The Great Little Trading Company Catalogue Reviews

★☆☆☆☆
1.4 / 5
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The Great Little Trading Company
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Latest Reviews

★☆☆☆☆

“If I could give a minus star I would!”

Written on: 10/07/2014 by ulDugan51 (1 review written)

Utterly terrible service. I agree with the majority of comments on here, please keep clear of this company! Yes the goods look nice but the service is appalling, my order never arrived three days running, ended up giving up and getting a full refund. I wish I had used amazon from the start. The customer services lie and just tell you what you want to hear, I would rather be told the truth, if you can't get it to me on a certain day then don't promise to. Wasted a lot of time on phone calls and… Read Full Review

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★☆☆☆☆

“poor service.”

Written on: 25/01/2014

Our requested item was in stock, but when we enquired why we had heard nothing in 15 days we were told that the order would not be fulfilled as there is no stock. Why didnt they tell us that instead of waiting for us to ring? I will not be using this company again… Read Full Review

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★★☆☆☆

“VERY DISAPPOINTED ON RESPONSE TO MY LAST ORDER ”

Written on: 19/01/2014 by LOUISEMCCARTHY (1 review written)

I HAVE PURCHASED MANY ITEMS AND ALWAYS BEEN VERY SATISFIED WITH THE SERVICE. FOR MY GRANDDAUGHTERS THIS XMAS I PURCHASED SEVERAL ITEMS FROM GLTC ONE OF WHICH WAS THE PICNIC BASKET SET,LOOKED BEAUTIFUL UNFORTUNATELY AFTER HALF AN HOUR OF PLAY WITH IT THE VELCRO STICKERS STARTED COMING OFF, WHICH COMPLETELY TOOK THE PLAY IDEA OF CUTTING FOOD AWAY. I HAVE TRIED ON THE WEB SITE TO CONTACT GLTC TWICE NEITHER TIME HAVE THEY RESPONDED. I WILL NOT PURCHASE FORM THEM AGAIN UNTIL I RECEIVE A… Read Full Review

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★☆☆☆☆

“Don't have the stock after accepting the order”

Written on: 15/01/2014

We placed our first order by phone, with this company for a childs table & chairs. We were told the item would be delivered in 3 days & were given a reference number for our order. After a week of waiting we contacted them again to be told they were out of stock & would not be having any more. So why did they take & confirm the order in the first place. Watching my bank statement for an unauthorised charge though. Will not be using again… Read Full Review

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★☆☆☆☆

“Hopeless”

Written on: 19/11/2013 by chr1shardcastle (1 review written)

Ordered a single bed, truckle drawer and 2 mattresses for my son. The bed became mysteriously unavailable having arranged delivery and was promised several follow up phone calls to resolve the issue. None of these calls materialised leaving me having to chase them. After 3 weeks of nothing happening I eventually called to cancel my order. They had already delivered the mattresses (one of which was also the wrong one) so they needed returning. 3 weeks later they have not been picked up and I'm… Read Full Review

Unknown14's Response to chr1shardcastle's Review

Written on: 24/11/2013

Typical GLTC, I used to work for them and had to lie constantly on the phone to poor people like yourselves about these types of things happening. I hope your situation is sorted soon, I totally agree, STAY AWAY

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★☆☆☆☆

“Terrible service ”

Written on: 11/11/2013 by Manor1 (1 review written)

I ordered the Learn Your Coins Money box at the beginning of October on the basis that it would be delivered in three working days. After repeated emails asking where it is, I have today been told it is out of stock and will be available at the end of November. This was intended as a present - very disappointed in GLTC!!!!!! … Read Full Review

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★★★☆☆

“15% off offer”

Written on: 04/11/2013 by susanadams (1 review written)

I purchased two sets of dollshouse furniture last week which arrived safely today and look fine. However, I am not happy with this company's marketing methods. Since making my order last week I have received no less than 5 emails telling me about a 15% off sale finishing last night. It is only if one reads the small print at the end, under Terms and Conditions, that it tells one that the discount is only valid on purchases of over £50. However, in the brochure which accompanied my order… Read Full Review

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★★★★★

“Fantastic customer service”

Written on: 06/09/2013

I ordered the shop and theatre, along with a few accessories for my daughters birthday. All the items arrived on my specified day. Which was a lovely surprise brcause one of the items had been marked as out if stock when I ordered. Unfortunately, I recieved a damaged crate (food groups product), which prompted me to check over the other items. I found 2 screws missing. I emailed gltc, and recieved a reply within 24 hours, which told me they would send me a new crate and a new hardware pack… Read Full Review

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★☆☆☆☆

“Woeful customer service”

Written on: 07/06/2013

Refused to honour an advertised discount as I ordered 2 items together. Had I ordered the 2 items separately I would have received the discount. They offered me the discount on a second order but still refused to honour the discount on the current order. Patronising customer service. Sent the order back and am now awaiting a refund… Read Full Review

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★★★★☆

“KaEdvwKJ”

Written on: 14/04/2013

I usually love fall, but now that I live in Seattle, I live in some sort of fall-ish time warp. It's deielitfny fall for about 9 months out of the year and then "summer" is a weird combo between spring and fall. This means that right now in August, I am wearing layers and jackets, and even tights some times! I don't feel guilty when I'm at a store and I'm drawn to the sweater section!So I am currently looking for: chunky knits, cardigans, muted colored skirts, another pair of boots (though I'm… Read Full Review

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★★☆☆☆

“ypPXAmLcwNbWkAFEM”

Written on: 12/04/2013

Way to go on this essay, hepeld a ton… Read Full Review

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★☆☆☆☆

“Shoddy item fell apart and chasing refund for weeks”

Written on: 18/02/2013 by Abarker1403 (1 review written)

I bought a storage unit in August 2012. I am a competent person and constructed it despite the imaginative instructions. In October one of the draws fell apart leaving small metal catches scattered about, not great with a 10 month old crawling about. I called gltc and they despatched a new pack of hardware but despite this, two draws then fell apart in January. I requested return of the item and a refund. It was collected in January and despite several chasing emails, I still do not have my… Read Full Review

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★★★★★

“LOVE LOVE LOVE”

Written on: 15/02/2013

One of the best companies I've shopped with. Customer service is amazing. Delivery extremely fast and amazing products. LOVE IT… Read Full Review

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★★★★★

“Super fast delivery”

Written on: 11/01/2013

ordered on the 21st December and delivery arrived morning of the 24th. Fantastic, hassle free service and kids were delighted with their new play kitchen. … Read Full Review

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★☆☆☆☆

“UNRELIABLE AND UNCARING COMPANY, GOODS NOT DELIVERED”

Written on: 05/01/2013 by meglet222 (1 review written)

I live in Australia and my small granddaughters live in the Rep. of Ireland. Great Little Trading Company had a good website, so I ordered a wigwam from them for the children as a special Christmas gift. GLTC notified me and said it was dispatched on 23 November. When it didn't arrive by 10 December I contacted GLTC and they said they could only track to the N. Ireland border, and beyond that they did not know what courier company was used to take the goods into the Rep. of Ireland and… Read Full Review

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★☆☆☆☆

“Poor customer service and high prices”

Written on: 21/12/2012

This company combines the two worst traits for an online business, poor customer service and high prices. Although their product selection is interesting you can definitely find the same items on other websites for less. More frustrating is their poor customer service and lack of initiative when trying to solve a problem. They managed to send a package to the wrong address and admitted it was their fault but then asked me to come up with the solution of getting things remained… Read Full Review

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★☆☆☆☆

“Horrific service ”

Written on: 10/12/2012 by Lcapener (1 review written)

I ordered a kitchen 3 weeks a go for my daughters birthday still not here, 9 phone calls later and three e mails which haven't even been responded too and still no kitchen. They have said the delivery service they used keep trying to deliver which is rubbish as I have stayed in for the last three weeks. They do not phone me back, they cannot say when I will receive and they have not refunded the money, I can literally day this is the worse company I have ever used, do not go near… Read Full Review

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★☆☆☆☆

“Will never buy from this company again on principle!!!”

Written on: 08/12/2012 by LindaBennett (1 review written)

I ordered a hairbrush and mirror set as a Xmas present for my 5 year old granddaughter which I had personalised with her name. When it came it was not acceptable as it stated "suitable for 3+ years", when in fact it was just a tiny baby brush and mirror. I have returned it but have been flatly refused any refund by very curt e-mails even though I left my telephone number. I am now £36 down and have no christmas present for my granddaughter. Thanks and merry xmas GLTC!!!!!… Read Full Review

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★☆☆☆☆

“The Great Little Trading Company, is it getting not so...”

Written on: 03/12/2012

I ordered product L1625 – Play Shop and Theatre from the GLTC on 27 Oct 12. The goods then arrived in a timely fashion. Then on 1 Nov 12 the GLTC advised me that this product was part of a recall because it could not be assembled due to a manufacturing defect. My product was not in the affected batch. Then on 21 Nov 12 the GLTC further advised me that my product may have been affected as the manufacturing problem spanned across multiple batches and that I should assemble it immediately… Read Full Review

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★☆☆☆☆

“Shocking customer service and unfair delivery”

Written on: 21/11/2012

Despite having pretty good catalogue content GLTC have a shocking customer service and unfair delivery policies. I tried to take advantage of a free next day delivery promotion and was shocked to discover that I wasn't entitled to as I live in the Scottish Highlands and Islands. I live in Aberdeen which isn't in the Highlands and Islands. Complained and they removed me from their mailing list and hoped I would take advantage of their great promotions in the future. Have since had next day… Read Full Review

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