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| Value for Money | 2.8/10  |
|---|---|
| Reviewer Rating | 0.6/10 |
| Overall Rating | 1/10  |
Full review by
fever
on 30th May 2008
User Rating : 0
Respect :
0
Good Points: Nothing
Bad Points: Everything
General comments: I have shopped with many Home Catalogues but experienced 100% dissatisfaction with Freemans:
* REALLY bad customer service, the lady on the other end was practically shouting!!! After trying to confuse me for more than 5 minutes she understood 1 point, then passed the call to someone else. The next lady was also unable to help and forwarded my call to a different department.
* I have not received any discount on my order yet, although i had a photocopy of the order form and had clearly written the code.
* I was sent the wrong goods and charged a wrong price for the ones that were correct.
*I was sent an original statement which required me to pay for all the goods (including returned items). The updated statement was sent after more than 31 days with a charge for a default reminder fee of £12. A reminder which I never received.
fever's review and ratings | 147 words
Review by
Guest.
on 28th May 2008
User Rating : 0
Respect :
0
Been messed about with delivery of living room suit, been going on for over 5 months. Worst dealings i have ever had with a catalogue
Guest.'s full review | 24 words
Review by
buyer100
on 22nd Apr 2008
User Rating : 0
Respect :
0
Recently ordered 2 items which were in stock, did not receive them and when i rang up to query, i was told that they were stuck in the system. so they would sent them by next day delivery foc. the next day they still didn't arrive, called again and was told that they weren't sent by next day delivery.
i queried this further and was told that appartently the courier had attempted to deliver several times but could not gain access to my flat. when i said that we have a concierge service for delive ...
buyer100's full review | 187 words
Review by
FedUpWithFreemans
on 7th Apr 2008
User Rating : 0
Respect :
0
The Freemans Catalogue online is poor. On 23rd November 2007, I ordered a Toshiba laptop and warranty online (all but one of my orders were placed online) for my husband as a Christmas present which, according to Freemans website (www.freemans.com), would be delivered in 10 days. I received written confirmation of this. Two weeks later I called to chase up my order and was promised a call back.
I called again on Monday 17th December and spoke to a, I felt rude operator who claimed Freemans co ...
FedUpWithFreemans's full review | 358 words
Review by
lucyelliott
on 27th Mar 2008
User Rating : 0
Respect :
0
Where can I start, Freemans are a joke, firstly I was a new customer and did not receive my introductury 20% discount. I live in a block of flats and as I was not in when they delivered the items the courier decided to leave £400 worh of items in the bin cupboard and stick a note through the door into a shared letterbox, when I went to collect they were not there. I contacted them and they resent the goods, but they arrived too late, I arranged collection through there website, the courier ...
lucyelliott's full review | 186 words
Review by
y harrison
on 29th Dec 2007
User Rating : 1
Respect :
0
www.freemans.com have up to date fashion and good selection and sizes. Just watch your payments. I was overcharged for late payments when I'm sure I had made the payments early.
y harrison's full review | 39 words
Review by
Julabubs
on 24th Apr 2006
User Rating : 4
Respect :
0
I have been a customer of Freemans catalogue for years, and I have spent hundreds of pounds with them. I mostly found them to be OK. Recently, I have ordered three separate orders, two of which never turned up, and one appeared two days later after I complained to Freemans. Freemans did refund the amount to my account, but now I do not trust the courier service they use. What happens if I order something expensive and they say I am at fault next time? I have closed my account and will contin ...
Julabubs's full review | 128 words
Review by
hipkiss123
on 1st Jun 2005
User Rating : 0
Respect :
0
I bought a TV package which cost just under a grand through Freemans, unfortunately the DVD player was found to be faulty after they'd sent out one of their repair guys and they would not replace just the dvd player..... the whole package had to be boxed back up and returned through their courier (which seems a bit daft). I decided not to get another one through Freemans but purchased another package elsewhere. Anyway, when I got my next statement I saw that had still charged me for the package ...
hipkiss123's full review | 567 words
