Activity Superstore Reviews
Latest Reviews
★☆☆☆☆
“worst company i have ever come across”
Written on: 18/05/2013 by warren17 (1 review written)
my wife brought a silverstone experience for me for christmas it was a experience dealing with this company.14 months of rangling trying to get to go . it said on the box available saturday after 6 months of phoning them they said it was not available saturday.they then asked for an uprade of 70 pounds to do it on a saturday.i phoned silverstone direct and they said anytime was available.the activity superstore gave me 1 date in 14 months.they even tried to make out the voucher had run out... (read more)
★☆☆☆☆
“Day light robbery”
Written on: 26/04/2013
These guys will happily take your money and will fail to deliver. I tried to book an activity day on 3 occassions without success. I have no trip and no money back. Very unhappy.I have written to their CIO today. I will post again following the results I receive. Let's hope they care about how their customers feel. Looking at this site I doubt it. (read more)
Activity_Superstore_Representative's Comment
Written on: 03/05/2013
I can see that you raised your concerns with us and will be receiving a response shortly. I hope that this will address all of the points raised in your correspondence. We are sorry you feel disappointed with your voucher and the service you have received.
Kindest Regards
Activity Superstore
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★☆☆☆☆
“survival day”
Written on: 22/04/2013
Should have been how to survive trying to book the day. Very unhelpful staff who can't understand why its a problem to only be able to give one date in 5 months. Apparently its our fault we couldn't make the first date. They claim to have new dates every 2 weeks but this is not the case. Unless you have nothing else at all in your life to book round I would not recommend buying a product from this company. Very disappointing. (read more)
Activity_Superstore_Representative's Comment
Written on: 23/04/2013
We are sorry you feel disappointed with your experience and that you have been unable to book a suitable date.
If you could kindly email our customer service team with your voucher number and details we will look into this for you.
Once again I am sorry to hear of the dissatisfaction with your experience so far.
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★☆☆☆☆
“Spa Day??????”
Written on: 12/04/2013
Should have been a Spa day? What a load of rubbish. No Spa, a swimming pool full of children. Only thing my friend and I attended was a exercise class which was ok but certainly not what it said it was. I do not blame the centre as I don't think they knew what the voucher was. The voucher was a gift for a Spa Day, I don't know what it cost but I can guess it turned out to be an expensive exercise class in not a good enviroment. This was the only available venue for me within about a 30... (read more)
Activity_Superstore_Representative's Comment
Written on: 17/04/2013
We are sorry you feel disappointed with your experience day.
Please email our customer service team with your voucher number and details about your day and we will look into the situation for you.
Please contact us at customerreview@activitysuperstore.com
Once again I am sorry to hear of the dissatisfaction with your experience day.
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★☆☆☆☆
“very un-helpful”
Written on: 22/03/2013
Can't tell me how long a voucher lasts or how to extend it, all they can say it was on their system and the code is recognised but it is no longer valid, l know it's less than 12 months but they have sold on to someone else who sold it to me and that thats my problem (read more)
Activity_Superstore_Representative's Comment
Written on: 25/03/2013
I am very sorry to hear that you have been unable to receive an answer to your question from our Customer Service Centre.
We have a number of different sales channels and the validity of our vouchers depend on where they were purchased from. If you could kindly send an email including any information you do have we will get back to you with a comprehensive response and help you as much as we can. The email address is customerservice@activitysuperstore.com
Kind regards
Activity Superstore
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★☆☆☆☆
“Freedom voucher”
Written on: 18/03/2013
Trying desperately to book a weekend break my daughter bought from Argos at Christmas what a sham have requested a link in order to book they just give me activitysuperstorehowtobook but I am unable to do anything on this link like the other reviewers I cannot tell my daughter she worked hard to pay for this thro argos IT IS A VERY UNHELPFUL COMPANY DO NOT BUY ANY OF THESE VOUCHERS IT'S NOT WORTH THE AGRO (read more)
Activity_Superstore_Representative's Comment
Written on: 20/03/2013
I am sorry to hear of the troubles you are experiencing trying to book a location for your experience.
If you could kindly send your voucher number and query to our customer service team on customerservice@activitysuperstore.com one of our representatives will be happy to help you.
Kind regards
Activity Superstore
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★☆☆☆☆
“Lost request for registration and voucher”
Written on: 18/03/2013 by nhow (1 review written)
We got this as a Christmas present. Sent off a request to register the experience and for gastro pub voucher. The instructions said we had to send the sales receipt along with our request. When we hadn't received anything we emailed giving them our registration number. They said they never got our request and we had to provide the sales receipt in order to get a voucher for the gastro pub. The receipt was in the envelope with our request per their instuctions!!! So, now we have no... (read more)
Activity_Superstore_Representative's Response to nhow's Review
Written on: 20/03/2013
We are sorry you feel disappointed with the registration procedure we have in place. I believe you have emailed our Customer Service department since posting this review and I hope they are able to help with your query.
Kind regards
Activity Superstore
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Nhow's reply to Activity_Superstore_Representative's Comment
Written on: 20/03/2013
They said we needed to produce the receipt. Obviously we cannot as it was included in the envelope we posted the request in...as we were instructed to do!!
There has been absolutely NO help given.
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Activity_Superstore_Representative's reply to Nhow's Comment
Written on: 22/03/2013
I am very sorry that we have been unable to resolve your query.
Regrettably as the registration card was lost in the post we are unable to send you out a voucher without a form of proof of purchase.
Once again I am very sorry for any upset that has been caused.
Kind regards
Activity Superstore
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Nhow's reply to Activity_Superstore_Representative's Comment
Written on: 26/03/2013
So why do you tell people to include the receipt in the request?? You tell people to keep the registration number when the send in the request. But obviously this is worthless. Very sharp practice.
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★☆☆☆☆
“Avoid at all costs!”
Written on: 15/03/2013
Review of off-road driving taster session – provided by Outdoor Pursuits and purchased via Activity Superstore I have not actually experienced the off-road driving taster session because on the day it was supposed to happen I was snowed in. I made numerous calls to Outdoor Pursuits, the day before and on the day (in an attempt to ascertain whether the session would still be on due to the threat of snow and, on the day, to ask how to rearrange my experience when I was confronted with five... (read more)
Activity_Superstore_Representative's Comment
Written on: 18/03/2013
I am sorry for the service you received from our office and the provider of your Off Road Driving Taster experience. If you could kindly provide me with your voucher number, please email this to customerservice@activitysuperstore.com, I will look into this further for you.
With regards to Reevoo, in order to leave a review with them you have to be a confirmed customer. This means we can happily show all reviews, both good and bad, knowing that they are genuine. At Activity Superstore, we have no influence on what reviews Reevoo publish, they have their own moderation guidelines. In this instance something appears to have gone wrong as they do try to publish every review possible. You can email Reevoo with the rejection attached and they can investigate and explain to you how this happened.
Kind regards
Activity Superstore
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★☆☆☆☆
“don,t bother”
Written on: 11/03/2013
waste of money haven,t dared to tell the grand kids who bought the golf experience package for me out of their pocket money.The hotels with courses were out of my reach cost wise. Couldn't find a pro willing to take the voucher for lesson. (read more)
Activity_Superstore_Representative's Comment
Written on: 13/03/2013
We are sorry that you feel disappointed with your voucher. Please contact us at customerreview@activitysuperstore.com with your contact details and voucher number and we will happily look into the situation for you.
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★☆☆☆☆
“dont not phone them 35p per minute”
Written on: 25/02/2013
dealt with my problems to an extent...just cost me more. then I got my phone bill...an extra 23 quid on top of my usual amount. Found out it was because they charge 35p per minute. If you have to phone them get them to ring you back. (read more)
Activity_Superstore_Representative's Comment
Written on: 07/03/2013
We are sorry you feel disappointed with your voucher and the service you have received. Our phone calls are charge at national rate of 8 pence per minute, if calling from a land line. mobile numbers do vary depending on our service provider.
Kindest Regards
Activity Superstore
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See next 10 reviews
Showing 1 - 10 of 185 Reviews
★★★★★
“very polite and efficient service”
Written on: 20/02/2013 by alphine
I had to call Activity Superstore after realising that my Avios voucher was not used to book a spa trip (which was the reason for booking, as the voucher was only valid until April). They were extremely helpful and cancelled the booking for me, even though Avios had told me that I would not be able to cancel it. Tom who dealt with my query was polite and understanding, unlike Avios! (read more)
Activity_Superstore_Representative's Response to alphine's Review
Written on: 21/02/2013
Thank you for your review. We are glad that you were happy with the service provided by Tom in our Customer Service Department. We do strive as helpful and efficient as possible. I do apologise that you did not receive satisfactory service from our partner Avios and we will be feeding this back to them.
Kindest Regards
Activity Superstore
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★☆☆☆☆
“What a load of rubbish”
Written on: 15/02/2013
My brother in law bought me a voucher for a birthday present. I called to extend the voucher which they sent me a new one. The agent didn't actually extend the voucher but put the same expiry date on it. When I called they put me on hold for 10 minutes on a 0871 number and said I had to pay £20 to extend. Stay well clear. (read more)
Activity_Superstore_Representative's Comment
Written on: 21/02/2013
We are sorry you feel disappointed with your voucher. Please contact us at customerreview@activitysuperstore.com with your contact details and voucher number and we will look into the situation for you.
Kindest Regards
Activity Superstore
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★☆☆☆☆
“Celebrity Makeover!...What a laugh!”
Written on: 09/02/2013
1. Be pampered like a celebrity from the moment you arrive and begin your incredible experience, leaving you looking and feeling truly amazing. 2.Relax and unwind in great surroundings as top professionals create your perfect look. 3. Your day will start with a creative consultation, followed by stunning make-up and then an incredible contemporary hair style. 4. Then step onto the photographic set to enjoy a fashion photo shoot capturing your fabulous look. I bought this... (read more)
Activity_Superstore_Representative's Comment
Written on: 13/02/2013
We are sorry you feel disappointed with your experience. Our experience should be an enjoyable day out. Please could you contact us at customerreview@activitysuperstore.com with your contact details and voucher number and so we can look into the situation for you.
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★☆☆☆☆
“Oh you want service? You've come to the wrong place”
Written on: 07/02/2013 by tallington (2 reviews written)
I bought a Ghost Bus tour for a friend and I for Christmas last year. After a bout of illness by her (still not resolved) and me serving on Jury service for the last five months (meaning no late nights), the voucher expired. I emailed them just before expiry to ask if there's anything they can do to help. They said send a cheque (no mention of Recorded Delivery) for £20 to extend. I did this. I realised today I had heard nothing and the cheque has not been cashed (posted around the 20... (read more)
Activity_Superstore_Representative's Response to tallington's Review
Written on: 13/02/2013
We are sorry you feel disappointed with your voucher. Please contact us at customerreview@activitysuperstore.com with your contact details and voucher number and we will look into the situation for you.
Kindest Regards
Activity Superstore
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★☆☆☆☆
“DO NOT BUY FROM THIS COMPANY EVER”
Written on: 05/02/2013 by keriwill1 (1 review written)
What a shambles this company are! My stepson purchased £30 worth of vouchers for Xmas 2012 from activity superstore /Gift ideas for two - inside the package was a request for the receipt this was never mentioned in Argos at the time of purchase so he did not have it when I requested it. It was paid for in cash,this company then refused to honour the registration card without the receipt, Stay well away from these day light robbers they are the most unhelpful people you could ever have to... (read more)
Activity_Superstore_Representative's Response to keriwill1's Review
Written on: 13/02/2013
I am sorry to hear that you are no longer in possession of the gift receipt.
Regrettably, we would need to see some form of proof of purchase, either a copy of the receipt or a bank statement, as this is a requirement agreed by the retailer before we can register your voucher pack.
The purchaser should have been made aware at time of purchase to retain this. I would advise going into your local store to see if they are able to provide you with an item of proof of purchase.
We can now accept a note from the store on headed paper to say they are unable to locate the sale but to confirm it was purchased from them.
I am very sorry that I cannot be of further assistance on this occasion.
Kindest Regards
Activity Superstore
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Keriwill1's Response to keriwill1's Review
Written on: 14/02/2013
I have contacted trading standards regarding this ( reference number AW 11001955) who tell me that - “ A trader does not have to provide a receipt by law “ and state your terms and conditions are unfair - as this was a gift and we do not have the receipt.
They expect you to carry out the contract and to provide me with the tickets or preferably my money back.
Very few of your gifts are available in Wales either hence the request to exchange it for an afternoon tea in Cardiff which was one of the only local things available to us.
Do you seriously believe you are offering your customers a good service having to keep receipts for the gift recipient as well as giving them the gift package? Madness surely the fact that they have the package is proof of purchase?? This gift package contains a long code that has to be sent to Activity superstore to even get there voucher its so long winded!!! This company should then have a record of who sold this anyway?? Its madnessWhy should I now have to go back to my Argos store to get them to sign a piece of headed paper saying that it was purchased off them?
They certainly wont know my stepson without his receipt they will be signing it willy nilly anyway!
This is just some sort of annoying daft exercise to irritate people so much they dont bother hence lining Activity Superstores pockets again! As I said earlier stay away !! Book your own experience its much less complex!
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Dollydaydream34's Response to keriwill1's Review
Written on: 12/03/2013
I had the same trouble as you.my sons bought me an experience for mother's day last year bur when i went to register never had the receipt and my sons were never told to hold on to it.and it was cash so no redord of purchase.i phoned the company but was told nothing could be done.i was really annoyed as it was money they could barely afford to waste!ironically while spring cleaning my son found the receipt but it has now expired so cannot use it anyway.what a con.i wonder how much money has been lost by customers unable to use their voucher?wouldn't recommend this to anyone.
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★☆☆☆☆
“Timed out”
Written on: 03/02/2013 by brett9245 (1 review written)
I received a voucher for my birthday in February, but when I went to use I found out it had expired over a month before my next birthday (was valid for less than 11 months!!). When I called them up they advised I could spent another £20 to extend it for a month but this would not have made the voucher valid for a year. At this point I asked to speak a supervisor but none were available so I was told to email. Having now sent 2 emails the 1st of which was 10 days ago I still have not had... (read more)
Activity_Superstore_Representative's Response to brett9245's Review
Written on: 13/02/2013
I am very sorry to hear that your voucher had expired before you came to use it. The length of time that you get to use the voucher depends entirely on when it was purchased and from which retailer.
The voucher could have been purchased from one of our retailers in store. The experience ranges launch in August/September and will have an expiry date for the following year. For example, if an experience was purchased between September 2011 – August 2012 these packs would be valid until 1st December 2012. However, if an experience was purchased in October 2012, it would be valid until the 1st December 2013. This is the timetable chosen by the retailer and they are fully aware of when the vouchers expire. The expiry dates are clearly printed on the outside of the box and on the enclosed registration card.
If the voucher was purchased directly through ourselves they hold a minimum of 9 months validity, unless they are on promotion and the expiry date is clearly visible at the point of sale.
All of our vouchers have set expiry dates which are printed on them. I am sorry if any of this information was not made clear to yourself.
The terms and conditions that you receive with your voucher pack show that you can extend your voucher for a period of 6 months for a £20 fee this excludes promotions, however, the voucher must be booked and taken by the new date and can only be extended once it has been registered and is still valid.
I am sorry if you have not received a reply to your emails, we do reply to all emails within 48 hours. If you would please forward your emails your together with your voucher/ registration number to customerreview@activitysuperstore.com and I will gladly look in the situation.
Kindest Regards
Activity Superstore
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★☆☆☆☆
“NO AVAILABILITY THEN DOWNGRADE”
Written on: 28/01/2013
I bought a pamper day fr two for my wife and a friend. After calling several times to try to book there was never any availability. On account of this the voucher was extended, but when the extended voucher arrived it was for 1 person and not for two. When I phoned this morning to ask why this was I was fobbed off that there was nothing that they can do, as the policy is to give the 'next best thing' rather than a proper extension when the original voucher was a promotion. Utterly useless. I... (read more)
Activity_Superstore_Representative's Comment
Written on: 29/01/2013
I am sorry to hear you have experienced difficulties booking your activity. Please email your contact details together with your voucher number to customerreview@activitysuperstore.com and we will look into the situation for you.
Kindest Regards
Activity Superstore
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★☆☆☆☆
“expired code ”
Written on: 23/01/2013 by shopper2013
Some Christmas present this turned out to be. I am unable to use my voucher, as it already expired on the 1st of December. Next time I'm asking for the cash. (read more)
Activity_Superstore_Representative's Response to shopper2013's Review
Written on: 01/02/2013
I am very sorry to hear that your received a Christmas present which had already expired. The length of time that you get to use the voucher depends entirely on when it was purchased and from which retailer.
There are three scenarios in which this could have resulted with your experience having an expiry date of the 1st December 2012.
1 - The voucher was purchased from one of our retailers in store. Their experience ranges launch in August/September and will have an expiry date for the following year. For example, if an experience was purchased in between September 2011 - August 2012 these packs would be valid until 1st December 2012. However, if an experience was purchased in October 2012, it would expire on 1st December 2013. This is the timetable chosen by the retailer and they are fully aware of when the vouchers expire. The expiry dates are clearly printed on the outside of the box and on the registration card enclosed. Regrettably somebody has given you an expired gift.
2 - The voucher was purchased directly through ourselves. Vouchers purchased directly through ourselves hold an minimum validity of 9 months, unless they are on promotion and the expiry date is clearly visible at the point of sale.
3 - The expiry date could be an error in printing.
If you would please email your contact details together with your voucher/ registration number to customerreview@activitysuperstore.com and I will gladly look in the situation and give you an answer as to which of the above have occurred.
Kindest Regards
Activity Superstore
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★☆☆☆☆
“Short changed”
Written on: 20/01/2013 by Furrydog (1 review written)
I bought a voucher for a BBC Food Lovers Package For Two from Activity Superstore. For this we received entry to the show, entry to the kitchen theatre, and a "Goody Bag" each which contained a cookbook and wine glass. I paid £99. If we had booked direct on the Show's website we would have received the same for around £55. The Gold package includes all of the items mentioned above including Goody Bag containing cookbook, wineglass. Redeeming the voucher was hugely laborious because... (read more)
Activity_Superstore_Representative's Response to Furrydog's Review
Written on: 30/01/2013
I can see that you raised you concerns with us back in August of 2012 and received a response in regards to the costs from our Customer Service Manager. We feel that we addressed all your points raised in this correspondence and we are sorry you still feel disappointed with your voucher.
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Furrydog's reply to Activity_Superstore_Representative's Comment
Written on: 27/02/2013
The £15 voucher was a joke - it covered the cost of our calls to your 0871 number and not much more.
What I suggest you do for the benefit of the users of this site is clearly list what we get for our £99 with the respective value of each.
I very much hope that I am proved wrong - if not I think a cash refund of the difference - plus a refund of the approximately £10 I paid for calls to your premium rate number - might be appropriate.
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★☆☆☆☆
“Do not use!!!!!!!!”
Written on: 16/01/2013 by LcouchyLaura
Activitysuperstore are one of the worst companies I have ever dealt with. Customer service is appaling, we never received our voucher and have been told nothing can be done about it. Numerous emails have been sent still waiting for a reply from Arwen Wilson or Sarah bond. I am also talking to debenhams where I purchased the experience day from. I will be bringing this to media attention soon (read more)
Activity_Superstore_Representative's Response to LcouchyLaura's Review
Written on: 29/01/2013
We are sorry you to hear that you had difficulties with receiving your voucher and that you have not received any correspondence. I have looked into this situation and can see that someone from our office did respond to your email on the 9th January. I am sorry you have not received this correspondence I have sent the response to your email again. I hope that this will bring a satisfactory outcome to this situation.
Kindest Regards
Activity Superstore
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Showing 11 - 20 of 185 Reviews
★☆☆☆☆
“Customer service stinks”
Written on: 08/01/2013 by SmithH78 (1 review written)
Totally disappointed with my recent experience with activity superstore. I purchased a gift experience of my local Argos store on Dec 2012 for a gift. As instructed I kept a note of the voucher number and posted off my receipt to register my voucher, 4 weeks later and no voucher received. I called customer service team to enquire about this and was advised that they had received my voucher and I could book my experience, then a different customer service advisor told me that they hadn't... (read more)
Activity_Superstore_Representative's Response to SmithH78's Review
Written on: 09/01/2013
I am sorry to hear you have experienced difficulties registering your activity. I can see that you have already emailed us in regards to your registration not being received by ourselves and that you do not have a copy of the proof of purchase. We are currently looking into this situation and you will receive a response from us in the next 48 hours.
Kindest Regards
Activity Superstore
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★☆☆☆☆
“Worst gift EVER”
Written on: 07/01/2013 by dannyb2012 (1 review written)
I purchased the 'Deluxe' West End Theatre and Dinner voucher for my girlfriend and I have regretted it ever since! Every time we find a suitable date for us to attend a show, we call up to book it and we are told that the show is discontinued or the date is full. It seems the only thing that is available is Spamalot, which is of no interest to us. The shows we originally bought the voucher to see are discontinued and the restaurant we wanted to go to is also apparently discontinued.... (read more)
Activity_Superstore_Representative's Response to dannyb2012's Review
Written on: 30/01/2013
I am sorry to hear you have experienced difficulties booking your activity. Please email your contact details together with your voucher number to customerreview@activitysuperstore.com and I will contact you directly to help with your booking.
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★☆☆☆☆
“Not worth hassle wast of £80”
Written on: 03/01/2013 by Dummum (1 review written)
I bought my daughter and my nephew a voucher one for a makeover and one for driving a fast car they Wer £39.99 each. During the fast and busy time of Christmas and along with two young children I lost proof of purchase of these items eg reciept stil had registration card and envelopes n everything else that came only misplaced the receipts and because of that I can't register the vouchers dmwhich makes them not valid, there is no help givn really complicating and frustrating as my daughter... (read more)
Activity_Superstore_Representative's Response to Dummum's Review
Written on: 09/01/2013
I am sorry to hear that you are no longer in possession of the gift receipt.
Regrettably, we would need to see some form of proof of purchase, either a copy of the receipt or a bank statement, as this is a requirement we need to register your voucher pack.
The purchaser should have been made aware at time of purchase to retain this. I would advise going into your local store to see if they are able to provide you with an item of proof of purchase. Likewise we can now accept a note from the store on headed paper to say they are unable to locate the sale but to confirm it was purchased from them. If your voucher is expiring 1st December 2013, you will need to ensure that the proof of purchase is received before this date.
If you can obtain any of the information above please contact us at customerreview@activitysuperstore.com with your contact details and voucher number and proof of purchase and we will look into the situation for you.
Kindest Regards
Activity Superstore
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★☆☆☆☆
“NEVER EVER BUY FROM THIS COMPANY!”
Written on: 03/01/2013 by jsabba (1 review written)
Our daughters bought a Sensational Silverstone experience for my husbands 60th birthday present.Unfortunately, due to ridiculous limitations on when and what you can use the voucher on, conflicting and incorrect information from customer services the voucher ended up in the bin!This has cost £120 and hours of frustrating time on the phone attempting use the voucher on various other activities i.e theatre and dining. These also have a very limited choice. When I asked about changing the... (read more)
Activity_Superstore_Representative's Response to jsabba's Review
Written on: 09/01/2013
We are sorry you feel disappointed with your voucher. Please contact us at customerreview@activitysuperstore.com with your contact details and voucher number and we will look into the situation for you.
Kind Regards
Activity Superstore
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★☆☆☆☆
“What a mess about! ”
Written on: 28/12/2012 by Monicagellar
Go direct, cut out the middleman, choose your activity and find your own venue and book or buy a voucher direct! What a long drawn out affair! Buy the voucher, register it on line to then have to send it off, to then wait for a reply to then try and book on line with no success and have to then ring up as no venues in chosen area to then be given another number to book yourself with the place you've chosen to then get no reply as phone line is constantly busy to then have to ring activity... (read more)
Jsabba's Response to Monicagellar's Review
Written on: 03/01/2013
I agree 100%. Do not buy these vouchers.I have also just thrown away £120 worth of activity. The restrictions on the sensational silverstone experience are ridiculous. Also we had conflicting and incorrect information when we tried to book.We attempted to change the experience for several others i.e theatre and the various dining experiences. The outcome was the same! Once again incorrect information from a very rude man who obviously thought I was an idiot.When I spoke to the theatre booking company I found out that I was actually correct and customer services were giving out the wrong information! This was an incredibly frustrating experience.
NEVER EVER BUY ANYTHING FROM THIS COMPANY.
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Activity_Superstore_Representative's Response to Monicagellar's Review
Written on: 09/01/2013
I am sorry to hear you have experienced difficulties booking your activity. We do strive to make the registration and booking process as clear and concise as possible.
All the restrictions for our experiences are set by the individual suppliers that we work with, this is so that the experiences can be provided safely and covered by an insurance policy where necessary. We do provide the restrictions within the voucher pack so that customers are fully aware of what the experience entails. We do offer that if the experience is not suitable it can be exchanged to another product up to the same value within the same retail range free of charge.
I am very sorry to hear that in this instance the process has not been as straight forward as it should be. Please email your contact details together with your voucher number to customerreview@activitysuperstore.com and I will look into the situation.
Kind Regards
Activity Superstore
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★☆☆☆☆
“Not honouring voucher”
Written on: 21/12/2012
I had read other reviews about activity superstore after purchasing a gift voucher, needless to say I was doubtful that so many people have had a bad experience with them, otherwise how could they be in business still ? Well here it goes, Voucher was purchased for a Christmas present in 2011, due to various family issues and illnesses the voucher was neglected for 8 months. Determined to sort it out and claim what I'd paid for I sat down with the recipient and filled out the voucher... (read more)
Activity_Superstore_Representative's Comment
Written on: 03/01/2013
I am very sorry to hear you have experienced difficulties when trying to register your activity. All of our registration cards have set expiry dates which are printed on them. The terms and conditions that you receive show that you must register and have completed your experience prior to the expiry date.
As the experience officially had to be completed by the 1st December 2012, registering close to this date would have resulted in customers not having time to do this. Therefore as a gesture of good will we were allowing customers a grace period on completing or the option to extend their experience until the 28th December 2012.
I am sorry that your registration card has not been able to be validated by our office. I can only assume that we received your registration card after the 1st December 2012 cut off point to register your experience and receive the voucher.
Please email your contact details together with your registration to customerreview@activitysuperstore.com and I will look into the situation for you and can advise when we received your registration card.
Kind Regards
Activity Superstore
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★☆☆☆☆
“Rubbish customer service. AVOID!”
Written on: 20/12/2012
My son was bought an activity voucher worth £50. Sent off to AS about 2weeks before expiry. No response so called several times on 0871 no., spoke to loads of different people, all promised call backs, none received. Although I have proof of purchase they now won't honour the voucher because expiry date has passed and they want me to provide proof of postage of voucher. It was sent back in their SAE and at no point was I instructed to get a proof of postage. Long And short is that they are... (read more)
Activity_Superstore_Representative's Comment
Written on: 03/01/2013
I am very sorry to hear you have experienced difficulties when trying to register your activity. All of our registration cards have set expiry dates which are printed on them. The terms and conditions that you receive with your voucher pack shows that you must register, book and have completed your experience prior to the expiry date. If you are unable to use your voucher within the validity period the voucher can be extended for a period of up to 6 months, this excludes promotions; however, the voucher must be booked and taken by the new date. A £20 administration fee is payable if you choose to extend the voucher.
I am sorry that your registration card and gift receipt have not been received by our office. Please email your contact details together with your registration and gift receipt number to customerreview@activitysuperstore.com and I will look into the situation further for you.
Kind Regards
Activity Superstore
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★☆☆☆☆
“Activity SuperStore Rip off scam”
Written on: 11/12/2012 by ilove2ski (1 review written)
My boyfriend mum me a box with 1 X £50 theatre vouchers, and 1 for my boyfriend for Christmas as she knew we love Comedy shows and the boxes gives the Impression we could go to Apollo Theatre. Getting a list of the venues and shows was a real hassle and there were a few West End Shows which I had never heard of or had seen and the rest were local productions miles away. No Comedys. We werent really interested in these but rather than waste my mother in laws money we selected a couple of... (read more)
Activity_Superstore_Representative's Response to ilove2ski's Review
Written on: 18/12/2012
We do advertise that the Theatre Freedom Experience is a £50 voucher to put towards selected tickets for a fantastic stage show at one of the 38 Ambassador theatres across the UK. This offers freedom of choice for the theatre lover as they can choose the venue, date and show from those available and simply use the voucher as full or part payment for their preferred tickets.
The Ambassador Theatre Group has a total of 38 venues across the UK, including an impressive portfolio of West End theatres such as the Apollo Victoria where currently the hit musical Wicked is showing. We do not advertise that this is for a Comedy night or that the Hammersmith Apollo in included within this package.
I am sorry that you feel disappointed or mislead in any way with your voucher. We do strive to make all of our packaging clear and easy to read.
Kindest Regards
Activity Superstore
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Ilove2Ski's reply to Activity_Superstore_Representative's Comment
Written on: 19/12/2012
First, I still have the box. It clearly states Whether you fancy a COMEDY, drama or a musical, you are bound to find something to guarantee an entertaining night out. (The funniest thing on the sparce list you sent me was Dry Rot at Woking theatre The dearest 'best seats available 'tickets i was allowed to have were £28 each so we were informed we would lose the other £44 vaue as we werent allowed to carry any over and we werent allowed to use just one of the £50 vouchers and get 2 £20 tickets
2nd, You've tried to mislead again, you just stated that again very similar to the box that the ambassador Theatre group has a total of 38 (my box says 39) such as the Apollo victoria where currently the hit musical wicked is showing(mine say Sayoy and Apollo and stage a wide variety of shows to suit the tastes of any audience). It MISLEADS people buying a gift to think that the voucher will be available for those shows. You should state after it on the BOX - however, this voucher will not be eligible for these shows (or even better - state this voucher is only available for the shows we cant shift seats for)
3rd, You stated The theatre Freedom Voucher is a £50 voucher to put towards selected tickets for a fantastic show. On my boxes it states A £50 voucher to SPEND (not put towards) at a choice of theatres across the uk. it also states total flexibility and is easy to use. Well it actually takes several phone calls before you get you vouchers and then several more to get the 'selected list' of shows which you allowed to view. Then you have to check out every theatre within reach (and they are all miles away) to find out the dates they are showing because you dont even get that!
Lastly , Its not until you get the vouchers that you see the words your voucher may be used as part payment towards more expensive seats and shows. But even that is misleading as it should say MUST be used, not MAY be used and this should have been obvious to the buyer, not only divulged once you have the vouchers. And if there is a choice of hundreds of shows and seats, and you choose to not let people use their vouchers against them but pick out only certain shows and seats - then I dont call that Theatre Freedom, I call that restricted choice! People dont buy book vouchers as gifts so that the recipicent tries to use it and get told you cant have any on the shelves, only the expensive ones which have no high demand and we need another £50 off you! And that is what you get with Activity superstore - absolute rubbish!
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★☆☆☆☆
“Disgusted, don’t waste your money....”
Written on: 04/12/2012
My wife and I were given this voucher for a restaurant discovery (for two). It was bought last December for us and we got around to registering it in July. The voucher arrived by the end of July, with an expiry date of 1st December, so we only had 4 months validity to the voucher. My wife had a major operation to remove a bone tumour in August and was incapacitated until mid-October. I arranged the meal at The Garden Room, Best Western Grosvenor Hotel, Stratford on Avon, with activity... (read more)
Activity_Superstore_Representative's Comment
Written on: 12/12/2012
We are very sorry about the service you received when attending your Restaurant Discovery experience. Please contact us at customerreview@activitysuperstore.com with your contact details and voucher number and we will look into the situation further for you.
Kindest Regards
Activity Superstore
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★☆☆☆☆
“"GIFT EXPERIENCE" OR "RIP OFF EXPERIENCE"?”
Written on: 04/12/2012 by ValRobbo (1 review written)
WARNING TO ANYONE WHO IS THINKING OF BUYING ONE OF THESE "GIFT EXPERIENCES" READ THIS FIRST. I have now bought two of these intangible "gifts" but I will NEVER buy another one. In my opinion, they are a total rip off! Firstly there are numerous limitations and conditions which just create expense and disappointment, as opposed to pleasure. Secondly some activities are seasonal, or subject to weather conditions and they are ALL “subject to availability” - so you may have to wait months... (read more)
Valrobbo's Response to ValRobbo's Review
Written on: 07/12/2012
Forgot to say that even after paying the extra £20, Activity Superstore STILL couldn't confirm the booking 'cos their system was down. They promised to call me back urgently, but, surprise, surprise, 3 days later, I had heard nothing. So I sent them a nice e-mail (!) telling them that I had put some reviews on the internet. And what do you know, they called back me and are now saying they won't process my £20, provided I accept the first slot at Silverstone - WHICH JUST HAPPENS TO BE at 7.40 A.M.! This is a stupidly early start, given the travelling distance and, from their tone, I sspect I was supposed to reject this offer and let them keep my £20, but, ha! ha! I didn't. I would rather give the money to a nearby hotel for an overnight stay than give any more to this lot!
I see that, overall, Activity Supertstore don't even rate two stars out of five, but, judging from the number of terrible reviews on here, if there was an option to award NO stars (which I think there should be) this lot wouldn't even make ONE star in their overall rating.
LESSON LEARNED!! But think I might just direct Trading Standards to this site.
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Activity_Superstore_Representative's Response to ValRobbo's Review
Written on: 07/12/2012
I am very sorry to hear that you were unable to use your gift voucher before the expiry date. All of our vouchers have set expiry dates which are printed on them.
The terms and conditions contain all the restrictions of the voucher and clearly state that the voucher must be used while it is still in season or before the expiry date.
You can extend your voucher for a period of 6 months for a fee of £20 but this does exclude promotional vouchers. The voucher must be booked and taken by the new date.
I am sorry if any of this information was not made clear to yourself.
Kind Regards
Activity Superstore
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See next 10 reviews
Showing 21 - 30 of 185 Reviews
★☆☆☆☆
“Tea for Two”
Written on: 04/12/2012 by Bruchbus (1 review written)
As a little treat my daughters thought it would be nice that my partner and I could have an afternoon tea(£20-00 voucher value), we have had a lot on this year so have been anticipating to use it in the run up to Christmas. Didn't realise that the girls had brought it at the beginning of December so on the 4th when noticing I rang Activity and asked to extend the expiry date which they said I could have a six month extension but at a cost of £20-00, £20-00 to extend a £20-00 voucher. The... (read more)
Activity_Superstore_Representative's Response to Bruchbus's Review
Written on: 07/12/2012
I am very sorry to hear that you were unable to use your gift voucher. All of our vouchers have set expiry dates which are printed on them. The terms and conditions that you receive with your voucher pack show that you can extend your voucher for a period of 6 months for a £20 fee this does exclude promotional vouchers, however, the voucher must be booked and taken by the new date.
I am sorry if this information was not made clear to yourself.
Kind Regards
Activity Superstore
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Bruchbus's reply to Activity_Superstore_Representative's Comment
Written on: 07/12/2012
Thanks for the courtesy of a response but I feel you have missed the point, my voucher was for £20-00, I had missed the date by three days when contacting you and I would have reluctantly accepted your agents decision that the expiry date had been passed. What I have a problem with is when asking if possible to extend the validity of the voucher I was told yes, excellent I thought until I was informed there would be a £20-00 charge and that would extend for a further six months, why would I pay £20-00 to extend a £20-00 voucher for six months when if I so desired I could buy a twelve month valid one for the same £20-00. After reading so many other negative comments about your company then I feel I am not alone in thinking my advice to others to avoid was the correct thing to do.
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★☆☆☆☆
“Restaurant Discovery”
Written on: 27/11/2012
This is a rip off, you get a set menu, no choice, cost of meal is no way close to the cost of the voucher, steer well clear (read more)
Activity_Superstore_Representative's Comment
Written on: 28/11/2012
We do advertise that the Restaurant Discovery is a set tasting menu but are sorry you feel disappointed with your voucher. Please contact us a customerreview@activitysuperstore.com with you contact details and voucher number and we will look into the situation for you.
Kindest Regards
Activity Superstore
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★☆☆☆☆
“Steer clear - terrible company”
Written on: 22/11/2012
Complicated booking system, useless website, availability scarce and overpriced experiences (compared with face value). Giving someone a Activity Superstore voucher is as good as burning your money (although this would probably be more fun!) (read more)
Activity_Superstore_Representative's Comment
Written on: 28/11/2012
I am sorry to hear you have experienced difficulties booking your activity and that you feel disappointed with your voucher. Please contact us a customerreview@activitysuperstore.com with you contact details and voucher number and we will look into the situation for you.
Kindest Regards
Activity Superstore
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Valrobbo's Comment
Written on: 06/12/2012
Couldn't agree mre!
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★☆☆☆☆
“Do not use them”
Written on: 16/11/2012
I bought an activity voucher for my wife's birthday (driving a fast car). She was late registering the voucher (read more)
Activity_Superstore_Representative's Comment
Written on: 21/11/2012
I am very sorry to hear that you were unable to use your gift voucher. All of our vouchers have set expiry dates which are printed on them and the terms and conditions that you receive with this show that you can extend your voucher for a period of 6 months excluding promotions, however, the voucher must be booked and taken by the new date.
I am sorry if this information was not made clear to yourself.
Kind Regards
Activity Superstore
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★☆☆☆☆
“Don't buy it”
Written on: 13/11/2012
Very complicated to exchange vouchers. Premium phone line - each time their system was very slow to load. The theatre production I asked for was not available unless I returned the original voucher (that I had to write away for initially) and waited for a new voucher and paid an additional £40 for dining experience with it. Face value of voucher £99 far more than the costs of seats - we were given row W as only option. (£25 if book direct) All in all a VERY frustrating experience, very... (read more)
Activity_Superstore_Representative's Comment
Written on: 20/11/2012
We are sorry you feel disappointed with your voucher and the service you have recieved. Our phone calls are charge at national rate of 8 pence per minuite, if calling from a land line. Please contact us a customerreview@activitysuperstore.com with you contact details and voucher number and we will look into the situation for you.
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★☆☆☆☆
“Not so great gift ideas,and ripped off ”
Written on: 09/11/2012 by Tonyr269 (1 review written)
I have just been informed that the gift i was given is worhless although it still has three weeks to run.Well apparently having a box with a voucher is not enough you also need a reciept or a bank statement from the person who gave you this as a gift.I would suggest to anyone considering buying one of these not so great gift ideas to simply book something direct or find out how much it costs and put some cash in a nice card.Needless to say the hopeless muppet from Activity superstore... (read more)
Activity_Superstore_Representative's Response to Tonyr269's Review
Written on: 12/11/2012
I am very sorry to hear that you were unable to use your gift voucher.
Our vouchers do need to have a Gift receipt with them for the gift to be registered. This should have been advised when buying the gift that the gift receipt does need to be kept and this information is also printed in the terms and conditions on the gift itself. I am sorry if this information was not made clear to yourself. We would advise to go back to the store where purchased and obtain another gift receipt or we also accept a copy of the bank statement.
If we can be of any assistance please contact us a customerreview@activitysuperstore.com with your contact details and voucher number.
Kind Regards
Activity Superstore
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Tonyr269's reply to Activity_Superstore_Representative's Comment
Written on: 07/12/2012
This is a typical bog standard reply.The Lady who bought me this is a hard working care worker and i am not going to ask for her bank statements.Activity Superstore are taking advantage of people they are fully aware of the short coming in the voucher system but choose not to rectifty these for there own financial gain.Please don't buy from Activity Superstore and if anyone you know maybe considering a gift do advise them not to bother with Activity Superstore. In fact post it anywhere and everywhere ACTIVITY SUPERSTORE IS A RIP OFF ACTIVITY SUPERSTORE STICK IT UP YOUR GIFT VOUCHER!!!
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Valrobbo's Response to Tonyr269's Review
Written on: 06/12/2012
Oh well said. I had similar experience and feel just as angry. There are so many similar, awful reviews on here that Tading Standards need to take a look and do something about these licensed bandits!
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Tonyr269's reply to Valrobbo's Comment
Written on: 07/12/2012
Thanks Valrobbo, Yes Activity Superstore seem to have a very large percentage of Ripped off customers not that they are bothered.All we can do is make sure as many people as possible are informed about them.
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★☆☆☆☆
“Complete waste of time and Money avoid Activity...”
Written on: 06/11/2012 by Dancingpinkpixie
My husband and I purchased 2 vouchers for 'Ultimate Gift experience' last December. The booklet boosted many activities based in over 100 locations, in reality none of the activities were near to where we live in East Anglia or in London where we often stay at the weekend. The only activity that was close to us was a Spa that was only open on weekdays and as we both work this wasnt an option. After much debating we opted for the 'Wine tasting selection' which was a crate of specialist wine... (read more)
Activity_Superstore_Representative's Response to Dancingpinkpixie's Review
Written on: 12/11/2012
We are sorry you feel disappointed with your voucher. Please contact us a customerreview@activitysuperstore.com with you contact details and voucher number and we will look into the situation for you.
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★★★★★
“Great Value for Money, + Priority Entrance!!”
Written on: 29/10/2012 by KellyHxxx (1 review written)
I purchased a London Aquarium entrance for two from activity superstore. I was so surprised when the next day i came home from work to find the voucher had already been delivered! i planned my journey to London last weekend and has a fantastic time. there was no need to book just turn up on the day with your voucher just turn up! the voucher included priority entrance which was great! if the voucher didn't have a priority entrance then we would have been queing for 65 minutes!! however we... (read more)
Activity_Superstore_Representative's Response to KellyHxxx's Review
Written on: 31/10/2012
Thank you for your review, I am pleased you had an ejoyable time.
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Valrobbo's Response to KellyHxxx's Review
Written on: 06/12/2012
Don't understand this as you have to register first and (see previous comments from Activity Superstore themselves) you also have to povide proof of purchase in order to register and activate your "gift" So how could our voucher have arried the very day after your purchase? Can't help wondering if this really is a genuine review!
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Kellyhxxx's reply to Valrobbo's Comment
Written on: 07/12/2012
Just because your not happy with your "gift" doesnt mean other people cant be!!!!!?
i purchased directly through the activity superstore website, i didnt have to register as i put my details in online, i also didnt have to provide proof of purchase i imagine this is because i used my card online so they could see the transaction. I had a fantastic time at the london aquarium with my partner, my sister in law also purchased a voucher for her and her son and they were also surprised at the fast delivery. and yes. my voucher did arrive after the day i purchased and it was sent first class. everyone is different and have there own personal preferences. if you have nothing nice to say on my post do not say it at all.
Thank you and Goodbye............!!
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Activity_Superstore_Representative's reply to Valrobbo's Comment
Written on: 13/02/2013
You can purchase vouchers for Activity Superstore Experience in two different ways, either directly through our website or from one of our retailer partners.
The retail experience ranges launch in August/September and will have an expiry date for the following year. These experiences do have to be registered in order to obtain a voucher, as we are unaware of the sale until this part of the process takes place. The need for a receipt is a step put in place by some of the retailers and they are fully aware of when the vouchers expire.
When a voucher is purchased directly through ourselves for a specific experience we can of course dispatch the voucher as we already hold all of the customers details. We do dispatch these vouchers free of charge by 1st Class Royal Mail post and they general arrive the next working day. This does change if the customer has purchased a choice box as the customer will need to register their choice of experience in order to obtain the correct voucher.
We do have on our website honest and impartial reviews of our products, collated by an independent review centre called ‘Reevoo’. Our feedback shows that overall 91 % of our customers would buy from Activity Superstore again.
Kindest Regards
Activity Superstore
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Tallington's Response to KellyHxxx's Review
Written on: 07/02/2013
You can get them half price on Days Out Guide anyway, with a valid train ticket. You're the only person who has had a positive experience with these guys - be careful buying in the future!
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★☆☆☆☆
“theatre voucher break”
Written on: 29/10/2012 by joanmalone (1 review written)
I purchased a theatre voucher for my husband as a present , what a waste of money. It took me four phone calls and two emails to book the tickets, on one phone call I was on hold for 30 minutes and the call was never picked up. The tickets finally arrived with a receipt saying tickets worth £39, I paid £99 for this voucher and nothing to say what has happened to the other money. I would never use this company again. (read more)
Activity_Superstore_Representative's Response to joanmalone's Review
Written on: 31/10/2012
I am sorry to hear you have experienced difficulties booking your activity and are disappointed with your voucher. Please contact us a customerreview@activitysuperstore.com with your contact details and voucher number and we will look into the situation for you.
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Joanmalone's reply to Activity_Superstore_Representative's Comment
Written on: 10/11/2012
I have already emailed you at the above email address and have not received a reply
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Activity_Superstore_Representative's reply to Joanmalone's Comment
Written on: 12/11/2012
I am sorry if you have not recieved a reply to your email, I do not recall seeing an email from yourself and we do reply to all emails within 48 hours. Please could you forward the email on to either customerreview@activitysuperstore.com or customerservice@activitysuperstore.com and I will be happy to look into the situation for you.
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★☆☆☆☆
“Terrible rip off”
Written on: 16/10/2012
I purchased a voucher for sphering, but the company they put me in touch with (another middle man) said that the company they use for sphering only do it for a few months a year and they were all booked. SO I asked to either extend the voucher (would have cost me £20 even though it wasnt my fault) or change to another experience costing the same or more. I went for theatre vouchers and had to pay an extra £29. I did to get a £99 voucher (it is stated in the voucher that the tickets can... (read more)
Activity_Superstore_Representative's Comment
Written on: 24/10/2012
We are sorry you feel disappointed with your voucher. Please contact us a customerreview@activitysuperstore with you contact details and voucher number and we will look into the situation for you.
Kind Regards
Activity Superstore
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Rachelpk's Comment
Written on: 24/10/2012
I raised this issue with you before doing this review and was told there was nothing you would do. I will however email you again and update this review if I have any recompense.
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Rachelpk's Comment
Written on: 17/11/2012
For information, I did email them and they did not reply. That comment was clearly to make people think they deal with issues. I have never known such a bad company. It is much better, cheaper and easier to book experiences direct, for example for a flying lesson, google a flying school at a local airfield or get theatre vouchers as a gift for someone.
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Activity_Superstore_Representative's Comment
Written on: 20/11/2012
I am sorry if you have not recieved a reply to your email, I do not recall seeing an email from yourself and would like to reassure you we do reply to all emails within 48 hours. Please could you forward the email on to either customerreview@activitysuperstore.com or customerservice@activitysuperstore.com and I will be happy to look into the situation for you.
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Valrobbo's Comment
Written on: 06/12/2012
Mmmm - see next review, where there is an identical reply from Activity Superstore Seems e-mails to them are mysteriously disappearing into some sort of black hole, LOL! And they most definitely do NOT "reply to all e-mails within 48 hours"!!
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Rachelpk's Comment
Written on: 06/12/2012
Absolutely. They lie as well as rip people off. Booking direct and making your own vouchers for gifts is the answer.
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See next 10 reviews
Showing 31 - 40 of 185 Reviews
★☆☆☆☆
“Zero customer service. Zero compassion”
Written on: 11/10/2012 by Letdown46 (1 review written)
Our daughters clubbed together for a voucher for my husband for his birthday and we stupidly lost it and didn't find it again until after it had expired. I called activity superstore to appeal to them to extend it, even offering to pay a fee. I was refused. They wouldn't budge and showed absolutely no compassion in the situation. This was something they could have done as a gesture of goodwill and it would have resulted in positive feedback but no, they have lost any future custom from me... (read more)
Activity_Superstore_Representative's Response to Letdown46's Review
Written on: 24/10/2012
I am very sorry to hear that you were unable to use your gift voucher. All of our vouchers have set expiry dates which are printed on them and the terms and conditions that you receive with this show that you can extend your voucher for a period of 6 months while still valid excluding promotions, however, the voucher must be booked and taken by the new date.
I am sorry if this information was not made clear to yourself.
Kind Regards
Activity Superstore
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★☆☆☆☆
“Appalling Service. Total rip off.”
Written on: 10/10/2012
For my sisters birthday I got her an Activity Superstore voucher which I thought would be great as she could choose what she wanted to do and she could take her fella along most of all the activities were for 2 or family of 4. Unfortunately activities were very very limited for the area she lives in. My sister decided to choose The London Dungeon for 2 people, so she thought that herself and her fella will make a weekend of it and see the sights of London town so booked a hotel. This... (read more)
Activity_Superstore_Representative's Comment
Written on: 11/10/2012
We are sorry you feel disappointed with your voucher. Please contact us a customerreview@activitysuperstore with you contact details and voucher number and we will look into the situation for you.
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Gonzo1's Comment
Written on: 16/10/2012
Ok, my sister has emailed as per the representatives request and has be left dissapointed.
It's totally unacceptable that an item in the booklet that clearly states its for two people will not be honoured.
I couldn't give a rats bottom what it states online as what happens with those customers that don't own a computer? How exactly do the get to see this conflicting information?
I'm totally shocked with what I've read with reviews of other people's experiences.
I think the only option now is to contact Trading Standards and Watchdog.
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Activity_Superstore_Representative's Comment
Written on: 17/10/2012
We are sorry you still feel disappointed. We have been in contact with your sister and apologised for any upset caused and have reached a satisfactory outcome of which she was happy. If this is not the case please contact us again and we will review further.
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Gonzo1's Comment
Written on: 18/10/2012
Ha Ha, well i suppose that all depends on your definition of satisfactory.
Granted you offered her a refund of £49.99, but using her words " They can't even be trusted to provide what's offered in the booklet, so how can I trust them with my bank details?. I know it will probably taste like vinegar, but I've chosen the wine as I just cannot deal with the stress of pursuing it further".
Personally I think she's given in too easily, but hey looks like you win.
One question though, 2 adult tickets for London Dungeon cost £48 at the door and £32 if booked online. I assume you get some sort of deal to for them to appear as one of your activities so where exactly does the rest of the £49.99 go when your only giving out tickets that cost as little as £26 if not less?
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★☆☆☆☆
“TOTAL RIP OFF”
Written on: 19/09/2012 by Totalripoff (1 review written)
Unfortunately would not allow me to enter NO stars. Money for nothing, feel like I have been robbed! Supercar driving experience purchsed for my husband for his birthday. Was unaware of the expiry date, it was 1st Sept, when he realised he tried to phone to book in but having spoken to an automated service he was told he could not book that particular activity by telephone, he then went on the website and noticed if he paid a further £20 he could extend the expiry date, so he choose that... (read more)
Activity_Superstore_Representative's Response to Totalripoff's Review
Written on: 02/10/2012
I am very sorry to hear that you were unable to use your gift voucher. All of our vouchers have set expiry dates which are printed on them and the terms and conditions that you receive with this show that you can extend your voucher for a period of 6 months excluding promotions, however, the voucher must be booked and taken by the new date.
I am sorry if this information was not made clear to yourself.
Kind Regards
Activity Superstore
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Valrobbo's Response to Totalripoff's Review
Written on: 06/12/2012
You say that you have decided to tae the matter further. PLEASE update us as to where you have complained and any developments because I really want to do something to stop this daylight robbery and i will be happy to support your complaint by submitting my complaint to the same place. I suggest that all other dissatisfied customers (and there are neough of us!) do the same.
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★☆☆☆☆
“DO NOT USE ACTIVITY SUPERSTORE”
Written on: 25/08/2012 by prettymiarose (1 review written)
I received a paintball activity for four as a gift. Firstly the buyer was never told by argos to include the receipt within the gift so I had to go back to the buyer and she had to print off her bank statement showing proof of purchase. Then they asked me to post the voucher which they then said they did not receive. Once I finally received the voucher, 8 weeks later! I tried to call all the numbers to book the activity but the numbers just went to a message which then cuts you off!... (read more)
Activity_Superstore_Representative's Response to prettymiarose's Review
Written on: 20/09/2012
I am sorry to hear you have experienced difficulties booking your activity. Please email your contact details together with your voucher number to customerreview@activitysuperstore.com and I will contact you directly to help with your booking.
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Valrobbo's Response to prettymiarose's Review
Written on: 06/12/2012
Oh another claim that they didn't receive something. When we sent our voucher in, they were ages writing back to say that they also had to have proof of purchase. We sent the receipt to them straight away and heard nothing - and when we finally rang them, they claimed they hadn't received it . But as they already had our voucher and had written insisting on proof of purchase, if it hadn't arrived, why didn't they send a reminder? Seems to me that the booking system is deliberately pedantic and drawn out so that vouchers expire - and Activity Superstore get to keep all your dosh without having to pay for anything. Nice profit margin!
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★☆☆☆☆
“False advertising”
Written on: 24/08/2012
Not yet used the voucher we received. It came in an UNSTAMPED envelope - so we had to pay "£1.50 to get it. The gift box states "50+ UK locations" including.... and then lists 39 cities and counties. Actual number of locations offered - JUST 38 Locations offered do not include London (which was where the gift was intended for) nor many of the counties listed. Have suggested to person paying for gift that he returns to store in which he bought it to claim money back from them in view of... (read more)
Guestt123's Comment
Written on: 24/08/2012
Activity Superstore must have run out of stamps or franking ink because I too had to pay a postage surcharge. We initially refused the delivery thinking it was merely mailshot because Activity Superstore advised me in an email that ..."You will receive an email confirmation when your pack has been dispatched. "
No confirmation email was received.
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Activity_Superstore_Representative's Comment
Written on: 11/09/2012
I am very sorry to hear that your experience was not satisfactory. If you would be so kind as to email the voucher reference with details to CustomerService@activitysuperstore.com we will look into this for you straight away.
regards
Activity Superstore
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★★★★★
“Activity Superstore Voucher for Champagne London Eye...”
Written on: 20/08/2012 by WayneS83 (1 review written)
Great value voucher and what a lovely birthday treat from my fiancee. The experience was so very easy to book and the experience was fantastic fun and the champagne made it a lovely romantic event. Yes I have seen the bad reviews for this company but I had two vouchers both great value and they worked so easily and the staff were so helpful and polite. (read more)
Activity_Superstore_Representative's Response to WayneS83's Review
Written on: 20/09/2012
Thank you for your review, I am pleased you had an ejoyable time.
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Tonyr269's Response to WayneS83's Review
Written on: 07/12/2012
i don't belive it
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★☆☆☆☆
“MISLEADING AND A CON.....”
Written on: 05/08/2012
Restaurant Experience for 2. My daughter bought an Activity Superstore for me and my husband and my parents. Advertised as a special restaurant experience and having the chance to sample a variety of food 5 to 6 servings. Cost of vouchers £100. Only one local venue to choose from, others miles away. Pre checked with the venue re the booking and all ok and informed them that I am a vegetarian. Manager of the venue said that they could not accommodate vegetarian for the taster session but... (read more)
Activity_Superstore_Representative's Comment
Written on: 08/08/2012
I am very sorry to hear that your experience was not satisfactory. If you would be so kind as to email the voucher reference with details to CustomerService@activitysuperstore.com we will look into this for you straight away.
regards
Activity Superstore
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★☆☆☆☆
“Shocking and Appalling Waste of Money”
Written on: 31/07/2012
My son purchased an Activty Superstore Theatre Voucher for us. We are keen theatre goers. We tried to book tickets using our Activity Superstore voucher only to be told that the Voucher is NOT VALID on a SATURDAY!!!!!! How rubbish is that. I scoured the documentation and no mention of it that I could see. Problem for us is that the only shows we want to see are in London and we can only get into London on a Saturday. To me this is like buying avoucher for Next, only to be told that... (read more)
Activity_Superstore_Representative's Comment
Written on: 08/08/2012
I am very sorry to hear that you are not satisfied with your gift voucher. If you would be so kind as to email the voucher reference to CustomerService@activitysuperstore.com we will look into this for you.
regards
Activity Superstore
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★☆☆☆☆
“Using a voucher”
Written on: 25/07/2012 by surreygolfer (1 review written)
I spent £134 on a golf experience with Activity Superstore, for my Dad's 70th birthday. The first golf course he called told him they did not do the experience he had been given, the information on the voucher was wrong. The second golf course he called told him the pro was unavailable & would call him back, he did not & despite my Dad calling him again over a number of weeks, he still has not. I spoke to activity superstore today & they have also tried to call the second course & could... (read more)
Activity_Superstore_Representative's Response to surreygolfer's Review
Written on: 11/09/2012
I am very sorry to hear that your experience was not satisfactory. If you would be so kind as to email the voucher reference with details to CustomerService@activitysuperstore.com we will look into this for you straight away.
regards
Activity Superstore
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Surreygolfer's Response to surreygolfer's Review
Written on: 12/09/2012
I have of course already been in touch with customer services at the email address given below & was told exactly as I have said above, no refund after 28 days.
Will send this link ot them, but I am not hopeful.
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★☆☆☆☆
“Afternoon tea”
Written on: 20/07/2012
We had the afternoon tea at Brook Westfield House Hotel near Leicester. The hotel staff were very welcoming and showed us in to the restaurant where we were the only customers. We were told that the "chef" was preparing our afternoon tea and were asked which kind of tea we would like. We chose English Breakfast and this arrived in a teapot with cracked lid and chipped milk jug. From the taste of the tea it was obvious these were the cheapest catering teabags. The sandwiches were OK, fresh... (read more)
Activity_Superstore_Representative's Comment
Written on: 20/07/2012
I am very sorry to hear that your experience was not satisfactory. If you would be so kind as to email the voucher reference to CustomerService@activitysuperstore.com we will look into this for you straight away.
regards
Activity Superstore
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Activity_Superstore_Representative's Response to warren17's Review
Written on: 22/05/2013
We are sorry you feel disappointed with your voucher and you experienced difficulties booking your activity. Please contact us with your contact details and voucher number and we will look into the situation for you.
Kind Regards
Activity Superstore