Littlewoods Catalogue Reviews
Latest Reviews
★★★★★
“i think littlewoods very good owen takes 2 day good...”
Written on: 02/05/2013
i think littlewoods very good owen takes 2 day good like clothes but i just clear debt of 24.49 littlewoods and owe K&co that be pay bye june just going waite 24th august apply credit account from sandra mcnally (read more)
★☆☆☆☆
“DISGUSTING CUSTOMER SERVICE ”
Written on: 25/04/2013
Due to personal Circumstances i have been unable to make full payment for a couple of months Explained this to there Ignorant Rude and basically Snotty Customer Services who say you either pay what we want or it will be transferred to nationwide debt recovery who are littlewoods under another name also they then add £12 Debt Chasing charge every month the company do not care about There customers they basically only care about getting there money as fast as possible You are better off... (read more)
★☆☆☆☆
“VERY BAD CUSTOMER SERVICE”
Written on: 21/04/2013 by AARON12 (1 review written)
WORSE COMPANY TO DEAL WITH REGARDS CUSTOMER SERVICE. THE STAFF DO NOT CARE, THEY CANT GET THEIR INFORMATION RIGHT, OR THEY DONT READ YOUR EMAIL PROPERLY AND REPLY TO YOU SOMETHING THAT HAS NO RELEVANCE TO YOUR QUERY/COMPLAINT. THEY ARE DISGRACEFUL (read more)
Littlewoodsrep's Response to AARON12's Review
Written on: 24/04/2013
Hi,
We're very sorry to hear you are unhappy with the service received.
If you could email us with details of your query to Help@Littlewoods.co.uk we will be happy to look into any issues for you, and will be sure to pass on your feedback.
Many thanks,
Fiona
Littlewoods Help Team
Reply to this comment
Aaron12's Response to AARON12's Review
Written on: 30/04/2013
no point, you all never read my emails properly and take no notice. Your company has declined rapidly...never again will i use you after years of being a customer
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★☆☆☆☆
“Disgraceful!!”
Written on: 15/04/2013 by HJSALE30
This is the worst company i have ever delt with! I orderd a washing machine which was delivered DAMAGED on the Monday, i called littlewoods and they said it would be another week for an exchange, i demanded that they had one delivered the same week. An exchange was organised for the Thursday, i then recieved a message to say that the collection was still taking place but not the delivery. At this point i wasn't happy with the service or the call center as they were less than helpful! They... (read more)
Littlewoodsrep's Response to HJSALE30's Review
Written on: 15/04/2013
Hi,
We're very sorry to hear of the problems you have experienced and service received in regards to this matter.
If you would like to email us at Help@Littlewoods.co.uk we will do what we can to help.
Many thanks,
Fiona
Littlewoods Help Team
Reply to this comment
★☆☆☆☆
“Shocking ”
Written on: 12/04/2013
Littlewoods are a disgrace....Avoid them....Worst customer service ive ever experienced and rip off telephone charges....AVOID...AVOID...AVOID (read more)
Littlewoodsrep's Comment
Written on: 15/04/2013
Hi,
We're very sorry to hear you're unhappy with the service received.
If you have any issues you'd like us to look into, please email us at Help@Littlewoods.co.uk.
Many thanks,
Fiona
Littlewoods Help Team
Reply to this comment
Babylon67676767's Comment
Written on: 15/04/2013
Its a pity your customer service agents are not as helpful when you telephone them....Left on the line for 25 minutes and being charged at 0844 rates for the privilege...Then being told by an agent with a horrible scouse accent that there is nothing we can do......I have had to write in person with my complaints to your so called customer excellence department....I dont hold out much hope of a positive response and will probably have to take my case to trading standards....What littlewoods need is some competition instead of this virtual monopoly....
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★☆☆☆☆
“GO SOMEWHERE ELSE.”
Written on: 07/04/2013
Never in my life have I met such idiots. Customer service appaling. I'm heavily pregnant took them 3 weeks to deliver a bed. Once delivered, bed was badly damaged. After 2 phone calls then finally said they would pick up and give me a refund. After week later I still have bed and no refund. Closing my account once they take the bed back. Also found same bed with someone else for half price! (read more)
Littlewoodsrep's Comment
Written on: 08/04/2013
Hi,
We're extremely sorry to hear that your bed was received in this condition and that a collection has not yet taken place.
Please email us at Help@littlewoods.co.uk and we will ensure that this arranged with our couriers ASAP.
Many Thanks
Dave
Littlewoods Help Team
Reply to this comment
★☆☆☆☆
“very dissapointed”
Written on: 05/04/2013
i have been with littlewoods for over 30yrs, have always had a good relationship with them until recently, it started just before xmas, i had a customer who couldn't meet his payment, he paid what he could afford, as a result it didn't meet the minimum payment so i ended up getting a £12 charge, when the next payment was due the customer again could't pay, so i rang littlewoods (read more)
Littlewoodsrep's Comment
Written on: 06/04/2013
Hi,
We're sorry to hear the problems you have been having with payments.
If you'd like us to look into this for you, please email us at Help@Littlewoods.co.uk.
Many thanks,
Fiona
Littlewoods Help Team
Reply to this comment
Commins's Comment
Written on: 11/04/2013
so much for you trying to help, ive just recieved an email from customer services saying nothing can be done, im not wasting anymore time with this, as i said in my last email to you i am sending last & final payment tomorrow then thats it i want no more to done with littlewoods, i have been well & truly ripped off, i will search out every review page i can & warn people against you, because i dont wany anyone to be treated as i have its disgraceful
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★☆☆☆☆
“customer service ”
Written on: 27/03/2013 by paul-mc
what a load of rubbish the credit team just rip everyone off, i made a payment in feb for march then after i paid it they wanted another payment for march saying they dont take payments in advance but when i made the payment it clearly said minimum payment to reach us by march ... now they have added a charge lol they can shove there charge i will just not pay it idiots dont bother with them complete bunch off ****** (read more)
Littlewoodsrep's Response to paul-mc's Review
Written on: 27/03/2013
Hi,
We're sorry to hear this.
If you'd like us to look into this for you, please email your details to us at Help@Littlewoods.co.uk
Thanks
Fiona
Littlewoods Help Team
Reply to this comment
★☆☆☆☆
“Consistently late and poor customer service.”
Written on: 27/03/2013
Well I ordered a few items from Littlewoods. Overall coming to just over £600 and all of these items we're dispatched and due for delivery at totlly different dates, this is just for starters. My first item got here on time with no problems at all, and the same with the next.. they were on time apart from it erratic delivery scheme they use. Then upon the date of "Latest delivery" which was over a month after original delivery date I didn't receive my item. I rang straight up the next day... (read more)
Littlewoodsrep's Comment
Written on: 27/03/2013
Hi,
We're very sorry to hear of the problems you have had and that you have not received your order.
If you email us at Help@Littlewoods.co.uk we'll be happy to look into this for you.
Many thanks,
Fiona
Littlewoods Help Team
Reply to this comment
★★★★★
“ipads ”
Written on: 26/03/2013
hi i was wondering why you sell apple iPod,apple macs but not apple iPad. (read more)
Littlewoodsrep's Comment
Written on: 27/03/2013
Hi
If you go to our website www.littlewoods.com and type iPad in the search bar, there should be a selection of Apple iPads.
Many thanks
Fiona
Littlewoods Help Team
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See next 10 reviews
Showing 1 - 10 of 170 Reviews
★☆☆☆☆
“Littlewoods = big mugs ”
Written on: 13/03/2013
The most terrible people to deal with their customer service is absolutely rubbish and prices are 50 to 80% higher then others available online. Some buddy shut them down. (read more)
Littlewoodsrep's Comment
Written on: 13/03/2013
Hi there,
We're sorry you feel this way.
Our buyers do work hard to get the best prices to reflect the payment terms that we offer. All feedback is appreciated and we will be sure to pass this on.
If there is anything that you would like us to look into, please email Help@Littlewoods.co.uk and we'll do what we can to help.
Many Thanks
Lizzie
Littlewoods Help Team.
Reply to this comment
★☆☆☆☆
“disgusted !”
Written on: 22/02/2013 by disgustedcustomer29 (1 review written)
I am so disgusted with littlewoods i bought a kobo vox ereader in June from them worked fine unill sep was away to use it and for some strange reason it cracked the screen from inside. So in sep i phoned littlewoods to say it was faulty got told to it would get picked up which it did and that my account would be credited with £189.99 this did not happen got the kobo back which had to pay £3.95 for getting it back have had nothing but hassle . Sent an appeal letter heard nothing sent... (read more)
Littlewoodsrep's Response to disgustedcustomer29's Review
Written on: 26/02/2013
Hi,
We're very sorry to hear of the experiences you have had with this order and would like to help. It sounds like your Kobo eReader was inspected by our Returns Compliance team who do advise that screen faults, such as cracks, are not covered by our Returns Policy. We can check your account - and the notes that this team will have left if you would like to send an email to us at Help@littlewoods.co.uk.
Many Thanks
Dave
Littlewoods Help Team
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★☆☆☆☆
“NEVER AGAIN!!!!”
Written on: 20/02/2013
I have been shopping at littlewoods 2 years and have always had a reasanable service until this december i ordered some packages for christmas and by the 20th hadnt arrived so i was panicing since then i have rang up several time promises after promises and nothing they promised me that they would be here xmas eve and this was garanteed by two different people they never came since then i have been contantly been ringing up up and getting no were this has been so stressful and i will NEVER... (read more)
Littlewoodsrep's Comment
Written on: 22/02/2013
Hi there,
We do apologise that there has been such a delay with your delivery and for the service you have received. All of our delivery dates are expected and we cannot give any guarantees as there are some factors that are out of our control.
If you would like to email us at Help@Littlewods.co.uk and we'll look into this for you.
Many Thanks
Lizzie
Littlewoods Help Team.
Reply to this comment
★☆☆☆☆
“Money Grabbers At Ay Cost”
Written on: 20/02/2013
It seems that Littlewaodds is only interested in taking money, even off those thart cannot afford to part with it. They make it very difficult for their customers to control their spending. A concerned parent. (read more)
★☆☆☆☆
“JUST DONT”
Written on: 17/02/2013
They charge extortionate amounts of money for their products. For example, went to order a Chelsea shirt from them, £69?! you can get them for £35 - £40 from most other online companies. Also went to order Beats Dr Dre headphones which were £219, yet their sister company Very is charging £169 for the exact same product!! Just shows how much money they put onto products knowing some people have no choice but to pay weekly! Shocking, advantage taking behaviour. Your better off getting a... (read more)
Littlewoodsrep's Comment
Written on: 19/02/2013
Hi,
Our prices are designed to reflect the easy repayment terms that we offer such as the option to pay over 20 or 52 weeks interest free or to spread the cost even further over 2 or 3 year payment terms (this is interest bearing). This helps to make shopping affordable and more manageable by not having to pay for it all upfront.
Many Thanks
Dave
Littlewoods Help Team
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★☆☆☆☆
“Worst company ever”
Written on: 16/02/2013
Littlewoods really should do a Woolworths. Just disappear. Customer service is rude and indifferent. I've spoke to them three times. One time someone hung up the phone on me. The second time they were just rude because I complained about the quality of a product. The prices are just light day robbery. I wanted to buy an iMac, checked their website. The price is 300 pounds more then any other retailer. I haven't found any other product which is not significant cheaper anywhere else.Avoid,... (read more)
Littlewoodsrep's Comment
Written on: 19/02/2013
Hi,
We are very sorry to hear that you are not happy with the service that you have received.
We would like to advise that our prices are set to reflect the easy repayment terms that we offer such the chance to spread the cost of 20 or 52 weeks interest free or over 2 or 3 years on selected items (this is interest bearing).
If we can help with any problems or issues that you have experienced then please email us at Help@littlewoods.co.uk.
Many Thanks
Dave
Littlewoods Help Team
Reply to this comment
★☆☆☆☆
“worst company ever”
Written on: 09/02/2013 by kelly1991x
littlewoods are a joke and from reading these reviews i can see im not the only person. defo need to be closed down i ordered a dress for next day delivery so paid the 4.95 this is now the second day and my order has still not come when i pay for next day i expect next day i have tried to track my order but it has nothing on there. This dress was ordered for me to wear tonight. DO they think none of us have things we need to do sitting around for 2 days is not what i had in mind. They have... (read more)
Littlewoodsrep's Response to kelly1991x's Review
Written on: 12/02/2013
Hi Kelly1991x,
We are very sorry to hear that your order was delayed. We can look into this with our couriers if you would like to email us at Help@littlewoods.co.uk.
Thanks
Dave
Littlewoods Help Team
Reply to this comment
★☆☆☆☆
“NEVER AGAIN”
Written on: 29/01/2013
I really wish I had read these reviews before placing my order, it is such a waste of time. I can't comment on the curtains I ordered because they still have not been delivered. I have called Littlewoods and I have been fobbed off, I left authorisation for my wife to deal with the problem but the woman on the phone left no mention of this on the account. I have had goods delivered from Australia quicker than theses curtains, I feel so annoyed. Hope Littlewoods go bankrupt they don't deserve... (read more)
Littlewoodsrep's Comment
Written on: 29/01/2013
Hi there,
We're sorry to hear this.
Could you please email us at Help@Littlewoods.co.uk and we'll look into this for you.
Many Thanks
Lizzie
Littlewoods Help Team.
Reply to this comment
★★☆☆☆
“Poor Delivery Service”
Written on: 25/01/2013
Ordered some goods and despite being retired and therefore at home most dates goods werereturned to Littlewooods as the delivery company ( Yodel) stated that no one wasat the address. Had to telephone Littlewoods to re-order goods. Once more parcel not delivered with the same reason being given. After a number of phone calls which was at my expence and which kept me waiting for a long time I finaly decovered that the parcel had been sent to an address that we had not lived at for 14years and... (read more)
Littlewoodsrep's Comment
Written on: 27/01/2013
Hi there,
We're really sorry to hear of the issues you've had with your recent order.
If you would like to email us at Help@Littlewoods.co.uk and we'd be happy to look into this for you.
Many Thanks
Lizzie
Littlewoods Help Team.
Reply to this comment
★★★☆☆
“Good and Bad”
Written on: 17/01/2013 by 24601 (2 reviews written)
Set up account and put in discount code but site wouldn't allow me to proceed to credit and requested immediate payment. I called them instead and explained and the girl said we could do it by phone and it would be x amount. I had the checkout page open with cheaper total and despite this, she repeatedly stated the wrong amount-ignoring the discount code which gave me 10% off. It was a long, pointless call and I eventually gave up and agreed to proceed with her total. After waiting for my... (read more)
Littlewoodsrep's Response to 24601's Review
Written on: 18/01/2013
Hi 24601,
We have read through your comments and we are really sorry to hear of the issues you have had.
If you would like to email us at contactus@littlewoodsireland.ie putting 'query' in the subject field we'll look into it for you.
Many Thanks
Lizzie
Littlewoods Help Team.
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See next 10 reviews
Showing 11 - 20 of 170 Reviews
★☆☆☆☆
“ littlewoods terrible service”
Written on: 24/12/2012
i place a order for dinner set, on the 8th for a next day delivery, its now the 24th still no sign ,i email them about 20 times now ,some advisers seem to be trying to solve proble while others just fog you off by saying should get it after new year , or very soon, that helps NOT .i am not happy as wanted it for xmas, if i recive the order or when, i will pay them in full and will never shop there again!they say track your order ,, what is the point, if you no where the hold up is, you... (read more)
Littlewoodsrep's Comment
Written on: 04/01/2013
Hi there,
We're really sorry that you have experienced a delay and that you have not always been helped when you have spoken to us.
If you are still waiting for your parcel please email us at Help@Littlewoods.co.uk and we will look into it for you.
We do thank you for leaving a comment and we do take all feedback on board.
Many Thanks
Lizzie
Littlewoods Help Team.
Reply to this comment
Zigzag57's Comment
Written on: 05/01/2013
no i didnt get the dinner set i was told after lots of nagging from me that it had been lost and has now been taken off my account,the thing that has made me mad is i dont work for you but could have told you it had been lost 2 weeks earlyer,if your going to have customer service you want the stuff to do there job ,to check if the item is where it is supposted to be, not to be told to wait longer, if it 2 or more weeks late, a lot of email i got back where from customer service stuff who clearly did not bother to check ,i had only 2 people who went on to check , and 4 who could not be bothered,and told dont worry its on its way,when i clearly know something was not right,the stuff need to be trained to , and to be monateredto check they are doing there job, if i was working and didnt do my job properly i would expect to be sacked,my account is now closed
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★☆☆☆☆
“Awful service and delivery”
Written on: 21/12/2012 by nakita89 (1 review written)
I have been a Littlewoods customer for a few years now and for the past year I have had nothing but trouble when it comes to ordering stuff. They get the items wrong and when they correct it they get that wrong, you spend too long on hold to 08 numbers. Worst of all they use YODEL to deliver the goods. If you would like to receive your goods then I suggest use anywhere but Littlewoods. Yodel couldn't give 2 flying monkeys if you receive your goods or not, they will leave them woth anyone... (read more)
Littlewoodsrep's Response to nakita89's Review
Written on: 04/01/2013
Hi nakita89,
Thank you for leaving your feedback and we will be sure to pass this on.
Please be assured that we do value each and every one of our customers. We are sorry that you have experienced some delivery problems.
If you do have anything that you would like us to look into then please do not hesitate to contact us at Help@Littlewoods.co.uk and we'll do what we can.
Many Thanks
Lizzie
Littlewoods Help Team.
Reply to this comment
★★★★☆
“Can't fault them!”
Written on: 01/12/2012 by arthur2506 (3 reviews written)
I think Littlewoods are great. I have been a customer for about 3 years now. Firstly, they give accounts to pretty much anyone, even if you are under 18 you can just use a fake D.O.B, trust me! Secondly, I have had payment troubles in the past but after paying off the debt and as long as you don't miss payments they will raise your credit limit pretty as much as you want. Their Buy Now Pay Later option is good, especially if you wanna miss a few months payments i.e. during christmas... (read more)
Lisamomhoffman's Response to arthur2506's Review
Written on: 09/12/2012
do they ship to USA And, what is the correct postal code i tried making an account and my correct postal code im using its stating its incorrect can u please advise?
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★☆☆☆☆
“Haven't a clue what they are doing”
Written on: 01/12/2012
I have been a littlewoods customer for 20 years and have to say they have got worse and worse over the years. Ive had problems with a few faulty items delivery's etc and customer services are absulutely useless. I bought a washing machine and it was faulty. It kept stopping at exactly 11 minutes and wouldnt drain or spin therefore ruining some clothes. They replaced it with the same model. When this model developed the same fault the lovely customer services supervisor said it was an... (read more)
Littlewoodsrep's Comment
Written on: 02/12/2012
Hi there,
We are really sorry that your item has developed a fault and that your item wasn't delivered on the date we had specified.
If you'd like to email us at Help@Littlewoods.co.uk we'd be more than happy to look into it.
Many Thanks
Lizzie
Littlewoods Help Team.
Reply to this comment
★☆☆☆☆
“delivery missing 3months and still waiting”
Written on: 20/11/2012 by ladyleeanne
my delivery went missing 3months ago and littlewoods have done nothing about it, they have seen I have not signed for anything and still refused to help the only thing they have done inregards to the case is to send me dept collection letters. I shouldnt have to top up and wasting credit calling, not to mention my credit being destroy ed. I think littlewoods lack communication and needs to work on it. (read more)
Littlewoodsrep's Response to ladyleeanne's Review
Written on: 20/11/2012
Hi Ladyleeanne,
We're very sorry to hear that your query has not yet been resolved.
Please could you email us at Help@littlewoods.co.uk and we can check the parcel tracking, discuss this with our couriers and complete the investigation for you.
Many Thanks
Dave
Littlewoods Help Team
Reply to this comment
★☆☆☆☆
“Worst Company Going”
Written on: 18/11/2012
Awful customer service, disgustingly high prices and disorganized company. Had a credit account for a year and day by day, the company seems to be getting worse. Staff are rude and snotty, zero help really. BEWARE OF THIS COMPANY. (read more)
Littlewoodsrep's Comment
Written on: 18/11/2012
HI,
We're very sorry to hear that you feel this way.
If we can help with any queries that you have with your account then you can email us at Help@Littlewoods.co.uk.
Many Thanks
Dave
Littlewoods Help Team
Reply to this comment
★☆☆☆☆
“AVOID!!!! AVOID!!!!! AVOID!!!!!!”
Written on: 17/11/2012
I ordered an item on buy now pay later. I set up direct debit and they collected initial payment and stopped. I found out later it was down to me to make sure i make full payment otherwise i pay them interest. So i arranged standing order for them. Then i made further purchase. I also thought they'd collect that payment. They did not. Now they have slapped on charges which cost as much as the goods!!! I am disputing the charges but I really could do without the annoyance. I am closing my... (read more)
Littlewoodsrep's Comment
Written on: 18/11/2012
Hi,
The terms and conditions for our Buy Now Pay Later (BNPL) option does state that the cash price of the item must be paid in full before the item is charged to the account otherwise you will incur deferred interest.
No payments are requested for items on BNPL until they are charged to the account so they would not be included in any minimum payments taken via Direct Debit. You would have to make a seperate payment to the account which you can then allocate directly to the items on BNPL. Information on how to do this is displayed on our website and on each statement you receive.
If you require any assistance with your account then please email us at Help @littlewoods.co.uk
Many Thanks
Dave
Littlewoods Help Team
Reply to this comment
★☆☆☆☆
“Extended service plan”
Written on: 15/11/2012 by Mucker1983 (1 review written)
I come home from work to find out that littlewoods have again set up another service plan what I did not order . This is the second time this has happened now and really is frustrating because the first time I did not no until it was over the 60 days and I could not cancel it so had to pay 140 for something I didn't want !! . I rang up this evening to be told that if I did not reply to the service plan letter asking me to buy it that they would set it up anyway only thing I can say is you... (read more)
Littlewoodsrep's Response to Mucker1983's Review
Written on: 18/11/2012
Hi Mucker1983,
We're very sorry to hear that this has happened and would like to look into this if possible.
You should be able to cancel any service plan/insurance/guarantee that you have with us.
We would like to advise that our service plans do automatically renew once expired so it may be that a plan you have had previously has renewed on your account.
If you would like to email us at Help@littlewoods.co.uk then we would be happy to look into this for you.
Many Thanks
Dave
Littlewoods Help Team
Reply to this comment
★☆☆☆☆
“SHOCKING!!!!!”
Written on: 07/11/2012 by tasha_21
A week ago i applied for a credit account with littlewoods- was given a £500 limit there and then, came to order several items coming to a total of £241 well within my given 'credit limit'. Came online logged into my account the morning after placing the order to track it to find that my credit had been rejected, and my credit limit had gone down to £0.00!!! called the company to get a snotty woman on the other end of the phone telling me my account has been closed & my order had been... (read more)
Littlewoodsrep's Response to tasha_21's Review
Written on: 07/11/2012
Hi Tasha_21,
We're very sorry to hear that your account application with us was not successful.
All applications are reviewed by our Account Security team who do attempt to contact you via telephone, then letter, should further information be required.
Hope this helps
Dave
Littlewoods Help Team
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Littlemopeep's reply to Littlewoodsrep's Comment
Written on: 08/11/2012
They did the same to me, not nice :-(
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★☆☆☆☆
“Horrendous ”
Written on: 05/11/2012
Got my account made an order simple !!! Ohhhhhh boo even over the phone it was terrible no one knowing what the discount codes where what the worked on n eventually after half an hour I released the call tellin the advisor is do it on the Internet so I did only for the order not to show up on my account then I had to call again to make sure it was made to be told it was because it's Sunday so checked this morning n it's still not there rang again to be told it needs authorising WHAT NEEDS... (read more)
Littlewoodsrep's Comment
Written on: 05/11/2012
Hi there,
Thank you for leaving a comment.
We're sorry that your ordering did not go smoothly.
Our contact centre staff are not given promotional codes, these are targeted by our marketing team. Our contaqct centre staff can only input a code that a customer has quoted. However, if this doesn't work then they should be able to check the Terms and Conditions of the code and let the customer know if the qualify or not.
As the order is your first order and we don't have a trading history with you, then we sometimes need further information or an initial payment. Our Authorisations team can advise further with this type of query.
We do apologise that this was not explained over the telephone and we will be sure to pass on your feedback.
If you do have any further questions, then please do not hesitate to contact us at Help@Littlewoods.co.uk.
Many Thanks
Lizzie
Littlewoods Help Team.
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See next 10 reviews
Showing 21 - 30 of 170 Reviews
★★☆☆☆
“Item went in sale day after purchase”
Written on: 01/11/2012
I ordered boots that cost me nearly £200, two days later they arrived. When checking the site the very next day I noticed the boots I had ordered were £60 cheaper. After doing research I learnt you could reclaim the money back within a time frame. I phoned and was told I would need to reorder the boots at the sale price and send the ones I currently have back to them. This seems very long winded, so plan on sending them back for a full refund. Why would you waste money and effort when I... (read more)
Littlewoodsrep's Comment
Written on: 01/11/2012
Hi,
We do have a policy that any orders are charged at the price that was agreed at the point of order. If an order is placed before a sale, and then the price of the item drops, then we do not reduce the price to match the sale price - similarly we do not raise the price if our selling price increases after the order is placed.
We have this policy to ensure that our customers are treated fairly.
If you wish to re-order at the lower price then you can do so via our website and return the original order to us for credit.
Many Thanks
Dave
Littlewoods Help Team
Reply to this comment
Marshmallowkitty's Comment
Written on: 01/11/2012
Your missing the point, many times I have purchased things from your website for them to go in sale a few days later of which I did not loose sleep over. The case for me here is I hadn't even recieved the boots an they were reduced massively, if they had been only reduced by say £30 I'd not of followed this up and kept them, however £60 is ridiculous.
Thank you for the apology.
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★☆☆☆☆
“I stayed in all day, canceled plans & nothing came!”
Written on: 31/10/2012
I ordered a overhead storage unit just a little over 3weeks ago, they gave me a date which it would arrive on. 29:10:2012 is the day they said it would be delivered to my home, between the times from 7am to 7:30pm is when my package would arrive. I stayed in all day, it got to 8pm and nothing came, stayed in thinking they might be late, now it 00:40am in the morning and still nothing. I'm frustrated at the fact they tell people to stay at home and wait for their delivery but NOT TURN... (read more)
Littlewoodsrep's Comment
Written on: 31/10/2012
Hi,
We are very sorry to hear that you have not received your parcel. We do provide order tracking via our website which will update at each stage your parcel is scanned and show when it is loaded onto a van for delivery.
If you would like to email us at Help@littlewoods.co.uk then we can check your order tracking and help.
Many Thanks
Dave
Littlewoods Help Team
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★☆☆☆☆
“Ridiculously high payments!!”
Written on: 27/10/2012 by ejs29 (4 reviews written)
I have a catalogue with both Littlewoods and Very (owned by the same company) I owe £760 to Littlewoods and £620 to Very. My minimum payment to Very is £5.00 a month. My minimum payment to Littlewoods is £156.00! My minimum payment was £112.00 a month then with the addition of an £80 rug, it jumped up to £156.00! It is completely outrageous! Most companies require you to pay 5% of the balance, well I should only be paying £40 a month then. I had a Littlewoods catalogue about 3 years... (read more)
Littlewoodsrep's Response to ejs29's Review
Written on: 30/10/2012
Hi ejs29,
We are very sorry to hear that you are not happy with the way the minimum payment for your Littlewoods account is calculated.
As per our terms and conditions your minimum payment is based on the payment terms you chose for the items you have ordered.
You can order over 20 or 52 week payment terms which are interest free or 104 and 156 weeks which are both interest bearing.
Ordering over 20 weeks means that the payments each month are higher but the item is paid off quicker whereas ordering over a longer term, such as 104 weeks, means that the monthly payments are lower but the item will take longer to clear from your balance.
With your Very account the minimum payment requested each month is 7% of your current balance or £5.00 whichever is greater.
We can look into your Littlewoods account to check exactly what has been ordered and over what payment terms. You can email us at Help@littlewoods.co.uk and we would be happy to help.
Many Thanks
Dave
Littlewoods Help Team
Reply to this comment
Ejs29's reply to Littlewoodsrep's Comment
Written on: 31/10/2012
With my first order - which was large due to moving house and ordering lots - I selected the longer payment terms but my order was rejected because the longer payment terms meant I would go over my credit limit because the interest price was automatically included, so I had no choice but to select 20 weeks - how is that fair? You left me with no choice!!!!
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Lauren_Louse's reply to Littlewoodsrep's Comment
Written on: 11/11/2012
My Littlwoods account is ridiculous! My minimum payment is £170.00 maybe more! i owe about £850.00. I could not afford that payment i rang up to explain this. Now you are asking for £295.00 as a minimum payment. Why are the payments so high? All my other accounts are no more than £40.00 a month and i owe them more than littlewoods. I have an account with woolworths, very, simply be and fashion world. I have only had these stupid problems with littlewoods. I want it sorted. I want my payments reducing ASAP! I cannot wait to get shut of this account.
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★★★★★
“excellent service”
Written on: 21/10/2012
Prompt all round service on all items I have purchased in the past, never been disappointed with any part of service from Littlewoods, Well done, would definitely use again. (read more)
★★★★★
“Excellent”
Written on: 19/10/2012
I have been using littlewoods for over 6 months now and couldn't be happier, generally the delivery is fast. More than happy. (read more)
★☆☆☆☆
“AVOID AT ALL COSTS, ABSOLUTELY APALLING!!!!!!!!”
Written on: 11/10/2012 by fcukedoff (1 review written)
After placing an order for i bed i never recieved on bnpl, i cancelled and re-ordered a different bed, which i also placed on bnpl. 6 months later, it turns out that the bed was never placed on bnpl, but apparently on 80weeks according to the advisor i spoke to today, he also advised me that this was on my statements. After downloading statements online, there is no mention at all regarding 80weekly payments. I never pay for things in this manner, for example, i ordered a tv £799 on bnpl,... (read more)
★☆☆☆☆
“Poor careless service”
Written on: 10/10/2012 by Mollieblake (1 review written)
Sent statements days after pay day so you get charges. Change pay dates. My last pay date was 10th so I was ready to pay mine today but they have change it to the 5th so Iv incurred yet another charge. I have not received a statement this month. I will never ever buy from this company again. Iv true to contact customer service but it's extremely hard to get in touch with to discuss problems they expect you just to email them and they will get back to you in time. Also the quality of the item... (read more)
Littlewoodsrep's Response to Mollieblake's Review
Written on: 10/10/2012
Hi Mollie,
We are very sorry to hear that you are not happy with your account. Our payment terms are clearly displayed on our website and in the terms and conditions that you would agree to when applying for an account.
Payment is requested every 28 days so this does mean that the payment date will change for each statement. We post statements to you and also display the statements on your online account which will indicate when the payment is due.
With regards to your purchase - if you are not happy with the quality of this item you can email us at Help@littlewoods.co.uk and we can look into this for you.
Many Thanks
Dave
Littlewoods Help Team
Reply to this comment
Davidfitzpatrick's Response to Mollieblake's Review
Written on: 15/10/2012
I had a similar problem. Their accounts department is set up to catch people out I think. I paid of my debt to them and will never use them again.
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★☆☆☆☆
“REWARDS SCAM”
Written on: 01/10/2012
Can't state enough how much of a scam this book is. Read the terms and conditions of your rewards. For every item you buy on your rewards and return if not suitable they credit you the amount back twice but then charge you either 20weeks or 52weeks for one of the credits. So now I have the privilage of paying £300 back over 52 for an item I dont have (returned)that I bought on my rewards. This can't be legal. (read more)
Littlewoodsrep's Comment
Written on: 02/10/2012
Hi,
We're sorry to hear that you are not happy with how our Rewards scheme is calculated.
Your Rewards would be applied to your item either in full or partially with the remaining cost of your order being charged to your account. Should you then return the item we would issue a credit to clear the item balance from your account and then debit your account for the amount of the Rewards which would then be eligible to use again on a future order. This is done to ensure your account balances - for example if you purchased an item for £1.00 as below:
Item charged to account - Debit Balance of £1.00
Rewards used as payment - Credit applied for £1.00 equals £0.00 balance
Item subsequently returned - Item credited for £1.00 so account in credit by £1.00
Rewards returned to you for future use - account debited by £1.00 to equal £0.00 while Rewards balance returns to £1.00 for future use.
If we can help with this query in any more detail - specifically relating to your account - then please email us at Help@littlewoods.co.uk.
Many Thanks
Dave
Littlewoods Help Team
Reply to this comment
★☆☆☆☆
“TERRIBLE CUSTOMER SERVICE / MONEY GRABBING COMPANY”
Written on: 30/09/2012
My advice is to stay well clear. I wish I had never heard of this company. Very poor customer service ect. Watch what you spend and keep an eye on the (pay every 28 days rule) I wouldn't wish this company on my enemy. (read more)
Littlewoodsrep's Comment
Written on: 30/09/2012
Hi there,
We're really sorry you feel this way.
If there is anything you would like us to help with, or if you have any questions, please do not hesitate to email us at Help@Littlewoods.co.uk and we'll do what we can.
Many Thanks
Lizzie
Littlewoods Help Team.
Reply to this comment
★☆☆☆☆
“Scamming money grabbers.”
Written on: 12/09/2012 by CharleighDennis
I am appalled with the way that I have been treated by the Littlewoods team! I am being charged £12 and have been given a default charge which will give me bad credit rates all because my payment was two days late. My payment was two days late because I pay online and there website kept logging me out every time I typed in my account details. I tried logging in numerous times the day the money was due until I got fed up and gave them a call. I was on the phone for over half an hour by that... (read more)
Littlewoodsrep's Response to CharleighDennis's Review
Written on: 19/09/2012
Hi CharleighDennis,
We're sorry you feel this way.
As per our Terms and Conditions payments must be made every 28 days and the payments must reach us by the date shown on your statement. If this is not met then charges will be incurred.
We do apologise that we were having problems with our website when you tried to may your payment, however, we do have other methods of payment that can be used in cases like this.
Here is a link to show you the methods of payments that we use.
http://www.littlewoods.com/help/en/online-help-system.page
We will be sure to pass your feedback on.
Many Thanks
Lizzie
Littlewoods Help Team.
Reply to this comment
See next 10 reviews
Showing 31 - 40 of 170 Reviews
★☆☆☆☆
“Still waiting...”
Written on: 05/09/2012 by woowoo22
So we ordered a sofa with Littlewoods back in July. The first sofa we ordered was thought had gone through ok, turns out when we called to confirm delivery it hadnt actually been order and had subsequently gone out of stock. We then chose another sofa 2 days after which we are still waiting for. We received a text message to say our order is delayed and that they would like to offer us 15% off our next order - (I dont want 15% off my next order I just want my sofa) everytime we call up to... (read more)
Littlewoodsrep's Response to woowoo22's Review
Written on: 06/09/2012
Hi WooWoo22,
We are really sorry to hear that you have not yet received your order and would like to help.
Please email us at Help@littlewoods.co..uk and we can review your items delivery tracking to find out where the delay has occured.
Many Thanks
Dave
Littlewoods Help Team
Reply to this comment
★☆☆☆☆
“poor quality sofa”
Written on: 03/09/2012 by hayley17
cant beleive the way i have been treated by littlewoods , ordered leather sofas , when the came the two seater ars looked a bit flat , so the got someone to come out and have a look , he the refilled the arms with foam , noticed now my 3 seater , the leather on the seating area as become all loose and saggy only had these sofas 5 months ,i rang littlewoods saying am not gappy with these sofas at all and that i wanted to return them and swap for a diffrent sofa , the told me thay cant return... (read more)
Littlewoodsrep's Response to hayley17's Review
Written on: 04/09/2012
Hi Hayley17,
We're really sorry to hear that you are not happy with your sofas. We can ask for an engineer to call out to inspect your 3 seater sofa to see if the problems that have affected both of the sofas is a result of a manufacturing fault or can be repaired.
Please email us at Help@littlewoods.co.uk and we can help.
Many Thanks
Dave
Littlewoods Help Team
Reply to this comment
Debbloc's Response to hayley17's Review
Written on: 19/02/2013
I am the same, three times been out to repair my sofa which is not even six months old, still not fixed so am awaiting an uplift and full refund, they will send me a cheque once they have received the sofa which can take around 5-10 days then that will need to go into my bank to clear another 5 days, in the meantime l am left nearly 3 weeks with nothing to sit on until l get my funds to go and buy a new one from a store which can take around 6 weeks, l am so angry with littlewoods as l have been a customer with them for years, not even received an apology or an offer of a good will gesture, appalling!
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★★★★☆
“The clothes sales are fabulous - do NOT buy furniture”
Written on: 23/08/2012 by StephenDG (1 review written)
I only ever buy clothes in their sales, never, ever buy electricals or furniture - expensive, overpriced and the 'customer service' does not exist! They seem to make their money from folk that are financially stupid but if you know what you're doing - example clothes in the sale - you'll be fine :-) just don't expect to deal with their 'service' team. Ipad, 16gb - littlewoods - £503.00 - argos - Ipad 32Gb - £479.00 Be savvy and use with caution and don't expect delivery's when stated... (read more)
Littlewoodsrep's Response to StephenDG's Review
Written on: 28/08/2012
Hi StephenDG,
If we can help with any queries you may have with your account or any orders you have placed then please email us at Help@littlewoods.co.uk.
Many Thanks
Dave
Littlewoods Help Team
Reply to this comment
Stephendg's Response to StephenDG's Review
Written on: 28/08/2012
Hi Dave,
Thank you for your reply. Do you really think I haven't contacted your team? What do you think this review is about?
This is not about a single bad experience but rather several over a long period of time.
I stand by my comments - I trust the labels of the clothes I buy, I trust that they will not develop defects a few weeks down the line. I do not trust those who supply your furniture and experience tells me that when problems do arise your team will do nothing to help.
As stated before - buy clothes aplenty (only well known labels though) DO NOT buy furniture or expect any aftercare "service'!
Thanks again.
Reply to this comment
★★★★★
“one happy customer.”
Written on: 22/08/2012 by ant3004 (1 review written)
After reading so many terrible reviews after i had placed my order i started to panic that i would not get my item, how wrong was i?! received my order 2 days before the date stated, very friendly courier, great quick response by there online customer service, all in all, a very happy customer! (read more)
★☆☆☆☆
“Thieves and Incompetent ”
Written on: 21/08/2012
Going to cut a really long story short, I ordered an item that was never delivered (but the 'delivery' company Yodel claimed that it was!) I was subjected to abuse from a Yodel driver, spent nearly £40 in phone calls trying to sort the issue out, phoned every few days over a period of 2 months and each time I was fobbed off by another department/invesigation team who qiote frankly were useless. The icing on the cake was when I sent them a copy of my signature that clearly and very obviously... (read more)
Littlewoodsrep's Comment
Written on: 21/08/2012
Hi,
We are sorry to hear this.
If you would like us to check if the complaints department have recieved your email, please email your details to Help@Littlewoods.co.uk and we will be happy to look into this for you.
Many Thanks
Layla
Littlewoods Representative.
Reply to this comment
Littlecrooks's Comment
Written on: 22/08/2012
The response from littlewoods below is precisely why they are imcompetent!
If you read my post you would see that I have been in constant contract with differing people at Littlewoods (including on the mail address you provided) I have sent numerous emails to that mail address and have received responses that were poor and have fobbed me off. It's the 'help' @littlewoods that told me that my sigature was the one that matched the docket. So no thanks I'll be taking this to court!
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★☆☆☆☆
“DO NOT USE THIS CATALOGUE”
Written on: 20/08/2012
Im telling all you guys out there do not use this catalogue. There Customer Service staff are not only rubbish and have no idear what they are talking about but they are rude and unhelpful. I opened account with them last november order good on buy now pay next year and kept getting statments through saying I owed money it took me 6 months to sort that bit of the problem out. It turns out when I had sent goods back and the ones that I had kept didnt get updated to the buy now pay later. ... (read more)
Littlewoodsrep's Comment
Written on: 20/08/2012
Hi,
We are very sorry to hear of the problems you have experienced with your account and would like to help.
You can email us at Help@littlewoods.co.uk and we can look into your account to provide assistance.
Many Thanks
Dave
Littlewoods Help Team
Reply to this comment
★☆☆☆☆
“Littlewoods are a joke (and one that's not funny)”
Written on: 08/08/2012 by mrinappropriate
i ordered a pair of boots on 18th july. They said that they would be here by the 20th. No boots arrived. 10 phone calls and nearly a month later i keep getting fobbed off. And they wont refund me until they investigate it. The moral of this story - dont shop here. (read more)
Littlewoodsrep's Response to mrinappropriate's Review
Written on: 10/08/2012
Hi mrinappropriate,
We're really sorry to hear this and for the delay you have experienced.
If you would like to email us at Help@Littlewoods.co.uk and we will look into this for you
Many Thanks
Lizzie
Littlewoods Help Team
Reply to this comment
★☆☆☆☆
“rude staff, interest free is a lie Shop Direct are a...”
Written on: 06/08/2012 by charz1988
okay so i fpund out i was pregnant. had to stop working as i was a barmaid. so i got an account woth very and littlewoods. Very os cheaper and was so easy to keep up with payments. Littlewoods was for some mad reason unable to set up a direct debit to take payment for what i owed. beong pregnant my memory was terrible. and having a 3year old to care for meant i was very busy. i explained to them that i can pay it but they jist have toake adirect debit or standing order. anyway, they agreed... (read more)
Littlewoodsrep's Response to charz1988's Review
Written on: 08/08/2012
Hi Charz1988,
We are very sorry to hear of your experiences and would like to help if possible.
If you could email us at Help@littlewoods.co.uk we can speak to our Accounts team who will be able to contact you to discuss a repayment plan for your account.
Many Thanks
Dave
Littlewoods Help Team
Reply to this comment
★☆☆☆☆
“We ordered a bed for my son and we waited 1 month...”
Written on: 02/08/2012 by Chappy1234
We ordered a bed for my son and we waited 1 month before it arrived because of a two week delay to unpack and find that the end of the bed was missing so we rang up and told littlewoods they said the part would be with us within 1 week.The week passed no package arrived another phone call was made to littlewoods to find out that it hadn't even been orderd another weeks wait then we got a phone call to say you part cannot be delivered as the range has been discontinued so we are now left with... (read more)
Littlewoodsrep's Response to Chappy1234's Review
Written on: 08/08/2012
Hi Chappy1234,
We are very sorry to hear that you have not received your full order and would like to check to make sure that your query is being investigated and will be resolved.
Please email us at Help@littlewoods.co.uk and we would be happy to help.
Many Thanks
Dave
Littlewoods Help Team
Reply to this comment
★☆☆☆☆
“Ordered Thrice over 1 month ago, no delivery as yet”
Written on: 30/07/2012
I have been trying to get the same item delivered to me for 6 weeks. The first order was cancelled at the depot without any notice. No contact from the delivery driver was ever made before or after the scheduled delivery date. The second order has yet to be delivered with the reason given as "Unable to deliver unable to locate property". No attempt has been made to contact me and Littlewoods have delivered to that address in the past. When I call Littlewoods I am always asked to chase down... (read more)
Littlewoodsrep's Comment
Written on: 31/07/2012
Hi,
We are very sorry to hear of the problems that have affected your order and would like to help.
Please email us at Help@Littlewoods.co.uk and we will be able to contact the couriers to find out why your deliveries have failed and can re-arrange the delivery for you.
Many Thanks
Dave
Littlewoods Help Team
Reply to this comment
See next 10 reviews
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Littlewoodsrep's Comment
Written on: 26/04/2013
Hi there,
We're sorry to hear this.
As this is a Financial Services query then our Customer Services are unable to help with payment queries of this nature as they aren't trained in this area, but if you call our Arrears team on 0844 822 4646 they may be able to help further.
Many Thanks
Lizzie
Littlewoods Help Team.
Derek64's Comment
Written on: 26/04/2013
already tried this and was told on 2 different occasions i am to pay what you tell me and you are prepared to budge on it
Derek64's Comment
Written on: 26/04/2013
PLEASE DISREGARD ABOVE COMMENT DUE TO SEVERAL TYPO's
already tried this and was told on 2 different occasions i am to pay what you tell me and you are not prepared to budge on it