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Written on: 04/07/2014 by kzWood1953 (1 review written)
I ordered a dress online 09.06.14 the money was taken form my account I never received the item. I am still waiting for a refund even though I was told 2 weeks ago after i had phoned and emailed numerous times that i would be refunded in 4-5 days. I received a futile phone call last week to tell me i woulld be refunded and an apology tell me something i didnt have to find out for my self ! I hAve yet again had to phone today to be told that the refund did not go through and another useless… Read Full Review
Written on: 31/03/2013
I often shop online with Debenhams - clothing & small household items - I usually collect from store, but have had several deliveries, all without problem and arriving on time. When stuff is delivered, can arrive in different parcels on same or different days, as it doesn't seem to come from a central warehouse. the only problem I encountered was when I had to return stuff; it was so heavily discounted it felt mean to post it, so I took it back to store - was informed that one item would need to… Read Full Review
Written on: 19/02/2013 by IanMoorhouse (1 review written)
I am a great internet shopper. This was my first time using Debenhams Direct. A complete nightmare. I cancelled the first order, because they were going to deliver a gas cooker? We have no gas in the village, so had ordered an electric cooker. They promised a refund, it was never done. I reordered the correct cooker, this arrived over a week later and promptly set on fire. Contacting them was a nightmare, it costs 10p a minute, and I was cut off. The refused point blank to accept… Read Full Review
Written on: 02/06/2011 by stephm1986 (1 review written)
I ordered a pair of sandals and a child garden toy. Not only did I find it strange such a large company does not provide a next day delivery service, but I called to chase my order today to be told the sandals had been dispatched but they could not give me any idea of a delivery date and the toy had not been sent??? I have dealt with mothercare, accesorize, next etc etc and all offer a Next Day service and give you a tracking number to trace your parcel and find out a delivery date at least… Read Full Review
Written on: 15/02/2011
If only i could put zero stars! - They delievered damaged and even touched up items - then failed to collect for a month - catalogue of errors on their part. - Now they have only refunded half of the items returned. I have called 3 times and e-mailed a number of times - I get a receipt for my e-mail but no-one EVER replies.
Stay well clear - I seem to remember MFI went bust as they simply ran out of first time customers they could upset - Debenhams deserve to go the same way… Read Full Review
Written on: 19/12/2010
I have recently used the Debenhams online service. I would a say to 'STAY WELL CLEAR of this.' I did not receive any item as the courier never delivered anything, and Debenhams just simply pass the buck to them. I still have not been refunded, over 2 months in waiting.
They don't apologise or seem to care once they have got your money. So although the in-store service may be ok, the online service is a joke and poorly managed. I now will not set foot in one of their stores and I hope the… Read Full Review
Written on: 17/12/2010
I ordered a reclining chair and footstool instore,i was told it would take about 3 days to deliver.It finally arrived 38 days later.
During this period they arranged a delivery date.I waited in all day but they did not show up and they did not take the care to phone me to explain(no excuses as this was September(no inclement weather then)
The helpline was a waste of time as no one could tell me what was going on.I had to write to the Head Office to complain.Overall a very bad expierience… Read Full Review
Written on: 18/12/2009
I ordered a Chair/stool off the Debenhams website..and never again.
it was plastered all over the page 'express delivery' within 2 weeks (working weeks)
its going on week 3 now and customer services is just a hell hole ive been moved from dept to dept even being told at one stage 'they wont ring they just turn up'...so when I put the Question to the chap 'what if im out'....
'errr better check OPS I was wrong??!!'
ive bought loads of stuff in Store but never online ever again… Read Full Review
Written on: 06/01/2009 by Melly Pops (1 review written)
I ordered on line on the 20.12.08, 5 lilac bridesmaid dresses same style, same colour for my bridesmaids in various sizes which had gone into the sale. On the same day I decided to order one other dress in brown. Received confirmation despatch email on 22 Dec and was pleased to see lilac dresses had arrived within 2 days! Received dispatch email for the brown dress which after a week has never arrived, being Christmas thought I'd hold on and called only last Thursday to be told by one person… Read Full Review
Written on: 16/10/2008 by horse0000 (1 review written)
I ordered a dress and jacket on 5th oct 08 for a wedding on 17.10.08 and told delivery within 3-5 working days. When outfit did not arrive by 14.10.08 rang Debenhams who seemed unhelpful towards my problem and told me the outfit was with courier company and could be delivered any time up to 21.10.08 (too late for wedding). Asked for a refund of £130.00 and was told this is discretionary and no manager was there to agree a refund it is now 16.10.08 and still haven't received the outfit or… Read Full Review
Written on: 09/10/2008 by bean01 (1 review written)
I have now ordered from debenhams three times and things have got progressively worse! My items are for clothing and accessories so not potentially difficult items such as furniture.
My latest ordered was shown as being processed only to receive an email 6 minutes later that all 12 items were out of stock when I queried this the order was reinstated. In the meantime I have had an email from another customer services rep advising me that goods are not updated real time and that in fact all… Read Full Review
Written on: 17/07/2008 by arethaire (2 reviews written)
I was very disappointed with Debenhams Direct. I ordered 5 items online on 1st july 2008 which I then received an email stating the items were in stock and would be delivered in 5 days. They also debited the money from my account.
I phoned them again today (17th July) this being the 3rd time and was told that the order must have got lost. I then had the option of re-ordering the items, which I agreed to. Then was told that most of the items were out of stock now! So agreed to a refund… Read Full Review
Written on: 15/07/2008 by casz (2 reviews written)
I've shopped with them for about 3 years now and have not had any real problems that have not been sorted very quickly and efficiently. I would always recommend shopping with Debenhams Direct… Read Full Review
Written on: 04/06/2008 by jmondo (1 review written)
I think Debenhams Direct have an unhelpful service which is not at all logical. I waited 2 weeks for a skirt which failed to arrive and I was given 3 different answers as to where it was whenever I called customer service. The skirt never arrived in time for the ball, and I was informed the day before it was actually out of stock. They have given me a 10% discount for the next online order - but i will NEVER use them again. I think their customer service is disgusting and all my complaints… Read Full Review
Written on: 20/05/2008 by moleyman (1 review written)
Ordered bedroom furniture from Debenhams online, got order confirmation via email but estimated delivery date was blank. During the order process online had displayed 6-8 week delivery time which was acceptable. After 8 weeks called customer service number who had no visibility over furniture orders, gave me another number to call. After being passed to 3 different numbers, I eventually spoke to designs who supply furniture to Debenhams. Furniture wasn't in the country but expected in a couple… Read Full Review
Written on: 01/03/2008
I had to call Debenhams three times to have my item returned (it took over a month), and I waited another month for a reimbursement to my account. I am utterly shocked by their shoddy service… Read Full Review
Written on: 22/12/2007
Placed an order for a Linton leather two seater at Debenhams Direct. The money was taken from my account and then refunded, but I received no explanation… Read Full Review
Written on: 05/11/2007 by janet13 (1 review written)
Designers clothes arrived damaged, took 3 weeks to deliver, didn't collected damaged clothes, therefore returned in post. Big hassle, 7 days to repy to e-mail, took money from credit card on day of order but took 7 weeks to get refund. No way of knowing how delivery was progressing. Very bad customer service as they had no information and were ineffective. Not recommended… Read Full Review
Written on: 12/10/2007 by hedward (2 reviews written)
We ordered a metal frame sofa bed from Debenhams Direct in July 2007. The sofa bed was supposed to be delivered in two weeks, but after two weeks nothing had arrived, so we phoned Debenhams.
They said that the sofa bed was on its way and would be delivered in the next few days. More time passed - no sofa bed. More excuses, more promises about it being delivered at specific dates. It is now the 12th of October and we have not heard anything from Debenhams for two weeks since we last phoned… Read Full Review
Written on: 15/04/2006 by garypochin (1 review written)
I ordered a white bathroom cupboard from Debenhams Direct to match a linen basket bought from the store in the same range, but when it came it was grey!! I must be one of the lucky ones, because I did get through to UK customer services, but unfortunately she didn't seem to think there was much of a problem with that. I have sent it back, but 2 weeks later there is still no sign of a refund (the money went out of my account on the same day - no surprises there).
I only wish I had read these… Read Full Review
As rated by real users
" Poor customer service " Read More
" Absolutely terrible when refunding " Read More
Written by debra.forsyth.9
" Worst delivery ever " Read More
" Terrible customer service, faulty goods " Read More
Written by shelleystressed
" Great Sales Staff Shocking Customer Service " Read More