Have a picture of Activity Superstore?, please send it to us.
| Value for Money | 1.8/10  |
|---|---|
| Overall rating | 1.8/10 |
Full review by
HP01
on 26th Sep 2008
User Rating : 0
Respect :
0
Good Points: None
Bad Points: Customer service. Still awaiting a refund after nearly 2 months.
General comments: I was given a spa voucher as a birthday present but as none of the locations were nearby I decided to get a refund (with the permission of the gift buyer). I returned the vouchers on recorded delivery July 31st and after numerous emails and a letter I still have not received a refund.
Would not purchase anything from Activity Superstore ever!
HP01's review and ratings | 72 words
Review by
rob7131
on 15th Sep 2008
User Rating : 0
Respect :
0
I was bought a Ferrari Frenzy from Activity Superstore by my partner for my 30th. I phoned to book, thinking it was a simple procedure. Bear in mind this present was bought in August there were NO places available until... Well, there were no places available. The earliest one would come available is NEXT MAY but I could not book that, I would have to keep ringing back (on a 20 minute 10 p per minute call) between now and then.
Simple you think, easy - just get a refund?
Can I speak to your cu ...
rob7131's full review | 183 words
Review by
simonjr
on 7th Sep 2008
User Rating : 2
Respect :
0
Very "iffy" communiactions - emails (ie booking details) are sent almost anonamously (so very easy to delete as spam in your inbox). The directions provided for our Wimbledon tour were wrong which resulted in an endless detour and being late - the hosts weren't clued up either.
Have written twice to complain but not yet had a reply back as far as I am aware. Suggest use these people to get ideas - than book direct - you'll save yourself about half the cost and probably get accurate instructions ...
simonjr's full review | 94 words
Review by
ckok
on 4th Jul 2008
User Rating : 1
Respect :
0
My voucher for a facial/massage was a present from my husband.
I received the same present 2-3 years ago and it all worked out very well then - I booked the experience without problems and later even managed to change the date without any hassle. This time, however, has just been a very frustrating experience just trying to redeem the voucher. Seems a much lower level of customer service than before.
I have asked my husband to take me out to dinner instead next time.
ckok's full review | 129 words
Review by
nicefella
on 24th Jun 2008
User Rating : 0
Respect :
0
All customer service (if you can call it that) seems to be done by email with a weeks wait in between. It's almost impossble to get dates from them to suit me. All they've offered is vague months for the track I really want to go to. I've spent hours on hold over various days only to talk to someone who appeared to be just taking messages. Mine too was a present which makes it all the more heartbreaking. It all seems to be smoke and mirrors.
nicefella's full review | 108 words
Review by
carleast
on 14th Jun 2008
User Rating : 0
Respect :
0
I do not recommend Activity Superstore as it seemed they were good at first but I feel from my experience they delivered nothing. I've been waiting to use vouchers for what seems like an eternity and I can never use them as far as I am concerned. I have spent 6 months trying to sort them out. I must have spoken to 20 different people.
I'm currently waiting for a cookery course but they forgot to add me to the waiting list in January it seems! Nonetheless the guy said that they had only had one ...
carleast's full review | 167 words
Review by
tedone
on 8th Sep 2007
User Rating : 2
Respect :
0
Allow at least a month for Activity Superstore to send the voucher in the post, and don't organise anything until the voucher is received. My voucher was a gift, and my friend who sent me the voucher was very disappointed that they let her down.
tedone's full review | 67 words
Review by
jaynesummers
on 23rd Jun 2004
User Rating : 9
Respect :
0
Activity Superstore - Professional and friendly service. Staff were eager to help and were very useful when I was trying to choose an activity. Range was good and I received my voucher pack within a few days!
jaynesummers's full review | 70 words
