Debenhams Direct Catalogue Reviews

Melly Pops's review has yet to be rated - Be the first!
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Good Points: The items were good when they finally arrived

Bad Points: Too much hassle over something so simple
Call handlers seemed inconsistent with information, very confusing, some appeared rude to me.

General comments: I ordered on line on the 20.12.08, 5 lilac bridesmaid dresses same style, same colour for my bridesmaids in various sizes which had gone into the sale. On the same day I decided to order one other dress in brown. Received confirmation despatch email on 22 Dec and was pleased to see lilac dresses had arrived within 2 days! Received dispatch email for the brown dress which after a week has never arrived, being Christmas thought I'd hold on and called only last Thursday to be told by one person that my order was not yet at the courier/ and then was told was with courier but didn't know when I would receive it, said it would be up to 5 days or more, when they would do a delivery. Lady advised me as I should have received it she would reorder it, but the dress was out of stock in the size. So I decided to hold on and wait. I called back the next day as wasn't happy and wanted to get a definite delivery date, was told by a different person same thing, that dress out of stock, but that they didn't know when mine would arrive, was basically told 'why don't you call on Monday, we may have had someone return theirs over christmas and you will have first choice on that' - but I needed a size 6! I received no apologies, my dress was basically somewhere in limbo. I then went on line that day to see my dress and size in stock, so rang back to be told that the website is 48 hours out of date and so no point in trying to order on line. The third lady I spoke to later on Friday, was at least honest! She told me my dress was lost and that there was no stock available- which I already knew! To confuse matters she then told me that the lady I had earlier spoken to that day had actually placed a telephone order for the dress (which I thought was odd being that they had none in stock)! She told me it would arrive this week I wasn't going to hold my breath but was happy as I would expect them to be telling me the truth. Got back home today from first day back at work from Christmas break to find a letter from Debenhams apologizing, saying my item is not in stock and they have given me a REFUND! - With all this confusion I have called a fourth maybe 5th time to find out what the hell is going on, to be told that they only have a different size in stock and that basically there is no way I can have my dress! A nightmare from start to finish. When shopping for bridesmaid dresses, or anything where you have a deadline, or need time to choose , I would not recommend Debenhams Direct.

Considering sending back the five dresses which did arrive, lets hope the sending back goes smoothly!

horse0000's review has yet to be rated - Be the first!
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I ordered a dress and jacket on 5th oct 08 for a wedding on 17.10.08 and told delivery within 3-5 working days. When outfit did not arrive by 14.10.08 rang Debenhams who seemed unhelpful towards my problem and told me the outfit was with courier company and could be delivered any time up to 21.10.08 (too late for wedding). Asked for a refund of £130.00 and was told this is discretionary and no manager was there to agree a refund it is now 16.10.08 and still haven't received the outfit o ...

bean01's review has yet to be rated - Be the first!
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I have now ordered from debenhams three times and things have got progressively worse! My items are for clothing and accessories so not potentially difficult items such as furniture.

My latest ordered was shown as being processed only to receive an email 6 minutes later that all 12 items were out of stock when I queried this the order was reinstated. In the meantime I have had an email from another customer services rep advising me that goods are not updated real time and that in fact all items ...

arethaire's review has yet to be rated - Be the first!
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I was very disappointed with Debenhams Direct. I ordered 5 items online on 1st july 2008 which I then received an email stating the items were in stock and would be delivered in 5 days. They also debited the money from my account.
I phoned them again today (17th July) this being the 3rd time and was told that the order must have got lost. I then had the option of re-ordering the items, which I agreed to. Then was told that most of the items were out of stock now! So agreed to a refund.

casz's review has yet to be rated - Be the first!
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I've shopped with them for about 3 years now and have not had any real problems that have not been sorted very quickly and efficiently. I would always recommend shopping with Debenhams Direct.

jmondo's review has yet to be rated - Be the first!
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I think Debenhams Direct have an unhelpful service which is not at all logical. I waited 2 weeks for a skirt which failed to arrive and I was given 3 different answers as to where it was whenever I called customer service. The skirt never arrived in time for the ball, and I was informed the day before it was actually out of stock. They have given me a 10% discount for the next online order - but i will NEVER use them again. I think their customer service is disgusting and all my complaints ha ...

moleyman's review has yet to be rated - Be the first!
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Ordered bedroom furniture from Debenhams online, got order confirmation via email but estimated delivery date was blank. During the order process online had displayed 6-8 week delivery time which was acceptable. After 8 weeks called customer service number who had no visibility over furniture orders, gave me another number to call. After being passed to 3 different numbers, I eventually spoke to designs who supply furniture to Debenhams. Furniture wasn't in the country but expected in a couple o ...

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I had to call Debenhams three times to have my item returned (it took over a month), and I waited another month for a reimbursement to my account. I am utterly shocked by their shoddy service.

Guest's review has yet to be rated - Be the first!
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Placed an order for a Linton leather two seater at Debenhams Direct. The money was taken from my account and then refunded, but I received no explanation.

janet13's review has yet to be rated - Be the first!
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Designers clothes arrived damaged, took 3 weeks to deliver, didn't collected damaged clothes, therefore returned in post. Big hassle, 7 days to repy to e-mail, took money from credit card on day of order but took 7 weeks to get refund. No way of knowing how delivery was progressing. Very bad customer service as they had no information and were ineffective. Not recommended.

hedward's review has yet to be rated - Be the first!
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We ordered a metal frame sofa bed from Debenhams Direct in July 2007. The sofa bed was supposed to be delivered in two weeks, but after two weeks nothing had arrived, so we phoned Debenhams.

They said that the sofa bed was on its way and would be delivered in the next few days. More time passed - no sofa bed. More excuses, more promises about it being delivered at specific dates. It is now the 12th of October and we have not heard anything from Debenhams for two weeks since we last phoned th ...

garypochin's review has yet to be rated - Be the first!
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I ordered a white bathroom cupboard from Debenhams Direct to match a linen basket bought from the store in the same range, but when it came it was grey!! I must be one of the lucky ones, because I did get through to UK customer services, but unfortunately she didn't seem to think there was much of a problem with that. I have sent it back, but 2 weeks later there is still no sign of a refund (the money went out of my account on the same day - no surprises there).

I only wish I had read these r ...

gelert45's review has yet to be rated - Be the first!
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Ordered online. Received email confirmation of order. But when called mid week to find out status of order was told it was cancelled becuase bill to address on my credit card didn't match ship to. No communication from Debenham's re this. They had both my tel # & email address - that's what I call good customer service!!!

No where on Debenham's website does it inform customers of this, only that they don't ship outside the UK. If this is there policy (which is an anti business policy) then it ...

gelert45's review has yet to be rated - Be the first!
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Debenhams direct is not prepared for online shopping. They don't process your order if your ship to, and bill to address don't match. Yet they don't tell customers that on the website. Moreover, they ask for your telephone number an emaill address, but don't use it to contact you, regarding the bill to and ship to discrepancy. And when you call them, they make it out as your fault, you should have known. Pathetic communications and pathetic service.

iamdangerman's review has yet to be rated - Be the first!
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We ordered the Max leather sofa in July from Debenhams Direct. we were told we would be contacted in 8 weeks to organise delivery. 8 weeks went past I called them to see what was going on. They told me that there was a shortage of material (not enough cows) we were given another date.

To cut the story short on the 15th week we finally took delivery of the sofa.

The sofa when unpacked after the delivery men from Lancashire left (debenhams told me they were from Peterborough) had a line run ...

davidcraig's review has yet to be rated - Be the first!
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Waited ages for an item ordered from the Debenhams Direct Catalogue for a special occasion.

I ended up having to go into Debenhams in Oxford Street to get this item.

I had to push for a refund.

Debenhams Direct are the worst company I have ever dealt with.

esh's review has yet to be rated - Be the first!
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Debenhams Direct - They are obviously aware of how awful their service is as they refuse to give out their customer services number - you have to go via Debenhams themselves.

We have been waiting 6 weeks for 2 items which we asked to be delivered - one of them is a suitcase for our honeymooon - and we are leaving on Saturday.

The WORST mail order service I have ever encountered. I would NEVER recommend this service to anyone.

19911999's review has yet to be rated - Be the first!
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Debenhams Direct staff are VERY unhelpful!!! Though, they seem keen to help you make the order but that is as far as it goes.
After waiting 4 weeks for an order that was meant to take 10 days, we have been promised investigation and call backs to no avail. Yet the payment went from the card almost immediately. Watch out.