AurigaCrown Car Hire Reviews

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Latest Reviews

★☆☆☆☆

“Disgusting profiteering racket!”

Written on: 30/07/2013 by LeoMillward (1 review written)

They charged 68% more for the tank of fuel than it should cost. I understand that they may charge a little more than standard but 68% more is unethical and profiteering! I have asked for a €34 refund and been very nice about it but they have refused which gives me the inclination to advertise their lack of moral compass online via a variety of review websites so as to help others not get caught out the same way. This is 'shark practice' and they should not be allowed to operate this… Read Full Review

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★☆☆☆☆

“Its not what it says on the tin”

Written on: 16/06/2013

Its not a car rental company at all - merely an agent. Uses second rate rental company providing badly prepared older cars and the collision damage waver policy is through another third party, which means the rental company still take the full credit card deposit for damage. Avoid!… Read Full Review

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★☆☆☆☆

“Insurance Bait and Switch to another Car Hire Company”

Written on: 18/05/2013 by glnn (1 review written)

We booked through www.aurigacrown.com and selected full insurance and pick up at the airport. After we clicked 'commit reservation' the reservation turned out to be with another car hire firm (Gold Car), they were located off the airport and would not accept our prepaid insurance forcing us to purchase another package on top of the one already paid for. The customer service phone routes to Ireland and they pretty tell you thee's nothing you can do about it… Read Full Review

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★★★☆☆

“it was fine”

Written on: 09/05/2013

Since 2003 we've rented cars at Auriga. High service, low costs and new cars. Even in 2010 I've tot what I've ordered and Auriga die have an office at the Alicante airport. Yes, I had to pay an extra €30 for insurance and about €60 for petrol. I was used to it. This year (2013) I ordered again a car at AurigaCrown. This time I had to pick up my car at Dickmans. They did nog have an office at the airport, but an acceptabele shuttlebus system. This time I've got a brand new Corsa. A… Read Full Review

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★☆☆☆☆

“Have they ceased trading?”

Written on: 20/08/2012

We have just tried to reserve a hire car with Auriga Crown because we have used them before without problem, they offer a half tank, return empty fuel policy and have an office at the airport. We received confirmation from Centauro who have an office away from the airport, offer a full tank return empty fuel policy and have informed us that Auriga crown are no longer trading. We have sought to cancel the hire agreement within 24 hours of booking but their response does not accept the… Read Full Review

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★☆☆☆☆

“Poor cars, poor service, no replies to compaints”

Written on: 12/04/2012 by Nouk (1 review written)

I rented a car in Malaga. Dented, old and a real lemon. On the way back to the the airport, very early morning, it was pooring rain. The windshield wipers were both broken so we couldn't even drive it to the nearest gas station. We had to take a taxi and are still waiting for a refund. Or reply to any of my emails for that matter. This was December 2nd of 2011, more than four months ago. At the helpdesk all they cared about was where the car was and why we didn't bring it back. Well maybe… Read Full Review

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★★★★★

“No problems at La Linea depot (for Gibraltar)”

Written on: 06/02/2012

Recently booked directly with AC via their website. Arrived in Gibraltar airport, office over the border in spain, 30 second walk. Quick check out process, was given a nearly new Seat Leon diesel after having booked a… Read Full Review

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★☆☆☆☆

“Very unpleasant experience, Auriga Crown, Malaga Airport”

Written on: 26/01/2012

When I reserved a car on web site they offer to me Ford Fiesta (or similar). Instead I got a Toyota Yaris 1.3 as it was acceptable. Unfortunately, the officer who gave me the car (Mrs. Paula Suarez) did not mention the most important difference between the Toyota Yaris 1.3 and any other car! Fuel level indicator in the Yaris 1.3 can not signal the "reserve" with a red light, but shows the "blink" state as 1 / 3 tank. Please note, this is the only car from Auriga Crown rents without red light… Read Full Review

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★☆☆☆☆

“Fuel Policy Scam”

Written on: 09/12/2011 by susantalbot (1 review written)

Outrageous and complete rip off fuel policy on the car hire. I hired a car from Thursday (11am) until Sunday(5pm) from Girona airport with Auriga Crown. The fuel policy was not explained to me at all when I picked the vehicle up. It was written as full to empty on the contract but I foolishly thought they would fill the vehicle on our return and deduct the amount we had actually used from the 82 Euros "deposit" we had paid for the fuel. Unfortunately, this was not the case and we were charged… Read Full Review

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★☆☆☆☆

“They make you pay for a full tank, even if you don't...”

Written on: 23/11/2011

If you hire a car for more than 3 days, they made you pay for a full tank, even if you don't need it. I hired the car through Carhire3000 and this wasn't in the conditions when I booked it. I complained to both and they just sent me some conditions writen somewhere that I had never seen before. It's a rip off and I will never use Carhire3000 or AurigaCrown… Read Full Review

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★☆☆☆☆

“Never got my deposit back”

Written on: 11/11/2011 by George1337 (1 review written)

After 8 weeks i am still waitint for my deposit. The customer service is not answering my emails and noone at the telephone hotline wants to solve my problem NEVER AGAIN!!!… Read Full Review

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★★☆☆☆

“Very poor service, dangerous cars”

Written on: 02/11/2011 by AKJK (2 reviews written)

This is by far the worst car hire company I have dealt with, and I would urge everyone to avoid Auriga Crown at all costs. We booked through Holiday Autos but didn't know which local agent we were using till the booking was made. We had a number of problems with Auriga Crown from start to finish: - firstly, when we arrived at the Auriga Crown offices in downtown Seville to pick up the car we were given a Ford Focus which was not only in poor condition but was not roadworthy. Its rear bumper… Read Full Review

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★☆☆☆☆

“car old, promised refund of fuel after changing car...”

Written on: 28/10/2011

There are far superior companies to deal with than this at Murcia airport, keep clear at all costs !!!… Read Full Review

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★☆☆☆☆

“Expensiv and bad service”

Written on: 25/10/2011

The price became 2 times the price in the adverteising. Full insurance is by Auriga not full insurance - it dosent cover glass,mirrors, tires and buttom of the car. Auriga do not accept that you leve the car with full tank - they will fill the tank and charge you for a full tank - dosent mather how much gasolin is left in the car by the end of time of rental. The car was damaged and not safe to drive. An atemt to call the company did not work - no ansewer… Read Full Review

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★☆☆☆☆

“Appalling service and attitude”

Written on: 25/10/2011 by philh61 (1 review written)

Arrived at Malaga airport at 1030pm on Sunday October 2. Booked my car through Argus Car Hire. It was an unusual booking as they only took a deposit, in the past I usually have paid for the rental up front in the UK. On arrival at the Auriga Crown desk was met by miserable sullen male Auriga Crown (possibly German) representative. He took my credit card to pay for the car only to have it declined. Unfortunately the card had expired 2 day earlier. I offered cash and a debit card as means of… Read Full Review

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★☆☆☆☆

“dangerous car; rude, unhelpful staff”

Written on: 25/10/2011 by broglet (4 reviews written)

Aurigacrown at Alicante airport gave us quite the worst rental experience we have ever had. The first car was in such obviously appalling condition - with its rear window obscured by what looked like dried adhesive - that we rejected it out of hand. They offered an alternative which, although dirty, we took - rather than waiting what they said would be another twenty minutes for it to be cleaned (after all there's a limit to the time you want to spend in a multi-storey carpark at the start of… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 23/10/2011

Had to wait 1.5 houres at the airport to get the car. Car was in a very bad shape. Tires had only 1.4 bar. Miserable mantainance!… Read Full Review

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★☆☆☆☆

“worse carhire company ever”

Written on: 17/10/2011 by kjhsport (1 review written)

There is nothing to like about this company, old battered car. I had to pay 300 Euros deposit because I would not take out the extra optional insurance to cover mirrors and tyres. Other carhire companies usually only take a record of your credit card incase you do actually damage the car, but Auriga actually charge your card, and when they refund the 300 Euros back to your credit card you actually loose about £20, so there must be some more small print somewhere that you pay a fee for using… Read Full Review

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★☆☆☆☆

“The worst car rental company I have ever used”

Written on: 17/10/2011 by LolaBO (1 review written)

After a long trip from USA, I had to wait 3 hours to get the car. Once I took it, it had a problem with the hand break, and they told me that it could not be exchanged! Incredible! If you want to start in a good way your holidays, please, do not use this company… Read Full Review

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★☆☆☆☆

“Hidden charges and old clapped out car ”

Written on: 15/10/2011 by Guest786 (1 review written)

There is nothing to like about this company. Bring my first visit to Malaga, finding the company with directions from google and locals wasn't to hard... But when I found the company that's when my problems started!! I have a 8 month old, and had reserved a sat nav and baby seat long with the low group 207 car. When I sat down and before I even started the process I asked if I could see the baby seat.. Baby seat he asked?? I was told even tho I have reserved these 2 products it was in a… Read Full Review

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