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Written on: 10/03/2014 by 103Richardson (1 review written)
It appears this company has a track record for delayed deliveries, misplaced returns and the unwillingness to refund your payment, even though you have proof of postage Stay clear of this company if you plan on ordering something and hope to receive your item within a fair delivery time, more so if you plan on returning your item for a refund, as it appears returned items vanish, as they appear to not accept Royal Mail proof of postage for evidence that item was posted out for return … Read Full Review
Written on: 20/02/2014 by huangxq2 (1 review written)
Not to mention the delay in delivery, bad quality of clothes, and clearly different size although chose the same size. Returned both jackets in one parcel on 07/02/2014. According to the delivery, the parcel was delivery at 9am on 11/02/2014. After a number of emails to them, only today 20/02/2014 received confirmation that my parcel is received and a refund is been processed. Here come the ridiculous part. They said that they only received one jacket and only issued refund for one… Read Full Review
Written on: 19/12/2012 by brakenoodle (29 reviews written)
I have been using Hawkshead for years because I like practical outdoor clothing but not shopping for it. They seemed to reorganize their company in the last few years by closing their shops and only dealing online, stopping their own brand name clothing and changing their website. The free P&P has also stopped..But my experience has always been positive. Some of the photos on their website could be clearer and I do which they would speak english when describing colour - I mean, what colour is… Read Full Review
Written on: 30/09/2012
Hawkeshead have gone down hill since 2010 when I last purchased online from them. Now they seem to be catering for either hikers or sporty types so customer base is limited… Read Full Review
Written on: 23/02/2011
I ordered a couple of fleeces and a belted wax jacket for my sister's Birthday gift.
I waited 11 days for my order to arrive, even though it stated 5 days on the website, I really thought that ordering on the 12th of Feb would be plenty of time for my Sister's Birthday on the 20th..No!!
When it finally arrived, the coat was missing the belt, defeating the whole object as it was advertised as a fitted jacket with a belt, the selling point really. So we were left with a coat with (sticking… Read Full Review
Written on: 27/01/2011
Still blaming the snow on January 27th!!!placed an order on January 8th for various sale items.was prepared to wait for delivery as we were told it is their very busy period.waited patiently until an email on January 25th told me my order had been cancelled as these goods were no longer available.....why not? they took my order!perhaps investing in a 20th century computer networking system would help(if not 21st!)
phoned the customer services dept ,you've guessed it what a waste of space,I'll… Read Full Review
Written on: 21/12/2010
Hawkshead accepted my order on 27th November 2010 with 3-5 working day delivery. On 12th December sent email enquiring about order. Reply received from Craghoppers customer services on 16th December saying order likely to be despatched in 48 hours. Telephoned customer services on 17th December - still not packaged but unable to cancel order. Rang again on 21st December - order still not processed/despatched and now unlikely to be received before Christmas. LIKE OTHER REVIEWERS ANOTHER… Read Full Review
Written on: 21/12/2010
Awful!! No reply to the 3 emails that i sent asking about my order. It was "awaiting picking" for 3 weeks, then changed to "being packed" then back to "awaiting picking" again and then finally changed to out of stock and cancelled. I phoned to ask and was not given an apology. WILL NEVER USE AGAIN. Now 4 days before Christmas i have a whole bunch of presents to buy somewhere else!… Read Full Review
Written on: 13/12/2010
Terrible customer service, order placed on 22 Nov with an email confirmation saying delivery 3-5 working days. 13th December and I still waiting, parcel company has parcel as of 5th December but has 14, yes 14 days to deliver it. Hawkshead have no delivery control. Awful customer service from the people who answer the phones who cut me off twice. One lost customer here, and one refund due when I actually get my parcel and then send it straight back to them. Never again… Read Full Review
Written on: 08/12/2010
Very poor customer service. Whilst I have been a fan of their clothing as value for money, recently I have ordered from the web site, items twice cancelled, although showing in stock at the time of purchase. One took a whole month before they decided it was out of stock, although still showing the item on the web site. I complained, and was met with a don't care attitude all round. Asked to speak to a supervisor, no one available (probably fielding irate calls like mine) someone due to ring… Read Full Review
Written on: 08/04/2010
I am still awaiting refund for goods returned early in January, the company have sent me e.mails assuring me that the money will be in my bank account within 10 working days. Trying to contact this company on the telephone is a nightmare..............Customer care in non existent will not be purchasing on line from this company agaon… Read Full Review
Written on: 12/02/2010
I have used Hawkshead clothing several times recently and in the past because of the type of clothing they sell. It is mainly practical outdoor style items which I like and subtley designed with no designer names embazoned everywhere, just a small descreet logo, which is enough. The quality of the clothing is mid range, not the best but certainly not the worst. Their footware is sized oddly and never seems to fit my average size 9 feet. I don't know where their shoes are made but they have… Read Full Review
Written on: 29/07/2009
I have made several orders with Hawkshead and have not been disappointed. I believe the company was taken over in 2007 and the service I have received from them recently has been very good. The website has a good selection of products, from casual t-shirts to walking trousers and hiking shoes and it clearly shows which products are in and out of stock. I have also found the customer service department to be very helpful, answering any queries I have had… Read Full Review
Written on: 14/07/2009
Hawkshead used to be a good company but have really gone down hill and fast. Absolutely terrible customer service. Took 4 months to refund cheque payment. which should never have been banked as items not in stock. Would not recommend… Read Full Review
Written on: 02/04/2008 by pollypotit (2 reviews written)
Website always out-of-date. I object to the payment system whereby a customer places an order from the website stock, inputs credit card details and THEN receives a letter through the post stating that the item is out of stock!!!!! Hawkshead should CONFIRM that it can honour the transaction BEFORE the customer parts with credit card details… Read Full Review
Written on: 18/11/2006 by dizzydot (4 reviews written)
Update to my earlier review. Eventually I got a full refund, in June, including postage, by emailing the call centre Manager. I was one of the lucky ones, because they went into administration in August 2006. They have a new owner called Branded Logo - but their web site is still in a dreadful state and I would not be happy to give them my credit card number unless it's for over £100 and thus covered by the Credit Card guarantee. Their shops are still open; may be the best bet for anyone… Read Full Review
Written on: 13/05/2006 by dizzydot (4 reviews written)
Hawkshead need to smarten up their act with regards to Customer Service. They have been taken over by a larger company - part of GUS I believe, hence the sharp downturn in what used to be an effective organisation. It's a shame that what started as a family firm with good customer relations now fails to make the grade… Read Full Review
Written on: 08/05/2006 by mcknight (1 review written)
I will not purchase again from Hawkshead. The 0870 number is an expensive operation for customers, especially as having got through there are always long delays. Queries and follow-up enquiries have to go through the same number. I usually get fed up of waiting and consider it a bit much to have to pay through the nose to make a complaint. I returned a free pair of fell boots which came as a "freebie" with an order for a waterproof jacket at the end of March asking for a different size… Read Full Review
Written on: 13/04/2006 by jwalkden (19 reviews written)
We have purchased goods from Hawkshead on a few occasions now, with no problems. It is only when things go wrong that the poor customer service side is likely to be noticed.
What went wrong on this occasion was that goods were ordered on the understanding that the stock items would be sent straight away, and those not in stock would follow shortly. Payment for the total order was applied to our debit card immediately. Then the next day a credit was received back on the card for the whole… Read Full Review
Written on: 11/04/2006 by Shopper Chris (1 review written)
Have bought a few times from Hawkshead Catalogues without incident. Recently returned some items & it's been over a month waiting for replacements. No response to several e-mails requesting delivery status which is pretty poor.
Clothing is OK quality & prices are reasonable. Pictures in the catalogue (online & on paper) are not great so don't do the products justice.
Sizing is a little on the small size - I normally order the next size up (women's)
Delivery is normally fast but it seems… Read Full Review
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