Hawkshead Catalogue Reviews

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1.3 stars
Average rating for this product is: 1.3 out of 5

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Average Ratings for Hawkshead

  • Value for Money3.1 stars
  • Overall rating1.3 stars

9 Reviews For Hawkshead

  • Guest 29th Jul 2009

    Reviewer rating: 3 stars


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    I have made several orders with Hawkshead and have not been disappointed. I believe the company was taken over in 2007 and the service I have received from them recently has been very good. The website has a good selection of products, from casual t-shirts to walking trousers and hiking shoes and it clearly shows which products are in and out of stock. I have also found the customer service department to be very helpful, answering any queries I have had.

  • Guest 14th Jul 2009

    Reviewer rating: 0 stars


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    Hawkshead used to be a good company but have really gone down hill and fast. Absolutely terrible customer service. Took 4 months to refund cheque payment. which should never have been banked as items not in stock. Would not recommend.

  • pollypotit Rank: Lance Corporal 2nd Apr 2008

    Reviewer rating: 0 stars


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    Website always out-of-date. I object to the payment system whereby a customer places an order from the website stock, inputs credit card details and THEN receives a letter through the post stating that the item is out of stock!!!!! Hawkshead should CONFIRM that it can honour the transaction BEFORE the customer parts with credit card details.

  • dizzydot Rank: Corporal 18th Nov 2006

    Reviewer rating: 1.5 stars


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    Update to my earlier review. Eventually I got a full refund, in June,
    including postage, by emailing the call centre Manager. I was one of the lucky ones, because they went into administration in August 2006. They have a new owner called Branded Logo - but their web site is still in a dreadful state and I would not be happy to give them my credit card number unless it's for over £100 and thus covered by the Credit Card guarantee. Their shops are still open; may be the best bet for an ...

  • dizzydot Rank: Corporal 13th May 2006

    Reviewer rating: 1.5 stars


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    Hawkshead need to smarten up their act with regards to Customer Service. They have been taken over by a larger company - part of GUS I believe, hence the sharp downturn in what used to be an effective organisation. It's a shame that what started as a family firm with good customer relations now fails to make the grade.

  • mcknight 8th May 2006

    Reviewer rating: 1 stars


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    I will not purchase again from Hawkshead. The 0870 number is an expensive operation for customers, especially as having got through there are always long delays. Queries and follow-up enquiries have to go through the same number. I usually get fed up of waiting and consider it a bit much to have to pay through the nose to make a complaint. I returned a free pair of fell boots which came as a "freebie" with an order for a waterproof jacket at the end of March asking for a different size. Enquirie ...

  • jwalkden Rank: Staff Sergeant 13th Apr 2006

    Reviewer rating: 0.5 stars


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    We have purchased goods from Hawkshead on a few occasions now, with no problems. It is only when things go wrong that the poor customer service side is likely to be noticed.

    What went wrong on this occasion was that goods were ordered on the understanding that the stock items would be sent straight away, and those not in stock would follow shortly. Payment for the total order was applied to our debit card immediately. Then the next day a credit was received back on the card for the whole amo ...

  • Shopper Chris 11th Apr 2006

    Reviewer rating: 2 stars


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    Have bought a few times from Hawkshead Catalogues without incident. Recently returned some items & it's been over a month waiting for replacements. No response to several e-mails requesting delivery status which is pretty poor.

    Clothing is OK quality & prices are reasonable. Pictures in the catalogue (online & on paper) are not great so don't do the products justice.

    Sizing is a little on the small size - I normally order the next size up (women's)

    Delivery is normally fast but it see ...

  • Marford Rank: Lance Corporal 20th Jan 2006

    Reviewer rating: 2 stars


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    Hawkshead can be sloppy in their handling of postcodes. If your address does not match their files, they have to use a "get around". During this process your ordered goods can be sold to another customer. You may have to wait for more stock to come in, or find another item. I have not had this problem with other mail order companies.