Grattan Catalogue Reviews

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2.1 stars
Average rating for this product is: 2.1 out of 5

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Average Ratings for Grattan

  • Value for Money2 stars
  • Reviewer Ratings1.5 stars
  • Overall Rating2.1 stars

5 Reviews For Grattan

  • Guest 20th Oct 2009

    Reviewer rating: 1 stars


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    GRATTAN - AVOID THIS COMPANY LIKE THE PLAGUE!

    I placed an order on the Grattan website and as a first time customer I have experience an appalling service! The time they take to respond to a query is ridiculous! I ended up chasing them! When I ordered my items online it said that my items were in stock so like any other normal delivery service I assumed the items would be with me in 2-3 working days. It was only when I phoned them and asked 4 times when I could expect delivery of my items that I was told it would take 9 days and that 2 of the items I ordered were out of stock!!! There was no mention of this when I placed the order! The whole experience was incredibly frustrating and in the end I decided to cancel my order and informed them that I would never be using their service again! I will be mentioning them to friends but only to tell them to avoid!

  • Guest 19th Sep 2009

    Reviewer rating: 1 stars


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    I WAS a customer of Grattens for years and I say WAS because I have told them I do not want any more dealings with them. They have cause me so much stress over the past couple of weeks and I have been patronised by the staff over the telephone. I placed an order part of it arrived 3 days later and I paid for the one item I kept. The rest of the order did not arrive until 8 days later. I have been billed for the goods and told I owe £134 and not only have I returned them but they are chargi ...

  • currymusodave Rank: Corporal 8th Sep 2009

    Reviewer rating: 1 stars


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    My experience was even worse than the ones described here. I paid via cheque, which Grattan banked but failed to credit my account. The first I heard about it was that my next statement showed a £12 non-payment charge.

    I tried to phone but "all their operators were busy" - so I gave up that option after about 10 minutes.

    I then emailed them and they handled my emails very badly. I marked the first one FORMAL WRITTEN COMPLAINT - ACCOUNT IS IN DISPUTE which they tried to claim they had not ...

  • Guest 22nd Jul 2009

    Reviewer rating: 1 stars


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    No I would not reccomend Grattan to a friend .
    I also missed 1 payment after being a loyal customer for many years.
    I also was charge £12.00 All being that my total balance was £14.47. and the payment I missed was £5.00
    and NO they would not refund my penalty fee

    I will be closing my account as soon as possible

  • Christineburrows Rank: Sergeant 21st Aug 2008

    Reviewer rating: 3.5 stars


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    I have been a customer of Grattan for 25 years, unfortunately this loyalty appears to cut no ice with them and I was recently charged for missing a payment. I thought £12 was a bit much! After sending a snotty letter they refunded me. Pen is mightier than the sword!