Have a picture of Pixmania www.pixmania.com?, please send it to us.
Picture courtesy of Pixie.
| Customer Service | 1.3/10   |
|---|---|
| Quality of website | 4/10 |
| Value for Money | 3.7/10 |
| Reviewer Rating | 1.3/10 |
| Overall Rating | 1.4/10 |
Full review by
CHOUMET
on 10th Oct 2008
User Rating : 0
Respect :
0
Good Points: NONE
Bad Points: ALL OF IT
General comments: Even so the products are cheap you have the worst delivery service organisation ever. We're paying £20 for a service that is utterly rubbish, they don't even ask you what slot would be convenient for you (yeah we all have different lives!) they tell you your slot just 12h b4 delivery but you have to give them 48h to change the slot... ?? last night driver did not turn up at all. Today, he's not available ! Tonight, birthday party with 60 people, and I don't have a present... how stupid do I look ?? I would never ever ever use again. Will write that review on as many sites as possible. would never forgive for ruining party planned 6mths ago.
CHOUMET's review and ratings | 121 words
Review by
Guest.
on 6th Oct 2008
User Rating : 0
Respect :
0
Bad description on web site - electrical goods come with EU plugs, not UK, have since found this in the tiny print (as well as that instructions may be in French). Call Centre is in Romania and refused to help - told me to e-mail for a number in France if I wanted to speak to someone at Pixmania.
Parent Co. DSGi in Herts called and they want nothing to do with Pixmania complaints!!
Guest.'s full review | 91 words
Review by
rachel104
on 4th Oct 2008
User Rating : 0
Respect :
0
I bought a camera lens kit, only for Pixmania www.pixmania.com to decide a few days later that they made an advertising mistake and I could only have the camera without the lens for the money or I could send it back. I sent it back, costing £40 to France on a recorded, insured service (they requested that). They refunded me the cost of the camera alone, no postage. So currently I am out of pocket by £47 for 2 lots of postage, and I had to pay more to get another camera from a differe ...
rachel104's full review | 106 words
Review by
samlee
on 4th Oct 2008
User Rating : 0
Respect :
0
Bought washing machine, arrived badly damaged. Pixamania supplied phone number for curry's who supplied number for hotpoint/ indeset.after several phone calls and no collection date. Advised by consumer rights to send letter. Which I received a reply with yet another number. To sum up washing machine still not collected 24 days later and no refund. All companies concerned total waste of time and money.
samlee's full review | 66 words
Review by
Guest.
on 2nd Oct 2008
User Rating : 0
Respect :
0
I bought an MSI DDR3 motherboard in July 2008 and it stopped working in August. Finally got through to Pixmania so sent it back at own expense and now told it may be repaired by 18th NOVEMBER 2008! That is a maybe! So that's months without a PC unless I take the loss and buy another board but its £150 down the drain. If your about to buy from this company, DONT! its not worth all the hassle and money and time. I will never buy from anyone in Europe again. Pixmania are exploiting a short ...
Guest.'s full review | 133 words
Review by
curious extra
on 1st Oct 2008
User Rating : 10
Respect :
0
Can't recommend Pixmania highly enough, bought a last minute birthday present with fingers crossed it would arrive in time - order was processed within 24 hours, and item arrived less than 2 days later - fantastic all round service!
curious extra's full review | 44 words
Review by
sam9rowan
on 1st Oct 2008
User Rating : 0
Respect :
0
I bought an MSI DDR3 motherboard in July 2008 but it packed up in August. Since then I have had a horrible time with PIXMANIA. I finaly sent it back on 10 Sept and they now tell me it maybe repaired by 18th NOVEMBER 2008. Thats too long by any standards. They say sorry but I think they are making a fool out of UK buyer simply because of the Channel. This is taking so long I have nearly given up, taken the loss and bought another motherboard but I would sincerely advice anyone not to buy from PI ...
sam9rowan's full review | 142 words
Review by
Guest.
on 1st Oct 2008
User Rating : 10
Respect :
0
A very good service - I took a chance on the possibility of a dead on arrival and the hassle this would create in reshipping the unit back to them. As luck would have it, the worst *did* happen but I have no complaints at all with how Pixmania handled it. The description on the website of how the returns process will work when the reason for return is faulty equipment could usefully be made both easier to find and less discouraging about how long it might take before you get your replacement kit ...
Guest.'s full review | 417 words
Review by
here to help
on 25th Sep 2008
User Rating : 3
Respect :
0
Was pretty impressed with the service I received before I received my 50" Plasma Tv. I had to change the delivery date and this was completed promptly and was delivered at no extra charge on a Saturday. This was on the 11 Sept 2008. Eventually got the TV set up wall mounted on 19 September, was working fine for 5 days until the screen went completely blank, but still had sound and was able to change programs (Ok if I was a blind person). Samsung contacted and stated that in the first instanc ...
here to help's full review | 234 words
Review by
Guest.
on 20th Sep 2008
User Rating : 1
Respect :
0
I've ordered a camera - the delivery date was changed 5 times, I was waiting for almost a month and at the end they said that they don't have this item and they stopped selling it... on their web site it was still available to buy - TOTAL DISASTER !!!!
Guest.'s full review | 49 words
Review by
Guest.
on 17th Sep 2008
User Rating : 7
Respect :
0
I ordered a hard-drive off pixmania, decided i didn't like it (nothing was physically wrong with it) and sent it back to pixmania. They refunded me the full amount to my bank account on the day they received the hard-drive back with no problems at all. Very impressive.
The only real problem i perceive with pixmania having purchased from them several times now is their payment/verification process - too long & far too convoluted. Other than that ive found them to be incredibly professional.
Guest.'s full review | 96 words
Review by
Guest.
on 17th Sep 2008
User Rating : 0
Respect :
0
There were no good points, maybe one that lasted temporarily which consisted of me thinking I'd got a bargain. This bubble was then burst by the fact that they all of a sudden refunded me. I knew they have bad customer service but thought id give em the benefit of the doubt. What a waste of time. I could have bought something from somewhere else and it would have been here by now. I thought all the people who were served OK prolly wouldn't bother writing on here and that it would only be the peo ...
Guest.'s full review | 123 words
Review by
Guest.
on 11th Sep 2008
User Rating : 1
Respect :
0
Pixmania appear to be wholesalers only so if you order a product with them you're actually buying from someone else! They would not swap an item or alter a deal for me e.g. I ordered a TV (unbeknown to me this is via a third party), the order is out of stock, I chased them to find this out. They still show on their web site the TV is in stock, this is another deal with a different third party so I could not swap and alter the deal even though I had paid them/Pixmania. How crazy is that? Their ...
Guest.'s full review | 118 words
Review by
alphabet
on 4th Sep 2008
User Rating : 3
Respect :
0
Essentially, make sure not to complicate orders with their "supposed" deals - it'll only mess up matters. I made certain to prepare and have the time (from work) to receive delivery of a top-of-the-line LCD TV. Decided to go for the cheap offer / package deal of thrown in dvd player. Well, the tv is ready and available for shipping, but the dvd player (only worth 300 sek ~ 50 bucks) has to be forwarded from France to Sweden, hanging up the whole process. They wouldn't allow me to cancel that bi ...
alphabet's full review | 145 words
Review by
felpham
on 1st Sep 2008
User Rating : 0
Respect :
0
I ordered a PC from Pixmania, paid with Debit card, and at first received a confirmation of my order. Then 2 days later it was cancelled (no apparent reason why) and they said I would be refunded. That was 3 months ago! Needless to say, I have not received my money back yet. I have sent many e-mail queries and they kept saying I should ask my bank to do a charge back. But I used a Debit card, the money went out of my account, they need to send it back to me. I even phoned them, and a lady told m ...
felpham's full review | 129 words
Review by
madvin77
on 1st Sep 2008
User Rating : 1
Respect :
0
I ordered my laptop RAM from Pixmania on 20th Aug 2008 and my order never arrived even after paying premium delivery. They have very poor delivery service and customer service. Customer service has been horrendous in answering any questions. Just frustrating, frustrating!! This is 2nd experience with this store. First time I thought it as one off case but they seem to be very irresponsible.
madvin77's full review | 64 words
Review by
gavjamdob
on 31st Aug 2008
User Rating : 2
Respect :
0
I feel that a good website and low prices come at a big cost. Their availability did not seem accurate and when my order did not run smoothly - I found it difficult to contact them, they took a long time to get back to me and I had to spend hours to get my money back. I didn't even receive my order and it still took 5 weeks to refund me!
gavjamdob's full review | 90 words
Review by
ndp
on 28th Aug 2008
User Rating : 2
Respect :
0
My first dealing with Pixmania was for a PC monitor, which was received intact and working. My second order for a surround sound system and separate speaker stands was a disaster.
Firstly, the postage costs came to 65 Euro including VAT. The surround system was listed as due in stock in 8-10 days. The stands were listed as in stock and then as despatched, but I never received them.
After almost a month pixmania informed me I could not have a refund including postage, because I had received som ...
ndp's full review | 207 words
Review by
Guest.
on 15th Aug 2008
User Rating : 5
Respect :
0
I think the thing you have to remember here is that most people who search for these sites do so because the have had a bad experience with a company and feel like venting, not many have a good or decent service and think to themselves "Let's google it and see if anyone else thought it was good". I will say though that it took them roughly 4 days to get the products out of their warehouse and dispatched and parcelforce delivered the next day (which, coming from France is an achievement). In shor ...
Guest.'s full review | 153 words
Review by
AEYJAY
on 12th Aug 2008
User Rating : 0
Respect :
0
I bought a washing machine which was shown as in stock so ordered using my credit card. One hour after ordering received an email saying it is not in stock and will not come back in stock anymore your order is cancelled. I haven't received any refund it is now exactly 9 days and cant go elsewhere to buy washing machine because the funds are earmarked pixmania neither decline it nor take it out. My credit card company cant do anything as pixmania is authorised the amount on transaction. I have no ...
AEYJAY's full review | 167 words
Would you like to see a review that's not being listed?
