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Written on: 23/12/2014 by jodie1218 (1 review written)
Presents ordered on the 11th December with extra payment for postage. 23rd December still no presents. No word from Bright Minds, no apology and no explanation as to why they have my money and haven't delivered. Several calls made and spoken to numerous rude employees who simply state they have no stock and can't send my goods. Now just before Christmas I am missing my gifts and no time left to re-buy. Lot's of thought went into buying these gifts. Will NEVER buy from this company again. Good… Read Full Review
Written on: 11/04/2014 by AlannaG (1 review written)
Having paid for a costly next-day delivery, due to some glitch in the online shopping system, my delivery address reverted to my billing address. Bright Minds refused to assist me with changing the address. Following that, I received no phone call (as per my intructions), email, or calling card advising me that a delivery attempt was made, so that I could have collected the parcels from the depo. I have now been left without presents to bring to my goddaughter and her brother on one of my rare… Read Full Review
Written on: 09/12/2013
Powerful Periscope Tried to place the order twice, their system wasn't working properly so I sent an e-mail to ask what was happening. They called me back very quickly and took my details, e-mail order confirmation arrived November 29th. Everything seemed very pleasant and efficient. I e-mailed 3 times on 9th December to ask if something had gone wrong as I hadn't received anything. Not so quick at replying this time!!! I was forced to phone, after being on hold for nearly 10 minutes, the call… Read Full Review
Written on: 07/12/2013
A lovely range of educational but fun toys and games. Quite expensive but it was worth paying extra so I didn't have to go round the shops trying to find things. Staff on the phones were very helpful and friendly. My order had the wrong post code put on the parcel so courier struggled to find us and sent it back to warehouse. The phone staff at brightminds were quick to find out the problem and the parcel arrived the next day :)… Read Full Review
Written on: 15/01/2011
My son was very disapointed to open a present on christmas day that did not work. I left several phone messages to order a replacement and no one called me back. After finally getting through to someone I asked for a replacement part to be sent, when it arrived again it was broken.
The ideas they have are very unusual and educational, though not cheap. It is a shame that the customer service is so bad and that the quality is obviously very poor. This was the first time I ordered something… Read Full Review
Written on: 10/01/2011
Order placed for Christmas on 12th December. Email told me it had been despatched on 15th December. A month later and nothing has reached me. I called the 'helpful customer service team' on 23rd December but was put through to the order line and told that I would be rung back: nothing happened. Same story on 28th December. Same story on 12th January. DO NOT BUY FROM THIS SUPPLIER… Read Full Review
Written on: 05/01/2011
On 6/12/2010 I placed an order from this company ghost. On 12/07/2010 I sent the message they sent me the order and wait, wait, and finally nothing. Before Christmas I sent a mail to ask what happened to my package. No one responds to email me after two days and send mail, no response. Passes and new year and send mail to ask why I know my package, I get no response this time either. I ask my money back and nothing.
DO NOT ORDER ANYTHING IN THE COMPANY THAT GHOST… Read Full Review
Written on: 23/12/2010
The products on offer are interesting but buying them is an entirely different matter. I placed an order on the BrightMinds web site for an item shown to be "in stock". It took 9 days to process the order (unacceptably long IMHO) and the e-mail I received to confirm shipment was for a completely different item to that I had ordered. The incorrect item duly arrived and I have been unable to contact customer services to discuss the problem (all calls are routed directly to the BrightMinds… Read Full Review
Written on: 18/10/2010
The produces are great, expensive but unusual and educational. The service was awful. I paid for 48 hour delivery. When the products did not arrive and I had had no contact from the company, I rang them. They were unsympathetic, unhelpful and blamed the warehouse. They lied and said the items would be delivered the next day. In fact they came a day later.
I would use again, but don't bother with fast delivery… Read Full Review
Written on: 18/01/2009
Fast delivery, fab range of educational toys for all ages Bright Minds is a fantastic website, it has unusual educational toys. The speedy and accurate delivery was impressive too!!… Read Full Review
Written on: 26/09/2005 by robgrimes (1 review written)
Bright Minds is a truly amazing website, with some really great educational toys. My children spend most of their time on this site planning their Christmas list… Read Full Review