written by digigi on 20/05/2015
I've ordered LED Smart TV. It was writen EXPRESS DELIVERY from 24 to 48h. It came for 4-5 working days! If I knew that, I would not order it! In the end, I wrote review on their site and they removed ot after two hours, may be because it was not 5 stars... After I received my TV, I read some reviews for Pixmania and I realized that, I was happy to receive it at all..
written by lkKeene106 on 07/11/2014
I bought a TV with their VIP membership(pointless), the membership was so i can get express delivery for the tv at a lower cost. TV took longer than a week so express delivery was pointless. And when the TV arrived it had a broken screen, so it totally didn't work asked for a replacement or a refund was told an investigation needs to be carried out so i had to wait for 2 days. Finally i was told they will replace the TV, the replacement certainly took its time to arrive and when it did the remote controller didn't work. So i went to there online customer service TWICE informing them with NO RESPONSE what so ever. By the end i decided its better to pay £35 and buy a replacement from Amazon than to wait for a response. All in all since I made my initial order i got my new TV a month later -_- and hence it took all the fun and excitement of buying a new TV out off the whole process. think ill pay the extra £30-£40 next time and go with Amazon.
Written on: 11/11/2014
Thank you for your review.
Pixmania does not offer Express shipping on large items such as TV's and therefore the VIPix membership would offer you free shipping for the next 12 months and off of this order. The selectable delivery methods are stated before you place the order and pay.
The delivery method we have for large items is with a courier company called Dachser. This is a specialised delivery and that your first order was delivered damaged, this is very unusual however items are all insured therefore we can carry out a resend or a refund within 48hours of being notified of the damages.
We sincerely apologise for the difficulties in obtaining communication with us. We do aim to answer emails within 24 hours however if it is urgent, you can call out customer service helpline directly for immediate assistance.
If you would like to discuss this case further then please provide me with your order number and I will ensure that a representative will contact you as quickly as possible.
Kind regards,
Craig
Pixmania Mediator
written by on 01/10/2014
I bought a 27" Iiyama monitor from Pixmania to use specifically in dual configuration with my recent iMac. Before ordering, I duly checked with Pixmania pre-sales that this would work, which they readily confirmed. Monitor does not work at required resolution with their suggested connectors. 12 exchanges of emails later, Pixmania would rather offer me a refund than work out what type of connector I need - and this config should work no problem - says Apple. All it would require from Pixmania to solve things would be a phone call to Iiyama, their supplier. So beware of their promises: in my experience, I found that Pixmania has absolutely no technical knowledge of what they sell. Their support for the UK is not in country, it takes 2 days to get an email back from them. Almost a month after ordering, i still haven't got a satisfactory resolution from them.
Written on: 02/10/2014
Good afternoon,
First let me apologise that you have not been offered a suitable solution to this problem. You are correct. Our customer service are not technically trained in the set up and operation of our products. Our customer service staff check the technical specifications and inform the customer whether the item is compatible. This item should be compatible with your iMac but it appears we misinformed you about the connector needed. There are so many products on our website so it would be impossible for our staff to be technically trained on them. I am not technically trained either but if you send me your order number and a specific outline of the problem, I will e-mail Iiyama on your behalf and find a solution. This option should have been put forward to you before now.
I once again apologise for the inconvenience.
Best regards,
John.
written by on 13/11/2013
Order a Precision 390 Gaming Ready PC Core 2 Due 2.13Ghz/2GB/160GB/RADEON HD5450, Win XP Tower off of pixmania for the cost of £170. Delivery was fairly smooth, although I did not to email compuzone for exact details of when it would arrive. At first the tower seemed to work perfectly, but after 2 months of use it started to have thermal meltdowns, consistently. To the point where I could only check my emails and that was pretty much it, taking numerous restarts to even starting to work. At this time of writing the tower is a computer repair shop, having just found out that the power supply needs replacing along with the graphics card. Essentially one of the important parts of the tower and another piece that was part of the products appeal, was a dud. Pixmania really really needs to keep an eye on the guys they sell for.
Written on: 14/11/2013
Hello,
Thank you for your review.
I am glad that you were happy with the delivery and apologise if your item is faulty.
We try to ensure that all items sent out to our customers are in perfect working condition.
Please note that you have two weeks to return a faulty product for an immediate refund, exchange or credit. After this period of time we reserve the right to have any faulty item repaired.
A repair can take up to 21 working days, and we notify you as soon as we have an answer from the manufacturer regarding the repair.
I invite you to contact me with your order details so that I may investigate further into your order and offer you a suitable solution.
Kind Regards
Emma
Pixmania Mediator
written by cosmicpaul on 05/08/2013
This company try to sneak unwanted items into your supping cart and make it very hard for them to be removed prior to checkout. I bet quite a few people do not notice that they have done this, which is probably the companies plan all along. So like i said, very sneaky, beware. Keep a close eye on your shopping cart if you do decide to take a risk with them, and make sure to remove all those unwanted up sells. Shame because the products are very reasonably price, but I guess you can't have everything.
Written on: 07/08/2013
Hello,
Firstly let me say we are happy that you find our items reasonably priced. We aim to be the most competitive e-seller in Europe.
In relation to the add-ons in your basket such as the VIPix loyalty card and the Zen Engagement, we are currently in the process of updating this part of our website so that they will not be added automatically. However these items prove to have immense value for return shoppers as the reductions and services received with these items pay for themselves in a short time frame.
In fact sometimes the adding of the VIPix loyalty card actually reduces the cost of the order rather than increasing it. We are trying to offer our customers the best deals and services available.
If you would like to discuss this further or would like examples of the benefits available through these add-ons please feel free to contact me.
Regards,
John.
Pixmania Mediator.
Written on: 08/08/2013
Adding items to someones shopping cart that they have not asked for is sharp practice. Please do not attempt to make out that you are doing people a favour, you are trying to do yourself a favour!
written by on 15/05/2013
Received my package very fast all contents correct and working. All brand new. My only problem was the out boxed has been squashed at some point squashing the camera box. And although the contents were all fine it looked like i was giving a second hand product( it definatley wasnt) but to someone else it could seem like this. contacted and they told me to send pictures ?? like what of the box? i asked her if i should send it back and to be honest with work and everything i dont get that much time. I gave it to my girlfriend as her present and im sure she was happy. Maybe better packaging some bubble wrap next time? Thanks
Written on: 21/05/2013
Hello,
Thank you for your review.
I am glad that you were pleased with the delivery and apologise if your camera box was damaged in transit.
We take our utmost care to ensure that all items are packaged securely and are delivered safely.
If your parcel is damaged in transit we will open a transport inquiry with the courier company. Once the inquiry is closed, you will be given a choice of a refund or reshipment if possible, provided that we have all the required documentation.
I invite you to contact me with your order details so that I may investigate further into your order and if you require any further assistance.
Kind Regards
Emma
Pixmania Mediator
written by mollymoose1984 on 29/04/2013
I ordered a Beko Fridge Freezer from Pixmania, attracted by the very reasonable price. Before paying for the item, the delivery info stated that someone would be in touch with me via email to arrange delivery, and that delivery would occur within 4-6 days of purchase. 10 days later, still no email so I sent a letter to the customer services department with my complaint, assuming it would be answered within the supposed 24 hour response time. I never received a letter, however I did receive a generic text message the following afternoon stating that the fridge would be delivered the next day. Now, I don't think I'm being unreasonable in saying that providing 12 hours notice to deliver a fridge on a weekday is a bit ridiculous. Luckily, my dad was able to come to my house and wait for the item to be delivered while I was at work. I arrived home at 5pm to discover that the fridge had still not arrived and that my poor dad had spent a fruitless day cooped up in my house for no reason. My husband arrived home at 7pm. Still no sign of the fridge. Finally, at 10pm we gave up hope and went to bed. I was woken up at 10:15 by a phone call from the delivery men asking if I was still prepared to accept the delivery that evening. At gone 10:30pm they finally arrived. It was past 11pm when they finally buggered off. It turns out they had somehow managed to lock themselves in the warehouse for two hours and that's why they were late! They were desperate to finish their deliveries as Pixmania financially penalises employees for failing to deliver items. We were their penultimate delivery. So, all in all, a truly crappy experience. Not only is their customer service a joke but they don't treat their employees well either. And for those people that weren't already aware, Pixmania are owned by the same people as Currys and deliveries go through them. My advice would be to avoid Pixmania like the plague, even if they are cheap.
Written on: 21/05/2013
Hello,
Thank you for your review.
I am pleased that you found our prices reasonable and apologise for the issues you have had with your delivery and with the Currys tech guys.
Currys aim to give an efficient service to their customers at all times.
I invite you to contact me with your order details so that I may investigate further into your order and offer you a suitable solution.
Kind Regards
Emma
Pixmania Mediator
written by on 27/04/2013
I've bought a lot of different items for my new house over the past 2 months which don't have appeared to have turned up at all. It's been about 3 weeks since I order some folder dividers were ordered but I haven't had anything in the post. Having made over 20 orders keeping track of the orders is tricky as there doesn't appear to be any form of order manager. Don't really trust the independent sellers from this site as some of them appear to come from Spain and other foreign countries.
Written on: 21/05/2013
Hello,
Thank you for your review.
I am sorry if you have not received your delivery.
We aim to ship and deliver all parcels without delay in the promised timeframe and that we give the most efficient services to our customers at all times.
I invite you to contact me with your order details so that I may investigate further into your order and make sure you receive them immediately.
Kind Regards
Emma
Pixmania Mediator
written by deepee11 on 13/04/2013
Item is fine. It is just not acceptable for an internet based company to present that the item is in stock and thereafter fail to process the order and also fail to communicate the delayed delivery. It took 8 days for dispatch albeit delivery was then overnight.
written by on 13/04/2013
Cooker arrived damaged, waiting on replacement, so far no communication.
written by segasaturn-boy on 05/04/2013
this review is likely to be updated. my dealings with pixmania have been both good and bad as I will detail below I made purchase of a sapphire vapor-x ghx 7970 GPU the promotion showed pics for never settle reloaded but I was not offered crysis 3. That was kind of a deal breaker for me so I contacted them and within 2 days AMD contacted me and the problem was solved ... brilliant ! however ... that was the high point my 7970 is still not with me I contacted pixmania again about the problem , to be told it has been lost in the post. by this point my partner had lost 3 days wages waiting in for it as I paid for the 2-3 day delivery... add to this they sent me a generic message saying that I wont be sent a refund or replacement for another 5 days atleast while it is investigated ... not a happy bunny ... in summary customer service professional, friendly and for the most part speedy and helpful but pee poor courier and no help when your order and time have been lost as such I cannot recommend to a friend etc as the only order I've made hasn't even been forfilled
written by Bwebbb on 02/04/2013
I ordered a TV from Pixmania, invoice# CCL143032719, I was rather surprised at the cost of delivery... £70+ 4 to 6 days!! It is now 11 days and I have still not had any communication from Pixmania. The tracking system is very poor so I am at a loss when or if this will arrive. So why is this delivery expensive? I have bought goods from Pixmania in the past and was pleased with the service, but this time I will have to re think where I buy from in the future. Communicate Pixmania its not rocket science. Barry Webb
written by on 27/03/2013
The motherboard box looked as if it had been opened and the delivery happened at 1950 hrs on 14/03/13 when i was expecting the delivery on the 19/03/13. Yodel did the delivery, but i could have very easily been at the cinema and it was dark and old people do not like coming to the door late in the evening. Also the attitude of the delivery person wasn't that friendly or sympathetic.
written by on 14/03/2013
The service was good and fast delivery. My Toshiba TV had a crack on one of the corner on the frame, otherwise was perfect. I am quite disappointed. The price was low probably because it was a reject. It was never mentioned on the website.
Written on: 15/03/2013
Hello,
Thank you for your review.
I am glad you were pleased with the service and delivery. I apologise if your Toshiba TV was damaged in transit.
We take our utmost care to ensure that all items are packaged securely and are delivered safely.
If you have received a damaged item, we will open a transport inquiry with the courier company; this will take up to 5 working days. Once the inquiry is closed you will be given a choice of refund or reshipment if possible, provided that we have all the required documentation.
I invite you to contact me with your order details on [email protected] so that I may investigate further into your order as I would be more than happy to help you.
Kind Regards
Emma
Pixmania Mediator
Written on: 16/03/2013
Why buy a second, you must be mad, second hand TVs are worth next to nothing compared to new price
written by on 13/03/2013
I ordered the AMD radeon HD7950 graphics card on the 31-12-2012, i received a sapphire HD7950 graphics card, not only the wrong card but also a cheaper card than the one i ordered yet i was still charged the full price of the original card, i contacted yourselves and got a favourable result with instructions to send the card back to yourselves with your pre-paid label which i did as instructed no problem and received a confirmation that the card had been received and the correct card would be delivered. I received the replacement card today 21-1-2013, unfortunately you have sent the wrong card back again (sapphire), i would like to return this card and for you to finally send me the correct card as ordered and paid for, Thank you, a frustrated customer.
Written on: 22/03/2013
Hello,
Thank you for your review.
I am sorry if you have received twice, the incorrect graphics card.
We aim to make sure that we provide the most efficient service to our customers at all times.
I invite you to contact me with your order details on [email protected] if this has not been resolved and I would be more than happy to help you.
Kind Regards
Emma
Pixmania Mediator
written by on 10/02/2013
It is clear PIXmania is based in Europe. I received my product with a European transformer. It came with an adaptor that you had to screw on that did not fit. They sent me an email with 2 pictures to decide what my European transformer looked like. It was neither. So they then offered that if I bought a travel adapter they would reimburse me but only up to the value of £5. So I could not buy it from John lewis and had to resort to ordering it from Amazon. I just wanted a uk transformer! All in all a disaster! I thought PIXmania were part of the Dixon's group. Maybe they should speak to each other.
Written on: 11/02/2013
Hello
Thank you for your review. I am sorry that the adapter sent was not the correct one for your product. All of our products that will come with an adapter have this information stated under the product initial description. If this was not the case with your product I would be happy to contact our IT department and insure that this information is added immediately.
Should you wish to have any product information before buying a product please do not hesitate to contact the customer care agents or send myself an email on [email protected]
Best regards,
Rachel
Pixmania Mediator
Written on: 11/02/2013
Hi Rachel, The issue isn't that an adaptor is required its that given that I highlighted that the wrong adapter was provided I had to go out of my way to find the right one. Purchase it and then provide proof of purchase to Pixmania to get refunded. Regards
Written on: 12/02/2013
Hi Dompascal,
I am really sorry the wrong adapter was sent out to you and that you needed to source one externally. Normally we have the two types of the adapters which will fit all of our products when needed.
Please do not hesitate to contact me directly with your order details. I would be happy to look into this and ensure that we have the correct adapters for all of our products in the future.
Best regards,
Rachel
Pixmania Mediator
written by on 28/01/2013
i ordered my system in anticipation of a movie night with friends, in short it was 1 month after i recived it with constant delay and poor dlivery. i approached customer service 4 times, in regards to the order which had to be re ordered and traked twice. i have never had a problem like this before.
Written on: 29/01/2013
Hello
Thank you for your review. I am sorry that you have problems and delays with the delivery of this order. We try to ensure that if advertised in stock, that all of our products are shipped and delivered in time.
I invite you to email me directly on [email protected] with your order details so that i may review your file and contact you directly.
Best regards,
Rachel
Pixmania Mediator
written by johnrhatton on 22/01/2013
I was only notified of the delivery on the day it was to be delivered, and I was out. As it happened, a neighbour passed by as your delivery man was phoning my house (I was out as I said) and so she want back to her house to get my key, let your man in and made sure he took the old fridge away. I feel very embarssed that I put my neighbour to such trouble which could have been avoided if I had receievd a day or so notice. Not happy
Written on: 28/01/2013
Hello
I am sorry that you were not given notice regarding the delivery timeframe of your white goods. Normally a previsionary date will be given at the time of ordering and you will be able to log into the delivery site the evening before for a 3 hour delivery timeslot.
Should you wish to change this timeframe, we ask that you contact the pixmania’s currys department on [email protected] for any other question regarding our services please contact me directly on [email protected].
Best regards,
Rachel
Pixmania Mediator
written by Mrebbn on 14/01/2013
Whilst the product was a reasonable price and delivery was prompt, the product was slightly faulty in that the two front wheels of the helicopter were of different sizes. Therefore it leant to one side. I emailed the Customer service director, James Felix, who after nearly a week has still failed to reply. I stated that I am happy to return the product for a direct replacement.
Written on: 15/01/2013
Hello,
Thank you for your review.
I am happy that you were pleased with the price and delivery. I apologise if your helicopter is faulty.
We aim to give the most efficient service possible to our customers and make sure that all customer queries are answered rapidly within 24 hours
Please note that you have 2 weeks to return a faulty product for an immediate refund, exchange or credit. After this period of time we reserve the right to have any faulty item repaired. If an item is deemed irreparable or the time frame is exceeded we will issue a credit to your pixpiggy if it is no longer in stock.
I invite you to contact me with your order details on [email protected] so that I may investigate further and send you out a replacement immediately.
Kind Regards
Emma
Pixmania
written by Brunel661 on 12/01/2013
Although a link for tracking the delivery was given, it did not work. There was no way I was able to trace when I would receive the parcel and in the end it arrived three days after the latest date given.
Written on: 14/01/2013
Hello,
Thank you for your review.
I am sorry if your delivery was delayed and if the tracking number did not work.
We try and make sure that all parcels are shipped and delivered within the promised timeframe with clear tracking information.
I invite you to contact me with your order details on [email protected] so that I may investigate further into your order and the reasons why your parcel was delayed.
Kind Regards
Emma
Pixmania Mediator
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Pixmania's Response to digigi's Review
Written on: 03/06/2015
Good afternoon,
Thank you for your feedback. I would like to apologise for the failure in the delivery process. This should have been delivered in no more than 48 hours. Please send me your order number to us and I will be happy to refund your delivery fees for you.
In relation to your review on the website, the websites reviews are for products only. If you do not review the product it will not be accepted.
I look forward to your e-mail.
Best regards,
Sean.