Travelbag.co.uk Reviews - www.travelbag.co.uk

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Latest Reviews

★☆☆☆☆

“This is the second time I have attempted to use...”

Written on: 24/05/2015 by 22Maynard (1 review written)

This is the second time I have attempted to use Travelbag website to make book flights. They accepted the booking and then 2 days later emailed to say the booking requested had failed due to flight unavailability at that price. They then rang me to say I could get the same booking if I paid £30 more. I then went directly to the airline's website in question and made a successfully booking at the original prices quoted on the Travelbag website. I think they entice you and then charge you… Read Full Review

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★☆☆☆☆

“MY FAULT FOR NOT CHECKING REVIEWS”

Written on: 23/05/2015 by BrennanWebb (1 review written)

WAS TOLD THAT BOOKING COMFIRMATION WOULD TAKE 72 HOURS WAITED UNTIL ALMUST 72 HOURS ONLY TO BE TOLD THAT MY PAYMENT FAILED AND THAT TO BOOKING THIS FLIGHT I WOULD HAVE TO PAY A FURTHER £18 POUNDS and there was only three tickets left after paying this extra amount contacted the credit card company the original payment was taken out plus extra .!£18 KEEP WELL CLEAR AND AVOID THE EXTRA COST AND STRESS!!!… Read Full Review

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★★★★★

“First time ive felt compelled to write a review online!”

Written on: 22/05/2015 by enocart (1 review written)

This is the first time ive felt compelled to write a review due to the excellent service ive received from Travelbag. I originally booked my flights to New York using SkyScanner and was quoted the cheapest price from TravelUp. They didnt book straight away I had to wait for them to ring me and confirm. They did a day later and gave me the bad news that my flight had sold out. I really had to be on that flight as i was meeting someone on it. The second cheapest price was Travelbag so i gave them… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 11/05/2015 by ShereneCam (1 review written)

Unfortunately I read the reviews of this company too late and I was also charged double that the flight actually cost. I was harassed by a terrible employee  who was very rude to me - DO NOT BOOK VIA TRAVELBAG. A return flight which was supposed to be 380 pounds ended up costing me 750 pounds… Read Full Review

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★☆☆☆☆

“AWFUL holiday... booking, communication and customer...”

Written on: 10/05/2015

Booked our honeymoon to Singapore and Vietnam with Travelbag last month... AWFUL experience. Despite specifically requesting direct flights, they booked us on an indirect flight. Watch out - the small print on the documentation (that they didn't actually send to us until we complained!! ...due to being served by an inexperienced trainee who LIED about our booking details despite us confirming details with him!!) states that 'direct' flights can sometimes be 'indirect' - RIDICULOUS!! They… Read Full Review

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★★★★★

“Brilliant experience”

Written on: 08/05/2015 by tonyhal1 (1 review written)

Returned last week from my holiday to Borneo. I would like to say a big thank you, the whole holiday was wonderful and such an amazing experience. The Borneo Adventure co. were superb, everything went like clock work, not arriving on time to pick us but early and waiting for us. All the arrangements were fantastic and I had a lovely holiday and thank you once again. Will recommend travelbag gladly… Read Full Review

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★★★★★

“Good service”

Written on: 01/05/2015 by TerryMail (1 review written)

Big thank you to Travelbag for help with organizing our holiday to Las Vegas (returned on 14 April). The Flamingo Hotel they recommended was in a fabulous location and was clean and provided excellent customer service and Las Vegas was buzzing (as they said it would be)! Its easy to leave a bad review when things dont go so well so thought id prove you can leave a good review when things go well. They were professional and customer driven throughout.Keep up the good work! … Read Full Review

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★★★★★

“Holiday of a Lifetime”

Written on: 24/04/2015 by franktio (1 review written)

We would like to let everyone know how brilliant the holiday went and to say thank you very much to Travelbag, without whose help we would never have been able to book our dream holiday. We had an absolutely fantastic time and everything went to plan. Travelbag made a few recommendations including the upgrade for the island club package that exceeded all expectations. and the staff at the hotel could not have been better. we saw some fantastic sites and the memories will stay with us forever… Read Full Review

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★☆☆☆☆

“DO NOT BOOK FLIGHTS ONLINE WITH TRAVELBAG!! ”

Written on: 19/04/2015 by Thomsonog220 (1 review written)

I learnt a valuable lesson today never to book online with a company for the first time without reading reviews first. So when SKYSCANNERS directed me through to Travelbag's booking site, I thought, that's a well known name, shouldn't be any issues, so I went through their booking process and paid the advertised price by debit card. However, I expected to receive a booking confirmation, but no, I got the "request received/ consultant will be back to you within 72 hours" reply. Why I thought… Read Full Review

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★★★★★

“No problems recommending !”

Written on: 16/04/2015 by lindacam (1 review written)

Could I just take this opportunity to say what a pleasure it was to deal with Travelbag for my Barbados holiday yesterday as, not only were they happy and pleasant on the telephone and understood what it was I required and this was dealt with quickly and efficiently ( and also at a better price than Virgin Holidays whose operator couldn't have cared less whether I proceeded or not ). Well done and thank you again. I will have no hesitation in using Travelbag again for our next trip… Read Full Review

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★☆☆☆☆

“had same issues as others told booking not accepted...”

Written on: 16/04/2015 by Jaron1994 (1 review written)

had same issues as others told booking not accepted unable to get seats at original price, asked to accept higher one. Price would be approx £27 more but when you studied the difference it was nearer £50 (so not good at maths either. Went direct to airline got my seat and didn't have to pay the travel bag 2% credit card fee and immediate eticket came through… Read Full Review

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★★★★★

“Inn Barbados”

Written on: 10/04/2015 by AlanMcCochrane (1 review written)

Myself and my wife have just returned from the absolutely wonderful holiday arranged for us at The Inn. Travelbag were really great with us from start to finish. Firstly - What a great hotel. The staff were very attentive and polite and nothing was too much trouble. Secondly - The weather was constantly 26 degrees throughout the 12 days so perfect! The only small complaint we had was the seating with Virgin Atlantic, something we will learn from for next time. Thanks to Travelbag and their… Read Full Review

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★★★★★

“Thoroughly impressed with the service we recevied from...”

Written on: 02/04/2015 by ianboothferry (1 review written)

Travelbag were recommended to me by a friend who recently returned from south east Asia, a twin centre holiday all booked with Travelbag. I'm glad I took her advice. I have been liaising with one of the girls in their chester office on what has turned out to be a complex itinerary. I'm not the easiest of customers and I've changed my mind on a number of occasions! The girl who dealt with us has been calm, patient and professional throughout. Indeed, nothing has been too much trouble for her… Read Full Review

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★☆☆☆☆

“Misleading flight booking service, apparent scam tactics”

Written on: 26/03/2015 by MV2015 (1 review written)

I was looking for flights from London to Bangkok on Skyscanner. A deal for 508 pounds on EVA Air came up on the list, it was a deal offered by Travelbag on March 25th 2015. I chose to take it and clicked the link, it redirected me to the Travelbag website and the website clearly said "BOOK TICKETS NOW", I inserted my details -including credit card info- and they said I'd get a confirmation. Just like a lot of people who've been reviewing their flight tickets service, it turns out that the… Read Full Review

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★★★★★

“Sri Lanka holiday - Travelbag excellent ”

Written on: 24/03/2015 by English175 (1 review written)

We have just returned from our fantastic holiday to Sri Lanka which we booked with Travelbag- we had excellent advice and support throughout the booking and the holiday was extremely well organised staying in 5 star hotels with excellent personal service from a driver throughout - excellent value for money and recommend with no hesitation… Read Full Review

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★☆☆☆☆

“Terrible expensive experience”

Written on: 13/03/2015 by Disgruntledone123456789 (1 review written)

Having spent some time coordinating our holiday with travelbag (weeks) via email, we finally settled on an itiniery for a U.S. road trip. We booked last Friday after Travelbag agreed to price match a Netflights package. The trip was for just under £6k. I received an email yesterday from the agent informing me that there was a 'slight problem'. It turned out that because netflights also had held flights for us when they gave me their quote and Travelbag don't actually book your seats… Read Full Review

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★☆☆☆☆

“rip off, pretend booking,take your money,”

Written on: 08/03/2015 by Gardner35 (1 review written)

booked a £500 flight,paid for it by credit card, got an email to say somebody will contact you within 72 hours, flight goes in 5 days .... 76 hours later got an email to say the flight i booked wasnt available, can pay a lot more to go out same dates approx another £200 i said no refund after 7 days still waiting for my refund flights have all gone up ,so holiday cancelled AVOID Travelbag 1, its not a booking ,rather a request 2 they take your money 3 refund can be as long as 10 working… Read Full Review

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Mv2015's Comment

Written on: 26/03/2015

Same thing happened to me. Absolutely disgusting.

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★☆☆☆☆

“Multi centre enquiry ”

Written on: 20/02/2015 by AidanSchmidt (1 review written)

I rang Travelbag and was put throught to their Gloucester office, I told the lady what we wanted to go to Bangkok, Koh Samui including hotels and travel between airport and hotels, 2 weeks later we are still waiting for them to reply. Awfull customer service will never contact them again… Read Full Review

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Dge123's Comment

Written on: 03/03/2015

Agree 100%, booked flights to Bangkok, money taken & everything seemingly okay, received email next day saying I had to pay more money if I wished to continue as previous price no longer available despite accepting booking & taking money, I emailed back saying I didn't wish to continue, I never heard from them again but did receive money back in account today, (1 week later), have booked direct through airline, received booking reference & confirmation in less than 2 minutes (& no card surcharges), travel bags previous price (the one that's not available ) is still being shown today on travel bags website, BEWARE of travel bags fictitious prices.

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★☆☆☆☆

“Falsely advertised price”

Written on: 10/02/2015 by JayJb (1 review written)

This company led me to believe that I was booking a flight and after taking my personal information, revealed that the flights wold cost an extra £58 (£29 each). When I queried this I was told that I had only submitted a 'request for booking'. I feel duped out of my personal information and when I explained this, the representative actually began to laugh whilst telling me he was 'sorry about that'. I am now in the process of trying to get them to confirm to me in writing that they will not… Read Full Review

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★★★★★

“Professional from start to finish...”

Written on: 03/02/2015 by martinbo1 (1 review written)

This was my first ever booking with Travelbag. They were professional throughout (going on the excellent service i received from (Kirstin), every enquiry i had about my trip was dealt with quickly and easily. We choose to stay at the Peace Resort in Koh Samui. I had a couple of questions that Kirstin didnt know the answer to straight away, so she emailed the hotel directly and within an hour she rang me back with all I wanted to know - excellent service! Would I book with Travelbag again? -… Read Full Review

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