Travelbag.co.uk Reviews - www.travelbag.co.uk

Click here if this is your business
★★★☆☆
3.3 / 5
464
56% of users recommend this
Click here if this is your business
? Ask our helpful community of experts about this product or company
Travelbag.co.uk - www.travelbag.co.uk - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Dreadful!”

Written on: 11/08/2017 by jobaillie (1 review written)

I asked for a quote for a 6 day India tour and 5 nights in Goa which was offered on their website. I received a reply telling me to ring them and as I live in Spain I wanted a quote by email. I asked them to ring me but they did not bother! The girl who finally emailed me said she would get me a quote asap but this never arrived. I rang the office and spoke to a rather inexperienced and uninterested girl who wanted to know my budget before helping me. I told her I was interested in the… Read Full Review

Get Great Holidays Deals From Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“If I could give them zero I would!!!!”

Written on: 16/05/2017 by kristinadina24 (1 review written)

Booked a holiday through Travelbag and paid the necessary deposits. Made an advance payment months in advance of the date it was due. This was over one thousand pounds which was half of what was left to pay for the holiday. Sadly I had to cancel the holiday before the date that final payment was due. Travelbag have given me a refund of £400 of the near two thousand that so far had been paid. When I said I was unhappy with that and wanted the additional money that was owed to me… Read Full Review

Get Great Holidays Deals From Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Incompetent and rude”

Written on: 27/04/2017 by 435Dunn (1 review written)

Travelbag are totally incompetent In my life I have never had so many complaints about one company They messed up everything They messed up transfers, twice They messed up the dates They didn't book the transfers then they were sold out for our days of travel so we had to rearrange the whole trip The last hotel they gave is the wrong name on the booking so we had to take two taxis to find it and when we got there they hadn't paid for it!!! And when we made a complaint we had to speak… Read Full Review

Get Great Holidays Deals From Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Sarahcoom1's Comment

Written on: 06/06/2017

Travelbag are horrendous.i had issues too 2hrs before flying told hotel was under construction.furious then got there after 20hr flight to Thailand and new hotel had building work going too very dangerous ! and room mouldy,balcony overlooking back of toilets.just terrible.we had to get our own accommodation in end and spoilt first two days of holiday.i was in tears never again.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Rude”

Written on: 17/03/2017 by Gauge23 (1 review written)

I tried to cancel a reservation to Dubai giving more than 21 days notice,the staff at the Brighton branch insist i am not entitled to any refund not even the passenger tax. I know i am, but the staff member was so rude i have lost over £2000 and they will not give me a penny back. I will never book with this company again,they have not even paid the hotel yet so they are keeping the hotel money,I know i am not entitled to all the flight money but i am entitled to passenger tax. Beware if you… Read Full Review

Get Great Holidays Deals From Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“terrible and misleading ”

Written on: 24/02/2017 by TRAVELERKEITH (1 review written)

I DIDNT EVEN GET AWAY , ADVERTISED A POOL VILLA ON WEBSITE SO I BOOK THEN SEVERAL DAYS LATER I HAVENT HAD A CONFIRMATION SO I EMAIL THEM ,THEN PHONE ONLY TO BE TOLD THEY HAVENT ANY LEFT WONT CONSIDER USING THEM AGAIN !… Read Full Review

Get Great Holidays Deals From Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Dreadful”

Written on: 21/02/2017

This company was dishonest right from the start with my booking. I was assured when making my booking that I would be in the same hotels as the other people on the tour as I told them I didn't want to be on my own. Well I was left on my own, a single female, in a hotel in Johannesburg on the day I arrived and then again in Cape Town for 3 days!! On both occasions 45 minutes away by car from the rest of the group. On emailing the company from Joburg their response was: Usually happens on day… Read Full Review

Get Great Holidays Deals From Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“absolute disgraceful company!!!!!!!”

Written on: 11/02/2017 by MarquiseMcDougall186 (1 review written)

Never ever deal with this company!!!!!!!!!!… Read Full Review

Get Great Holidays Deals From Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Lauraphipps's Comment

Written on: 19/02/2017

I agree with you. They don't care about people's safety or requests. On booking my holiday to South Africa with them I made it clear that I did not want to be on my own. I was twice!! On arrival in Joburg and then again in Cape Town for 3 nights. On both occasions 40 minutes away by car from the rest of the group. Sent an email from Joburg and got a reply of "That usually happens on day one due to different arrivals but be assured you are booked in with everyone else for the rest of the tour." Then why was I left on my own in Cape Town?!!!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★★

“excellent customer friendly service.”

Written on: 03/02/2017 by Heather441 (1 review written)

This is the second time I have used Travel Bag. I can not praise them to highly.Just returned fro tour of India visit to Singapore and then on to Krabi Thailsnd. Travel Bag organised every detail and there were many pick up flights etc. There service is great and i would recommend them with confidence. Their stff know what they are talking about and will recommend a few hotels so you can check their reviews and location before ypu finally decide. Will certainly be using again… Read Full Review

Get Great Holidays Deals From Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Ridiculous charges ”

Written on: 01/02/2017 by EdwardWilson460 (1 review written)

I recently booked with them. There was an error of one letter in my name just one letter which was done by auto correct in the IPad and they said they will cancel the ticket and issue the new one and they deducted 85 pounds for rearranging one letter in my name. I can't believe this. I was looking for a reasonable ticket but that extra charge spoilt the whole thing for me. I am very sad and angry… Read Full Review

Get Great Holidays Deals From Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Rude Customer Service”

Written on: 31/01/2017 by Talonb96 (1 review written)

I tried to booked a flight to Dubai with Travelbag and everything went through. Hours later a representative  (who was very rude and was shouting at me. He even slam the phone down at me)call and stated that the flight is not confirm and that only a certain seat is available; even though when I booked it, it confirm the seat I requested and stated that payment went through. Fortunately for me, it was a Sunday I booked (this mean payment would not reach Travelbag as banks don't process payments… Read Full Review

Get Great Holidays Deals From Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Very well organised ”

Written on: 24/01/2017

Just returned from our trip from Dubai,Bangkok and Phuket and felt we had to mention the excellent job that Travel bag did with all the itinerary.The three hotels we stayed at were first class and in very good locations.All our hotel transfers were faultless with everyone of them being on time.Job well done! Previous to our holiday any query I had was always promptly replied by the agent.He was very professional . … Read Full Review

Get Great Holidays Deals From Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Assisted with all my changes”

Written on: 22/01/2017 by Amir484 (1 review written)

After organising a family holiday to Thailand, we have changed our minds on several occasions on locations, class of flights & hotels. Travelbag staff have been so supportive and generated so many good ideas, that we are now sorted and looking forward to our Thailand adventure. Thank you… Read Full Review

Get Great Holidays Deals From Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Useless useless useless ”

Written on: 16/01/2017 by MayaStanley13 (1 review written)

Don't bother . You can't get through to the and when you eventually do they hang up on you, don't bother to call you back. I don't know how they keep going… Read Full Review

Get Great Holidays Deals From Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“3rd time still unlucky!!!”

Written on: 09/11/2016 by ElisabethOrtiz (1 review written)

Really disappointed with this company. if I could have given them 0 stars it would have been a better reflection of their service. They are very attentive up to the point they've received your booking and your money, then it's almost impossible to get a reply to questions or requests for clarification. Emails and voicemails all go unanswered. I've used them 3 times now and each time received the same totally unacceptable service. Never again!!!… Read Full Review

Get Great Holidays Deals From Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DO NOT BOOK WITH TRAVELBAG”

Written on: 03/11/2016 by BreannaBoone (1 review written)

Mobile website faulty and travelbag refuse to accept any responsibility. Cost me £660! Unprofessional and no care whatsoever for their customers .. all about the money for them: DO NOT TRUST OR USE!… Read Full Review

Get Great Holidays Deals From Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Blatantly misled”

Written on: 02/11/2016 by Leonard391 (1 review written)

I would suggest that you do not use these people. In a similar way to other people I booked and paid for tickets assuming that the flights would be confirmed fairly quickly. Two days later I received a call from 'L..e' to tell me that due to problems with my credit card they had not been able to book the flights and the price had now gone up significantly. Every effort was made to persuade me to simply pay the extra to secure the tickets. I declined saying that I would speak with the credit… Read Full Review

Get Great Holidays Deals From Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Took our money then told us they double booked us ,! ”

Written on: 20/10/2016 by AndreFisher (1 review written)

We booked our holiday in May 2016 to Mauritius we paid in full in September we got written confirmation and today they sent an email saying that they had double booked us and gave us 12 hours to choose an alternative BAD OUTFIT AVOID AT ALL COSTS… Read Full Review

Get Great Holidays Deals From Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Travelbag dont bother”

Written on: 20/10/2016 by Lisav285 (1 review written)

Booked with Travelbag, they couldn't wait to get the balance of monies were chasing for it, as soon as we had paid they reduced the price of the cruise by £200 each. They said there was nothing they could do to refund the difference. Never use again… Read Full Review

Get Great Holidays Deals From Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Incredibly rude customer service”

Written on: 10/10/2016 by Robertsnx1969 (1 review written)

I Spoke to someone earlier today and have found him to be incredibly rude. Two transactions were processed together from my account and are awaiting authorisation. Didn't let me explain fully and I had to keep asking him to let me finish my explanation, kept saying 'we deal with this all the time so I know what you will say next'. Was very rude and kept saying it is a process from the bank and the bank 'HSBC' purposely do this to keep funds aside???. I have spoken to my bank and they have let… Read Full Review

Get Great Holidays Deals From Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Australia for Xmas”

Written on: 06/10/2016 by garber11 (1 review written)

Our first turkey on the beach experience will be this December, booking 3 weeks in Sydney with Travelbag. They were a good solid start to book everything for us, easy to get hold of and happy to make any changes we required. Enthusiastic every step of the way and now we cannot wait to don the speedo's and barbeque a turkey… Read Full Review

Get Great Holidays Deals From Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview
Great Deals on Expedia