maplin electronics www.maplin.co.uk reviews | Watch This Item.

Average Ratings
Customer Service	3.5/10
Quality of website	5.4/10
Value for Money	4/10
Reviewer Rating	4.3/10
Overall Rating	4.4/10

40% Recommended8 out of 20 Reviews

Quick Links: Write your review

20- Maplin Electronics www.maplin.co.uk Reviews

Full review by
LUFCMart
on 29th Apr 2009

User Rating : 10
Respect : 0

Good Points: Customer Service is wonderful, helpful staff

Bad Points: Not everything in stock.

General comments: Looking for an external 1.5tb harddrive i came across the Maplin store in Barnsley. After initially being greeted by a pleasant young lady i wandered around for a few minutes, not seeing what i was looking for and, probably by the confused look on my face, one of the young lads who was just coming out of the office asked me if i was finding everything ok. After i asked him where the hard drives where, he asked me a set of questions to determine which product i needed. Came away with a free catalogue and a hard drive. Impressed is an understatement, Kudos ladies and gentlemen at Maplin Barnsley.
LUFCMart's review and ratings | 120 words
Review by
Guest.
on 16th Apr 2009

User Rating : 0
Respect : -1
Maplin Electronics are expensive, bad customer service, Poor quality products.I thought that being a high street name and having multiple branches Maplin would be just like any other retailer but apparently not I will never shop there again!
Guest's full review | 40 words
Review by
zeus1958uk
on 18th Mar 2009

User Rating : 0
Respect : 0
I went into the Coventry (Gallagher Complex) shop wanting some car speakers. The three boxes on the shelf were somewhat tatty but as the itams were reduced I assumed that this was the reason for the price so I took the best of the lot and bought them. Having got them home I realised that they were unsuitable so tried to return them but was told that I couldn't return them because the box was tatty!!! I tried to point out that this was how I had purchased the item but it fell on deaf ears. Even w ...
zeus1958uk's full review | 251 words
Review by
Guest.
on 15th Mar 2009

User Rating : 10
Respect : 0
I visited the Maplin Electronics store and I had a query about connecting my Laptop to my television, thought it was just a matter of going in and given a cable basically, however the sales assistant asked me which connections were on my laptop and which were on my television also there was a possibility that the cable used would not carry audio so I may require two cables, i was unaware of connections and was asked if I could return with the manual for my television and the manual for my laptop ...
Guest's full review | 136 words
Review by
HazLou
on 28th Jan 2009

User Rating : 7
Respect : 0
I was on the hunt for a number of items on www.maplin.co.uk and when I searched for them I got a list of things I had no idea were related in anyway to what I was after. If this could be remedied it might stop visitors clicking away. Vast amounts of products I've not seen since the days of Tandy and even Radio Shack appeared. My query email was answered within a matter of an hour or so hence gaining a sale else I'd have shopped elsewhere. This followed by speedy home delivery. Searches have t ...
HazLou's full review | 129 words
Review by
Guest.
on 20th Dec 2008

User Rating : 1
Respect : -1
Maplin Electronics appears to be the only business in these hard times that have NOT passed on the VAT drop instead it seems they have increased there prices by 2.5% to compensate so they don't have to change their price tickets - not very good customer service.
Guest's full review | 101 words
Review by
Eric J Butler
on 10th Dec 2008

User Rating : 8
Respect : 0
Bought several item from Maplin in shop and on web,so far been happy with the service and quality. Good value for money reliable serves polite staff
Eric J Butler's full review | 27 words
Review by
Guest.
on 3rd Dec 2008

User Rating : 0
Respect : 0
I experienced disappointing customer service from Maplin Electronics through emails which, if I received one, was usually about a week late. Also an expensive customer 0870 phone number which kept me hanging on which I think is cheeky if you have not received a delivery or have faulty goods, to have to pay for them to sell to you. In fact if I had not had to make a claim through Paypal it may never have happened as I expect most people give up on them. I have received no apologies or anything a ...
Guest's full review | 133 words
Review by
Guest.
on 29th Nov 2008

User Rating : 7
Respect : 0
Useful if you are after an odd bit fast and you have a maplins shop locally. However if you're looking to buy online or quite a bit of stuff then I think it's normally not worth it as I find them more expensive compared to most places and don't have a very good return policy. Like most places the staff can be good or bad depending on who you get and what shop you go to. I've asked them a questions via their website (all of which I never received a reply to) but the one time I used their website ...
Guest's full review | 138 words
Review by
Nash29
on 9th Aug 2008

User Rating : 0
Respect : -1
Bought a Pocket Surf2 gadget from Maplin during a day trip in London. With this gadget, you have to switch it on, and register and activate it, to actually see how it works. I did this and found I was not happy with the product. By then I was back home in Manchester.I took it back within the 14 day period, but the staff at the shop immediately started making reasons on the hoof not to accept it. First they whinged it wasn't bought in their store -so totally contradicting the first salesman who ...
Nash29's full review | 187 words | 2 comments added.
Review by
abiowo
on 24th Jun 2008

User Rating : 3
Respect : -1
For the last 3 years, I've found Maplin to be a good source of components from computer parts to home electronics. It is a good shop as long as there are no problems with the product. If a product is faulty, buyers should be aware of a less publicised 14-day refund condition which means it may take up to 14 days for you to get your money back if you return a faulty product. This is because they need their engineers to verify that fault and the engineers are only at the headquarters. This is not ...
abiowo's full review | 126 words | 1 comment added.
Review by
paddyboy1
on 30th May 2008

User Rating : 0
Respect : -1
Poor service, were not interested in helping me, buying a laptop charger from Maplin Electronics has cost me 600 quid! I would think twice before buying anything from them.
paddyboy1's full review | 54 words | 1 comment added.
Review by
Guest.
on 7th Mar 2008

User Rating : 0
Respect : 0
I tried to return an external hard disk drive which did not function as expected. They stated that it could not be returned because it was a "memory" product, which it is not. If you really insist, they may send the new item to one of their engineers to check.
Guest's full review | 71 words | 1 comment added.
Review by
Bob210715
on 10th Oct 2007

User Rating : 10
Respect : 0
I always buy computer parts from Maplin Electronics, and their service and price is excellent. They have a huge product range, which I don't think any other retailer has.
Bob210715's full review | 34 words
Review by
barrett
on 1st Nov 2006

User Rating : 1
Respect : -1
I went to Maplin Electronics to buy simple common parts for electronics projects. That was 3 years ago when I did not have access to Internet. In so many instances, they do not have the most common parts, you go to the shop to buy an electrolityc cap and he tells you that they don't have it in stock. On other times another guy was moaning because I ordered a bunch of simple diodes and transistors for my project and apparently to him going on the back and getting the parts for me was too hard ...
barrett's full review | 184 words
Review by
whiteley
on 4th Jul 2006

User Rating : 0
Respect : 0
If you buy from Maplin know your product and test/use it immediately. Be aware of the 14 day returns policy, even if the product is completely unused and in the original unopened wrapper, they will refuse to refund or offer even a credit voucher, and this was only 20 days from purchase! I am disgusted with Maplin, and I will never shop there again!
whiteley's full review | 94 words
Review by
msilva
on 18th Jan 2006

User Rating : 0
Respect : 0
Order RoboSpaien V2 on 15/12/05, Maplin said it will be at my address in 2 or 3 days. On 29/12/05 no item, rang about 10 times no help there no one knew where the item was. They promise to ring me back it hasn't happen once. On the 30/12/05 rang again and demanded full refund, now 18/01/05 still waiting for refund, rang them again I was told refund will be made on 19/01/06. will see what happen now. AVOID AT ALL COSTS!!!!!!!!! No apologies from them whatsoever
msilva's full review | 86 words
Review by
john loader
on 7th Jun 2005

User Rating : 8
Respect : 0
I've bought a whole range of items from Maplins from simple cables to Skype phone, PC speakers to blank CDs. Sometimes they aren't the cheapest but, when things go wrong, they respond wonderfully.
john loader's full review | 41 words
Review by
Jezza182
on 23rd Mar 2005

User Rating : 10
Respect : +1
I ordered several items from Maplin Electronics (www.maplin.co.uk) at 2pm on Tuesday and immediately received a confirmation email and the items were in my hands at 9am Wednesday. Excellent service from this site they could teach many other online retailers a thing or two! Oh and by the way the prices were great too.
Jezza182's full review | 63 words
Review by
Charlietoo
on 25th Mar 2004

User Rating : 10
Respect : +1
I have used Maplin over at least 30 years, they have never let me down. They keep you informed if items are not in stock and dispatch them the minute they are in stock. They don't charge exorbitant carriage costs but you uually get your goods within a day or so.
Charlietoo's full review | 69 words