure you in with cheap deals!”

Written on: 04/04/2016 by VancouverTraveller58 (1 review written)

Got an excellent online quote for a Vancouver hotel which was twice the price on other reputable websites. Couldn't book online, said I had to call them. Not available at weekend. By the time I got through on Monday they said it was on request only, they'd take full payment and couldn't confirm for 48 hours (roughly, depending on time difference!). Couldn't cancel until they had received confirmation from hotel. Feel the website prices quoted are just to lure you in and probably never existed… Read Full Review

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★★★★★

“Hotel Only in Bangkok”

Written on: 01/04/2016 by vandersander (1 review written)

Have used Travelbag 5 times now, each time for a 5 night accomodation only hotel booking in Bangkok for a single room. They know the area very well and always very polite and courteous. Lots of choice available at difference prices and standards. Overall a very positive experience… Read Full Review

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★★★★★

“Caught the TV ad..”

Written on: 23/03/2016 by luthbud (1 review written)

I was mulling over booking our holiday to Mauritius with a few companies when this week we spotted the Travelbag TV ad. It looks pretty good so I gave them a whirl based on them being a big brand company that advertised on national TV. Spoke to a lovely girl in depth about our details and requirements. She then blew the current quote we had out of the water so I booked it there and then and deposit taken. Just had a phone call about an upgrade on our room at La Piroge totally free of charge!… Read Full Review

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★☆☆☆☆

“AVOID the Worcester Branch”

Written on: 17/03/2016 by Dangelo59 (1 review written)

Have used travelbag many times really successfully, but service you receive depends entirely on the branch you get routed through. Unfortunately i got through to the Worcester branch, and the most rude and unhelpful man. Have now booked my expensive business class multi trip through my local travel agent, where i was given all the help I needed to put a complicated special taylor made trip together… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY ”

Written on: 16/03/2016 by CamillaHurley (1 review written)

We booked a flight to Thailand in November - I saved for 2 years and as I had lost my sister and I really needed this break. Got to the airport booked in suitcase. All of a sudden we can not get on the plane. I was very stressed at the time. The airline said they could book us on the next flight but would require an e-mail from Travelbag. They refused and stated that we had to cancel and pay them another £600 - I could not believe it. The staff member was very cold and unhelpful. All he… Read Full Review

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★☆☆☆☆

“Terrible customer service policy ”

Written on: 15/03/2016 by Smithmz291 (1 review written)

Do not use travel bag. Even though they are cheap if anything happens the flights are non refundable and you can't change the name! Spent £1000 with them and won't get a penny back! Really shocking in this day and age… Read Full Review

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★★★★★

“Incredible Honeymoon”

Written on: 08/03/2016 by hoggsa (1 review written)

Travelbag booked our (very expensive) honeymoon to Thailand for 3weeks. We couldnt have asked for a better time. The girl who dealt with us was a real dream - no pressure tactics, threats or attempts to scare more money out of you! Booking with Travelbag made our honeymoon not only an amazing time at the happiest time of our life but also easy and pain free. Very happy customer… Read Full Review

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★★★★☆

“Holiday Great But !!!”

Written on: 21/02/2016 by Dicksonlr85 (1 review written)

It is the first time we have travelled long haul on a Not a direct flight. We were a little apprehensive to say the least. But our fears were not founded. Our flight connections were brilliant and we did get to our destination although very tired all in one piece. I do have to say though that We will not if can be helped again travel with Quatar Airlines. We found the cabin crew very ignorant and as a white English person felt like second class citizens. They were verging on the point of being… Read Full Review

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★☆☆☆☆

“They cancelled my confirmed booking”

Written on: 17/02/2016 by MrOHara (1 review written)

I booked a week stay in Disney hotel after confirming the offer details over the phone several times. After booking online I received an email confirmation and they debited the cost from me. One week later I get an email saying they need to cancel the booking with no explanation why. Since contacting them they have given several different reasons such as "result of a loading error" or "the offer is simply not valid". They should not be allowed to treat their customers like this and should not… Read Full Review

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★★★★★

“fantastic trip trip to USA”

Written on: 06/02/2016 by soniaH (1 review written)

Twice iv used Travelbag once for Florida and this time New York, San Fran and Vegas, i always deal the Brighton office .. he always keeps me updated about my Holidays , iv told me friends to ring him who are planning there trip to the USA. hes going to be bombarded lol, as he always gets me great deals . thank you . and i hope hes there in a few years when im booking my USA trip… Read Full Review

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★☆☆☆☆

“ Kata Thani Beach resort, Phuket Thailand Holiday”

Written on: 30/01/2016 by Richard.B (1 review written)

This is only an extract of a lengthy review I have written to Trip Advisor and they have published Beware if booking through a travel agent that you are not charged a fee should you ring the number shown on the net site, in our case it was £300 which only came to light when I was about to make the final payment. I was informed by two reps from the agency that this is their policy. Details on request. The year before we booked with the same company but with their Birmingham Office and made… Read Full Review

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★★★★★

“Great service”

Written on: 30/01/2016 by Cruzfd367 (1 review written)

Recently I booked my honeymoon with Travel Asia. While comparing to other companies these guys were very competitively priced while offering more for my buck. I had changed my mind many times regarding my itinerary but it was all dealt with patience and consideration. easily published quotations allows you to see each part of your trip. I would highly recommend this company. Having reps that have actually travelled to the locations and hotels it makes me confident in my booking. very happy… Read Full Review

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★★★★★

“Many Time User”

Written on: 29/01/2016 by BenBLewis (1 review written)

Ive used Travelbag many times before and they are very competent. I went with the recommended hotel and couldn't have been happier. Flights with Thai Air were very comfortable as predicted and Bangkok is a lovely dirty city. Good enough to recommend… Read Full Review

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★★★★★

“Good Agents”

Written on: 06/01/2016 by lukdals (1 review written)

Having come back to cold Britain we can surmise our holiday with Travelbag. We enjoyed our trip. Thailand was fun and exciting, we would go back again. Everything went well, no hitches. For our next holiday we willcome back to you and get a hotel on the beach. Thank you for your service. Holidays are special and has to be pleasurable and memorable, this happened definitely, when it's done through the care of good travel agents. … Read Full Review

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★☆☆☆☆

“Very Disappointing Booking Experience”

Written on: 03/01/2016

Online price quoted was good, but because my flight was leaving within 5 days, I was asked to phone the agency. I was kept on the line for 20 minutes, all the time being charged for the call, only to be told at the end that the price quoted was no longer available… Read Full Review

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★★★★★

“Superb Staff!”

Written on: 23/12/2015 by luther67 (1 review written)

We would like to write this review to give a ringing endorsement of the excellent attitude and ability of the staff who work for travelbag. Our St Lucia holiday was brilliant from start to finish, the work of the chap who did our booking was flawless, from ringing hotels for our requirements to sorting out transfers. Top service from a top company… Read Full Review

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