Littlewoods Catalogue Reviews

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Latest Reviews

★☆☆☆☆

“Ongoing Issue!”

Written on: 27/01/2016 by StellaVasiliou (1 review written)

I spoke to one of their customer service advisors on Wednesday 20th January 2016, regarding my rewards. For a long time now, I have not been receiving rewards. I make my payments every month but have not been receiving rewards. This happened to me some time last year and I received a refund as I was told this was due to a mistake with the systems. Last week I checked my account and have noticed I am still not receiving my rewards. I spoke to someone on Wednesday and she told me this was due to… Read Full Review

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★☆☆☆☆

“Worst customer service ever!”

Written on: 23/01/2016 by Duckworth437 (1 review written)

My 3 orders being processed, I made a payment, money went true from my bank account,and day after my orders has beed declined. I am not got no explanation why my orders were rejected. I am very disappointed and never use littlewood again. I would not recommend it to anyone… Read Full Review

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★☆☆☆☆

“Upsetting Disaster. ”

Written on: 10/12/2015 by Miracle462 (1 review written)

I ordered a dinner service as a gift. The money was taken from my bank account- twice. I contacted them by email about this but the second payment wasn't refunded. However, they sent me a form asking for the following details. (This is an excerpt from their correspondence)- '2 of the following documents A utility bill A bank statement A credit card statement A document from the Revenue Commissioners A house or motor insurance certificate A TV licence renewal form ( To buy plates? Huh?) And… Read Full Review

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★☆☆☆☆

“I ordered a Dyson Dog Grooming Kit from Littlewoods...”

Written on: 10/10/2015

I ordered a Dyson Dog Grooming Kit from Littlewoods online however it never arrived. I contacted littlewoods to inform them of this and asked them to remove the charge. I was told by Littlewoods that they would put on hold the charge for this Dyson Dog Grooming Kit. However I found that they did not, and as a slap in the face Littlewoods updated my credit profile to say the payment was late. I called Littlewoods 4 times. Each time I asked for a Supervisor but they wouldnt put me through to… Read Full Review

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★☆☆☆☆

“Disgraceful Customer Service!”

Written on: 06/10/2015 by MBegg (1 review written)

Over two months ago I asked Littlewoods for the PPI number associated with my account under the advice of the financial ombudsman. Having been a loyal customer for almost two decades I did not anticipate there would be any problems. Since my initial request, they have not met timescales that they themselves have set; have sent me computer generated email replies; actively withheld personal data associated with my account and failed to acknowledge my subsequent queries but instead direct me to… Read Full Review

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★★☆☆☆

“Ok but get harassed”

Written on: 01/08/2015 by dbinq (30 reviews written)

Ordered a Hoover washing machine, and everyday was getting calls that when answered nobody therw, So Google searched number and is Littlewoods, (apparently trying to sell aftermarket insurance) They ring 2/3 times a day, I'm yet to get to speak to anyone as just goes silent, is very annoying and completly puts me of buying items from them. I had option to purchase additional insurance when i purchased, i don't need harassing after i ordered an item… Read Full Review

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★☆☆☆☆

“Mobile phone”

Written on: 18/06/2015

i bought a mobile phone cost £390 worked for 9 months the speaker stopped working , they wouldn't give a refund they said the phone had to be sent away could take up to 28 days, in this day and age people depend on mobiles I know I do. This is a terrible service would not shop with littlewoods again… Read Full Review

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★☆☆☆☆

“Go chef 8 in 1 ”

Written on: 02/05/2015 by Saige458 (1 review written)

Brought a go chef 8 in 1. 2nd time i used it the dial snap off got I touch with littlewoods and they said we knock 5% off the price not much good. When i can't use it with the dial snap off so in the end had to send it back… Read Full Review

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★☆☆☆☆

“The most horrendous "company" ever.”

Written on: 20/02/2015 by 5mNDPtkS (1 review written)

After opening an account with Littlewoods and ordering a few items I was well impressed. Ordering was easy and delivery was hasty. I was telling everyone how good Littlewoods was. I received my first statement and paid the requested amount off in full using my debit card on the day the statement was issued. I thought it was a good idea to set up a direct debit just incase I ever forgot to pay manually. I recieved a email saying my January statement was ready, I paid a little over the amount… Read Full Review

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5Mndptks's Response to 5mNDPtkS's Review

Written on: 20/02/2015

If you have a case against Littlewoods please report it to BBC Watchdog.

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Genncrozier's Response to 5mNDPtkS's Review

Written on: 01/03/2015

They have caused me a LOT of mortgage application issues. Never defaulted a payment, they 'accidently' applied someone else's payment agreement and 2 months in arrears to my file, meaning its on my credit report. They refuse to change it because 'past 3 months and they can only change things for up to 3 months' ....liars! Sent them emails, letters. ....as soon as i sent one recorded delivery they replied because they then couldn't say they hadn't received it! They admit their mistake but have no desire to change it.... cost me a mortgage!

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★☆☆☆☆

“Worst customer service ever!”

Written on: 08/02/2015 by GaryCantrell (1 review written)

I have spent over 13 months trying to get a credit for some curtains I ordered which the delivery driver 'lost'. Even worse is that they were on buy now pay later so I have now been charged that interest which is almost as much as the curtains! I have rung over 30 times sent countless emails and made an official complaint, but I haven't got anywhere. Nobody knows how to help and most importantly most of them don't even understand me. They have a lot of people that don't speak great English… Read Full Review

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★☆☆☆☆

“avoid this company”

Written on: 25/01/2015 by Mooneygf372 (1 review written)

Last November decided to join Littlewoods filled everything in got a credit limit of £750 good I thought !! first order declined !! 2nd order declined !! In January of this year tried again again orders declined kept emailing little or no response if any very poor customer services there is much much better companies out there avoid this one at all costs… Read Full Review

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★★☆☆☆

“Mylene Klas”

Written on: 20/11/2014 by kb21 (1 review written)

Get her off your adverts. I hate that woman after her views on the mansion tax. I think she forgets where she has come from and who got her there. … Read Full Review

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★★★★☆

“CONVENIENT, COMPARABLE. CHOICE”

Written on: 09/09/2014 by Carol311 (1 review written)

I have shopped for many years with Littlewoods. Firstly with the catalogues and later, joint catologue and on line. I must admit it has been a lifesaver for us. When we have needed those bigger items and not had the cash ie computer, fridge freezer, iron and press, clothes preparation for new job, hoover and cooker. All these items have been delivered to the door. I have lots of choice to return items. I can return items at certain local stores. To find these I put my post code in on… Read Full Review

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★☆☆☆☆

“Disgusting, Dishonest Company”

Written on: 07/09/2014 by EsmeraldaBarker349 (1 review written)

Bought some laminate flooring which was badly damaged in very decrepit boxes. Have tried to return several times although the collection agents turned up unannounced when I was at work. I have quoted the distance selling regulations and the Sale of Goods Act, to no avail. Littlewoods are still demanding payment for goods that were so badly damaged I disposed of them. Their Customer Service Department are arrogant, rude and extremely unhelpful with a low opinion of the law. This is the worst… Read Full Review

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★☆☆☆☆

“terrible customer service, faulty goods”

Written on: 25/08/2014 by shelleystressed (1 review written)

Deserves zero stars, This company is a joke, bought a pushchair from them, took my daughter out in it and the front wheel fell of, Sent it back they inspected it and said there was no fault and sent it back to me, I refused the delivery of the faulty pushchair, I am still expected to pay for the pushchair I no longer have as it was delivered back to them, every time I contact them all I get is someone will be in contact with me within 3 days, they are a complete joke… Read Full Review

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★☆☆☆☆

“The worst company ever, exploitative,DONT EVER BUY...”

Written on: 18/08/2014 by BethNF (1 review written)

I bought an item worth peanuts, just £30 which I could've paid straight away but I decided to build my credit by paying weekly. This was my first time shopping with them so during checking out and choosing weekly payments I gave my card details with the knowledge that payments will be taken weekly from my card. I then moved house after the purchase. 10 weeks after the purchase, I received a call from Littlewoods that I have not been making payments, I was a little shocked since I thought… Read Full Review

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★☆☆☆☆

“Terrible Aftersales”

Written on: 06/08/2014 by mad_fluffy (3 reviews written)

Littlewoods are great until something goes wrong and you have to return something. In my case Littlewoods organized a courier to pick up an item for return which they lost in transit. After countless emails before the pick up and after,each with a reference number which they attach. They still could not locate my first email explaining the problem and could not locate the email which they sent arranging the pick up. So the disappearance of my items was my fault. Im a good customer paying… Read Full Review

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★☆☆☆☆

“Quite literally, "rip off merchants"”

Written on: 24/06/2014 by MagdalenaWaugh1963 (1 review written)

Having not had credit for a while, i decided to open a Littlewoods account and build my credit limit. What i found was a major difference in prices. I was going to buy a steam generator iron for £149, allegedly reduced by over £100 from £250. When i checked elsewhere, it was easily obtainable from the COOP for £69. This was not the only item i found vastly over priced. The RRP on this item was £129. When i complained by email to Littlewoods, all i received back was a "copy and paste"… Read Full Review

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★☆☆☆☆

“AWFUL!!!! DO NOT USE.”

Written on: 20/06/2014 by Sophia1234333 (1 review written)

I have been dealing with an online dispute for the past 2 months - No one is getting back to me and no one is refunding me the money I am owed (I have been charged twice for a bed) I spoke to a really rude advisor today who shouted at me? It's all easy when it works but if anything goes wrong GOOD LUCK!!!!!! Would NOT recommend… Read Full Review

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★☆☆☆☆

“Customer service abysmal ”

Written on: 31/05/2014

Not only do they slap a £12 fee if you pay late, they also slap a £12 fee if they ring you to tell you you've paid late!!!!!!!!! When you email, they haven't got a scooby doo, if littlewoods was to invest in a uk call centre will employees that knew what they are talking about and have an ounce of intelligence, maybe they would get more positive feedback!!! Once I have paid my outstanding bill I will not be shopping with them again, after over 20 years if being a customer, I've had… Read Full Review

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