Vertbaudet Catalogue Reviews

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Latest Reviews

“Disgusting never again! ”

★☆☆☆☆

written by omChase204 on 10/08/2017

bad custumer service and Delivery... Never heard from them every time contacting the custumer service!

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“Don't bother”

★☆☆☆☆

written by LandinQuinn on 04/12/2016

Don't bother ordering anything here as chances are you will probably never see them! I've had not one, but TWO parcels failed to be delivered as Hermes apparently did not have the correct delivery information. Either this is a glitch on their system, Vertbaudet's system or the parcels are going 'missing'. I have been waiting over two weeks now for my baby's winter coat and shoes for my son. It's a shame as their clothes and products are good quality. The refund process is also stupidly slow. Clearly the bosses at Vertbaudet do not care that their delivery service is a complete shambles!! I have wasted enough time, energy and money with this company and will never order from them again. AVOID VERTBAUDET AND HERMES.

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“Extremely disappointed and upset”

★☆☆☆☆

written by on 05/05/2015

I placed an order for matching nursery items for number etc and matching wall stickers and arranged for them to be delivered to my local parcel shop. The first parcel was sent out very fast and I collected one item 2 days later. According to my order history however this item has still not even been sent. I was not asked to sign for anything at the Parcel shop when collecting my order. Two weeks later I was still receiving texts from the delivery company telling me to collect my item or it will be returned. I was still awaiting the wall stickers and so I went to the parcel shop to collect them. I was advised there was no parcel for me. I therefore emailed Vertbaudet and a few days later I had a telephone call to advise that my order was at the parcel shop and that I had to collect it that day otherwise it would be returned. I'm heavily pregnant and was very ill that day however still went the parcel shop. Surprise surprise it was not there. I call the customer services Who advised me that I would have to wait until the following week to speak to somebody in the parcel shop department. They would have re-ordered the item but it was out of stock and has now been removed from the website. I have painted the nursery to match the colour scheme exactly. This morning I received an email advising me that the delivery company have lost the order on the way to the parcel shop despite me being told last week that it was there and I had to collect it. There are so many inconsistencies with their version of events and details seem to change every time I speak to them. Having now looked at other reviews in starting to question whether they ever had the item at all. Very disappointed with them and will not be using again.

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Laredoute's Comment

Written on: 06/05/2015

We are sorry to hear that your experience with Vertbaudet UK did not meet your expectations and we would like the opportunity to investigate your complaint and resolve to a satisfactory conclusion. Please can you contact us by email or telephone( details can be found at on the Vertbaudet UK web page) leaving your customer number and/or contact details and ask for Sharon Ingham or Chris Hobkinson to ring you back. Once again we are really sorry for the upset and inconvenience caused.

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“Nice clothes bad customer service and delivery ”

★☆☆☆☆

written by ClareEwing186 on 04/09/2014

Ordering from them has been a nightmare from start to finish. Firstly the don't confirm your order by email, waited ages for delivery to a shop but it never arrived and no one bothered to tell me until I called still waiting for my refund 3 weeks later as parcel not returned to them yet. Tried to re order but out of stock, re ordered something else and that was cancelled but they failed to notify me. Tried to re order but they wanted me to pay more than the original price us they still had my money from my first order that never arrived! Customer service is bad staff are rude and unhelpful. Called just before closing one day snd you could tell they just wanted to end the call to get out of there!! Will not put you through to a manager so you can actually sort out your problem. Very angry I want my refund and communication as to what is going on with it!!

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Laredoute's Comment

Written on: 04/09/2014

We are sorry to hear that the service you have received is not up to expectation, we would like to discuss this further to resolve the problem. Can you please contact our customer care team either by telephone or email, leaving your customer account number and a contact number asking for a Manager call back quoting review centre. Thank you

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“Free gifts offered to lure you in”

★☆☆☆☆

written by 264Urquhart on 26/05/2014

I am really disappointed I placed an order with vertbaudet as they were offering a free jungle design tent, when my order was received they had swooped it for a cat box? So I emailed customer services and they told me that as the tent was out of stock and no further deliveries were due they replaced the item. I understand it's a free gift and I don't mean to be ungrateful however I feel the purpose of them offering it was to get us to order (and it worked) and then they didn't deliver worse still they didn't even let me know. Anyway like a fool as I really wanted the tent my oh said he would order us a gift again the tent was showing in stock 4 days later and again they have substitutided it for the cat box no contact again! It's not a very good way to treat your customers to advertise something and not amend your website if it's oos or ignore them and not advise that you are unable to deliver. I think the best thing is just to return everything to them why deal with a company that doesn't care about its customers. I may sound petty to some I know but still stand that the free gift is used to lure us in so is just as important.

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Laredoute's Comment

Written on: 29/05/2014

We are sorry to hear of your disappointment in receiving our alternative free gift. When preparing a promotion we calculate the number of orders expected and order free gifts accordingly. Unfortunately this promotion far exceeded our expectations and therefore we had to substitute the free gift as per our T&C's. We would like the opportunity to discuss your complaint further therefore could you please ring our customer care team leaving a telephone number asking for Sharon Ingham to contact you back. Thank you

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“Never Again!!!!”

★☆☆☆☆

written by McKee100 on 05/04/2014

Well where do I start, first of all they gave my delivery like a month later with half the things I ordered missing and then I checked the sizes are a lot smaller than you think, I ordered 9-12 months for my LO and it looked like it was a newborn size waste of money and was really upset because really wanted to put the clothes on for a party never will I ever order for here again. P.s SAVE YOURSELVES FRIM GETTING UPSET

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Laredoute's Comment

Written on: 11/04/2014

We are sorry to hear that your experience with Vertbaudet UK did not meet your expectations and we would like the opportunity to investigate your complaint and resolve to a satisfactory conclusion. Please can you contact us by email or telephone( details can be found at on the Vertbaudet UK web page) leaving your customer number and/or contact details and ask for Sharon Ingham to ring you back. Once again we are really sorry for the upset and inconvenience caused.

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“Happy with service - first time customer”

★★★★☆

written by Sair928 on 13/02/2014

Hi, I'm not one for writing reviews but having just received my first order and then reading the reviews (so typically me!!) I was shocked to see so many bad ones so I thought I would give them a positive one as I have been happy with my order so far. Like many others I was bombarded with coupons and booklets with free gift and money off codes. Ordered 4-5 bits to test the products but glad I measured baby first as he is a big boy 21 lb and only just 6mths! With his measurements I needed to order a 12 month size which only just fits him so be ware of this. Quality of goods is very good, pleased with them. Order took just under 2 weeks to be delivered and all products ordered present. Initially, I struggled too with the discount vouchers disappearing so had to process my final order twice. Just make sure you double check the prices before you proceed to the confirmation page. All in all I will use them again, love the individuality of the clothes and nursery items, love the free train gift, would have happily bought this if it hadn't been a freebie, my little boy loves it!!

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“Never order with them! ”

★☆☆☆☆

written by on 12/02/2014

Terrible experience to order with vertbaudet. Website was terrible, could not order using one email address. Was told to use someone's email address to order.... Now they don't want to 'discuss the order with me' as I am not the email account holder! Order 5 items 7 weeks ago, after 3 weeks of no delivery, I was told when contacting them, that 1 item was missing. After now 7 weeks and several calls (expensive) I have been told that my order was lost and the money will be refunded! That took over a week between this message and the money to be credited on my account. It then costed me to have this terrible experience with them as no compensation for the calls to customer services. Customer services rude, unhelpful most of the time and inconsistent information. Oh, and impossible to log a complain!! Never to use again!

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Laredoute's Comment

Written on: 12/02/2014

We are very concerned to read of the difficulties you have experienced when ordering, not receiving your order and the information you have been given.
As we are keen to resolve too your satisfaction, would you please ring our customer care team leave a contact number and ask for Chris Hobkinson to ring you back.

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“Not Worth the Time or Effort”

★☆☆☆☆

written by Mand1326 on 05/02/2014

I tried to order after getting a random catalogue through the post. £15 off first order and a free changing bag seemed like a good deal and having never heard of Vertbaudet before, let alone read the pitiful reviews, I decided to give it a go. Entered details, discounts appeared but when I created an account, discounts disappeared showing no changing bag and full price order. I called them, went through the whole process again, just at the point of giving card details after specifying I did not want a credit account, I was cut off! Really cannot be bothered going through the whole process again having already wasted about 45 minutes on it, however after reading some of the reviews suggesting they set up credit accounts without permission, I called back to confirm that I had no orders pending or showing and no credit account set up.

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Laredoute's Response to Mand1326's Review

Written on: 06/02/2014

We are very concerned to read of the difficulties you experienced whilst trying to place your first order with us then being cut off when calling. We are currently investigating these issues.
As we are keen to resolve your enquiry, to your satisfaction, would you please ring our customer care team leave a contact number and ask for Chris Hobkinson to ring you back.

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Mand1326's reply to Laredoute's Comment

Written on: 07/02/2014

No thanks. As stated, not worth it. Especially after reading the horrendous reviews about terrible delivery times, damaged and poor quality goods. I'm not willing to risk it. Will be sticking with Mothercare and Mamas and Papas

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Clare-2503's Response to Mand1326's Review

Written on: 02/06/2014

Pretty much the same thats just happened to me this weekend. False offer codes and full of rubbish when you ring them, which isnt cheap from a mobile to get absolutely nowhere. After reading all these thought im kinda glad i didnt get to place my order because it sounds like i probably wouldnt have got it anyway.

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“Terrible! Stay away from them!”

★☆☆☆☆

written by sunshinecoast-bc on 03/01/2014

I'm so furious about these guys! They sent me an email with a promotion "Get 2nd item 50% off" so I went ahead and ordered a regular price item for €12.99 and then a sleep sac for the original price of €37 which was reduced to half price in my shopping cart. Plus €5.90 shipping costs. The real deal was the sleep sac of course and I was willing to get a different item and pay shipping basically to just receive the sleep sac. Well when I received my package the sleep sac was missing, only the other regular priced item was shipped. I have NEVER received any email regarding this matter, and when I ordered the sleep sac it definitely indicated it was in stock! They didn't charge me for the sleep sac but now I ended up paying $28 (conversion to Canadian dollars) for 1 pair of pants!!! Ridiculous. In fact I get the feeling they promote not in stock items on purpose to make money with regular priced items and then just cancel the orders for the items which would have been the actual good deal for their customers. VERY shabby! Not to mention their customer service is useless and their English is not professional at all. Stay away from ordering with them and you save yourself some headaches!

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Laredoute's Response to sunshinecoast-bc's Review

Written on: 10/01/2014

Here at Vertbaudet UK we are sorry to hear that your experience with Vertbaudet com did not meet your expectations, we would suggest that you email them again with your complaint as unfortunately we are unable to deal as this review site is for customers who have ordered through Vertbaudet UK only

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“Happy again, thank you!!!”

★★★★★

written by Nikogda on 04/12/2013

The last order was so quick and snow suit with £15 off is beautiful!!!! Plus free musical set for my baby, the best service I ever received this year. Yes, true, I had some canceled orders and looooong deliveries but now I love you again and will be buying again!!!

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“Excellent service”

★★★★★

written by on 24/10/2013

I never submit reviews, but on this occasion feel that I must. I was almost convinced not to place an order with Vertbaudet having ready such poor reviews on this website. However I wanted the item and went ahead. I can only say that the ease of purchasing, the quick delivery and the quality of the item were all very good indeed. The only problem is that the jacket may be a bit too big for my grandaughter as I was pursuaded by the comments to go for a larger size, but that was of my own choice. The excellent tracking of the parcel until delivery was excellent and it arrived well within four days. the website is very clear and easy to use. I will certainly buy again.

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Laredoute's Comment

Written on: 24/10/2013

Thank you for your comments. If you find that the size is too large we do offer an exchange service. You can contact our customer care team and we will send out a replacement on free delivery.

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“Steer clear of this company”

★☆☆☆☆

written by janeen1707 on 11/10/2013

I placed my first order with them, the offer was a beautiful cream and green changing bag with animals on for free with the first order so I thought why not! Order arrives and I get a off white tiny plastic bag so I call them to be told sorry they are on a 3 week delay and you will get one then. 2 days later another parcel arrives with the same awful tiny plastic bag - so I call them to be told sorry we ticked the wrong box let me put you through to customer services and they will correct this. I get the ever so UNHELPFUL woman! Plain rude. She says the bag we offered is no longer available so you won't be getting one...... What and that's it is it?! She says yes! totally shocked I said I feel like sending my order back, she said fine I've arranged a collection for the next two days!! What? So I ask to speak to her boss, yes they are in meeting but will call you back.... still waiting! Trading standards here I come.......

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Laredoute's Response to janeen1707's Review

Written on: 14/10/2013

I am very conerned re the level of service you have received and would like to take the opportunity to resolve this matter for you have not already been contacted by a Manager. Can you please send your customer number via email - thank you Sharon Ingham Customer relations team leader.

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“Extremly slow delivery”

★☆☆☆☆

written by on 20/09/2013

Its just a shame. They lied on their website about delivery date. It us mention that you gonna have your order next day or a day after, but i just don't receive anything after 4 days. And thay dd not any hints about the whereabouts of the order. No way you gonna hear anything from them About your order. And if you phone them they put ypu on hold and seem to forget. Its just waste of time. Its 4 days now i didn't get anything. Pathetic service.

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Laredoute's Comment

Written on: 01/10/2013

Hi sorry to hear your order didnt arrive on our next day delivery service can you please send your customer details, I can check what the issure was ant will then contact you directly

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“Extremely slow delivery”

★☆☆☆☆

written by d55555 on 11/09/2013

Customer service doesn't even care to tell you when the items ordered will 'finally' arrive. Really bad service. They probably delete all the negative reviews about delivery and customer service from their website.

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“AVOID - Worst ever online experiance”

★☆☆☆☆

written by on 23/07/2013

Such a shame I can only give 1 out of 5 stars, I would have preferred to give -5. I have just given their so called customer services a call, whoever was on the other end of the line most certainly did 'NOT' speak English, or any known language for that matter. Where to start? Wrong items sent Incorrect charge for wrong items! Damaged delivery Non-working website returns Customer service 'Help' line (!) unable to help... or speak... what a shambles.

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“Shockingly bad service!”

★☆☆☆☆

written by on 15/05/2013

Ordered a baby sun tent using a £15 special offer voucher and was also promised a free gift. Free gift arrived - postage was charged for the delivery with a note stating the tent was no longer available. Called customer services who apologised and said that they would re order the tent and refund the delivery for free gift. Received an email two days later to say tents no longer available!! Called again and was told that they would look into it and call me back the next day. No call back received and no refund for delivery. Sun tent is still showing on their website as available!! Terrible service. Cant get through on the phone any more either!.I want my tent and my call back and my refund!!!!

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“Discount rip off”

★☆☆☆☆

written by on 18/04/2013

New discount available up to 30% off plus an extra £15.00 off if you spend over £ 20 .00 from the summer range catalogue including already discounted items tried to order two items with a total of over £ 20.00 and was told offer does not include already discounted items , had a stroppy customer service assistant also , AVOID , AVOID , AVOID .

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“Fantastic”

★★★★★

written by on 16/03/2013

ordered £70 worth of stuff. All my items came within a week. All the things i orderd where great and really well made. Very Happy.

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“I have used Vertbaudet in past to buy bedding for my...”

★★★★★

written by M_I_W on 21/02/2013

I have used Vertbaudet in past to buy bedding for my little one and it arrived quickly and with no problems. I have recently ordered a few pieces for my little ones bedroom on Sunday evening. I was really suprised when they arrived on Wendesday morning! After reading all negative reviews and spending £300 I was really worried but all items were well packed and nothing was missing. Really happy with Vertbaudet!

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