Brightminds Catalogue Reviews

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★★☆☆☆
2.3 / 5
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Latest Reviews

★★☆☆☆

“Failed to deliver goods.”

Written on: 11/04/2014 by AlannaG (1 review written)

Having paid for a costly next-day delivery, due to some glitch in the online shopping system, my delivery address reverted to my billing address. Bright Minds refused to assist me with changing the address. Following that, I received no phone call (as per my intructions), email, or calling card advising me that a delivery attempt was made, so that I could have collected the parcels from the depo. I have now been left without presents to bring to my goddaughter and her brother on one of my rare… Read Full Review

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★☆☆☆☆

“Steer clear”

Written on: 09/12/2013

Powerful Periscope Tried to place the order twice, their system wasn't working properly so I sent an e-mail to ask what was happening. They called me back very quickly and took my details, e-mail order confirmation arrived November 29th. Everything seemed very pleasant and efficient. I e-mailed 3 times on 9th December to ask if something had gone wrong as I hadn't received anything. Not so quick at replying this time!!! I was forced to phone, after being on hold for nearly 10 minutes, the call… Read Full Review

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★★★★☆

“fast delivery, lots of choice”

Written on: 07/12/2013

A lovely range of educational but fun toys and games. Quite expensive but it was worth paying extra so I didn't have to go round the shops trying to find things. Staff on the phones were very helpful and friendly. My order had the wrong post code put on the parcel so courier struggled to find us and sent it back to warehouse. The phone staff at brightminds were quick to find out the problem and the parcel arrived the next day :)… Read Full Review

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★☆☆☆☆

“Not delivered in time for Xmas, refund took ages, AVOID.”

Written on: 22/08/2013 by maryphillis (1 review written)

I ordered some toys for my 8 year old daughter for Christmas. Spent about £60. Their website said NOTHING about them not being in stock so without thinking I said ok to £9.95 next day delivery. Expensive I know but I was going on holiday a few days later and didn't want the hassle of missing the postman. I took the following day off work but no delivery. Needless to say I called them at about 5pm in a state but they said it was out of stock anyway! They said it would arrive within 2 weeks… Read Full Review

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★☆☆☆☆

“Orders not fulfilled, no communication”

Written on: 12/02/2013

For the second year running somebody has kindly bought some vouchers for my children and we have been left astonished at the poor service given by this company. So far we have had to change our order twice because items that were in stock then ran out before ours was despatched. We understand these things happen, but we have only found out when we have called to see where the items are. One of the service reps was basically rude and offered no apology. So they have now had the money since early… Read Full Review

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Nittygritter's Comment

Written on: 28/02/2013

To follow up on my review above, we are now entering March and still no Christmas present. Another feature of this awful company is that their order and service line are charged at higher rates that fall outside of call packages. So I also now have a bill for several pounds because of my attempts to redeem my vouchers.

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★★★★★

“Great Website & Company for Interesting Toys”

Written on: 30/04/2012 by DamianWo (10 reviews written)

I've 3 boys and have bought presents for my boys from Brightminds for the last 7 years. Throughout that time they have never let me down even during the stressful Christmas rush. Great people & warmly recommended… Read Full Review

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★☆☆☆☆

“Orders not fullfilled;no communication;Disappointed...”

Written on: 21/12/2011

A relative from the US ordered toys for my children from this website back in Novemeber to make sure they arrived in time for christmas. When the order arrived a week or so later less than half the stuff ordered was delivered. We called and called and were told things would definintely be back in stock and delivered to us in good time for Christmas. With only 2 shopping days to go we call to find out why they still haven't been delivered to be told that they'd cancelled the rest of our order… Read Full Review

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★☆☆☆☆

“My son was very disapointed to open a present on...”

Written on: 15/01/2011

My son was very disapointed to open a present on christmas day that did not work. I left several phone messages to order a replacement and no one called me back. After finally getting through to someone I asked for a replacement part to be sent, when it arrived again it was broken.

The ideas they have are very unusual and educational, though not cheap. It is a shame that the customer service is so bad and that the quality is obviously very poor. This was the first time I ordered something… Read Full Review

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★☆☆☆☆

“Order placed for Christmas on 12th December. Email...”

Written on: 10/01/2011

Order placed for Christmas on 12th December. Email told me it had been despatched on 15th December. A month later and nothing has reached me. I called the 'helpful customer service team' on 23rd December but was put through to the order line and told that I would be rung back: nothing happened. Same story on 28th December. Same story on 12th January. DO NOT BUY FROM THIS SUPPLIER… Read Full Review

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★☆☆☆☆

“On 6/12/2010 I placed an order from this company...”

Written on: 04/01/2011

On 6/12/2010 I placed an order from this company ghost. On 12/07/2010 I sent the message they sent me the order and wait, wait, and finally nothing. Before Christmas I sent a mail to ask what happened to my package. No one responds to email me after two days and send mail, no response. Passes and new year and send mail to ask why I know my package, I get no response this time either. I ask my money back and nothing.
DO NOT ORDER ANYTHING IN THE COMPANY THAT GHOST… Read Full Review

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★☆☆☆☆

“The products on offer are interesting but buying them...”

Written on: 23/12/2010

The products on offer are interesting but buying them is an entirely different matter. I placed an order on the BrightMinds web site for an item shown to be "in stock". It took 9 days to process the order (unacceptably long IMHO) and the e-mail I received to confirm shipment was for a completely different item to that I had ordered. The incorrect item duly arrived and I have been unable to contact customer services to discuss the problem (all calls are routed directly to the BrightMinds… Read Full Review

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★★★☆☆

“The produces are great, expensive but unusual and...”

Written on: 18/10/2010

The produces are great, expensive but unusual and educational. The service was awful. I paid for 48 hour delivery. When the products did not arrive and I had had no contact from the company, I rang them. They were unsympathetic, unhelpful and blamed the warehouse. They lied and said the items would be delivered the next day. In fact they came a day later.

I would use again, but don't bother with fast delivery… Read Full Review

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★★★★★

“Fast delivery, fab range of educational toys for all...”

Written on: 18/01/2009

Fast delivery, fab range of educational toys for all ages Bright Minds is a fantastic website, it has unusual educational toys. The speedy and accurate delivery was impressive too!!… Read Full Review

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★★★★★

“Bright Minds is a truly amazing website, with some...”

Written on: 26/09/2005 by robgrimes (1 review written)

Bright Minds is a truly amazing website, with some really great educational toys. My children spend most of their time on this site planning their Christmas list… Read Full Review

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Playboy2's Response to 211533_robgrimes's Review

Written on: 11/03/2006

Might want to add more info on the mag to be helpful. Emma.

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