La Redoute Catalogue Reviews

★★★☆☆
3.2 / 5
405
64% of users recommend this
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La Redoute

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Latest Reviews

★★★★☆

“different”

Written on: 05/02/2016 by ReeceJackson420 (1 review written)

la redoute offers something different to what's on offer on the high street in the UK, they still send a catalogue which I like looking through rather than online or in a shop, they always have plenty of offers and discount codes available, and they offer free returns which is very helpful, oh and you can buy on account which means you can try before you buy!… Read Full Review

Redcatsuk's Comment

Written on: 05/02/2016

Hi

This is amazing feedback, thank you so much. So rewarding to hear that you are happy with the overall service that we provide and that you have had an enjoyable shopping experience with us. Hope that you will shop with us again soon.

Vicky from La Redoute

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★★★★☆

“I like the clothes and mostly the prices are...”

Written on: 04/02/2016 by ptHewitt316 (1 review written)

I like the clothes and mostly the prices are reasonable. I usually wait until I can get an offer before I order anything as you have to pay for postage. Clothes are bit different to what you get elsewhere… Read Full Review

Redcatsuk's Comment

Written on: 04/02/2016

Hi

Thank you for your fantastic comments. Really great to hear that you like our products and that you find them reasonably prices, we do like to offer our customers something a bit different to the high street shops. Just to let you know that our click and collect service offers free delivery so you could always select this option in the future. Hope to hear from you again soon.

Vicky from La Redoute

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★☆☆☆☆

“Just plain rude”

Written on: 28/01/2016 by Anonymous42 (4 reviews written)

Granted, I haven't shopped with La Redoute for years, but most of the clothes at the time of ordering, were a poor fit and so I had no other choice to return the items. I then get a letter from La Redoute (exact wording I can't remember), but something along the lines of, "You've returned a lot of items, therefore we are unable to process your recent order". Also, the delivery driver at the time insulted me by asking if I was disabled; all because I didn't answer the door to him, when I told… Read Full Review

Redcatsuk's Response to Anonymous42's Review

Written on: 28/01/2016

Hi

I'm sorry that your shopping experience with us was not a pleasant one. We are aware we have had issues with our sizing's and have worked with all our brands to resolve this. With regards to the returns and not being able to reorder, returns would not stop you placing an order and I'm sorry if you were advised this. If you would like me to look into this further please send your details to us. I will also pass on your comments about the courier as this is not the service we want any of our customers to receive. I hope to hear from you soon.

Sam from La Redoute

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Anonymous42's reply to Redcatsuk's Comment

Written on: 04/02/2016

Thank you for your reply, but I won't be shopping with La Redoute any more.

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★★★★★

“spring /summer”

Written on: 27/01/2016 by Dalrymplezd302 (1 review written)

Always on trend with French style. Always a classic… Read Full Review

Redcatsuk's Comment

Written on: 27/01/2016

Hi

I'm delighted that you like our French style products. We do strive to offer our customers unique and stylish products that are slightly different from the high street. Thank you for the great feedback and hope to hear from you soon.

Vicky from La Redoute

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★★★★★

“excellent style and quality ”

Written on: 27/01/2016 by Lorenac194 (1 review written)

Fantastic range of clothes for all the family including designer wear. Plus fabulous homewares… Read Full Review

Redcatsuk's Comment

Written on: 27/01/2016

Hi

Great to hear that you are happy with the products that we have on offer. We select our suppliers carefully to ensure that our customers have stylish, good quality products at affordable prices. Happy shopping with us in the future.

Vicky from La Redoute

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★★★★☆

“Good Service”

Written on: 24/01/2016 by Brendan30 (1 review written)

Good service, fast delivery and huge choice of affordable clothing and a nicely presented catalogue. Plenty of great special offers and discount codes too… Read Full Review

Redcatsuk's Comment

Written on: 25/01/2016

Hi

Thank you for the lovely feedback. It's so rewarding to hear that you like shopping with us so much. We do strive to offer our customers unique, stylish products with a slight French twist at affordable prices so that you can stand out from the crowd. Hope that you will continue to shop with us in the future.

Vicky from La Redoute

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★★★★☆

“fantastic service”

Written on: 23/01/2016 by YulianaPugh404 (1 review written)

Always receive goods promptly. Never had a problem if need to return items. Staff always very polite and friendly… Read Full Review

Redcatsuk's Comment

Written on: 25/01/2016

Hi

I'm so pleased that you are happy with our delivery service and that you find our returns service hassle free. We do try to look after all of our customers as best we can as we value each and every one of you so much. Thank you so much for this amazing feedback.

Vicky from La Redoute

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★★★★☆

“The different style catalogue”

Written on: 22/01/2016 by 296Christie (1 review written)

I have been a member for well over 15 years and very happy with the service. The clothes are different and cannot be found on the high street. The childrens Verbaute are fantastic and would recommend… Read Full Review

Redcatsuk's Comment

Written on: 22/01/2016

Hi,

Thank you for your feedback. We are delighted to hear you are happy with the service we provide you have been shopping with us for over 15 years. We do aim to provide our customers with something a little different to the high street, we have lots of fantastic products that are unique to our brand. We look forward to your continued custom and thanks again for the great feedback.

Jess La Redoute UK

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★★★★☆

“Trendy,Chic,quality”

Written on: 22/01/2016

Quality on trend clothing for all the family. Prompt delivery and free returns, great and easy to navigate website for all the latest deals. I adore the French fashion and my daughter loves the younger Styles… Read Full Review

Redcatsuk's Comment

Written on: 22/01/2016

Hi

I'm so happy to hear that you love our French styles and that you enjoy shopping with us so much. It's so rewarding to receive such positive feedback. I hope that you will shop with us for many more years to come.

Vicky from La Redoute

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★★★★☆

“love la redoute ”

Written on: 22/01/2016 by GianniHolbrook343 (1 review written)

i always love looking through a new catalogue,i always see something that I must have, and this one didn't disappoint, I feel the style as slightly changed but there was still plenty of items I liked. Also one of the best bits is the discount and free items offered with most orders and the free delivery to lots of different locations for me to collect at different times of day ie. late evenings and weekends… Read Full Review

Redcatsuk's Comment

Written on: 22/01/2016

Hi

This is great feedback, thank you so much. I'm delighted that you are happy with the service that we provide. The click and collect option has proved very popular with our busy customers. Watch out for more exciting new offers to arrive in the near future and hope to hear from you again soon.

Vicky from La Redoute

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★★★★☆

“Excellent except for.....”

Written on: 22/01/2016 by 1948Porterfield (1 review written)

The only let down is the fact you don't have the facility to pay by direct debit on a monthly basis The catalogue is easy to use as is on line sometimes the sizes are completely bizarre which can be frustrating but worth the hassle for the really good stuff The children's clothing ranges are fabulous with lots of funky things… Read Full Review

Redcatsuk's Comment

Written on: 22/01/2016

Hi

Thank you for your feedback. Great to hear that you like our unique and trendy products. We use various different suppliers which can cause the sizes to vary slightly but we do offer a free exchange service if you need to try a different size. We cannot offer direct debit as a method of payment as the minimum payment amount changes so I'm sorry about that. Hope to hear from you again very soon.

Vicky from La Redoute

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★★★★★

“trendy children”

Written on: 21/01/2016 by Alexander102 (1 review written)

bought several things out of the sale section for my niece I found the goods of excellent value for money and trendy enough for her to like. The delivery was speedy and was securely wrapped… Read Full Review

Redcatsuk's Comment

Written on: 21/01/2016

Hi

I'm so pleased that your niece liked her new clothes from us. We aim to provide items for all ages with our unique style. I'm glad you delivery arrived quickly and well packaged. Thank you for you feedback.

Sam from La Redoute

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★★★★☆

“stylish, trendy,good value for money”

Written on: 21/01/2016 by AlessandroMcMillan358 (1 review written)

I enjoy shopping on line and seeing different items. I've brought children's clothes,women's clothes bedroom duvets,and table ware. Always good quality and different from… Read Full Review

Redcatsuk's Comment

Written on: 21/01/2016

Hi

So glad you like the quality of our unique clothes. We pride ourselves on our customer service and are committed to ensuring that all our customers have a positive experience when shopping with us. We look forward to hearing from you in the future.

Sam from La Redoute

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★★★★★

“Always be very satisfied with quality, most unusual...”

Written on: 21/01/2016 by Strongyo468 (1 review written)

Always be very satisfied with quality, most unusual items , and very good offers , plenty of style and collections to choose from. Service to family and friends are excellent… Read Full Review

Redcatsuk's Comment

Written on: 21/01/2016

Hi

I'm pleased to hear you are happy with the quality and range of the clothes you have received from La Redoute. Our offers throughout the year can be great to help get that must have item. I hope you continue to enjoy our unique French fashions.

Sam from La Redoute

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★★★☆☆

“Choice Slipped”

Written on: 21/01/2016 by Vincent416 (1 review written)

I have been with La redoute for many many years and I find now it has gone more branded rather than individual like it used to be. Hence I tend not to purchase as much now also I have found the quality of some items have also deteriorated over the years. Some things are still a good purchase but overall I do find now it has more branded items rather than being able to find purchase something that no everyone else will be wearing. Yes i would recommend but I would point out that quality on… Read Full Review

Redcatsuk's Comment

Written on: 21/01/2016

Hi

Thank you for your feedback. I'm happy to hear you have been shopping with us for over 15 years. We do still offer our unique French items as well as the branded items everyone knows. We do aim to provide the best quality items and I'm sorry if some of the items you have received have not shown this. I will pass all of your comments on to the relevant departments. I look forward to hearing from you again.

Sam from La Redoute

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★★★★☆

“very stylish”

Written on: 21/01/2016

Always plenty of offer codes - but they are necessary as some items can be a little over priced… Read Full Review

Redcatsuk's Comment

Written on: 21/01/2016

Hi

Thank you for your comments. I agree our offers can be great to get that special item at a great price. We do offer items for all budgets and sell exclusive French designs, we feel that the prices reflect the individual style and quality of the clothes. I hope to hear from you again.

Sam from La Redoute

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★★★★★

“Efficient”

Written on: 21/01/2016 by NoahLloyd (1 review written)

Efficient, helpful and friendly… Read Full Review

Redcatsuk's Comment

Written on: 21/01/2016

Hi

Thank you for the great feedback. I'm so pleased that you find our service to be efficient and our call center staff helpful and friendly. Happy shopping with us in the future.

Sam from La Redoute

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★★★★★

“Fantastic! Love the product and fast delivery.”

Written on: 21/01/2016 by LeaStone189 (1 review written)

Fantastic! Love the product and fast delivery… Read Full Review

Redcatsuk's Comment

Written on: 21/01/2016

Hi

I'm delighted that you love our products our French twist really makes them different to what is available elsewhere. I'm glad that your delivery was prompt. Thank you for your feedback.

Sam from La Redoute

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★★★★★

“Excellant quality goods”

Written on: 21/01/2016 by RoninPittman (1 review written)

Everything I've ever ordered from la reroute excellent quality and all well made would recommend them to anyone. Excellent service and delivery and also very unusual styles that you could not buy anywhere else… Read Full Review

Redcatsuk's Comment

Written on: 21/01/2016

Hi

It's great that you have always found our products to be the excellent quality that we always aim to provide. I'm glad that because of this and the great service we offer you would recommend us to others. I hope to hear from you again.

Sam from La Redoute

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★★★★★

“Highly recommend for all the right reasons”

Written on: 20/01/2016 by Penny1365 (1 review written)

I have been a La Redoute account customer for years and they are the first place I look for anything new. It's replaced M&S for classic pieces. The service is prompt and easy, and I love the try before you buy aspect. The choice is great and the quality is invariably good. I am a middle aged woman, so I'm not looking for high fashion, just good quality, good design and value for money. And I like the fact that I don't see anyone wearing the exact same thing. The sizing is sometimes a little… Read Full Review

Redcatsuk's Response to Penny1365's Review

Written on: 21/01/2016

Hi

Thank you for your great feedback. I'm so pleased you have shopped with us for many years. We aim to provide the best value and quality with our unique French style products as we can. We are aware we have had issues with our sizing and have been working with all our brands to resolve this. We do offer a great exchange service if an item is not quite right. Happy shopping with us in the future.

Sam from La Redoute

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