the people I dealt with  are the best SAs even as is the manager. They are helpful and very patient and just want your overall LV experience to be great. As for the products, I own about 8 pieces and only once had an issue and it was taken care of immediately. lV pieces are extremely well made. but these folks need to be recognized for representing LV so well and treating their customers like royalty!!!!

I brought my Louis Vuitton Neverfull bag as a Valentine gift. OMG, the quality of the leather is amazing and smell was rich. In the beginning,I was a little skeptical and worry. But the customer service representatives made we feel at ease with responding to my emails. I am a very satisfied customer and will continue to buy from this store

Purchased a Speedy Bandouliere 25 eighteen month's ago from LV in Bond Street London and noticed last week small cracks in the glazing on the handles.Also the tops of the zipper pulls were discoloured halfway down, as I always use the strap across my body to carry my bag I was quite intrigued as to how these problems occurred. Went back to the store Saturday showed the receipt explained I was not happy and would like a replacement bag.The store manager had sat us upstairs in an office while she went and got me a brand new bag, no complaints just very happy with the service I received.

I was introduced to Louis Vuitton last year and was at first not impressed, as I had to exchange a bag for another, due to the stiching. However, this year I bought a mini pochette accessories in the Damier Ebene style and absolutely love it. Each year from now on, I will buy a new bag-until I have all that I want. I am good to my bags, so they will last a while.

I got my first LV (Speedy) in the mid-eighties and abused it by throwing it around and dragging it everywhere. I never covered it when not in use, which was not often, and it lasted 20+ years and is still in style. When I wanted to replace it, my husband thought I was crazy to spend that much on a purse until I told him how old the Speedy was and that you could still purchase the same style bag, so now even he is sold. I now own a damier azure for summer, a black monogram multicolore for year-round use, and a popincourt haute for everyday use. Being a little older and wiser now, as well as more invested financially, I keep my bags covered and rotate their use to preserve them. What other bag can hold up as well and still be in style for 20 years? And most styles are roomy enough to hold all my junk. I also have some leather Coach purses and they look worn after only one season. It amazes me that the coated linen material of the LVs outlast leather so well (I don't know about the LV leather products and assume they wear as well any leather wears). My only complaint is about the service at a local dept. store when the multicolores first came out - they were sold out of the one I wanted and I was put on a "waiting list". That was several years ago and I still haven't gotten that call! However, they have been very gracious to repair broken keychains and such on the spot. I love this line of purses and hope to purchase a white multicolore in the near future. I highly recommend them. For those who have had problems in the other reviews, perhaps really checking the bag out well in natural and artficial light and turning them over several times to investigate seams and leather is the way to go. I would do this in a LV boutique, not a dept. store, even if you have to drive a while to get there.

I think LV is the top in terms of quality and design. The bags are simply the best bags you can wear and they definitely complete each outfit you can think of.