Kays Catalogue Reviews

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1 stars
Average rating for this product is: 1 out of 5

From 0 ratings and 9 reviews

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Average Ratings for Kays

  • Value for Money1.4 stars
  • Overall rating1 stars

9 Reviews For Kays

  • Guest 23rd Oct 2009

    Reviewer rating: 1 stars


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    I ordered a bed for my son TWO weeks ago and was told delivery was only ONE week. I waited in and only got delivered half of the bed. This was very useful as you can imagine! So we are now going into the THIRD week, and my son still has no bed. I think the customer service is disgusting to be honest and they did not seem to care when I spoke to them. They are only happy to help when they need your payments. So it looks like I will have to wait in another day for the rest of the bed. I would be very cautious ordering from here, especially if you need something within the time limit it gives you!

  • Guest 12th Aug 2009

    Reviewer rating: 1 stars


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    I have been a Kays customer for years and enjoyed the free delivery/returns feature of this company, the last item I ordered was mid July (09), imagine my displeasure when today (not quite a month later) I go to order some items and up pops a delivery charge. Without warning, suddenly after years of free delivery, they now have jumped on the bandwagon of many companies and charge for something that was previously free. Needless to say I will not be placing any more orders.

  • FIGHT4RIGHTS 17th Oct 2008

    Reviewer rating: 0 stars


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    I needed to return an electrical item that I have had over 28 days, I phoned the catalogue. They gave me a helpline no. The helpline logged the fault and said the catalogue will phone me back, when they did they organised an engineer, the report then took days to get back to them, and then they took ages to get back to me. In my opinion, not worth the hassle.

  • Guest 20th Jun 2008

    Reviewer rating: 3.5 stars


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    Average overall I would say and I have heard good and bad on all catalogues. kays is a good catalogue with good choice, good prices and flexible payment. Quick delivery for me therefore I well recommend this catalogue.

  • wesleyp 16th May 2008

    Reviewer rating: 0 stars


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    I do not recommend Kays, the goods are overpriced in comparison to most other places I have personally used..
    For the last 5 years Kays Lifestyle has been trying to get me to pay them for what I personally feel I do not owe..
    This has come about when I paid them weekly cheques for a couple of products.
    I have on numerous occasions sent them photocopies of all cheques and I was then told that I owe nothing.
    They then started sending me red final demand letters for varying amounts of money + admin ...

  • ANNJO2004 18th Apr 2008

    Reviewer rating: 0 stars


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    We have spent over £2,000 with Kay, Catalogue and received a pair of jeans. The jeans were worn once and then we noticed a hole in the seat area. On returning them, we received a telephone call stating that as the jeans had been worn, we had damaged the jean and therefore no refund was due. I enquired whether the matter was covered under the Sale of Good Act and the reply was that I should write to their complaints department. The jeans were deemed my property and were on their way back ...

  • currymusodave Rank: Corporal 5th Mar 2008

    Reviewer rating: 0 stars


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    My statement arrived late in March 2007. I called them up to discuss it and they were far more interested in trying to prove that it was definitely my post office's fault than they were in helping me to pay on time/keep the account up to date.
    When I said I wasn't happy with their lack of help I was told "I'm sorry you feel that way" and "don't bother asking for my manager - they'll say the same thing".
    I stopped ordering at that point. We also had a Marshall Ward and Choice for You (both the sa ...

  • elizabethclarke Rank: Lance Corporal 5th May 2007

    Reviewer rating: 1 stars


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    Their buy now pay later is crazy. You agree terms, and when the time comes to pay, they give you less time to pay. Then they can never adjust it and land you with charges of £15, which they also cannot remove. And this goes on forever and ever. It leaves you are frustrated because no-one can ever help you. I cannot wait to clear the account. They also switched you onto an account that does not give you commission when you have had it for 6 years.

    Grattan or Look Again are better than K ...

  • paul1960 Rank: Sergeant 25th May 2006

    Reviewer rating: 2.5 stars


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    Kays is not as good as it once was. Customer service is poor, goods go missing, and they are not very understanding towards any problems you may have.