Superbreaks www.superbreak.com Reviews
Latest Reviews
★☆☆☆☆
“Ripoff company our advice is DO NOT USE!!!”
Written on: 23/05/2013 by Tigger41
We booked 2 nights at the Daffodil Hotel in Grasmere using vouchers we had been given as a gift by our daughter. We were charged approx £ 224 per room per night for bed and breakfast. When we arrived at the hotel and checked in we were told that the rate was £152.25 per room per night for bed and breakfast so we paid more than £140 over the rate to Superbreaks!! We also verfied this on the hotel website! Work that out as a percentage!!! It seems that Superbreak are a total rip off... (read more)
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★☆☆☆☆
“murder/mystery ferry trip”
Written on: 11/03/2013 by 4disgruntledladies
Four of us went on this trip in November. It was the most amateurish and awful murder/mystery any of us have ever seen. It took place in an L shaped restaurant on the ferry and the actors ( I use the term loosely !!!) were either at one end of the other so you couldn't hear them half the time. The acting was pathetic and the props even worse.We went to the second evening expecting an improvement by which time the "actors " had decided to perform from the centre and so just shouted !! It was... (read more)
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★☆☆☆☆
“"Worst Customer Services ever"”
Written on: 14/02/2013
If you are thinking of booking a holidays with superbreak, DO NOT DO IT!! They dont give you what they promise and also they avoid all the correspondence sent. Worst customer services ever!! (read more)
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★☆☆☆☆
“Do not buy Superbreak Gift Cards”
Written on: 11/01/2013
I was given a Gift Card as a retirement gift by work colleagues who thought I could use it for travelling. It is useless and expires after twelve months from an unknown date. It cannot be used other than to book trips, hotels, etc through Superbreak, which means you have to pay their prices which are higher than they would be if you used other on-line sites. Basically, a Superbrak Gift Card entitles you to may MORE for services than you need to. When I rang customer services to ask for a... (read more)
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★★☆☆☆
“Enterprise Hotel Kensington Theatre Break.”
Written on: 25/11/2012 by keithbindoff (1 review written)
The booking was made for a theatre break to see We will Rock You as well as sightsee London which we love. Although the hotel bar and resteraunt areas were very good (English Breakfast very good) the hotel reception was poor as they did not appear to have expected us or be ready for us. The room was tiny with a tiny shower room. Hubby had to reverse in to the toilet. The room was a cupboard really with additional stairs inside the room which took us to the bed with no room for anything... (read more)
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★☆☆☆☆
“dont use them”
Written on: 18/10/2012
we booked 3 day break with them (luxury breaks) in edinburgh at the malmaison for wed/thurs/fri 10/11/12/oct when we arrived we where told we should have been here the night b/4 the tueday!! we were down as a no show the hotel let me use the phone to contact them ,they told me it was my fault i had booked the wrong dates,i told them no they had booked the wrong dates.they were rude on the phone and had a could"nt care less attitude,i can not fault the hotel they were very helpful and managed... (read more)
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★☆☆☆☆
“Refund problem”
Written on: 15/10/2012 by MrBrown
Personnely I think it's disgusting that a company this large can be so in personal. My father passed away on the day I was going to Harry potter in London. Obviously I didn't go and rushed home. Super break offered nothing in away of a refund or any discount for future booking. Would not recommend at all. Regards A very angry ex-customer (read more)
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★★★★★
“Les Miserables show in Theatreland”
Written on: 14/09/2012
I had a great evening at a great show. My seats were fantastic at a great price. Overall service from start to finish at Superbreak was fantastic, I would recommend Superbreak to customers. Great to be able to use my PayPal account. (read more)
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★☆☆☆☆
“DO NOTUSE SUPERBREAKS”
Written on: 04/09/2012 by nes1962 (1 review written)
Booked 4 nights in London through SuperbreKs in Feb 2012 for our stay in August 2012. We booked early because of the Olympics the following week. We paid £850 for the 4 nights and paid upfront when we booked. Just before we were due to go to London I checked the room rate and it was half the price we had paid. On arrival at the hotel I explained how much we had paid through superbreaks and asked for an upgrade, but not they would not give us one. They did tell us that Superbreaks had... (read more)
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★☆☆☆☆
“never again ”
Written on: 24/06/2012
stayed at the inglewood hotel at blackpool, this was terrible felt it ruined my weekend, rooms were dirty, i dont think andrew knows the meaning of the word "cleaner", do not understand why this is on superbreak deals, checked out other hotels in blackpool at the same price 100 times better, dont stay here what a dump!!!! (read more)
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Showing 1 - 10 of 30 Reviews
★★★★★
“Owned up to their mistake and fixed it”
Written on: 15/06/2012
I was booked for a five night stay in a hotel in Paris. Superbreak made an error and booked me for a night in a hotel that did not have the room actually available. They contacted me quickly and offered another hotel room across town for the incorrectly booked night. The incorrect night was the third of the five nights in the stay. I accepted the interim hotel and asked them to pay for a taxi ride to and from the interim hotel. They agreed with some convincing at 10p per minute on the phone.... (read more)
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★★★★★
“Would definately use again!”
Written on: 06/06/2012
Just returned from a short break in London. Superbreak were very helpful when booking, the show tickets (Jersey Boys which was excellent), hotel, sightseeing tickets and rail tickets arrived promptly and everything ran smoothly. Definately cheaper than booking separately-the hotel (the Melia White House) was wonderful and the show seats were well placed. Will def use again for our next trip. (read more)
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★☆☆☆☆
“Feb 14th in Paris”
Written on: 22/01/2012
nSaw in the sunday mirror travel mag two nights B&B in Paris 14th Feb £99pp(from) telephoned advertised number did not no what i was talking about and put the phone down on me tried again they did not no what i was talking about either so I had to read it to them from the magazine,(all costing me money) still wasnt sure,checking she came back and said eurostar site was playing up would I wait (more money) after hinting at the cost she said i will ring back, which she did and said there... (read more)
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★☆☆☆☆
“Worst hotel ever”
Written on: 14/11/2011
My wife and I went for a three night break to London staying at Queens Park Hotel in Bayswater,I can honestly say I've never stayed in a worse hotel. There was two rodent traps in the room, dark hair on a pillow, gaps under the room door was sufficient for me to see people walking past at night as the room was set down some stairs.Construction work ongoing at all levels outside back rooms - everything was shabby and disgusting. We checked out after one night, manager appeared indifferent... (read more)
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★★★☆☆
“Service without a smile”
Written on: 01/09/2011 by Balikissangel (1 review written)
I always use Superbreak for short breaks - I have had some fantastic deals. I just booked a 3 night break for an anniversary and I think I got a really good deal - however, the female operator I spoke to had no people skills at all - no niceties, no pleasantries - in fact her manner and tone was awful - I felt that she didn't really want to be bothered, and she was quite impatient. What a shame - such a fab firm now employ ignorant dis-interested arrogant robotic 'contact center' staff. (read more)
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★☆☆☆☆
“THE MOST DIFFICULT PROCEDURE I HAVE EVER KNOWN.tried...”
Written on: 09/02/2011
THE MOST DIFFICULT PROCEDURE I HAVE EVER KNOWN.tried to book on line with gift cards found out that you cant. Tried to book over the phone at a cost 10p a miniute told I would have to send gift cards into them. So i would have to go to post office and send them by recorded delivery to ensurse they arrived there more cost and time wasted plus much more expensive than booking through hotel which would take all of 5 mins and cheaper Word of advice dont give anyone super break gift cards they... (read more)
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★★★★★
“We've just come back from a 1-night stay in Bristol,...”
Written on: 16/01/2011
We've just come back from a 1-night stay in Bristol, booked through superbreak.com. No complaints at all - the price was fantastic, considerably cheaper than anywhere else we tried. The administration was also good, with printed confirmation received through the post soon after we booked, including full directions to the hotel and other useful information. We will definitely be using superbreak.com again. (read more)
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★☆☆☆☆
“Stay at a hotel over chistmas in London the hotel was...”
Written on: 04/01/2011
Stay at a hotel over chistmas in London the hotel was nice but there was a fault with the room what you cannot blame super breaks 4. The hotel said they would refund my money though superbreaks. Had to phone them up so many times as they saying they never got a email off the hotel and when I said ok I take them to court the email turned up.
And there is never a manger to talk 2
NEVER BOOK WITH THEM
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★★★★★
“We booked a 2 night London mini-break with Superbreak...”
Written on: 19/10/2010 by keitht (1 review written)
We booked a 2 night London mini-break with Superbreak from Aberdeen, travelling on East Coast trains. It seemed too good to be true - if fact I phoned them to check the rail fare as the price appeared to be the same from Aberdeen as any other station down the line to Peterborough. However they assured me the fare was the same regardless of the station and that's exactly how it played out and the whole package was exceptionally good value - London Transport Oyster cards with £10 preloaded are... (read more)
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★★★★☆
“We Booked a theatre and hotel combined package and...”
Written on: 02/10/2010
We Booked a theatre and hotel combined package and stayed at the Mercure Hotel London City Bankside. This deal was very good value for money. The hotel overall was great. Hotel staff were very friendly and helpful, the breakfast was great, offering a good and plentiful selection of food. The only faults, if they could be called faults, were the showers which though lovely once in, were difficult to use initially due to the location of the tap. Would recommend turning the tap quickly to... (read more)
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Showing 11 - 20 of 30 Reviews
★★★☆☆
“Tried to contact them through their email address...”
Written on: 01/10/2010
Tried to contact them through their email address given onsite. Got standard reply check their website or phone their call centre (10p a minute)Whats the point of email address. (read more)
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☆☆☆☆☆
“Cancellation policy is very misleading on Superbreak's...”
Written on: 12/05/2009
Cancellation policy is very misleading on Superbreak's website. Have been able to find much cheaper alternatives and wished I'd never booked with them at all. (read more)
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★★★★★
“Just back from superb stay in Stratford. Theatre and...”
Written on: 30/10/2008 by redhouse
Just back from superb stay in Stratford. Theatre and hotel booked through Superbreaks with absolutely no problems at all. The fact that we forgot to take our ticket reference number with us was not a problem as Superbreaks telephoned the RSC box office and when we turned up expecting a problem our tickets were handed to us,what service! Would recommend and use again. Many thanks for great trip. (read more)
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★☆☆☆☆
“Huge if overwhelming selection of hotels in London,...”
Written on: 11/08/2008 by meja (1 review written)
Huge if overwhelming selection of hotels in London, and all of the theatres listed. Struggled to find availability for the shows, and just fed up wading through hotels. Once I had booked the package, my girlfriend found the same hotels/packages MUCH cheaper through other show-and-stay sites. Website is a nightmare to use as well. The biggest but certainly not the best. However, really enjoyed the weekend. (read more)
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★★★★★
“We went to Alicia Keys at 02, hotel was outstanding...”
Written on: 10/07/2008 by baloo 3
We went to Alicia Keys at 02, hotel was outstanding and the concert was too. Overall we had a wicked time and price was good to, will be checking out Superbreaks again very soon Overall outstanding can't wait to do it again. (read more)
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★★★★★
“My friends and I have had 3 holidays with superbreak...”
Written on: 14/05/2008
My friends and I have had 3 holidays with superbreak all at the same hotel in Majorca. On one occasion a mistake in quality of accommodation was quickly corrected and fair compensation received.
Apart from the above glitch we have been impressed with the value for money at this excellent hotel (not going to divulge the name of the hotel as everyone will want to go and law of supply/demand would up the price!)
(read more)
★★★★☆
“Used Superbreaks to book a murder mystrey weekend away...”
Written on: 13/07/2007 by emza2511 (176 reviews written)
Used Superbreaks to book a murder mystrey weekend away at the end of July, got a good price and was very much looking forward to it, however, about a month before we were due to go away they had to ring up and cancel because they didn't have enough numbers for the weekend to go ahead, which to say the least was disappointing.
However they did offer to amend our holiday to a different date, upgrade our room and still go the date we had planned or offer a full refund. We decided because we...
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★★★★☆
“Just used www.superbreaks.com for the first time to...”
Written on: 19/06/2007 by viking06 (52 reviews written)
Just used www.superbreaks.com for the first time to book an alternative murder mystery weekend away! The site was the best of those we searched for and we also had a brochure from the travel agents for superbreaks which gave us piece of mind that they were a reputable site.
We booked a murder mystery weekend Dunstable near Luton which was very reasonably priced and i'm very much loo9king forward to it! Ill be writing a review of the hotel when we get back too!
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☆☆☆☆☆
“Very poor value.”
Written on: 19/12/2006 by timb46
Very poor value. (read more)
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★★★★★
“Superbreak has short break hotels and apartments in...”
Written on: 30/01/2006 by jjodesigns (3 reviews written)
Superbreak has short break hotels and apartments in the UK and the rest of Europe. Well designed site, easy to use and very fast. Good discount combinations of hotels / shows / meals / rail travel. Fast delivery of confirmation documents. No probs with cancellations or amendments. (read more)
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