World Financial Network National Bank Credit Card Reviews
Latest Reviews
★☆☆☆☆
“$15.00 fee to pay over the phone-Really?!”
Written on: 15/03/2013
Have been a customer with Bon Ton many many years, always paid my bill on time using the automatic payment system that was free. Imagine my surprise when I attempted to and was told there is now a $15.00 fee to use this service because the BonTon changed cc companies to use this worthless outfit! (read more)
★☆☆☆☆
“RUN”
Written on: 14/08/2012
Dont walk RUN away from this horrible company. Victorias Secret should be ashamed to use them. They are crappy with customer service and nothing but scam artists. (read more)
★☆☆☆☆
“Gander Mountain- World Finanical Credit Fraud”
Written on: 07/06/2012
Had card for several years and enjoyed using it getting the point and being able to spend in the store. Never late on any payment. Had a unauthorized transaction on the account. So called them and disputed charge. Had to fill out numerous papers make may phone calls. The credit card company even called the company and spoke to them about the charge. I was a 2nd party that charged me. I have been going for 8 months and it is still not resolved and now they are telling me that they are... (read more)
★☆☆☆☆
“angry”
Written on: 03/06/2012
i recently opened up an account with world finacial bank at maurices got approved then i applied at three of there other stores and got approved i used the cards the next day and was letting my son use the one at the buckle when he tried to use it it said to call in i called all three of the other cards they approved me for and was getting the same message now its some department i have to call before i can use the accounts that doesnt make any sense why would they approve me let me use the... (read more)
★☆☆☆☆
“WFNNB”
Written on: 30/03/2012 by mira1234
I opened the Pottery Barn credit card in last year december and purchased the baby's nab blanket from Pottern barn kids. The blanket was delivered but the quality was pretty bad so I returned the same and believed that Pottery Barn issued credit. Guess what? WFNNB called my house and harrassing us to pay $83.89 + late fee + finance charges. After I told them, I returned the product (UPS picked it up), they said, "oh you still owe $25.00 late fees and they reported us to the credit bureaus... (read more)
★☆☆☆☆
“WFFNB”
Written on: 03/11/2011 by Mimi1967
Do not get a card from this Bank. When you complain to the regulators they are criminals to, WFNNB do not realize the credit card reforms and continue to do what they want to harass consumers and charge all these fees. Be careful of the company who is regulating this bank they are dishonest too. Call Federal trade commission for harassing calls and then contact their Attorney general office in Ohio and then contact Ohio Congressman to let me know how WFNNB or the Congressional Banking... (read more)
★☆☆☆☆
“Leave Me Alone!”
Written on: 05/09/2011 by RioMalo
I have no relationship whatever with these people other than they call my house over and over again with a robo call machine saying that there has been some kind of a "review" of my finances and that I need to call them. I hope that they wind up being punished as they richly deserve. (read more)
★☆☆☆☆
“World Financial is not honest and will tell you anything”
Written on: 15/06/2011
My credit card with Avenue had gotten behind due to a lack of income. A representative called me and offered me a hardship plan. I accepted and made my payment. Well, the representative handle my account erroneously and was not able to set up the hardship plan unknowingly to me until 2 weeks later I kept getting more harrassment calls to pay my bill. I kept explaining to the representatives what happened and they said she did something wrong and we can't honor what she said (even though she... (read more)
★☆☆☆☆
“I OPENED AN ANN TAYLOR ACCOUNT TWO YEARS AGO. I...”
Written on: 14/02/2011 by jeannegibson (1 review written)
I OPENED AN ANN TAYLOR ACCOUNT TWO YEARS AGO. I DECIDED, IN JANUARY, 2011, TO CLOSE THIS ACCOUNT DUE TO THE FACT THAT I AM TRYING TO CUT DOWN ON CREDIT CARD EXPENSE AND USE MORE CASH. I CALLED THE SUPPORT GROUP FOR THIS CARD, THEY ANNOUNCED THAT I HAD A DELIQUENT BALANCE. PLEASE NOTE, THAT I HAD NOT RECEIVED A CREDIT CARD BILL OR NOTICE FROM THIS COMPANY THAT I HAD A DELIQUENT ACCOUNT. AT THAT TIME, I PAID THE ACCOUNT COMPLETLY OFF BY USING A CHECK BY PHONE PROCESS. THEN, I REQUESTED... (read more)
★☆☆☆☆
“Opened an account with them because I needed help...”
Written on: 13/02/2011
Opened an account with them because I needed help paying out a hospital bill. I never actually ended up using any of the credit. I have called them several time to close this account but they are always rude. Guess What!!! They still show as an open account. I am trying to buy a new vehicle and I promise this ordeal cost me a couple percent more in interest! (read more)
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Showing 1 - 10 of 254 Reviews
★☆☆☆☆
“For everyone who is reading posts on this website, I...”
Written on: 07/02/2011
For everyone who is reading posts on this website, I have an interesting addition to all these horror stories. My mother had some account through this WFNB. She has been dead for over 5 months. I get a phone call on my cell phone (and because it is a number from around where I live), I answer the phone. The WFNB employee asks for my mother by name. When I say she is not here and actually deceased, she seems surprised. I though most companies have a department that looks for death notices and... (read more)
★★★☆☆
“World Financial Network closed my Eddie Bauer account...”
Written on: 07/02/2011 by mbarretta (1 review written)
World Financial Network closed my Eddie Bauer account since I had started to pay through the Eddie Bauer website than through my bank. I gave WWF the incorrect routing number and I didn't realize this until I was told that my account would be closed until possibly March. I have memorized my Eddie Bauer account number and would prefer not to start over with a new card. I do not understand why I have to wait these months (this started in November and could go til March). It has definitely... (read more)
★☆☆☆☆
“I hate these people. They screwed up on my account,...”
Written on: 02/02/2011
I hate these people. They screwed up on my account, billed me or one when I purchased from another, then added tons of late fees and are still doing so. I paid the principal and interest, but refused to pay all the late fees, and they call me 8 or 10 times a day, from different area codes. I do not answer these calls, because there is no reasoning with them. Their answer to anything I say is "pay it". Then they want $ 10 to take my money! Do not use any of the credit cards that they... (read more)
★☆☆☆☆
“I have never been so outraged in my life! The chain...”
Written on: 19/01/2011
I have never been so outraged in my life! The chain of command in this organization is horrible. I was incorrectly set up on a hardship payment plan by one guy because of a loss of job. Weeks later I received voicemail messages indicating that they were unable to follow through with the arrangement on their part. I let this go until they drafted my bank account anyway causing overdraft fees. When I inquired about how you can draft for payment when the repayment terms were not correct,... (read more)
★☆☆☆☆
“I have two cards with World Financial, PacSun and...”
Written on: 14/01/2011
I have two cards with World Financial, PacSun and Pottery Barn. I have had both of them for many years. I have always found it odd that when I make a payment, it is held until the next billing cycle. I guess they do that so they can charge more interest. Really odd. I've never seen any other credit card company do that.
I have been able to stay on top of my payments with both cards until very recently. I currently don't have a balance on either card. On January 12th (late on a Sunday...
(read more)
★☆☆☆☆
“I have been a customer of NY and Company, Express, and...”
Written on: 03/01/2011 by lprice2118 (1 review written)
I have been a customer of NY and Company, Express, and Victoria Secrets for years never in my life I have ever been treated so poorly by a customer service rep. The supervisor at this one call location hung up on me Customer Service Rep Rae..and Supervisor were rude and should not be in their positions. I called this office when my payments were on time to apply for a payment plan and was told I had to be a few days delinquent at least..so I waited for the next month called and was placed... (read more)
★☆☆☆☆
“DO NOT EVEN Consider using WFNNB. If you see it or...”
Written on: 30/12/2010
DO NOT EVEN Consider using WFNNB. If you see it or even hear it, RUN. It's a shame before God that these practices are going on. But what goes around comes around...somtimes real bad. AND those of you who work for this bank, think about this: Even God says have integrity and leave a thing/place than to remain with shame or stay and play unrightous games for you WILL reap...and much more than given out. Is it worth it? Let us know when it comes back around.
IF I would have just stopped and...
(read more)
★★★☆☆
“World financial network is the site for some of my...”
Written on: 23/12/2010
World financial network is the site for some of my credit cards. Recently,I was attempting to pay my Eddie Bauer bill and by mistake, I ended up applying for a new credit card. When it came, I threw it away as someone at Eddie Bauer customer service told me my original account number would not be affected. Then when I contacted WWW, they told me that both accounts had been closed and I would have to use another credit card, like Visa, for any purchases. I have had that account number so long... (read more)
★★★★★
“i have been with this bank for over a year,i have...”
Written on: 21/12/2010
i have been with this bank for over a year,i have capital one credit card and chadwick account with them and ready to apply for victoria secret card. i make sure my bills are paid on time and it is easily done oonline. i have not had any problem with them, i really enjoy their services. (read more)
★★★★★
“I think all these people are nuts and have poor bill...”
Written on: 17/12/2010 by brianandmarnie (1 review written)
I think all these people are nuts and have poor bill paying issues. I have had 5 WFNNB issued store credit cards and a Med-Choice Financial health care credit card for well over a year. Not one missed paper statement or one late fee. As a matter of fact they have more than doubled and in some cases tripled my initial credit lines. Lost mailbox keys and such are not the responsibility of the bank. Have only had one customer service phone experience and she was great. (read more)
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Showing 11 - 20 of 254 Reviews
★☆☆☆☆
“I convinced my husband to get a Sports Authority card;...”
Written on: 04/12/2010
I convinced my husband to get a Sports Authority card; thought maybe it would help him build his credit. Worst mistake of my life.....WFNNB sucks as a financial company. They RARELY send statement and when they do...we are like 2 months behind. HIs Credit Limit started at 200...we mad 3 purchases all under 50.00 and currently we ower them over 500.00 and my interest rate is 30%. It is truely amazing how a company can do this to good people. WFNNB is why we are is Debt! (read more)
★☆☆☆☆
“Thanks World Financial for screwing over my elderly...”
Written on: 01/12/2010
Thanks World Financial for screwing over my elderly mother. Additional thanks for all the late fees. Keep up the good work of taking advantage of confused elder people. Hope you all get huge stock options and bonuses! Shame on you Blair for using World Financial to handle your credit cards. (read more)
★☆☆☆☆
“I asked to have a minor modification made to my HSN...”
Written on: 22/11/2010
I asked to have a minor modification made to my HSN card and was told I could not do it. I asked for a Corporate number to contact, after speaking with a African-American Manager who REFUSED to give her name. Was told no such thing existed. Finally out of frustration, I said. "close my account". The manager replied, " I will be more than happy to, you fag." So, I will no longer shop HSN due to quilt by association. They are lucky I do not go after them in a lawsuit. That defies any... (read more)
★☆☆☆☆
“This bank is a joke. They should not be allowed to...”
Written on: 20/11/2010
This bank is a joke. They should not be allowed to provide credit card services. I tried to log on to my account to pay my bill. This is the first time using this web site. What an experience. Tried for 8 hours on line and on the phone. I spoke with the most rude,ingorant and stupid woman on this earth. I did everything she told me to enter, then she said I entered the incorrect information. At that point I wanted to reach in the phone and strangle her. I received 5 emails with... (read more)
★☆☆☆☆
“Disgusted by this banks lending practices!! Shame,...”
Written on: 19/11/2010
Disgusted by this banks lending practices!! Shame, Shame on Fashion Bug for using them. I have closed my Fashion Bug card after 15 years of good credit with them and will never shop in their store again. WFNNB does not send out monthly statements and then charges a late fee. Rude customer service. (read more)
★☆☆☆☆
“Don't ever use this company...they are the worst...”
Written on: 13/11/2010
Don't ever use this company...they are the worst company ever! They harrassed me for over a year for a credit card charge I didn't make. They claimed they never recieved my letter disputing the charge even though I sent them certified return receipt! Victorias secrects cashiers are idiots. They another account holders purchase to my account! DUMMIES and now I World Finanicial Bank is harassing me to death! (read more)
★☆☆☆☆
“THE ABSOLUTE WORST CREDIT CARD TO HAVE!!! RUN FAR FAR...”
Written on: 09/11/2010
THE ABSOLUTE WORST CREDIT CARD TO HAVE!!! RUN FAR FAR AWAY FROM THIS LENDER. I have a Value City Furniture card with WFNNB as the lender. They will adjust and re-adjust the "due" date of the bill and if you get into a normal routine of paying your bill (on-time) they will re-adjust so that your payment will fall just after that "due" date, and then hit you with a $35 late fee. It took me a minute to notice that they were doing that and couldn't understand how I was being charged a late... (read more)
★☆☆☆☆
“I had two accounts with them one with Dress barn and...”
Written on: 06/11/2010
I had two accounts with them one with Dress barn and the other with Fashion Bug. They had my address wrong for 4 months and kept charging me late fees and finance charges. They found the glitch in the system and waived the fees and brought me back to my original amount back in August. Then I gave the person over the phone my banking routing number and account number. They apparently did not put it through the system. They have resolved my Dress Barn account and it is now closed. They stopped... (read more)
★☆☆☆☆
“HORRIBLE! I don't want to have one of their credit...”
Written on: 31/10/2010
HORRIBLE! I don't want to have one of their credit cards, but I have a Maurice's card. Always paid on time, until lost my mailbox key - which ended up being a big snafu. Shamey, shamey ... I was last on a payment. What does World Financial do? They harrass the Hell out of you. Love to wake you up in the morning. Talked to them the first time, explained the deal, that I get paid in two days and will pay it off - I did, by mail because they don't offer online payments. Non-stop... (read more)
★☆☆☆☆
“Web site failure prevented from paying online and I...”
Written on: 17/10/2010
Web site failure prevented from paying online and I have been promised statement in the mail. Never received that statement and was charged penalty fee.
Requested to pay online and when used a credit card, my credit card charged me cash advance fee, which is in addition to the fee I had to pay for the transaction on the phone.
"Customer service" was very unprofessional and rude.
(read more)
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Showing 21 - 30 of 254 Reviews
★☆☆☆☆
“worst customer service ever. they took an account with...”
Written on: 13/10/2010
worst customer service ever. they took an account with a 150.00 credit limit and jacked it up to 200.00 including bogus late fees. they write"miss posted payment" on your statement no matter how or when you make a payment. the account was opened jun 2010 and closed by me sept 2020 and im still paying balance after only 2 puchases.the avenue is great store but the credit card is a finacial mess.buyer BEWARE. (read more)
★☆☆☆☆
“I decided to get a Victorias Secret credit card, used...”
Written on: 12/10/2010
I decided to get a Victorias Secret credit card, used it once, and paid it off completely in one payment. This morning, (1-2 months later..?) I received a call from one of this bank's unprofessional, rude employees saying that I owed $25 for a late fee, and $50-ish as a late fee for the original late fee.. These "fines" total up to about 1/5 of my original payment, and I would have obviously paid a measly $25 if I had been in the wrong OR if it had even been on my statement in the first... (read more)
★☆☆☆☆
“Worst customer service ever. Worst handling of money...”
Written on: 27/09/2010
Worst customer service ever. Worst handling of money and payments. Do not trust them. I had a card with them for 3 years. The customer service got worse and worse. They charge late fees in error, and will not correct them. They do neglect to mail statements out. They are rude on the phone. I will never do business with them again. (read more)
★☆☆☆☆
“WFNA provides horrible customer service. Promises to...”
Written on: 25/09/2010 by forensicbio (1 review written)
WFNA provides horrible customer service. Promises to remove late fees erroneously applied and then fails to do so resulting in more late fees. They did not send me a statement for 5 months and I thought the card was closed as I had not charged anything or had a balance. I will discontinue shopping at Lane Bryant until they stop using this company as their financial institution. (read more)
★☆☆☆☆
“This rip off bank uses snail mail and boiler plate...”
Written on: 22/09/2010
This rip off bank uses snail mail and boiler plate letters requesting payment while they investigate DON'T DO IT. They don't provide a contact name or phone.
.7 out of 5 approval is generous. How can all the stores risk loosing business in this economy. Word of mouth warning friends about the horrors may eliminate more people getting screwed. You would think that some state's attorney general would bring action against this company.
(read more)
★☆☆☆☆
“Worst customer service ever! I had no problems paying...”
Written on: 13/09/2010
Worst customer service ever! I had no problems paying off card within the given six months deferred interest timeline, but things were constantly being mishandled and lost in mail....
(read more)
★☆☆☆☆
“Called customer service to let them know they are in...”
Written on: 10/09/2010
Called customer service to let them know they are in violation of the CARD ACT cause they are charging a fee for over the phone payments, and also charging a fee for same day online payment. They are rude and claim they are exempt from the CARD ACT. Well I'm writing a letter to the CEO of World Financial Network National Bank. And will be reporting them to the FTC for violating the CARD ACT. (read more)
★★★★☆
“Have 3 co-branded mastercards and 2 co-branded visa...”
Written on: 06/09/2010
Have 3 co-branded mastercards and 2 co-branded visa cards with WFNNB, never had a problem with them. Signed up for online payment/statements so that I could monitor my account and pay in advance. Have read all of the reviews and am surprised that folks have complained that because they didn't receive a paper/online statement they didn't pay the bill and started receiving harassing phone calls. No one has to tell us when to pay our mortgage or rent or car payment so why should someone have... (read more)
Guest's Comment
Written on: 06/07/2011
Obviously you are an employee or principle of WFNNB. I dont even have a card with them never applied for a card with any of their partners in crime. I was unfortunately issues the wrong cell phone number by my carrier and despite repeated attempts to tell these idiots I was issued this number and have no knowledge of the person they are harrassing they continue to call. As I see if my only avenue is to change my number. Blocking it wont do! they call from numbers in every state in the union! I actually got so mad I chased the person down they are looking for down and told them what was going on only to have this person tell me a similar storey to the ones I have been reading! This person went so far as to offer to show me the payments were on time and current! If i cant find the person how come these idiots cannot! I pity anyone who gets involved with this company!
Reply to this comment
★☆☆☆☆
“I have repeatedly asked WFNNB to send me a paper copy...”
Written on: 16/08/2010
I have repeatedly asked WFNNB to send me a paper copy of my monthly statement. Instead, they have been sending me statements via email and it's been impossible to access my account on line.
Therefore, payments I thought I was making have gone into "never, never" land. They have called repeatedly, on weekends, in the evening. They don't blame themselves for the payment mixup of course but neither the bank or I know where these payments have gone. Terrible company. Never do business with...
(read more)
★☆☆☆☆
“This company is TERRIBLE!!! Run in the other direction.”
Written on: 10/08/2010 by Dawn2808 (1 review written)
This company is TERRIBLE!!! Run in the other direction. (read more)
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Showing 31 - 40 of 254 Reviews
★☆☆☆☆
“these are the rudest people I have ever had the...”
Written on: 09/08/2010
these are the rudest people I have ever had the misfortune of dealing with....they should be taken out behind a shed and beaten til they are black and blue....Not only are the rude and ignorant, but there is no option allowing you to speak with their management... (read more)
★☆☆☆☆
“I have never been so rudely treated I called to pay...”
Written on: 06/08/2010
I have never been so rudely treated I called to pay off my card and the first Jerk I spoke with said he was marking my account as refusal to make a payment...so I called anouther # to the same bank and spoke with a actual human being which she resolved the account no ? 'S asked so unlike the first Jerk! (read more)
★☆☆☆☆
“BUYER BEWARE!!!!! Get a card from these folks for OSH...”
Written on: 01/08/2010
BUYER BEWARE!!!!! Get a card from these folks for OSH or other merchant and you will get multiple taped calls putting you on hold every day. AND they refuse to stop - even when the number is in the No Call Registry. Press them and guess what? They will know who you are - but then must give give SS#, date of birth, and mother's maiden name to get them to stop - all data that cna be used to steal your identity.
Like I said: BUY BEWARE!!!!!!
(read more)
★☆☆☆☆
“Horrible customer service, no flexibility. They hung...”
Written on: 27/07/2010
Horrible customer service, no flexibility. They hung up on people and just bad employees. I worry that they would make mistake on my account or do something bad. (read more)
★☆☆☆☆
“I am a person with an excellent credit record and who...”
Written on: 27/07/2010
I am a person with an excellent credit record and who is organized and meticulous about payments. I was issued a card with World Financial Network Bank and made payments early and above the minimum for five months. On the sixth month, I did not receive a statement from WFNB. When I realized I had not received a statement and called about the payment, I was told that the payment was overdue and that I needed to pay a late fee. Further, if I wanted to make the payment on the phone, I would be... (read more)
★☆☆☆☆
“World Financial Bank is AWFUL. I have had an Express...”
Written on: 24/07/2010
World Financial Bank is AWFUL. I have had an Express Credit Card for 2 years and all it has caused me is grief. They charge late fees all the time and you never know when a transaction date is, and if you get your statements by mail they charge you! They had an advertisement in Express that said if you buy jeans you get 250 bonus points...I bought jeans and didn't get the points. I called the customer service rep and she told me that it said at the bottom that it was for new account... (read more)
★☆☆☆☆
“Im so upset that I camt even get through to someone...”
Written on: 09/07/2010
Im so upset that I camt even get through to someone who listens or that I can understand. Now I can't get through at all. They put fees on your card that are invalid then won't credit them back. I am filing a complaint with the Asst. Atty General of my state.
Disgusted,
A Vets wife...
(read more)
★☆☆☆☆
“I was treated so poorly by one of your customer...”
Written on: 02/07/2010
I was treated so poorly by one of your customer service associates that my blood was boiling. I immediately cancelled my account. I was literally in shock, as I have never been treated so rudely by someone representating a company. With the unemployment rate and the number of people seeking employment these days, I can assure that you can find someone who is polite and courteous to customers to take this person's place. If she treats other customers the way she treated me, I guarantee you... (read more)
★☆☆☆☆
“Worst customer service I have experience in my life,...”
Written on: 25/06/2010
Worst customer service I have experience in my life, sharks at every level.
(read more)
★☆☆☆☆
“World Financial National Bank, without prior...”
Written on: 25/06/2010
World Financial National Bank, without prior notification, on a deferred interest account jacked up the interest to 24.99% and refused to entertain the possibility of an adjustment. (read more)
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Showing 41 - 50 of 254 Reviews
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Guest's Comment
Written on: 06/06/2011
I just had a run in with this company & found this site. All i can say is AMEN Brother! <><