La Redoute Catalogue Reviews

La Redoute
★★★☆☆
3.2
63.0% of users recommend this
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Latest Reviews

“Stock that is really not in stock”

★★☆☆☆

written by Gatre on 29/12/2017

Have ordered from them few times and was generally Pleased with the items received though sizing can be tricky sometimes... However, the biggest disappointment with them was that two times the items that I really searched for and ordered did not finally reached me after placing the order. Meaning that even though the item was in stock at the moment of ordering I was not able to get it as apparently it was out of stock. But what's even worst is that on their website that item was still in stock.... They have an ongoing issue with their stock management or Smth so I won't waste my time browsing for smth that I might not even get eventually....

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“Used to love La Redoute but they stopped sending...”

★★☆☆☆

written by DannaSharpe on 19/10/2017

I once bought quite a few clothes from La Redoute. Their quality was generally good, nice styles, good choice of colours. Their catalogue was one of the very best and I really enjoyed browing through it, then ordering. But now they have stopped sending out catalogues I can't be bothered with them any more. Yes, I could order online, but it's just not the same; the colours aren't as clear and the styles aren't as well illustrated as you get with a printed catalogue. What a shame. I'd like to know whether they're losing money rather than saving it, over this refusal to send catalogues. I bet lots of people feel like I do and don't even bother looking them up online now.

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“Disappointing experience ”

★★☆☆☆

written by LesleyWayter on 22/08/2017

There was a very big 40% sale on so I placed a large order. Received emails in polish, French and English but no actual order confirmation so I emailed them asking for this to be sent. Got a very fast reply saying that they can't actually send me this... so no confirmation of payment or what I'd ordered, sizes, colours etc. Rubbish! Delivery was so late that I actually cancelled the entire order. At least the refund arrived fast. Very sad as they actually had some really nice stuff.

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“horrendous”

★☆☆☆☆

written by anita888 on 13/04/2017

unable to place order as address not recognised although i have lived there nearly 40 years waiting time on phone lengthy and english/french answerphone system utterly ridiculous gave up never again

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“The service is very quick. and the website is very clear.”

★★★★★

written by Jensmama on 12/03/2017

The service is very quick. and the website is very clear.

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“I have always had very good service from La Redoute. I...”

★★★★★

written by Colliernw72 on 07/08/2016

I have always had very good service from La Redoute. I would buy more clothes, but my social life does not warrant it. Please try to have more of the Dresses with more than 90cm length, as this is too short for me.

Laredoute's Comment

Written on: 09/08/2016

This is great feedback, thank you so much. Lovely to hear that you've always had a great service from us. We do like to look after our customers as best we can as we value each and every one of you so much. I will pass your suggestion to our marketing department with regards to the length of the dresses and we hope to hear from you again very soon.

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“Excellent service and superb products.”

★★★★★

written by HughMattingly on 26/03/2016

I have been with La Redoute for about 15 years and love their clothes and shoes. I am quite small and have difficulty in finding the right sizes and fit but all their trousers, jeans and dresses fit me very well, as well as their shoes. The have superb offers and discounts and I always take advantage of them every time, excellent value for money. I love their jeans and trousers as they are always a very good fit for me as I am a size 6. Their shoes and boots are also a perfect fit nearly every time I buy them. Overall I am very happy customer and will continue to buy all my trousers and jeans from them.

Laredoute's Comment

Written on: 26/03/2016

Thanks for the lovely feedback. We are delighted to hear that you have been shopping with us for 15 years. Its great to hear that your happy with the
products you have purchased. We like to offer our customers items that are unique yet also good quality and we have lots of fabulous and classy products
in our winter collections. We look forward to hearing from you in the future and thanks again.

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“La Redoute style has become mundane”

★★★☆☆

written by on 20/03/2016

I used to look forward to the latest La Redoute catalogue, for clothes with interesting style combined with quality fabrics and finish. I have to say that I'm increasingly disappointed with La Redoute clothes, as they seem to be the same as many other companies. In particular, I feel that quality has decreased, particularly with the fabrics used. I no longer feel that La Redoute is good value for money.

Laredoute's Comment

Written on: 21/03/2016

Hi

I am very sorry that you have found the quality of our products has decreased and that you aren't happy with the selection that we have available. I will pass this feedback onto our marketing department.

Vicky from La Redoute

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“I have found with the recent orders the sizing is all...”

★★☆☆☆

written by KatelynRobertson on 20/03/2016

I have found with the recent orders the sizing is all wrong and the quality is poor compared to previous orders

Laredoute's Comment

Written on: 21/03/2016

Hi

I'm so sorry that you weren't happy with the quality of goods that you have received and you found the sizes not suitable. We do strive to offer our customers with the best quality items that we possibly can and I apologise that we have let you down, I will pass your feedback on.

Vicky from La Redoute

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“Reasonable prices and good selection of styles.”

★★★★☆

written by Bowersim319 on 19/03/2016

I have used La Redoute for a few years now. There is a good range of styles to suite all ages, price ranges and lifestyles. Quality is usually good relative to the prices charged and they do offer frequent discounted prices across most of the ranges. Delivery in the past has been slow but this has improved. Delivery and returns are easy to arrange even if you are at work using local shops as collection points.

Laredoute's Comment

Written on: 21/03/2016

Hi

Thank you for the great feedback. I'm delighted to hear that you like our unique range of styles and find them reasonably prices. We do aim to deliver most items within 3-5 working days, however, this can sometimes be delayed as they come from France. The click and collect service has proved very popular with our customers. Hope to hear from you again very soon.

Vicky from La Redoute

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“different”

★★★★☆

written by ReeceJackson420 on 05/02/2016

la redoute offers something different to what's on offer on the high street in the UK, they still send a catalogue which I like looking through rather than online or in a shop, they always have plenty of offers and discount codes available, and they offer free returns which is very helpful, oh and you can buy on account which means you can try before you buy!

Laredoute's Comment

Written on: 05/02/2016

Hi

This is amazing feedback, thank you so much. So rewarding to hear that you are happy with the overall service that we provide and that you have had an enjoyable shopping experience with us. Hope that you will shop with us again soon.

Vicky from La Redoute

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“I like the clothes and mostly the prices are...”

★★★★☆

written by ptHewitt316 on 04/02/2016

I like the clothes and mostly the prices are reasonable. I usually wait until I can get an offer before I order anything as you have to pay for postage. Clothes are bit different to what you get elsewhere.

Laredoute's Comment

Written on: 04/02/2016

Hi

Thank you for your fantastic comments. Really great to hear that you like our products and that you find them reasonably prices, we do like to offer our customers something a bit different to the high street shops. Just to let you know that our click and collect service offers free delivery so you could always select this option in the future. Hope to hear from you again soon.

Vicky from La Redoute

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“Just plain rude”

★☆☆☆☆

written by Anonymous42 on 28/01/2016

Granted, I haven't shopped with La Redoute for years, but most of the clothes at the time of ordering, were a poor fit and so I had no other choice to return the items. I then get a letter from La Redoute (exact wording I can't remember), but something along the lines of, "You've returned a lot of items, therefore we are unable to process your recent order". Also, the delivery driver at the time insulted me by asking if I was disabled; all because I didn't answer the door to him, when I told him via my open window to leave the parcel on the shelf. I simply don't shop with them any more.

Laredoute's Response to Anonymous42's Review

Written on: 28/01/2016

Hi

I'm sorry that your shopping experience with us was not a pleasant one. We are aware we have had issues with our sizing's and have worked with all our brands to resolve this. With regards to the returns and not being able to reorder, returns would not stop you placing an order and I'm sorry if you were advised this. If you would like me to look into this further please send your details to us. I will also pass on your comments about the courier as this is not the service we want any of our customers to receive. I hope to hear from you soon.

Sam from La Redoute

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Anonymous42's reply to Laredoute's Comment

Written on: 04/02/2016

Thank you for your reply, but I won't be shopping with La Redoute any more.

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“spring /summer”

★★★★★

written by Dalrymplezd302 on 27/01/2016

Always on trend with French style. Always a classic

Laredoute's Comment

Written on: 27/01/2016

Hi

I'm delighted that you like our French style products. We do strive to offer our customers unique and stylish products that are slightly different from the high street. Thank you for the great feedback and hope to hear from you soon.

Vicky from La Redoute

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“excellent style and quality ”

★★★★★

written by Lorenac194 on 27/01/2016

Fantastic range of clothes for all the family including designer wear. Plus fabulous homewares

Laredoute's Comment

Written on: 27/01/2016

Hi

Great to hear that you are happy with the products that we have on offer. We select our suppliers carefully to ensure that our customers have stylish, good quality products at affordable prices. Happy shopping with us in the future.

Vicky from La Redoute

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“Good Service”

★★★★☆

written by Brendan30 on 24/01/2016

Good service, fast delivery and huge choice of affordable clothing and a nicely presented catalogue. Plenty of great special offers and discount codes too

Laredoute's Comment

Written on: 25/01/2016

Hi

Thank you for the lovely feedback. It's so rewarding to hear that you like shopping with us so much. We do strive to offer our customers unique, stylish products with a slight French twist at affordable prices so that you can stand out from the crowd. Hope that you will continue to shop with us in the future.

Vicky from La Redoute

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“fantastic service”

★★★★☆

written by YulianaPugh404 on 23/01/2016

Always receive goods promptly. Never had a problem if need to return items. Staff always very polite and friendly.

Laredoute's Comment

Written on: 25/01/2016

Hi

I'm so pleased that you are happy with our delivery service and that you find our returns service hassle free. We do try to look after all of our customers as best we can as we value each and every one of you so much. Thank you so much for this amazing feedback.

Vicky from La Redoute

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“The different style catalogue”

★★★★☆

written by 296Christie on 22/01/2016

I have been a member for well over 15 years and very happy with the service. The clothes are different and cannot be found on the high street. The childrens Verbaute are fantastic and would recommend.

Laredoute's Comment

Written on: 22/01/2016

Hi,

Thank you for your feedback. We are delighted to hear you are happy with the service we provide you have been shopping with us for over 15 years. We do aim to provide our customers with something a little different to the high street, we have lots of fantastic products that are unique to our brand. We look forward to your continued custom and thanks again for the great feedback.

Jess La Redoute UK

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“Trendy,Chic,quality”

★★★★☆

written by on 22/01/2016

Quality on trend clothing for all the family. Prompt delivery and free returns, great and easy to navigate website for all the latest deals. I adore the French fashion and my daughter loves the younger Styles .

Laredoute's Comment

Written on: 22/01/2016

Hi

I'm so happy to hear that you love our French styles and that you enjoy shopping with us so much. It's so rewarding to receive such positive feedback. I hope that you will shop with us for many more years to come.

Vicky from La Redoute

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“love la redoute ”

★★★★☆

written by GianniHolbrook343 on 22/01/2016

i always love looking through a new catalogue,i always see something that I must have, and this one didn't disappoint, I feel the style as slightly changed but there was still plenty of items I liked. Also one of the best bits is the discount and free items offered with most orders and the free delivery to lots of different locations for me to collect at different times of day ie. late evenings and weekends

Laredoute's Comment

Written on: 22/01/2016

Hi

This is great feedback, thank you so much. I'm delighted that you are happy with the service that we provide. The click and collect option has proved very popular with our busy customers. Watch out for more exciting new offers to arrive in the near future and hope to hear from you again soon.

Vicky from La Redoute

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