Freemans www.freemans.com Catalogue Reviews

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0.4 stars
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Average Ratings for Freemans www.freemans.com

  • Value for Money1.5 stars
  • Reviewer Ratings0.3 stars
  • Overall Rating0.4 stars

16 Reviews For Freemans www.freemans.com

  • Guest 6th Nov 2009

    Reviewer rating: 1 stars


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    Good enough quality goods, if a bit expensive, but don't ever try to return anything to Freemans. Ever since they switched from letting us send goods back via the Post Office it has been a pain the backside trying to return items. You will be given date after date for the courier to collect something and time and time again you will come home to find them sitting exactly where you had left them. I have two items here - one has had four collection dates, the other has had one.

    Last time I tried to make a return, I had to go away on holiday having left the parcel sitting out and just had to hope that it was the courier and not some sticky fingered ned who found it first. The time before that, I think I had four dates. There will not be another order.

  • Guest 5th Nov 2009

    Reviewer rating: 1 stars


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    Good enough quality goods, if a bit expensive, but don't ever try to return anything to Freemans. Ever since they switched from letting us send goods back via the Post Office it has been a pain the backside trying to return items. You will be given date after date for the courier to collect something and time and time again you will come home to find them sitting exactly where you had left them. I have two items here - one has had four collection dates, the other has had one.

    Last time I tr ...

  • Guest 10th Sep 2009

    Reviewer rating: 1 stars


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    Pray you never have a problem with Freemans, because they really don't care ! I ordered a laptop from them, being careful to choose the spec that would suit my needs. When the Laptop arrived I unpacked it and started to use it, it wasn't for another 2 weeks I noticed they had sent a lower spec machine - less Ram, Smaller Hard Drive, different processor the list goes on. Therefore a much lower spec machine, but still the same price as the one ordered.

    Customer services couldn't have cared l ...

  • Guest 21st Aug 2009

    Reviewer rating: 1 stars


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    Freemans catalogue seem to have gone downhill over the past few years. Their recent financial problems and subsequent restructuring have done nothing to resolve their sevice problems. As a customer who always pays in full, and on time, I have experienced a string of accounting errors from them last year, and again over the last few months. I have been billed for fully paid items three times over and charged interest and penalty fees for these items each time. Mistakes happen for sure, but this c ...

  • taylor1996 Rank: Corporal 3rd Jul 2009

    Reviewer rating: 0 stars


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    extremly poor after care from Freemans
    dismissive and rude customer "care" team who are unaware of my rights as a consumer
    following instruction to put my complaint in writing wich i did and sent(as recomended) by recorded delivery i have just discovered that they will not accept delivery of letters sent by recorded delivery.
    i am very unhappy as this is a waste of my time and money.it will take another 2 weeks to wait,meantime the washing cotinues to pile up

    regards to a washing machine wich ...

  • Guest 1st Jul 2009

    Reviewer rating: 0 stars


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    I have been a freemans customer for nearly 10 years and never had a problem with them, however on my recent statement there was a charge of £4.95 that I didn't recognise so I emailed them. I was advised this was a late returns charge as the returned item was received outside of the 14 day approval time. I agreed it was, but it was recieved late due to the courier not picking the item up promptly and then it in my mind being held up in their warehouses before being dealt with. Rather than ...

  • Guest 20th Jun 2009

    Reviewer rating: 0 stars


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    We had to return an item at the beginning of May and despite several phone call etc Freemans still have not refunded the money. They lost a form that we had to fill out and then refused to email or fax it to us, it had to be sent by post!!
    Totally useless

  • laurahm Rank: Lance Corporal 14th Jun 2009

    Reviewer rating: 0 stars


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    The majority of the products have been good quality.

  • jweir 13th Jun 2009

    Reviewer rating: 0 stars


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    I wish I had read the reviews here before buying from Freemans. I've just experienced the worst standard of so called customer service from them I have ever experienced. I will stick to the much much better online site's I usually happy buy from and advise everyone to steer clear of Freemans.

  • julie197010 3rd Jun 2009

    Reviewer rating: 0 stars


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    Avoid Freemans like the plague!! I've had an account with Freemans for 5+ years and never had any problems but over the past week or so it has been a complete nightmare. It all started when some post they sent to me was returned to them as 'addressee has gone away'. I have no idea how this happened apart from our postman being useless. I didn't actually find this out until I had problems logging on to my online account to pay my monthly statement off. The website informed that I couldn't log in ...

  • fever 30th May 2008

    Reviewer rating: 0 stars


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    I have shopped with many Home Catalogues but experienced 100% dissatisfaction with Freemans:

    * REALLY bad customer service, the lady on the other end was practically shouting!!! After trying to confuse me for more than 5 minutes she understood 1 point, then passed the call to someone else. The next lady was also unable to help and forwarded my call to a different department.

    * I have not received any discount on my order yet, although i had a photocopy of the order form and had clearly written ...

  • Guest 28th May 2008

    Reviewer rating: 0 stars


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    Been messed about with delivery of living room suit, been going on for over 5 months. Worst dealings i have ever had with a catalogue

  • buyer100 22nd Apr 2008

    Reviewer rating: 0 stars


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    Recently ordered 2 items which were in stock, did not receive them and when i rang up to query, i was told that they were stuck in the system. so they would sent them by next day delivery foc. the next day they still didn't arrive, called again and was told that they weren't sent by next day delivery.
    i queried this further and was told that appartently the courier had attempted to deliver several times but could not gain access to my flat. when i said that we have a concierge service for delive ...

  • FedUpWithFreemans Rank: Staff Sergeant 7th Apr 2008

    Reviewer rating: 0 stars


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    The Freemans Catalogue online is poor. On 23rd November 2007, I ordered a Toshiba laptop and warranty online (all but one of my orders were placed online) for my husband as a Christmas present which, according to Freemans website (www.freemans.com), would be delivered in 10 days. I received written confirmation of this. Two weeks later I called to chase up my order and was promised a call back.
    I called again on Monday 17th December and spoke to a, I felt rude operator who claimed Freemans co ...

  • lucyelliott 27th Mar 2008

    Reviewer rating: 0 stars


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    Where can I start, Freemans are a joke, firstly I was a new customer and did not receive my introductury 20% discount. I live in a block of flats and as I was not in when they delivered the items the courier decided to leave £400 worh of items in the bin cupboard and stick a note through the door into a shared letterbox, when I went to collect they were not there. I contacted them and they resent the goods, but they arrived too late, I arranged collection through there website, the courier ...

  • y harrison 29th Dec 2007

    Reviewer rating: 0.5 stars


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    www.freemans.com have up to date fashion and good selection and sizes. Just watch your payments. I was overcharged for late payments when I'm sure I had made the payments early.

  • Julabubs Rank: Corporal 24th Apr 2006

    Reviewer rating: 2 stars


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    I have been a customer of Freemans catalogue for years, and I have spent hundreds of pounds with them. I mostly found them to be OK. Recently, I have ordered three separate orders, two of which never turned up, and one appeared two days later after I complained to Freemans. Freemans did refund the amount to my account, but now I do not trust the courier service they use. What happens if I order something expensive and they say I am at fault next time? I have closed my account and will contin ...

  • hipkiss123 Rank: Corporal 1st Jun 2005

    Reviewer rating: 0 stars


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    I bought a TV package which cost just under a grand through Freemans, unfortunately the DVD player was found to be faulty after they'd sent out one of their repair guys and they would not replace just the dvd player..... the whole package had to be boxed back up and returned through their courier (which seems a bit daft). I decided not to get another one through Freemans but purchased another package elsewhere. Anyway, when I got my next statement I saw that had still charged me for the package ...

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