kays catalogue reviews | Watch This Item.

Average Ratings
Value for Money3/10
Overall rating2/10
14% Recommended1 out of 7 Reviews
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7- Kays Reviews

  • Full review by
    FIGHT4RIGHTS
    on 17th Oct 2008


    User Rating : 0
    Respect : 0

    Good Points: Fast delivery if paid for

    Bad Points: Customer service when returning electrical items

    General comments: I needed to return an electrical item that I have had over 28 days, I phoned the catalogue. They gave me a helpline no. The helpline logged the fault and said the catalogue will phone me back, when they did they organised an engineer, the report then took days to get back to them, and then they took ages to get back to me. In my opinion, not worth the hassle.
    FIGHT4RIGHTS's review and ratings     | 81 words

  • Review by
    Guest.
    on 20th Jun 2008


    User Rating : 7
    Respect : 0

    Average overall I would say and I have heard good and bad on all catalogues. kays is a good catalogue with good choice, good prices and flexible payment. Quick delivery for me therefore I well recommend this catalogue.
    Guest's full review     | 76 words

  • Review by
    wesleyp
    on 16th May 2008


    User Rating : 0
    Respect : 0

    I do not recommend Kays, the goods are overpriced in comparison to most other places I have personally used.. For the last 5 years Kays Lifestyle has been trying to get me to pay them for what I personally feel I do not owe.. This has come about when I paid them weekly cheques for a couple of products. I have on numerous occasions sent them photocopies of all cheques and I was then told that I owe nothing. They then started sending me red final demand letters for varying amounts of money + admin ...
    wesleyp's full review     | 123 words

  • Review by
    ANNJO2004
    on 18th Apr 2008


    User Rating : 0
    Respect : 0

    We have spent over £2,000 with Kay, Catalogue and received a pair of jeans. The jeans were worn once and then we noticed a hole in the seat area. On returning them, we received a telephone call stating that as the jeans had been worn, we had damaged the jean and therefore no refund was due. I enquired whether the matter was covered under the Sale of Good Act and the reply was that I should write to their complaints department. The jeans were deemed my property and were on their way back ...
    ANNJO2004's full review     | 120 words

  • Review by
    currymusodave Rank: Lance Corporal
    on 5th Mar 2008


    User Rating : 0
    Respect : 0

    My statement arrived late in March 2007. I called them up to discuss it and they were far more interested in trying to prove that it was definitely my post office's fault than they were in helping me to pay on time/keep the account up to date. When I said I wasn't happy with their lack of help I was told "I'm sorry you feel that way" and "don't bother asking for my manager - they'll say the same thing". I stopped ordering at that point. We also had a Marshall Ward and Choice for You (both the sa ...
    currymusodave's full review     | 296 words

  • Review by
    elizabethclarke Rank: Lance Corporal
    on 5th May 2007


    User Rating : 2
    Respect : 0

    Their buy now pay later is crazy. You agree terms, and when the time comes to pay, they give you less time to pay. Then they can never adjust it and land you with charges of £15, which they also cannot remove. And this goes on forever and ever. It leaves you are frustrated because no-one can ever help you. I cannot wait to clear the account. They also switched you onto an account that does not give you commission when you have had it for 6 years. Grattan or Look Again are better than K ...
    elizabethclarke's full review     | 131 words

  • Review by
    paul1960 Rank: Sergeant
    on 25th May 2006


    User Rating : 5
    Respect : 0

    Kays is not as good as it once was. Customer service is poor, goods go missing, and they are not very understanding towards any problems you may have.
    paul1960's full review     | 120 words


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