Maplin Electronics Reviews - www.maplin.co.uk

★★☆☆☆
2.1 / 5
106
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Maplin Electronics www.maplin.co.uk

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Latest Reviews

★☆☆☆☆

“WORST CUSTOMER SERVICE”

Written on: 18/05/2016

SPEAKING TO CUSTOMER CARE AND THEY CUT THE PHONE ON ME.... I bought a small Hercules DJ controller from maplin, spoke to a couple of Djs, and was told to get a better one, i had used the controller a few times for personal use, and i took it back to maplin, that i need to return it (since I would be upgrading and was still under the 30 day money back guarantee, I was given a full refund, and added the money to what i had on me and bought a bigger one( Pioneer) that was recommended by a… Read Full Review

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★★★★★

“maplin chatham”

Written on: 27/04/2016 by oluja178 (3 reviews written)

good customer service… Read Full Review

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★☆☆☆☆

“Voucher ”

Written on: 30/01/2016 by Tonykrohn (1 review written)

Received a £10 of next purchase voucher for online and in store purchase website wouldn't except code got no help from customer service so will never shop with them again and it's more expensive than most other places stay clear of them … Read Full Review

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★☆☆☆☆

“CUSTOMER SERVICE”

Written on: 26/01/2016 by 1970Archer (1 review written)

Customer service in store is absolutely appalling, i was made to feel as if i was lying about a faulty product. The staff do not seem to know the store procedures, and when they did eventually agree to a refund that in itself took over 10 minutes. Stay away from Maplins, Oxford… Read Full Review

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★★☆☆☆

“expensive and fairly limited,prices of cables are a...”

Written on: 20/01/2016

expensive and fairly limited,prices of cables are a rip off,buy much cheaper on e-bay… Read Full Review

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★☆☆☆☆

“Maplin the electronics "specialist"?”

Written on: 04/11/2015 by AriSpears76 (1 review written)

Had reason to visit the Merry Hill centre store in Dudley today looking for a couple of semicionductors. Was approached by a staff member who didnt seem to understand anything at all about electronics and confirmed it as fact by pointing out the case style number (t0-220) as being the part number I needed. 10 points, I already told him the case style yet he hadnt a clue what the part was let alone its number or what it did. He ended up monkeying about on the computer typing in "to-220" and… Read Full Review

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★★☆☆☆

“Worst customer service”

Written on: 13/10/2015 by Joi81 (1 review written)

I bought and aerial extention cable and cable pins and paid £12.99 for next day delivery. This did not happen. The company they use UK mail lied that they attempted a delivery and couldn't get anyone to sign. Who would pay 12.99 for nothing...seriously I am appalled that they would believe UK mail over myself and they even refused to refund me my money for the inconvenience. I will never buy from them ever again… Read Full Review

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★★★★★

“Excellent service”

Written on: 02/09/2015 by Brewer255 (1 review written)

Had to return a hard drive tech item as I didn't make it clear it was for a desktop. Served by the person I dealt with in Tunbridge Wells who couldn't have been more helpful in not only exchanging it but transferring the hard drive for me, saved me hours, a credit to Maplin, thanks … Read Full Review

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★★★★★

“Faulty item returned without any hassle at all”

Written on: 26/07/2015 by Sparks1986 (1 review written)

Had a great experience with Maplin at Canary Wharf London. I bought a printer from this store recently and had researched a lot into it to try to get the best printer for my needs. As I was buying the printer I was asked a few time from the staff if I would like any help which was fine. Unfortunately I can't say the printer (Brother) was any good and when I got home I was sad to see it couldn't print properly and really didn't perform to the standard I had hoped. I assume it was faulty as it… Read Full Review

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★★★★☆

“Managed to resolve issue”

Written on: 30/05/2015 by Valtrader (1 review written)

I had an issue getting my product delivered, after speaking with Maplin support for some time via email they managed to resolve it for me.
I can give Maplin customer service a +1 I'm very pleased with the outcome. … Read Full Review

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★☆☆☆☆

“freesat ariel”

Written on: 16/05/2015

the staff know diddley squat about the products they see,we bought a camping freesat dish with all the accessories .when we asked for a demo about how it worked they had no idea ,they just looked at us with stupid look ,anyhow we purchased the items and tried for ourselves and to our amazement the kit was awful so we took it back and exchanged it for another type of portable Ariel (digital) and yes that was rubbish aswell ,so we ended up getting a refund ,this however they did know how to do ,i… Read Full Review

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★☆☆☆☆

“Incompetent staff ”

Written on: 04/05/2015 by Gallowaynd397 (1 review written)

I would never spend my money in this shop again they haven't got a clue when it comes to customer service ! Appalling and the dare to say they have a customer care team… Read Full Review

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★★★☆☆

“18v Cordless Drill Set”

Written on: 03/04/2015 by 92Meyer (1 review written)

I recently bought a Maplin 18v Lithium battery cordless drill. The drill itself is great(good features inc light & battery charge status led's ), but the drill bits supplied are very poor quality. One of them snapped 1st time I used it to drill a pilot hole in some timber. I asked Maplin's for a replacement drill bit, but they insisted I sent the whole drill set back & a replacement would be sent(they don't do spares). I've just gone to use the new drill to repair my shed & as I used a drill… Read Full Review

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★☆☆☆☆

“Customer service disgusting ”

Written on: 22/01/2015 by Edith318 (1 review written)

I went into the inverness branch yesterday the 19th of January. I was looking for help getting a cable for my free sat box. I was pointed in the direction of a man by if I remember correctly the name Arthur. From the start he was rude and it was obvious he would much rather be doing something else. I'm a young woman so I don't really know that much about cables and how some of this stuff works! He took me over to the cables first of all and asked me how long I wanted it when I said it didn't… Read Full Review

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★☆☆☆☆

“Don't trust 28 day policy”

Written on: 24/11/2014 by Lyn1111 (1 review written)

I bought a Free-view box on Sat that was faulty and took it back the next day to the WIMBLEDON SHOP only to be told by the Assistant Manager do you want a replacement, I said no a refund, he said you can’t have a refund as you've opened the box, I told him it’s common sense that you have to open the box, he said it has to be sent off for checking to see if it’s faulty, I was not happy and asked to speak to the Manager, he put me on the phone to the manager, who repeated the same thing… Read Full Review

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★★★★☆

“not what they used to be but still spot on”

Written on: 13/11/2014 by Chanell461 (1 review written)

Haven't quite got the selection they used to have in terms of electronics but they still have high standards and their staff are a friendly bunch. Very happy with my pickaxe!… Read Full Review

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★★★★★

“great service”

Written on: 03/11/2014

I have received great service from your Bradford store today from a very patient bright and attentive young man who sorted the problem we were having with our TV reception. He is a credit to your company… Read Full Review

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★☆☆☆☆

“An absolute shambles. Do not bother with Maplin.”

Written on: 01/10/2014 by MichealWinkworth (1 review written)

I worked for Maplin for several years and can tell you first hand that the company is falling apart from the inside out. I will be shocked if Maplin remain in business in their current form in the next five years. Maplin's business model consists of buying extremely cheap electronics, gadgets and garbage from China. All of this stuff is the lowest grade, most readily available rubbish you can get off ebay for peanuts, except Maplin cleverly repackage it with branded logos, new boxes and… Read Full Review

Formeremloyee's Response to MichealWinkworth's Review

Written on: 10/08/2015

As a former manager in the company I would agree, the products generally are of poor quality and way over priced the company calls this "distress pricing policy". The staff generally like to help but remember folks that they are only minimum wage employees but are expected to know information way above there pay grade which if they knew they wouldn't be working 16 hours a week for peanuts and as for the work load piled on managers let's just say I'm a lot happier and have no stress since changing companies

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★☆☆☆☆

“Terrible Staff”

Written on: 13/09/2014 by JewelSchmidt (1 review written)

What a terrible shop. Went in on Saturday morning "Brislington Bristol store" to purchase two bulbs, only to be asked if I needed help by two members of staff. I was escorted around the store by an Asian guy who did not take his eyes of me. And another man standing at every aisle I went up, to the extreme that customers were watching them watching me. There was also an elderly gentlemen with what looked liked his granddaughter also being watched!!! I hear you say that if your doing nothing… Read Full Review

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★☆☆☆☆

“AVOID THIS COMPANY!”

Written on: 12/08/2014 by Kearney293 (1 review written)

One of the worst company to work for by a long shot. Pay peanuts, no training, hire young staff because its cheap, and drive out staff who they don't like. Very rare if you find someone who actually knows what a resistor even is. Complete bully and patronising management, Regional managers force experienced staff out just because they don't like them. No praise, false promises and will make you feel horrible about yourself if you don't do so great because nobody comes into your shop all day… Read Full Review

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