Greenfingers.com Reviews
Latest Reviews
★☆☆☆☆
“Clearly the other reviewers were right - avoid!”
Written on: 22/04/2013 by JamesLW (5 reviews written)
Ignored the reviews like the idiot I am. Ordered a Greenhouse on Thursday. Paid for 'express' delivery. Dispatched midnight on Friday. Don't deliver weekends (even royal mail manage that). Can't leave with a neighbour. Emailed me a tracking number that can't be tracked (phoned up today and they said 'oh sorry that happens sometimes - it's a systems error). Asked when item would delivered 'maybe tomorrow, maybe not'. If I'd known now...wouldn't have bothered. Will be cancelling order.... (read more)
★★☆☆☆
“Absolutely no customer care whatsoever”
Written on: 20/03/2013 by ReviewersBounty (1 review written)
I ordered several items from the website, and was sent a dispatch confirmation via email, stating that I should write, 'Unchecked' by my signature when the parcel arrived, if I had not checked the condition of the contents. This was done when I signed for the package. On opening the parcel, I found that 1 item was missing, even though it was on the invoice. I immediately wrote an email to their customer services, but no reply came; despite the website stating that they "handle all complaints... (read more)
★☆☆☆☆
“rusty screen fenceing ”
Written on: 28/09/2012 by colinnewman123
they addvertise ther bamboo screening on ther site saying it is made with galvanised wire netting that is why i brought it so it would last for years but it comes complate covered in rust with some of the wire rusted away , this i belive is false addvertiseing and i will make sure so think is done ther screening is only tin plateing like a tin of peas (read more)
★☆☆☆☆
“very unorganised”
Written on: 07/09/2012 by teacher123
this site was recomended to us so we wanted to use them when we bought a bench. the bench arrived in good time but we noticed a piece was missing. when i phoned to tell them, everyone was lovely...but it has now been 3 weeks and they have managed to send the wrong part to 2 different addresses and they now have no idea where the correct part is. if you want anything that needs assembling, i would stay away from this site!it's not value for money, as i've spent so much phoning them! (read more)
★★★★★
“replacement garden swing”
Written on: 29/08/2012 by shrendab (1 review written)
well done greenfingers contacted to report damaged swing seat replaced within 7days will shop with them again excellent service (read more)
★☆☆☆☆
“No communication, parts missing.”
Written on: 26/08/2012 by robkaren22 (1 review written)
I ordered a hose reel cart in the sale, but it arrived with several parts missing - which meant it was unable to be assembled. I have bought items before with this company, and I have been quite pleased on the whole, with the exception of poor packaging issues. I am still trying to get someone from this company to respond to my attempts to contact them. I feel the measure of a good business is how complaints and matters such as this are dealt with, in 'this case dreadful'. This company... (read more)
★☆☆☆☆
“Behind the times”
Written on: 24/08/2012
Website gives no details on Delivery times. Dont bother with "Express" as this means despatch and not delivery. No option to upgrade their very slow 3 day standard delivery to a next day. Despach email gives no indication of delivery time. Will not use again. (read more)
★☆☆☆☆
“CON ARTISTS! AVOID!”
Written on: 22/08/2012 by CCullen (2 reviews written)
I ordered plant trough's and compost from this company which arrived a day late despite paying for next day delivery! When they got here and I unpacked the bottom one was split, the compost bag had also been split and poorly taped back up, this was acidic compost for blueberry plants so SHOULD NOT HAVE BEEN TAPED BACK UP AND SOLD as it looses the nutrients once opened. I emailed the company and just because I don't own a camera to take photo's (NOT EVERYONE OWNS A CAMERA YOU KNOW!) they... (read more)
★☆☆☆☆
“Slow to deliver, errors in order, failure to refund money”
Written on: 19/08/2012 by plav (1 review written)
I've shopped with greenfingers.com a few times over the past 2 years and have noticed a steady decline, particularly in terms of customer service. I buy regularly from a number of gardening companies online and generally get a good level of service. However, my advice is to avoid greenfingers.com at all costs - yes, they have numerous attractive sales and a large product range; you may get lucky and have no problems with your order but, if things go wrong (and they do from time to time with... (read more)
★☆☆☆☆
“Never again!”
Written on: 18/07/2012
Had a table and 6 chairs literary dumped on our front path today including the wooden pallet. We were out at the time. It turns out, that after checking the items, the table is not the one we ordered, another item, a Willow herb Planter, has the planting bag missing. I phoned up straight away to complain about the manner of delivery and the wrong/missing items. I was so disgusted with their handling of the situation that I asked to pick all items up and get a refund. I received my refund a... (read more)
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Showing 1 - 10 of 272 Reviews
★★★★☆
“Its not all tat in a Sale!”
Written on: 17/07/2012
As a new bee to the gardening world, I was really chuffed with the amount of products Greenfingers sold and even more happier when I found items in their sale. I ordered two raised beds and three wooden compost squares which met my needs perfectly. No hassle, goods were ordered on Sunday and delivered on Thursday. Out of five boxes I was slightly worried when one arrived a bit bashed on the corner but once opened all was great. Really pleased with the quality of wood, unbelievably easy to... (read more)
★☆☆☆☆
“Solar Water Feature”
Written on: 07/07/2012 by green glass goblin (3 reviews written)
Bought 2012 - worked fine, stored for the winter 2011 worked intermittantly - complained and was told "It only needs a good days sun" Still worked intermittanly for rest of year, stored for winter 2012 refused to work at all - I rang Greenfingers to get spares and was fobed off with a "they've changed the design since you bought it" it looks the same on hte web site to me! I emailed a complaint to Greenfingers - they have ignored me. OK when things are going well - God help you if you... (read more)
★★★★★
“here within a week”
Written on: 01/07/2012
I ordered a ellistor stamford tulip 6 seater table and chairs on Friday 22 June, received a dispatch email the following Tuesday and it arrived 3 days later. We have just put it together and it is lovely. Everything was in the boxes. It was in the sale for £369.99 so we got a real bargain as well (read more)
★☆☆☆☆
“Where are the goods???”
Written on: 29/06/2012
Ordered and paid for gazebo swing seat, they could not say when we would receive goods but after waiting 2 weeks longer than told was told goods finally on the lorry, should arrive today, waiting in all day nothing. Phoned again next day and was told goods would be there within 2 hours, phoned after 2 hours was told should be in next hour, finally it arrived!!! there should be 3 boxes but only 2 have arrived, they have no idea where the other box is and the boxes that are here are totally... (read more)
★☆☆☆☆
“Goods never arrive!”
Written on: 22/06/2012
Have ordered garden screeening from this company but wish I'd read these reviews first, have been waiting weeks for delivery and still no sign of goods, they keep saying they are on their way from warehouse, must be in Siberia the time its taking! Have never had such poor delivery from an online retailer. Would not recommend buying from them, they quote "rapid delivery" and "good customer service" I've experienced neither! (read more)
★☆☆☆☆
“Poor quality goods and no response”
Written on: 17/06/2012 by Derbygarden
We purchased a lovely looking metal garden bench..It turned up in a tatty damaged box, was badly scratched. Fortunately the delivery driver was on the ball and advised me to refuse it, he took photos and took it away. It was replaced with no problem. The new one was checked and looked fine. However i didn`t put it together as it was a gift and would not be used for a couple of months. However when sat on for the first time the bracket supporting the seat just sheared off! Fortunatley no one... (read more)
★☆☆☆☆
“Absolutely terrible company”
Written on: 16/06/2012
I rarely write reviews because of lack of time but in this case I felt it warranted spending 5 minutes telling people how absolutely useless this company is. I have been waiting for over 3 weeks now for an outside set of table and chairs. I even pushed back the expected delivery because I was away on holiday and was told that it would be delivered last Monday when I was back. I took a day off work. No table and chairs arrived. I called Greenfingers only to be told there had been a mistake... (read more)
★☆☆☆☆
“Slow deliver and mssing parts after weeks of waiting”
Written on: 14/06/2012
Don't buy from this company. I ordered some garden furniture. It took weeks to arrive. No apology or explaination. When it did there were missing parts (screws and washers). I called and they didn't feel any need to rush to get me replacement parts. Bad/couldn't careless customer service. (read more)
★☆☆☆☆
“Terrible company”
Written on: 12/06/2012 by jamborta (1 review written)
Ordered a garden chair when the weather was promising, it took them ages (3+ weeks) to deliver, finally it arrived today, but the product looks used, scratches all over it, and black marks on the legs. not happy. (read more)
★☆☆☆☆
“Appalling customer service, delivered only part of the...”
Written on: 11/06/2012
I ordered 3 items, 2 were eventually despatched 13 days after the order (on a Friday before a bank holiday!). No information received about the 3rd item so waited until 14 working days after the order was placed. I sent an enquiry email to their customer services address but got no reply after 3 days so phoned them only to be told that the importer had let THEM down and the item wouldn't be received until 15th July. This would be 2 months after I placed and paid for the order and I only... (read more)
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Showing 11 - 20 of 272 Reviews
★☆☆☆☆
“Never again.....total disapointment”
Written on: 07/06/2012
Really disapointed with Greenfingers. Ordered at the end of March and was told 5 to 10 days delivery. 38 days later the furniture finally arrived. 4 out of 6 chairs were damaged and the various parts were completely different colours. Replacements took another 30 days to arrive. The quality of the product leaves a lot to be desired as well. Never again.... (read more)
★☆☆☆☆
“STAY CLEAR OF THIS COMPANY!!!”
Written on: 01/06/2012 by bwfcchick (1 review written)
TERRIBLE! Ordered goods on 12 May 2012 was advised goods would be received within 10-14 days. Received 'luxor swing' priced £400 on 27 May with main cushions missing, so you couldn't sit on it!! The 'nice' lady on the end of the phone stated she would send out the cushions asap. A friend then proceeded to help me put the swing up. All 4 posts holding the damn thing up were missing on top of the cushions. I called them back and asked for a refund and for them to collect the item as half... (read more)
★☆☆☆☆
“50 weeks wait and arrived damaged”
Written on: 30/05/2012
The garden table finally arrived and I must say how very disappointed I am, as it is damaged in several places. The box looks like it had been opened and then roughly sellotaped back together. All the nuts, bolts, caps etc. were all loose and rattling around the box when delivered. It looks like someone had just thrown a handful of bits into the box before it was sealed for delivery. I had to wait about 50 weeks and looked forward to it finally arriving, then total disappointment followed.... (read more)
★☆☆☆☆
“Bitterly disappointed”
Written on: 24/05/2012 by NotNits (1 review written)
I placed an order which after 2 and a half weeks was nowhere to be seen. No communication sent. I emailed to ask where my goods were, and three days later received a response sBtating it hadn't been processed yet,et alone dispatched. They did refund the money, but the only response was that the guaranteed delivery is 28 days. This is the case, but the website states they aim to deliver within 10- 14days and in most cases much less. Overall I have been appalled by the lack of courtesy and... (read more)
★★★★★
“Surprisingly good after all”
Written on: 20/05/2012 by th01 (1 review written)
After buying from Greenfingers for the first time without reading the recent reviews on this site and then panicking after I had, I thought it would only be fair if I wrote a review about my experience. I don't doubt that many other people have suffered a bad experience with Greenfingers, however, mine was actually perfect, hence the 5 star rating. Although their delivery times are longer than most, if you are not in a rush, like me, then it hardly matters. They do state clearly that their... (read more)
★★★★☆
“No problem with my delivery”
Written on: 17/05/2012
I have read some very bad reviews about Greenfingers delivery policy on the web. I placed 2 separate orders on 29th of April and 5th of May. I had an email from Greenfingers the day after placing the order that the orders had gone through. On the 9th and 10th of May I had an email to say that the orders had been despatched. The delivery arrived 14 May. They clearly say on their website that they aim to despatch within 14 days but may need up to 28 days for delivery. I think this is... (read more)
★★☆☆☆
“Delivery Time Shocking”
Written on: 16/05/2012
Ordered goods on 9th April. Money for them taken immediately. Despite two emails the goods were sent out well after their delivery deadline. They arrived 31 days after the order was taken. I would never use them again or recommend them to anyone. Steer clear. you have been warned. (read more)
★☆☆☆☆
“Awful service so avoid!!”
Written on: 16/05/2012 by Nics (1 review written)
Ordered bamboo fencing. It didn't arrive and company said it had been "lost". After numerous phone calls/ emails, they then claimed the second delivery was also "lost". Strangely enough, when I looked at the website the next day they said the fencing wasn't in stock! Awful customer service, too as they don't give a monkeys - will never use them again! (read more)
Nics's Response to Nics's Review
Written on: 22/05/2012
I have already spoken to Customer Services will no help - they even agreed to provide a £10 goodwill gesture for all the time and hassle I spent sorting out the order but then when it had to be cancelled by them, they refused to honour it! Awful service and people!
Reply to this comment
★☆☆☆☆
“If u want 2 wait at least 5 wks order with...”
Written on: 12/05/2012
I wish I had read the posts here before I ordered with this company, Already 5weeks STILL WAITING... you have to wait until 14days are up until you should contact them. Then customers services are full of excuses Thank you for your email. As you may be aware,(UM NO IT DOESNT SAY NOWT ON SITE SO HOW WOULD I BE AWARE) we have recently reconfigured our warehouses which have caused some delay to the despatch of customers’ order. Unfortunately your own order comes into this category. The stock... (read more)
★★★★★
“Quick Despatch and Delivery”
Written on: 08/05/2012 by accygirl
Ordered large Lattice Arch Planter 25/04/2012, paid extra for quick dispatch (£4.95)and it was dispatched the next day and I received the order within 4 working days. I have shopped with them a long time and have NEVER had any problems with delivery of goods and customer service. I ordered a large garden arch in February which arrived with one of the parts damaged and they sent a replacement to me within a few days. I cannot relate to the opinions expressed recently as I have always had... (read more)
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Showing 21 - 30 of 272 Reviews
★☆☆☆☆
“Sold me stock they didn't have”
Written on: 08/05/2012 by jenaylor (1 review written)
Bought two chairs on line, thinking there was a 10 to 14 day deliver date. After 14 days contacted the company, stated they had not even processed the order yet, but was assured items would be dispatched that week. Still no order. I contacted Kirsten at Customer services, she stated that they had just carried out a a stock check and find they don't have they items I'd bought and paid for. She stated that they were expecting more of the items I required in August and if I could wait that... (read more)
★★☆☆☆
“Still waiting 26 days later”
Written on: 08/05/2012 by linc1068 (1 review written)
I find it interesting that all the recent reviews of greenfingers seem to have had major problems with slow delivery. It suggests that the company is either struggling logistically or is going very much down hill. I purchased a number of items from them 26 days ago. Only one item (a water butt) was successfully delivered although in a battered box. Upon enquiring after 3 weeks I was told the other goods would be dispatched soon, but no explanation as to why they were late when they all... (read more)
★☆☆☆☆
“THE WORST I'VE EVER EXPERIENCED”
Written on: 03/05/2012
On their website under the heading "Rapid Delivery" I read "We aim to deliver all goods within 10-14 working days, though as shown by our achieved despatch speed, delivery times are generally much faster". What a load of old cobblers. I, as many of the other reviewers have stated, should have checked the Review Centre as I wouldn't have ordered if I had read the reviews here that I have seen today. After 14 days I rang Customer Service who provided no worthwhile service whatsoever, stating... (read more)
★☆☆☆☆
“One month on and still no delivery”
Written on: 03/05/2012
I ordered several items (£450 worth) from greenfingers.com 1 month ago (they guarantee 4 weeks max), still waiting for delivery. Called several times, was told they reconfigured the warehouse and had a back log due to and increase in orders because of the nice weather 1 month ago and were not helpful when i pointed out that was not my problem. Finally got the orders dispatched on 30 April for delivery on 03 May. Waited all day, no show. When i called them and finally the delivery company,... (read more)
★☆☆☆☆
“PROMISES, PROMISES PROMISES....”
Written on: 30/04/2012
How on earth has this company achieved such a high star rating? I ordered garden furniture over a month ago and the money was taken immediately. Still no sign of the product. E mails are not answered. Phone calls always promise delivery in the next few days..... I hope they are not as hopeless at issuing refunds!!! (read more)
Guest's Comment
Written on: 03/05/2012
I completely agree - having exactly the same situation - would rate zero!
Reply to this comment
★☆☆☆☆
“don't bother”
Written on: 26/04/2012 by lsworn
I ordered 2 items with Greenfingers, it was only when I got the E mail confirming my order that I realised it will be a 10-14 day wait...I waited, and waited, I then called the 0845 number and asked if it had been despatched. the lady told me straight away that even though they say 10-14 dsys they have 100's of back orders, she checked where mine was and then told me it was 'miles ' back on the list. So I cancelled the order, funny how they took my money straight away, but it will take 5... (read more)
★☆☆☆☆
“Free delivery = 1 months delivery ”
Written on: 25/04/2012 by Pistol2208
I have recently ordered from this company which boasts free delivery on all orders online over £29, buts it wasnt clear that this only guarantees delivery within 28 days. It's simple, if I had known this when placing the order I wouldn't have purchased from them. It does state this in their terms and conditions , which I should have read in more detail, I just can't believe there are still companies that take 28 days to deliver something. I was never advised of a delay. I have contacted... (read more)
★☆☆☆☆
“Don't believe their delivery promises!!!”
Written on: 25/04/2012
Do NOT believe what it says about delivery on the web site. Forget about getting anything delivered within 14 days. Think more about 28 days which is when information about deliveries in their small print becomes legal and if you think paying extra gets it there faster, think again, you could be wasting your money cause it doesn't. They will always say thay it's only after the goods are dispatched that you can have reason to complain. This company takes your payment straight away and makes... (read more)
★☆☆☆☆
“Avoid like the plague”
Written on: 24/04/2012 by GreenFingersSuck
It's now 21 days since I ordered my Chimnea and it still hasn't been sent. They haven't responded to ANY e-mails. I called them and they said that it can take up to 28 days. I checked my correspondence and at no stage did it say this. I was basically blamed for not being more patient. Avoid... (read more)
★☆☆☆☆
“Dreadful service”
Written on: 24/04/2012
Parcel arrived late, with items bowling around loose because box far too big, no packaging at all (included 2 bottles of bath foam). By some miracle they survived intact - pleased with contents. Emailed them about it, but 2 weeks later, no reply, so contacted again and still waiting to hear. Would NEVER buy from them again - slow, cannot expect safe delivery and they are not interested in responding to customer complaints. You can find most of the stuff they stock elsewhere at comparable... (read more)
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Showing 31 - 40 of 272 Reviews
★☆☆☆☆
“Poor delivery”
Written on: 23/04/2012
They offer 10-14 lead time for deliveries and as they count working days only you're looking at 3 weeks in reality. As mentioned by other reviewers in this day and age it really is excessive. However, I was prepared to wait a couple weeks as I didn't need the items (swing set & solar lights) straight away. After 2 weeks I rang up customer services for an update and was told that the products had not been dispatched as yet and that I should keep waiting as they could not give me any delivery... (read more)
★☆☆☆☆
“Never again!”
Written on: 23/04/2012 by potterpatch (1 review written)
I ordered products on 21.03.12 and the money was taken immediately. I received acknowledgment of my order promptly and waited for delivery for my birthday. I am still waiting after emailing twice (no response) and phoning only to be told that they had somehow "overlooked my order" but would speak to a supervisor who would sort it out and my order would be with me in a couple of days!! Needless to say no delivery - I received a despatch notification but when I clicked on the reference... (read more)
★☆☆☆☆
“could not complete order!”
Written on: 18/04/2012 by bigsky76 (2 reviews written)
Beware when shopping on the internet because more and more places have this business model: sell you something, collect their payment and then its chance or luck when you get it. dont deal with people like this, its a scam. I ordered something from Greenfingers.com and on the order confirmation it said: Delivery Policy: we aim to deliver within 10 - 14 days of your order being placed. Simply put: they didnt and cited a 'guarantee' which I didnt see anywhere and was NOT on my order... (read more)
★☆☆☆☆
“What a DREADFUL company”
Written on: 14/04/2012
Like others, how I wish I'd looked up on this forum before ordering. Same story as most of the others, took money straightaway, didn't deliver goods, complained by email - ignored, phone calls telling me I can't have a refund until I've visited the Post Office to see if they just happen to be hanging on to my parcel!! Obviously just a scam, was promised a refund, then told yet again, I have to visit Post Office. Will try to pursue this with Visa Dispute. Have told all my gardening... (read more)
★☆☆☆☆
“Poor, poor, poor communication and delivery”
Written on: 13/04/2012
Two of the items I ordered, although showing as in stock on the website, were actually out of stock (and had no idea when the items would be back in stock!) but I didn't know that until I started chasing my order after 14 days. The remaining item on my order was in stock but they had been inundated with orders and hoped to get the order out within 28 days. I told them to forget it and cancel my order and refund the amount they had charged to my account - the day after my order was placed.... (read more)
★☆☆☆☆
“Not even responded to my order, but took money immediately”
Written on: 08/04/2012
Oh dear, I wish I'd seen these comments earlier. I ordered about £35 of products on March 29th. I have had no response at all - not even an acknowledgement but they took the money the next day. These recent comments suggest the company is going downhill and I'm worried that I won't get the products. (read more)
★☆☆☆☆
“TERRIBLE FROM START TO FINISH SAVE ”
Written on: 06/04/2012
Awful customer service, extremely long waiting time on the phone firstly I was told I was in queue position 3 then five minutes later I was put to queue position 6!! If you say something that they cant answer on the phone they simply pretend that they cant hear you. It's been a huge amount of greatly unneeded hassle and stress - I will NEVER use them again. (read more)
★☆☆☆☆
“Don't Believe Delivery Times”
Written on: 06/04/2012
They quote 10-14 days for delivery,excessive in this day and age for an internet based enterprise. Still waiting, two phones calls and an email and they will attempt to get the order to next Friday, one month after initially placing the order. Suspect they won't get the items to me. My advice is avoid like the plague and order from somebody else. (read more)
★★★★☆
“Good customer service”
Written on: 06/04/2012
Although the delivery of our aluminium table and chairs took a little bit longer than the 10-14 days, we were very happy with the product. One of the chair seats had a crack in it, so I contacted them by email and they responded within a day to say that another replacement part had been despatched. This was received a week later, with no extra charge. Very happy with their customer service and the price was excellent. (read more)
★☆☆☆☆
“Appalling delivery, no reaction on complaint, faulty goods”
Written on: 06/04/2012
I ordered a bird bath on March 8 as a surprise Mother's Day present. It finally arrived on APRIL 3!!! We received a shipping notice on March 25, so my 84-year-old mother waited in every day for the product to arrive - which it didn't. I phoned greenfingers (from Germany) and when I finally got to position 1 in the queue was then cut off. I emailed them on March 29 and still have received no reply. On opening the package when it finally came we found apiece was missing from the product. I... (read more)
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Showing 41 - 50 of 272 Reviews
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Yvonnejack's Response to Nics's Review
Written on: 16/05/2012
Hi. I am so sorry to hear of the horrific problems you have encountered with your order. Please contact me direct at yvonne@greenfingers.com and I will do everything I can to resolve the matter to your satisfaction. Kindest regards and once again my most sincere apologies. Yvonne Jack (Head of Customer Services)