Where do I start entertainment very much the same each night very boring! Caravan we had was a deluxe pfffttt mouldy curtains,smelly carpets, mold on walls and corners! Shabby all round! Food over priced! Really not worth the £799 I paid for a week! Only one of the four singers could sing an dance the others were wooden! Will not be returning!

This has been the worse holiday I have ever experienced with Haven.
If you pay for a top class caravan with three bedrooms you expect to have it but the caravan I had,had terrible smells from the shower room and the third bedroom which resulted in us having to use only 2 bedrooms and spending as little time as possible in the caravan as it made us all feel very ill. After complaining for four continuous days and still nothing being sorted (even the site manager agreed there was a smell but never returned phonecalls as promised), customer care is very very poor.
The entertainment compaired to previous years was very poor also where have the quality acts gone? Listening to Haven staff sing most nights was not entertainmnet but painful to the ears! The zoo troop which my children love were very rarely on stage which upset my little girl as she looked forward to seeing polly evry night.
The staff seemed very unorganised and not a scratch on last years funstars. Come on Haven get your act together this was the worse holiday ever and I've been a Haven visitor for years but no more this holiday has made me now seriously consider going abroad next year!
To be honest the only positive aspect is it's location close to the beach and places to drive too.
Peran sands you've lost your way this year.

I would go back to Perran Sands if they spent some money on touring facilities like Devon cliffs have. I cannot understand why some of the Haven sites have more money spent on them then others in the brochure they all sound so great and then when you get there its such a let down. I would call that and a total let down to your holiday because lets face it none of them are cheap.

Although we had a good holiday, Haven Perran Sands itself needs a good makeover. The prices they charge for a holiday means they can't be short of a few quid so there's no reason why they can't spend some money on the place. We booked a privately owned caravan so I can't comment on the quality of the accommodation. We went with 2 children who are both 1 and there is nothing at all for them really except the PAWS club in the morning. Ok for older kids if you're into arcades. Toilets in the entertainment centre were disgustingly dirty. I was suprised that the shop and the cafe bar were both reasonably priced. Overall, we had a nice time but we probably wouldn't go back.

We have just got back from Perran Sands, we booked our break as part of a newspaper promotion. We have done this twice before, last year we went to Crantock Beach and Newquay Holiday Parks, both of which were excellent value for money.

We were in a chalet which was ideally situated close to reception but just far away enough from the entertainment complex so as not to be noisy.
However, we were very disappointed with the standard of the accommodation - it smelled damp, the paint was flaking off the walls and the mattress was dirty and stained. The toilet roll holder was hanging off the wall, and there was very little kitchen equipment (no glasses, for example, and no cutting knife). The wire thing for the grill pan didn't even fit into it! There were also none of the small things that make a stay more comfortable - a shelf in the bathroom, hooks on the back of the doors, coat hangers in the wardrobe etc. I understand that you can pay extra to upgrade the accommodation, and some of the other chalets and caravans looked very nice, but at other parks we haven't had to do this and the accommodation we were given was excellent.

There are a lot of facilities on the park - shops, take always, launderette etc. When we got there we were told that the shop was open until 7pm, the next day we turned up at the shop after a day out only to find that it had closed at 4 pm. Presumably other people had been told the same thing as there were a lot of disgruntled people hanging around outside.

We don't have children and we don't usually spend much time on the park, so we didn't bother with entertainment passes. It did look as though there were a lot of facilities and things for children to do (Crazy Golf, Go Karts etc).

Overall, we were not very impressed with Haven and in future we will specify parks owned by other operators if possible.