Scottish Power Reviews

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0.8 stars
Average rating for this product is: 0.8 out of 5

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Summary

Review your Scottish Power Utility Company or find whether this is the best Gas Supplier for you. With the increasing number of Gas Providers available, determining which comes out Tops can be no less than difficult. Whether it is customer service or simply the cost, make comparisons from the reviews below and be informed to make your own decision.

Average Ratings for Scottish Power

  • Value for Money1 stars
  • Overall rating0.8 stars

28 Reviews For Scottish Power

  • Guest 1st Sep 2009

    Reviewer rating: 1 stars


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    I've been with Scottish Power since May 2008 and started with a monthly direct debit of £80.50. Since it increased to £97 in February 2009 and then to £164.50 in March 2009 I decided to change supplier (quel suprise!!)

    Even though I paid the direct debit on 21st August they are still asking for £96.47 for electricity (still awaiting final bill for gas!) saying I wasn't paying enough on the direct debit.

    When I questionned them about having a different account number to the last one I received I was told I've "always had 3 different account numbers; one for gas, one for electricity and one for the dual fuel". When I pay the bill it's for dual fuel but when I leave they deal with it separately - what's that all about???
    I still have to pay the new supplier!!

    ADVICE ANYONE PLEASE?

    p.s. I only scored them 1 out of 5 because that's the lowest I could do!!

  • Guest 30th Aug 2009

    Reviewer rating: 1 stars


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    Scottish Power is the worst company i have EVER had dealings with!!!
    i ended up with a bill for £780 when i saked to see why i had such a BIG bill they said the direct debits was not covering the account??
    how is this so when i sent them a meter reading through every 2 months!!!
    i got passed from department to department and then to this so called manager!! i was on the phone 40 mins to him and he was v v rude and aggressive towards me i wrote 2 letters to them but no reply now thers a tho ...

  • dmrocks 4th Jul 2009

    Reviewer rating: 2 stars


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    WARNING CONSTANT HOUNDING. The Bill department constantly ringing every week sometimes twice a week when bills are outstanding for a couple of weeks. Although I'm a late payer I have always paid my gas & electric bills after all that's what you pay extra for when your on a standard tariff and pay quartely. This constant ringing started around 6 months ago and as we are in a ressession can be very stressful.

  • Guest 2nd Jul 2009

    Reviewer rating: 0.5 stars


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    The worst customer care ever from scottish power and they never tell you when they are going to change your debit orders etc.......

  • Guest 16th Jun 2009

    Reviewer rating: 0 stars


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    Scottish Power are expensive Pre-payment department has no contact with the monthly bill department.. I actually had to to set up a conference call to get them talking. I DO NOT TRUST THEM

  • sarah bristol 30th May 2009

    Reviewer rating: 0 stars


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    very difficult to get a response from Scottish Power on the phone - I waited 15 minutes last time and still no one had answered. There response on the internet is equally poor and they are still taking out my direct debit in spite of me having returned to previous supplier; communication is so poor that this has been diffiucult to sort this out.

  • andyandmella 28th Mar 2009

    Reviewer rating: 0.5 stars


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    Moving house with Scottish Power is like pulling teeth.

    I phoned them today to say we were moving and that we wanted to move our account from our current home to our new home. After a 10 minute wait in the call queue, I spoke to somone. After a bit of a faff she took my details for our current house. Then I asked her about the new house, and she said she couldn't help and I needed to speak to someone else. Unfortuntaly the sales office wasn't open so I'd have to call back another time.

    I t ...

  • Guest 3rd Mar 2009

    Reviewer rating: 0 stars


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    I received a final bill from Scottish Power for my electricity. The only problem is i'm on a pre payment meter. I used the key they supplied to top up the meter, yet they say the payments are lost in the system and i must pay the bill.
    Unhelpful customer services, I will never use Scottish Power again.

  • Guest 8th Jul 2008

    Reviewer rating: 1 stars


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    Both me and my sister were with Scottish power we live within minutes of each other and have the same style house. She moved to Scottish power six months before me and they have offered to cap her payment for two years while my direct debit increased to twice the amount? When I asked for an explanation they couldn't give me one so I switched to Atlantic and my payments have halved. I have just had a visit from a guy from Scottish power who tried to get me to change back and he would cap my pay ...

  • sarahbobs 2nd Apr 2008

    Reviewer rating: 3.5 stars


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    Have had good service from Scottish Power through Sainsbury's energy. Capped deal was great - expensive now it has ended. Staff helpful and friendly.

  • Guest 29th Mar 2008

    Reviewer rating: 2.5 stars


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    Prior being messed about with previous supplier I had a smooth crossing to Scottish Power as well as receiving 60 pounds cashback for swapping.

  • jennyannie Rank: Lance Corporal 9th Mar 2008

    Reviewer rating: 2 stars


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    I was attracted to Scottish Power as they seemed to be one of the cheapest suppliers on the market, i do like the one bill and one payment as British Gas my previous supplier would not permit this

  • Kieran McGeehan Rank: Sergeant 3rd Aug 2006

    Reviewer rating: 0 stars


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    I am in receipt of my final bill in the sum of £788.75 from Scottish Power. It therefore seems strange that I am not one payment behind on any of my payments, or indeed any other bills through other companies.
    I queried the matter 3 times through the e-contact centre, and all 3 replies left me extremely dissatisfied. I actually felt insulted by comments like - "This is your fault" and "You should have paid more."

    When setting up my account late in 2004, I explained very clearly that I ...

  • MichyC 22nd May 2006

    Reviewer rating: 0.5 stars


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    Scottish Powers Gas prices started off reasonable, but every quarter my bills get more and more expensive. I have a 3 bed detached house, and my winter bill for November to February was nearly £400. Thinking my next bill would be cheaper, I have just received it this week to find it is £364 for February to May. Am I paying for my neighbour's as well?

    I have had 3 price increase letters in 1 year. It's ridiculous.

  • carl Groombridge Rank: 2nd Lieutenant 8th Mar 2006

    Reviewer rating: 0.5 stars


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    We have a three bedroom home, and we decided to move to Scottish Power (Duel power) as they were the cheapest. It was a very bad move, as on transfer they first agreed monthly Direct Debit payments of £58.00 per month, and 3 weeks went by, and we got a £7,589.43 bill.

    Scottish Power blamed Npower (our original supplier). The readings were out, and they did not seem to want to help at all!! WE left the company after a long fight (NOT wanted on our part). I would never return to Sc ...

  • harddoneby 5th Mar 2006

    Reviewer rating: 0 stars


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    Scottish Power are sending me bills despite being Pre payment. They have just changed me from Economy 7 to Domestic, and now i am paying more. Thanks Scottish Power for informing me of this, and refunding the money i keep losing when buying credit & Au reviour

  • caroline chadwick Rank: Lance Corporal 8th Oct 2005

    Reviewer rating: 0 stars


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    In February I had a new meter fitted because the old one was leaking gas. In May I changed my supplier to NPower (no better!) This was when I got my final statement from Scottish Power. To my horror I owed them a substantial amount of money. I checked my meter to find that the serial numbers did not match (they still had the old one), and the readings were out by miles. I spoke to them, and they told me to sort it with NPower. so I did. Next came the bailiffs letters. I spoke to both NPowe ...

  • trixon 26th Aug 2005

    Reviewer rating: 0 stars


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    I've been with Scottish Power for about four years and have noticed that prices seem to keep rising more and more, until recently I got a bill for £498 quid out of the blue for my gas and electricity. When I phoned them they told me that I haven't paid any gas for a year, and that I had put myself into a "debt situation". I told them I had paid all of my quarterly bills without fail. I spent hours on the phone to them at enormous expense while they investigated, and then a stuffy woman tol ...

  • muriel robinson 16th Aug 2005

    Reviewer rating: 0 stars


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    When I moved house in June, 2005 I gave Scottish Power my meter readings and arranged for the existing direct debits to stay in place.As soon as I was in the new house I gave Scottish Power the meter readings and they again confirmed that the direct debits would simply carry on.

    But oh no! First they took an amount of money as a final payment for the old house. Then after a lot of phone calls they set up new direct debits for the new house. But then two of their 'originators' cancelled ever ...

  • Fast Wyvern 15th Aug 2005

    Reviewer rating: 0 stars


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    I will not use them again.

    They set a collection agancy onto us, even though they had confirmed they had received the payment, and this is still ongoing.