Have a picture of Scottish Power?, please send it to us.
| Value for Money | 1.8/10  |
|---|---|
| Overall rating | 1.6/10 |
Review your Scottish Power Utility Company or find whether this is the best Gas Supplier for you. With the increasing number of Gas Providers available, determining which comes out Tops can be no less than difficult. Whether it is customer service or simply the cost, make comparisons from the reviews below and be informed to make your own decision.
Full review by
Guest.
on 8th Jul 2008
User Rating : 2
Respect :
0
Good Points: Easy online billing, easy to switch.
Bad Points: The 'hasslin'g at my front door when I left to try and get my custom back.
General comments: Both me and my sister were with Scottish power we live within minutes of each other and have the same style house. She moved to Scottish power six months before me and they have offered to cap her payment for two years while my direct debit increased to twice the amount? When I asked for an explanation they couldn't give me one so I switched to Atlantic and my payments have halved. I have just had a visit from a guy from Scottish power who tried to get me to change back and he would cap my payment. I am steaming. Asked why he waited till I had moved and he couldn't answer. I'm glad I moved!
Guest.'s review and ratings | 139 words
Review by
sarahbobs
on 2nd Apr 2008
User Rating : 7
Respect :
0
Have had good service from Scottish Power through Sainsbury's energy. Capped deal was great - expensive now it has ended. Staff helpful and friendly.
sarahbobs's full review | 36 words
Review by
Guest.
on 29th Mar 2008
User Rating : 5
Respect :
0
Prior being messed about with previous supplier I had a smooth crossing to Scottish Power as well as receiving 60 pounds cashback for swapping.
Guest.'s full review | 47 words
Review by
jennyannie
on 9th Mar 2008
User Rating : 4
Respect :
0
I was attracted to Scottish Power as they seemed to be one of the cheapest suppliers on the market, i do like the one bill and one payment as British Gas my previous supplier would not permit this
jennyannie's full review | 80 words
Review by
Kieran McGeehan
on 3rd Aug 2006
User Rating : 0
Respect :
0
I am in receipt of my final bill in the sum of £788.75 from Scottish Power. It therefore seems strange that I am not one payment behind on any of my payments, or indeed any other bills through other companies.
I queried the matter 3 times through the e-contact centre, and all 3 replies left me extremely dissatisfied. I actually felt insulted by comments like - "This is your fault" and "You should have paid more."
When setting up my account late in 2004, I explained very clearly that I ...
Kieran McGeehan's full review | 252 words
Review by
MichyC
on 22nd May 2006
User Rating : 1
Respect :
0
Scottish Powers Gas prices started off reasonable, but every quarter my bills get more and more expensive. I have a 3 bed detached house, and my winter bill for November to February was nearly £400. Thinking my next bill would be cheaper, I have just received it this week to find it is £364 for February to May. Am I paying for my neighbour's as well?
I have had 3 price increase letters in 1 year. It's ridiculous.
MichyC's full review | 76 words
Review by
carl Groombridge
on 8th Mar 2006
User Rating : 1
Respect :
0
We have a three bedroom home, and we decided to move to Scottish Power (Duel power) as they were the cheapest. It was a very bad move, as on transfer they first agreed monthly Direct Debit payments of £58.00 per month, and 3 weeks went by, and we got a £7,589.43 bill.
Scottish Power blamed Npower (our original supplier). The readings were out, and they did not seem to want to help at all!! WE left the company after a long fight (NOT wanted on our part). I would never return to Sc ...
carl Groombridge's full review | 131 words
Review by
harddoneby
on 5th Mar 2006
User Rating : 0
Respect :
+1
Scottish Power are sending me bills despite being Pre payment. They have just changed me from Economy 7 to Domestic, and now i am paying more. Thanks Scottish Power for informing me of this, and refunding the money i keep losing when buying credit & Au reviour
harddoneby's full review | 53 words
Review by
caroline chadwick
on 8th Oct 2005
User Rating : 0
Respect :
0
In February I had a new meter fitted because the old one was leaking gas. In May I changed my supplier to NPower (no better!) This was when I got my final statement from Scottish Power. To my horror I owed them a substantial amount of money. I checked my meter to find that the serial numbers did not match (they still had the old one), and the readings were out by miles. I spoke to them, and they told me to sort it with NPower. so I did. Next came the bailiffs letters. I spoke to both NPowe ...
caroline chadwick's full review | 177 words
Review by
trixon
on 26th Aug 2005
User Rating : 0
Respect :
0
I've been with Scottish Power for about four years and have noticed that prices seem to keep rising more and more, until recently I got a bill for £498 quid out of the blue for my gas and electricity. When I phoned them they told me that I haven't paid any gas for a year, and that I had put myself into a "debt situation". I told them I had paid all of my quarterly bills without fail. I spent hours on the phone to them at enormous expense while they investigated, and then a stuffy woman tol ...
trixon's full review | 278 words
Review by
muriel robinson
on 16th Aug 2005
User Rating : 0
Respect :
0
When I moved house in June, 2005 I gave Scottish Power my meter readings and arranged for the existing direct debits to stay in place.As soon as I was in the new house I gave Scottish Power the meter readings and they again confirmed that the direct debits would simply carry on.
But oh no! First they took an amount of money as a final payment for the old house. Then after a lot of phone calls they set up new direct debits for the new house. But then two of their 'originators' cancelled ever ...
muriel robinson's full review | 155 words
Review by
Fast Wyvern
on 15th Aug 2005
User Rating : 0
Respect :
0
I will not use them again.
They set a collection agancy onto us, even though they had confirmed they had received the payment, and this is still ongoing.
Fast Wyvern's full review | 44 words
Review by
psychicpussycat
on 3rd Aug 2005
User Rating : 0
Respect :
0
Scottish Power sent me a bill out of the blue, claiming I owed over £800. Why? Because they have had my meter readings mixed up for years. This is despite having my meter read by Scottish Power personnel every quarter, and sending in correct figures when I received estimated bills. I was basically told that as the meter readings did not match up with what they had on their computer, the meter readings were disregarded. I would argue that this is their own fault, as I have done everyth ...
psychicpussycat's full review | 160 words
Review by
whitecollar
on 4th Jul 2005
User Rating : 0
Respect :
-1
I changed with from Scottish Hydro to Scottish Power because of their slightly lower prices with combined gas and electricity.
Well, you pay for what you get! Do not go with this company under any circumstances!
They screwed me around for over a year with over billing and bad account information. It was hellish, and I've spent hours on the phone being shunted around from dept to dept.
And now, to top it off, months after finally disentangling myself from them and going back to Scottish ...
whitecollar's full review | 144 words
Review by
kathleen burns
on 30th May 2005
User Rating : 0
Respect :
0
In my experience I can only compare Scottish Power to Dick Turpin... at least he had the sense to wear a mask when he was robbing people!....and as for writing to their MD.. you'd be better off writing to Willie Wonka!
kathleen burns's full review | 106 words
Review by
mitchell5
on 29th Mar 2005
User Rating : 0
Respect :
0
Scottish Power do not seem able to send a correct bill out, make several errors and take 5 attempts at billing at the correct rate. They even sent a reminder before the initial bill!!! A joke!
mitchell5's full review | 35 words
Review by
bigguy
on 1st Nov 2004
User Rating : 10
Respect :
0
Scottish Power - I received my latest gas and electricity statement from Scottish Power and was alarmed to notice an increase on my consumption, I contacted them and was not happy with the initial customer service agent response, and asked to speak to a manager. I was placed on hold, for only a minute, then placed through to a nice gentleman who set about apologising for the catch up bill. He explained that all future invoices for all customers would be calculated more accurately as they have in ...
bigguy's full review | 120 words | 1 comment added.
Review by
vherbertsmith
on 16th Sep 2004
User Rating : 2
Respect :
0
I signed up with Scottish Power for both my gas and electricity after visiting a website which searched for the cheapest provider. AFTER signing up, Scottish Power told me the figures they had provided on the website weren't valid as they hadn't had my exact meter readings and they promptly charged me more than the companies I had just left. They basically lie to get you in and then they assume you don't want the hassle of leaving them...we have. Interestingly they ended up owing us money when w ...
vherbertsmith's full review | 97 words | 1 comment added.
Review by
Mark24
on 11th Jul 2004
User Rating : 0
Respect :
+2
Avoid Scottish Power like the plague, they are beyond useless, they cantt get my address right so I get no bills just phone calls asking for payment. Complaints are ignored for over a month.
Any money I did save with them has gone in phone calls trying to correct the almighty mess they have made with our account.
Mark24's full review | 61 words
Review by
pumpkin
on 1st Mar 2004
User Rating : 0
Respect :
+2
Scottish Power transferred my gas account from another supplier without my consent. When questioned, they released details of other customers to me in breach of the data protection act. Trying to make a complaint involves spending considerable periods of time listening to their on-hold music - 34 minutes as I write and still unable to speak to a manager.
pumpkin's full review | 68 words
Would you like to see a review that's not being listed?
