Travelbag.co.uk Reviews - www.travelbag.co.uk

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Latest Reviews

★☆☆☆☆

“3rd time still unlucky!!!”

Written on: 09/11/2016 by ElisabethOrtiz (1 review written)

Really disappointed with this company. if I could have given them 0 stars it would have been a better reflection of their service. They are very attentive up to the point they've received your booking and your money, then it's almost impossible to get a reply to questions or requests for clarification. Emails and voicemails all go unanswered. I've used them 3 times now and each time received the same totally unacceptable service. Never again!!!… Read Full Review

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★☆☆☆☆

“DO NOT BOOK WITH TRAVELBAG”

Written on: 03/11/2016 by BreannaBoone (1 review written)

Mobile website faulty and travelbag refuse to accept any responsibility. Cost me £660! Unprofessional and no care whatsoever for their customers .. all about the money for them: DO NOT TRUST OR USE!… Read Full Review

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★☆☆☆☆

“Blatantly misled”

Written on: 02/11/2016 by Leonard391 (1 review written)

I would suggest that you do not use these people. In a similar way to other people I booked and paid for tickets assuming that the flights would be confirmed fairly quickly. Two days later I received a call from 'L..e' to tell me that due to problems with my credit card they had not been able to book the flights and the price had now gone up significantly. Every effort was made to persuade me to simply pay the extra to secure the tickets. I declined saying that I would speak with the credit… Read Full Review

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★☆☆☆☆

“Took our money then told us they double booked us ,! ”

Written on: 20/10/2016 by AndreFisher (1 review written)

We booked our holiday in May 2016 to Mauritius we paid in full in September we got written confirmation and today they sent an email saying that they had double booked us and gave us 12 hours to choose an alternative BAD OUTFIT AVOID AT ALL COSTS… Read Full Review

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★☆☆☆☆

“Travelbag dont bother”

Written on: 20/10/2016 by Lisav285 (1 review written)

Booked with Travelbag, they couldn't wait to get the balance of monies were chasing for it, as soon as we had paid they reduced the price of the cruise by £200 each. They said there was nothing they could do to refund the difference. Never use again… Read Full Review

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★☆☆☆☆

“Incredibly rude customer service”

Written on: 10/10/2016 by Robertsnx1969 (1 review written)

I Spoke to someone earlier today and have found him to be incredibly rude. Two transactions were processed together from my account and are awaiting authorisation. Didn't let me explain fully and I had to keep asking him to let me finish my explanation, kept saying 'we deal with this all the time so I know what you will say next'. Was very rude and kept saying it is a process from the bank and the bank 'HSBC' purposely do this to keep funds aside???. I have spoken to my bank and they have let… Read Full Review

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★★★★★

“Australia for Xmas”

Written on: 06/10/2016 by garber11 (1 review written)

Our first turkey on the beach experience will be this December, booking 3 weeks in Sydney with Travelbag. They were a good solid start to book everything for us, easy to get hold of and happy to make any changes we required. Enthusiastic every step of the way and now we cannot wait to don the speedo's and barbeque a turkey… Read Full Review

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★☆☆☆☆

“booked and paid £2400 approx. 4 trip 2 Australia...”

Written on: 06/10/2016 by Susienofly (1 review written)

booked and paid £2400 approx. 4 trip 2 Australia later found could not travel due 2 ovarian cysts and unable 2 get travel insurance went in2 Travelbag in the vague hope of getting refund. They raised my hopes of at least a partial refund then wanted me 2 sign something saying i'd cancelled led 2 believe if I signed it I would get a refund so did. Then told no refund andi just signed it seems 2 appease their record keeping and 2 suit them. So if my ovary problem is sorted out at the last minute… Read Full Review

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★☆☆☆☆

“Avoid avoid avoid”

Written on: 29/09/2016 by Richsara (1 review written)

Waste of time 4 flights booked paid and full details given. 48 hours later emailed that flights not available… Read Full Review

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★★★★★

“We were happy”

Written on: 20/09/2016 by Rupinsonward (3 reviews written)

We have used a number of times over the last 10 years - very happy with the service each time we've been away. They kept us informed and were only a phone call away if we wanted to change anything. The only issue for us was the lack of shops around the area we live so everything was over the phone, we would have preferred to walk into a shop to speak face to face… Read Full Review

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★★★★★

“Atlantis The Palm”

Written on: 09/09/2016 by ithom1 (1 review written)

Walking into the Solihull branch of Travelbag with a vague idea of where to go, our eye was drawn to the posters of the Atlantis the Palm, Dubai. After a 10 minute chat with the Travelbag rep over a desk and a coffee we were completely sold. We've studied all the photos every night since booking and literally cannot wait for October to arrive. I cannot speak highly enough of Travelbag and their staff, they have been great and really sold us the idea of Dubai. Cant wait for the days to go… Read Full Review

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★★★★★

“Nothing bad to Report!”

Written on: 09/09/2016 by knowls (1 review written)

Ive just got back from a 5 night trip to Circus Circus in Las Vegas, a large group (16 people) which were flawlessly sorted out by TravelBag. Vegas is exhausting, the girl who booked us did mention that too!… Read Full Review

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★☆☆☆☆

“Bad With A Capital B”

Written on: 05/09/2016 by yourcandy (10 reviews written)

After all the years of ordering services and products online you would think I would know to check reviews online first! Made the mistake of booking a holiday with travelbag.co.uk only to find it cheaper if booked directed. Phoned up the following day to ask for my deposit back of £600 only to be told if it non-refundable! Steer well clear of this company. Cheaper to book direct and the moment you pay a deposit… Read Full Review

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★☆☆☆☆

“when things go wrong !!!!”

Written on: 22/08/2016 by BilliePickstock (1 review written)

I was due to fly out of Manchester at 17.10. I had to be the 2 hours prior. It takes 40 minutes to get there so have to leave at 14.30. Transport arranged. 12.54pm receives a phone call to say the flight had been cancelled but if we get to the airport quick fit you on the 16.10 flight or you can't go until tomorrow. Hastily get to airport, check baggage in. Qatar were our Airline, NEVER book with Qatar. In flight entertainment didn't work for me on the departure flight and for my partner on the… Read Full Review

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★★★★★

“A delight”

Written on: 19/08/2016 by carliewhi (1 review written)

Booked a fortnight in Thailand, in branch at a Travelbag Store. Staff were so fantastic! It was a real pleasure sorting everything out. No complaints at all from me… Read Full Review

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★☆☆☆☆

“Rude and Untrustworthy”

Written on: 11/08/2016 by JadenWilkinson (1 review written)

I used Travelbag to book a hotel for the next week. They were very quick to take my money without actually making the booking! I tried to ring Travelbag numerous times to resolve the matter and I got no reply. I also got no reply to numerous e-mails. I had to ring another number to get any kind of response from the business. When I did get through the staff were so rude and simply did not care. An absolutely horrendous business with ridiculous customer service. I will be reporting this further… Read Full Review

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Billiepickstock's Comment

Written on: 22/08/2016

Totally agree, when it hits the fan they are not interested.!!!!

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★★☆☆☆

“invoice not itemsed only total package details”

Written on: 08/08/2016 by kennyfatboy (1 review written)

We found one of the staff very dismive of our query, the attitude was if you don't like it cancel and lose your deposit. I do not wish to discuss this matter any further was the final and parting gesture . We have used this company before and every went like clockwork, perhaps certain staff shoukld learn its people like us that pay their wages… Read Full Review

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★★★★★

“didnt we have a lovely time”

Written on: 05/08/2016 by 28garcia (1 review written)

the day we went to burma! Booked with this Travelbag crew, off the beaten track to say the least. wonderful place, well chuffed with how it panned out. Peave & Love… Read Full Review

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★★★★★

“Easy to Navigate”

Written on: 03/08/2016 by blacks55 (1 review written)

I found the website .co.uk really easy to use. Buying a holiday is daunting but i found it pretty easy with Travelbag, even if i did go into branch eventually. It was helpful sorting my itinerary out online before visiting. All in all a good experience… Read Full Review

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★★★★★

“5* Vietnam”

Written on: 03/08/2016 by ianto55 (1 review written)

Booked our best ever holiday with Travelbag to Vietnam staying for 10 glorious nights at the Ana Mandara Hue. We loved the hotel and the area/weather is just something else, far better than anywhere we have been previously. Would eagerly recommend both travelbag and vietnam!… Read Full Review

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