La Redoute Catalogue Reviews
Latest Reviews
★☆☆☆☆
“Extremely disappointed, poor customer service and...”
Written on: 03/05/2013
I have purchased two items from la redoute. The reason I bought from them was because of the bargain prices and various promotions it seems to always be having. For my first order I waited over a month and a half to receive, I couldn't argue with the price but personally it wasn't worth the hassle. The quality was good when I eventually did receive my items however the customer service was appalling and my questions never got answered to. I decided to give it a second go, I ordered two items... (read more)
★☆☆☆☆
“Free P&P code. Pfffttttt what a load of rubbish”
Written on: 01/05/2013 by April77 (1 review written)
I can count on 1 hand how many times I have ordered from La Redoute and my latest encounter reminds me why. I ordered some shoes online and entered a code for free P&P. The code was accepted & the P&P removed from my online order. Received my statement in the post yesterday and a charge for P&P has been applied to my account. I sent an email to ‘customer services’ to tell them what had happened and could they advise. I received a reply today (which in itself is amazing) I was told that... (read more)
★☆☆☆☆
“Shamefull customer service”
Written on: 25/04/2013
Have spent the best part of 2 hours (nobody answered so I gave up) on hold trying to exchange jeans sent to me that were not the size requested. Have probably spent more on the phone call than on the jeans. Pathetic. (read more)
★★★★★
“pleased”
Written on: 28/03/2013
I've read the reviews before purchasing and was ready for the worst, though the deal was a real bargain so I didn't care of a bit of struggle. I ordered on Sunday evening, on Monday the order has been processed, on Tuesday the parcel has been produced and on Wednesday morning I had it in my hands. They emailed me at each step and on the courier's website you could have a live update on parcel's status.. couldn't ask more. (read more)
★☆☆☆☆
“HOPELESS !”
Written on: 12/03/2013
The delivery service is so terrible that it is just wasting your time. Each time i ordered through them in the past it went wrong. I gave it a last try this year but same story...NEVER AGAIN ! (read more)
★★★☆☆
“Striving to please.”
Written on: 15/02/2013
Like a number of people I had problems with the website, duplication of orders, unable to make contact etc. but I private messaged them on their Facebook page and e-mailed the customer service adviser whose details appear on other reviewers comments, and within minutes my problems were sorted to high satisfaction. They know there are problems - read their lengthy apology on their UK Facebook page - but they are genuinely trying to get things sorted. I will certainly order again in the new... (read more)
★★☆☆☆
“Poor and rude service from a time wasting company”
Written on: 29/01/2013
Firstly, I placed my order online and was told I needed to resubmit my order but for NO given reason and I did so on a separate account but the site was under maintenance so I couldn't. I then called them up where I had to register yet ANOTHER account and I received very poor customer service and the woman I spoke to was damn right rude and after paying for next day delivery (on a monday) I was told the quickest I can get it by is friday!! Complete time wasters and I await my item to see if... (read more)
★★☆☆☆
“They do not want customers”
Written on: 25/01/2013
Well, I liked Laredoute for choice, reasonable price and time from time a bargain when combined with promotions. But over the past year and a half the quality of their clothing line went significantly down, the customer service is in place but for gathering complaints rather and that they can't resolve. The promotions became bogus and the free gifts promised got seldom included into my parcels. Instead they are just 'cutting trees' sending these never ending worthless promotions jamming... (read more)
Redcatsuk's Comment
Written on: 28/01/2013
Sorry to hear you have had problems if you would like to email your customer details to Advisors@LaRedoute.co.uk and I will contact you directly
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★☆☆☆☆
“worst Internet buying experience ever”
Written on: 28/12/2012 by NellieK (1 review written)
La Redoute is very unreliable as an Internet shopping company. I have ordered a number of times from them and every occasion the wrong sizes or wrong items have been sent. contacting the customer service was even a worse experience. after holding on for over 20 minutes I was told in a cold way that there was no trace of my order on their system even though I could see the order in my order history. The goods I returned have also not arrived back to them and I have been told that this... (read more)
Redcatsuk's Response to NellieK's Review
Written on: 31/12/2012
Hi
Sorry to hear that you have experienced problems with your orders if you could send your details to sharon.ingham@redcats.co.uk I will look into this and contact you directly to resolve your issues
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★☆☆☆☆
“Dreadful! A complete waste of time!”
Written on: 20/12/2012
I have ordered (or tried to order) twice from La Redoute and both times things went horribly wrong! The first time I ordered, they repeatedly sent me the wrong sizes. The second time - and the last time - I was told that the goods I'd been waiting for had been returned as the courier company had tried to deliver three times when I hadn't been in. They did not leave a single calling card so I was unaware they had been three times (if I believe them). I have been told I will get a refund... (read more)
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Showing 1 - 10 of 139 Reviews
★★★☆☆
“A Bit Hit & Miss...”
Written on: 13/12/2012 by Mailordermom (4 reviews written)
Have ordered from them a few times No problems with money or receipt of goods BUT their problem is with describing the goods accurately. First order, all three items were returned as the sizing was way out (too large)and a t shirt was very flimsy Armed with this knowledge I ordered some jeans (a size smaller) and they fitted perfectly & good quality Some items (eg duvet covers had cut corners) might not be what you expect as french design is different from ours. I didn't mind this, but if... (read more)
★☆☆☆☆
“Missing Payment, Unreliable customer care and great Liers:”
Written on: 10/12/2012
I placed an order online with La Redoute and money was taken from my account after 48 hours.I did not recieved my parcel after 1 and half week when I contacted company (There is long wait on customer line which can be between 40 to 60 minutes and sometime more than that).I was shocked that there was no order log on my account and customer service agent was denying any money taken from my credit card. he asked me to send written letter about this enquiry which I posted with frist calss Royal... (read more)
Redcatsuk's Comment
Written on: 11/12/2012
I am sorry to hear of the problems you have experienced. Please can you send your customer details to sharon.ingham@redcats.co.uk to enable me to investigate your complaints further and contact you directly
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★★☆☆☆
“La Redoute have taken a very bad turn for the worse”
Written on: 07/12/2012 by hyiko (1 review written)
I have used La Redoute for many years. Clothes are nice and the service, whilst being a little slow, didn't used to be too bad. But that now seems to be all in the past. Dear oh dear what a rubbish way to treat their customers! My online order vanished for 3 days then mysteriously reappeared, items have been cancelled even though the order was accepted, no-one EVER ever ever answers their number, the standard response Email promises a reponse 'within 7 days'- 7 DAYS??! Forget it. This is... (read more)
Redcatsuk's Response to hyiko's Review
Written on: 08/12/2012
Hi
Sorry to hear you have had a problem trying to contact us, this may be due to technical issues we have experienced recently, our normal email reponse time is within 24hrs however due to the above we have had to extend this for a short period to allow us to deal with the backlog, if you would like to email your customer details to sharon.ingham@redcats.co.uk I will contact you directly
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Hailan1223's Response to hyiko's Review
Written on: 09/12/2012
That's exactly what I want to say. This is the first time I used La Redoute. I thought it would be good but it turns out to be totally rubbish. They despatched the items 2WEEKS after I placed the order and I sent two emails to them but never got reply. Their service is really poor. I will never ever buy things from them!
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★☆☆☆☆
“Absolute Rubbish”
Written on: 03/12/2012 by muimuipui
Have used La Redoute a handful of times with always the same outcome - my items are always cancelled, due to the item already being sold out. When placing an order, this will generally happen to 5 out of 6 items. Will never use them again. They harass you to place an order, (I received telephone calls, emails, promises for a free gift) and then do not supply the goods. (read more)
★☆☆☆☆
“Slow and incompetent. Avoid like the plague!”
Written on: 03/12/2012
I would advise you not to use La Redoute. Their products are nice so it is a shame that their service is so bad. The auto-response you receive after you've sent them an email is a clue; they promise a response "within seven days"!! Have you ever heard anything like it? Do they want our business?! I have found them horrifying to use in the past, but the past few weeks are really the last straw. They've cancelled items from my order as they are out of stock. So then why are they advertised on... (read more)
Redcatsuk's Comment
Written on: 03/12/2012
Hi
Sorry that you have not been happy with the service you have received, we have recently had some technical issues which have caused delays in several area's if you could email your details to Sharon.ingham@redcats.co.uk we will contact you directly, thank you
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★☆☆☆☆
“Very poor experience”
Written on: 20/11/2012
Placed an order with them two weeks ago. When neither the order nor any information had arrived after a week (except the initial order confirmation), I contacted customer services, who told me they were still waiting for the item to arrive from France. Another week later, still nothing, and now the order shows up on the online account as cancelled! I didn't cancel anything, and the item is still showing as available on the website. Very irritating. (read more)
Redcatsuk's Comment
Written on: 20/11/2012
Hi, can you please forward your customer details to sharon.ingham@redcats.co.uk I am concerned that your order has be cancelled without notification to yourself. I will then contact you directly - thank you
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Gkgk's Comment
Written on: 20/11/2012
Update: Just had a talk with (name removed) and she explained what had caused the cancellation and the failure to notify me about it. It looks like my order is actually currently waiting to be despatched from the UK warehouse, and now it's been "un-cancelled" hopefully all is sorted.
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★☆☆☆☆
“No free gift”
Written on: 19/11/2012
I saw an online deal with La Redoute that if you spent a certain amount you would receive a free duffle coat with your order. I submitted my order and qualified for the coat. My parcel arrived a few days later with no coat even though it was marked on the delivery note as included in the parcel. What I did get was a £20 voucher for the La Redoute website saying that the coat was out of stock. The promotion is set to run until March next year, how could they possibly have already run out of... (read more)
Redcatsuk's Comment
Written on: 19/11/2012
May we apologise again for the disappointment in regard to your free gift having to be substituted. As you were advised this promotion exceeded our expectations and demand was higher than anticipated. Unfortunately we were unable to secure furher stock from the supplier and to compensate for this the voucher was sent
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Jenna_C16's Comment
Written on: 20/11/2012
To add insult to injury I still have not actually received the voucher that was my gift "replacement". Can you please indicate when the voucher will be sent to me?
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★★★★☆
“Great range and speedy service”
Written on: 02/11/2012
I recently ordered some clothes from La Redoute for the first time. I found the experience very pleasing. Not only do they have a good choice of clothes and range of sizes I also didn't have any problems with stock like I've experienced on other sites. My garments arrived in good time and fit perfectly! (read more)
Redcatsuk's Comment
Written on: 02/11/2012
Glad to hear that you have enjoyed your shopping experience with La Redoute
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Monax's Comment
Written on: 16/11/2012
when are you going to refund transport costs charged for an order you never delivered ??
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Penny_Lane's Comment
Written on: 05/11/2012
Typical La Redoute. You are happy to hear from happy customers but don't give a monkey's about unhappy ones. Well done!
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Hailan1223's Comment
Written on: 09/12/2012
You are really lucky. My shopping experience on La Redoute is a nightmare.
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★☆☆☆☆
“Terribly depressing catalogue company. ”
Written on: 01/11/2012 by penny_lane (1 review written)
What is wrong with La Redoute's online ordering? What an absolute farce and a joke! I order items online and continuously get them duplicated. Yes, I could order by telephone but you don't always get the discounts because some of the staff are a bit moronic in my opinion. You cannot change your order once placed either. Is it really that system generated that as soon as you click that button, nothing can be done to alter or cancel it? I dread to think how depressing it is for La Redoute's... (read more)
★☆☆☆☆
“Terrible service”
Written on: 30/10/2012 by Gstar1 (1 review written)
I ordered a coat two weeks ago and it has only just been delivered. I called La Redoute twice and was on the phone for 20minutes before customer service answered. When I eventually got through they said there was a problem with the delivery address, although what was given was correct. The coat eventually arrived and they had sent the wrong one! When I called customer services to complain I was on the phone for 20minutes again before I got through. They said it would take 3-5 days to replace... (read more)
Redcatsuk's Response to Gstar1's Review
Written on: 02/11/2012
sorry to hear you had problems with your recent order, if you email you customer details to myself sharon.ingham@LaRedoute.co.uk I will investigate and contact you directly.
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Gstar1's reply to Redcatsuk's Comment
Written on: 05/11/2012
I have just tried emailing you on the address as provided above, however I received a failure notification. This really does top off what is a terrible service!
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Penny_Lane's reply to Gstar1's Comment
Written on: 05/11/2012
That's because it seems that it should have been redcats.co,uk - it is frightening isn't it? These people are employed and can't even type correctly, let alone solve customer complaints!
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Gstar1's Response to Gstar1's Review
Written on: 12/11/2012
Since I wrote my initial review I've had a much more pleasant experience. A customer relations manager called me and was very apologetic and suggested offering me a discount on another coat, unfortunately the one I originally wanted would not be coming back into stock, however I found an alternative and was offered a discount. I received the coat within 48 hours and it's a lovely coat which fits perfectly.
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Hailan1223's Response to Gstar1's Review
Written on: 09/12/2012
Their customer service couldn't be worse. They just keep you waiting and waiting and when it finally get through, they cannot solve your problems effectively. NEVER would use them.
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Showing 11 - 20 of 139 Reviews
★☆☆☆☆
“Missing Parcel”
Written on: 29/10/2012 by RedZebra17 (1 review written)
Three weeks ago I placed my first ever clothes order on the La Redoute website, this will be my last. Having not received the parcel 2 weeks later I contacted La Redoute through the website and was told that the parcel had been delivered and left 'in the porch area' - we don't have anything remotely resembling a porch on our house, to leave a parcel outside our front door would be basically leaving it next to the pavement. I emailed back saying the above and received an apologetic email... (read more)
Redcatsuk's Response to RedZebra17's Review
Written on: 30/10/2012
Sorry to hear that you have had a bad experience this is not our normal standard of service, if you would like to send your customer details directly to myself Sharon.Ingham@Redcats.co.uk I will investigage this matter and contact you directly.
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Redzebra17's reply to Redcatsuk's Comment
Written on: 06/11/2012
Thank you for dealing with the matter. I received the refund today as discussed on the telephone, however something which wasn't mentioned was that I wouldn't receive the full amount paid - the postage I paid for a parcel that never got delivered?
Very glad to have received nearly all of what i paid back but that is the problem, its NEARLY all of my money I paid, in fact the delivery money not being given back is a bit of a joke being that the parcel never got delivered.
I received a letter from the courier to fill in and post back to confirm that I do not in fact have a porch which they had said they left the parcel in, I've sent them the letter filled in and signed back - once they get that letter will I also get my delivery money back?
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★☆☆☆☆
“Dodgy Accounts”
Written on: 25/10/2012
I was charged twice for postage and packing on a top I bought in August. This was £7.98. The top was £8.20. I noticed this when I checked my statements. I am being charged again for this top in spite of having paid for it in August together with £7.98 delivery charges. I was not on my toes in August. After a zillion emails the charge is still there on my account and I am treated as a big inconvenient nuisance. This has motivated me to go through all my statements thoroughly. (read more)
Redcatsuk's Comment
Written on: 25/10/2012
Hi, please can you forward your account details to myself sharon.ingham@redcats.co.uk to enable be to contact you directly as i am concerned re you comments stating that you have been charged twice for postage & packaging against one order.
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★☆☆☆☆
“Very bad customer service and poor courier service”
Written on: 24/10/2012
I ordered 4 tops and 1 shorts from La Redoute UK for Thailand trip about 2 weeks ago.(I am flying to Thailand on Friday 26th Oct, so I think I have enough time to order as it said on the website that delivery time is 2-3 days) I was waiting for a week but my order had never arrived. I called them last Thursday to check the delivery status then they said the shorts were out of stock and I have to wait another 7-10 days. So I cancelled the shorts and they promised me that I will get the rest... (read more)
Redcatsuk's Comment
Written on: 25/10/2012
Hi, can you please send your customer details to sharon.ingham@redcats.co.uk I am aware that you are going on holiday but I would like to investigate further your query and get your money refunded back to you account asap which I can assure you will be less then 30 days.
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★☆☆☆☆
“Hygine threat”
Written on: 22/10/2012 by Yuvi88 (1 review written)
My neighbour ordered from this site , i caught the delivery man peeing in front door of our flats , and was ready to fight with me, so the main point is he didnt washed his hands as it was not a toilet and he walked away and musz have delivered to your homes :((( yuckkk so disgustingg (read more)
★☆☆☆☆
“La Redoute : Mail order compan that doesn't deliver..”
Written on: 19/10/2012 by Monax
Ordered on Sept. 23rd,2012. Received e-mail notification about shipment on 28.09, and my account was credited. We are now October 19, 2012 and all La Redoute can find to say is : "we have filed a complaint with our courrier" ... So They have my money, they haven't delivered. I have called twice and written 3t imes- and they still don't do what a mail order company should be specialised in : DELIVERING. I did receive an e-mail today saying that once they get some sort of explanation from... (read more)
★☆☆☆☆
“4 duplicated orders”
Written on: 18/10/2012
I received 4 duplicate orders all the same sizes. I returned them all, then sent 2 emails pointing out that I had been charged £3.99 4 times for items I hadn't ordered. This was ignored and I have £15.96 on my account for delivery of parcels that I never asked for. When I phoned I was told to use a different search engine. I find the clothes are often quite attractive , varying quality and very puzzling sizing. (read more)
★☆☆☆☆
“Poor operations and customer service”
Written on: 11/10/2012
Ordered 2 pieces and paid right away with Paypal. 6 weeks passed and not receiving anything. Called multiple times (international long distance calls!!!) and had been put on hold forever. With great persistence my call was finally picked up and took them 20 minutes to find out the order was MISTAKENLY shipped to Ireland instead of the US!!! (How could that happen is beyond me). Promised to refund. another 4 weeks passed, no refund appearing. Had to file complaint claim with Paypal and... (read more)
★☆☆☆☆
“Warehouse nightmare”
Written on: 08/10/2012
La Redoute has caused me so much stress, trying to get a simple order for four dresses for an event has been like getting blood of of a stone, just terrible! I ordered four dresses that didn't arrive for almost four weeks, called and left messages with customer services numerous times, was lied to each time. I ordered again with them a second time and the garments came in the wrong size, instead of exchanging the item I was told I had to pay the increase in price, the item was no longer in... (read more)
Redcatsuk's Comment
Written on: 09/10/2012
Hi, sorry to hear our service hasnt been up to standard, if you would like to email your details to sharon.ingham@redcats.co.uk, i will investigate the matter myself and contact you directly.
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★★★☆☆
“la redoute sale is a rip off”
Written on: 04/10/2012
I've ordered from la redoute for years with no problems. i got an email today for a 50% sale. i looked at a pair of boots that were £66.50.They were originally £95.00. They are on the back page of the current catalogue at £59 what a rip off . I have emailed them about this but they probably will not reply This seems to happen a lot with sale items, so if you are ordering online check the catalogue price first. I will think hard about ordering in the future as their quality on some... (read more)
Redcatsuk's Comment
Written on: 09/10/2012
Hi, the boots on the back page start at £59 for the ankle and are £95 for the knee length boots, if you would like to email your customer details to me I will investigate and contact you directly sharon.ingham@redcats.co.uk - thank you
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★★★★★
“Excellent value and classic style ”
Written on: 04/10/2012 by GeorgieBell1 (1 review written)
I am confused as to all of the negative reviews- i ordered recently and found the whole experience great. The order arrived quickly and i was very happy with everything I had picked- classic French style at the touch of a button! The only down side was that my catalogue took a while to arrive, but it was worth the wait! (read more)
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Showing 21 - 30 of 139 Reviews
★☆☆☆☆
“Incompetent”
Written on: 12/09/2012
Received my order which was duplicated and the sizes completely random. Rang up and spoke to Customer services who told me I ordered them in an American size!!! Sent back my duplicate order and all the wrong sizes, did receive the correct sizes next time and then disaster! The jeans ordered, put them on and the zip broke straight away. Phoned Customer services again and spent 25 mins at least trying to sort out the original order as have been overcharged and requested replacement jeans for... (read more)
Redcatsuk's Comment
Written on: 12/09/2012
Hi, if you would like to email your customer number to myself, Sharon.Ingham@redcats.co.uk, i will contact you directly to resolve your queries - thank you
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Jennifer.farnham's Comment
Written on: 08/10/2012
Agree. Totally incompetent had the worst experience, such a stressful time ordering!
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★★☆☆☆
“Lousy website, and unstoppable flow of catalogues”
Written on: 12/09/2012
Some nice clothes in some of La Redoute's ranges, but overall, the quality of their clothes is not good. Delivery is sporadic and unprofessional and items do get left on the doorstep. (The main aim of the deliverers seems to be to get rid of the delivery.) Two main problems: A stupid and website which often fails to recognise La Redoute's own loudly trumpeted promotion codes, or recognise my e-mail address as a valid e-mail address (even 'though I've used it several times Before on the... (read more)
Redcatsuk's Comment
Written on: 12/09/2012
Hi
If you would like to send your customer number to Sharon.Ingham@Redcats.co.uk I will investigate your complaints and contact you directly - thank you
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★☆☆☆☆
“Never Again!”
Written on: 06/09/2012 by RebeccaSmith (6 reviews written)
I have never been one to order from a catalogue but my friend advised me to try it as it saved time going from shop to shop looking for clothes. I went on line and chose La Redoute. It did have a lovely selection and reasonable prices. All I had to do was choose what I like add to basket, pay and wait for delivery. That was the easy part. I got the wrong order and size delivered and the customer service team was appalling. They were very impatient, rude and they even hung up on me. I... (read more)
Redcatsuk's Response to RebeccaSmith's Review
Written on: 06/09/2012
hi
Sorry to hear that you have had a bad experience, if you can send your customer number to myself,sharon.ingham@redcats.co.uk I will look into your complaint
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★☆☆☆☆
“Horrible customer service”
Written on: 19/08/2012 by MissEvaK (1 review written)
Worst customer service ever (no answer). Difficult returns. Useless deals, to many exceptions. False sizing!!! Search option is faulty Would not recommend!!! (read more)
Redcatsuk's Response to MissEvaK's Review
Written on: 22/08/2012
Sorry to hear you have had a bad experience, please send me your customer number and I will contact you directly sharon.ingham@redcats.co.uk
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★☆☆☆☆
“WORST ONLINE SERVICE EVER!”
Written on: 12/07/2012
I have recently placed an order with LR but just because I was away, their courier decided to leave the parcel in my rubbish bin along with my child nappies... Our council service collects rubbish twice a week so untill I arrived home, the order was collected.. unfortunatelly not by me but by rubbish collector... Obviously this was not the end of receiving nasty service from la redoute! I paid for this order before it landed in my rubbish bin and was glad that La redoute issued a refund for... (read more)
Mandjg's Comment
Written on: 16/07/2012
Hi,
I am sorry to hear that you have not neen satisfied with the level of service you have received from La Redoute. If you could please contact me at amanda.grice@redcats.co.uk I will glady give you a call regarding this matter.
Kind Regards
Amanda Grice
La Redoute Customer Care Team Manager
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★☆☆☆☆
“Useless”
Written on: 11/07/2012 by Graceyvee
If you value good customer services do not join La Redoute. Since my very first order I've had nothing but bother from them. Utter waste of time, their items are ridiculously expensive and not very good quality. I'd skip and go with another catalogue, you really do not want to owe these imbeciles money. I closed my account after my first order. VOUCHER CODES DON'T USUALLY WORK AND POOR CUSTOMER SERVICES Many of the vouchers codes you get as incentives to join do not actually work, they... (read more)
Mandjg's Response to Graceyvee's Review
Written on: 16/07/2012
Hi,
As one of the team managers at La Redoute, I am sorry to hear that you are not happy with the service provided. Please email me at amanda.grice@redcats.co.uk should you wish to discuss this further.
Kind Regards
Amanda Grice
La Redoute Customer Care Team Manager
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Missevak's Response to Graceyvee's Review
Written on: 19/08/2012
So true!!! 100% agreed
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★☆☆☆☆
“Consistently send the wrong sizes.”
Written on: 10/07/2012
1st order they sent 2 out of 3 things in the wrong size, I was gutted as the top I wanted looked gorgeous on it was just miles too big. Thought I'd give them the benefit of the doubt and ordered a second time, this time 6 items. 4 of the items sent were the wrong size. The smallest size they sent was a size 8, the largest a 16. I mean in what world does a person fluctuate between an 8 and a 16????? If the size I ordered isn't in stock, tell me, don't send me some random size!!! Terrible... (read more)
Mandjg's Comment
Written on: 16/07/2012
Hi,
I am sorry to hear that you have experienced problems with the sizes of clothing you have recieved from La Redoute. Should you wish to discuss this further or if you require any assistance please contact me at amanda.grice@redcats.co.uk and I will glady give you a call.
Kind regards
Amanda Grice
La Redoute Customer Care Team Manager
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★☆☆☆☆
“Can't cancel or modify an order over the phone!!”
Written on: 09/07/2012
I've ordered a faux-leather jacket last night but by mistake I've ordered the wrong colour. Unfortunately La Redoute doesn't offer a cancel button on their website and they advised me to call their customer services (a 0844 number) to cancel my order. After ringing them this morning, a person explained me in a unprofessional way that there were no way to cancel the order over the phone and informed me that the only way to cancel it was to return it! All I wanted was to modify or cancel the... (read more)
Mandjg's Comment
Written on: 16/07/2012
Hi,
As one of the customer care team mangers at La Redoute I was sorry to hear that you have not been satisfied with the level of service you have received from us. Should you wish to discuss this further please email me at amanda.grice@
redcats.co.uk and I will glady give you a call.
Kind Regards
Amanda Grice
La Redoute Customer Care Team Manager.
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Penny_Lane's Comment
Written on: 01/11/2012
Where is your explanation?
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★☆☆☆☆
“ Pathetic”
Written on: 06/07/2012
the overall rating is required so i am giving 1 star,otherwise they do not deserve anything. today i got my la redoute t shirt,which i had ordered from rock.in. firstly i got my tshirt after 25 days,i feel pity for the owners of rock.in, is this the way they run a online store.(do not buy from rock.in). second the la redoute t shirt i have got is pathetic,the stuff is so dull and thin i cant even think of wearing it. third it was not that product i ordered.it was somthing else. (read more)
Mandjg's Comment
Written on: 16/07/2012
Hi,
As one of the customer care team managers as La Redoute I am sorry to hear that you were unhappy with the quality of our t-shirt that you ordered from rock.in. Regarding your comments about the length of time for delivery and the wrong item being delivered I would suggest you contact rock.in so they can try and resolve this problem for you.
Kind Regards
Amanda Grice
Customer Care Team Manager.
Reply to this comment
★★☆☆☆
“Very disappointed”
Written on: 17/06/2012
I have ordered from laredoute twice. They have nice clothes on their website, its cheap and clothes are of a reasonable quality for what you pay. However the service is terrible and i would say go elsewhere, there is loads of competition out there and if they won't put in the effort why give them your money. First time I ordered a skirt from the sale, it was nice, a good day time skirt, wear it often and its lasting well. After two weeks plus I contacted them to ask where it was, told... (read more)
Mandjg's Comment
Written on: 18/06/2012
Hi,
I'm sorry to hear that you are not happy with the service you have received whilst shopping with La Redoute. If you would like to speak to someone regarding the problems you have experienced you can contact me at amanda.grice@redcats.co.uk.
Kind Regards
Amanda Grice
La Redoute Customer Care Team Manager
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See next 10 reviews
Showing 31 - 40 of 139 Reviews
★★☆☆☆
“Customer Service needs to improve”
Written on: 10/06/2012 by LolaPurple (1 review written)
I have ordered from La Redoute for a few years but have noticed that their ability to deal with queries has diminished lately. I ordered a clothing item back in March which has not yet arrived. This is despite the website continually saying that it is available. When I enquire with Customer Services they tell me that they're awaiting delivery from the company that makes the item. If they cannot fulfil orders of the item, why don't they just take it off the website or indicate that there's a... (read more)
Mandjg's Response to LolaPurple's Review
Written on: 18/06/2012
Hi,
As one of the Team Managers at La Redoute I was concerned to hear that you have not been satisifed with the recent service you have received from La Redoute. Should you require further assistance or if you wish to discuss this matter further please email your customer number and contact details to me at amanda.grice@redcats.co.uk.
Kind Regards
Amanda Grice.
Reply to this comment
★☆☆☆☆
“Regret not reading review centre reviews first”
Written on: 18/05/2012 by flamingvintage (2 reviews written)
I ordered goods 14 days ago. I updated all my account details and had a confirmation that the billing and delivery address was my new address. However, the first part of my order has been sent to an old address and left outside a door in Hackney. I now have to wait for the courier company to try and collect that package (if it is still there, outside a door in Hackney is laughable), then for it to go back to La Redoute as a return. When it is received as a return I can then 'reorder' it. I... (read more)
Mandjg's Response to flamingvintage's Review
Written on: 29/05/2012
Hi, I am sorry to hear you have experienced problems whilst shopping with La Redoute. I have checked my inbox for emails of this nature from the 12th May onwards and do not appear to have one regarding this. Could you please email me again so I can look into this further for you.
Kind Regards
Amanda Grice
amanda.grice@redcats.co.uk
Reply to this comment
Flamingvintage's Response to flamingvintage's Review
Written on: 01/06/2012
I wanted to update this (1st June) to say that the customer service team have now resolved this and I would like to acknowledge the quick response when I emailed the second time round to the Amanda Grice email.
Reply to this comment
★☆☆☆☆
“fraudsters!”
Written on: 07/05/2012
Terrible execution of orders - always a wrong item sent. Returns are a real ordeal, here's how it works (or rather does not): 1) Laredoute force you to use their own agency who picks up your parcel ('free' for you). 2) They give you a week (!) time-frame to pick up your item (during which you have to stay put of course, otherwise you'll miss them). 3) Once you stayed put for a week, and engaged everyone you know to keep their eyes peeled for the postal agent, no-one shows up. 4) Then you... (read more)
Mandjg's Comment
Written on: 09/05/2012
Hi,
As one of the Team Managers at La Redoute I am sorry to hear you are not happy with the service you have received. Could you please email your details to me at amanda.grice@redcats.co.uk and I will contact you regarding this.
Kind Regards
Amanda Grice
La Redoute Customer Care Team Manager
Reply to this comment
★☆☆☆☆
“La Redoute Customer Service no no!”
Written on: 03/05/2012 by mailorderjo (1 review written)
I have just placed an order with La Redoute only for the order to be duplicated which has now happened on 3 orders and you cannot cancel the items! I now don't bother with the customer care department as they are never helpful. The last order I had included black out curtains that you could see through and that was duplicated too. I am on first name terms with the delivery man! In fact the only reason I keep coming back is because they are cheap and occasionally pretty good value when you... (read more)
Mandjg's Response to mailorderjo's Review
Written on: 09/05/2012
Hi,
I am sorry to hear you have experienced problems whilst shopping with La Redoute. As one of the Team Managers I would like to contact you regarding this. Could you please email your details to amanda.grice@redcats.co.uk so we can discuss this further.
Kind Regards
Amanda Grice
La Redoute Customer Care Team Manager.
Reply to this comment
★☆☆☆☆
“Nightmare Experience”
Written on: 03/05/2012 by katiemac43
Work case of terrible customer service I have ever experienced. Rude staff, order over 5 months late with no comunication or update. Had to find things out myself by constantly phoning and emailing. No replies then eventually replies with no solutions or explanations. They really have to sort out their online order and customer services processes as they still operate as a catalogue from 1992 with no idea of how to successfully compete and deliver in todays online retail market. I will... (read more)
★☆☆☆☆
“poor service to loyal customer”
Written on: 21/04/2012
Settled account in full on-line, then refused goods ordered for around £100 as account in 'serious arrears'!!! okay, I was late with payment this month, but have ordered and paid for thousands of pounds worth of goods over past 11 years. Levied a £12 late payment fee for an outstanding amount of £100- 13% of total amount owing amounts to extortion.Reason for late payment- family bereavement so silly me forgot-doh! Shall be decamping to Debenhams and M (read more)
Mandjg's Comment
Written on: 23/04/2012
Hi, I am sorry to hear you have not been happy with the service provided by La Redoute. As one of the customer care team managers I would like to contact you regarding this. Could you please email your details to me at amanda.grice@redcats.co.uk.
Kind Regards
Amanda Grice
La Redoute Customer Care Team Manager
Reply to this comment
★☆☆☆☆
“where is my free gift?????”
Written on: 13/04/2012 by suenutta65
Can never get your free gifts, after ordering its always a voucher!! what i dont want... customer service is so bad cannot get through on the phone, but if i go as a new customer you can get through straight away. I dont normally write reviews, but i am so annoyed with them this time i felt i just had to.... I say dont bother.... useless company, all a big con.. (read more)
Mandjg's Response to suenutta65's Review
Written on: 17/04/2012
Hi,
As one of the customer service managers at La Redoute I am sorry to hear you have not been happy with the service we have provided. Could you please email your customer number and contact details
so I can contact you regarding this. My email address is amanda.grice@redcats.co.uk.
Kind Regards
Amanda Grice
La Redoute Customer Care Team Manager
Reply to this comment
★☆☆☆☆
“Junk Mail Hell”
Written on: 22/03/2012
Avoid, poor quality products (get what you pay for or less!) and endless spam for months afterwards. (read more)
Mandjg's Comment
Written on: 22/03/2012
Hi,
I'm sorry to hear you feel this way. I am one of the Customer Service Managers for La Redoute and would gladly give you a call regarding this should you wish to discuss it further. Please email your details to amanda.grice@redcats.co.uk should you wish to do so.
Kind Regards
Amanda Grice
Reply to this comment
★☆☆☆☆
“'THE SYSTEM WON'T LET ME'”
Written on: 14/03/2012
It's 'computer says no' at La Redoute. What a shower, I will never use them again. From 'duplicating' my email address so that I couldn't either sign-in or track my order to insisting that being held in a french warehouse equals being in stock in the UK their system stinks. Final straw was that one cheap item (coming from France ; can't tell me when ) cannot be cancelled from the order of 8 other items to allow them to be delivered, even though they are all ready and waiting to be... (read more)
Mandjg's Comment
Written on: 22/03/2012
Hi, I'm sorry to hear you have experienced problems whilst shopping with La Redoute. As one of the Customer Care Managers I can give you a call regarding this. Please email your contact details to amanda.grice@redcats.co.uk should you wish to discuss this further.
Kind Regards
Amanda Grice
Reply to this comment
★☆☆☆☆
“terrible service”
Written on: 06/02/2012
I ordered an item on 8th December. It never arrived. I have tried emailing, and calling and on 6th February am still trying to claim my money back. I have tired to make a formal complaint and been told I can't do this over the phone, and my emails have been ignored. Not happy! (read more)
Mandjg's Comment
Written on: 07/02/2012
Hi,
I am one of the Team Managers at La Redoute and if you could email your customer details to amanda.grice@redcats.co.uk I will happily look into this for you.
Thanks,
Amanda
Reply to this comment
Mandjg's Comment
Written on: 02/03/2012
Hi,
I'm sorry to hear you have been having problems whilst shopping with La Redoute. As one of the Team Manager if you could email me your customer/order number and contact details I will look into this for you. My email address is amanda.grice@redcats.co.uk.
Regards
Amanda
Reply to this comment
See next 10 reviews
Showing 41 - 50 of 139 Reviews
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Redcatsuk's Comment
Written on: 09/02/2013
Sorry to hear you have experienced problems when placing your order, I would like to investigate this further especially your comments regarding next day delivery please can you send your customer details to Advisors@LaRedoute.co.uk I will then contact you directly