Written on: 04/07/2012 by seasnail (1 review written)
My experience of being a Grattan customer has been very stressful and left me feeling extremely frustrated and angry. I have been charged for items i did not order or receive, for instance. The last time this happened, i ordered one ps3 bundle. This cost £399.90. They sent me one and then charged me for six! I was overcharged £1999.95! It took nearly a year and me going to the finacial ombudsman service before they put it right. in that time they tried every trick in the book to make me... (read more)
Written on: 16/06/2012
I have been a customer of Grattan for around 25 years, their customer service is disgraceful. I missed one monthly payment which was an oversight as I had been unwell and had to undergo an operation. They placed two lots of £12 onto both my customer accounts eventhough I had never missed payments previously, and had to contact them for their shoddy work when they could not even distribute amounts to my customers correctly, even though I completed the form to show where the money should... (read more)
Written on: 20/04/2012
This company needs to improve not only its goods but service . I have returned everything lately as quality is so poor and the service is appalling . They never return phone calls and blatantly lie and say they tried . They don't pick up returns and say its your fault Totally appalling , they need to compete with next and very who have modern goods and god service they are stuck 20 yrs behind (read more)
Written on: 10/09/2011 by Nellypitt (2 reviews written)
I have been trying to get a courier to pick up a return to Grattan for about five weeks. I booked on four occasions and no-one turned up. Grattan have charged me a late return fee and say that I couldn`t have booked. So, they are telling me I am lying to them. They have never accepted any responsibility or apologised for the stress and inconvenience caused to me. DON`T USE GRATTAN, THEY ARE ABSOLUTELY RUBBISH (read more)
Written on: 21/02/2011
I have been a customer of Grattans for many years until a nightmare began in October 2010 and is still going on.
I requested a Hermes courier parcel pickup and when he came he took another parcel that was for DHL pickup aswell which he should not have done.
I informormed Grattan immediately but I could not get anyone to be interested.
This DHL parcel was to be returned to Selfridges with £130.00 worth of goods in but to this day noone has found it and I have lost goods & money.
Grattan... (read more)
Written on: 13/10/2010 by Tafkar66 (25 reviews written)
Been a customer of Grattan for many, many years. Never had any problems. Would definitely recommend to friends (already have done).
As a catalogue offering interest free payments, obviously they are going to be more expensive that the high street stores. But if you wait for their special offers it is well worth the effort.
For instance, at the moment they are offering loyal customers 20% off everything except electricals. Add to this the 3 for 2 Christmas offers and it's a bargain.
I... (read more)
Written on: 08/10/2010
Had nothing but hassle since they changed computer system!! Been a good customer for years and always paid on time (and paid more than required), however, Septembers payment didn't go through, neither did 2 emails I sent complaining about the state of packaging from the recent parcels I received - they were battered, torn, ripped - and these were gift boxes!!
I then got a text to say the payment hadnt registered - which has cost me £12 - FOR A TEXT!! and £18 interest as I defaulted. I'm... (read more)
Written on: 20/10/2009
GRATTAN - AVOID THIS COMPANY LIKE THE PLAGUE!
I placed an order on the Grattan website and as a first time customer I have experience an appalling service! The time they take to respond to a query is ridiculous! I ended up chasing them! When I ordered my items online it said that my items were in stock so like any other normal delivery service I assumed the items would be with me in 2-3 working days. It was only when I phoned them and asked 4 times when I could expect delivery of my items... (read more)
Written on: 19/09/2009
I WAS a customer of Grattens for years and I say WAS because I have told them I do not want any more dealings with them. They have cause me so much stress over the past couple of weeks and I have been patronised by the staff over the telephone. I placed an order part of it arrived 3 days later and I paid for the one item I kept. The rest of the order did not arrive until 8 days later. I have been billed for the goods and told I owe £134 and not only have I returned them but they are charging... (read more)
Written on: 08/09/2009 by currymusodave (2 reviews written)
My experience was even worse than the ones described here. I paid via cheque, which Grattan banked but failed to credit my account. The first I heard about it was that my next statement showed a £12 non-payment charge.
I tried to phone but "all their operators were busy" - so I gave up that option after about 10 minutes.
I then emailed them and they handled my emails very badly. I marked the first one FORMAL WRITTEN COMPLAINT - ACCOUNT IS IN DISPUTE which they tried to claim they had not... (read more)
Written on: 22/07/2009
No I would not reccomend Grattan to a friend .
I also missed 1 payment after being a loyal customer for many years.
I also was charge £12.00 All being that my total balance was £14.47. and the payment I missed was £5.00
and NO they would not refund my penalty fee
I will be closing my account as soon as possible (read more)
Written on: 21/08/2008 by Christineburrows (6 reviews written)
I have been a customer of Grattan for 25 years, unfortunately this loyalty appears to cut no ice with them and I was recently charged for missing a payment. I thought £12 was a bit much! After sending a snotty letter they refunded me. Pen is mightier than the sword! (read more)
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