Superbreaks Reviews - www.superbreak.com

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Latest Reviews

“Wicked The Musical”

Written on: 11/09/2014 by Thebear3 (1 review written)

We had a fantastic evening at the Apollo Theatre Victoria being entertained by the cast of Wicked. A great musical with some subtle jokes and the two main characters (witches) had sensational voices. Would highly recommend to all including families. It does help if you do know the original story of the Wizard Of Oz… Read Full Review

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“Not to be Trusted..”

Written on: 22/07/2014 by Dugan31 (1 review written)

The manager resold my tickets and kept the money £350. When I wrote to the Comapny Director he did not even reply. Do not trust this company… Read Full Review

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“Theatre breaks”

Written on: 28/05/2014 by ColinAnd (1 review written)

don't book a theatre break with super break!1 Their so called Top Price tickets are not top price. From what I can see searching other ticket suppliers they are calling 2nd lowest tickets top price. They wont confirm your ticket at booking just telling you its a top one. This means that when your ticket arrives not only do you find its not a premium seat but you have been vastly over charged for the hotel. much cheaper to book Hotel and tickets separately. Don't fall for this… Read Full Review

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“Terrible! Never booking with them again”

Written on: 09/12/2013 by Lebray (1 review written)

We booked onto the Eurostar through Superbreak and received our confirmation and realised we had been booked onto a train in the evening when we specifically booked the morning train. Called Superbreak and was told that we must have clicked the wrong time and that we definitely could not be issued a refund or change the times. We called Eurostar direct and was told that there shouldn't be a problem changing the time as the tickets haven't been paid for yet, only provisionally held. When we… Read Full Review

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Superbreak_Kirstie's Response to Lebray's Review

Written on: 27/01/2014

Thank you for your feedback. I'm sorry to hear you were unhappy with your booking experience. Unfortunately as you have left an anonymous review I cannot follow up your comments directly with our services team. If you would like your comments to be passed on to them please email us with your booking reference number. Kind regards, Kirstie @ Superbreak

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“Murder Mystery”

Written on: 14/11/2013 by glensea (1 review written)

WOW! A FANTASTIC event. My friend and I went to Bruges and did not know what to expect. The storyline, actors and event was exceptional. Initially there was a problem with hearing, but once informed, this was sorted. The cast mingled with the 'customers' and even when seen in the bar or on the day trip. they remained in character. We made LOTS of friends (to talk to) and had lots of fun, especially the murder that happened in front of some of us!! They made the event realistic and fun. Many… Read Full Review

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“For Heaven's sake do not get your tickets lost or...”

Written on: 13/11/2013 by superbreak-is-crap (1 review written)

For Heaven's sake do not get your tickets lost or stolen because they could not careless if you were stranded! Our bag, which had our tickets home inside, was stolen. When we rung up Superbreak they couldn't give a toss. The person on the phone just said "Buy new tickets" and then hung up without another word. We will not be using Superbreak again… Read Full Review

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Superbreak_Kirstie's Response to superbreak-is-crap's Review

Written on: 27/01/2014

Thank you for your feedback. Unfortunately as you have left an anonymous review I cannot follow up your comments directly with our services team. If you would like your comments to be passed on to them please email us with your booking reference number. On our official ratings site Feefo.com you will see that we usually receive a high level of praise for our call centre staff so if you were unhappy with the service you received I can only apologise and assure you that this was a rare occurrence. Kind regards, Kirstie @ Superbreak

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Kgoodfellow's reply to Superbreak_Kirstie's Comment

Written on: 11/05/2014

My mother, who was with me, actually emailed you on her iPad about it on 27/8/2013 and got the same response.

One line: Can't help you.

Telephone call on the same day got the same reaction.

Dad at home tried on the same day same response again. "Can't help you".

At the very least you can trace the email. You MUST be aware that this goes on.

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“SUPERBREAKS - NOT A GOOD DEAL!”

Written on: 25/09/2013

Unfortunately, I decided to book a theatre break in London with SUPERBREAK. I paid £418 for 2 people for a one night stay in the capital, including standard return rail fare, a top price theatre ticket and budget hotel with bed and breakfast. This price included a £20 discount - autumn discount. My thoughts were that as I was getting top price theatre tickets it would be well worth it. When I received the tickets the face value was £72.50 each, which SUPERBREAK regarded as Top Price -… Read Full Review

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Superbreak_Kirstie's Comment

Written on: 07/10/2013

Thank you for your feedback. Unfortunately as you have left an anonymous review I cannot follow up your comments directly with our services team. If you would like your comments to be passed on to them please email us with your booking reference number. I'd like to point our that there is a difference between Top Price and Premium tickets, with Premium tickets selling at a higher value for some performances. Regards, Kirstie @ Superbreak

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“Excellent deals available”

Written on: 05/07/2013

Superbreak itself is really good and if you can find it you can grab yourself a real bargain, just make sure you do your research on some of the hotels as things can appear better than they are. Depending if you are going for the area and only looking for a bed for the night then you will find many of these. I personally like superbreak and would recommend it to a friend as you get a good choice of hotels (see above) and the rail travel is included and lets face it that is what can be the most… Read Full Review

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“Superbreak unsecure and dissapointing”

Written on: 03/07/2013

I booked with Superbreak and paid the amount in full for a rail and hotel break for which I got a confirmation email. I checked my bank the following week and had recieved some money from Superbreak. Wondering what this is abot I called the contact centre. To my shock they told me someone had cancelled by Booking. That this may be the other party I was travelling with( not true as it is an anniversary surprise) They DO NOT record calls or have any data protection- Bad for a company that hold… Read Full Review

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Superbreak_Kirstie's Comment

Written on: 04/07/2013

Hi,
We are aware that you have also given feedback about this issue on our Facebook page. We have replied to you directly on there. Kind regards, Kirstie @ Superbreak

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“Ripoff company our advice is DO NOT USE!!!”

Written on: 23/05/2013 by Tigger41 (1 review written)

We booked 2 nights at the Daffodil Hotel in Grasmere using vouchers we had been given as a gift by our daughter. We were charged approx £ 224 per room per night for bed and breakfast. When we arrived at the hotel and checked in we were told that the rate was £152.25 per room per night for bed and breakfast so we paid more than £140 over the rate to Superbreaks!! We also verfied this on the hotel website! Work that out as a percentage!!! It seems that Superbreak are a total rip off company… Read Full Review

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Mespar's Response to Tigger41's Review

Written on: 28/05/2013

Why did you not ring Superbreak to advise? Is it not possible that the hotel have promised them that this is the best rate and then lowered it at the hotel without telling them. Superbreak do not have people living in he hotels reporting back 24/7

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Superbreak_Kirstie's Response to Tigger41's Review

Written on: 04/07/2013

Hi, thank you for your feedback. I'm aware you have also left feedback for us using our Feefo service. A member of our Customer Relations team has responded to you directly regarding this issue. Kind regards, Kirstie @ Superbreak

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“murder/mystery ferry trip”

Written on: 11/03/2013 by 4disgruntledladies (1 review written)

Four of us went on this trip in November. It was the most amateurish and awful murder/mystery any of us have ever seen. It took place in an L shaped restaurant on the ferry and the actors ( I use the term loosely !!!) were either at one end of the other so you couldn't hear them half the time. The acting was pathetic and the props even worse.We went to the second evening expecting an improvement by which time the "actors " had decided to perform from the centre and so just shouted !! It was… Read Full Review

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“"Worst Customer Services ever"”

Written on: 14/02/2013

If you are thinking of booking a holidays with superbreak, DO NOT DO IT!! They dont give you what they promise and also they avoid all the correspondence sent. Worst customer services ever!!… Read Full Review

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“Do not buy Superbreak Gift Cards”

Written on: 11/01/2013

I was given a Gift Card as a retirement gift by work colleagues who thought I could use it for travelling. It is useless and expires after twelve months from an unknown date. It cannot be used other than to book trips, hotels, etc through Superbreak, which means you have to pay their prices which are higher than they would be if you used other on-line sites. Basically, a Superbrak Gift Card entitles you to may MORE for services than you need to. When I rang customer services to ask for a… Read Full Review

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Mespar's Comment

Written on: 28/05/2013

If you bought an Asda gift card would you expect to be able to spend it in Morrisons.......No! Do the works Superbreak Gift card not explain itself enough?

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Billhounslow's Comment

Written on: 28/05/2013

Guess you must be from the Superbreaks PR Team. Can't think why anyone else would defend cheats unless they're paid to.

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Mespar's Comment

Written on: 30/05/2013

No actually......Again your wrong!

You must however be used to this by now!

I would not defend cheats and expect your one of the very rude people that expect everything to be given to them on a silver platter.
]
Enjoy your lonely little life :)

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Billhounslow's Comment

Written on: 30/05/2013

What a sad comment.

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Mespar's Comment

Written on: 30/05/2013

That's exactly what I thought about your 1st post so now you know how the rest of us feel having to read your pointless dribble!

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Billhounslow's Comment

Written on: 31/05/2013

I think I'll break off at this point before I get accused of child abuse for arguing with you.

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“Enterprise Hotel Kensington Theatre Break.”

Written on: 25/11/2012 by keithbindoff (1 review written)

The booking was made for a theatre break to see We will Rock You as well as sightsee London which we love. Although the hotel bar and resteraunt areas were very good (English Breakfast very good) the hotel reception was poor as they did not appear to have expected us or be ready for us. The room was tiny with a tiny shower room. Hubby had to reverse in to the toilet. The room was a cupboard really with additional stairs inside the room which took us to the bed with no room for anything else… Read Full Review

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“dont use them”

Written on: 18/10/2012

we booked 3 day break with them (luxury breaks) in edinburgh at the malmaison for wed/thurs/fri 10/11/12/oct when we arrived we where told we should have been here the night b/4 the tueday!! we were down as a no show the hotel let me use the phone to contact them ,they told me it was my fault i had booked the wrong dates,i told them no they had booked the wrong dates.they were rude on the phone and had a could"nt care less attitude,i can not fault the hotel they were very helpful and managed to… Read Full Review

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“Refund problem”

Written on: 15/10/2012 by MrBrown (1 review written)

Personnely I think it's disgusting that a company this large can be so in personal. My father passed away on the day I was going to Harry potter in London. Obviously I didn't go and rushed home. Super break offered nothing in away of a refund or any discount for future booking. Would not recommend at all. Regards A very angry ex-customer… Read Full Review

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Nestars's Response to MrBrown's Review

Written on: 08/10/2013

It should be Harry Potter your angry with not the company you booked through. Why should they loose out for your unfortunate circumstances?

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“Les Miserables show in Theatreland”

Written on: 14/09/2012

I had a great evening at a great show. My seats were fantastic at a great price. Overall service from start to finish at Superbreak was fantastic, I would recommend Superbreak to customers. Great to be able to use my PayPal account… Read Full Review

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“DO NOTUSE SUPERBREAKS”

Written on: 04/09/2012 by nes1962 (1 review written)

Booked 4 nights in London through SuperbreKs in Feb 2012 for our stay in August 2012. We booked early because of the Olympics the following week. We paid £850 for the 4 nights and paid upfront when we booked. Just before we were due to go to London I checked the room rate and it was half the price we had paid. On arrival at the hotel I explained how much we had paid through superbreaks and asked for an upgrade, but not they would not give us one. They did tell us that Superbreaks had… Read Full Review

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“never again ”

Written on: 24/06/2012

stayed at the inglewood hotel at blackpool, this was terrible felt it ruined my weekend, rooms were dirty, i dont think andrew knows the meaning of the word "cleaner", do not understand why this is on superbreak deals, checked out other hotels in blackpool at the same price 100 times better, dont stay here what a dump!!!!… Read Full Review

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“Owned up to their mistake and fixed it”

Written on: 15/06/2012

I was booked for a five night stay in a hotel in Paris. Superbreak made an error and booked me for a night in a hotel that did not have the room actually available. They contacted me quickly and offered another hotel room across town for the incorrectly booked night. The incorrect night was the third of the five nights in the stay. I accepted the interim hotel and asked them to pay for a taxi ride to and from the interim hotel. They agreed with some convincing at 10p per minute on the phone. A… Read Full Review

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