The Cotswold Company Catalogue Reviews

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Average Ratings for The Cotswold Company

  • Value for Money1.1 stars
  • Overall rating0.4 stars

30 Reviews For The Cotswold Company

  • Guest 16th Feb 2009

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    Good Points: cheap products


    Bad Points: they haven't actually arrived!


    General comments: Placed an order for a rug before Christmas, which was listed as 'in stock' on the website. I received an email informing me that this item was no longer available and they cancelled. I (foolishly) placed an order for an alternative rug, which again was listed as 'in stock'. After a wait of 5 weeks they emailed saying the item was out of stock, and should be available within the next week. The rug did not arrive so I rang and was told that it is in stock and should be sent in the next couple of days. It still didn't arrive and, despite being listed as having 10 in stock, when I rang again I was told it now was not in stock. So, after a wait of over 2 months, I finally cancelled the order. Wish I had done that weeks ago! Boo to The Costwold Company.

  • leslie1976 11th Feb 2009

    Reviewer rating: 0.5 stars


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    I have always liked the furniture from Cotswold Company and in the last few months have made 2 orders with them. The first time I ordered 2 items of furniture and was told they would arrive within a matter of days (I believe my delivery was scheduled to take place 5 working days later) It was mid november and I was hoping to have them in plenty of time for christmas. Well one item arrived by chance about 10 days before christmas (i say by chance because cotswold co assured me to expect a call wi ...

  • Guest 12th Jan 2009

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    Several weeks after ordering goods,
    The Cotswold Company inform me they are out of stock. The website still says the good are in stock, at an even lower price than the one I agreed to pay. Emails are not answered. A textbook case of appalling customer service and how not to run a business. Atrocious service

    The quality of some furniture is good, but this is heavily outweighed by the negatives.

  • simonforrest 10th Jan 2009

    Reviewer rating: 1 stars


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    Took my order, Cotswold Company confirmed a week later that it was being processed with delivery dates. Then 2 days later wrote to say that one item no longer available but they would send the rest. This was the main item I wanted. Checking their tracking system they had already despatched the other items the day before which meant that I could not cancel the total order before despatch. The products I have ordered are ok but in my opinion they do not seem to have an effective online ordering s ...

  • suzan111 21st May 2008

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    I do not recommend The Cotswold Company. At the end of January I ordered some furniture at checkout I was given a delivery date, waited in on this day nothing arrived as far as I am aware, called customer service and I was told delivery courier was now closed so call back again Monday, called Monday and I was informed he would look into it and get back to me with 24 hours, no call back it seemed, I called again after no response for 48 hours to be told that gentleman was on holiday. I was then ...

  • Gardenguy 2nd Jan 2008

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    I moved recently and I placed a large internet order with this company on 17th December 2007 including large furniture items with a specified delivery date and three items to be delivered by courier. I noticed that the order receipt indicated that the courier items would be delivered within 10 working days. Since I was going away for 9 days on the 18th December i immediately 'phoned their customer services to let them know and to tell them not to despatch anything until the 27th December. They s ...

  • flossie94 3rd Nov 2007

    Reviewer rating: 1.5 stars


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    It was not made clear that this was the company policy and I object to being charged for something that was not my fault. The other irritation with this company was that their paperwork was confusing and they gave me one order number on-line and when the goods arrive it was a completely different one on the accompanying paperwork.

    I won't use them again.

  • laurahunter10 18th Oct 2007

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    I will never use The Cotswold Company again, as they failed on every level of customer service.
    Probably the worst service I have ever had from a company.

  • shoppy 14th Sep 2007

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    Still waiting on an order I placed last month with The Cotswold Company despite several phone calls where each time I was promised a return call to establish what was happening. None of these materialised and I also e-mailed and was told I would have a reply within 48 hours. I'm still waiting.

  • garym2805 17th Jul 2007

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    Very poor customer service and some of their staff - deliveries and collections are handled by the chaos system - good luck if you intend to spend money.

  • SaharaWanderer 26th Feb 2007

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    I have experienced horrendous service levels from The Cotswold Company and would NEVER recommend them to anyone, or indeed use them myself again.
    On 1st December I ordered two drawer units, two bedside cabinets (both on a 14 day delivery date) and a storage box (in stock). I have now received several letters putting the delivery back, and back again. It is now the end of February and three months since my order and I cannot get a coherent answer from any of the staff.
    Delivery was finally sch ...

  • Barney9 16th Feb 2007

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    When I placed my order with The Cotswold Company (very simple - just one item!), I was assured I'd receive it in two weeks.

    Three months later, I was still waiting. I received three standard letters from them, each of which gave a new delivery date. None of these delivery dates were met.

    I wrote to them to ask for some form of compensation for the huge delay, which they said they'd consider once the order was completed. They now refuse to acknowledge this.

    The furniture finally arr ...

  • chilli543 2nd Jan 2007

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    I ordered a coffee table, which I was told would be delivered two weeks later. I took a day off work (as they don't do weekends) to take delivery, and the item didn't arrive. After spending huge amounts of time on hold, I was told that a customer services person would find out what happened and call me back. They didn't call back. I called them again, and they said they'd call back and didn't. This happened about 5 times before I demanded to speak to their manager, and I was told they didn't hav ...

  • Cotswolds Rank: Lance Corporal 11th Dec 2006

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    We ordered 2 items from Cotswold Company - but never again:
    1. Despite numerous emails, texts, letters that they send you - the delivery will take place when the carrier chooses
    2. Do not let them go until you have checked the goods - they do not unpack them (despite what their brochure/correspondence says)
    3. Expect to be delivered a faulty item we were - it was completely the wrong item
    4. Customer service - they do not know what it means - they do not return your calls (even when they pro ...

  • anijoe 14th Nov 2006

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    Unfortunately, I ordered furniture and a rug, and both came damaged. I spent £300. Also, I had just had my home re-decorated, and the couriers damaged paint on several surfaces whilst taking the unit through to my dining area. The couriers advised me that this was a regular occurrence, and that basically all their deliveries end with damaged goods. That doesn't make me confident in them at all. The customer services after care is not good, and I have had no contact from them whatsoever. I ...

  • Sem Talbot 20th Oct 2006

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    We decided to use The Cotswold Company instead of one of the cheaper places on the market as the furniture looked nice on the website and we thought that by paying more, you'd get a better service. Unfortunately this was not the case!

    We ordered 2 pieces from the same range, both to be delivered on the same day. One turned up 4 hrs late and the other didn't arrive. No one could tell us why it never arrived. They couldn't even guarantee that we'd get one at all till the following week as they ...

  • emontasir 13th Oct 2006

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    This is one of the worst retail outlets that I have ever dealt with and would never order from The Cotswold Company again. Ordered £700 worth of furniture (after 25% discount) in July with a confirmed delivery date in September. The company guarantees in writing that customers will be informed 24 hours before the actual delivery date as to whether the delivery will take place in the morning (7:00 am - 12.00pm) or afternoon (12:00pm to 8:30pm). This did not happen and after numerous telep ...

  • Tigger151 30th Sep 2006

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    This company has the worst customer service of any company I have ever come across and I will never order from The Cotswold Company again. They delivered damaged goods and it has taken numerous phone calls to get a new delivery date. Even now we're not confident this will happen as they consistently get dates and times mixed up. They never call back and you have to constantly chase them for a response. We used their mail order company and are left totally frustrated.

  • Normko 25th Sep 2006

    Reviewer rating: 1 stars


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    I won't be using The Cotswold Company again. They didn't deliver when they said they would. It was impossible to get hold of anyone at either Cotswold or their carriers, despite repeated trying for two weeks. Eventually got the goods - two small flat packs - but they haven't had the courtesy to reply to my reasonable request that they refund the delivery charge.

  • amandawaller Rank: Corporal 22nd Sep 2006

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    The Cotswold Company quote ages for your "guaranteed delivery slot", you stay in, they don't come. You call customer services, wait for 30 mins to get through, they say they'll call you back. They don't. You call back after 3 hours and wait for 45 minutes to get through before giving up. Then you email. You get no response. Will I ever get my money back? Not at this rate! Don't succumb to the temptation of the catalogue, it's not worth the effect on your blood pressure.