Written on: 13/12/2013
Tried to enable a series of card readers, all said the Pin on my card was locked - it wasn't. Phone support useless - they admitted they could not fix it (their script did not include my fault therefore it could not happen!). Even went into branch and despite the superb attitude and patience of the teller, it still would not work. They phoned the Complaints department - it was nice to note they have to wait as long as customers to get through. The person online was determind to "prove" it was… Read Full Review
Written on: 27/03/2012
Vey poorly designed site. On the main personal screen, the details relating to my accounts are about 15% of the space. The rest is crammed full of links to their own "products", "my messages", a "quick transfers" box (why??) and other useless blurb. I did contact them a while ago with feedback and they "thanked" me for my comments… Read Full Review
Written on: 05/11/2011 by EL82 (1 review written)
This has to be the most terrible bank for customer service..the website has been down all day and not a word on their site as to when it will be fixed! Calling the service desk is complete and utter joke, all they could tell me is the site "might" be working by 6:30pm...what a surprise 6:30pm arrives and still the site remains down.. It's completely unacceptable behaviour and just show's how little respect RBS has for its customers… Read Full Review
Written on: 20/05/2011
It took RBS nearly three months to open my digital banking. In that time my debit cards were cancelled without them telling me. Eventually restored with many apologies. The helpline has every time I have phoned them given me advice which according to my branch is not possible. I won't bore you with the details but suffice to say that in my experience RBS are world class when it comes to giving verbal apologies but bottom of the class when it comes to customer service. A soon as I have completed… Read Full Review
Written on: 09/01/2011
I banked with the RBS for 18 years and thankfully decided to switch my accounts elsewhere.
Their online service is good in some cases, but the information on it in terms of account details was incorrect.
To add credit cards etc, you have to do this yourself other banks do this automatically etc.
Don't even start me on the card reader!! If they had made this optional, I would of been happy. However they insisted everyone had to use it, making life more difficult to complete the… Read Full Review
Written on: 27/10/2010
The RBS service is getting worse. I have tried for 2 days to reach my accounts via Digital banking without success. It just does not work AGAIN !My branch is of no help as telephone is not answered - quite normal as the last time I complained about this the (written) answer was " they were too busy " The time is rapidly approaching when transferring all my accounts to another bank is the only answer… Read Full Review
Written on: 26/07/2010 by ericdonohoe (1 review written)
I have used RBS internet banking for 10 years.
It is fast, simple, and always available.
I recently was given Power Of Attorney over my parent finances, and they bank with Alliance & Leicester.
I did not think any bank could be as bad as I have found Alliance & Leicester to be. I have lost Internet access to the Alliance & Leicester accounts 3 days ago. After dozens of attempts to speak to their help number, the person I spoke to COULD GIVE NO TIMESCALES FOR RESTORING THE ACCESS.
I did not… Read Full Review
Written on: 28/05/2010
I have repeated access problems. I seem to fail security again and again, so I spend more time barred from the service than using it. We found one problem was that the user number they gave me was a digit short. That was not the only problem though, and tonight I am having problems again. I never have a problem with the Coop Bank where I also have Internet banking… Read Full Review
Written on: 27/02/2010
This site has steadily got slower and more difficult. Have tried since yesterday am to pay wages. Still can't log in. When I get a page it hangs or I'm told login details are incorrect. No mention of site probems on home page. Unprofessional… Read Full Review
Written on: 26/02/2010
It's not always available! What's the point of an internet bank you can't log in to?
… Read Full Review
Written on: 09/01/2010
please can i have pdf statements then i will go paperless.
its the most important reason i am still with rbs!… Read Full Review
Written on: 09/09/2009
Most importantly RBS online banking is SAFE.It easy to use,and Fast.
You can check your account(s), and MasterCard account.
Payments may be organized ahead of time,therefore the worry of forgetting a payment is removed.
I certainly find it a great way of keeping track of my money.
It is easy to follow.
Your Account(s) can be easily downloaded… Read Full Review
Written on: 06/09/2009 by diana reid (1 review written)
I have been a member of RBS for over 20 years.-----for personal Banking , I have found them very helpful,and always pleasant.
I already have suggested to several friends that they should change to the
Royal Bank of Scotland.
I was very upset over the Banking scandals ,but was relieved to see the ex boss did, eventually,take less Pension.
Considering the large losses they made, the Bonus' seemed unbelievable.
They however were not the only offenders.
I would still recommend their services… Read Full Review
Written on: 23/06/2009
Royal Bank of Scotland Internet Banking confound you - I just want to access my Account, not have all this jazz about free banking tour etc etc. GO AWAY from my pc and let me access my ACCOUNT as previously… Read Full Review
Written on: 18/05/2009 by susan haslam (1 review written)
Royal Bank of Scotland Internet Banking is always available, information at fingertips… Read Full Review
Written on: 19/02/2009
I generally access the site from an overseas location and, for whatever reason, a difficulty developed in gaining access. It started with just a small difficulty and developed to the stage where i could not access RBoS site at all.
I had some incredibly great tech advice which sorted out the problem - they called me and took me through, step by step, how to identify where the access problem lay and i've never had another access problem. They were brilliant. Top marks RBoS… Read Full Review
Written on: 04/10/2008
I have always found the Royal Bank of Scotland Internet Banking system reliable and well managed and help readily available if required. It is easy to use and there is always help available by telephone if required… Read Full Review
Written on: 13/06/2008 by neeson777 (1 review written)
I have found that all the Royal Bank of Scotland internet services are good and if there is a problem someone is only to happy to help… Read Full Review
Written on: 05/04/2008 by bazzap (2 reviews written)
RBS is a pretty good on-line banking tool. It gives clear info, is nearly always fully up to date. I like the fact I get all my accounts in this one tool. I log in and use it a lot.
Uptime is very impressive - I've never not been able to log in and occasionally I see messages saying it'll be down from midnight Sunday until 4am Monday for maintenance - suits me I won't need it then!
Speed is also very good - always quick to log on and navigate.
Login is good and easy - a meaningful login id… Read Full Review
As rated by our community of reviewers
" Disgusting company " Read More
" Very poor customer service Rude & Abrupt. " Read More
" Could die of old age waiting to get through by telephone " Read More
" Who did they pay to develop this? " Read More
" Totally not user friendly banking " Read More