Kays now part of K &Co Catalogue Reviews

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Kays now part of K &Co
Kays now part of K &Co
Kays now part of K &Co
Kays now part of K &Co

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Latest Reviews

★☆☆☆☆

“Dishonest prices”

Written on: 09/05/2015 by a.dennis2 (3 reviews written)

Bought a pair of shoes for £25.00, was going to buy another pair in a different colour but the price had gone up overnight to £32.00, several days later they are saying the price has now been reduced to £24.00 from £32.00 thiking you are saving £8.00 when in fact you are only saving £1.00 It makes me wonder how often this is done… Read Full Review

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★☆☆☆☆

“Price fixing”

Written on: 09/05/2015 by Isaias181 (1 review written)

I have caught Kandco bang at it, a few weeks ago the bakerfield 2 seater leather sofa was £1049 which was not on offer or in a sale, checking last week they had raised the price by £900 to £1949, today they are on sale for £1401... in an apparent "sale" so they raise it by 900 quid.. then lower it by 500 quid and tell you your getting a bargain when in reality one is paying £400 more than the original price they advertised the sofas at. Fool me once shame on you and all that.. having… Read Full Review

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★☆☆☆☆

“I purchased an electric blanket from Kays in 2013....”

Written on: 28/01/2015 by Avery276 (1 review written)

I purchased an electric blanket from Kays in 2013. It's now defective. Contacted them because I'm still in my warranty but lost the receipt. They saying I never purchased it and they have no record of my purchase. Not to be trusted!!!!!… Read Full Review

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★☆☆☆☆

“RUBBISH”

Written on: 19/01/2015 by CarlySmith454 (1 review written)

ABSOLUTE RUBBISH COMPANY DON,T KEEP THERE BARGAIN ON REWARDS CUSTOMER SUPPORT RUBBISH COMPANY SHOULD BE SHUT DOWN INTERNET PAYMENT USELESS… Read Full Review

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★★☆☆☆

“Brilliant until I need a replacement.”

Written on: 28/09/2014 by rierie (2 reviews written)

I bought a tablet from Kays (KandCo.com) last August along with a 4 year replacement guarantee, it originally stopped working in January 2014, so I called the number on the replacement guarantee and was told it was up to the manufacturer to replace it, so I went through everything, the manufacturer repaired it then it was faulty again, the person from Kays who told me it was up to the manufacturer to sort out was wrong and should have offered a replacement there and then, I've been using the… Read Full Review

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★☆☆☆☆

“Charging for a order I have not received”

Written on: 08/09/2014 by Moran146 (1 review written)

I have ordered with k and co for many years but will not be using them again.I made an order for a dressing table that did not get delivered,when I phoned to find out what was happening they told me it was out of stock.Couple of days later got a bill for it.Phoned them again to tell them I haven't received this item,the lady said she'd sort it.Got another bill with it still on and now a £12 charge and they will not take that charge off.Customer services for this catalogue is appalling… Read Full Review

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★☆☆☆☆

“Change to Rewards”

Written on: 03/08/2014 by Greer334 (1 review written)

After being an agent for years I always looked forward to saving my rewards for Christmas when my children were small and now they are both in their 30s l hoped to save them for a few holiday clothes but the platinum rewards are not worth a carrot so I've just made my final payment to Kay's after all these years and will never spend another penny they have changed the way the rewards are paid by sneaking new rules in and not informing customers they have gone greedy and I don't want to be part… Read Full Review

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★☆☆☆☆

“Wiping agents commission out”

Written on: 01/08/2014 by Heather2322 (1 review written)

All my commission was taken away because i did not order anything by 30th june a letter could have been sent out to tell you that you are in danger of losing your commission i have been an agent for over 15 years now and i will close my account asap advisors have not got a clue terrible service still waiting for a call back from msnager would advise people to steer clear from this catalogue… Read Full Review

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★☆☆☆☆

“Rewards that stink ”

Written on: 01/08/2014 by Garyjohn53607 (1 review written)

I have been a long standing customer with Kays for years earning rewards for purchases and spending thousands of pounds . However they have changed there policy and I am in there view a Platinum customer which earns the highest percentage of rewards tier . However now unless to buy items on the spot and not in sale you dont get anything for being a customer this is bad policy and it should be changed . However I shall not be spending another penny with the company and shall close my account as… Read Full Review

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★☆☆☆☆

“tried to cancel order but delivered & now won't...”

Written on: 19/06/2014 by McPhersongg253 (1 review written)

Where do i start this company is not only over priced but whenyou do order there is no way of cancelling then when it comes to there easy return system that's a lie they ignore emails and just choose not to mail back ridiculous company been with them years and will now close my account… Read Full Review

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★★☆☆☆

“rubbish delivery service”

Written on: 28/05/2014 by Keller321 (1 review written)

If it wasn't for the fact kays use yodel for delivery i would give them more stars ,parcels either dont turn up at all.Then you constantly have to chase kays as they never seem to contact you regarding where parcels are or why you have not received them,or parcels turn up damaged.About time they changed couriers… Read Full Review

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Dave138's Comment

Written on: 22/08/2014

Still waiting since 07.30 for delivery of a tablet from k&co (via yodel) for my son's exam result, it is now 23.30 still no sign, hey ho nothing new.

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★★☆☆☆

“constant battle to gain any type of rewards”

Written on: 17/05/2014 by Aracelyx330 (1 review written)

you only get rewards (commission) on anything bought full price, not on payments made, so if you used £20 of rewards off the price of a £500 tv, uve lost out on what would of been £50 rewards..oh n 4get anything in sale..i spent over a 1000 on a cpl of tvs last yr n never received a penny. just had a 25 min battle over a £20 reward voucher, used it cos i spent over the 50 specified, sent the item bk, re ordered £277 worth of goods, n they reversed the voucher saying it wasnt their fault i… Read Full Review

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★☆☆☆☆

“Applied for an account on Thursday - got accepted and...”

Written on: 10/05/2014 by Warrenrc81 (1 review written)

Applied for an account on Thursday - got accepted and given a credit limit - made 1 purchase and opted for buy now pay 12 months - then received an email today saying they have misread some information and have some 'conflicting information' so they are terminating my account and all balances must be paid! I have asked what the hell is going on and have had no reply! avoid!!… Read Full Review

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★☆☆☆☆

“No delivery ”

Written on: 05/05/2014 by McDaniel219 (1 review written)

Been waiting 5 weeks for a delivery and when the delivery day comes, it's excuse after excuse to why my corner soft hasn't been delivered, even after I received a confirmation txt saying it would be, tryed phoning customer service and all they say is they are sorry, no help at all, disgusting customer service Would not recommend to anyone !!!!… Read Full Review

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★☆☆☆☆

“Bogus Balances and Higher Direct Debits”

Written on: 27/04/2014 by mikeydw (1 review written)

I have never posted on one of these places before, but with my current experiences of K & Co, which is Shop Direct, I must warn people about their Direct Debit Payments being taken each month, when a consumer buys all their items on Buy Now Pay Later. I merely assumed by continuing my DD payments, and paying off the full item balance before the item matured, so no interest was charged on the item, that this DD payment would reduce the overall balance on my account and subsequently, any up and… Read Full Review

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★☆☆☆☆

“No communication between kays and delivery people,”

Written on: 21/03/2014 by piPope163 (1 review written)

Ordered a washing machine and was given date for installation and delivery.I paid for connection and to take away old machine.I phoned the day before to kays and was told I did not need to disconnect my machine and that it would be done by delivery men.When the delivery was made I was told by delivery men they could not connect the machine as it had not been disconnected and that this was a continual occurance due to kays staff not giving the correct info to customers.I would liked to have… Read Full Review

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★☆☆☆☆

“Commission rip off”

Written on: 13/02/2014

I earned £140 commission and unfortunately got made redundant from my job. Being responsible person I did not order anything from the catalogue as I knew I was not in a position to make repayments but kept the commission as a safety net for a winters coat as being on pension credit money was tight. I have just managed to secure employment , went to place an order only to find my commission I previously earned has been completely wiped. No doubt they will safe guard themselves by saying it is… Read Full Review

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★☆☆☆☆

“SHODDY TREATMENT OF LOYAL CUSTOMER”

Written on: 01/02/2014

After 50 years of being a loyal and reliable customer, I cannot understand why I have not received a catalogue from K&Co after ringing and e-mailing over the past year. I bought goods to the value of £2K last year and yet they have not sent me a catalogue for two seasons despite ringing on a regular basis. I am disgusted with their attitude and each time one of the advisers have said they will look into it or that the catalogues are out of print despite my daughter ordering one as a new… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 07/12/2013

Been a customer for over 30 yrs but will be closing the account if and when I get my refund. I bought a fridge freezer but it was faulty, an engineer was sent to examine the fridge and confirmed it was broken it was promptly picked up. I had paid in full for the item but decided not to reorder a product because a neighbour kindly gave me a fridge. I requested a cheque refund and as of yet I have not recieved it. I have phoned several times and been told the cheque has been sent out. I have… Read Full Review

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★☆☆☆☆

“£30 off voucher is a scam”

Written on: 14/10/2013

Do not use this company or very! They are controlled by the same company and are completely useless. It would take hours to list all of the reasons why this company is rubbish but the £30 voucher has to be the worst. Excuse me for not reading the small print but £30 off should mean £30 off the price of the item. Apparently it only works if you go over the interest free period as it will be taken off the interest you incur. This is not the case and I ended up paying for items that I would… Read Full Review

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