The Cotswold Company Catalogue Reviews

★★★★☆
4.1 / 5
102
80% of users recommend this
  • Value For Money

Comment from Review Centre

The Cotswold Company is under new management since January 2010, and has set about revamping all aspects of its service. A newly designed, feature-packed website has been launched (www.cotswoldco.com), where you will find all of Cotswold Company products alongside some new additions.
Because of the radical new changes, all reviews posted before 1st January 2010 no longer present an accurate representation of the Cotswold Company, but you can still access them by referring to The Cotswold Company (prior to 1st January 2010).


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Latest Reviews

★☆☆☆☆

“Appalling service”

Written on: 19/09/2017 by 164Roth (1 review written)

Two days before delivery they sent me an email telling me that they would not be liable for any damage they caused on delivery and if I didn't spot the bed was damaged on delivery they would take no liability. I think this is in breach of the Consumer Rights Act and represents onerous terms and conditions. I sent an email saying that I wanted a contract which reflected my rights under the Consumer Rights Act; they cancelled the order. I called Customer Services; they refused to waive the… Read Full Review

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★★★★★

“fabulous piece of furnature”

Written on: 15/08/2017 by Zechariaho102 (1 review written)

Hi, I ordered the Oakley pine 3 drawer chest of drawers which was excellent quality, very deep drawers, very pleased indeed. Not only that but i ordered it on Friday 4th Aug and it was in my bedroom by 7th. Now thats what i call great service and when I spoke to them on the phone they were very helpful.Cant fault them, would recommend. Regards… Read Full Review

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★★★★★

“Lovely piece, great customer service”

Written on: 05/06/2017 by Karla206 (1 review written)

The website is easy to use and very informative and accurate pictures. The sideboard I ordered is lovely in the natural light oak and really well-made. It is a great addition to my cottage. The delivery was fast. Customer service was really good when I had a minor problem, and it was satisfactorily solved within an email or two. I am extremely pleased… Read Full Review

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★★★★★

“Table and Chairs (beautiful)”

Written on: 21/04/2017 by Cinicola (1 review written)

I wanted to put in writing how pleased I am with the service I received from everyone at Cotswold and indeed the delivery drivers who went beyond the call of duty as I was asking for quite alot!! Everyone was courteous and helpful and yes, you can order things and return them with an expedient refund from Cotswold. I felt guilty ordering two dining table sets because I really wasn't sure which one to choose - it was obvious I was only going to keep one! They happily returned the one I… Read Full Review

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★★★★★

“Superb customer service”

Written on: 13/04/2017

I cannot fault Cotswold both for their products and for their customer service. The deliveries are prompt and the delivery men are always courteous and friendly.I highly recommend them… Read Full Review

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★★★★★

“Couldn't be more helpful”

Written on: 12/04/2017

I recently ordered a table which turned out to be not quite right for my needs although it was a lovely table of very high quality. I phoned the company to explain the situation and the girl I spoke to was so helpful - she arranged for it to be collected the same day and processed the full refund within days. Some similar companies charge £50 for picking such items up. Excellent customer service even when I wasn't actually purchasing anything. Would definitely purchase from them again… Read Full Review

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★★★★★

“My 3 drawer filing cabinet ”

Written on: 31/03/2017 by AnthonyOfNetherton (1 review written)

Recently ordered a 3 drawer cabinet. Process was easy. Choice of delivery date was flexible. I was contacted day before delivery with 4 hour timeslot. Delivery arrived on time. I was contacted by driver 15 minutes prior. Driver was friendly and helpful. Product well packed and I am delighted with the cabinet. Well designed and manufacture & quality excellent. Would recommend without hesitation… Read Full Review

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★★★★★

“Good furniture and good customer service”

Written on: 29/03/2017 by JonBoardy (1 review written)

I have purchased a couple of items from Cotswold. The build quality of the furniture is really nice, I was pleasantly surprised by the quality of both items. I have had some dealings with their customer services department and they were very responsive and helpful… Read Full Review

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★★☆☆☆

“Useless delivery dates ”

Written on: 18/03/2017 by guGeorge145 (1 review written)

Order placed in January with the Cotswold company for one Lundy stone grey large tv cabinet and two bedside cabinets .Delivery date first given was 11thApril 2017 which seemed a long time for delivery from order date early in January .Today 15/03/17 received email saying delivery date is now 7/05/17 and may still be adjusted .I have found out recently someone had to wait 6 months for a cabinet to be delivered and was damaged when it arrived .I advise to think seriously before purchasing… Read Full Review

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★★★★★

“Excellent service and quality furniture ”

Written on: 17/03/2017 by BeckyB79 (1 review written)

Superb customer service! The desk we ordered needed exchanging but everyone at The Cotswold Company that I spoke to or emailed throughout the process was extremely helpful and friendly and we will certainly use them again for future purchases, especially when compared to the awful service we have received from larger chain furniture shops. Quality items at fair prices, highly recommended… Read Full Review

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★★★★★

“3/4 drawer oak chest of drawers”

Written on: 09/02/2017 by SteveJ36 (1 review written)

I had a delivery today of an oak chest of drawers and it is superb. It fits in really well with what I expected and I haven't any disappointments. The company kept me informed all the time on the delivery times right up to half an hour before and they arrived exactly as they had said. The item weighed 66 kgs and they humped it up a spiralling staircase with no damage to anything - and glad to say not themselves either ! . My own opinion is that this company has some nice products and I found… Read Full Review

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★★★★★

“over the moon”

Written on: 03/10/2016 by Jada426 (1 review written)

I wanted an oak filing cabinet but couldn't get one locally so searched Ebay. Quite a few on there. I was a bit apprehensive about buying furniture without seeing it first but I took the plunge and ordered it from The Cotswold Company. The service was great. Excellent communication and the cabinet was beautifully finished. If I should ever need anything else oak I will look at their company first. Well done The Cotswold Company… Read Full Review

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★★★★★

“Really Pleased”

Written on: 24/07/2016 by Finnegan235 (1 review written)

Really pleased from order to delivery. Goods arrived really well packaged, delivery guys professional and courteous. Communication and delivery updates made the whole process extremely easy. Would recommend to family and friends. … Read Full Review

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★★★★★

“Excellent company to deal with.”

Written on: 22/07/2016 by craftsman2 (1 review written)

We purchased 5 items, 2 bedside cabinets, a chest of drawers, a triple wardrobe and a tall chest. The delivery team phoned and advised their arrival time and they were punctual, and left the items in the spare room. We chose to unpack and assemble the wardrobe etc. Cannot fault anything, the quality of build and finish is excellent the drawers open and close smoothly unlike some we've seen, and the diamond dowel detail is very nice subtle touch. What impressed us also was that the wardrobe is… Read Full Review

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★★★★☆

“A little disappointed”

Written on: 27/06/2016 by kpStokes1949 (1 review written)

Furniture is fine but so disappointed to read on box " made in China". I thought I was supporting a UK company… Read Full Review

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★★★★★

“Bourton Painted Bookcase”

Written on: 25/02/2016 by enidflorence (1 review written)

I recently purchased this bookcase and am simply delighted with it. The craftsmanship is superb, rare these days(I once worked with wood). Cotswold Co chosen carrier equally superb, contacting me immediately with confirmation and time window for the day. The driver unpacked and placed in the position requested. The workmanship and thought given for ease of positioning the shelves must simply be unmatched. Everything much recommended to friends, and I'll be back - what a beautiful item to add to… Read Full Review

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★☆☆☆☆

“Useless service”

Written on: 10/01/2016 by Powers361 (1 review written)

Not a chance I would recommend them. I wouldn't touch this business with a barge pole. They were weeks late with the original order, then parts arrived that didn't fit, they even sent damaged parts so we contacted them and they sent damaged parts again and again - this happened on several occasions. But, they took our original money fast as lightning! When you spend hard earned cash on new furniture you want it to be perfect - this company's products were not … Read Full Review

By Cotswoldco

Written on: 15/01/2016

Thank you for your recent review. I am sorry to hear that you are not happy with the service you have received. I am sorry to hear about the disappointing experience you have had with regards to the quality of the items received. So that I can look into your account and investigate this situation further, please can you let me know your order number. Once I have this I’ll be able to carry out full investigation and ensure that instances such as this do not occur in the future. I look forward to hearing from you shortly. Kind regards Anny Charles Customer Services Team Leader

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Cotswoldco's Comment

Written on: 15/01/2016

Thank you for your recent review. I am sorry to hear that you are not happy with the service you have received. I am sorry to hear about the disappointing experience you have had with regards to the quality of the items received. So that I can look into your account and investigate this situation further, please can you let me know your order number. Once I have this I’ll be able to carry out full investigation and ensure that instances such as this do not occur in the future. I look forward to hearing from you shortly. Kind regards Anny Charles Customer Services Team Leader

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★★★★★

“Appleby Oak Bedside Cabinet”

Written on: 14/11/2015 by BillyLittle182 (1 review written)

I ordered two of these cabinets on Thursday 12/11/15 . They were delivered - a few 100 miles away - at 11am on Friday 13/11/15 . The cabinets are just perfect - I am really very pleased with them and also the great delivery service. I would have no hesitation in recommending The Cotswold Company… Read Full Review

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★★★★★

“AMAZING SERVICE AND FURNITURE”

Written on: 19/07/2015 by pottedpansy (1 review written)

I PURCHASED SOME FURNITURE FROM OUR NORWICH STORE THE STAFF WERE HELPFUL SERVICE WAS BRILLIANT RIGHT THROUGH TO DELIVERY ON TIME UNWRAPPED AND PACKAGING TAKEN AWAY .WILL DEFINATELY RECOMMEND TO FRIENDS AND BUY AGAIN MYSELF MANY THANKS… Read Full Review

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★☆☆☆☆

“misleading”

Written on: 17/06/2015 by Caseyd396 (1 review written)

I've just had a very bad experience with this company. Don't be taken in by the stylish website. This is why it's misleading: Free delivery. Not so, you are asked to pick a date and a time. That appears to be some sort of 'extra' and you are charged. You have no other option. They offer a tracking service. You enter your order number and up comes a message telling you that your item will be delivered on the day you expect. If you do that on the day in question, when the item is late, it… Read Full Review

By Cotswoldco

Written on: 25/06/2015

Hi,

Thank you for submitting a review, your feedback is very much appreciated.

I am sorry to hear about the delivery problems you have experienced. In order for me to assist you further, please could you let me know what your order reference number is and I will do my very best to investigate the complaints raised and resolve this for in the best way possible?

In the meantime, if you wish to discuss this or I could be of any further assistance, please do not hesitate to contact me.

Kind Regards
Anny Charles
Customer Services Team Leader

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