Scottish Power Gas Reviews
Summary
Review your Scottish Power Utility Company or find whether this is the best Gas Supplier for you. With the increasing number of Gas Providers available, determining which comes out Tops can be no less than difficult. Whether it is customer service or simply the cost, make comparisons from the reviews below and be informed to make your own decision.
Latest Reviews
★☆☆☆☆
“You left me without electric with a 4year old child.”
Written on: 27/04/2013 by Tabatha26 (1 review written)
I recently got an electric meter put in from yourselves and was topping up an awful lot. When i phoned it seemed that within the space of a month i had put £180 into the meter yet i had only used £30 worth of power. I checked my meter and noticed i had only 4p electric left so i went to the shop and got £30 put on my meter key put it in the meter and it took all that also and left me with the 4p. I phoned scottish gas and was put threw to lovely gentleman who explained to me that my... (read more)
★☆☆☆☆
“Incompetent and totally unresponsive”
Written on: 03/04/2013 by shujin
It all seemed OK with Scottish Power until my fixed contract was about to end. There was no opportunity to plan a switchover to a new tariff on the day my contract was ending, in advance. I was told that I had to arrange this switch on the day of my call, not on a future date. I wrote an email to complain about the lack of this opportunity to plan the changeover a few weeks in advance. No response came, not even an acknowledgment of my email. Brick wall. I waited until the day before the... (read more)
★☆☆☆☆
“£190 for a months supply”
Written on: 07/02/2013
As I reviewed this in the electricity section for Scottish Power I shall briefly say that the fact that this company can charge £190 a month for a 3 bed property where the only gas supply is to the boiler and the two occupants are out at work all day every day except the weekend is beyond me!! We are lucky to have two incomes however those who are benefits or the elderly will have my every sympathy. Come on [name removed] sort it out, why are we being charged so much for our supply and why... (read more)
Tonyhave's Comment
Written on: 16/04/2013
Scottish Power are a joke! I've just been told that for 2wks when i was practically away from my home i used over £81of gas alone! I've argued the case and after wks i've got a hollow victory...just over £41 refund! where do they get the numbers from!!!!
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★☆☆☆☆
“Bloody teeeeeeeeeeth! dont trust them!!!!!”
Written on: 02/12/2012
I am paying on average 35 pounds per week, I am topping up fivepounds every day on my pre paid gas meter.I have written numerous letters to them so I can have an engineer out to check my gas pipes as my next door neighbour hasnt had a gas bill since they moved to their new house 9 years ago. I am convince IO am paying for their gas. I live in a two bedroom semi house with just me and my son, so why am I being charged so much!!!!!!!!!!!!!!!! I am now refering my complaint to the energy... (read more)
★★☆☆☆
“Marketing Phone Calls”
Written on: 13/11/2012 by Zataoa (13 reviews written)
I was a customer of Scottish Power but moved home. The cancellation was fine and their tariffs were much of a muchness. The reason for the poor rating is the marketing calls, they will not stop. It's either a recorded message telling me to ring a different number to stop the calls, thus costing me to tell them to stop, or an agent who seems to take little notice of me asking them to stop calling me. This should be illegal by default, I would like to see heavy fines for all companies who... (read more)
★☆☆☆☆
“Scottish Power refusing to let me cancel”
Written on: 23/10/2012
I recently used Money Supermarket to switch energy supply to Scottish Power. I received a welcome email from Scottish Power on the 16th of October. I also received a Welcome pack by post on the 17th October, dated 15th of October. On the 19th October I sent a cancellation notice email to Scottish Power well within seven working days of receiving their Welcome email (as per the instructions on their own email from 16th October) and promptly received an automated response saying that they... (read more)
Wernotamused's Comment
Written on: 24/10/2012
Good news!
I wrote an email to theCustomerServiceDirector@scottishpower.co.uk complaining about the matter, and a few hours later they sent me an email stating that "I can confirm that the agreement with ScottishPower has now been cancelled and your gas and electricity supplies will remain with your preferred supplier."
I am happy it was sorted!
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★☆☆☆☆
“THREATENING”
Written on: 25/07/2012
I have been with Scottish power since I moved in about 18 months ago on a pre-payment meter and had never heard anything from then until 2 days ago. Since 2 days ago, I have received threatening letters, missed calls, voicemails and texts because I haven't been sending them my meter readings. I thought that was their job! I have no meter readings because it is prepaid. When I try to call them back I am unable to speak to anyone, just a voicemail, telling me to urgently give them my meter... (read more)
Tracys1965's Comment
Written on: 23/08/2012
In July last yr i was on holiday in Wales when i got a call on my mobile from a baliff who was outside my house with a locksmith as he was ready to enter my home and disconnect my electricity supply. I am on a prepayment meter but from some strange reason every time i topped up my meter the money was going to British Gas. When i phoned Scottish power they wasnt even interested and tried to say they knew nothing about it so who sent the baliff to my home, it certainley wasnt me.
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★☆☆☆☆
“say i owe them £836 in 3 months. NO WAY!”
Written on: 30/04/2012
i was in debt with these by £600 so set up a direct debit for £149 a month, so after 3 months they sent a letter sayin they want £157 so paid that for the next 6 months. aded up it comes to £1389 in 9 months. then gave my meter readings in last week they now want £163 a month and say i payed the debt in jan and i now owe them £836. IN 3 MONTHS, i have used this. i dont think so. so over the next 12 months i have to pay £163 to pay that debt back. add this up plus the £1389, this... (read more)
Guest's Comment
Written on: 19/07/2012
i had a bill come thro for 625 i thought wow i paid a hundred andalso contacted them saying it would be paid by end of month within 13 days had a letter come from them saying they were taking me to court for disconnection in 7 days so i thought ok so i paid them another £200 leaving my bill at £370 which should i add is also within the 7 days of this letter today exactly 8 days later they now passed it on to a baliff as i owe £370 i intend to be paying the rest off over the course of next week which means i have cleared a entire bill in 2 weeks ! i have now started my change to edf as when i spoke to scottish power they wanted to set up direct debit of 253 a month i rang edf and they gave me a complete run down using my energy tarrif and usage and will set direct debit up for 114 a month .....i cannot believe how they have acted it is disgusting and for that reason alone is why i am leaving !!
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Shadow01's Comment
Written on: 02/01/2013
i have just recieved my bill from these people and i owe 900 quid in a month beet that i dont bloody well think i do
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★☆☆☆☆
“Leaving Scottish Power is chaotic”
Written on: 21/09/2011 by pogs1511 (10 reviews written)
Headlines first: 6 weeks after giving my final meter readings, and after my final gas bill from Scottish Power, Scottish Power took more money by direct debit for gas and electricity. They will have to make a separate refund of this money for gas, and I still haven't received my final bill for electricity. Details: A meter reader took both readings on the 4th August 2011, but it took over a month, to the 13th September to get a final gas bill. They owe me money for gas. Then, the next day,... (read more)
★☆☆☆☆
“I WAS WITH SCOTTISH POWER ON A PREPAYMENT METER,NEVER...”
Written on: 22/04/2011 by dazzym (2 reviews written)
I WAS WITH SCOTTISH POWER ON A PREPAYMENT METER,NEVER OWED THEM ANY MONEY AT ALL,AND WE GOT A LETTER OFF THE DEBT COLLECTORS SAYING WE OWED SCOTTISH POWER MONEY.HOW CAN WE OWE MONEY WHEN WE'RE ON PREPAYMENT METERS AND WE WAS STILL WITH SCOTTISH POWER AT THE TIME.SO NEVER TRUST SCOTTISH POWER. (read more)
Odanae's Response to dazzym's Review
Written on: 17/10/2012
They probably try the get the money owned by the previous tenant that used the same card. You need a new card. They are probably taking a few quid everytime you charge that card too.
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Zeebot's Response to dazzym's Review
Written on: 13/04/2013
I am currently going through the same issue. I was on a pre-paid meter in my old address. I just moved and was silly enough to give them a final meter reading and my current address. I then got letters, calls and text messages saying I owe then £53 and they are taking legal action!!! They had a meter reading from me (correct numbers) 12 months before. I left the property with £5 credit in the meter too!!
How can I owe them money? I paid for the electric I used...if by chance they made some kind of mistake in my usage that is THEIR FAULT not mine.
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See next 10 reviews
Showing 1 - 10 of 46 Reviews
★☆☆☆☆
“The worst energy supplier i have had to date. Poor...”
Written on: 27/03/2011
The worst energy supplier i have had to date. Poor customer service and dont adjust bills after telephone conversation as stated.
Also send emails that can not be read some of the time, and chrge way above there estimate.
In short they claim to save you money but dont.
Total RUBBISH
AVOID
(read more)
★☆☆☆☆
“Having moved in to my current house in august and...”
Written on: 11/02/2011
Having moved in to my current house in august and giving scottish power my details to send the bills to after inding out they were the suppliers, they have sent demand after demand for over £2000 worth of gas, which clearly cannot be the amount i owe.Despite having my meter readings from august up until now (february) they keep insisting that I pay them what is, judging by the amount of gas i KNOW I have used about two years worth of bills when I have only been living here 6 months. I have... (read more)
★☆☆☆☆
“My first mistake was signing up with this shower....”
Written on: 18/10/2010 by hussarman (6 reviews written)
My first mistake was signing up with this shower. Signed up for Online Saver 9 tarrif and was put on the Standard tarrif. Phoned Coustomer services and they didnt even apologise for the mistake. I have now been shunted onto the FairStart tarrif whatever that is. they refuse to give me the tarrif charges for FairStart and it's not shown on their website.
Electricity prices are high.
Cant wait for the end of my contract and walk.
Avoid like the plague.
(read more)
★☆☆☆☆
“ I WOULD NEVER TRUST SCOTTISH POWER AGAIN.The reason...”
Written on: 13/09/2010
I WOULD NEVER TRUST SCOTTISH POWER AGAIN.The reason is I was on prepayment meters,a few weeks later I get a letter from DEBT COLLECTORS,saying I owe scottish power money(I HAVE ALWAYS HAD PREPAYMENT METERS).How can you owe money when your on prepayment meters.Any I left scottish power,then a couple of months later I get a call asking me if I would like to go back to scottish power,I just started laughing and put the phone down,they've phoned me up a few times,the cheeky money grabbing... (read more)
★☆☆☆☆
“DO NOT GO WITH SCOTTISH POWER ”
Written on: 07/07/2010 by Gra30 (1 review written)
DO NOT GO WITH SCOTTISH POWER
Ichanged provider in Dec, my previous supplier charge me around £50-£60 PCM and I was always in credit at the end of the year.
Within 3 months i had a deit of £158 with Scottish Power and my payments are £78. They will also not amend my payments even when in credit, I WILL BE CHANGING after 12 months.
I am taking reading every 2 weeks now so at least i know come the end of my contract EXACTLY what i have used.
I will also be calling every month to give a...
(read more)
★☆☆☆☆
“Very, very greedy. Wanted nearly £120 pcm for a tiny...”
Written on: 26/02/2010
Very, very greedy. Wanted nearly £120 pcm for a tiny one bed flat. very quick to send threatening letters.
Avoid like the plague.
(read more)
★☆☆☆☆
“I took out a 12 month contract with Scottish Power,...”
Written on: 15/02/2010
I took out a 12 month contract with Scottish Power, the contract ended and they upped the price so I decided to move to another provider but had to wait until the playing field was level i.e. all the power co.'s had undergone price increases, In the meantime Sottish Power decided to put me on to another contract without my agreement, this was done by sending an e-mail. When I left them they then charged me £30- for ending the 'contract'. NO DOUBT ALL THE REST WILL FOLLOW THEIR... (read more)
★☆☆☆☆
“Never trust Scottish power.When I was with scottish...”
Written on: 12/11/2009
Never trust Scottish power.When I was with scottish power from the start I was on PREPAYMENT METERS,then a few months later I got a letter from a debt collectors saying I owed scottish power £58.00,I thought how can I owe these money when im on PREPAYMENT METERS.I phoned scottish power up and ended up leaving them for a better gas and electric supplier.I will never go back to scottish power again even their telesales people phone me and try and get me back(the cheeky idiots).I advise people... (read more)
★☆☆☆☆
“I've been with Scottish Power since May 2008 and...”
Written on: 01/09/2009
I've been with Scottish Power since May 2008 and started with a monthly direct debit of £80.50. Since it increased to £97 in February 2009 and then to £164.50 in March 2009 I decided to change supplier (quel suprise!!)
Even though I paid the direct debit on 21st August they are still asking for £96.47 for electricity (still awaiting final bill for gas!) saying I wasn't paying enough on the direct debit.
When I questionned them about having a different account number to the last one I...
(read more)
★☆☆☆☆
“Scottish Power is the worst company i have EVER had...”
Written on: 30/08/2009
Scottish Power is the worst company i have EVER had dealings with!!!
i ended up with a bill for £780 when i saked to see why i had such a BIG bill they said the direct debits was not covering the account??
how is this so when i sent them a meter reading through every 2 months!!!
i got passed from department to department and then to this so called manager!! i was on the phone 40 mins to him and he was v v rude and aggressive towards me i wrote 2 letters to them but no reply now thers a...
(read more)
See next 10 reviews
Showing 11 - 20 of 46 Reviews
★★☆☆☆
“WARNING CONSTANT HOUNDING. The Bill department...”
Written on: 04/07/2009 by dmrocks (1 review written)
WARNING CONSTANT HOUNDING. The Bill department constantly ringing every week sometimes twice a week when bills are outstanding for a couple of weeks. Although I'm a late payer I have always paid my gas & electric bills after all that's what you pay extra for when your on a standard tariff and pay quartely. This constant ringing started around 6 months ago and as we are in a ressession can be very stressful. (read more)
★☆☆☆☆
“The worst customer care ever from scottish power and...”
Written on: 02/07/2009
The worst customer care ever from scottish power and they never tell you when they are going to change your debit orders etc....... (read more)
☆☆☆☆☆
“Scottish Power are expensive ”
Written on: 16/06/2009
Scottish Power are expensive
Pre-payment department has no contact with the monthly bill department.. I actually had to to set up a conference call to get them talking. I DO NOT TRUST THEM
(read more)
☆☆☆☆☆
“very difficult to get a response from Scottish Power...”
Written on: 30/05/2009 by sarah bristol
very difficult to get a response from Scottish Power on the phone - I waited 15 minutes last time and still no one had answered. There response on the internet is equally poor and they are still taking out my direct debit in spite of me having returned to previous supplier; communication is so poor that this has been diffiucult to sort this out.
(read more)
★☆☆☆☆
“Moving house with Scottish Power is like pulling teeth. ”
Written on: 28/03/2009 by andyandmella (1 review written)
Moving house with Scottish Power is like pulling teeth.
I phoned them today to say we were moving and that we wanted to move our account from our current home to our new home. After a 10 minute wait in the call queue, I spoke to somone. After a bit of a faff she took my details for our current house. Then I asked her about the new house, and she said she couldn't help and I needed to speak to someone else. Unfortuntaly the sales office wasn't open so I'd have to call back another...
(read more)
☆☆☆☆☆
“I received a final bill from Scottish Power for my...”
Written on: 03/03/2009
I received a final bill from Scottish Power for my electricity. The only problem is i'm on a pre payment meter. I used the key they supplied to top up the meter, yet they say the payments are lost in the system and i must pay the bill. Unhelpful customer services, I will never use Scottish Power again. (read more)
★☆☆☆☆
“Both me and my sister were with Scottish power we live...”
Written on: 07/07/2008
Both me and my sister were with Scottish power we live within minutes of each other and have the same style house. She moved to Scottish power six months before me and they have offered to cap her payment for two years while my direct debit increased to twice the amount? When I asked for an explanation they couldn't give me one so I switched to Atlantic and my payments have halved. I have just had a visit from a guy from Scottish power who tried to get me to change back and he would cap my... (read more)
★★★★☆
“Have had good service from Scottish Power through...”
Written on: 02/04/2008 by sarahbobs (1 review written)
Have had good service from Scottish Power through Sainsbury's energy. Capped deal was great - expensive now it has ended. Staff helpful and friendly. (read more)
★★★☆☆
“Prior being messed about with previous supplier I had...”
Written on: 29/03/2008
Prior being messed about with previous supplier I had a smooth crossing to Scottish Power as well as receiving 60 pounds cashback for swapping. (read more)
★★☆☆☆
“I was attracted to Scottish Power as they seemed to be...”
Written on: 09/03/2008 by jennyannie
I was attracted to Scottish Power as they seemed to be one of the cheapest suppliers on the market, i do like the one bill and one payment as British Gas my previous supplier would not permit this (read more)
See next 10 reviews
Showing 21 - 30 of 46 Reviews
☆☆☆☆☆
“I am in receipt of my final bill in the sum of £788.75...”
Written on: 03/08/2006 by Kieran McGeehan (8 reviews written)
I am in receipt of my final bill in the sum of £788.75 from Scottish Power. It therefore seems strange that I am not one payment behind on any of my payments, or indeed any other bills through other companies.
I queried the matter 3 times through the e-contact centre, and all 3 replies left me extremely dissatisfied. I actually felt insulted by comments like - "This is your fault" and "You should have paid more."
When setting up my account late in 2004, I explained very clearly that I had...
(read more)
★☆☆☆☆
“Scottish Powers Gas prices started off reasonable, but...”
Written on: 22/05/2006 by MichyC (1 review written)
Scottish Powers Gas prices started off reasonable, but every quarter my bills get more and more expensive. I have a 3 bed detached house, and my winter bill for November to February was nearly £400. Thinking my next bill would be cheaper, I have just received it this week to find it is £364 for February to May. Am I paying for my neighbour's as well?
I have had 3 price increase letters in 1 year. It's ridiculous.
(read more)
★☆☆☆☆
“We have a three bedroom home, and we decided to move...”
Written on: 08/03/2006 by carl Groombridge (20 reviews written)
We have a three bedroom home, and we decided to move to Scottish Power (Duel power) as they were the cheapest. It was a very bad move, as on transfer they first agreed monthly Direct Debit payments of £58.00 per month, and 3 weeks went by, and we got a £7,589.43 bill.
Scottish Power blamed Npower (our original supplier). The readings were out, and they did not seem to want to help at all!! WE left the company after a long fight (NOT wanted on our part). I would never return to Scottish...
(read more)
☆☆☆☆☆
“Scottish Power are sending me bills despite being Pre...”
Written on: 05/03/2006 by harddoneby (1 review written)
Scottish Power are sending me bills despite being Pre payment. They have just changed me from Economy 7 to Domestic, and now i am paying more. Thanks Scottish Power for informing me of this, and refunding the money i keep losing when buying credit & Au reviour (read more)
☆☆☆☆☆
“In February I had a new meter fitted because the old...”
Written on: 07/10/2005 by caroline chadwick (2 reviews written)
In February I had a new meter fitted because the old one was leaking gas. In May I changed my supplier to NPower (no better!) This was when I got my final statement from Scottish Power. To my horror I owed them a substantial amount of money. I checked my meter to find that the serial numbers did not match (they still had the old one), and the readings were out by miles. I spoke to them, and they told me to sort it with NPower. so I did. Next came the bailiffs letters. I spoke to both... (read more)
☆☆☆☆☆
“I've been with Scottish Power for about four years and...”
Written on: 26/08/2005 by trixon (1 review written)
I've been with Scottish Power for about four years and have noticed that prices seem to keep rising more and more, until recently I got a bill for £498 quid out of the blue for my gas and electricity. When I phoned them they told me that I haven't paid any gas for a year, and that I had put myself into a "debt situation". I told them I had paid all of my quarterly bills without fail. I spent hours on the phone to them at enormous expense while they investigated, and then a stuffy woman told... (read more)
☆☆☆☆☆
“When I moved house in June, 2005 I gave Scottish Power...”
Written on: 16/08/2005 by muriel robinson
When I moved house in June, 2005 I gave Scottish Power my meter readings and arranged for the existing direct debits to stay in place.As soon as I was in the new house I gave Scottish Power the meter readings and they again confirmed that the direct debits would simply carry on.
But oh no! First they took an amount of money as a final payment for the old house. Then after a lot of phone calls they set up new direct debits for the new house. But then two of their 'originators' cancelled...
(read more)
☆☆☆☆☆
“I will not use them again. ”
Written on: 15/08/2005 by Fast Wyvern (1 review written)
I will not use them again.
They set a collection agancy onto us, even though they had confirmed they had received the payment, and this is still ongoing.
(read more)
☆☆☆☆☆
“Scottish Power sent me a bill out of the blue,...”
Written on: 03/08/2005 by psychicpussycat
Scottish Power sent me a bill out of the blue, claiming I owed over £800. Why? Because they have had my meter readings mixed up for years. This is despite having my meter read by Scottish Power personnel every quarter, and sending in correct figures when I received estimated bills. I was basically told that as the meter readings did not match up with what they had on their computer, the meter readings were disregarded. I would argue that this is their own fault, as I have done... (read more)
☆☆☆☆☆
“I changed with from Scottish Hydro to Scottish Power...”
Written on: 04/07/2005 by whitecollar (1 review written)
I changed with from Scottish Hydro to Scottish Power because of their slightly lower prices with combined gas and electricity.
Well, you pay for what you get! Do not go with this company under any circumstances!
They screwed me around for over a year with over billing and bad account information. It was hellish, and I've spent hours on the phone being shunted around from dept to dept.
And now, to top it off, months after finally disentangling myself from them and going back to Scottish...
(read more)
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Showing 31 - 40 of 46 Reviews
☆☆☆☆☆
“In my experience I can only compare Scottish Power to...”
Written on: 30/05/2005 by kathleen burns (1 review written)
In my experience I can only compare Scottish Power to Dick Turpin... at least he had the sense to wear a mask when he was robbing people!....and as for writing to their MD.. you'd be better off writing to Willie Wonka! (read more)
☆☆☆☆☆
“Scottish Power do not seem able to send a correct bill...”
Written on: 29/03/2005 by mitchell5
Scottish Power do not seem able to send a correct bill out, make several errors and take 5 attempts at billing at the correct rate. They even sent a reminder before the initial bill!!! A joke! (read more)
★★★★★
“Scottish Power - I received my latest gas and...”
Written on: 01/11/2004 by bigguy (1 review written)
Scottish Power - I received my latest gas and electricity statement from Scottish Power and was alarmed to notice an increase on my consumption, I contacted them and was not happy with the initial customer service agent response, and asked to speak to a manager. I was placed on hold, for only a minute, then placed through to a nice gentleman who set about apologising for the catch up bill. He explained that all future invoices for all customers would be calculated more accurately as they... (read more)
Barbara Peace's Response to bigguy's Review
Written on: 11/08/2005
You're very lucky if this happens. My last reading was taken in March, even though I was told the same. I've just received notification from them that on April 11th I was in credit of £88.31, they aimed that by 17th February 2006 that the cost of my consumption would be £368.83, this is for 10months and I already have a direct debit of £41.50, they were notifying me that they were increasing my direct debit to £61.50! Last year I was paying £70.00 and they ended up with £500.00 of my money which I had to chase them up several times for. I have not got a justified reason to have my current amount of £41.50 to be reinstated apparently, even though 10months at £41.50 makes a total of £415.00 plus the £88.31 I am already in credit less the estimated cost of consumption £368.83, still in my reckonning makes me in credit.
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★☆☆☆☆
“I signed up with Scottish Power for both my gas and...”
Written on: 16/09/2004 by vherbertsmith (25 reviews written)
I signed up with Scottish Power for both my gas and electricity after visiting a website which searched for the cheapest provider. AFTER signing up, Scottish Power told me the figures they had provided on the website weren't valid as they hadn't had my exact meter readings and they promptly charged me more than the companies I had just left. They basically lie to get you in and then they assume you don't want the hassle of leaving them...we have. Interestingly they ended up owing us money... (read more)
186039_Alimhughes's Response to vherbertsmith's Review
Written on: 21/03/2005
I too have experienced the same problem. I'm currently transferring back to my original suppliers whom I had no trouble with whatsoever.
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☆☆☆☆☆
“Avoid Scottish Power like the plague, they are beyond...”
Written on: 11/07/2004 by Mark24 (1 review written)
Avoid Scottish Power like the plague, they are beyond useless, they cantt get my address right so I get no bills just phone calls asking for payment. Complaints are ignored for over a month. Any money I did save with them has gone in phone calls trying to correct the almighty mess they have made with our account. (read more)
☆☆☆☆☆
“Scottish Power transferred my gas account from another...”
Written on: 01/03/2004 by pumpkin
Scottish Power transferred my gas account from another supplier without my consent. When questioned, they released details of other customers to me in breach of the data protection act. Trying to make a complaint involves spending considerable periods of time listening to their on-hold music - 34 minutes as I write and still unable to speak to a manager. (read more)
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Tonyhave's Response to shujin's Review
Written on: 16/04/2013
I had a similar situation with them. I left them due to rocketing bills and Scottish power charge me two futher payments at the wrong amounts, after the hand over completion date with my new supplier! which meant i had to pay two lots of gas and electricity for two months...not cheap! I've have just managed to get one payment refunded but i had to resorted to getting advice from ofgem,etc just to have the right knowledge to challenge them! Scottish Power also accessed my bank account of a number of occassions without my permission to take these incorrect payments which i didn't even owe! the whole process so far has taken over 6 weeks of constant calls from me to them, like you i had no acknowledgment of email etc and no calls back when dates and times were given. AVOID SCOTTISH POWER!! this is the advice on countless customer review sites!